Good prices extensive range
Well laid out store with a good range of brands. Good for all the basics and some higher end brands. Definitely worth taking advantage of some of the excellent sales they have their weekend sale was a spend and save special,worked out perfectly.
Osborne Park - Terrible customer service
My wife and I were in store just the other day hoping to purchase a good sturdy mid-range stroller ($700 - $1000). We did spend quite a bit of time in store to test out the different prams as we were considering whether to purchase a Baby Select Lux, or to go with something a little cheaper with a bassinet feature. There was an elderly plump sales lady with short hair who insinuated that we might damage the goods and was quite snide with her comments, saying that we were just there to buy things to get a good deal. She was right, we were. In th...e end, we decided to purchase the luxury stroller, but due to the poor customer service, we decided to drive to a different store to purchase the item there instead (osborne park probably didn't deserve to benefit from the sales that I made) Great Purchase tho!
top notch customer service
They allowed me to refund my damaged product even after more than a year of me owning it, no questions asked. This level of customer service is Simply remarkable. AND I wasn’t even trying to get a refund !
Sale items never in stock
Always find sale items are never in stock twice ive been once for dr browns bottles and second for a safety first nasal both times out of stock and told waiting for a delivery this goes on until it's off special. These stores are poorly managed
Incorrect Safety Advise on Carseat Installation – Baby Bunting Chadstone
I purchased a Britax Safe-n-Sound Graphene Carseat from Baby Bunting Hawthorn store last week. During installation, I found that the pullout-stabilising bar at the front of the carseat does not stay in place when fully extended and can easily be retracted. I brought it back to Baby Bunting Chadstone store where stock was available for exchange. Upon arrival, the staff at the cashier without greeting bluntly asked “what’s wrong with the carseat?” After I explained the issue, she played around with the stabilising-bar and came to a conclusion tha...t it’s the way it was designed and all display in the store are like this (without even checking the actual display). I then told her that this is the 2nd Graphene that I’ve purchased; I have the exact same model which doesn’t have this issue. She then walked over to the carseat display area presumably checked with someone who knows the model well, then came back advising that after the stabilising bar being fully extended it needs to be tilted in angle to lock it in place. I’m happy to learn that the carseat itself has no issue, but it’s extremely concerning that her initial response was to provide customer with incorrect information on how a carseat should be installed which puts a child in the carseat at risk (not to mention her attitude made me feel that returning a product isn't welcomed). Had it not been the 2nd one that I've purchased, she wouldn't have double checked, I would have listened to her and installed the carseat incorrectly which poses a great danger to my child. I hope Baby Bunting can look into this and ensure staff who does not have knowledge on product should not give installation advise especially when it comes to safely product like carseat.
Unsatisfied Customer, non supportive of young mothers.
Most people have been able to buy floor stock no issues yet after not having what my niece was after they refused to sell her another item off the floor that was due to be restocked 1 day later.
But did i mention the out of stock walker she first wanted did not have a display model on the floor (was it sold?)
My niece is a young mother and was saddened and disheartened by her experience.
staff were more interested in the next customer in line then to satisfy the customer being served.
I was purchasing the walker for her but i would hate to ha...
Great customer service both online & instore but slightly more expensive with some goods compared to other shops
I was very happy with both the website and being able to buy things in store. As I was stocking a nursery, I was able to order and layby items over the duration of the pregnancy which saved me space. My only complaint was the fact that you need to go to a different area to collect bulky goods after finalising a layby (leave the building and go to the back with your car). The boxes were also awkward and the customer service area did not offer assistance to load the boxes in the car.
Bad (No) customer service
Was in Ringwood store for a baby car seat, waited for half an hour without any help. Pressed the help button, the sales walked pass and helped the other lady who came in not long ago. (Fair enough she didn't know who came first)
However, she didn't come back to us even though she knew we were waiting.
We then off to the Baby train, the sales there was friendly and professional, answered all our questions and we bought the car seat within 10mins (cheaper as well)
0 star for baby bunting and 5 star for baby train
This is not the first time but definitely will be the last time we got disappointed. Bye Bunting Ringwood.
Worst customer service at Narre Warren Store
Horrible service! Made to feel as though we were invisible with staff walking right past us when we clearly needed help and had to walk around the whole store to then go to the front to ask for help TWICE because the first time the information given was useless. Definitely wouldn’t go back and would not recommend to other new parents. Thanks for ruining our day.
Bad customer servce
I was in the store in Hoppers Crossing and I found the staff to be unfriendly not rude but not real helpful. I tried to change a suit which was a 4baby bunting brand and I just wanted to change size not refund. I received as a present with all tags but I got told I need to make two phone calls to find who and when it got. While a did that she served someone else then walked off. I had to stand in line to get my own suit back from a different lady. Need training in customer service
Disgusting service moore park
December I purchased a silver cross wayfere (no accessories were given even tho they should of been) that I was told could be a dbl pram and a comfi coprice booster.
After this sale I was waiting outside the store with my stroller new pram and car seat for a Taxi, I was approached by staff member and acused of stealing and they demanded my recipt of purchase, my taxi was pulling up and they had stood in front of me preventing me from loading my bub, car seat and pram into the taxi after I showed my recipt and the lady checked item for item I w...as free to go! I was advised this seat would be suitable for my son, i just purchased a car and had no idea what I was looking for, my son was 9months. I had the seat fitted in bondi by a professional he advised this seat was no good for my son. I called the moore park store and was told sorry theres nothing we can do, I advised them about the straps on my pram and how they were coming loose and they confirmed it was floor stock and that it would of been put together properly if its floor stock and should be no issue!. I called silver cross about the double attachments and was advises this is not a dbl pram I was then asked what came with the pram I advises nothing and was told I should of been given a cup holder,raincover and bootie silver cross had all of this posted to me asap due to the store not providing this. I spoke to an area manager about the issue with the wayferer and this miss information I was told about beeing a double pram the only remedy offered was to return it, which would mean buying a double I would of been out of pocket by alot more even tho upon this sale I was under the information it converted to a double.
- Verified customer
Not going to be back!
I would of thought of all places a store that is all about babies and what is best for them, that I as a tired mum who is going in with concerns for my babies safety with a faulty car seat that should of never been sold to me in the first place as it is not what I asked for at all.
I purchased this seat 2 months ago and went in today with the car seat Britax Brava which I got professionally installed at Baby Bunting and after 2 months of minimal use this seat is already breaking and I explained that I asked them for a seat when purchasing that...
Never EVER shop with BABY BUNTING
Bought item in lay by on 4/7/19. I was told item will be arrived 7-14 days. I waited for 23 days. Even I called them on 19/07 that I was told to get refund. Today 26/7, I went and asked for refund. They told me because of lay by order and need to be charged 25 % of deposit from term and condition receipt or ONLY CAN exchanged items of the totally you paid. If I knew about this term, I would not pay the item in full initially. I am very disappointed with their service. No one mentioned that I will be charged 25% if I request refund before I made my payment. I was regular customer with Baby Bunting since my first daughter was born 3 years ago.
- Verified customer
Bad customer service - Bentleigh East
My husband and I came in to buy more toys for my 8-month-old daughter. He said hi to one of the staff and she didn’t even respond. After waiting for 10 minutes at the register, the rude staff asked me to move to another counter with the annoying look on her face. No hi, no thank you. She only said 2 things to me, “it’s $50” and “the bill will be sent to your email address”
If you don’t want to work in the customer service then don’t. We have done nothing to you to deserve that experience
Good experience in babybunting chadstone
Good experience there. Bought a pram that but due to out of stock, was on layby list. Took them 2 months before calling me to pick up. Noted that they have the stock 1 month ago but did not contact me. The manager called and apologise and offered some compensation for the delay. Did not expect that, to be honest!!
Worst customer service Burleigh shop
Have been in numerous times always the worst and rudest customer service today I made myself the promise I would rather order online than return to this store or spend another dent with this company
We bought a baby monitor that didn’t work and the staff didn’t believe us and thought we were playing games
Last week I bought a baby monitor that when at home didn’t work properly. The camera lost range within 3m and when we came back to the shop they thought we were playing games and also accused us of buying monitors like if we had nothing better to do it if we hadn’t a baby to look after. Very very bad customer service and they treat us terrible. The shop was the one at the Supa Centa in Sydney
We were unsure on the correct car seat for our car. So when we went into the store they spent a good amount of time to understand what was important to us. They then came outside with the baby sit to make sure that it fitted which allowed us to make an informed decision on what we required.
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