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Bank of Queensland

Bank of Queensland

Online, Branches
1.5 from 279 reviews

Reviews

(19)
(9)
(5)
(24)
(222)
  • Transparency
    1.3 (24)
  • Customer Service
    1.3 (32)
  • Topics
    • General Transactions (25)
    • New Account (9)
    • Loan Application (8)
    • Business Banking (5)
    • Credit Card Application (2)


Poor service!!

published

Online platform crap!
Got cracked twice... both times had to go to branch to clear things up.
Then tried to login again last 2 days, again rejected password.... called no answer for > 30 min. Bad!!

Transparency
Customer Service

Marko

MarkoBrisbane

  • 11 reviews

Online banking overseas do not work

published

If you're overseas don't expect the card to be working, for every transaction you need to call the custumer service center which is not a free number (off course), third world country service in the 21st century, would not recommend.

Transparency
Customer Service
TopicGeneral Transactions
Discussed

Discussed

  • 11 reviews

Stupid for going there!!

published
Transparency
Customer Service
TopicGeneral Transactions
1 comment
Discussed
Discussed

Normal for them

hadenough

hadenoughLaunceston

  • 3 reviews

Loan application refused

published

Have been with BOQ since 2009. Have had one completed motor vehicle personal loan with them. This loan was paid back in full without any missed payments, defaults or delayed payments. I applied for another motor vehicle loan and got messed around because they wanted a stat dec from a person that I had been regularly buying vintage motorcycle parts from to say that I wasnt paying anything off. They were only able to make such a demand because they were my personal bank of choice and obviously they can see all of my transactions. They would not have this luxury if I was banking with another bank.
Eventually I told them I was going elsewhere.

Transparency
Customer Service
TopicLoan Application

Jenny

JennyFar North Queensland, QLD

  • 2 reviews

Do not return calls when promise and cut off then accuse me of hanging up

published
Transparency
Customer Service

jay

jay

  • 2 reviews

online app

published

only bank in the world not to have a credit card balance amount and due date on the app. actually they don't even have a app it's only the desktop version on a mobile phone. apart from that they more expensive than the big 4 banks on a long term.
avoid at any cost even if it is the last bank in the whole world.

Transparency
Customer Service
TopicGeneral Transactions

Craig

CraigGreater Melbourne (Inner), VIC

Poor service from BOQ and now locked out of my account

published

I've consistently received extremely poor service levels, bad advice and now BOQ for no reason have been shut out of my online banking, waiting 30 mins at a time to speak to their call service to get the issue resolved. Been with this bank for 4 years and it has been bad news pretty much all of the way. Wouldn't recommend BOQ to anyone


Kristian

KristianSouth Brisbane, Queensland

  • 15 reviews

Very poor app and website, product performance no longer competitive

published

Was initially attracted by their competitive interest rate on the high interest savings account. But within months the rates have fallen and are now middle of the pack.

The website and mobile app are very bad. The app is basically a mobile website, it lacks all the functionality most other banking apps offer. The website itself does not provide anywhere near enough information about account status, interest rates, etc. There is no way to control your cards either such as pin resets.

They recently changed their conditions on their savings account, requiring multiple withdrawals from your savings account to meet bonus interest criteria. This is the last straw for me, I will be leaving this bank soon.

Jay

Jay

  • 2 reviews

Worst mobile banking app award

published

Its 2019 and my mobile banking app is 13 characters long. No quick login, no shorter pins available, the mobile app is still website. User experience is non existent. Made the switch to cba and realised how ridiculous this bank is

Davey J.

Davey J.South East Queensland, QLD

A bank that does not believe their customers

published
Transparency
Customer Service
TopicGeneral Transactions

Georgie

Georgie

  • 2 reviews

Nightmare

published

The only reason I am with them is because this was the bank my parents opened out an account for me with back when I was a child.
Their app is the worst app I have ever used. Constantly not working.
They charge mad amounts for international transfers and account fees.
They have constant issues with direct debits, and will block transfers into my account regularly for no reason. I am switching as a result.


Lisa J

Lisa JSouth East Queensland, QLD

  • 2 reviews

Backwards Bank..

published

BOQ are soooooooo slow processing anything- it takes forever for payments to go through..

So unless you like living in the dark ages don't use BOQ

Online is useless, you end up needing to physically go in to the bank for everything..

Transparency
Customer Service
TopicGeneral Transactions

Fiona

FionaSydney, NSW

Very outdated & terrible customer service

published

Ross Clark

Ross ClarkPerth

  • 30 reviews

This bank is descending into chaos, just like their share price

published
Transparency
Customer Service
TopicGeneral Transactions

OMG Shocking Customer Service

published

These guys honestly, wait on hold for 40 minutes and have to hang up. Speak to someone regarding transferring money OS and they say it costs the same as a normal transfer and then get slugged $20. Then get a charge back and they keep the $20. Shocking, will be shifting my bank.

Transparency
Customer Service
TopicGeneral Transactions
Mark

MarkGreater Melbourne (Inner), VIC

Terrible customer service

published

Opened a savings account for my wife. Received some details via email but not enought o start transactions. Rang boq with my wife and asked to set up internet banking on the account. The operator would not deal with us because I was there. Blatantly would not help us because I was ytalking as well as my wife. We dont evn have any money in the account yet. Very poor customer service.

Transparency
Customer Service
TopicGeneral Transactions

Shane B.

Shane B.Perth, WA

Absolutely the WORST bank I have ever dealt with

published

The customer support team were absolutely shocking; they were rude, insulting and had the audacity to tell me "they are not willing to help me as they do not believe I am the legal account holder." I am totally disgusted with the bank's conduct, am a BRAND NEW customer and am considering closing ALL accounts I hold with the bank.

Transparency
Customer Service
TopicGeneral Transactions and New Account

anfeld

anfeldNorth Queensland, QLD

Worst service ever

published

BOQ is possibly the worst bank I have had the misfortune to deal with. They don't know their own products. They can't assist you when you have an issue with making an online purchase. At least they are helping me keep my money in my pocket as I can't use my card for any purchases. If I could give them less than one star I would. Absolutely useless. The banking commission should be looking at their shoddy service.


Awful Organization

published
Transparency
Customer Service
TopicNew Account

A total pain in the a#$ to get anything done online

published

A total pain in the a#$ to get anything done online, I made the mistake of choosing these clowns to run my business banking through...big mistake.... changing as soon as I get the chance

TopicBusiness Banking

Page 1 of 14

Questions & Answers

Crystal

Crystalasked

My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!

2 answers
Jerald
Jerald

Not normal at all.
All my inter-bank transfers went through on the same business day.

My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......

anfeld
anfeld

Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.


Spyro Sophiadakis

Spyro Sophiadakisasked

Is there a boq in Devonport Tasmania

2 answers
Spyro Sophiadakis
Spyro Sophiadakis

Where in devonport can I have the address

Fired Up
Fired Up

Why ask the public? The answer is in their website


Tina N.

Tina N.asked

I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?

2 answers
MikeH
MikeH

Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !

john smith
john smith

have you thought about asking the bank


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