This Bank is terrible when it comes to transferring your money to your other account to another bank account! It takes over 48 hours and I don't think that is right or correct! It should be instant like every other bank!!!
Worst credit card dispute service
I have never used a credit card as useless as this. I got charged extra at maccas. BOQ specialist wants me to go back to maccas and try to get a refund using the receipt. Who keeps a receipt from maccas for 1 month?
Customer service over the phone said the best they can do is cancel/replace my card due to fraud. I have to pay them $35 for dispute process if they deemed merchant is in the right. I have never paid anything for disputing a transaction. For all my past credit cards, anything under $100 is instantly charged back without questi...
I have been a loyal customer of BOQ since 14 years holding with multiple accounts. I for the first time in my life became a victim of cyber crime where I made a purchase on a scam website through my debit card. Just post making the payment i decided to check the websites reviews and to my utter surprise I found out that it was a scam website. I instantly rang on boq's card helpline. I must say I was on hold for at least 30 mins before someone answered. The ivr kept saying report my scammers that you come aware of which sounded promising but as ...I spoke with the consultant on the line I lost all hope of getting my money back. She was completely incompassionate and told me that the bank can't do anything to stop the payment. The payment had not come out of my account so I was hopeful that since I was calling in time, the bank will able to out a freeze on it or since they are cancelling my debit card all non debited transactions will stand cancelled. She was extret prompt in cancelling my card but advised that there is no way she can stop the transaction as the website can take my money any time. She instead told me all the things I need to do for this incident. In the first instance I was asked to write to the company I had made payment to (which I know is a scam)to ask for my money back, the wait for their response (which I have no hope in hell that they will even respond to let alone return my payment) and then watch my account regularly to see when the money gets debited and then call them back and wait another 30-40 mins till eons to get through to report the transaction and start the disputes process. She was also kind enough to tell me that if the company does deliver some good to me even if non geniuine and or due to other reasons the dispute process fails I will not get my money back and will instead have to pay more money to the bank out of my pocket. The absolute lack of compassion and empathy on her part was the cherry which was missing from the top. Not to forget she put me on hold for 15 mins on the pretext that she will check with her manager if anything else could be done for me and to no surprise came back to say nothing can be done. From her whole attitude and tone it seemed that she was not helping me a customer but being an amazing representative of the company that scammed me. she didn't shy away in pointing out repeatedly how it was my fault that I willingly made a payment to a scammer and that is no fault of that company and it is upto them whether they return my money. she also kindly added that after all this there is no guarantee if I will get my money back at all. I too work in customer service with Qld government and I have never seen or shown such lack of compassion and complacency. It is my hard earned money that I choose to put in this bank and yet I have no control over it. If what I have been told is right then I am absolutely shocked with the business policies of Bank of Queensland. So no I am I will consider closing all my accounts with them
The app logged me out in the middle of transactions etc. Logged me out over and over to the point where I had to go into a branch to reset the password. You can’t see a list of debits and credit transactions set out at all.
Keep you in the dark, interest calculation error
My main gripe with BOQ is their lack of providing information to account holders about interest rates. Other banks that I have dealt with have always advised customers of interest rate changes, but BOQ has never done so in the year I have had an account with them. I check the interest calculation on my account each month, but if there has been an interest rate change I generally need to actually contact them to find out WHEN the rate changed as that information is not even available without asking.
One month I found that the interest they h...
Good communication is the key to loyalty
I have banked with numerous banks in my lifetime, but BOQ is a prime candidate for the worst. Like other reviewers I was attracted by the savings account interest rate, but over the past year this has been dramatically eroded. I know that banks are not legislated to inform their customers of rate changes, but it would be a courtesy to send an email and announce the new rates so that it isn't a surprise on the first day of the month when interest is paid. I don't feel a trace of loyalty when I am treated like a fool.
Because of the rate changes...I have shopped around and found a better alternative. I then discovered that I can only withdraw a maximum of $5,000 per day from BOQ as the system used to increase daily limits requires an app that is incompatible with my smart phone. The only alternative is travelling to the nearest branch which is 85 km away. The State is currently in lockdown due to COVID-19 and I doubt if the Police would be impressed if I told them I was travelling 170 km to make a bank withdrawal. I have never experienced this rigamarole with any other bank, where a password is normally sufficient proof to manage your own funds. I have endured the clunky internet banking website and the lack of PayID for the past 13 months in return for a decent interest rate, but now that is no longer available I can't wait to leave. I just wish it wasn't so arduous.
- Verified customer
Huge rate drop on fasttrack no notice horrible internet banking app and always issues logging in. 2/10
Another rate drop on the fast track?? No notice of course.
Does boq not want customers or something?
Heratage bank 2.2%!
Well BOQ has lost my family as a customer all together we have initiated refinancing our properties with a better smarter money saving bank ...BOQ will end up like Masters at this point I feel like they are winding up or something in my opinion. I don’t feel safe having my saving with BOQ. The Internet banking is always down whenever works it’s always closed for maintenance and the application is extremely basic Bye bye
I decided to change to a different bank as BOQ are just money hungry with rude customer service. You wait forever over the phone too, I'm glad I changed. Good riddens Bank of Queensland, all the best...
Tried to change flight dates that I booked using my Platinum Rewards points and was told it is going to cost about $450 for them to do this. What a joke. Almost a week later and still waiting to change my flights.
Absolute appalling customer service.
Outdated technology and unhelpful customer service
My experience is almost identical to Adibabi. My wife and I got an account when the interest rates were higher. The interest rates have now dropped, but we're not too concerned about this. Rates are going to change. What is frustrating is the terrible technology and sometimes unhelpful customer service. We could not initially create an account online because my wife's name has a hyphen in it. Fortunately we found a helpful customer service representative who allowed us to print a form, fill it out, take photos of it and email it back. I then fo...und out that our interest has been taxed at 47%, the highest marginal tax rate of 45% plus the 2% Medicare levy. This is frustrating since they never asked for our TFNs. I then emailed them both my TFN and my wife's TFN. They said that they couldn't accept my wife's TFN and that she needed to email it to them herself. OK, fine, fair enough. However, my wife cannot access her online profile. They never sent her the letter she needs in the mail or it got lost. Why they would send this via snail mail and not email in the first place, I don't know. My wife decided to log in to my account and email them her TFN that way. They then replied to me saying it is a breach of the Terms and Conditions to log in to another user's profile. What other option did they give us? Don't bother with Bank of Queensland. It's not worth the effort. It looks like the only way to get things done is to go into a branch and that seems entirely unnecessary in 2020.
What a breath of fresh air it was. Real people who want to help
I walked into BOQ Robina today for the first time. What a breath of fresh air it was. Real people who want to help. I’ve got business accounts with Combank and mortgage accounts with ANZ. Trying to deal with these to companies has been nothing but painful. I’m moving to BOQ due to them being real people who are willing to help.
I'M OUT OF HERE !!
Opened an Online Account 27/5 , Interest Rate advertised was 2.0%.
Received Interest for June on 2nd July, rate had been dropped to 1.85%, AND almost 50% of the Interest was witheld for Tax purposes. I was never asked during the Account Application for any TFNs, and was never advised that there had been a drop in Interest Rate.
No other Banks that I deal with had dropped their Rates !!
This month they have again dropped the Interest Rate to 1.65% !!! The current Interest Rate is not discoverable in the online app.
After they advised the reas...
Outdated technology, terrible customer service
I switched to BOQ many years ago because I felt they had a more ethical stance when it comes to their investments. However, their internet banking and other technology are so outdated that I ended up switching to another bank so that I could utilise some of the basic services that other banks offer as standard such as pay wave and being able to update my information via the online banking platform. Now, they refuse to close my unused accounts over the phone (after I waited 30 minutes to speak to someone) or via internet banking, insisting that ...I must go into a branch - of which there are few. I am not going to waste my day travelling to a branch to close unused accounts that have had a zero balance for years. This antiquated approach to customer service makes me glad I decided to leave.
Always good to deal with,not enough people in the branches at Mt Pleasant Mackay but otherwise all good!
I’ve been with the bank for a year,they are reliable and friendly and always helpful.also very knowledgeable.Bit of a waiting line sometimesCustomer service is great,they need more tellers but still good service.
Awful savings account. Avoid at all costs. Cancelled within two months
Opened the account for two months but had to cancelled after failing to receive bonus interest for two consecutive months as well as the awful experience using their banking app.
Good home loan options but internet banking platform is from 2010.
Moved to BOQ not too long ago when I needed to refinance. No issues with the refinance, rates were good and their lending limits are far better than the big 4. The biggest issues I have with BOQ is their internet banking platform. It’s functions, design and layout looks like it was designed 10 years ago. Also you can’t see your home loan details, for example I can’t see what my current variable rate is or my re-draw availability. Needs a lot of work to catch up with other banks.
Is this a bank or a thief?
The worst bank in Australia. Everyone be alert of this dodgy ‘bank’. Inconsistent incompetent inconsiderable to the max. These owner managers are so unprofessional that only want your money to do the deal. The corporate ones are worse with no customer service at all.
The female staff at nerang are horrible women.
I have been with bank of queensland for many years i had a complaint regarding a charge that wasnt supposed to be there first was told it must have been purchases I made then that my card must be stolen (even though I gave them my card) they cut my card up in front of me while still admit I made the transactions and said they put through a dispute request and sent me a new card a week later I had to call Amazon as no dispute had been raised and had to go back to store as my card had not arrived went in to try find out what is going on and whe...re my card is the I told them not happy with the situation and left the store to clear my head and calm down and turned around and saw the 2 females I had been talking with laughing and having words about me with each other .something needs to be done about this store it's just opened and already causing a awful name for boq to the point I am going to a different bank cause I can't trust this one anymore....
Misleading or deceptive
I have only posted for positive experience before, unfortunately, this is my first negative post.
To backup Prapha who posted here previously, BOQ's ad is misleading or deceptive.
It says "Your account will earn the Base Rate in the month that you open it and any month you don't meet the Bonus Criteria" in the website (https://www.boq.com.au/personal/banking/savings-and-term-deposits/fast-track-saver-account).
I opened the accounts (Day2Day Plus & Fast Track Saver Account) in April and deposited funds to meet the bonus criteria expecting to ear...
Can’t believe how bad this service is
Really bad customer service. A transaction for a laptop I have waited for a long time for - could not be processed. There is no issue with funds or card. Can’t get through to them at all
Questions & Answers
Regarding the "Fast Track Saver" account - where can I find the interest rate my account will be earning, i.e., that I've qualified for the bonus interest rate, for the month?
Why no PayID BOQ?
Your reviews are terrible. I think I’ll change banks. Are you not concerned about all these problems. I agree with a lot of these people. I think someone needs to be replaced for not doing their job
Hi. Just after my bad review the same bank of mine made 3 (!!)mistakes in ONE Telegraphic Transfer with our Settlement deposit. We received a few apologies,but we nearly had a heart attack!
We are closing any dealings with BOQ of course.
Yes,I am very concerned with how things are going!. I grow up in Middle Europe.I am a cirizen for 30 years now,! The way Australia is going it's killing me! I love Australia and I am very sad actually devostated that more and more mistakes are made everywhere around us. Apologies are not good enough,DISCIPLINE is what we need and a STABLE EDUCATIONAL SYSTEM.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.