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The Wombat was definitely worth it but baha at least in south east Queensland uses Border express to deliver and they are a nightmare. Took 4 days to get from a depot just over an hour away to my place and they are next to impossible to get into contact with. While this was not Baha they are using this courier service when as soon as you google… Read more

them you can see the overwhelming negative reviews and experiences people have had dealing with Border express so it is really inexcusable for any company that cares about customer service to even contemplate using.

Product 5/5 Courier -5/5

Curtains and Rods – I bought one set of curtains and a rod for my bedroom..quickly delivered. So happy I ordered another 5 sets for the whole house. Fantastic price! Customer service excellent too!

Fabulous service – Ordered curtain tracks which arrived bent. Wonderful staff (Renae) promptly resolved it. Great product for a fraction of the price that I would pay elsewhere

Sheer binds – We purchased some sheer blinds to sit behind some blockouts we already had. Great quality items, easy to install and arrived quickly. Only small thing is they don’t come with buckles for the cord.

Excellent product – The blinds were excellent and delivery was very quick. BAHA communicated very well and helped a lot. I also ordered a clear PVC blind from BAHA. When it was realized that they are not manufacturing them anymore, the money was returned immediately. This seller is really good and reliable.

Order cancelled, no details about refund – Ordered (and paid for) a wombat a few weeks ago, 8 days later received an email with a postage query. Unfortunately I didn’t see this email and received another one a few days later asking for confirmation of delivery address. Responded a few hours later with delivery address and now, 6 days later have been told the order has been cancelled as… Read more

they’re out of stock, no details about a refund. Pretty disappointed as was a birthday gift for tomorrow.

Is this just a scam? – I purchased a rug online from Baha on 8 May 2023. The estimated delivery date was 11-19 May 2023. From that time I received no communication of any kind - nothing to confirm the delivery time, nothing to explain that there would be a delay. Just radio silence. I sent a polite email on 13 May 2023 to ask for a tracking number and whether there was… Read more

any further information about the likely delivery date. I received no response.

I sent a further email on 18 May 2023, noting the lack of response to my previous email, and again asking for information about when the product would be delivered. I received no response.

I attempted to contact the company, but how exactly can someone do that? Their website suggests "Our local Aussie team is online 5 days a week during business hours (9am-5pm)", but what does that mean? There is no phone number to contact, no chat function on the website, no function at all to contact them. If they are in fact online, they are not apparently available to deliver service.

Instead you are directed to sent all all order specific queries after placing an order to shop@baha.com.au - ie. the email address I have been sending my emails to and receiving no response of any kind.

It is not clear to me whether this is a company that just has absolutely terrible customer service, or whether this is some kind of scam. Either way, my recommendation is to avoid Baha. Save your money. There are lots of online stores today who actually engage with this customers and provide updates and/or some capacity to be contacted. The only thing Baha has done efficiently is take my money at payment and then deliver absolutely nothing.

Didn't send product – I have never done a bad review on anything but I have to here. I have been looking at a memory foam bean bag for around a year or so and finally had the $$ to buy it. I ordered the wombat and I had heard nothing from them. I emailed a week later, told it would be sent on Monday. waited 2 weeks and emailed again only to be told it was not sent at… Read more

all and still in their warehouse. to add insult they sent emails to review it and text messages to say it is now $70 off. I just wanted it to start with.

Poor customer service – I ordered a wombat bean bag on 11/8 and 12/8 I got tracking that it was shipped. After a month I didn’t receive my order and contact them. They tell me PO Box no’s aren’t accepted even though they have my residential address. We are remote so have no mail man just a Post office. They then tell me it’s out of stock. Why send me shipping tracking details when they haven’t sent item. I just gave up in the end!!!!

Biggest Scammers! Buyer Beware – I purchased a Rug and it was too small, it was never stood on at all. I returned in perfect condition, they are saying it was damaged, they are keeping the rug and denying a refund! There is no phone contact and no names in any emails! DO NOT TRUST THIS SELLER!!!!!!!!!

Great product and great customer service! – The wombat beanbag is hands down one of the comfiest things I’ve ever lounged on! The product arrived quickly however with the outdoor cover instead of the indoor, after contacting Baha about this they promptly worked to resolve the problem and sent out the correct one via express shipping! Very impressed with how they handled the issue!

Amazing service, very happy – I discovered BAHA when I was looking for a comfy chair/beanbag for my reading nook. An ad came up on my Facebook, so I took a look on the website and found the Wombat. I couldn't find any reviews online but the pictures and description looked great so I took a chance - I do not regret it! It is the most comfortable thing I have ever sat on. The… Read more

cover is super soft and cosy and the foam filling, although it took a bit of work to fluff it out (it comes vacuum packed), is really squishy and moulds around my body so nicely. It is much cheaper than other memory foam-filled beanbags but is still excellent quality. I couldn't be happier with it! And I am sure it will just keep getting comfier as the foam puffs up and softens over time.

I did have one issue with shipping - my address was printed wrong on the order so the courier refused to deliver it to me (despite calling me to verify my identity). The BAHA customer service team was great though; they kept in contact with me through the whole process and let the courier company know what had happened so my package got delivered within a couple of days. I wouldn't be deterred by this if you are planning on ordering, it was an easy mistake and was quickly resolved. I definitely recommend ordering from them!

Perfect blind for the job – I needed a specific blind for a stairwell to stop sunlight hitting paintings. I didn't want blockout. The Sun Screen blind Baha made is brilliant, complete with extended cord so it can be reached from the ground floor. Service was fast, communication excellent. Can't recommend this company highly enough.  Show reply

Amazing Product – I purchased a blockout indoor roller blind. Website was halpful and easy to work through. Blinds are well priced. My blind arrived quickly, was easy to install and looks great. No complaints here

Best Pricing Around – Was looking for a blind that would reduce the glare but I would still be able to see through. Found exactly what I wanted on baha.com for the best price. I did a little looking around on other companies websites and shops, but Baha was the cheapest blind I could find. Really happy with my blind and the pricing. Show reply

Really good blinds and service – I was shopping around for blinds and wasn’t sure what colour/fabric I wanted so I ordered free samples from BAHA. They arrived in a couple days and made it really easy for me to choose what I wanted. I ended up ordering a couple blinds and am really happy with how they look. Show reply

Good Products, Good Price – I had done a bit of research and found similar blinds that were cheaper from another website, but they weren’t the exact colour I wanted. I messaged BAHA about their price match guarantee and they matched the cheaper price I found. Really happy that I got the blinds I wanted for cheaper than I was expecting. Will use them again in the future Show reply

Perfect, exactly what Blinds I wanted – I wanted a few new blinds for my bedroom and wasn’t sure what product would be best for me so I emailed them and they were really helpful. Blinds were cheap, easy to install and are really good. Would definitely recommend  Show reply

DO NOT USE THEM!!! – Took my money and nothing arrived. There is no response to email or phone calls. The supposed premises is vacant and looks like they are no longer trading. ACCC has been notified

DO NOT USE THIS COMPANY! – First two orders perfect. Third order never arrived and unable to contact company to organise a refund multiple times. They also charged me twice for my 3rd order. I have contacted the ACCC.

Fantastic Service and Product Delivery – The Baha team were fantastic in helping me choose the best option for my situation (balcony blinds), Dave and I happily exchanged about 20 emails and phone calls before I ordered ensuring all my requirements were met and colour choice confirmed. Post order, I received check ins from Baha confirming that my installation had gone to plan (which it… Read more

did) and that I was happy with my blinds. I would not hesitate to recommend Baha, I looked into many other suppliers and products before committing to Baha and Ziptrak and have not once regretted my decision.

Great Products and fantastic to work with – Baha was great to work with for all the blinds a project of mine. The result is great and the communication to get to this result was second to none. Can only highly recommend.

All good! – Easy to order and our blinds arrived on time. The blinds fitted exactly and the quality of the fabric and components seems good too. No complaints from us.

Quality awning and service! – The team at Baha are great. I bought and installed a folding arm awning for my deck that gets hit by the afternoon sun. They helped me through the design process and advised us on installation options. Very happy with the result!

Perfect! – We purchased a large number of blinds for our new house and saves so much money! We were really nervous about fitting them ourselves but David's advice was super helpful and we watched to videos. It was easy. Thanks so much.