If you wanna waste your time best choice!
Ordered $220 baby changing bag as a gift 19/1/2020 charged same day.
Just find out my order didn't get anywhere 27/2/2020.
They didn't contact me at all about my order since I made my order more than 1 month ago.
couldn't track my order on their website, order tracking page didn't show anything.
mailed their service@ mail address, of couse it's not right mail address.
told send mail to their info@ mail address.
and got mail attached below.
still haven't hear back about my refund.
and wasting my time writing this review pay me nothing.
if you willing to waste and sacrifice part of your life in unhealthy way....
Go somewhere else
I spent $550 on a cot/mattress online, 2 days before it was due to be delivered, Baby Village called & said they had to back fill an order therefore it was being given to someone else.
They said I could pick another color which was in stock or wait a month. I picked another color, and was told they would call the supplier (even though I had been told it was in stock!).
I never heard back, when I called the sales team said they hadn’t heard from the supplier. So I called again the next day, spoke to the manager who said the original cot...I ordered doesn’t get made anymore, and the supplier is closed for Christmas so I can’t get the cot in another color. This is so different to what the online sales team told me. I was stuffed around by them and received such poor customer service. I recommend not buying here, as they are unreliable. I ended up buying everything from baby bunting which was amazing and reliable service.
- Verified customer
Great services, will buy again
I was looking to buy a Stokke Xplory v6 for a few months which for some mysterious reasons couldnt find it in any stores around Melbourne. After having terrible experiences with some online baby stores, I was hesitated to place the stroller online as $2000 is a huge sum of money, and I dont have time to call/mail back and forth or I report if sth happens especially my due date is in mid Jan 2020. And then I saw a video introducing the stroller from Baby Village on Youtube and started to read reviews online (mostly positive reviews about shoppin...g experiences with BV) and decided to go on with the store. I contacted BV on facebook messenger and the staff was super friendly and answered all my questions instantly, she then told me because it was Christmas and New Year holiday, I might receive the stroller after 13th Jan if I placed the order that day. But I decided to wait a few days later and placed the order on Boxing day to take advantage of the sales. The delivery cost is reasonable and cheaper than other online baby stores considering it was sent from a different state to Victoria. To my surprise, I received all 3 parcels of the stroller on 7th Jan, much earlier than I expected. The stroller and carry cot came in perfect condition. Now I have time to assemble/ clean/wash anything needed preparing for the arrival of our baby. Great shopping experience, will come back and buy again.:D
- Verified customer
Took my money and haven't received my cradle.
I put an online order on the 28/11/19 for 2 swaddles, breast pump and a Baby Bjorn cradle. I was told the Cradle is on back order till the 16th of December. I've received my swaddles and breast pump today (27/12/19) (a month later)
My cradle still hasn't arrived, I was refused a refund as I wanted to buy another cradle as my baby has nowhere to sleep.
Baby Village is ruthless, they don't care about the customer, they just want your money. I called a handful of times to be told, "we'll call you back" but they never did.
I have amended my review from 1 star to 3 stars thanks to the follow up team.
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