Bank of Queensland

PayID paying limit is $1000. This is unchangeable as far as I can tell. This ridiculously low limit is not present at any of the other banks I'm with.

My online card payments get declined sometimes for no apparent reason. At the very least, their error message is completely useless and doesn't tell you why.

App's downtime appears to be measurably higher than other banks.

I’ve been with boq aprx 20 years and have found
Bank and staff to be amazing at Forest Lake
Chrissy was especially helpful when we opened a new account yesterday

I was on hold for 35 minutes!
Believe the low reviews, this bank has nothing against it competitors from its products to its customer service.Just bank elsewhere and save yourself the hassle.

Shockingly bad. I have been waiting 36 minutes for someone to answer my call and keep getting the recorded message "We will be with you shortly." "We are working hard to answer your call." No, you aren't.

I was so excited to see that BOQ has finally come out with a user friendly app much like other banks did years ago. Come to find out this 'new app' is only available to new or existing customers who open a new account. So, those who already have an account and don't want to open a new one get left in the dust. And we all know how bad the old app is. You just have to read the reviews. I have been with BOQ for 13 years and was hanging on for an upgrade. Unfortunately this has put the nail in the coffin for me.

We are In a day and age where by we can make bank transfers In a instant , oh not but not BOQ , not even between BOQ accounts can this be achieved - they are still delivering with Cobb and co horse cart , even with inter bank transfers.

My partner went to withdraw his disability pension from the BOQ atm. After putting in amount he wanted, it came back as transaction declined. I phoned his bank to check his balance and discovered the $400 had been deducted from his account. However the BOQ atm didn't give the money.
I rang the number on the BOQ atm and was told it could take 21 days to resolve and to call our bank who had to lodge a dispute, which we did.
I called the BOQ atm number to enquire when the machine would be counted and was told the following week sometime!
So I lef...

I have banked with BOQ for 22 years and in that time financed everything I have through them. I just went to refinance through them again and was told I didn't meet the banks requirements. Apparently it would put me in financial stress. Refinanced through another lender, actually borrowed more and am $1400 per month better off.
So much for looking after loyal customers and their app is pathetic.

Don't go near this Bank. Dysfunctional, disorganized and utterly hopeless. And when they make a mistake, it becomes your problem to sort out. Have just been through 3 months of their disgraceful, highly unprofessional conduct. The problem was eventually solved, their mistake was divulged. No apology, no contact whatsoever. DONT even think of dealing with this lot unless you enjoy months of emailing, repetative explanations and being treated like an idiot at their expense.

Bank of Queensland closed the Armadale branch now to do simple banking matters I need to go 21 Km to Canninton I had a new Visa debit card arrive I tried over the phone to reset the pin I tried about 20 times over many days you ring them you are put on a waiting list roughly 20 minutes later you speak to some one I am not well person almost blind and renal failure my advice have nothing to do them really bad service I am a pensioner not able to buy my food or medicine until my new PIN arrives in 7 days

My son was told he had won $1000 and all he had to do was verify his debit card or credit card - this was a legit competition. Because I am very unwell and waiting to find out the results of my tests to see if I have to start chemotherapy, my son was going to use his winnings to assist us with our move into a cheaper home.

He attempted numerous times to verify his card, he used my BOQ card as well as my daughter’s card and we were told they were in a ‘Grace period’. On 28/3/22 I rang BOQ and was told there are technical issues with the cards a...

I've had the misfortune of having to deal with BoQ over the past few months in relation to executing the estate of my late father-in-law. In that time I've experienced the following:

- Waiting an excessive amount of time for them to supply a simple Inventory of Property for our probate application, holding up that whole process for weeks and then it only magically appeared the day after I angrily rang them to find out what was going on.
- 2 phone calls with long wait times, only to be spoken to rudely by unhelpful staff. One lectured me about ...

Been with bank for 10 years, seems a bit behind the times, still takes 3 days for transactions to appear on app, e.g if you Tap and go, your balance and available to spend are different, but unlike other banks, even smaller ones than boq, they don't have a pending, bit of a dinosaur age bank

With B of Q Since about 1988.
Yes normally very reliable.
Customer service today at Indooroopilly exceptional thanks to Thomas Crowley who sorted a debit card query very efficiently, polite too.

I opened up a business bank account. Wait times to get the paperwork and put everything together was shocking. Terminal used by the employees are slow and prone to failure. No OSKO! That was the deal-breaker. I just opened up the internet banking UI and it dawned on me that you can't polish that turd to save it.