Terrible service and damaged items
I ordered a love n care bassinet from them two or so months ago. Item came damaged and took about 3 weeks to arrive. After I notified them it took another two weeks for them to do anything about it and then they expected me to return it for a refund. They offered me two different return ideas. One return the whole product even though I’m heavily pregnant and they were the ones who sent it damaged or 2. Accept a replacement part and $50 refund. It’s now been another 2 weeks and I have recieved the replacement part but no refund. I have been ema...iling them about it and basically they are saying because I have a case with PayPal they can’t send me the refund !! Like why offer it then ??? I’m not taking the case off until I get my refund. I still have a few things to buy but no matter the price will never buy from here again. Terrible service getting totally stuffed around and they are rude about it !!! Do not buy from them !! Avoid avoid !!!
Fast and Easy
I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.
Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again
They took two weeks to post an item in spite of advertising they ship within two days.
The Baby Kingdom online store were difficult to deal with in that it took them two weeks to send my order with no actual reason for the delay. The item was in stock and their webpage says they ship within two days. I was most upset with their communication as they kept promising they would send it and then just didn’t. Eventually my husband called them after 2 weeks and repeated false promises in email and they sent the item. But it’s ridiculous it took that level of persistence from us to get it sent. It took 3 weeks to receive the pram and it would’ve been longer if we hadn’t continued to enquire. My pram is great but I won’t buy from them again.
- Online store
- Verified customer
If you go by the rules and read there terms and conditions, they will do the right thing by you.. happy with there business online! I would shop here again.
I ordered a Baby Bassinet on Thursday Mid day to be delivered to Paddington Sydney. It was ready to be picked up from the Post Shop the very Next day. I am so very happy with the Excellent Service of prompt dispatch by Baby Kingdom and delivery by Australia post. Thank you very much to you both on a job well done.
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
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