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Baby Village Online store

Baby Village Online store

3.4 from 22 reviews · View Statistics
See the Best Mother & Baby Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Baby Village

Reviews

3.4
22 reviews
  • Product Quality
    3.8 (9)
  • Return Claim MadeYes (3) · No (13)
  • Shipping
    4.1 (9)
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Reviewer Photos & Videos

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Shahid I.
Shahid I.
  • 2 reviews

Very poor service

published

I have order a week before and now its 7th day and still not sure when they will ship and after shipping how many days to arrive. i was thinking of them like a local supplier in Australia but their delivery time is very late. I have to present this item to my sister new baby but i could not .... very disappointing ...

Product Quality
1/5
Shipping
1/5
Baby Village
Baby VillageBaby Village
Jess681
Jess681Greater Melbourne (Inner), VIC
  • 13 reviews
  • 1 like

Good experience

published

I bought a few things online including the Joolz Aer pram because there was an excellent promotion on it during Boxing Day sales but also weather protection for our mountain buggy swift. There was a couple of hiccups in terms of delivery times, stock and one item (one pack of teats was open and one teat was missing) but they were always friendly and ready to rectify swiftly. So I can understand some frustrated feedbacks below but really the experience is actually not bad and I haven’t found better prices so far.

Product Quality
5/5
Shipping
5/5

Different products received without even asking me

published

I ordered LoveToDream sleep suits for my daughter who is autistic and not coping well with surprises. She wanted the exact same pattern she had in the previous size and babyvillage had it on their website. I got completely different patterns and they did not even send an email to let me know the ones I ordered were not available and check if I wanted the different ones. Very inconsiderate.

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Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Baby Village
Baby VillageBaby Village
Kate
KateSydney, NSW
  • 2 reviews
  • 2 likes

Great Customer Service

published

Great customer service from Yvette at Baby Village. The manufacturer were less than helpful with a faulty car seat, Yvette sorted this out in a day, providing the option of refund or credit. Arranging free return of the faulty item. Extremely helpful in a stressful situation. Thank you kindly to Yvette and Baby Village.

Incentivised Review No
Return Claim MadeNo
Baby Village
Baby VillageBaby Village

Hi Kate, thanks so much for sharing your feedback, glad we could assist you on this critical issue. Best wishes, BV

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Taff N
Taff N Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Gift Registry Mess Up!

published
Incentivised Review No
Return Claim MadeNo
Taff N
Taff N
Baby Village
Baby VillageBaby Village

Hi Taffie, thanks for updating your feedback, as noted in our discussions, unfortunately there was a mix-up with your registry delivery and was not intentional. We are very quick to fix our mistakes if you contact us directly. Best wishes, BV

AKH
AKHSydney Surrounds, NSW

Great customer service

published

Had an issue with a product purchased through online store being faulty, and Baby Village were great at investigating product and arranging a refund. Would purchase through them again.

Incentivised Review No
Return Claim MadeYes
Charlotte
CharlotteGreater Melbourne (Inner), VIC

Will not refund only store credit

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Jenni
JenniCanberra
  • 6 reviews
  • 3 likes

Good service

published

I would actually like to give it 4.5 stars.

Unfortunately the item I had ordered couldn’t be supplied in the time frame I needed. Initially it said it would be sent out on 28 October and actually 9 November is the earliest they can get it.

However they were great to deal with, immediately followed up with the supplier, came back to me very promptly and when I said I would need to cancel there was no issue with that and the refund has already been processed.

Really can’t ask for more than that.

Incentivised Review No

Not happy

published

The items ate alys our of stock, I have been following up over 2 months and it's still out of stock. When I sent email inquiry, no body replied. The products are very expensive too

Incentivised Review No
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Bernadette
BernadetteIllawarra, NSW

Excellent service and quick response time

published

I would highly recommend Baby Village team, they went out of their way to ensure my order was processed quickly. They had everything I needed in stock. I will be recommending to all my family and friends and using them again.

Shipping
5/5
Incentivised Review No
Jacqui S.
Jacqui S.South East Queensland, QLD

Great portable pram, excellent service

published

I recently purchased a Joolz hub from Baby Village. They were fantastic with advice and making recommendations for prams. I found the videos explaining the products more useful than my in-store tests at another shop. Baby Village also posted pram quickly to Queensland. The price was actually the same as baby bunting (where no one would help me online). Recently we broke part of the pram and Baby Village organised the replacement easily over email. Can’t recommend enough. Lovely staff.

Product Quality
5/5
Shipping
5/5
Kristie
KristieGreater Melbourne (Outer), VIC

Incredible customer service

published

Marsha was incredibly helpful, knowledgeable and patient! We weren’t sure what pram to get for our bub, and she offered amazing advice based on where we live (gravel trails) and incredible service. We walked away certain that we’d made the right decision; we couldn’t recommend Baby Village more highly!

Product Quality
5/5
Shipping
5/5
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Rogered
RogeredFar North Queensland, QLD
  • 2 reviews
  • 4 likes

Brilliant customer service

published

In a rush I ordered four booster seats for my two growing boys (2 cars), from Baby Village. Once they arrived I had a suspicion I had made the wrong choice. I rang Baby Village, they gave me the time to talk my concerns through and gave me advice and suggestions that we’re so valuable. I concluded I would like to exchange the seats and they went out of their way to help me with the return and stayed in touch all the way through the process, by email and phone. Everything was done in a timely way, leaving only postage times to wait for our new chairs. I spoke to a few employees along the way who knew the updates from notes made on my file so I was always aware of where we were up to. I would return to Baby Village without hesitation.

Product Quality
5/5
Shipping
5/5

Very rude customer service staff

published

I phoned to enquire about my order as it was taking over three weeks to be shipped, unfortunately the staff member that took my call was extremely rude and unhelpful.

Incentivised Review No
Return Claim MadeNo
Jina
JinaGreater Melbourne (Inner), VIC
  • 6 reviews
  • 6 likes

Great customer service

published

Great customer service. My order was delayed (not their fault) and when I contacted them, they responded straight away and made sure the delivery came as fast as possible. They also sent an email to make sure I received it.

Incentivised Review No
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