Disappointed for the price
Was really disappointed with our tree. Unpacked and found one of the branches had not been fitted and was just hanging also a huge gap in between the top & bottom. For a luxury product it is not worth the money. Returned for a refund
International Transaction Fee Charged
Australian website domain, Australian phone number for support, delivered from Australian stock, paid in Australian dollars (and GST) and slapped with an International Transaction Fee as it was processed in the US. Beware. There is nothing on their website or help guides.
I'm really disappointed
I purchased a tree from the Christmas in July sale recently, it arrived swiftly. I set it up to make sure all worked right, I was expecting a tree with 'easy plug' just snap it together and away you go, that is not what I got! my tree had connections in the tree itself, plugs that had to me put together in order for the lights to work, all up 12 of them. and to top it off after an hour of fluffing there are way too many gaps for me. Several days of persistent ringing and emailing I finally got an them to take the tree back postage paid, now lets see how long my refund takes!
What you see on the website is NOT what you get ! My tree was sparse - not dense with foliage like the website details . Lights are very dim . I was utterly disappointed with the quality given the price they demand. Beware - No refunds after 7 days - so if you buy your tree in their October sale - you’ve got to put your tree up in OCTOBER !
Waste of money
I wish I had read the reviews first.
So over priced and the cheeky condition of theirs is that they only refund within 7 days of purchase.
I purchased mine in November which I'm sure a lot of people do as well and leave it in the box until December..well before I even opened it the 7 days has already lapsed.
I spent $700 plus on a tree and it's terrible..the bottom is too gappy that makes it look cheap.
The worst part is the white snow falls off even when you lightly touch it so to set it up created such a mess..
I wish I had my time again..I would of gone to Myers and still saved money and had a beautiful tree.
- Verified customer
Super Slow Shipping; False statements from customer servicd
Very slow to ship; false emails
They claim to ship the same day, but in my case they claimed my tree was shipped on time, but now on the sixth day FedEx has finally today got the tree. Customer service doesnt back the company website shipping claims, so dont order a tree from Balsam Hill unless you can wait a long time for it. Note: I could drive from my home to their facility in about 3 hours. Yet it will be a week of shipping if it actually shows up when they assert. Customer service did nothing to help and initially responded with a shrugged shoulders approach. Eventually I at least got an email of tepid apology.
Very poor service and expensive and no teee has arrived
I orders a tree 7 days ago and the money has come out of my account and no confirmation, no order number, no tracking number. I have sent my bank statement and address and name and phone number and nothing. No tree and I am out $500. Beware this site could be a scam. If I do not receive my tree in 3 days I will be reporting f the company. Now I have read the other reviews I am aware that I am not the only one very very very disappointed as my children await a Christmas tree....
Poor quality. Over priced. I received ours today. We wanted a small one so that we could place it on a table so the kids (2yr old) would not destroy it. Looks nothing like the photos. Worse than BigW or Kmart and at 5 times the price. DO NOT BUY!!!
I bought a pre lit Silverado Slim Christmas tree.
The tree is very gappy and sparse. I spent hours shaping it before adorning with decorations but nothing could make this tree look good. The branch tips are not strong enough to hold even light weight ornaments. A total joke considering the price. Buyer beware
I have admired these trees for several years and finally took the plunge and ordered one. After two hours of fluffing it looks no better than my old tree which cost 1/10th the price. You can see through the branches and it is no where near as full as the photos on their website. Good points are the tips are fine enough and strong for holding decorations and lights look pretty at night. Would I buy another balsam hill tree? No. Not worth the price tag at all.
Not worth the money..
I bought the 210cm Norway Spruce. I was really disappointed with what I got. Spent hours setting it up, moving it around and fluffing it up to try and reduce the gaps. You could see straight through it. Definitely looks different to what is on the website. I ended up sending it back to Balsam Hill and getting a refund. Not worth $579.
- Verified customer
We purchased a 240cm Monterey Pine, I considered the other Balsam Hill trees that were listed as being more realistic but in the end decided to go for a tree that looks like the real variety in Australia. Delivery was quick (5 days to VIC), it all came in one large box with 2 pairs of gloves, tree storage bags and extra gloves/small parts. In terms of realism it's up there with any quality artificial christmas tree but where it excels is the amount of branches which when fluffed up really fills it out. I spent half an hour fluffing them and alt...hough it looks great I probably need to spend another half an hour to get it perfect. We purchased a tree with candlelights and although it was quite a bit more expensive it really looks great with all the lights evenly spread across the tree. The lights are woven around the branches so you can see the wire but only if your close to the tree. The tree was on sale for $970 which includes delivery and I found a coupon online for another $59 off. Many of the coupons I found online worked so make sure you try a few to see what code gives you the most discount (mine looked like a code for the US website and it said that its for purchases over $1000 but it still worked on the Aus website and $970 tree). In the end it is pricey but as long as it lasts a good 5-10 years then it's worth it.
Can't wait for Christmas
I ordered a 210cm BH Balsam Fir prelit tree on a Friday. The tree arrived the following Wednesday. It is very easy to assemble, though will take some time to fluff and decorate so it resembles the photos on the website. We appreciate the tree bag, gloves and extra bulbs. We have traditionally gone for a real tree, but after the spiders we had last year, I look forward to using our new tree this year!
- Verified customer
Price does not match Quality or Service
I ordered a tree on Sale in January. When i went to use at Christmas time the tree was faulty (lights not working) I am STILL going back and forth with the company to receive a replacement transformer and lights. When contacting 'Customer Service' it feels very offshore. always dealing with a different person and very scripted while not actually helping with the issue. i was told on the 11/12 that my transformer would arrive in five days only to receive an email on 28/12 that it wasn't coming and they cant tell me when it will arrive. I wish i had just gone to a xmas shop, Dj's or Myer I REALLY REGRET THIS PURCHASE.
Very Happy with Purchase
I ordered a pre-lit tree (Monterey Pine - 180cm) online on the Sunday and it arrived on the Wednesday. Absolutely stunning tree. Very realistic, easy to assemble (gloves provided were great) and the lights are fantastic (plenty of them and the cables are well disguised amongst foliage). Couldn't be happier. After ordering the tree I read the mixed reviews of the company and product on this website and was a bit concerned. However, I needn't have worried as I had no issues with the service or product. As mentioned in a couple of reviews, my...tree arrived before the notification that it was on its way was emailed to me (but I was prepared for that). And as mentioned in another review, we can't put a tree topper directly on the top of the tree as the branch is not strong enough. However, we have got around this by tying a slim flower stake to the tree in amongst the pine needles so you can't see it. This was not a big issue as we would have had this problem with a real tree anyway. Other reviews mentioned that the tree does not go all the way to the ground as in the pictures on the website. I'm pleased that it doesn't as my presents look great spilling out from under the tree (good too if space is at a premium). My only regret was that I didn't follow the advice of other reviewers and buy a bigger tree.
- Verified customer
Bad customer service
I ordered a Christmas tree, got the confirmation and they took the money straightway. 5 days after they send an email saying that they do not have any stock, but the return of the money may take up to 30 days. I emailed back and asked if they have another available without any reply. Really bad customer service
Tree is extremely disappointing. I have wanted one for years. Does not live up to expectations at all. Look at it and think I will get my cheap one back out. Hours of grooming and you can still see straight through it. Would not recommend one at all. Also when there was an issue with delivery customer service did not contact me by phone even when I asked them too. Therefore It ended up not arriving before our family party. Apparently they don’t make calls. How is this a customer service of quality. It is not.
- Verified customer
Lights don't last
Lights don't last
Lights don't last. Year after year I was getting so frustrated with my Christmas tree lights going out. I decided to pay extra to get a good quality tree that the lights would stay lit if one burned out After doing hours of research, I settled on Balsam Hill. I purchased a 9' tree for $749.00. (Way beyond what I have ever purchased an artificial tree for.) They have a 3 year light warranty. Well, the lights lasted 2 years. A whole section went out and I spent hours trying to get them to work. (So much for staying lit.) I ca...lled and they sent me a string of lights. For as much as I paid for this tree, they should have replaced it! Restringing lights was not what I had in mind for such an expensive tree. It was so frustrating and NOT an easy task. The next year (3rd year) another section went out. And the following year another section. So, if you want a tree that the lights DON'T stay lit, shop Balsam Hill. Otherwise, you will be restringing lights year after year. And again, for the price, that should not happen!!!! I also purchased a tree after Christmas the year I bought the tree for my daughter. Her tree also did not last "light-wise." 1/15/2018: Received a message from Balsam Hill to contact them. Tried sending an email to the contact information posted and it came back as not a valid email address. So much for their attempt to reach out.
Questions & Answers
I bought a 270cm Balsam Hill Christmas Tree and after 3 years the lights don't work any more. The adapter has blown. Balsam Hill REGRET that they cannot replace the adapter, not even if I pay for it! They have told me to look for a new one in local hardware stores. I have done so, including specialty electrical supply shops, who have really gone out of their way for me but no-one can supply an adapter with the same amps. I can see from the many reviews here that others have had this issue? Can anyone tell me where I can buy a replacement adapter?
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