Online platform crap!
Got cracked twice... both times had to go to branch to clear things up.
Then tried to login again last 2 days, again rejected password.... called no answer for > 30 min. Bad!!
Online banking overseas do not work
If you're overseas don't expect the card to be working, for every transaction you need to call the custumer service center which is not a free number (off course), third world country service in the 21st century, would not recommend.
Stupid for going there!!
Went to this branch to pay my visa credit card all paper work filled out, gave my debit card to [name removed] who only took out 114$ instead of 1114$ too busy talking to other person during my transition and further did not check her paperwork, dealing with money and so sloppy seems normal for this branch. Have been stuffed around there before, i go home and notice mistake and ring, she says you have to come back!! Sure got nothing to do but run to bank, you do your job better. 10/2/20 Same day my debit card in force till 6/20 with plenty of ...cash in, not working, no reason!! This branch has problems, bank is OK, should have gone to q centre no mistakes there. m king. is this a training branch never see the same person twice or is it staff turn over??
Loan application refused
Have been with BOQ since 2009. Have had one completed motor vehicle personal loan with them. This loan was paid back in full without any missed payments, defaults or delayed payments. I applied for another motor vehicle loan and got messed around because they wanted a stat dec from a person that I had been regularly buying vintage motorcycle parts from to say that I wasnt paying anything off. They were only able to make such a demand because they were my personal bank of choice and obviously they can see all of my transactions. They would not have this luxury if I was banking with another bank.
Eventually I told them I was going elsewhere.
Do not return calls when promise and cut off then accuse me of hanging up
I do not find this bank reliable. Got behind in payment of credit card due to ongoing personal financial issues with partner and accepted their offer to speak to team handling financial hardship to go on a plan. Promised me someone from the team would call back at a set time. Unfortunately, they never did so I waited before calling back. Appears no notes taken about all of the last conversation. So restarted all over again and again and again. Never really got anywhere for months and often had to wait at times up to an hour, going from one pers...on to the next. Often got cut off and they never bothered to call back. Asked them to call me and leave msg with return contact details, as it was no use calling me and not leaving msg. Eventually, listed account as a default and I was told that was also because I hung up. Put in a complaint to the bank and low and behold got the answer I thought I would get, no resolution and account still listed as default. Do not even think off banking with BOQ. Very poor customer service and even worse if you require a hardship financial assistance plan.
only bank in the world not to have a credit card balance amount and due date on the app. actually they don't even have a app it's only the desktop version on a mobile phone. apart from that they more expensive than the big 4 banks on a long term.
avoid at any cost even if it is the last bank in the whole world.
Poor service from BOQ and now locked out of my account
I've consistently received extremely poor service levels, bad advice and now BOQ for no reason have been shut out of my online banking, waiting 30 mins at a time to speak to their call service to get the issue resolved. Been with this bank for 4 years and it has been bad news pretty much all of the way. Wouldn't recommend BOQ to anyone
Very poor app and website, product performance no longer competitive
Was initially attracted by their competitive interest rate on the high interest savings account. But within months the rates have fallen and are now middle of the pack.
The website and mobile app are very bad. The app is basically a mobile website, it lacks all the functionality most other banking apps offer. The website itself does not provide anywhere near enough information about account status, interest rates, etc. There is no way to control your cards either such as pin resets.
They recently changed their conditions on their savings account, requiring multiple withdrawals from your savings account to meet bonus interest criteria. This is the last straw for me, I will be leaving this bank soon.
Worst mobile banking app award
Its 2019 and my mobile banking app is 13 characters long. No quick login, no shorter pins available, the mobile app is still website. User experience is non existent. Made the switch to cba and realised how ridiculous this bank is
A bank that does not believe their customers
My BOQ online banking was compromised via my phone being hacked. It was nearly $4000 transaction from my credit card account.
When I informed BOQ after finally getting through to their call centre they said they would look into it
It took them a week to get back to me and when BOQ did their fraud department told me I needed to Get a police report and a letter from my mobile provider In regards to my phone being hacked. I was Also requested to deliver said documents in person to a BOQ branch.
Another week after doing all that I called them up
To see if they had what they needed.
They then tell...Me they are now reviewing my dispute and it will take 4-8 weeks for a resolution. So in summary BOQ dont believe their customers who have been robbed, BOQ make their customers get evidence and then BOQ are willing to make you wait up till 2 months to get your stolen money back NOT A PEOPLE BANK!!!
The only reason I am with them is because this was the bank my parents opened out an account for me with back when I was a child.
Their app is the worst app I have ever used. Constantly not working.
They charge mad amounts for international transfers and account fees.
They have constant issues with direct debits, and will block transfers into my account regularly for no reason. I am switching as a result.
BOQ are soooooooo slow processing anything- it takes forever for payments to go through..
So unless you like living in the dark ages don't use BOQ
Online is useless, you end up needing to physically go in to the bank for everything..
Very outdated & terrible customer service
I initially joined BOQ as they had a good interest rate. It wasn't long after I realised the slightly higher interest rate was not worth the trouble. Here is why:
1. Recently made purchases do not appear on the app, to view you have to actually call BOQ and speak to someone to hear your recent transactions (from the past 24 hours or so).
2. When I called them up to access a copy of my Statement for FY19 the attendant was so rude to me. BOQ does not email anything out, they only mail. I am an accountant and in my 11 years of practice I have nev...
This bank is descending into chaos, just like their share price
I have been a BOQ customer and shareholder, for many years. Over the last 12 to 18 months their online service has gone to terrible, and their business is getting worse, just like their share price. While I like my local branch, their push this button, push that button, wait we are really busy routine, a complete failure and a reflection on not wanting to listen. Well I will sell my shares once they stop eroding in value and I will kick them down the road shortly. Local branch is 10 out of 10, their online phone support is a zero out of 10..Wak...e up to yourselves, and stop trying to price gauge my credit card with made up fees. December 19th 2019 Update: BOQ have just gone from sad, to bad. and now its goodbye!! I have been a happy customer of BOQ for many years. I am a shareholder and have my SMSF in BOQ and switched to their credit card 18 months ago. In the last 6 months their rubbish false credit card charges just dont stop. Small amounts but unwarranted. The brach normally refund these but today, well today I was advised I didnt understand their statement periods. Rubbish Im an expert on you and you make it up on the run. So its goodbye I will sell my shares, rose my SMSF hand you back your credit card, when it suits me , but soon. And this is where i get you back, online...GOODBYE you have gone from good to sad to now bad...
OMG Shocking Customer Service
These guys honestly, wait on hold for 40 minutes and have to hang up. Speak to someone regarding transferring money OS and they say it costs the same as a normal transfer and then get slugged $20. Then get a charge back and they keep the $20. Shocking, will be shifting my bank.
Terrible customer service
Opened a savings account for my wife. Received some details via email but not enought o start transactions. Rang boq with my wife and asked to set up internet banking on the account. The operator would not deal with us because I was there. Blatantly would not help us because I was ytalking as well as my wife. We dont evn have any money in the account yet. Very poor customer service.
Absolutely the WORST bank I have ever dealt with
The customer support team were absolutely shocking; they were rude, insulting and had the audacity to tell me "they are not willing to help me as they do not believe I am the legal account holder." I am totally disgusted with the bank's conduct, am a BRAND NEW customer and am considering closing ALL accounts I hold with the bank.
Worst service ever
BOQ is possibly the worst bank I have had the misfortune to deal with. They don't know their own products. They can't assist you when you have an issue with making an online purchase. At least they are helping me keep my money in my pocket as I can't use my card for any purchases. If I could give them less than one star I would. Absolutely useless. The banking commission should be looking at their shoddy service.
Worst bank ever to deal with!
1) On the very first day to open an new account, was told to make an appointment and come back later (too busy).
2) On the appointment day, was told to come back some other time...... still too busy....
3) Finally the new account is open, and yet never receive the bank card.
4) Two weeks later no card, call to report missing card.
A total pain in the a#$ to get anything done online
A total pain in the a#$ to get anything done online, I made the mistake of choosing these clowns to run my business banking through...big mistake.... changing as soon as I get the chance
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Questions & Answers
My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!
Not normal at all.
All my inter-bank transfers went through on the same business day.
My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......
Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.
Is there a boq in Devonport Tasmania
I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?
Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !
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