Baby Village Online Store

I ordered a cot, mattress and dresser set on 6 December 2025 from their online store with the estimated shipping date at 30 January 2026. There was nothing at this date. They are very difficult to contact via their phone line for online orders and take more than the stated 2 business days to respond to emails. I ended up contacting their… Read more

Alexandria store and at least the shop assistant was helpful saying they were still waiting for part of my order - a toddler conversion for the cot. I said that I needed the cot, mattress and dresser shipped and didn’t mind that the last bit was delayed. However, since this has been “dispatched” there is no delivery timeline and it looks highly suspect as the tracking number is simply 1234. This has been a thoroughly stressful and disappointing experience as our whole nursery is delayed and my due date is fast approaching.

Update: Finally received the furniture but the courier had attempted delivery twice but we had no idea they were coming because we were not given the Direct Freight tracking number so of course no one was home to receive it. I think judging by all the reviews and my experience they have some improving to do. They need better customer service and communication regarding delivery. I certainly won’t be shopping there again! Not worth the delays and need for constant follow up for results.

Everything I’ve purchased from here I’ve had issues - in store they lied about the pram and accessories it came with (we didn’t know until after it was delivered and were then charged for an additional seat we were told in store it came with). A bouncer my mum ordered last year took several months to deliver despite saying in stock. A change mat… Read more

that never came & only got refunded after I followed up several times asking about updated delivery time. This resulted in me needing to urgently buy one elsewhere with a newborn baby. Unbelievably poorly run business. I appreciate the prompt refund, but they really shouldn’t be selling things they can’t deliver within the advertised time

Ordered a pram, due for dispatch 2 weeks ago, have heard nothing. Tried emailing and calling multiple times. Tracking has disappeared off site. Can’t get in contact with them at all, terrified I’ve lost over $1200!

Bought a Stokke Tripp Trapp high chair in a colour that was unavilable everywhere else. Delivery was 48 hours, and I got email and a text updating me when it shipped, and the day it was going to be delivered. Couldn't be happier! Show reply

I don’t usually leave reviews but I was super worried after placing an order online and reading the babyvillage reviews on this website. Overall, I had a very positive experience with babyvillage. I placed an order and just received a confirmation email. After a week of hearing no news about my order, I contacted babyvillage custommer service to… Read more

ask about an ETA for my order. They replied very quickly and my order was despatched shortly after. Great customer service and I received exactly what I had ordered. I would order from babyvillage again.

I was worried after reading other reviews, but my order went smoothly and arrived quickly and all items were correct. I contacted them about a pre order part of my order and they were also very helpful and responsive. Would happily order from them again. My order was a large order including a Pram and bassinet.

Don’t pay for online delivery – I paid $59 for delivery. They couldn’t tell me what time it’ll be delivered so I stayed home all day for the delivery and wasted my day. It was then delivered without anyone contacting me, I was only notified after by email. This was left OUTSIDE MY APARTMENT BLOCK. It’s huge boxes consisting of a recliner lounge chair and a pram. I’m pregnant… Read more

and cannot carry a whole recliner lounger and huge pram box inside upstairs. I ensured I had NOT selected authority to leave because of this and made sure I was home all day to direct the delivery driver to either put it inside or into my garage. I contacted to see if the courier company immediately asking if they can come back and bring it inside as it’s about to rain, and they said that BABY VILLAGE had given them an AUTHORITY to leave it outside, so their job is done. My partner was away for a week and couldn't help me. This is absolutely DISGUSTING customer service especially for new mums. I IMMEDIATELY tried contacting them and it’s been over a week with no reply so they have zero customer service when you need help with an online order. I will never buy a single thing from them again and will tell all my friends not to support this uncaring business either. I would’ve gone to the store when my partner was back and bought these instead of paying a huge delivery fee for nothing.

This place needs to be shut down – This place is a SCAM and should be shut down. Like many people before me, I bought a stroller from this place that was never received. They were unresponsive to any attempts to contact them about it. Overall, I regret not seeing these views before purchasing as I would have avoided.

NEVER SHOP HERE – DON'T SHOP HERE. I ordered a cot and mattress that they didn't have in stock and never arrived. Staff member had no interest in trying to help me. Although I got a full refund and they gifted me a $100 voucher to change my experience with them. I ended up spending above the voucher amount. Package arrived with something I didnt order. So now I'm out of pocket again and safe to say I will never shop here again.

SCAM! Company sells items they don’t have in stock – MAJOR SCAM!!! Very deceitful. This company sells items they DO NOT have in stock. I suggest to call them prior to placing orders to ensure what you want is available. I have just been told that what I ordered online is not In stock even though it did say 2 hour click and collect available. DISGUSTING. Upon speaking to them on the phone this… Read more

morning, My order is on backorder as they’ve just filled out 6 of the 10 the orders from November’s Black Friday sale!!!!!!!!! It’s end of December now and they are unsure if they will get any more stock and my order will not be filled out until the previous Black Friday customer orders have been dispatched. Major SCAM!!!!!!

Non existent Customer Service – I ordered a new cot mattress which was on a back order. I received an email shortly after my purchase confirming the back order, expected date of arrival to BV and was promised an update should this date change. I sent 2 emails requesting an update on the delivery expectations of the mattress. Once the mattress was finally received it was not as I… Read more

ordered. I specially chose this mattress as it was not “rolled.” Had I have wanted the “rolled” version I would have spent $100 less. I have attempted to contact BV to discuss this. My email has gone unanswered. I am now left with a product I did not want/order, yet have been forced to use, as my baby needed somewhere to sleep. Very disappointed, I sadly would not recommend this company based on the (lack of) customer service.

Great company and customer service – Fantastic customer service when I needed to change my online order for a baby seat. So so helpful and understanding, will definitely buy from again

Seriously a joke – After writing a review on here, baby village replied asking if I could please email them with my order number and full name. I did so and weeks have passed and still nothing. This is seriously just laughable at this stage.

Ordered a product almost a month ago and no updates – Bought a baby seat during the box day sale, original ETA was due early Jan however no updates from baby village until I reached out recently. Basically it's now been a week since I've been asking for an update on the order and still have no idea if it's actually coming or if they are just drawing it out. Spent over $500 on a product and they can't even tell me when it'll be coming

Arrived on time! – I ordered a crib and a few other baby things online and was a bit worried about my items arriving on time after reading the reviews here. I needed the crib promptly so my baby would have a place to sleep after she outgrew her bassinet. To my delight all my items arrived within about a week, with prompt tracking updates. I also got the crib for a… Read more ·  1

cheaper price with Baby Village than what was available at other retailers. Really happy with the service and the items I received.

Disappointed – Really disappointed in the whole experience shopping with baby village. I won’t use them again. 6 weeks to receive my order. Constantly being told new delivery dates because it turned out the product wasn’t in stock. Will use Amazon in the future

Do not deliver on what is advertised – I brought a Bonnie and kit bag that had a free gift advertised being the wipes case dispenser. The bag was sent to me without the case, I’ve made numerous enquires via email about it, was promised one would be sent out over six weeks ago and still have not received it. I’ve sent chaser emails with no response. I would not trust this business again.

Terrible service – We ordered our dream cot a month ago and have been waiting for this cot ever since. Customer service has been terrible, we have been constantly having to chase the company for updates and being told that 'it will be here' and given a time frame however the timeframes keep changing and we are not being updated when it does change. We are very close… Read more

to cancelling the order all together because this cot as lovely as it looks is not worth the stress of it not being here before the baby is. The customer service really isn't good enough, and unless you like being kept in the dark constantly I wouldn't bother wasting your time with this store.

Shipped and delivered on time – Ordered Baby Zen Yoyo during the EOFY sale. It was shipped on the exact date as estimated, and also delivered as estimated. No problems whatsoever, and prices beat competitors by far.

Poor after service – Capsule cover fell apart in the washing machine. Baby village was not interested in replacing car seat cover and the capsule cost about $700 - poor quality and poor service

Delayed shipping every time – I wanted to support a family run business and ordered a bassinet from Baby Village in December. Unfortunately this was delayed many weeks and I received the order around six weeks later. I decided to give them the benefit of the doubt as Christmas is a busy time of year, and I re-ordered a pair of adapters for my capsule to connect to my pram on… Read more

01/03 and was advised they would arrive by 08/03 (not shipment date but delivery date). On 09/03 I emailed to ask regarding the order update as I hadn't been notified of shipment and they informed me that a shipment had just arrived and I would be receiving the order the following week. On 15/03 I emailed as I hadn't yet been notified of the shipment and was told that their shipment may possibly arrive in 9 days time and would be shipped at that point. In the end I had to cancel my order, receive a refund and order from elsewhere. Significant waste of a few weeks. Safe to say I've been disappointed by their very long delivery times and misinformation regarding shipment orders and estimated delivery dates. Unfortunately I would not order from Baby Village again unless you don't need your order for another couple of months. Would save wasting time and efforts by shopping elsewhere.

Where is my order? – I placed an order about 3 weeks ago and I’m yet to receive any shipping confirmation. I emailed baby village six days ago with no response. It was over a $300 item for my sister in laws baby shower which now I won’t have in time! Terrible customer service. Baby village, I have emailed you again this morning after calling last week with no luck. Please call me ASAP to arrange a refund and cancel order.

No communication – Placed an order for a large item early Feb with an expected dispatch date of 5 days time. Haven’t hear a thing and order is showing as unfulfilled on my account. Have tried call, straight to voice mail, have emailed and filled in an online enquiry and haven’t heard a thing back. If the order is not going to be fulfilled soon I need to cancel so I… Read more

can buy it from somewhere else in time for baby’s arrival but I can’t even communicate with anyone. Shame because I was planning to order a lot more stuff from BV but given this customer service I cannot trust the goods to arrive at all let alone arrive on time?!

Pathetic Business – BV canceled my order straight after paying and requested my driver’s license to verify my identity. Lol to buy a few baby products. Great way to scam personal information. Won’t ever purchase anything from this business. Tell your friends and family too.

Horrendous delivery times and communication – Order confirmation states estimated delivery date which has well and truely come and gone. Automated phone message states they are too busy to deal with such queries and to please send an email. Automated email states they are too busy to reply to such queries. So I’m leaving a review in an effort to get my goods. How ridiculous- New parents don’t have time for this. Order #56377

Not good enough – I received and email stating my order would be arriving by a certain date. This was a week ago. I have called the freight company it is being delivered through, and they don't have my parcel either and have advised me to contact the sender which I have done only to receive an automated reply stating it could be 4 days until I hear back (That's if… Read more

I do). I understand delays but I do become annoyed when I'm given emails specifying a date and it just doesn't show. I'm a busy Mum, expecting another very soon, and simply don't have time to follow up from multiple companies where my small order is. I usually don't leave reviews but I want to warn others like me, please don't waste your time. Order elsewhere. I wish I did now.

Order received correct & promptly – I was a little apprehensive ordering from Baby Village as there are quite a few bad reviews, but my experience with them has been fantastic! My order was shipped quickly and arrived within a week and was correct. I would not hesitate to order from Baby Village again :)

Terrible business – If you like to wait more than 2 months to receive what you order for your baby, I highly recommend this business. You also required calling them many times while you are busy having baby/nervous having new baby and patient for no reply for your email for many times as well. I almost admire how they manage their business still working condition with this level of services.

We feel fooled and mistreated by Baby Village – We’ve ordered a pram for our soon to be born baby. Our baby is coming this week and the pram hasn’t arrived. We ordered it on Nov 25 and it’s been 10 days and we haven’t been notified about an ETA. We’ve been tirelessly trying to contact their customer service but we have incomplete and delayed replies. It is extremely frustrating to have zero… Read more

certainty about having a pram to move our baby once she’s born. It feels unfair that a family already anxious preparing to welcome their newborn has to be worrying about this. We feel fooled and mistreated by Baby Village. No savings or free extras are worth this experience. PS: your tracking app is pointless

Website is a scam . You can't actually check out . I've emailed them with nil response and also sent a chat which was useless too .