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Got what we ordered in a timely way
We ordered an item online, we got exactly what we ordered within a week (we're in Victoria). No issues at all, would use again.
Boxing day sale purchase-quick delivery
Ordered a bugaboo bee 6 pram during the boxing day sale with bonus cup holder. Received order confirmation however the website doesnt have an order history section. Visited the alexandria store on the following monday (Public holiday) however they said online store is seperate to the store however they know that the online store received thousands of orders since boxing day so i should receive an email soon. The bugaboo pram online said “in stock. When sold out due in early February 2021“ so i expected my pram to be delivered in february. But t...he manager of the store reassured me that i should receive something soon about the order. The very next day received an email that my order has been dispatched and received my pram and bonus cup holder the next day (wed). Would be nice if the website had an order history section, but overall very happy so far with baby kingdom!
Boori Natty Cot Bed says “in stock online” but not in stock won’t be till November. No order confirmation despite contacting 3 times, they asked me to send them an email?
Confirmed purchase online - never sent and apparently out of stock!
Really Unhappy with the online service. My friend had a gift registry with them, I ordered 2 items - 3 weeks out from the baby shower. Closer to the date I realised they had never sent me the items, I called them to chase this, and a sarcastic unbothered person told me that 1 of the items was out of stock. I asked when will it come in, and she didn't know. She looked at her stores and told me no one was carrying it. Why would it be on the gift registry, and how could I go through the motions of purchasing the item if it was out of stock?? I sti...ll had another item that was in stock that I purchased, though they didn't even send that to me. They said I could go into a store with credit, I told them I rather shop somewhere else and get what I thought I purchased! I asked for my refund and that also takes 5 days to get back to me. Don't register with them, and don't buy anything online with them! Terrible customer service and they don't even follow up with orders from there mistake for a dated registry! Really unhappy and don't know how business survive with poor help and communication. Rant over!!
Delayed shipment of damaged item
We bought a Mother's Choice Adore Car Seat from their online store on 30 Jun. We were later told the item was out of stock. 20 days later, I had to follow it up via email when we would expect the car seat.
On 30 Jul, we were delivered the item but the box have been totally ripped on one side (see photo). You probably could remove the item from the box through the hole on the side of the box.
The courier (StarTrack) tried to leave the box at our front door with the damage on the box facing away from us. Luckily, I managed to call him before ...
Terrible service and damaged items
I ordered a love n care bassinet from them two or so months ago. Item came damaged and took about 3 weeks to arrive. After I notified them it took another two weeks for them to do anything about it and then they expected me to return it for a refund. They offered me two different return ideas. One return the whole product even though I’m heavily pregnant and they were the ones who sent it damaged or 2. Accept a replacement part and $50 refund. It’s now been another 2 weeks and I have recieved the replacement part but no refund. I have been ema...iling them about it and basically they are saying because I have a case with PayPal they can’t send me the refund !! Like why offer it then ??? I’m not taking the case off until I get my refund. I still have a few things to buy but no matter the price will never buy from here again. Terrible service getting totally stuffed around and they are rude about it !!! Do not buy from them !! Avoid avoid !!!
Fast and Easy
I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.
Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again
They took two weeks to post an item in spite of advertising they ship within two days.
The Baby Kingdom online store were difficult to deal with in that it took them two weeks to send my order with no actual reason for the delay. The item was in stock and their webpage says they ship within two days. I was most upset with their communication as they kept promising they would send it and then just didn’t. Eventually my husband called them after 2 weeks and repeated false promises in email and they sent the item. But it’s ridiculous it took that level of persistence from us to get it sent. It took 3 weeks to receive the pram and it would’ve been longer if we hadn’t continued to enquire. My pram is great but I won’t buy from them again.
- Online store
If you go by the rules and read there terms and conditions, they will do the right thing by you.. happy with there business online! I would shop here again.
I ordered a Baby Bassinet on Thursday Mid day to be delivered to Paddington Sydney. It was ready to be picked up from the Post Shop the very Next day. I am so very happy with the Excellent Service of prompt dispatch by Baby Kingdom and delivery by Australia post. Thank you very much to you both on a job well done.
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .
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