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Bank of Queensland

Bank of Queensland

Online, Branches
1.5 from 272 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
9
3 star
5
2 star
24
1 star
215

Davey J.

Davey J.South East Queensland, QLD

A bank that does not believe their customers

published
Transparency
Customer Service
TopicGeneral Transactions

Georgie

Georgie

  • 2 reviews

Nightmare

published

The only reason I am with them is because this was the bank my parents opened out an account for me with back when I was a child.
Their app is the worst app I have ever used. Constantly not working.
They charge mad amounts for international transfers and account fees.
They have constant issues with direct debits, and will block transfers into my account regularly for no reason. I am switching as a result.

Lisa J

Lisa JSouth East Queensland, QLD

  • 2 reviews

Backwards Bank..

published

BOQ are soooooooo slow processing anything- it takes forever for payments to go through..

So unless you like living in the dark ages don't use BOQ

Online is useless, you end up needing to physically go in to the bank for everything..

Transparency
Customer Service
TopicGeneral Transactions
Fiona

FionaSydney, NSW

Very outdated & terrible customer service

published

Ross Clark

Ross ClarkPerth

  • 27 reviews

This bank is descending into chaos, just like their share price

published

I have been a BOQ customer and shareholder, for many years. Over the last 12 to 18 months their online service has gone to terrible, and their business is getting worse, just like their share price. While I like my local branch, their push this button, push that button, wait we are really busy routine, a complete failure and a reflection on not wanting to listen. Well I will sell my shares once they stop eroding in value and I will kick them down the road shortly. Local branch is 10 out of 10, their online phone support is a zero out of 10..Wake up to yourselves, and stop trying to price gauge my credit card with made up fees.

Transparency
Customer Service
TopicGeneral Transactions

OMG Shocking Customer Service

published

These guys honestly, wait on hold for 40 minutes and have to hang up. Speak to someone regarding transferring money OS and they say it costs the same as a normal transfer and then get slugged $20. Then get a charge back and they keep the $20. Shocking, will be shifting my bank.

Transparency
Customer Service
TopicGeneral Transactions

Mark

MarkGreater Melbourne (Inner), VIC

Terrible customer service

published

Opened a savings account for my wife. Received some details via email but not enought o start transactions. Rang boq with my wife and asked to set up internet banking on the account. The operator would not deal with us because I was there. Blatantly would not help us because I was ytalking as well as my wife. We dont evn have any money in the account yet. Very poor customer service.

Transparency
Customer Service
TopicGeneral Transactions

Shane B.

Shane B.Perth, WA

Absolutely the WORST bank I have ever dealt with

published

The customer support team were absolutely shocking; they were rude, insulting and had the audacity to tell me "they are not willing to help me as they do not believe I am the legal account holder." I am totally disgusted with the bank's conduct, am a BRAND NEW customer and am considering closing ALL accounts I hold with the bank.

Transparency
Customer Service
TopicGeneral Transactions and New Account
Discussed

Discussed

  • 11 reviews

Burleigh heads branch

published
Transparency
Customer Service
TopicGeneral Transactions and Loan Application
anfeld

anfeldNorth Queensland, QLD

Worst service ever

published

BOQ is possibly the worst bank I have had the misfortune to deal with. They don't know their own products. They can't assist you when you have an issue with making an online purchase. At least they are helping me keep my money in my pocket as I can't use my card for any purchases. If I could give them less than one star I would. Absolutely useless. The banking commission should be looking at their shoddy service.


Matt

Matt

  • 6 reviews

Sending me junk mail from previous tenant from over a year ago

published

Bank of Queensland sends me junk mail from a tenant that moved out over a year ago. I have notified BOQ about this but they want me to take time off work to do free work for them returning to sender. Absolutely disgraceful company.

Transparency
Customer Service
TopicGeneral Transactions

Awful Organization

published
Transparency
Customer Service
TopicNew Account

A total pain in the a#$ to get anything done online

published

A total pain in the a#$ to get anything done online, I made the mistake of choosing these clowns to run my business banking through...big mistake.... changing as soon as I get the chance

TopicBusiness Banking

Friederich.

Friederich.South East Queensland, QLD

Completely unprofessional

published

I applied for a car loan, after a week nobody contacted me ,finally after I call them twice , the super duper manager called me beck. What a joke :)). Good bye .

Transparency
Customer Service
TopicBusiness Banking and Loan Application
Kate

KateSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Refused to discuss refinancing my home loan without me using a broker.

published
Transparency
Customer Service
TopicLoan Application

The reviewer stated that an incentive was offered for this review

MikeH

MikeHSouth East Queensland, QLD

  • 2 reviews

Been with BoQ for 27 years. They have lost me ! Forever !

published

I started my business with Bank of Queensland in 1992. I have been with them for 27 years. They became silly in 2007 (at the GFC). But we stuck with them. In the last year or so they have totally lost all semblance of reasonable service. I actually had a manager tell me in the store to F#@K off after I asked him why he had not done Bank Cheques as requested. Complained and got no-where. Whitewashed.
Still stuck with them. But they got even worse again. Moved to CBA. Wow. Actually happy people. What an extraordinary difference.
Bank of Queensland should not continue to be in business.

Transparency
Customer Service
TopicBusiness Banking and General Transactions

The Painter

The PainterSydney, NSW

  • 2 reviews

Worst Bank in Australia

published

I continue to rue the day I ever walked into this Bank. I originally tried to get away from the big 4 by changing to BOQ but that has been the worst decision I’ve ever made.
They open local banks then shut them down and now they are closing TELEPHONE BANKING.....No banks and now now services except internet or driving 40klms to the nearest branch.
What a hopeless mob they are.

Customer Service
TopicGeneral Transactions

Boyso

BoysoWide Bay-Burnett, QLD

  • 11 reviews
  • 15 likes

No computer.......Bad Luck

published

I rang BOQ's 1300 number to ask if they would be lowering Home Loan interest rates after the Reserve Bank lowered rates. I was told yes I would receive all or part thereof the interest rate cut, I then asked when I would receive notification of my new Home Loan rates and was told that BOQ no longer mail out notifications and that I would have to check their "Media" releases online. This is a joke! What if you don't have a computer? The BOQ should remember the little people who are the bread and butter of their business. We used to get monthly account statements, not now and notification letters, come on guys.

Transparency
Customer Service
TopicGeneral Transactions

Nikki

NikkiWestern Australia

“Customer Care” is the absolute worst!

published
Customer Service
TopicGeneral Transactions

SusanOz

SusanOzBrisbane

  • 29 reviews
  • 54 likes

Forcing customers to install an app

published

One positive thing about BoQ is that they offer some no-fee everyday and savings accounts with visa debit card. However their IT is a disaster: internet banking is badly made, and they force customers to download an app for some transactions. Can't BoQ just send verification sms, like all normal banks? What are people without smartphones supposed to do? Or people who don't want to hand their personal details over to some AppStore just to be able to download the app?

Transparency
Customer Service
TopicGeneral Transactions

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Questions & Answers

Crystal

Crystalasked

My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!

2 answers
Jerald
Jerald

Not normal at all.
All my inter-bank transfers went through on the same business day.

My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......

anfeld
anfeld

Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.


Spyro Sophiadakis

Spyro Sophiadakisasked

Is there a boq in Devonport Tasmania

2 answers
Spyro Sophiadakis
Spyro Sophiadakis

Where in devonport can I have the address

fred f
fred f

Why ask the public? The answer is in their website


Tina N.

Tina N.asked

I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?

2 answers
MikeH
MikeH

Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !

john smith
john smith

have you thought about asking the bank


Get an answer from our members and Bank of Queensland representatives

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