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Balsam Hill

Balsam Hill

2.5 from 76 reviews

See the Best Home Decor Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
20
4 star
7
3 star
3
2 star
5
1 star
41

Kim Douglas

Kim DouglasSouth East Queensland, QLD

Very poor service and expensive and no teee has arrived

published

I orders a tree 7 days ago and the money has come out of my account and no confirmation, no order number, no tracking number. I have sent my bank statement and address and name and phone number and nothing. No tree and I am out $500. Beware this site could be a scam. If I do not receive my tree in 3 days I will be reporting f the company. Now I have read the other reviews I am aware that I am not the only one very very very disappointed as my children await a Christmas tree....

Product Quality

Steven F.

Steven F.Darwin, NT

Not happy

published

Poor quality. Over priced. I received ours today. We wanted a small one so that we could place it on a table so the kids (2yr old) would not destroy it. Looks nothing like the photos. Worse than BigW or Kmart and at 5 times the price. DO NOT BUY!!!

Product Quality
Return Claim MadeYes

So disappointed

published

I bought a pre lit Silverado Slim Christmas tree.
The tree is very gappy and sparse. I spent hours shaping it before adorning with decorations but nothing could make this tree look good. The branch tips are not strong enough to hold even light weight ornaments. A total joke considering the price. Buyer beware

Product Quality
Shipping
Return Claim MadeNo

Wont purchase from them again

published

They use StarTrack as courier. Even though I was home all day they left a note to say I should drive for over 40 minutes in city traffic to their depot to pick it up. Won't purchase from any company that uses StarTrack again

Shipping
Return Claim MadeNo

Online Shopper

Online ShopperMetropolitan Adelaide, SA

Disappointed

published

I have admired these trees for several years and finally took the plunge and ordered one. After two hours of fluffing it looks no better than my old tree which cost 1/10th the price. You can see through the branches and it is no where near as full as the photos on their website. Good points are the tips are fine enough and strong for holding decorations and lights look pretty at night. Would I buy another balsam hill tree? No. Not worth the price tag at all.


Ney Rose

Ney RoseSydney, NSW

Not worth the money..

published

I bought the 210cm Norway Spruce. I was really disappointed with what I got. Spent hours setting it up, moving it around and fluffing it up to try and reduce the gaps. You could see straight through it. Definitely looks different to what is on the website. I ended up sending it back to Balsam Hill and getting a refund. Not worth $579.

Product Quality
Return Claim MadeNo

Brett

BrettSouthwest, VIC

  • 10 reviews
  • 7 likes
  • Verified customer

GREAT PRODUCT

published
Product Quality
Shipping
Return Claim MadeNo

Andrea B

Andrea BMelbourne

  • 2 reviews

Can't wait for Christmas

published

I ordered a 210cm BH Balsam Fir prelit tree on a Friday. The tree arrived the following Wednesday. It is very easy to assemble, though will take some time to fluff and decorate so it resembles the photos on the website. We appreciate the tree bag, gloves and extra bulbs. We have traditionally gone for a real tree, but after the spiders we had last year, I look forward to using our new tree this year!

Product Quality
Shipping
Return Claim MadeNo
Angela

AngelaGold coast

  • 2 reviews
  • Verified customer

Price does not match Quality or Service

published

I ordered a tree on Sale in January. When i went to use at Christmas time the tree was faulty (lights not working) I am STILL going back and forth with the company to receive a replacement transformer and lights. When contacting 'Customer Service' it feels very offshore. always dealing with a different person and very scripted while not actually helping with the issue. i was told on the 11/12 that my transformer would arrive in five days only to receive an email on 28/12 that it wasn't coming and they cant tell me when it will arrive. I wish i had just gone to a xmas shop, Dj's or Myer I REALLY REGRET THIS PURCHASE.

Kathryn

KathrynBrisbane

  • 2 reviews

Very Happy with Purchase

published

MD Silva

MD SilvaLidcombe

  • Verified customer

Bad customer service

published

I ordered a Christmas tree, got the confirmation and they took the money straightway. 5 days after they send an email saying that they do not have any stock, but the return of the money may take up to 30 days. I emailed back and asked if they have another available without any reply. Really bad customer service


Extremely Disappointing

published

Tree is extremely disappointing. I have wanted one for years. Does not live up to expectations at all. Look at it and think I will get my cheap one back out. Hours of grooming and you can still see straight through it. Would not recommend one at all. Also when there was an issue with delivery customer service did not contact me by phone even when I asked them too. Therefore It ended up not arriving before our family party. Apparently they don’t make calls. How is this a customer service of quality. It is not.


  • Verified customer

Lights don't last

published

Catherine

CatherineNorth Queensland, QLD

  • 2 reviews

Love Balasm Hill

published

Love all the products I’ve bought from Balasm Hill and I will continue to purchase products from there in future. My Christmas tree is beautiful quality and a very full foliage. My 2 garlands are the same quality, and the lights make it so much better! And my Christmas tree skirt really makes my tree look amazing. Thank you Balasm hill for great products. They are fast with there postage too, definitely recommend

Tree topper is a nightmare

published

I've had my tree for 3 years an every year I struggle to put the star at the top of the tree..
Terrible quality ..so disappointing..my star is not heavy ,but too branch is way too soft and flops with any weight..
Such a shame..would certainly never recommend Balsam Hill to anyone !

Fantastic tree, after a few minor ordering hiccups

published

Lissa banks

Lissa banksClyde

  • 3 reviews
  • Verified customer

Customer service disgrace

published

My second review still waiting on the adapter for my pre lit Christmas tree that is sitting here looking very unlit. They send emails saying sorry but still no adapter. Don’t waste your money buying pre lit because when the adapter blows after three hours you can’t get a replacement. Terrible


Penelope

PenelopeMelbourne

  • Verified customer

Problems with Balsam Hill purchases and their attitude to customers

published

Shruti

Shruti

  • 2 reviews
  • 2 likes

If you are after a full tree, this is not the place to find one

published

Tree arrived and looked cheap and not full at all. Spent hours and hours shaping the tree and re shapping it. The lights did no work for a whole section so the company where going to send me a replacement tree, as I was not satisfied with the look of the tree itself I ended up sending it back for a refund. The refund process was an absolute ordeal. Buyer beware tree does not look like it’s worth what it is.
Norway spruce pre lit
Look at real life photos before you purchase!


Janie

Janie

  • 2 reviews

Pre lit garland

published

The pre lit garland is fantastic and very realistic- Norway Spruce. This is the second item I’ve bought from them in the last few months and the tree - Norway Spruce is just as amazing! Everything works. Bring on Christmas


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Questions & Answers

Carmela D.

Carmela D.asked

I bought a 270cm Balsam Hill Christmas Tree and after 3 years the lights don't work any more. The adapter has blown. Balsam Hill REGRET that they cannot replace the adapter, not even if I pay for it! They have told me to look for a new one in local hardware stores. I have done so, including specialty electrical supply shops, who have really gone out of their way for me but no-one can supply an adapter with the same amps. I can see from the many reviews here that others have had this issue? Can anyone tell me where I can buy a replacement adapter?

No answers

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