A bank that does not believe their customers
My BOQ online banking was compromised via my phone being hacked. It was nearly $4000 transaction from my credit card account.
When I informed BOQ after finally getting through to their call centre they said they would look into it
It took them a week to get back to me and when BOQ did their fraud department told me I needed to Get a police report and a letter from my mobile provider In regards to my phone being hacked. I was Also requested to deliver said documents in person to a BOQ branch.
Another week after doing all that I called them up
To see if they had what they needed.
They then tell...Me they are now reviewing my dispute and it will take 4-8 weeks for a resolution. So in summary BOQ dont believe their customers who have been robbed, BOQ make their customers get evidence and then BOQ are willing to make you wait up till 2 months to get your stolen money back NOT A PEOPLE BANK!!!
The only reason I am with them is because this was the bank my parents opened out an account for me with back when I was a child.
Their app is the worst app I have ever used. Constantly not working.
They charge mad amounts for international transfers and account fees.
They have constant issues with direct debits, and will block transfers into my account regularly for no reason. I am switching as a result.
BOQ are soooooooo slow processing anything- it takes forever for payments to go through..
So unless you like living in the dark ages don't use BOQ
Online is useless, you end up needing to physically go in to the bank for everything..
Very outdated & terrible customer service
I initially joined BOQ as they had a good interest rate. It wasn't long after I realised the slightly higher interest rate was not worth the trouble. Here is why:
1. Recently made purchases do not appear on the app, to view you have to actually call BOQ and speak to someone to hear your recent transactions (from the past 24 hours or so).
2. When I called them up to access a copy of my Statement for FY19 the attendant was so rude to me. BOQ does not email anything out, they only mail. I am an accountant and in my 11 years of practice I have nev...
This bank is descending into chaos, just like their share price
I have been a BOQ customer and shareholder, for many years. Over the last 12 to 18 months their online service has gone to terrible, and their business is getting worse, just like their share price. While I like my local branch, their push this button, push that button, wait we are really busy routine, a complete failure and a reflection on not wanting to listen. Well I will sell my shares once they stop eroding in value and I will kick them down the road shortly. Local branch is 10 out of 10, their online phone support is a zero out of 10..Wake up to yourselves, and stop trying to price gauge my credit card with made up fees.
OMG Shocking Customer Service
These guys honestly, wait on hold for 40 minutes and have to hang up. Speak to someone regarding transferring money OS and they say it costs the same as a normal transfer and then get slugged $20. Then get a charge back and they keep the $20. Shocking, will be shifting my bank.
Terrible customer service
Opened a savings account for my wife. Received some details via email but not enought o start transactions. Rang boq with my wife and asked to set up internet banking on the account. The operator would not deal with us because I was there. Blatantly would not help us because I was ytalking as well as my wife. We dont evn have any money in the account yet. Very poor customer service.
Absolutely the WORST bank I have ever dealt with
The customer support team were absolutely shocking; they were rude, insulting and had the audacity to tell me "they are not willing to help me as they do not believe I am the legal account holder." I am totally disgusted with the bank's conduct, am a BRAND NEW customer and am considering closing ALL accounts I hold with the bank.
Burleigh heads branch
Been with them for 28 years all good except for Burleigh heads branch like others say no help,no pr skills,do not know their job,can't process visa paperwork to pay invoice without visa card they say wrong card number however will not fix it??!! Took son for home loan,manager said to me (dad )transfer my war service loan to them??son went with other bank! Withdrawing money from teller ,she asked for my licence ,i said no no reduce amount ,we were fine however grey headed pot belled male butted in saying I was rude to her,she said sorry to me sh...e did nothing wrong nor did I,just fussy about my licence being out there, closed my accounts and went to mermaid Waters. Burleigh branch seems to have bad management or may be it's a training branch??? I am a local and others have the same opinion, weird!the bank I find is good and I do deal with other branches when necessary
Worst service ever
BOQ is possibly the worst bank I have had the misfortune to deal with. They don't know their own products. They can't assist you when you have an issue with making an online purchase. At least they are helping me keep my money in my pocket as I can't use my card for any purchases. If I could give them less than one star I would. Absolutely useless. The banking commission should be looking at their shoddy service.
Sending me junk mail from previous tenant from over a year ago
Bank of Queensland sends me junk mail from a tenant that moved out over a year ago. I have notified BOQ about this but they want me to take time off work to do free work for them returning to sender. Absolutely disgraceful company.
Worst bank ever to deal with!
1) On the very first day to open an new account, was told to make an appointment and come back later (too busy).
2) On the appointment day, was told to come back some other time...... still too busy....
3) Finally the new account is open, and yet never receive the bank card.
4) Two weeks later no card, call to report missing card.
A total pain in the a#$ to get anything done online
A total pain in the a#$ to get anything done online, I made the mistake of choosing these clowns to run my business banking through...big mistake.... changing as soon as I get the chance
I applied for a car loan, after a week nobody contacted me ,finally after I call them twice , the super duper manager called me beck. What a joke :)). Good bye .
Refused to discuss refinancing my home loan without me using a broker.
I have had my current mortgage with BOQ for over 2 years. Today I phoned them to discuss refinancing and was told they can't look at refinancing with me and that I had to go through my broker.
I had used the services of a broker when I was first applying for my home loan for my build and was given a lot of incorrect and misguiding info about interest rates and conditions and due to this, did not want to use their "service" again.
What I couldn't fathom was, as a BOQ home loan customer for over 2yrs, how can they refuse to discuss refinancing ...with me without me approaching a broker. I had connections with an Aussie home loan consultant who told me this is highly unusual and he has not encountered this before. As a result of their unreasonable conditions, m meeting with Aussie to change banks. So I guess their unwillingness to provide customer service to THEIR customer, they lost me all together. So win, win, win for me. I get a better lender with a lower interest rate and much, much better service. Would be very surprised if this pitiful excuse for a bank stay in business for much longer anyway.
The reviewer stated that an incentive was offered for this review
Been with BoQ for 27 years. They have lost me ! Forever !
I started my business with Bank of Queensland in 1992. I have been with them for 27 years. They became silly in 2007 (at the GFC). But we stuck with them. In the last year or so they have totally lost all semblance of reasonable service. I actually had a manager tell me in the store to F#@K off after I asked him why he had not done Bank Cheques as requested. Complained and got no-where. Whitewashed.
Still stuck with them. But they got even worse again. Moved to CBA. Wow. Actually happy people. What an extraordinary difference.
Bank of Queensland should not continue to be in business.
Worst Bank in Australia
I continue to rue the day I ever walked into this Bank. I originally tried to get away from the big 4 by changing to BOQ but that has been the worst decision I’ve ever made.
They open local banks then shut them down and now they are closing TELEPHONE BANKING.....No banks and now now services except internet or driving 40klms to the nearest branch.
What a hopeless mob they are.
No computer.......Bad Luck
I rang BOQ's 1300 number to ask if they would be lowering Home Loan interest rates after the Reserve Bank lowered rates. I was told yes I would receive all or part thereof the interest rate cut, I then asked when I would receive notification of my new Home Loan rates and was told that BOQ no longer mail out notifications and that I would have to check their "Media" releases online. This is a joke! What if you don't have a computer? The BOQ should remember the little people who are the bread and butter of their business. We used to get monthly account statements, not now and notification letters, come on guys.
“Customer Care” is the absolute worst!
My grandmother is with bank of Queensland and they messed her card up and she was unable to access her money. She called up (with her daughter to help her) because she needed to book a trip asap as she’d been given the all clear from the doctor to fly for her sons 50th and the customer care team were horrible to her. They talked down to her, refused to help and blatantly laughed when we tried to speak to someone higher up. They said they refused to help and she will have to go into a bank to verify herself (even though she answered all security...questions they had for her correctly). They even looked up her number connected to the account to call her back (we called off my mothers mobile) and asked her more security questions which she answered yet they still wouldn’t admit it was her. She is an elderly lady who now has to find the time to get into a bank to verify who she is when she has hospital appointments all day. I tried to speak to the team leader because my grandmother got quite visibly upset which is what I told him and they were just very rude, spoke over the top of me, unhelpful and in the end laughed and hung up on me. Customer care team? What customer care?
Forcing customers to install an app
One positive thing about BoQ is that they offer some no-fee everyday and savings accounts with visa debit card. However their IT is a disaster: internet banking is badly made, and they force customers to download an app for some transactions. Can't BoQ just send verification sms, like all normal banks? What are people without smartphones supposed to do? Or people who don't want to hand their personal details over to some AppStore just to be able to download the app?
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Questions & Answers
My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!
Not normal at all.
All my inter-bank transfers went through on the same business day.
My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......
Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.
Is there a boq in Devonport Tasmania
I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?
Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !
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