Waiting and looking forward to my order
I am looking forward and waiting for my order.
I made a purchase on the 18th of March as a gift for my birthday to myself but the purchase has not arrived yet. I would like to order more items but I am waiting for this one first -approx. 4 garments.
Please send them soon, it has been a whole month of waiting. I have sent the customer service an email and am waiting for the reply. Please assist me Please.
Fantastic product ant tremendous service
Bought a rotating globe which is loved by all who see it. Service was excellent. I had never heard of Banggood before and when it same up for the product I wanted I was unsure but I couldn't be happier. Will shop again.
Cheap means cheap - Not good quality unfortunately
Good delivery and price. Clothes look great in the photos but are made from really light and cheap materials. Hoodie pilling after 1 week Not warm. Material so thin! Disappointed.
Very happy customer
Ordered a fishing magnet from there Australian warehouse . Was delivered within 3 working days .product was exactly as described. I Defiantly will buy from them again.I have to admit I was a bit worried after reading reviews online.but I couldn't be happier with the whole experience.
AVOID LIKE THE PLAGUE !
I ordered a new chain which they advertised as suitable for a STIHL 180 chainsaw paying $18.76. It arrived promptly BUT did not fit as advertised. There has been numerous emails trying to get a refund without success. The latest offer was for $9.38 AUD + 600points for further purchases. Why would I want to shop with them again after this very POOR treatment?!. They advertise products claiming to be suitable when they are not and then refuse to refund the money. I will now contact my credit card provider and try to get it refunded via them.
Be warned: Banggood may not deliver
I have 4 orders at Banggood that are 2 months old. I claimed a refund for each. They refused to refund one item. Two where refunded and no answer for the last one. They tell me to check with the post office and that I should be insured. There is is no tracking for those items. I have 2 more items that are almost 2 months old. I think that Banggood is not so good at delivering now. Now, I must escalate to paypal and loose my time. I stopped ordering there.
Misleading / Dishonest Advertising
I came across the advertisement shown in Photo_1 & ordered (what I thought) would be a set of three (3) Machinist squares.
On receipt of the parcel I noticed the wood box was damaged (one of the latches was missing @ Photo_2
I then opened the wood box and it contained only one square < the large one: 250 x 160 mm > @ Photo_3
I then contacted the merchant requesting they resend the complete correct set Asap or refund my money.
Banggood CS replied requesting a photo of the shipping parcel showing SKU Barcode ; which I duly sent. .
I subsequently received the following reply. . . .
Thank you for your order 65344XXX.
The item you received do not missing parts.
For this item #, you just order 1 type # Size;250x160mm, so the package would only include (one) Machinists Square 90° Right Angle Engineer Set Precision Ground Steel Hardened Angle Ruler 250 x 160mm
Hope this would help you.
Please feel free to contact us if you have any other questions.
(Name of CS person)
At best this advert is misleading; at worse downright dishonest. I will never buy from this merchant again.
Thank you for reviews
Thank you everyone for your reviews. I was about to place an order for $200 when I thought I would check. Fortunately I did, although unfortunately base on your poor experiences. It seems like all of the responses from bang good are canned responses copied and pasted in.
Order never arrived, lost $140 US, Update, Check peoples latest ratings, this company is getting worse
I ordered several items from Banggood, all of which were shown as in stock, and after nearly 6 weeks the order hadn't shipped. i contacted customer support several times, all gave different answers. One saying items were not in stock, even though they still showed instock as I spoke to customer service. They decided to split the order and send what was in stock. Eventually they sent those parts of the order. Their orders seem to come from multiple sellers like a hub for ebay, so you get multiple shipments anyway. When I told them I still hadn't received my order 2 months later they quoted a tracking number that was not listed with my order, and said more or less it was bad luck and they have proof it was delivered and I should go ask the neighbours if they received it.
I tried through Paypal to get my money returned and banggood supplied yet another tracking number which was not the same as they sent me, and Paypal denied my claim.
I will never use banggood again, and even paypal has me nervous now. A seller can ship anything to provide a tracking number and you'll lose your money. I used them because they were much cheaper than other places, but you really do get the service you pay for. They flat out lied to Paypal, and to me, and they really couldn't care less about customer service. even paid extra for the useless shipping insurance, what a crock. I gave Paypal the info about the tracking numbers and emails from the company, just so annoyed right now. I have used banggood before, and some parts were rusty, but they did arrive.
Customer service is zero, and if they mail you anything at all, you will be stuffed if it's not what you ordered. never again.
Bought a phone 12 days ago. Banggood stated that phone is in stock and posting will take 2-5 business days. I'm still waiting. Now they say that it is out of stock and I will have to wait a minimum of another week before they get stock. So I will wait 3 weeks for them to post if I'm lucky and will wait another month for the phone to get here. It is not worth the little money you save buying from Banggood. I don't think they carry stock but they rather wait for a certain amount of orders before they will get in stock.
Do not purchase from this company! Full of false promises & their communication is next to zero!
I ordered a size one wall access panel & six weeks passed & I was never updated on the status. I contacted them requesting a refund & they conviced me to continue to wait for restock stating should arrive within two weeks. A further one month past & they stated 100% it will be in stock within three days from that date. I even screen shoted the conversation. So I stupidly waited again. Two more weeks past without any update from them & when I contacted them they finally admitted that they had no information on ordering anymore & was no timeframe of any to be in stock indefinitely. So I wasted almost three months waiting for a product they were never going to get. Very disappointed.
Sells malfunctioning ware and does not refund or communicate
I bought a defect drone from banggood, which had to be shipped from china to Australia. After I realised it is defect (first day), I requested to send it back and to get a refund. They did not reply to my first 4 mails, after the 5th I have been given instructions and the return address. I returned the parcel with Australia post and even paid 90$ for the parcel insurance. Long story short: After 3 months of returning the item Australia post notifies me that the item may not be picked up in china, and I lost a) my money b) my drone and c) the insurance fee.
Don't ever buy at this scam website, never never never......
Do not use this Company
Very easy to purchase online, but communication is bad!! I am not sure if they just have very poor support, or this is tactical process of repeating themselves, not assisting, in the hope you will abandon your issue? I purchased an item order 62579211, that was incorrect, 7 emails later, still no advancement or resolution, I abandoned my request and will never use this company again!!
Profit Driven Company with No Customer Support
I had been a very long time customer but finally needed customer over a product there was no support nor attempt to resolve issue. I bought two shirts from them. After three weeks waiting it was still at a process level so I decided to cancel the order. One of their options was to offer me a refund within 24 hours. I asked for a refund and several emails and four days later no outcome. I then finally lodged a complaint with Paypal. As soon as I lodged this complaint they tried intimidating me by telling me to retract my complaint to Paypal or no refund. I have no been inconvenienced while Paypal waits for seller to respond or resolve outcome. Sellers attitude is to wait for Paypal and not interested in resolving issue on a customer level.
Promised refund for DrillPro Chainsaw bracket but reneged!!
I bought a DrillPro chainsaw bracket and upon receiving it there was a defect. I emailed the seller to report the defect with supported evidence and I negotiated a partial refund of $15. That was over 2 weeks ago and every time I emailed the seller to follow up on the refund, all I get was excuses and the runaround. First they forgot to put the refund through, next the staff was incompetent, plain lazy and couldn't be bothered and need to be reminded. The last email I received from the seller was over a week ago. Since then It was the silent treatment from the seller. They are liars, cheats,untrustworthy and the WORST customer service with INCOMPETENT staff. Obviously management does not give a continental about incompetent staff and bad customer service. I would not recommend this seller to anyone nor would I buy from them again. Steer clear and buy from Ebay, Tomtop, Newfrog, Tinydeals to name a few. With Ebay your purchase will be protected.
Received a used dashcam with missing accessories. DAY 7 of the intial complaint and no response.
Received a used 70 mai dashcam pro with missing accessories. Its now day 7 of me trying to get in touch with them and no response received. This is as close as you guys can get to fraud and cheating someone. Please either give me a new product the one i paid for or give me a refund.
Thanks for nothing.
Stay away from Bangood
Be very aware of Bangood. I have purchased 3 items from them and all was garbage. The 2 keyboards I bought came used and scratched and took a 3 week fight and posting bad reviews before they acknowledged me. They shipped out 2 new ones finally and they was crap. Batteries would not hold a charge. The android box crapped out, the main board is fried and now same thing after 12 days of complaining and trying for warranty I get a run around. I get one person who after a run around sends me a link to go to, problem is it's in Spanish, all of the emails been in English. So I complain about that then I get someone else and do it all over again and get the Spanish link again and so and so on. Stay away from this company
Trish Qld Australia
No support for faulty goods. No refund either. Stay away from Banggood.
I purchased two tap timers both of them would not work. The timer kept blowing off the tap when timer switched off. It was only held on by a clip. I notified Banggood and asked for a full refund within a few days of receiving them in the mail. They offered me $15 AUD refund (i paid $85 AUD).
Im pursuing this matter through my bank. Hopefully i will get a refund through them as Banggood are not coming to the party.
Feel extremely cheated and played!
Banggood is the worst online shopping site ever and I had the worst experience ever! I was trying to purchase an item and it kept showing that my payment failed and my card/account has no issues. I tried a couple more times but the site still showed that my payment failed. So, I stopped but after awhile, I received three emails stating that my orders are being processed, three different orders! I contacted the personnel on Live Chat right away to seek help to cancel my orders. I need just one of the orders, not all three! and I needed to know if I could cancel my redundant orders due to the payment issues. However, the guys I spoke to, Luke and Henry, if these are really their names, couldn't respond to my question and kept asking me to wait for their email on my payment confirmation. It seems like it isn't clear if cancellation is even permitted after the payments are processed =((( I feel so cheated and played. I regret even thinking to purchase items from Banggood. After I read the reviews by other customers, I then realised that this feels totally like a scam! Extremely unhappy and disappointed. I hope I can find an authority to report to soon!
Warning only 180 day warranty, even for expensive electronics
Bought a tablet off the site at a good price, which suddenly developed a hardware fault after 10 months. They ignored my initial complaint, after following up twice I finally got a response- out of warranty tough luck. A 180 day warranty is not reasonable for a tablet!
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