Baby Kingdom Online store

Placed online order asked for a refund. Chullora store not giving me my refund it’s been 12 days and nothing! They tell me via email it’s coming within the next days or by the end of day and nothing. I have never experienced such a delay for a refund. I will never shop with this company again disgusting to keep peoples money. Chullora online customer service team member called Bronwyn.

I ordered 3 car seats from baby kingdom totalling over $1300 over 6 weeks ago. When purchased them it was advised they would be shipped within 5-10 business days. They have still not been shipped 6 weeks later. Such a disappointing and time wasting exercise. I should have taken my business elsewhere.

If I could give them 0 stars, I would! We wanted to use a gift card we had received from our family. The gift card didn't work on their website, and the link to the terms and conditions was broken. We contacted them over the phone, and they provided another one. I placed an order on 30 April for two sleeping bags, using the gift card plus my own… Read more

funds. They were advertised as in stock on their website. I waited, and then, finally, on 14 May, I received a shipment notification: only one could be shipped; the other had been discontinued. I requested a refund to my credit card because I didn't intend to shop at Baby Kingdom again. A customer service officer named Rose initially refunded the wrong product to the gift card, the one that had been shipped. I asked for the right product to be refunded to the credit card, not the gift card. She wrote on 18 May "Yes it should go back on your credit card”. I waited; still nothing. Today (1 June), I'm still waiting for a refund for goods that were never delivered. This is unacceptable. I will take further action. Don't order anything from this business.

Daisy from Baby Bunting went above and beyond for us with our recent online purchase from Baby Kingdom. Delivery was really quick through Australia Post and our Bugaboo Butterfly 2 arrived in time for our trip. Excellent service, the product arrived in perfect condition and the price was better than competitors. Thank you so much Daisy and Baby Kingdom.

I had a great experience ordering a pram from their online store. I needed that pram to be delivered to Melbourne in about a week as we're going overseas, I called the store and talked to 2 staff (I think their names are Marten & Sonya), they're lovely and helpful. They advised me to choose the jump the queue option for only 4.99dlr extra, I had the pram delivered in 5 days, as promised.

Great service from Baby Kingdom – I had an amazing experience with the team at Baby Kingdom! They were so helpful when I was buying everything for our first baby. The communication was excellent both in-store and over the phone. I urgently needed some items I ordered online, and they did an outstanding job of locating the stock and ensuring it arrived on time. A special thanks to… Read more

the two delivery men—they were fantastic and made sure all the items were brought inside the house and handled with care. Baby Kingdom and their delivery service truly deserve five stars!

I've experienced similar issues to other customers. I ordered a few items listed as "back order, leaving warehouse in 5-10 days". A month later, the order is still being "processed" and they have no update as to when the order will be sent. This has happened across my 2 last orders with them. I've had to order the same items from a different store… Read more

considering how close I was getting to my due date, meaning I'll also have to deal with an in-store return once they finally send it. Not reliable at all and deceptive.

i placed an order for a car seat, it was showing as in stock and dispatch would be one working day, 2-3 days later i emailed in to ask for the tracking number (we had a trip planned and wanted to use the car seat) they replied to let me know they had sold out and would not have the item for another 7 days...i asked for a refund so i could shop… Read more

elsewhere, (that took a while to hit my bank account) complete waste of time selling items that you do not have, had i not emailed in i wouldn't have known or been told there was a 10-12 day delay, i wont shop here again

I ordered two products from them over 2 weeks ago and still don’t have my order or any update from them despite reaching out twice already. At this point I’m considering asking for a refund. Ridiculous!

If there's a zero star thats what I gonna give to them I bought baby stuff with them within two weeks tried to email about any update no reply at all. definitely the worst place to baby stuff they won't communicate with you if you call them they are very rude its a total nightmare dealing with them so to the buyer there if you don't want any stress please give your self a favor stay away from this store.

Don't buy online! Would give no stars if could. Ordered 3rd Dec 2025 In stock baby car seat for a family member (Order 8566) Received confirmation of order then no communication received for 13 days. Phoned 16/12/25 after lengthy on hold was told the funds are held up by Shopify!? I don't even know what that means. 13 days & had done nothing with… Read more

my order. This was required for a Xmas family road trip. No chance it will be received in time. Have requested a refund...that will probably take months! Unreliable & unprofessional.

Don't ever shop online with Baby Kingdom – If I could give Baby Kingdom a negative star, I would. Here are the details of my experience: - I purchased a Britax b-gow car seat for 6month - 8 year olds in their online store. - They sent out the wrong seat which I did not notice until I had actually unpacked it and put it in the car and thought "this looks identical to the seat I already… Read more

have". - I called their Alexandria store and was told not to bring it in unless I had the box. Since I was already in the area and live 30 minutes away, I then had to drive home to go and get the box. - Pay tolls to go home and back again. Cost: $20. - Once finally arrive back at Alexandria I am told "we cannot exchange this because we don't know about what happened in our warehouse. Our HQ is reviewing the footage. At some point they will get back to you with their decision" I respond that I don't care about what happened in their warehouse: they sent me the wrong product and they need to fix their own mistake. The cashier tells me that I need to go home, and wait to hear from HQ. I'm like "I just drove for an hour, to go home and pick up the box and back again, I'm not going to do this again. You made the mistake, you clearly need to fix it." Eventually her manager comes over and after trying to hide behind his staff member, decides that he should probably (eventually) do the right thing and capitulates. - I then have to drive back out of this center, around to the loading dock in the back and sit there for sometime as they faff around. I think to myself "what other tricks are they going to try and pull to blame me for their mistake?" I wonder if I am going to have to argue with them some more, but eventually, the guy comes back and like "here is the one you ordered - see?" -- he is clearly trying to imply I've ordered the wrong seat and this is somehow my fault. I'm like "thanks pal" - he shoves it in my hands and I try and read the barcode and figure out if this is actually what I've ordered - he has already briskly walked away. Is this the right seat this time? What has this guy just shoved in my hands? It's hard to know. I stand there next to my car trying to look up barcodes to figure it out.

To the entire company at Baby Kingdom: your service is a disgrace and you should be ashamed of yourselves.

I will never do business with you again, and to anyone thinking about ordering online: don't do it. If a company sends the wrong product they should have a process in place to quickly and easily deal with it - Baby Kingdom doesn't, and, they try and do everything they can to not exchange for the correct product.

A breeze to deal with – I am blown away by their impeccable customer services, and promt replies, they fixed an issue I had without any issue. Highly recommend baby kingdom .

Very disappointing online experience – There is absolutely no way to check on an order once you place it. If items are late you receive no update you basically just have nothing to go on. The website doesn’t even have proper delivery timeframes uploaded. No way to access previous purchases either - no order history available to “members” so why are we being asked to sign up to a… Read more

membership? This is the most bizarre process for purchases I’ve ever come across. I’ve never purchased from a site that doesn’t record your previous purchase so that you can reflect on them?

Not well managed – I made and paid for an order. Received a call a week later to say the items I purchased had been discontinued some time ago. So why are they still on the site? Why wasn't I informed for a week? At least the staff member I spoke to made a reasonable effort to source similar items. Unfortunately there were not but the extra star is for her effort. Refund issued.

Terrible customer service! – Purchased a cot online and received it with a part missing- this can happen however upon emailing and making several calls to Baby Kingdom, nothing was put in place to send me the missing piece. I have had to call several times to ask for an update and the excuse is they're always 'very busy'. No sense of urgency and no apologies. No tracking… Read more

number was provided with the initial purchase, let alone with the 'missing part shipment' that has supposedly been sent out. I have had this happen with another company, as soon as they received my email they were onto it, dispatched the following day, sent via express post and received within two days. The couple of hundred dollars saved through Baby Kingdom is definitley not worth stress involved. Buy elsewhere!

False and Misleading online information – I placed an order of over $400 1.5 months ago and still have not received my order. I am in the same state so not far to post. Tried contacting Baby Kingdom and every time they say the order is being sent, apparently its been on back order. The website states that all the products I ordered were in stock but they didn’t have the product in stock. … Read more

I will never purchase from Baby Kingdom again and will share this news with everyone I know who will need baby supplies. Absolutely outrageous.

Charged my credit card but received no order confirmation and no response to an enquiry, email or phone calls – Ordered a Maxi Cosi Laika stroller, carrycot and car seat bundle. They charged my credit card but I received no order confirmation or email communication. Have since been trying to get in touch with them - submitted an enquiry online, sent them an email and have phoned and been left on hold for over 17 minutes both times. Seems impossible to get speaking to anyone to try and help. At this point I'm not sure if their online store is a scam?

Poor customer service as well as continually pushing back delivery dates – We ordered a cot and and a chest back in mid July. The cot was out of stock online and the chest was low stock. The site told me to allow up to 14 days to get stock. I allowed extra time due to delayed deliveries due to Covid and called to check on the order mid August. I was told over the phone that the chest was in however was told they are… Read more

still awaiting stock of the cot. The date i was told the cot would be in was in late September.

I then called again at the end of Sept to check again and was told that the chest was in but still waiting for the cot. The date i was then given for the cot to be in stock was mid Oct.

I called on the 22nd of Oct and again was told the same thing but the date for cot to be in stock was end of Oct.

I called on 1st of Nov and was told again that the we were still awaiting for the cot. I did receive a call that afternoon saying the cot arrived and to arrange and book a date for the cot and chest to be delivered which the date both items were to be delivered was set for 8th of November.

I received a call on the 4th of November saying there is a issue with the delivery as they have the cot but the chest was not in stock. They told me they had the cot in stock all this time but have always been waiting for the chest.

If this was the case why continually tell me that the chest was in but the cot wasn't and why then tell me that both items are in and book in a date for the delivery of both items.

The estimated date I got given for the chest to come in is now mid December.

I have tried to be understanding and patient but this has been going on for four and a half months and our baby's birth is imminent.

Customer service is poor, I am beyond disappointed and I would not recommend shopping at Baby Kingdom to anyone.

Always deliver on time – During the COVID lockdown I had no other option than to shop online for all my baby necessities, honestly Baby Kingdom has been my go-to for all the big ticket purchases. Their prices are good & most times cheaper than competing baby stores plus they always deliver on time. Highly recommend!

Online stock levels inaccurate and terrible customer service! – Online store is not reflective of actual stock levels! Store is happy to take your money and then fail to tell you that something is not available until you follow up multiple times and almost 2 weeks after placing the order! The website says they dispatch orders within 1 business day and I waited 2 weeks and had to call them myself to chase up an… Read more

order that I was then told was not available after having ordered and paid for it online! Terrible service upon following this up also! Other baby stores are much better so wouldn’t recommend baby kingdom don’t waste your time!

Got what we ordered in a timely way – We ordered an item online, we got exactly what we ordered within a week (we're in Victoria). No issues at all, would use again.

Boxing day sale purchase-quick delivery – Ordered a bugaboo bee 6 pram during the boxing day sale with bonus cup holder. Received order confirmation however the website doesnt have an order history section. Visited the alexandria store on the following monday (Public holiday) however they said online store is seperate to the store however they know that the online store received thousands… Read more

of orders since boxing day so i should receive an email soon. The bugaboo pram online said “in stock. When sold out due in early February 2021“ so i expected my pram to be delivered in february. But the manager of the store reassured me that i should receive something soon about the order. The very next day received an email that my order has been dispatched and received my pram and bonus cup holder the next day (wed). Would be nice if the website had an order history section, but overall very happy so far with baby kingdom!

Terrible – Boori Natty Cot Bed says “in stock online” but not in stock won’t be till November. No order confirmation despite contacting 3 times, they asked me to send them an email?

Confirmed purchase online - never sent and apparently out of stock! – Really Unhappy with the online service. My friend had a gift registry with them, I ordered 2 items - 3 weeks out from the baby shower. Closer to the date I realised they had never sent me the items, I called them to chase this, and a sarcastic unbothered person told me that 1 of the items was out of stock. I asked when will it come in, and she… Read more

didn't know. She looked at her stores and told me no one was carrying it. Why would it be on the gift registry, and how could I go through the motions of purchasing the item if it was out of stock?? I still had another item that was in stock that I purchased, though they didn't even send that to me. They said I could go into a store with credit, I told them I rather shop somewhere else and get what I thought I purchased! I asked for my refund and that also takes 5 days to get back to me. Don't register with them, and don't buy anything online with them! Terrible customer service and they don't even follow up with orders from there mistake for a dated registry! Really unhappy and don't know how business survive with poor help and communication. Rant over!!

Terrible service and damaged items – I ordered a love n care bassinet from them two or so months ago. Item came damaged and took about 3 weeks to arrive. After I notified them it took another two weeks for them to do anything about it and then they expected me to return it for a refund. They offered me two different return ideas. One return the whole product even though I’m heavily… Read more

pregnant and they were the ones who sent it damaged or 2. Accept a replacement part and $50 refund. It’s now been another 2 weeks and I have recieved the replacement part but no refund. I have been emailing them about it and basically they are saying because I have a case with PayPal they can’t send me the refund !! Like why offer it then ??? I’m not taking the case off until I get my refund. I still have a few things to buy but no matter the price will never buy from here again. Terrible service getting totally stuffed around and they are rude about it !!! Do not buy from them !! Avoid avoid !!!

Fast and Easy – I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.