Worst service ever
BOQ is possibly the worst bank I have had the misfortune to deal with. They don't know their own products. They can't assist you when you have an issue with making an online purchase. At least they are helping me keep my money in my pocket as I can't use my card for any purchases. If I could give them less than one star I would. Absolutely useless. The banking commission should be looking at their shoddy service.
Sending me junk mail from previous tenant from over a year ago
Bank of Queensland sends me junk mail from a tenant that moved out over a year ago. I have notified BOQ about this but they want me to take time off work to do free work for them returning to sender. Absolutely disgraceful company.
Worst bank ever to deal with!
1) On the very first day to open an new account, was told to make an appointment and come back later (too busy).
2) On the appointment day, was told to come back some other time...... still too busy....
3) Finally the new account is open, and yet never receive the bank card.
4) Two weeks later no card, call to report missing card.
A total pain in the a#$ to get anything done online
A total pain in the a#$ to get anything done online, I made the mistake of choosing these clowns to run my business banking through...big mistake.... changing as soon as I get the chance
I applied for a car loan, after a week nobody contacted me ,finally after I call them twice , the super duper manager called me beck. What a joke :)). Good bye .
Refused to discuss refinancing my home loan without me using a broker.
I have had my current mortgage with BOQ for over 2 years. Today I phoned them to discuss refinancing and was told they can't look at refinancing with me and that I had to go through my broker.
I had used the services of a broker when I was first applying for my home loan for my build and was given a lot of incorrect and misguiding info about interest rates and conditions and due to this, did not want to use their "service" again.
What I couldn't fathom was, as a BOQ home loan customer for over 2yrs, how can they refuse to discuss refinancing ...with me without me approaching a broker. I had connections with an Aussie home loan consultant who told me this is highly unusual and he has not encountered this before. As a result of their unreasonable conditions, m meeting with Aussie to change banks. So I guess their unwillingness to provide customer service to THEIR customer, they lost me all together. So win, win, win for me. I get a better lender with a lower interest rate and much, much better service. Would be very surprised if this pitiful excuse for a bank stay in business for much longer anyway.
The reviewer stated that an incentive was offered for this review
Been with BoQ for 27 years. They have lost me ! Forever !
I started my business with Bank of Queensland in 1992. I have been with them for 27 years. They became silly in 2007 (at the GFC). But we stuck with them. In the last year or so they have totally lost all semblance of reasonable service. I actually had a manager tell me in the store to F#@K off after I asked him why he had not done Bank Cheques as requested. Complained and got no-where. Whitewashed.
Still stuck with them. But they got even worse again. Moved to CBA. Wow. Actually happy people. What an extraordinary difference.
Bank of Queensland should not continue to be in business.
Worst Bank in Australia
I continue to rue the day I ever walked into this Bank. I originally tried to get away from the big 4 by changing to BOQ but that has been the worst decision I’ve ever made.
They open local banks then shut them down and now they are closing TELEPHONE BANKING.....No banks and now now services except internet or driving 40klms to the nearest branch.
What a hopeless mob they are.
No computer.......Bad Luck
I rang BOQ's 1300 number to ask if they would be lowering Home Loan interest rates after the Reserve Bank lowered rates. I was told yes I would receive all or part thereof the interest rate cut, I then asked when I would receive notification of my new Home Loan rates and was told that BOQ no longer mail out notifications and that I would have to check their "Media" releases online. This is a joke! What if you don't have a computer? The BOQ should remember the little people who are the bread and butter of their business. We used to get monthly account statements, not now and notification letters, come on guys.
“Customer Care” is the absolute worst!
My grandmother is with bank of Queensland and they messed her card up and she was unable to access her money. She called up (with her daughter to help her) because she needed to book a trip asap as she’d been given the all clear from the doctor to fly for her sons 50th and the customer care team were horrible to her. They talked down to her, refused to help and blatantly laughed when we tried to speak to someone higher up. They said they refused to help and she will have to go into a bank to verify herself (even though she answered all security...questions they had for her correctly). They even looked up her number connected to the account to call her back (we called off my mothers mobile) and asked her more security questions which she answered yet they still wouldn’t admit it was her. She is an elderly lady who now has to find the time to get into a bank to verify who she is when she has hospital appointments all day. I tried to speak to the team leader because my grandmother got quite visibly upset which is what I told him and they were just very rude, spoke over the top of me, unhelpful and in the end laughed and hung up on me. Customer care team? What customer care?
Forcing customers to install an app
One positive thing about BoQ is that they offer some no-fee everyday and savings accounts with visa debit card. However their IT is a disaster: internet banking is badly made, and they force customers to download an app for some transactions. Can't BoQ just send verification sms, like all normal banks? What are people without smartphones supposed to do? Or people who don't want to hand their personal details over to some AppStore just to be able to download the app?
I tried to increase my with drawl amount for BOQ Fast track and Day to Day accounts as limits were low 5k. Had only deposited $2 at this point but wanted to be ready in case I needed to withdraw.
Applied for tier 6 with drawl amount and was told I need to go to local branch for Token. Went there and was told NO you need to down load THE app. Tier 6 approved but still need Token for withdrawl.
Down loaded BOQ app but there is No facility to get the Token.
Rang BOQ 20mins waiting to talk to someone, then spend 5mins giving details for verificati...
Great personal customer service, but, lack of web-based Customer Service software
Recently applied an account online, hoping to benefit from a higher saving interest rate. It is definitely slower than other banks. It took 2 days to finalise an account. Comparing to other banks, bank of Queensland definitely need to improve their website and online systems. Pin number must be changed at a branch, kind of old style!! With less branches, a bank should promote an advanced/reliable online service.
Their customer service at newtown-sydney branch was helpful via phone. They were reliable and professional.
The reviews are dark a...
Like’s to foreclose as quickly as they can and take all of your assets
20 years but loyalty counts for nothing. They will screw you over without regard for your circumstances, like several comments already on here. Get out of their grip before they take all like they did to me. 2 million dollars worth. And fraud involved by them and didn’t mind at all tipping me onto the street. And have been defending their actions ever since. Despite Banking Royal Commission, never made to recompense, so much for that waste of time.
Don’t forget they SELL your mortgage so they are not at risk, watch for words like cross-co...
Yes, BOQ has all the reasons to hate the bank
I have been dealing with BOQ since 2012. I give 3 top reasons why I hate this bank and my decision to move to a different bank.
1. Terrible online internet bank. Very behind in technology with internet banking. This makes the business quite inefficient. Example. Transaction history appears weeks later.
2. In competent staff and customer service.
3. As per my recent conversations with BOQ it is quite apparent that the whole sale funding costs are gone down significantly. However the profits gained were not getting reflected in their variable rates. To me this is illegal and I am officially going to complain and put an enquiry.
My review of BOQ over four years. The worst bank I have ever dealt with.
My review of BOQ over four years.
Our first issue was when we applied for the mortgage they lost all the forms we had filed in and we had to fill them out again.
Next I asked for the first homeowner grant to be paid into our account when we applied for the mortgage and not to be taken of the principal. But the manager said it had already taken of principal and it could not be changed now when we went into the bank for settlement. I check the numbers in his office using my calculator on my mobile and they don’t add up it’s like the grant had d...isappeared and I had an argument with the bank manager stating this, but he won’t even check the maths but keeps saying it had been taken of the principal. This was strike two and I wanted to pull out of the mortgage then and there, but it was too late and we needed the deal to go through as we had to move into the new house asap. So, I sucked it up and against my instincts I signed the mortgage deal. I great example of always trusting you gut. Then a few weeks later the grant arrives in my account having not been taken of the principal no apology. Guess it doesn’t take much to be a bank manager these days when an average joe has better math skills than you.
Aust Post Deposits ?????
I do not get time to go into a Branch during business hours as work in an area without a Branch but like to make deposits to my account often, at the Post Office..The couple of times I have been to the Branch over the years, I have found the Customer Service very good in Mornington, Victoria. With Post Office service cancelled I will have to change to another Bank, very disappointing!
This has caused stress beyond words
20yrs 2 of us on the title..last 7yrs just myself paying the loan... 2yrs am unemployed due to my daughter 14 with a mental illness suicide tendencies.
Your hardship polocy is different with who calls you. You also haressment via text and calls.
130,000 left to pay single mum of 2 daughters who's struggling but still paying 99%. You now want my home and leave my 2girls U15 and myself aged 49 with no home
I'm beside myself
Absolutely useless both in-branch and online.
The app is slow, quits during transfers, not very secure and you can't even use a pin or fingerprint to login you must enter your full login.
There branches high a turn-over of staff making it difficult as a business to have a friendly face to regularly deal with.
My bank card was damaged but still usable so they ordered me a new one with the same number, supposedly checked my address, it never arrived.
Explained this to them and they were unsure why it didn't arrive so they checked my address again and ordered me a new one and it never arrived.
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Questions & Answers
My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!
Not normal at all.
All my inter-bank transfers went through on the same business day.
My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......
Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.
Is there a boq in Devonport Tasmania
I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?
Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !
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