Please Note: Bank First was previously trading under the name 'Victoria Teachers Mutual Bank'.
Excellent customer service
Very happy that the loan does not have extra fees included. Also nice to have a rate reduction for being green!
The process was fairly straightforward all completed by phone and email. My consultant was knowledgeable, available and very patient with my questions.
This is perfect! Can’t live without it
Customer service was great! Very happy with this loan, no extra costs for anything that I wasn’t aware of. Thought I was very well looked after the whole way through
Above and beyond service and level of care
I applied for my first loan and all the consultants I spoke to were very non-partial and extremely helpful. It was made obvious to me that the staff at Bank First really do care about their customers by the way I was treated, in that more than what was required was requested in order to cover my back in case of any kind of legal issues later on down the road. My parents have been with Bank First for as long as I can remember (back when they were Victorian Teachers Credit Union) and now, as an adult, I can see exactly why. I couldn't rate this bank more highly.
After initial issues with entry level customer service, my experience with senior lending specialist Rahul was gold class. He was knowledgeable, thorough, prompt and customer focused. His assistance with my complex situation made my loan application experience so much easier. Product details were thoroughly explained and Rahul assisted with calculating the short and long term implications of various scenarios for my situation to help me make the best choice with a loan product. Excellent customer service and highly recommend.
bankfirst or last?
I was interested in their credit card product with BT, so I requested more information online to speak with CS, since at this time it's almost impossible to speak to CS without long wait, which is understandable. It took a week for someone to finally call me. Since I prefer not to apply online, I requested application form to be emailed to me, and she (CS) said they would do. It's been one week and haven't heard anything from them. I don't think it'd take a week to find and send form by email? Thanks for giving me upfront 'warning' not to trust your bank or maybe they cherrypick and think I'm not worthed customer.
I have been with this bank for many years and over the last three weeks I received nothing but the best service for my loan application. The professionalism, calmness and efficient service I received was outstanding. My questions were answered thoroughly and with a great amount of patience. All correspondence was timely and exceeded my expectations. I would highly recommend this bank to anyone. Extremely happy with everything. Thank you Bank First!
Exceptional service with customer at heart ! :)
Every bank talks about providing service but for me simple things matter the most. For eg. you will always have the BankFirst's phone number displayed when they call you which gives me such a peace of mind knowing who am talking to compared to other banks I've dealt with coming up as 'Private Number' !
The solutions the lending specialists offered me were so great understanding and taking into account my circumstance and factoring in the associated costs. This is consistent with all the staff I've dealt with.
Thank You for the outstanding service team BankFirst ! :)
Bank First Credit Card Issue
Loyal 90 year old customer from Brisbane is now unable to deposit credit card payment at Commonwealth Bank by cheque. Family members have now assisted by making transfers by internet banking from another banks account to the credit card account number on his paper credit card statement. Unbeknownst to them the transferred money with reference to a credit card payment was paid into a Savings account and First Bank paid only the minimum amount from that account. On making an enquiry about this process they indicated with some vagueness that Firs...t Bank needs to be advised by phone or letter that each payment is transferred from Savings account. Surely First Bank can provide an account number of the Credit card for internet banking from another bank. Apparently the number on the statement is the Savings account. He does not understand along with his family. Loyalty is not rewarded by First Bank.
There are better banks out there
I have been with this bank for a number of years (around 20 years) and although they were relatively great in the beginning they have gradually gone downhill.
Recently after moving house and forgetting to update my details online my loan account went into arrears. The bank claim they tried to contact me by mail but I received nothing. Most likely due to not updating my details. The bank then happily took out $20 a month in arrears from December until April until I noticed it and fixed the arrears. No phone call, no text message and no sympathy...
I am shocked they have overall good reviews...
They were pleasant to deal with when opening a loan, they were responsive and overall nice to deal with. However it all changed once we took out the loan. We have been very unhappy with the service over the past few years and have noticed the variable rate is a lot higher than other banks. We know of 3 other couples that are leaving or have left because they are so unhappy. I would be careful of the variable rate and compare it to other banks. Also check the exist fees just in case. When we told them that we can get a better rate else where the...y did not mind if we left. We were on a high fixed rate but the variable proportion was 0.40 higher than where we are now and also had lower ongoing fees. We also found it a bit frustrating that if you ever had a question the team could never answer it on the spot. They would always have to check and come back to you and we would usually be chasing weeks for a response. It was pretty unprofessional.... especially for a bank
Great experience with this bank.. Easy to deal with and low fees and charges. Good experience .Highly recommended.. Though i went to another bank for my another car this time as rate of interest offered was even better but overall a great bank to deal with.. Better than Big 4 banks..
refinancing our home loan was so easy
Bank First are amazing. We wanted to change over our home loan and from the moment we contacted Bank First we received personalise email from Andrew who was so helpful and went out of his way to explain everything to me . We also wanted to change our bank accounts over and with the help of Imogen this was so easy . The customer service we receive has been above and beyond our expectations . They went out of their way to make sure everything went smoothly . I feel so happy to have found a bank that is about people first .
Very helpful team
I have been very happy with my experiences with Bank First. I have recently organised a car loan through them, and found Julie-Ann to be helpful and pleasant and honest. I had a short time frame to organise everything in, and she ensured everything went quickly abs smoothly.
My husband and I have also been dealing with Richard Farr for our home loan and he has likewise been helpful, upfront and great to deal with. Very pleased with Bank First's customer service so far.
Excellent personalized service
Julie-Ann was great to work with getting my loan approved. I appreciated that I could call Julie-Ann directly whenever I had a query. Overall it was excellent personalized customer service.
Fantastic customer service
Applied for a loan knowing nothing about applying for loans and was helped through every step in the process in a friendly and professional manner.
Good rate on the loan and all but overall what stood out was the excellent customer service.
Fantastic personalised service...from a bank!
Service was exemplary. Felt very supported throughout the process. Assessors looked at our individual situation when approving the loan, not just ticking boxes. Contacted regularly by the bank with updates. Extremely fast turn around once approved.
Excellent service always
I applied for a credit card. Julie-Ann Moffat dealt with me. She was courteous, friendly , professional and thorough. She was able to explain the whole process very clearly and helped me with the application. She was also very efficient and must have process the application very quickly as I have just heard from her that my application has been approved. Thanks so much Julie-Ann.
Easy, streamlined process
Brilliant customer service from Julie-Ann. She was receptive to my special requirements and clear about how she could help and timing.
I did not experience any extra costs or any other surprises. Everything was clearly communicated/disclosed.
I was very satisfied with the rate, as compared to other banks.
Very happy with customer service and personal loan
I am extremely satisfied with the rate of my new green car loan that I have received. After doing lots of research I found this one to be the best. As this was my first ever loan I was a bit nervous but found the customer service amazing. I dealt with Stephen Forster, Personal Banker, and he exceeded my expectations. He was very thorough, professional and understanding when things didn't go to plan. He was kind, patient and explained everything to me very well. I spoke to a few other Bank First employees as well and they were as excellent. I would definitely recommend the bank and will be looking into what else they offer. Thank you
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