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Baby Bunting Physical store

Baby Bunting Physical store

2.3 from 77 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (55)
  • Return Claim MadeYes (5) · No (56)
  • Customer Service
    2.5 (66)
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Horrible service. Buyer beware!

published

Warner’s Bay Baby Bunting branch is the worst store ever. I bought a product from the store and I noticed that they charged me the wrong price and so I complained. I was still at the store and they will not even want to a refund me.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWarner’s Bay NSW
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Shakour S.

Shakour S.Sydney, NSW

Scam of best prices

published

You can find most of their goods cheaper online and will be cheaper if you ship it from overseas paying custom and shipping

Incentivised ReviewNo
Return Claim MadeNo
New mumma

New mummaSydney, NSW

Mixed reviews regarding customer service

published

Today visited the auburn store. When I asked a question to one of the staff, she was extremely rude and seemed very uninterested in answering my question. She seemed to be the manager maybe shockingly! On the other hand, received excellent customer from another staff, who even recommended better products. I suggest you ensure staff members are always friendly, patient and approachable like the latter one.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn NSW
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Didn't have items in stock and tried to charge me for not becoming a member

published

I went to the baby bunting store in prestons today and was left very disappointed. The items i was interested in werent available so i was advised to pay a deposit. While we were processing my $2,430 order the lady asked me if I was a member, to which I responded that I wasn't. They advised me that they would charge me a $5 fee for not becoming a member.

What a joke. This is actually illegal. I cancelled the whole order out of principal. Very disappointed.

Incentivised ReviewNo
Paulo

PauloSouth East Queensland, QLD

  • 2 reviews

Price match scam

published

Just bought a 136 nappie pack and wasn’t been able to price match it with the same kind of nappies (brand, size, model was exactly the same) from bigw. You should consider changing that because it’s so bad. The lady said the packaging was not identical so she couldn’t price match it. It’s so bad. It means that you can draw a line with a marker to every box and say to everyone that it’s a different product when it isn’t. Very disappointed with the service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh waters
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AMC

AMC Perth, WA

Click and collect

published

I ordered the Boon Baby Pipes from Baby Bunting in Innaloo via click and collect, I didn’t hear from them after a week to come and pick it up. So I called them to ask if it was ready, and they told me it hadn’t been in stock for months, and I’d have to call around other stores to see who had it in stock, let Innaloo know and they would transfer the click and collect over to another store. Super unhelpful and no apology, except to tell me it wasn’t they’re fault.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationInnaloo
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Terrible customer service and beyond rude staff at BB Fyshwick

published

Once again leaving this store completely empty handed. Not once was I asked if I needed assistance. After 20 minutes of looking at the prams I went to the counter to ask for help and all I got was eye rolling and no helpful information. They also said they would not price match a pram on sale online because the pram online came with free accessories (which I didn’t want included anyway). I hate this store and regret every time I go in there.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
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Nicole

NicolePerth, WA

Disgusting Customer Service!!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup, WA
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Doncaster BB is amazing!

published

All the customer service representatives including the managers have been a pleasure to deal with. They have helped with all of my enquiries and returned faulty items in a heartbeat! They went out of their way to make things as a easy as possible and are most knowledgeable about products! I highly recommend the Doncaster BB!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Krittika Singh

Krittika SinghGreater Melbourne (Outer), VIC

Worse customer experience

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston
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Bad customer service!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThomastown, VIC
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Cricket G.

Cricket G.

  • 3 reviews
  • 1 like

Terrible service

published
Incentivised ReviewNo
Alicia L.

Alicia L.Perth, WA

Poor customer service

published

I went to the baby bunting Cannington WA store today and received very poor customer service. I’m currently pregnant and enjoy baby shopping and the way I was treated really ruined the experience for me. I will not be going back which is a shame as there aren’t many options for baby shops in WA.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannington
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Will never buy from any Baby bunting store

published

Purchased a pram about 3 months ago and the front 2 tyres were not functioning well from the beginning. It reached to a point where the front tyres would get stuck continuously. Took it to the store and the manager said we cant do anything as you have used the pram now it is of no use for we cant even sell to another customer. I told them i dont want refund or exchange atleast send it for repair. Took the pram for a ride in the store and told me its perfectly fine. I took the pram back however the problem continued as i had no hope left from them i lodged a complain to fair trading against them.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAuburn
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New mum

New mumGreater Melbourne (Metropolitan), VIC

Staff are a mixed bag

published

Often visit the Bentleigh store. Always look out for Clare. She is so helpful and entertaining!
Other staff are rude and disinterested. The manager is scary.
Haven't seen Clare in a while. Hope she still works there!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBentleigh
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So disappointed

published

Was at a b /bunting store after a particular product, they were out of stock so rang another store they had it so was put on hold, drove up to the store the next morning they had sold it very upset and disappointed.

Product Quality
Incentivised ReviewNo
Store Locationaspley and kawana
Jackie

JackieSydney, NSW

  • 2 reviews
  • 1 like

Bankstown store has rubbish customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
aldo812

aldo812Sydney, NSW

  • 6 reviews
  • 1 like

Another customer lost.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMoore Park
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Ricelle

RicelleSydney, NSW

  • 3 reviews

One-stop Baby shop

published

Be sure to check online stores first so that when you get there you know what you're getting. The store is huge and 1 day is not enough to check all the products especially if it's your first time going in there.
Check out the second floor too wherein the cribs and swaddles are located. They have a promotion last June which made their price very affordable. My SIL gifted us a Nuna leaf from there and the promotion was, they included a Nuna toy for free which was $50 when you buy it separately.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood, NSW
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Col

Col

  • 3 reviews

congratulation! baby bunting Thomastown customer service and the manager for successfully secured $79 for your masters!

published
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationThomastown Vic
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