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Bank of Queensland

Bank of Queensland

Online, Branches (See All)
1.5 from 414 reviews · View Statistics
See the Best Banks in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Bank of Queensland

Reviews

  • Transparency
    1.6 (120)
  • Customer Service
    1.7 (145)
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RRR_10
RRR_10Metropolitan Adelaide, SA
  • 3 reviews

Terrible Experience

published

PayID paying limit is $1000. This is unchangeable as far as I can tell. This ridiculously low limit is not present at any of the other banks I'm with.

My online card payments get declined sometimes for no apparent reason. At the very least, their error message is completely useless and doesn't tell you why.

App's downtime appears to be measurably higher than other banks.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Rosa
RosaSouth East Queensland, QLD

Great service

published

I’ve been with boq aprx 20 years and have found
Bank and staff to be amazing at Forest Lake
Chrissy was especially helpful when we opened a new account yesterday

Customer Service
5/5
Incentivised Review No
TopicNew Account
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Karita
KaritaSouth East Queensland, QLD

Believe the reviews. This bank deserves no stars

published

I was on hold for 35 minutes!
Believe the low reviews, this bank has nothing against it competitors from its products to its customer service.Just bank elsewhere and save yourself the hassle.

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Transparency
1/5
Customer Service
1/5
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Giving up trying to call them

published

Shockingly bad. I have been waiting 36 minutes for someone to answer my call and keep getting the recorded message "We will be with you shortly." "We are working hard to answer your call." No, you aren't.

Transparency
2/5
Customer Service
1/5
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Kat
KatSouth East Queensland, QLD

Absolute joke! BOQ don't value customer loyalty.

published

I was so excited to see that BOQ has finally come out with a user friendly app much like other banks did years ago. Come to find out this 'new app' is only available to new or existing customers who open a new account. So, those who already have an account and don't want to open a new one get left in the dust. And we all know how bad the old app is. You just have to read the reviews. I have been with BOQ for 13 years and was hanging on for an upgrade. Unfortunately this has put the nail in the coffin for me.

Transparency
1/5
Customer Service
2/5
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Without a doubt the slowest bank in history in this day and age

published

We are In a day and age where by we can make bank transfers In a instant , oh not but not BOQ , not even between BOQ accounts can this be achieved - they are still delivering with Cobb and co horse cart , even with inter bank transfers.

Customer Service
1/5
Incentivised Review No
TopicNew Account
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georgie
georgie
  • 8 reviews
  • 6 likes

Warning! Don't use Bank of Queensland ATMs

published
Incentivised Review No
TopicATM Experience
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Ben A
Ben AAU
  • 2 reviews
  • 2 likes

Disgraceful and the most unloyal company I have dealt with.

published

I have banked with BOQ for 22 years and in that time financed everything I have through them. I just went to refinance through them again and was told I didn't meet the banks requirements. Apparently it would put me in financial stress. Refinanced through another lender, actually borrowed more and am $1400 per month better off.
So much for looking after loyal customers and their app is pathetic.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Catherine
CatherineSouth East Queensland, QLD
  • 5 reviews
  • 6 likes

Run!!

published

Don't go near this Bank. Dysfunctional, disorganized and utterly hopeless. And when they make a mistake, it becomes your problem to sort out. Have just been through 3 months of their disgraceful, highly unprofessional conduct. The problem was eventually solved, their mistake was divulged. No apology, no contact whatsoever. DONT even think of dealing with this lot unless you enjoy months of emailing, repetative explanations and being treated like an idiot at their expense.

Transparency
1/5
Customer Service
1/5
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Banks

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Bookworm62
Bookworm62Perth, WA
  • 29 reviews
  • 25 likes

Do not go near BOQ

published

Bank of Queensland closed the Armadale branch now to do simple banking matters I need to go 21 Km to Canninton I had a new Visa debit card arrive I tried over the phone to reset the pin I tried about 20 times over many days you ring them you are put on a waiting list roughly 20 minutes later you speak to some one I am not well person almost blind and renal failure my advice have nothing to do them really bad service I am a pensioner not able to buy my food or medicine until my new PIN arrives in 7 days

Transparency
2/5
Customer Service
2/5
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Tania
TaniaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Shocking

published
Transparency
1/5
Customer Service
1/5
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Incompetent and Rude Dinosaurs

published
Transparency
1/5
Customer Service
1/5
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So slow

published

Been with bank for 10 years, seems a bit behind the times, still takes 3 days for transactions to appear on app, e.g if you Tap and go, your balance and available to spend are different, but unlike other banks, even smaller ones than boq, they don't have a pending, bit of a dinosaur age bank

Transparency
1/5
Customer Service
3/5
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Customer service compliment

published

With B of Q Since about 1988.
Yes normally very reliable.
Customer service today at Indooroopilly exceptional thanks to Thomas Crowley who sorted a debit card query very efficiently, polite too.

Customer Service
4/5
Incentivised Review No
TopicGeneral Transactions
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Don't Ignore the Red Flags

published

I opened up a business bank account. Wait times to get the paperwork and put everything together was shocking. Terminal used by the employees are slow and prone to failure. No OSKO! That was the deal-breaker. I just opened up the internet banking UI and it dawned on me that you can't polish that turd to save it.

Incentivised Review No
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Questions & Answers

Saadallah N.
Saadallah N.asked
Bank of Queensland

I'm getting an eft from my super fund at 3pm Friday. Will I get the funds on the same day??

No answers
Nicole T.
Nicole T.asked
Bank of Queensland

Can anyone tell me if'n Centerlink Payments, due on Monday, Go Through Earlier? Like on the Saturday or Sunday, Maybe....?

No answers
val b.
val b.asked
Bank of Queensland

I would like to know if I could get an official letter saying my husband and I have been with the bank of Queensland for 53 years

No answers
See all Bank of Queensland questions

Get an answer from our members and Bank of Queensland representatives

Bank of Queensland

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