Horrible service. Buyer beware!
Warner’s Bay Baby Bunting branch is the worst store ever. I bought a product from the store and I noticed that they charged me the wrong price and so I complained. I was still at the store and they will not even want to a refund me.
Scam of best prices
You can find most of their goods cheaper online and will be cheaper if you ship it from overseas paying custom and shipping
Mixed reviews regarding customer service
Today visited the auburn store. When I asked a question to one of the staff, she was extremely rude and seemed very uninterested in answering my question. She seemed to be the manager maybe shockingly! On the other hand, received excellent customer from another staff, who even recommended better products. I suggest you ensure staff members are always friendly, patient and approachable like the latter one.
Didn't have items in stock and tried to charge me for not becoming a member
I went to the baby bunting store in prestons today and was left very disappointed. The items i was interested in werent available so i was advised to pay a deposit. While we were processing my $2,430 order the lady asked me if I was a member, to which I responded that I wasn't. They advised me that they would charge me a $5 fee for not becoming a member.
What a joke. This is actually illegal. I cancelled the whole order out of principal. Very disappointed.
Price match scam
Just bought a 136 nappie pack and wasn’t been able to price match it with the same kind of nappies (brand, size, model was exactly the same) from bigw. You should consider changing that because it’s so bad. The lady said the packaging was not identical so she couldn’t price match it. It’s so bad. It means that you can draw a line with a marker to every box and say to everyone that it’s a different product when it isn’t. Very disappointed with the service.
Click and collect
I ordered the Boon Baby Pipes from Baby Bunting in Innaloo via click and collect, I didn’t hear from them after a week to come and pick it up. So I called them to ask if it was ready, and they told me it hadn’t been in stock for months, and I’d have to call around other stores to see who had it in stock, let Innaloo know and they would transfer the click and collect over to another store. Super unhelpful and no apology, except to tell me it wasn’t they’re fault.
Terrible customer service and beyond rude staff at BB Fyshwick
Once again leaving this store completely empty handed. Not once was I asked if I needed assistance. After 20 minutes of looking at the prams I went to the counter to ask for help and all I got was eye rolling and no helpful information. They also said they would not price match a pram on sale online because the pram online came with free accessories (which I didn’t want included anyway). I hate this store and regret every time I go in there.
Disgusting Customer Service!!!
Went into the BB store in Joondalup. Other than the lady at the front door greeting customers we received no further help or assistance in the store. Of the 5 staff available they were simply not interested in making any attempt to help us. After 20 minutes of struggling with one of the prams we have looked at buying (Uppababy range - not exactly the “cheap” option), gave up and proceeded to walk out of the store.
2 ladies were standing, within view of us the whole time we were looking at the prams, happily discussing the meals they were plann...
Doncaster BB is amazing!
All the customer service representatives including the managers have been a pleasure to deal with. They have helped with all of my enquiries and returned faulty items in a heartbeat! They went out of their way to make things as a easy as possible and are most knowledgeable about products! I highly recommend the Doncaster BB!!
Worse customer experience
Bought a pram from the baby bunting store in Preston in June which was suppose to be delivered to us working 4 weeks time and we are still waiting on it. Was informed that the stock they received was somehow damaged, I understand that but the service we received was pathetic the lady manager there was rude and absolutely unhelpful. She had the audacity to tell us we can wait for the pram as we still have 6 weeks for the baby to come. That’s just unacceptable you couldn’t deliver the product in 6 months and instead of being sorry you are giving...us smart answers in return. There are many other baby product shops around I would never go to baby bunting myself nor would I recommend anyone else and am not upset that I still haven’t received the pram I understand things are sometimes not in our control but the customer service we received was by far the worse.
Bad customer service!
have been to this store (Thomastown VIC) many times and have spent a fair bit of money there. Each time I have been I must admit I never got a genuine or warm service from any of the customer service staff - the only one was a younger girl who was selling me & my partner a car seat. Each time I have gone I have been an easy customer and friendly. They are rude service ladies. I have been at the register paying whilst the staff were talking amongst themselves about other customers, bagging them. They are condescending and pretend to be nice. The...last time I had went in (during all this COVID stuff) the lady had some pretty mean and generalist opinions about the way our society was handling it all. I wore a mask at the time because I was nervous to say I couldn't wear it. Yesterday I went in (now having a note) the girl at the door didn't say anything and let me and my partner in. As we were shopping around the manager approached us and told me to wear a mask, I didn't explain to her as I was on the way out anyway, but she had went to the back to give me one. I had then asked this lady (since she approached us) about a product - she made no effort at all to help. As I was walking to the counter I had 3 of the staff attacking me. I explained I had a note and a new service lady at the door said they didn't allow exemptions, I told her I had no idea and that we will pay and I will leave and won't come again. She continued to tell me off and tell me to wear it. We didn't need more than one staff member to explain the rules, and bully, nor should they discriminate in the first place. Before this incident I had already felt like not wanting to shop there because of their attitudes and that just sealed the deal! There's so many other baby stores out there with baby products, and another local Baby Bunting, I will not go back to the Thomastown one...I'd suggest to hire better customer service staff. I also work in customer service and the service makes the atmosphere and the shopping experience.
I bought a rocker for my baby. It was always something wrong with the rocker, because head side was really down. When we went to the dtore to show them, the lady was making excuses instead of finding the fault. We didn't want to argue, so we came back. It was broken after few days. I went back. It was still under warranty. The lady at their capalaba store ( seems a manager) was very rude. She said that she can see all of our other purchases in the system except the rocker, that was totally a lie. Then she said that some other older child must ...have stood on it because she saw my 7 years old son with me. It was so hard to believe that someone can be that rude to the customer. She was really arrogant. When you go to buy something, they will treat you nicely but if you have any complaint about the product they will humiliate you. More disappoint with the customer service than tbe product. Never reccomend to anyone.
- Physical store
- Verified customer
Poor customer service
I went to the baby bunting Cannington WA store today and received very poor customer service. I’m currently pregnant and enjoy baby shopping and the way I was treated really ruined the experience for me. I will not be going back which is a shame as there aren’t many options for baby shops in WA.
Will never buy from any Baby bunting store
Purchased a pram about 3 months ago and the front 2 tyres were not functioning well from the beginning. It reached to a point where the front tyres would get stuck continuously. Took it to the store and the manager said we cant do anything as you have used the pram now it is of no use for we cant even sell to another customer. I told them i dont want refund or exchange atleast send it for repair. Took the pram for a ride in the store and told me its perfectly fine. I took the pram back however the problem continued as i had no hope left from them i lodged a complain to fair trading against them.
Staff are a mixed bag
Often visit the Bentleigh store. Always look out for Clare. She is so helpful and entertaining!
Other staff are rude and disinterested. The manager is scary.
Haven't seen Clare in a while. Hope she still works there!
Was at a b /bunting store after a particular product, they were out of stock so rang another store they had it so was put on hold, drove up to the store the next morning they had sold it very upset and disappointed.
Bankstown store has rubbish customer service
The Bankstown store manager [Name Removed] has no idea about anything. I tried to return a pump machine after it was faulty and broke down after 10 weeks. Instead of refunding it, she asked irrelevant questions like 'why didn't I take it in immediately' even though it had only been a week since it broke down, i had a newborn and a toddler and i work and i was at risk for mastitis and couldnt provide breast milk to my newborn anymore thanks to their faulty machine. She also asked me if i cleaned it regularly(again irrelevant and offensive as I d...id clean it). She then proceeded to waste my time by asking me to provide other products that came in the pack (even though they were used and clearly not going to be resold) and kept going on about medelas warranty...which has nothing to do with Australian Consumer Law. [Name Removed] should stop trying to wriggle her way out of legal obligations to customers. And stop inconveniencing those who buy their faulty products. Rubbish customer service.
- Physical store
- Verified customer
Another customer lost.
Baby Bunting Moore Park
After the first, and last, visit to Baby Kingdom in Alexandria we decided to try out Baby Bunting Moore Park. We’ve shopped there for a few months, we got used to not being acknowledged by staff going into the store, not being asked if we needed help. We got to know where to find the things we needed. One Sunday we bought a Ingenuity Comfort-2-Go portable swing. Down from $130.00 to $99.00, or at least that’s what we thought. Staff members were hard to find, so my wife and myself both triple checked the name on the red r...
One-stop Baby shop
Be sure to check online stores first so that when you get there you know what you're getting. The store is huge and 1 day is not enough to check all the products especially if it's your first time going in there.
Check out the second floor too wherein the cribs and swaddles are located. They have a promotion last June which made their price very affordable. My SIL gifted us a Nuna leaf from there and the promotion was, they included a Nuna toy for free which was $50 when you buy it separately.
congratulation! baby bunting Thomastown customer service and the manager for successfully secured $79 for your masters!
Colin is a newly born baby's father, First child.
He trusted the good brand presentation of baby bunting.
He did quite a lot purchases in the store and felt this is a reliable shop until his last purchase.
He purchased one humidifier with the star projecting function which was supposed to be used in the bedroom during the night. First trial during the night, he discovered the humming noise is too loud for both of him and his wife, let alone the reoccurring water dropping sound into the tank awakened the baby numerous times.
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