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Bank of Queensland

Bank of Queensland

Branches and Online
1.5 from 263 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
9
3 star
5
2 star
23
1 star
207

anfeld

anfeldNorth Queensland, QLD

Worst service ever

published

BOQ is possibly the worst bank I have had the misfortune to deal with. They don't know their own products. They can't assist you when you have an issue with making an online purchase. At least they are helping me keep my money in my pocket as I can't use my card for any purchases. If I could give them less than one star I would. Absolutely useless. The banking commission should be looking at their shoddy service.


Matt

Matt

  • 5 reviews
  • 2 likes

Sending me junk mail from previous tenant from over a year ago

published

Bank of Queensland sends me junk mail from a tenant that moved out over a year ago. I have notified BOQ about this but they want me to take time off work to do free work for them returning to sender. Absolutely disgraceful company.

Transparency
Customer Service
TopicGeneral Transactions

Awful Organization

published
Transparency
Customer Service
TopicNew Account

A total pain in the a#$ to get anything done online

published

A total pain in the a#$ to get anything done online, I made the mistake of choosing these clowns to run my business banking through...big mistake.... changing as soon as I get the chance

TopicBusiness Banking

Friederich.

Friederich.South East Queensland, QLD

Completely unprofessional

published

I applied for a car loan, after a week nobody contacted me ,finally after I call them twice , the super duper manager called me beck. What a joke :)). Good bye .

Transparency
Customer Service
TopicBusiness Banking and Loan Application

Kate

KateSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Refused to discuss refinancing my home loan without me using a broker.

published
Transparency
Customer Service
TopicLoan Application

The reviewer stated that an incentive was offered for this review


MikeH

MikeHSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Been with BoQ for 27 years. They have lost me ! Forever !

published

I started my business with Bank of Queensland in 1992. I have been with them for 27 years. They became silly in 2007 (at the GFC). But we stuck with them. In the last year or so they have totally lost all semblance of reasonable service. I actually had a manager tell me in the store to F#@K off after I asked him why he had not done Bank Cheques as requested. Complained and got no-where. Whitewashed.
Still stuck with them. But they got even worse again. Moved to CBA. Wow. Actually happy people. What an extraordinary difference.
Bank of Queensland should not continue to be in business.

Transparency
Customer Service
TopicBusiness Banking and General Transactions

The Painter

The PainterSydney, NSW

Worst Bank in Australia

published

I continue to rue the day I ever walked into this Bank. I originally tried to get away from the big 4 by changing to BOQ but that has been the worst decision I’ve ever made.
They open local banks then shut them down and now they are closing TELEPHONE BANKING.....No banks and now now services except internet or driving 40klms to the nearest branch.
What a hopeless mob they are.

Customer Service
TopicGeneral Transactions
Boyso

BoysoWide Bay-Burnett, QLD

  • 11 reviews
  • 15 likes

No computer.......Bad Luck

published

I rang BOQ's 1300 number to ask if they would be lowering Home Loan interest rates after the Reserve Bank lowered rates. I was told yes I would receive all or part thereof the interest rate cut, I then asked when I would receive notification of my new Home Loan rates and was told that BOQ no longer mail out notifications and that I would have to check their "Media" releases online. This is a joke! What if you don't have a computer? The BOQ should remember the little people who are the bread and butter of their business. We used to get monthly account statements, not now and notification letters, come on guys.

Transparency
Customer Service
TopicGeneral Transactions
Nikki

NikkiWestern Australia

“Customer Care” is the absolute worst!

published
Customer Service
TopicGeneral Transactions

SusanOz

SusanOzBrisbane

  • 29 reviews
  • 55 likes

Forcing customers to install an app

published

One positive thing about BoQ is that they offer some no-fee everyday and savings accounts with visa debit card. However their IT is a disaster: internet banking is badly made, and they force customers to download an app for some transactions. Can't BoQ just send verification sms, like all normal banks? What are people without smartphones supposed to do? Or people who don't want to hand their personal details over to some AppStore just to be able to download the app?

Transparency
Customer Service
TopicGeneral Transactions

GPC

GPCSydney Surrounds, NSW

GANGSTERS

published
Transparency
Customer Service
TopicNew Account

Magoo

MagooSouth East Queensland, QLD

Disgusted

published

25 years and Staff have Absolutely No PR skills, but then again I suppose they are mearly Puppets, I could pratle on for ever no point time to Move on .


Wati

Wati

  • 2 reviews

Great personal customer service, but, lack of web-based Customer Service software

published
Customer Service
TopicGeneral Transactions and New Account
Maz

MazHunter Region, NSW

  • 2 reviews

Like’s to foreclose as quickly as they can and take all of your assets

published
Transparency
Customer Service
deepak y.

deepak y.South East Queensland, QLD

Yes, BOQ has all the reasons to hate the bank

published

I have been dealing with BOQ since 2012. I give 3 top reasons why I hate this bank and my decision to move to a different bank.

1. Terrible online internet bank. Very behind in technology with internet banking. This makes the business quite inefficient. Example. Transaction history appears weeks later.
2. In competent staff and customer service.
3. As per my recent conversations with BOQ it is quite apparent that the whole sale funding costs are gone down significantly. However the profits gained were not getting reflected in their variable rates. To me this is illegal and I am officially going to complain and put an enquiry.

TopicBusiness Banking, Credit Card Application, General Transactions and Loan Application

My review of BOQ over four years. The worst bank I have ever dealt with.

published
Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account

shazcam

shazcam

  • 17 reviews
  • 8 likes

Aust Post Deposits ?????

published

I do not get time to go into a Branch during business hours as work in an area without a Branch but like to make deposits to my account often, at the Post Office..The couple of times I have been to the Branch over the years, I have found the Customer Service very good in Mornington, Victoria. With Post Office service cancelled I will have to change to another Bank, very disappointing!

TopicGeneral Transactions

This has caused stress beyond words

published

20yrs 2 of us on the title..last 7yrs just myself paying the loan... 2yrs am unemployed due to my daughter 14 with a mental illness suicide tendencies.
Your hardship polocy is different with who calls you. You also haressment via text and calls.
130,000 left to pay single mum of 2 daughters who's struggling but still paying 99%. You now want my home and leave my 2girls U15 and myself aged 49 with no home
I'm beside myself

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account

Isabella K.

Isabella K.Darling Downs, QLD

Absolutely useless!

published
Transparency
Customer Service
TopicGeneral Transactions

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Questions & Answers

Crystal

Crystalasked

My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!

2 answers
Jerald
Jerald

Not normal at all.
All my inter-bank transfers went through on the same business day.

My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......

anfeld
anfeld

Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.


Spyro Sophiadakis

Spyro Sophiadakisasked

Branches

Is there a boq in Devonport Tasmania

2 answers

Where in devonport can I have the address

fred f
fred f

Why ask the public? The answer is in their website


Tina N.

Tina N.asked

Online

I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?

2 answers
MikeH
MikeH

Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !

john smith
john smith

have you thought about asking the bank


Get an answer from our members and Bank of Queensland representatives

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