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Baby Bunting Physical store
- Baby Bunting · See All
- www.babybunting.com.au
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- 2 reviews
- 2 likes
My partner and I took the approach, like I’m sure many other parents to be, & shopped the EOFY sales, being ‘tactful’ if you will.
After the better part of an hour discussing car seats, confirming they’d fit in our car outside we decided on a suitable one for our needs and safety of our first born. Told we wouldn’t see it at a better price, the last weekend of the financial year, we lay buyed.
Close friends of ours unknowingly entered the same Sunshine Coast store 3 weeks later & purchase the exact same seat, for $85 less, during a ‘Tactical ...
- Customer Service
- Incentivised Review No
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- 2 reviews
Don’t waste your money at baby bunting. I bought a medela pump that I tried to return 1 and a half months after purchasing because it never worked well, filling up with milk at the top part of the pump and not emptying into the bottle (which I’ve since read is a common problem that other women have also found with the medela swing pump). I tried calling medela to troubleshoot the problem and they advised me to make sure all the parts were completely dry and if that doesn’t work, replace the top part of the pump (despite it only being a month o...
Read moreld) which also made no difference. When I went in to baby bunting to get my money back, the staff said they need to test the pump on some rubber breasts. Not their fault but apparently that’s how medela advises baby bunting to test the pumps if people are having problems. Not sure how a stress ball like rubber breast can emulate pumping a breast with flowing milk when the problem is the pump blocking up with milk, but apparently that’s how medela tests all their pumps according to the staff at baby bunting. I was told the pump worked as it should, to bad, so sad and sent on my way with the advise to call medela because baby bunting won’t return the pump or they’ll lose money. I did this immediately and medela said to go back into baby bunting and have the staff send it off for testing. I received a call two weeks later to say the pump works as it should. Why would I be going to all the effort of bringing my 3 month old out to the shops to try to get my money back if I hadn’t tried absolutely everything to get the pump working? So I’ve basically wasted $335 and spent so much time fiddling around with a pump that’s terrible that baby bunting are happy to continue to selling to mums already having issues with breastfeeding. And you’re made to feel as though you’re somehow the problem when you’re trying to get your money back for a terrible product. Take your money somewhere that will listen to their costumers.- Product Quality
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WAY over priced. Go to Kmart. I purchased the "Vtech Little Friendlies Glow & Giggle Play Gym". How they can sell this for 3 times the price is outrageous. I emailed customer service to flag this inflated price compared to Kmart, it was met with no care at all. So disappointed as I am a loyal and regular customer. I will be taking my business elsewhere from now on.
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I would like to thank Luca from the Maribyrnong Baby bunting Store, for all his help. Me and my wife were over whelmed and didn't know were to start, Luca was very friendly and welcoming he pointed us in the right direction with the products and was very knowledgeable. We are one happy customer thank you Luca.
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- 6 reviews
Clearly the existing reviews speak for themselves. Terrible product quality and utterly appalling customer service. Don’t waste time or money there. Customer resolution is laughable. Shop elsewhere.
- Product Quality
- Customer Service
- Incentivised Review No
- 2 reviews
- 1 like
Alex from the Fyshwick, Canberra store was amazing from the moment we met her. Very accommodating, happy to answer any questions we had being new parents to be and went above and beyond to secure us a great deal. The whole team at Fyshwick are friendly and polite. Great store, we'll be back again for sure.
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I actually saved a lot of money by visiting Baby Bunting in Waurn Ponds. I moved $6,000 from my savings into my spending bank account and went in with a shopping list of things as long as my arm as out baby is due in two weeks and we don't have much.
The first thing I asked advice for was a baby capsule that would fit our Thule urban glide 2 stroller. The two members of staff weren't interested in helping and were just RUDE. I asked if I could bring the stroller into the shop to see which models fit and I was told: "NO. You'll have to go in th...
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- 2 reviews
- 1 like
Vicki you are amazing. Visited store this morning Saturday 7 th may. Nothing is a bother to Vicki . Warehouse gent helped with lay-by pick up . Very polite professional and made sure the everything was in the lay-by. Vanessa , Katie ,Julie and Vicki and all other staff members should be very proud. Would not go any where else . Their knowledge is exceptional. Joy and brooke
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Hi Simba - Thank you for taking the time to write your review. We are happy to hear you had a great experience at our Taren Point store. We will pass this feedback on to our store management team and the staff.
- 6 reviews
- 1 like
I went to return an item on Wednesday 2/3/2022 4:30pm and this older dark hair lady served me with big attitude. Her vocabulary was really rude. Makes me not want to return this store.
- Customer Service
- Incentivised Review No
- Store LocationSylvania
Hi HSL Thanks for sharing your experience and very sorry this has happened. If you could please email us at enquiries@babybunting.com.au and quote ref:963509 and let us know which store this was at so...
Read more we can follow up with our store management team. We do hope we can welcome you back to BB soon and that your experience is better.Find out how Baby Bunting Physical store compares to other Mother & Baby Shops
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- 2 reviews
- 2 likes
Amber and Sam from Northlakes store were excellent helping us yesterday. Both were very friendly and supportive. took time to help us out.
- Customer Service
- Incentivised Review No
- Store LocationNorthlakes QLD
Thanks for sharing your experience. Happy to hear Amber and Sam were able to assist you and we hope to see you at one of our stores again soon.
Went to the store to buy a car seat and was ready to spend 400$, heavely pregnant was waiting to be served for 30 mins and the store lady kept ignoring us even though she saw us waiting and then completely ignored us 3 times to help other customers. Terrible experience!!!! Left without buying anything and never going to any baby bunting stores again!
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- 5 reviews
Rude, disrespectful and condescending staff members. My partner was physically threatened by a total stranger in this store yesterday afternoon by a gentleman who then tried to play a victim role after shoving past our double pram. Staff came up to get involved (namely Vanessa) immediately assumed my partner was the aggressor and herself and x2 other female staff members refused to speak to myself or partner about the matter. Vanessa also has photos and her name posted +tagged on the BB public page so I’m assuming is a manager or long standing...
Read more staff member. Vanessa instead loudly said “I work for baby bunting and I’m not going to stand for this” and shortly after clapped her hands towards my face and yelled “great parenting” (unsure how my parenting was even in question when I wasn’t even the one being directly threatened or doing the threatening) The ONLY staff member who made the experience better was Adam, who I believe to be back of house staff. Adam was very understanding, listened to me about what had occurred and escorted the other gentleman out to his car after the fact and returned the items I was going to purchase for me. We’ve spent a lot of dollars at baby bunting due to having twins and I will not shop here again. Previous occasions the floor staff are incredibly unhelpful, and have minimal knowledge about their stock and stock deliveries. I would suggest all parents and those expecting to try Chemist Warehouse, Big W and Amazon as alternatives as you can get nearly everything cheaper and without poor experiences with staff.- Product Quality
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Being made to feel irresponsible for bring in a second hand baby capsule seat for installation
I came in as a first time mum to install a second hand baby capsule seat in my car. I was made to feel irresponsible as the straps ‘were starting to show signs of mould’ and the clip was ‘corroding’ i then had to go back into the store in tears to ask for a refund on the installation price which i had already paid. I felt belittled in a way as i felt judged on bringing such a seat in to be installed. Since leaving the store i have taken the seat to another place and been told there are no issues with the seat. I now have it installed in my car...
Read more. After feeling so low as a new mum to be. This stress has felt un nessesary as i am already nervous/anxious/overwhelmed with becoming a new mum. And that i was being irresponsible even ‘trying’ to get such a seat installed.- Incentivised Review No
Hi Chloe - So sorry to hear about your experience at one of our stores. We certainly don't want you to feel belittled and judged when visiting our stores. If you can please email us at enquiries@babyb...
Read moreunting.com.au and quote ref: 950165, we would like to know the store where this occurred. We do hope you are feeling better and that we can welcome you back to our stores soon and that you have a much better experience. Take care -BB Customer Care Team.- 7 reviews
- 1 like
I read the reviews here and was a bit weary about using this store. However I have been going for a while now and I always find them really helpful. I also love the fact my local store has a parents room! I find they always have the bulk stock of nappies which makes it easier for me as I just need to collect monthly rather then having to buy nappies every week.
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- 7 reviews
- 4 likes
Have been to several of their stores and the customer service at each was amazing, they all go above and beyond. Namely Hawthorn, Chadstone and Bentleigh East.
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Hi Stellz, Thank you for taking the time to write this review. Happy to hear you had a great experience at a number of our stores. Cheers - BB Customer Care Team.
Questions & Answers
Brought a cot mattress 2 days ago took the wrapping off but still have it. Placed the mattress into the cot only to realise that I should have got the 132 ×77 and instead I had picked up the 132×70. So it can't be used as there is a large gap. It was $249. Can I exchange it for the correct size?
Hi Joey - As Simba has mentioned it is best to contact the store so they can assess the mattress and advise. Please reach out if you require further assistance.
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Very sorry to hear about this experience that you had at one of our stores. As mentioned on the review you also posted on Google we have passed this feedback onto the store management team. This is ce...
Read morertainly not inline with our company values and we do appreciate you taking the time to leave this feedback as it helps us improve. Please do reach out if you require assistance from us.