I am giving as there is no option to give less. I purchased a car seat from Baby Bunting North Lakes after confirming with staff that it may fit my Mitsubishi Outlander. Unfortunately, it didn't fit. I accept that disposing of the box before checking was my mistake, and I appreciated that the manager eventually agreed to take it back, although I… Read more
had to pay a 20% fee so it could be sold as a demo item. The disappointing part was the behaviour of a warehouse staff member, [Name Removed], who rudely interrupted my conversation with the manager and told me to "sell it on Marketplace." I was speaking calmly with the manager and was not even addressing him. What concerned me most was that the manager seemed unwilling to address the behaviour. When I complained, I was told [Name Removed] may have been frustrated after a busy day. That's not a reasonable excuse for speaking to customers disrespectfully, and no apology was ever offered. Most staff at this store have been great, but this experience has left me not wanting to go to Baby Bunting again.
We bought Winnie the Pooh Cot mobile from Big W for $49 and the exact same thing at Baby Bunting was almost double the price if not more. Why is there such a huge descrepancy. There were a few other baby products that were the same when we looked around at other places.What is driving such a big difference in price?
All items are overpriced which you can get at half price at Myer. They do not take back the product if it is change of mind but also don’t help customers to choose right items. Price beat has terms that the product must be over $50. Show details
Reviews with attachments
All round amazing experience – I recently visited Baby Bunting Shailer Park, and I can't say enough good things about my experience! The staff were genuinely the friendliest and most helpful people I’ve ever come across for a while. From the moment I walked in, I felt welcomed and supported in finding exactly what I needed. The sales were absolutely incredible, and I managed… Read more
to snag such an amazing haul at unbeatable prices. The layout of the store was impressive—everything was so organized and easy to navigate, making the shopping experience even more enjoyable.
What really stood out was the exceptional service. The staff went above and beyond to assist me, and their kindness and professionalism made a lasting impression. I’d recommend this store to anyone without hesitation.
I’m beyond happy with my purchases and can confidently say I’ll be returning all the time. Baby Bunting Shailer Park has truly set the standard for customer service and great deals. Thank you for an outstanding shopping experience!
Great service and product provided – We purchased the uppababy vista 2 pram and were treated with understanding and respect. They provided great service and price and prepared to split the payment over 2 cards which not every store does. The pram is great and it's the 2nd one we've purchased. Show details · 1
Friendly efficient service – We were after a child car seat for our grand daughters , having no clue about the types of car seats on the market. Also the rules and regulations. We were looked after by Monique at Campbelltown store. She was highly trained and informative and answered all our questions about the different types available. She made our experience very easy. Thanks so much Show details · 1
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Mixed experience overall. The staff were kind and the car seat installation was done properly, which was reassuring. However, there was a significant mistake with our order. We had selected the Maxi-Cosi Raia 360° Convertible Car Seat (Midnight) (priced around $999), but instead, a Maxi-Cosi Pria GCell ISOFIX Convertible Car Seat (Midnight)… Read more
(around $679) was ordered — and then installed in black, not midnight. This shows that mistakes were made at two different stages, by two different staff members, which is not insignificant. This kind of mistake also means the company is losing money, which is surprising.
The team acknowledged it at the time I reported the issue, which we appreciated. I personally didn’t have the energy to go through a complaint, refund, new order and reinstallation — we had already waited a long time, and being so close to my due date, time wasn’t on our side anymore. We were told the issue would be escalated by email, but it has now been a week and we haven’t received any follow-up, which is disappointing.
The store also appears quite understaffed, and some staff seem to lack training, which likely contributes to these kinds of errors. I did feel for the staff, on weekend, we noticed only two or three staff members covering the entire shop, and I witnessed this happens a lot. There are long wait times, including for pregnant women. That said, some staff members were genuinely doing their best under pressure.
On a positive note, our pram order was correct.
Overall, I would recommend double-checking what the staff orders into the system at the time of purchase. It would also be helpful if customers could view and track their orders through their online profile, as this would provide more transparency and help prevent situations like ours.
Borderline useless... trying to get any help from any staff member at the Belmont store in WA was like trying to kick water up a hill. Then, booked in a baby seat to get fitted only to have it cancelled on me via text 2 days prior amd needed rebooking. Still we went there again looking for a second baby seat for my wife, found one we loved and… Read more
ofcourse not in stock, tried to buy it or put on hold in a other store and that seemed like the most difficult task so ended up leaving and buying it online for delivery.. estimated 2-4 business days..5 days later no seat so call them and it's still sitting at the store in Baldivis, its now being delivered in another 5 days by the courier... So with weekends included 12 days. I've had stuff arrive internationally faster than locally..
I really wanted to love the UPPAbaby Vista V2 because everyone talks about it like it’s the ultimate luxury pram. As a single stroller, it’s beautiful, smooth, and feels very premium. But honestly, once I had two kids, it became one of my biggest parenting frustrations. The biggest issue for me is the weight. With two children, the Vista feels… Read more
incredibly heavy and bulky to manoeuvre, especially when doing everyday things like shopping, school drop-offs, or lifting it in and out of the car multiple times a day. I constantly found myself exhausted before even leaving the house.
I also really disliked how many separate pieces and accessories are needed. Between the adapters, organiser, cup holders, rumble seat, and extra accessories, the costs add up very quickly. By the time you build the “perfect setup,” you’ve spent thousands of dollars on a pram system that still feels inconvenient as a double stroller.
Another frustration was needing to remove parts and reconfigure the pram so often when folding or changing setups. With two young children, the last thing you want is a complicated system while your toddler is running off and your baby is crying.
I completely understand why people love it as a single stroller, but personally, I think the Vista is overrated as a double. For the price, I expected something much more practical and user-friendly for real everyday life with two kids.
If you mostly have one child, it may work beautifully for you. But as a parent of a toddler and a baby, I wish I had chosen something lighter, simpler, and easier to use daily.
Latest follow-ups
We had an amazing experience at Baby Bunting Fyshwick thanks to Jess! As first-time parents, we were feeling a bit overwhelmed choosing our pram and baby capsule, but Jess made the whole process so much easier. She was incredibly knowledgeable,… Read more
patient, and genuinely helpful in guiding us through the options that best suited our needs. Jess went above and beyond to make sure we got the best value, she price-matched deals for both our pram package and the capsule, which we really appreciated. Her professionalism and friendly service made a big difference, and we left feeling confident and excited about our purchase. Highly recommend seeking Jess out if you're shopping at Fyshwick, she’s a gem!
Follow-up · Capsule installation was really easy with the Britax B-Pod Low Birth Weight Capsule. We went with this one as it felt less bulky than the Maxi Cosi and sits nicer on our pram. I also liked the low birth weight option, you never know what size your baby will be! The one-click button makes getting it in and out of the car or pram super easy. It’s… Read more
Positive reviews
I was at Baby Bunting Aspley today to purchase a second car seat for my newest Grandbaby who is due soon. I was helped by the lovely Greg. He was friendly, kind, and knowledgeable. I went in with a booster seat in mind for my older (almost 4 year old) grandaughter; but Greg guided me towards a different option that willl suit her better now and… Read more
grow with her right up until she no longer needs a car seat. He was fabulous and is a real credit to the Baby Bunting team. He even carried it to my car once I had finalised the purchase. All in all a great shopping experience.
Baby Bunting Melrose Park - exceptional personal customer service from Niki . Niki was soft personally , very knowledgeable as a nurse / midwife experience. Grateful for your guidance and time take to help me grab my first grand baby . Super grateful God Bless you for your kind and beautiful heart Tam ** Baby Bunnings 5 ⭐️⭐️⭐️⭐️⭐️** Melrose Park SA ! Thank you ❤️ Show details
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The lady who helped us with a carseat was fantastic! She knew EVERYTHING! Not only did she help but she did an upsell & extras that was actually worth getting not just trying to reach a target. Show details
Negative reviews
Very poor service. For something that could have been a minute to help me find something. They said wait and we'll get it at the back 30mins past by and no response. So I thought it was quicker to search it at the store myself. Ended up finding it within a couple minute.
Job done with some hiccups Job done. However, I had to go to two stores in Adelaide to achieve this. First appointment for fitting of baby car seat was cancelled to lack of qualified staff, so booked another appointment at another store. Then they also tried to cancel the second appointment at the last moment, for unknown reasons. I was already… Read more
driving to the store and didn’t get the message until after I had arrived, and the staff member there did install it, begrudgingly, as I was meant to pick up my new grandchild the next day from hospital. Interestingly, I initially submitted this review in response to request by Baby Bunting directly - but after reading it they reported that "it did not meet their website guidelines" and refused to publish it. Apparently, they only publish positive reviews....
I needed a size 4 in girls diapers and true enough it was a bit busy but normal day so I asked a representative if they had any in stock and lied to me saying “No, whatever you see in the front is it” I knew she was lying because I checked the click & collect online & was stocked up, mind you I’m a “black” father so I felt pushed to aside. Worse… Read more
experience I had thus far. Moral of the story, show compassion, don’t be lazy when it’s part of your job description & stop being prejudice towards brown& black ppl
Recent reviews
I had the pleasure of having a sales attendant Lucy come assist me with a new baby seat . She had so much knowledge and was really helpful in finding the perfect option best sales assistant . I’m so thankful cause I would have bought the wrong seat that wouldn’t have worked for our family if she hadn’t come along and explain the pros and cons of each seat that I liked . Show details
Visited baby bunting Hopper crossing and bought a cot and car seat. Excellent and supportive customer service by sale support girl Leon and manager Tracy. Thank you team. Show details
Got the new maxi guard pro for my car and the staff at baby bunting were amazing, I went in with no idea what to get, was very overwhelmed and the lady at the car seat section was so sweet and wonderful, carefully went through all the specs with me and safety features. the whole experience was wonderful. highly recommend.
We’ve been into our local Belrose store a number of times. Each time we’ve had great help from staff who are happy to spend as long as you need talking through products. We have purchased a pram, baby car capsule and electric breast pump, so have spent a significant amount there over a number of visits. When my husband returned for an extension… Read more
strap for the car capsule, a staff member even came out and helped correctly install the capsule. For big ticket items I don’t find the prices there are wildly different to what you will pay for them anywhere else including online. All in all it’s always been a positive experience to go there and I wouldn’t hesitate to recommend the Belrose store to anyone.
Very unfriendly and condescending staff. I wont be going back after dealing with their Burleigh Waters store. I went there to buy an electric bouncer and found what we wanted, priced at 179$. I then did a price check to do a comparison and found it for 160$ which I then showed them. They basically wouldnt accept the comparison, I then found… Read more
another store the same price, they then did everything to not honour the price difference.
Fast forward two days and the same product was selling for 143$ on their website.I cant believe they didnt know the price drop was going to happen, yet fought me tooth and nail to not lower their price two days before. They also had a lot of specials that ended up being for very,very few items but the discounts were plastered everywhere falsely making you think you are getting a discounted product.Will not be giving them my future business, horrible,horrible place.
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A return transaction at Fountain gate store was most disgusting experience ! The lack of professionalism by assistant manager [Name Removed] and her staff was actually rude, degrading and out of line for a simple return! Not bothered by the return value but the lack of tact and hostile interaction when dealing with reasons for return. Considering… Read more
its an environment that is dealing with expectant mothers, children…some of the staff I would highly recommend for management to take a look at video coverage to understand the reasons for complaint.
DO NOT BUY FROM MAXI COSI or BABY BUNTING! I was very happy with this product, it works very well and overall we found it and the matching nightlight and sound machine excellent. However, it stopped working after 5 months, we followed all the troubleshooting instructions and it was simply broken. I thought this would be simple given I’d owned… Read more
it for such a short period.
I returned it to Baby Bunting and was told they would email the company to see what they could do and if they could replace. I suggested that this couldn’t be correct, it simply needed to be replaced as faulty and they should work it out with the supplier.
After contacting Baby Bunting head office, this is very much correct. I have been on all the emails between Maxi Cosi and Baby Bunting. So after a full week, no answer and no replacement.
DO NOT BUY FROM MAXI COSI or BABY BUNTING!
Visited the Joondalup store to seek advice with a babies car seat installation, was told no one could help us as installer was not in. When leaving the store saw Baby Bunting staff helping install 2 baby seats into a car. Not helpful, heartless and I will not be buying from Baby Bunting in the future. Very poor customer service
Macgregor qld store – Terrible customer service. I attempted to return unused items, but they insisted on the original packaging. I will never visit this store again—once they make a sale, they completely disregard the customer. They assure you that returns are accepted, but when you actually try to return an item, they create unnecessary hassle. In particular, Adam,… Read more
who works in the store, was extremely unprofessional. He openly stated that he doesn’t care whether the store succeeds or not and has no regard for either the business or its customers.
Baby bunting refusing to fit car seat bough from them – Horrendous customer service by the so called car seat fitter who refused to fit our car seat at the Albury store. We have a Ute with a rooftop tent that can’t be easily removed as as we couldn’t fit under his flimsy little gazebo he refused to fit as he may get “sun stroke”. We then had the cashier stating policy of having to be done in the… Read more
shade. Honestly for the amount of money we have spent there it blows my mind how they treated us. We won’t be shopping there again.
Poor customer service and unethical – I've shopped here numerous times and refuse to do so now wherever I can. For my first child, I purchased a pram and monitor, both of which were high end and costed a small fortune (happy to pay if it were good quality). I've had issues with both and when taking them back to the store within warranty, they've refused to do much more than give me a… Read more
number for the manufacturer to deal with it myself. Additionally, they do literally anything they can to get out of price matching which is misleading, and unethical. Honestly, there's nothing benefiting me from shopping in store as opposed to online.
Terrible customer service, terrible product knowledge, after sales support is also CRAP – Staff at the store have minimal product knowledge where it counts, especially around ratings and compatibility. We made a second mistake after buying a defunct car seat when we gave them the benefit of the doubt and bought a high chair. We were as a couple consulting staff regarding the minla high chair, with one other couple querying the weight… Read more
limit - "it's 30kg". It's NOT 30kg, it's 15kg as a high chair MAX. The booster seat is up to a 30kg rating and that can't be used on the high chair system. The staff are too emotive and lack knowledge to advise accordingly, but will be your friend when taking your money of course. Where advise safety factors for children you MUST have a technical understanding and a product knowledge base to ENSURE you are conveying the correct message and not misleading, or trying to make a sale. By the looks of the reviews I'm not at all surprised we experienced this on repear.
We will never shop at baby bunting again. Atrocious customer service and they should be ashamed operating like this let alone giving cheek to young parents who seek their support. *further baby bunting dropped the price of this chair by $100 the next week. We queried if they would honor the price drop and the store refused again the same team leader not giving a hoot. I contacted head office and they also refused to honor the price drop and offer a return. Don't worry though, we got our $100 back ;) Consumer affairs are also quite interested in this anti consumer behaviour. There needs to be more competition in the market, baby bunting are horrendous to deal with otherwise. Get out and support your local baby and children's shops people!!
Very bad service ! – Paid for items at checkout and we were not told that we would have to wait three months for our items. Rang customer service regularly for updates, they did not contact us once. Their customer service is non existent. When the items finally arrived, two items were not for us but for another customer. When I rang to explain this, they still did… Read more
not listen to what I was saying and I had to explain three times. Staff at the checkout should inform the customer if there is going to be a long delay in getting the items and this should be done before you pay , so you have the choice of going elsewhere. Staff should also keep the customer updated . I would not buy from them again, very bad service.
Hi Lim, we're very sorry to hear you've had delays… Read more
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Hi Isabella, we're sorry to hear of your… Read more