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Bank of Queensland

Bank of Queensland

Online, Branches
1.5 from 315 reviews

Reviews

1.5

315 reviews
5
(21)
4
(11)
3
(5)
2
(29)
1
(249)
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Kylie S.

Kylie S.South East Queensland, QLD

Internet Transfers

published

This Bank is terrible when it comes to transferring your money to your other account to another bank account! It takes over 48 hours and I don't think that is right or correct! It should be instant like every other bank!!!

Transparency
Customer Service
TopicGeneral Transactions
TC80

TC80Gold Coast

  • 16 reviews
  • 17 likes

Worst credit card dispute service

published

Absolutely unacceptable

published
Transparency
Customer Service
TopicGeneral Transactions
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Terrible technology

published

The app logged me out in the middle of transactions etc. Logged me out over and over to the point where I had to go into a branch to reset the password. You can’t see a list of debits and credit transactions set out at all.

Transparency
Customer Service
TopicGeneral Transactions
David H.

David H.Sydney Surrounds, NSW

  • 4 reviews

Keep you in the dark, interest calculation error

published
Transparency
Customer Service
TopicGeneral Transactions
Tim C.

Tim C.Central Highlands and Goldfields, VIC

  • 2 reviews

Good communication is the key to loyalty

published
Transparency
Customer Service
TopicGeneral Transactions
Kane

KaneGreater Melbourne (Outer), VIC

  • 21 reviews
  • 23 likes

Huge rate drop on fasttrack no notice horrible internet banking app and always issues logging in. 2/10

published
Transparency
Customer Service
TopicGeneral Transactions
Isabella U.

Isabella U.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Changed Banks

published

I decided to change to a different bank as BOQ are just money hungry with rude customer service. You wait forever over the phone too, I'm glad I changed. Good riddens Bank of Queensland, all the best...

Rob

RobPerth, WA

  • 4 reviews
  • 2 likes

DISAPPOINTED

published

Tried to change flight dates that I booked using my Platinum Rewards points and was told it is going to cost about $450 for them to do this. What a joke. Almost a week later and still waiting to change my flights.
Absolute appalling customer service.

Transparency
Customer Service
1 comment
Rob
Rob

Its now been a month and they still cant get my booking correct. Think twice before signing up with this unorganised mob

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Jonathan M.

Jonathan M.Hobart, TAS

Outdated technology and unhelpful customer service

published
Transparency
Customer Service
TopicNew Account
AdamB

AdamBSouth East Queensland, QLD

What a breath of fresh air it was. Real people who want to help

published

I walked into BOQ Robina today for the first time. What a breath of fresh air it was. Real people who want to help. I’ve got business accounts with Combank and mortgage accounts with ANZ. Trying to deal with these to companies has been nothing but painful. I’m moving to BOQ due to them being real people who are willing to help.

Transparency
Customer Service
TopicBusiness Banking, Loan Application and New Account
Adibabi

AdibabiWide Bay-Burnett, QLD

  • 18 reviews
  • 9 likes

I'M OUT OF HERE !!

published
Transparency
Customer Service
TopicGeneral Transactions
Scotty

ScottySydney

  • 2 reviews
  • 2 likes

Outdated technology, terrible customer service

published
Transparency
Customer Service
TopicGeneral Transactions
Alee will

Alee willCentral Queensland, QLD

  • 16 reviews
  • 4 likes

Always good to deal with,not enough people in the branches at Mt Pleasant Mackay but otherwise all good!

published

I’ve been with the bank for a year,they are reliable and friendly and always helpful.also very knowledgeable.Bit of a waiting line sometimesCustomer service is great,they need more tellers but still good service.

Transparency
Customer Service
TopicNew Account
Rob P

Rob PSydney, NSW

  • 2 reviews
  • 1 like

Awful savings account. Avoid at all costs. Cancelled within two months

published

Opened the account for two months but had to cancelled after failing to receive bonus interest for two consecutive months as well as the awful experience using their banking app.

Transparency
Customer Service
TopicGeneral Transactions and New Account
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Good home loan options but internet banking platform is from 2010.

published

Moved to BOQ not too long ago when I needed to refinance. No issues with the refinance, rates were good and their lending limits are far better than the big 4. The biggest issues I have with BOQ is their internet banking platform. It’s functions, design and layout looks like it was designed 10 years ago. Also you can’t see your home loan details, for example I can’t see what my current variable rate is or my re-draw availability. Needs a lot of work to catch up with other banks.

Sean M.

Sean M.Sydney, NSW

  • 5 reviews
  • 2 likes

Is this a bank or a thief?

published

The worst bank in Australia. Everyone be alert of this dodgy ‘bank’. Inconsistent incompetent inconsiderable to the max. These owner managers are so unprofessional that only want your money to do the deal. The corporate ones are worse with no customer service at all.

Transparency
Customer Service
TopicBusiness Banking, General Transactions and Loan Application

The female staff at nerang are horrible women.

published
Transparency
Customer Service
TopicGeneral Transactions
Sara

SaraMelbourne

  • 8 reviews
  • 3 likes

Misleading or deceptive

published
Transparency
Customer Service
TopicGeneral Transactions and New Account
Amanda

AmandaSouth East Queensland, QLD

  • 10 reviews
  • 8 likes

Can’t believe how bad this service is

published

Really bad customer service. A transaction for a laptop I have waited for a long time for - could not be processed. There is no issue with funds or card. Can’t get through to them at all

TopicGeneral Transactions and New Account
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Questions & Answers

Slaboday

Slabodayasked

Bank of Queensland

Regarding the "Fast Track Saver" account - where can I find the interest rate my account will be earning, i.e., that I've qualified for the bonus interest rate, for the month?

No answers
Holden W.

Holden W.asked

Bank of Queensland

Why no PayID BOQ?

No answers
Ricky J.

Ricky J.asked

Bank of Queensland

Your reviews are terrible. I think I’ll change banks. Are you not concerned about all these problems. I agree with a lot of these people. I think someone needs to be replaced for not doing their job

1 answer
Andrea
Andrea

Hi. Just after my bad review the same bank of mine made 3 (!!)mistakes in ONE Telegraphic Transfer with our Settlement deposit. We received a few apologies,but we nearly had a heart attack!
We are closing any dealings with BOQ of course.
Yes,I am very concerned with how things are going!. I grow up in Middle Europe.I am a cirizen for 30 years now,! The way Australia is going it's killing me! I love Australia and I am very sad actually devostated that more and more mistakes are made everywhere around us. Apologies are not good enough,DISCIPLINE is what we need and a STABLE EDUCATIONAL SYSTEM.

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