Baby Zone Direct

The best online baby store – I bought all of my baby products from Baby Zone Direct and have been a return customer numerous times. The ordered products always arrive in A1 condition, exactly as they are described. The prices are extremely competitive, with no compromise in quality. Baby Zone Direct has a huge range and prices to suit every budget, products to suit… Read more

every bub (as we all know, they are all different!) and colours/designs to suit every nursery decor!

If the item ordered is not in stock, they notify immediately via email and are more than happy to cancel the item ordered for a full refund, no questions asked.

They keep you up to date with the progress of your order via email, so that you are aware of when your item has been dispatched and when it is likely to arrive. Great communication :)

I have Baby Zone Direct saved in my favorites and will continue my customer relationship with them as bub develops throughout the stages of childhood :) Fantastic customer service, great communication, prices to suit every budget, fantastic range!

An awesome baby gear purchase site – I find Baby Zone Direct one of the best online baby purchasing stores, and in price terms i think its the best online store. The website is easy to navigate and product descriptions are perfect. When i purchased our babies bassinette, the most important aspects to me were - price, Australian standards, quick delivery and trust that it would… Read more

arrive. At first after reading other reviews i was worried about postage timing. But my item arrived within the week. I could clearly read my items reached the safety standards. The price beat all other online and store prices i could find and my item was available when i ordered. The only problem i really see is the lack of communication between the buyer and the seller. I couldnt get an answer from them weather or not my item was in store. I also was not given any tracking number or notification that my order was dispatched. I think i got pretty lucky getting my item within the week as it put my mind at ease. However, buying online - you do get cheaper prices, obviously that means you forfeit some of the customer service you would receive normally (with products double the price). Price Customer service

The registry is horrible – I created a baby registry on Baby Zone Direct so that friends and family from overseas could purchase items we would need and use. Setting up a registry is quite easy, but using the registry is not! I sent a link to my registry to my friends and family so that in theory they could choose an item that they liked a purchase it. Then the registry… Read more

should have simplified purchasing the item by providing my address automatically and update the registry to indicate that the item had already been purchased. More than half the time my friends and family started from the registry, but ended up purchasing the item from my registry but not through my registry, so they had to provide my address and the registry was not updated. I believe my loved ones were transfered away from the registry when they clicked on the item for a description. Needless to say, I received duplicates of some items.

Also Baby Zone Direct does not provide any details of who purchased the item for you. The purchaser must buy a card for you and write a message, otherwise it's anyone's guess who sent the gift. We received about 7 items without names and are still trying to figure out who sent some of them!

As with many of the other reviews, my loved ones also told me they did not get confirmation emails of purchases, but their accounts were debited. Online registry that allows international purchasers Registry is very poorly set up

No problems, great service – Recieved my order quickly, only took a few days form order to delivery. Fastways couriers were great as u can check the progress of the order so i always knew where it was. All in all they were great items at such a good price = 1 happy customer. Thanks again Low prices

No issues at all! – I was also hesitant to purchase online after reading some reviews but we ordered our pram and capsule from them for an amazing price all up. I got an email to verify the purchase as well as an email to track the order. They sent it really quickly too which was fantastic. I have another order with them at the moment and everything seems to be… Read more

going smoothly.

Great business - cannot fault them! Great specials, efficient post of items, quality

Very good – I had read the other reviews and was nervous after ordering from babyzone direct. Although i got an email the day i ordered saying the product wasnt in stock, i got another email from babyzone saying the item had been dispatched 2 days later and my goods arrived as ordered at a good price 5 days after i ordered them. Cannot fault my experience with them Great price, quite quick delivery

Order delivery – The order I placed was out of stocks due to supplier issue. It has been a month after my money taken out from my bank. I rang the customer service to follow up and requested to change an alternative product. The service provided by Michelle is good, she checked the stock availability and assist in making change of the order. I am waiting for the order processing now. Variety of products Extended delay of delivery

Is it in Liqidation? – I placed and order with this Company on 14 November 2012. I was advised my Order would be filled early December. In December I was advised that 1 part of my order was out of stock and that the Order would be filled in Jan 2013. Mid January, after I emailed, I was told my Order would definitely be filled mid February. I advised that I would be… Read more

overseas and confirmed via email a change of delivery address. This email was acknowledged. On returning home on 28 February I learned that delivery had not occurred. I have emailed three times since the 28th February and have not received any response. The intended recipient of the Order telephoned once on 27th Feb which was answered by a recorded message that Babyzone was relocating and to leave a message which he did. His telephone message as not been returned. I've now advised Babyzone that I intend lodging a formal complaint with the CTTT.

SLow to re-act – I placed an order with them in January 2013 and the product was out of stock. They still took my money and said the stock would be in in about 2/3 weeks - weeks down and still waiting. No follow up from them and they dont answer the telephone. Makes me think that I may have done my money - be careful Fail to make contact, dont answer the telephone when you call

They are great! – Really loved the great service I received from Baby Zone Direct. Having emailed them some questions and queries, I was so pleased with the prompt reply I received from Michelle who was head of sales. She gave me great information regarding the availability and postage of my Steelcraft Strider Compact pram. I do recommend emailing them first before… Read more

purchase to ask whether your product is available as it makes it much easier to know whether you will receive it sooner or later. Great price and fast delivery too, ordered on the Friday and was here in rural NSW by the next Thursday. Overall a great website and will be buying from them again! Great price, great customer service and fast delivery. Not much else you could ask for!

Great to deal with! – I placed a large order for numerous items around the 6th July 2013. Within 2 days I was contacted to say that 1 of my items within the order was out of stock. I was then phoned and told that my order would be shipped the next day, minus the 1 out of stock item that would be shipped free of charge once it arrived in stock. A couple of days later a… Read more

courier arrived with my order! And my 1 out of stock item was delivered within about 3 weeks! Prompt communication, reliable, fast shipping, items on sale! Nothing to complain about. Very happy with service provided.

Still fantastic – I used this site for my baby shower registry with number 1 in 2011, and purchased a heap of other stuff as well. They were fantastic then, and now with number 2 on the way I just recieevd my lastest order of baby goodies. Prompt delivery for most items, some have taken longer but they do state this on their site. Customer service has been great,… Read more

we had an Avent Steraliser die after 9 months, they promptly sent a replacement.

Just wish they had baby clothes and a few other brands for more variety! good customer service, reliable

Not very good customer service – I called near Christmas time to find out if the store was opened. The lady that answered said they were opened and had in stock the pram that I wanted and told me their address. We went to the shop the next day only to find out that it is a ware house and don't sell from the ware house door only over the Internet and if I wanted the pram I would… Read more

have to order online and pay for shipping costs. Would have been nice if the lady who answered the call in the first place to let me know this and save me a two hour drive to get to the shop. What a waste of time. They had the pram in stock They wasted my time.

Great online store! – I have now purchased several items from Baby Zone and couldn't be happier. We are in a regional area however still receive every order within days of ordering. On 2 occasions the item wasn't in stock however it was only a matter of a day or 2 before it was in stock and despatched. Their customer service on the phone is also excellent, as are… Read more

their prices. I would highly recommend this site, as it was recommended to me previously. Very prompt delivery, great prices, huge range and friendly and fast customer service.

Excellent prices – I was a little wary about ordering from this shop after reading some of the previous reviews, however I'm assuming that they have really improved their service since the shops was taken over by another company. I ordered the Love n Care Techno High Chair on Tuesday (after calling to confirm that it was in stock) and it arrived in perfect condition… Read more

on Friday. I think the key is to confirm whether your item is in stock before ordering online - they do have a disclaimer on their website advising that stock levels aren't available online.

They use a courier which enables you to track your order's progress. I really like this feature.

I also had some issues in assembling the high chair, so called the customer service team, who promptly provided me with helpful instructions.

I won't hesitate in ordering from them again. Prices!! The most competitive for what I was buying. Customer service was helpful and friendly.

Very good! – I ordered cot sheets and a cot mattress from them, got my goods within a week and all were in great condition. Their customer service was great. Really friendly and helpful staff. They must have really improved because they're nothing like what the other reviews have said. I highly recommend them :) Reliable , great customer service, inexpensive.

Many items out of stock – Ordered various items, wait time for items to be received is 4 weeks! I understand the website states that some items may be out of stock, however for 4 out of 5 of my items to be out of stock is unaccetable. Not sure why they cannot set up a system where the inventory matches what is in stock so buyers can only buy things that are available. Why… Read more

should I have my credit card charged for items which I won't even receive for nearly a month?? There are so many other online baby stores, which only sell items which are in stock and then dispatch them immediately. Easy to navigate website Many out of stock items

Customer Service Lacking in some aspects – I called for the model number of a car seat - as advised by the CREP website. I was told by BabyZone according to CREP it is the #1 rated car seat. I explained it wasn't # 1, it was # 2 but CREP recommend making sure the seat you are buying gels with the model number as models change often. She agreed but said she couldn't get me that info. I was… Read more

shocked and asked again, is there no way of getting me the model number, and she simply said no. No explanation, no apologies, no nothing.

Without realizing, my hubby had already emailed asking the same question - he got a reply with the model number within 1/2 an hour. Go figure. Efficient Email Response - Excellent Useless Phone Salesperson.

Overall an acceptable experience, and it seems to be getting better – I've ordered from these guys three times now and I can say they have improved since the first time I ordered, about a year ago. The first time I ordered from them I got a bit worried after I read some of these reviews, so I tried to call them and the number was disconnected! I sent them an email and they took 2 days to reply. I did not receive… Read more

a shipping notification, and the order status on the website was never updated from "processing"

My most recent order of two carseats seems to be going a lot smoother. I had to contact them for a quote for the insurance company (my car was involved in an accident) and they responded that same day. I followed up with a request for some more information and there were no problems.

The order status is still not updating from "processing" even though I have received my emailed shipping notification yesterday, so fingers crossed they are arriving sometime this week. Quick, easy The order status is never updated from what I can tell.

Terrible – Bad. I ordered a play pen and was desperate for one to keep my youngest safe from my toddler! My friend recommneded them, she'd had no problems. So 3 weeks later i think, hmmm it should have been here by now. I was being generous cos it can take 2 weeks to get mail delivered to WA. They send me an email 2 days later to say its out of stock and… Read more

will be back in stock in about 1-2 weeks. Well thanks for letting me know when i first placed my order, NOT! So then i email back and say i'm disgusted and that i'll think about whether i want to continue with the order. This morning i decide not to and request a credit to my bank account. No reply. So i ring them, only to be on hold for 10 mins and then get cut off before i get through to a consultant. So i try ringing back and...... continually engaged. I've emailed them back now asking for a credit and reply within 24 hours or i'll contact authorities. This is the worst service ever, steer clear.

Will never shop online with them again – I made 2 orders with one day in between each order. My first order was an attachment for a pram and my second order was an entire set of linnen and accesories for the nursery. The following day I received an email (which seems to be the norm reading other posts here) stating they didn't have the items in stock, and that it can take up to one month… Read more

for these to be delivered. 3 weeks later I received an email stating my first order had been dispatched but I am yet to hear anything regarding my second order (it has been over 1 month since my order and since they charged my credit card for the purchase).

Considering the amount of time it takes to receive anything from these guys, I would gladly spend the money I am "saving" and buy the items from a physical store or an online business that knows what's important, that being customer service and satisfaction!

No updates re. orders, no reliable info re. estimated delivery times, zero customer service, terrible website.

Delivery issues and wrong product received – I wish I had visited this site before ordering anything from Babyzone Direct. I have had a horrible experience with them. I purchased 2 items and received a tracking number via email. I checked on this every single day awaiting my delivery. There were no updates on the Fastway (the courier they use) site which made it impossible to track. I… Read more

decided to call Fastway to find out what was going on and they advised me they think that the package had been sent to Perth instead of Adelaide. I was shocked. They couldn't even give me a definite answer. A few days later, I still had no updates so I called Babyzone Direct to advise them that I had not received my package and they advised me that the package had been sent to Perth and was being redirected to Adelaide.

I finally received the items... only to find that one of the items were incorrect. This confused me and I quickly checked on my order to make sure I hadn't made a mistake. I definitely didn't. I had to call Babyzone Direct to advise what had happened and they gave me a reply paid address. On top of that, I have had to pay for a new envelope and registered post to make sure that the item is received by them. I typed a letter and pasted in the pictures to ensure the mistake would not happen again. I am now hoping that will send me the correct item soon.

I am never purchasing from them again... the stress caused is not worth it and I'd rather pay the extra money on a company who will deliver a great service.

Hope this helps anyone else out there who is going to purchase from them. Discounted items Delivery issues and wrong product received

Do not order from this site unless you can wait for your item – After reading the negative feedback for this site regarding out of stock items I decided to ring first to check the stroller I wanted was in stock, got through on second try and told yes item was in stock and to order through online order form and item will be shipped within 3 days. After waiting 6 days without any contact from company sent an… Read more

email yesterday morning asking if item had been shipped. Only now receiving an email response (over 24 hours later) stating item is actually out of stock and they hope to receive a shipment in around 2 weeks time. I was not offered a refund option, an apology or even an accurate date as to when I will receive the stroller. I feel I would not have been notified of item being out of stock if I had not emailed them first. Absolutely terrible customer service, they gave me misinformation about product and I don't trust I will even receive this item. After reading the negative comments I still went ahead with ordering from this company but believe me do not trust this company and think twice before ordering it is not worth it. nothing yet terrible customer service, given false information, not given an accurate date when I will receive item, no apology for false information, no option for a refund

Great service and fast delivery (even to WA) – I don't know what were the negative feedback maybe, got a bit skeptical before buying online through this website, eventually followed my gut feeling and just bought a stroller through them. Sent an email to them and was answered on the day itself, gave me all the information I needed to track the delivery down and seriously I've handled a lot of… Read more

logistics in my area of work, this is one of the cheapest and the fastest I've had (mind you that I'm from WA)

The goods was in perfect condition, just couldn't ask for more! Thanks guys and would recommend this site for all. Good value, helpful, reliable, good service and fast delivery None at all seriously

The service was great excellent communication, product range is massive – The product I brought was on sale, an email was within 24 hours letting me know the colour I wanted was out of stock, a phone call to the sales staff and they gave me another colour choice and the product was sent on the Thursday and arrived Monday. Will definatley shop again.

wonderful service! – I was hesitant after reading such negative reviews but I am having a wonderful experience with BZD. I will be going back for sure! their prices are amazing with great shipping costs too! The only downfall so far has been one of my items out of stock but they have been quick to fix that and answered all my questions promptly! low prices, low… Read more

shipping costs, great customer service, fast response to emails, friendly and helpful. I ordered 2 car seats and a pram with toddler seat, the car seats were out of stock however I was emailed and offered a refund, different color or if I wanted to wait for it. I emailed back to wait for it, the second they were in stock they were dispatched and they even sent my pram sooner rather than waiting for the whole order! Amazing site, amazing staff! highly recommended the only problem I have is that they don't display stock levels but they are quick to resolve this.

Great prices, service & delivery – I had read previous reviews by a few disgruntled customers and was a little hesitant to order online. I am very happy to report that it was hassle free, I did ring first to see the products (Phil & Ted's Dash Stroller and accessories) I was ordering were actually in stock. I ordered online on a Monday and they were delivered to me in Tasmania on… Read more

the following Tuesday. The savings I made (even with $31 delivery charge) was over $290! Highly recommended and I will shop with them again. Fantastic savings on all baby items

Great Service and Products – I phoned or emailed a lot of businesses when searching for the best deal for furnishing my baby's nursery. As I live in Rural NSW I have found it harder to get a good deal. Most businesses want you to go instore to get the best price, and if they do deliver, it costs a fortune! I found Baby Zone Direct to be the best priced site overall in the… Read more

market. All items that I bought were delivered not only on time, but also cheaper than any where else.

The Customer Service girls I spoke to were brilliant! They were friendly, helpful and communication by both phone and email was replies to promptly. I had a few problems putting the cot together (a screw was missing), so I rang them, and the girls put me through to after sales service. They sent me out the missing screw in that days mail, and it arrived 2 days later.

There is only one place that I will go from now on to buy my baby products - Baby Zone Direct and the bonus for me is that they will deliver it to my door. More time for me and my precious little guy. Friendly and Helpful. Good Communication May be helpful to show stock levels - but didn't affect me at all.

Great product and service – After seeing a lot of negative reviews we still ordered from this company and I found their products to be very competitively priced. I got concerned the day after ordering when i realised they don't show out of stock on their website so i emailed them and got a reply within 30mins saying the order was in process of despatching. It arrived within 4 days and was everything we wanted. Pricing of products Not showing stock levels on website

Great service, prompt delivery, good communication – I used BabyZone Direct to buy a Steelcraft Stroller and was very impressed. For some reason the website doesn't have stock levels on their website, so I just gave Jenny a call who confirmed that the stroller was in stock. She was polite, friendly and open. As soon as I ordered online I received a confirmation email, followed by another… Read more

email two days later to say that the product had been dispatched, who it had been dispatched with and the details of the order so that I could track my order online.

I ordered the stroller on Wednesday night, and it was promptly delivered four days later on the following Tuesday.

Very happy!

Terrible – I am having twins and thought ordereding a pram, bassinet and a wall border in January will give me ample time. Not with this store. The stress of dealing with them is even worse than the customer service. Go to baby kingdome or babies galore and ask them to match the price, they will. Do not hand over hard earned cash to these con artists Should… Read more

be shut down. I got lied to every single time i spoke to someone. I ordered my goods in January it is now mid march and not arrived yet i phone at least 4 times a week and they tell me it was posted. The next person tells me its not even ordered yet or in stock.

Terrible – No communication from them except an email telling me that my items are out of stock. They wouldn't tell me when I could expect my items that where out of stock & when they would be shipped. Sent lots of emails & got no response from them at all. They process payment knowing they don't have the products in stock!!! Good if you want your order… Read more

shipped to you 12 months after you order... The whole shopping experience with Baby Zone Direct was very, very bad & stressfull!

Excellent – I've spent a considerable amount of money with baby zone about to have my 6th child and all my children have always got new items for when they arrive like bed, bedding, mattress, baby seat etc and never had any huge issue with my purchases. They advertise that if an item is out of stock it can take 12 wks to come in so ring and make sure. I don't… Read more

know about previous comment about GST as I've never heard or had this added at end. Contact and ask for a quote and they will tell you about price, cost, availability it's that easy. I'd shop on line any day saving heaps from retail outlets in Canberra anyway and having goods delivered to door how good is that? I must say I've never had a rude sales assistant from this company number one reason for having my sales. Easy buying on line and great prices Can be hard to get onto however try again or leave a message they do get back to you!

Great product range and good prices – I've ordered various items from prams, feeding accessories, nursery decor and bedding. Everything has been high quality, received in great condition and at fantastic prices which beat most other online stores. I live in a rural area so an option to select Aust Post to deliver would be faster than a courier but items are still at the courier… Read more

depot within 72 hours of ordering and received within the week. Excellent range, great prices, good communication and love the sales

Great price, fast delivery – I bought the Love n Care Avida Sport pram which came with the rocker stand at a brilliant price. I also bought a car seat. Even with delivery I saved close to $200. I then read the reviews on this website and worried that there would be problems. But I was very pleased when I received and email the next day saying that the item had been… Read more

despatched with a trace number. Items arrived the following week. Not bad at all, considering we had the Easter long weekend and I'm in WA. Brilliant prices, fast delivery...no problems at all. Would highly recommend. None that I can think of.