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I would love to give them a ZERO
Again just an advise to anyone wants to approach this Bank DON'T they don't care about thier customers all they care about is your money regardless I recently sent a question to thier CEO and as I have expected no answer. I know people will ask why I am still with them unfortunately I have two years locked home loan which believe me once I am done I will be out and will never touch anything to do with this organization Westpac being the prim offender they do things behind your back and I can prove every word I am writing.
Severely incompetent, Don't service the loan you are paying for.
We submitted a home loan increase. After 4 website crashes from 5xx backend errors.
They lost it. They didn't tell us they lost it, We found out 1 week later. Their digital team also did not make a call back when left.
Our car had hit a roo with comprehensive insurance 5 month repair delay and we desperately needed the home loan increase to pay for a new vehicle.
That 1 week cost us not having a car for the entire school holidays.
They made no apology or effort to remediate and ignored all requests to escalate.
Worst online banking and fee traps
This bank has the worst facilities of any bank I’ve ever been with, once my card is paid off I’m never dealing with this bank again.
Took me nearly 4 years to get access to my online banking for more than a week at a time making it impossible to keep up with credit and banking.
Hundreds in fees charged with no notification with terrible customer service agents that are so boxed into a 1 fit solution that they struggle to understand the concept of out of the box problems.
If I could give zero I would
BOM don’t understand customer service at all, just got a loan that had a $4k sign on bonus, they then charge $395 as contract admin, fair enough, but then take 60 days to give the $4k and in the meantime charge interest at $4 a fortnight, talk about a terrible first experience and then when I call to say wth I get attitude from customer service. Thanks for not much, the customer service person told me 60 days to transfer $4k, you processed an entire loan in 20 days - what a joke. Pathetic.
Worst customer service ever...
Been with BOM for last 5 years, worst customer service ever from business banking. Took total of more then 12 hours on phone just for signing up for EFTPOS machine and finally got someone to talk to then tells me will take another 20 days for processing...atleast withdrew all my money n went to different bank...
Terrible customer service
Just try to open everyday account. It is terrible long process and customer service. The lady did not helpful and can not understand basic info. Attitude is bad too and never will use it again.
Card re-issue problems
I lost my debit card . Rang them to issue a new card. After 3 weeks still no card… Called again and spoke to another person… They could not find anything about a new card request. Said they will put a new request in and I should get it in 7 days. It is now 1 month and still no card… We are closing all our account and moving to a different bank. Useless …
Brought me to my knees dealing with the call centre. Utter despair
4 phone calls over 2 hours to try and understand a withdrawal on my account. I was cut off twice transferred to the wrong section and dealt with people who could not answer my question. I was told me different answers to the question I was asking. I don't believe any of them
No Custmer service at Carigieburn central branch she is very rude
Three time been in bank to open account
The way she treats me That she have no sense of customer service I think she need more training for customer service point
If you want delays and rude staff choose this bank
Been with bank of Melbourne for only 3 months and have had to speak to them twice about delaying deposits. Staff are unhelpful,unfriendly,and will lie to you to cover up there mistakes.AVOID
Terrible Insurance Provider!!!
Terrible experience overall. Increased insurance premiums by over $10 per month out of nowhere and definitely Budgetdirect and other providers offer a lot more for less.
Wait times to connect to them on the phone will just be never-ending. Waiting for over an hour and still, no one to address my call.
Terrible Property Insurance Claim experience
Claim online, but no confirmation after more than 10 days although the confirmation message shows that I will be in contact within 48 hours. And the call center is super hard to connect.
And when auto renew, the premium may increase more than 10%.
Very disappointed & I'm leaving after 30 years
You cut your service for MasterCard off just before Christmas 2021 without informing me, a $5,000 card I have maintained for well over 15 years +. You told me to apply for a Visa and BOM no longer support MasterCard. I applied for a new visa with a $2000 limit on 15/12 and I hear nothing back from you. Thank you for ruining surprise gifts for my family. I call on 7/01/2022 and the very unhelpful customer service operator declined the card without telling me why or maybe where I have done it wrong, this is very odd as I had a $5000 card. It ...was like he could not be bothered or needed to finish his shift. Is this how you treat your long term customer. I have been banking with the BOM for over 30 years and never defaulted and have assets and income well in excess of my loans. I will not be banking with you much longer...
Avoid!!! Everything is bad about this bank. Like, EVERYTHING.
Unfortunately, this bank was the only one who approved my home loan application about five and a half years ago, and since then I have been ripped off on a regular basis by this organisation.
First off, they used to charge $5 per month for "servicing the loan" as if getting an interest from $400K was not enough for those greedy bas***ds.
Then, they completely failed to re-structure my home loan by saying that the value of my property has not increased in 5 years.
Every time I had to ask them for another home loan, the application was turned dow...
Bank of Melbourne really need to get their IT issues sorted. I've never in my life had a bank that is constantly "down for maintenance" or "system unavailable". So many times when I am unable to access my own money due to their incompetence!
AVOID AVOID AVOID!!
Questions & Answers
Hi. We have an existing Home and Contents insurance policy with Bank of Melbourne (insurer: Allianz) and need to explore our excess options as well as to make minor adjustments to the property details. We have called 13 22 66 spending up to 20 minutes on the phone on two occasions, and both times there was no answer. A week ago we also sent an email to firstname.lastname@example.org and haven't heard back.
I believe we made a reasonable effort to get in touch with the provider/insurer. Can we please ask that Allianz or Bank of Melbourne representative contact us on 0404 002 356 with regards to this? Our policy is expiring on 4 March 2022, so a prompt response will be greatly appreciated. (Sending a copy to Allianz).
Hi i transferd money from my old account (nab) to my new account bank of melbourne on sunday 11th feb 18 and its now monday 12th feb at 10pm and still nothing how long does it take normally to get money in your bank of melb account because this is pathetic
Make sure all your details are in, even you date of birth, who you have loved in your life, who you have met on trains, where you have lived, & who with, whatever you can think of, even if you dye you...r hair...... They are so fanatical, it's mad.....&.. YOU have to tell them, THEY DON'T ASK You!! They are so protective of themselves, they want to know what brand knickers you are wearing, & when you last washed them.............. Is all that safe? Not always, I'm still waiting! 2wks Late already! Grrrrrr!!!!! Take a list of this with the answers, as they DO NOT ASK YOU!!! GRRR! But, end of the day, the Staff are nice... It's their idiotic system, They should have a list of queries too!
I am not sure but I would recommend going to Westpac and opening a Westpac Choice Account and a Westpac eSaver account since you get better interest on those accounts.
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