Terrible customer service and products
Charged me overdrawn fees on an account I'd already requested to be closed. Everytime I contacted them to sort out the issue they would just refer me to someone else. No one was willing to take responsibility.
Two Unexplained Interest Rate Increases in 12 Months (When RBA Rates Are Going Down!)
1) Mortgage adviser made several mistakes and significant delays with our home loan application that was made in branch.
2) The mobile app is absolutely terrible - as is there internet banking platform. The user interface is extremely hard to navigate.
3) Whilst the RBA rates have been coming down in the last 12 months. I've received 2 notices of interest rate INCREASES!
I would change banks in a heartbeat if I could, but LMI isn't transferable!! Will be moving banks as soon as I can.
Really poor customer service
I applied for a credit card with them and was refused even though my credit is good, rang to ask why as entitled to know the reason under the equal credit opportunity act, spoke to a lovely guy in the beginning then was transferred, omg, talk about rude and unhelpful, all she said was it might be because you dont bank with us, i said i dont need to to apply for a card, she could not give me the reason all she kept saying was it must be because of our bank criteria, i was asking what is that? she couldnt give me a straight answer, said i would l...ike to speak to the supervisor, she then said hes busy and will call you back,, ok,, not living in hope here, i got her name though,then i read all these reviews, should have done that first, now have that on my credit report that i applied with them. If this was the last bank standing i would not ever ever go through these again.
Fast & efficient dealing with credit fraud
Having recently been the victim of a random act of credit card fraud, I was pleasantly surprised how quickly & comprehensively the BankSA Card Fraud Team handled the event. Although I was frustrated initially due to the level of secrecy that the Card Fraud Team need to operate under (for their own protection I later found out) the fraud was very quickly rectified. On providing feedback to BankSA on the frustrations I had experienced, I then received comprehensive follow up customer service from a local staff member who explained everything to m...e about how the fraud had probably occurred & the reasons why card fraud is dealt with somewhat anonymously from the banks perspective. This could have been explained better at the start of the process, but at least my feedback was addressed very professionally & more importantly the funds were refunded very quickly due to their quick action on my alerting them of the issue.
I required 60 seconds to talk to customer service operator. First 5 mins all i listened to was advertisements. After 15 mins still on hold, therefore I decided to hung up.
Cannot open account with legal digital drivers licence
I went in to the branch in Adelaide today and attempted to finish with the opening of a new joint account.. I did not bring my drivers licence as I was told by service sa that I no longer need it, it's somewhere lost at home.
I went in to show my ID only to be told that whilst the SA Government changed the licensing system Bank SA only accepted physical licenses...
The lady agreed it was backward and behind the times. She was nice enough...
Bank SA lost me as a customer because of this simple policy change that could have been done 12 months ago... Instead they are stuck in the dark ages...
I’ve always had bad service from bank, I’ve been with them for 6 years. Never could get anything done. I changed too a different bank because they were inconsiderate and disrespectful.
Personal loan experience
I have been with bank SA for almost ten years now and I have found that their staff are very rude, especially on the phone. I Was applying for a small personal loan of seven thousand dollars , before even speaking to a person I had to put in my online banking details ect. Then the woman straight up said “ no why would we give you a loan if your not even a customer” I am ... As a result of the poor attitude I did the loan application myself online. Bank SA many, many weeks later made me call them regarding the loan , I gave them further informa...tion and then lady said “ congratulations you have been approved for the amount of seven thousand dollars , are you happy with this amount ?” , I said yes. It’s been two months , never got the money , have called about it and they said it never got approved , there was an error and they would contact me in two days to fix this error, they never did. Also I have no dept and both me and my partner are working and can easily pay back the amount .
Have been with them for 10 years. Absolutely agree wot a terrible lender they are with their fees and rules... I suggest to steer clear shop around and go to another lender
July 10th 2019 Update: Terrible
Bank SA r just terrible my advice is dont bank with them.. I rang today and asked when the lowered interest rates kick in and they didnt know...Very very poor cant wait 2get rid of them
Home Loan Extension became and Epic Mess around and nearly lost the car I was purchasing
I have been with this bank for 40 years. They have simply lost the plot.. I applied for a small extension on my home load to purchase a car.. This list of mistakes that made would be too long to list here. In simple terms the head does not know what the hand is doing.. Now I have the money and they are still requesting statements and documents... I have spent endless hours on the phone and going into the branch to keep giving them the same information that was already submitted.. The process has been more like an episode from Monty Python Show...... I think they are so caught up in the responsible lending laws they have forgotten how to apply common sense and to be responsible in applying a professional process... Simple advice would be go else ware….. The cheapest interest rate may not be the best option in the long run... I'm going to Re-Lend with another provider and move my accounts..
Terrible customer service
I have been with this bank for 28 years. The service has deteriorated and is extremely poor. They have no pride in their service. When on the phone, most times you will be put through to westpac or st George, who’s staff seem to have little to no information regarding the bank sa products and systems. Very frustrating bank to deal with.
Been with the bank 20 years always helped me as I required. Always did what was needed to make things easy for me. Just saw all the negative feedback so thought I'd throw in my 2 bobs, but can't help thinking lots (maybe not all) of the bad press is from people who struggle to keep their finances in good order.
4 days to cash a cheque! what a joke!
Now, I have been with Bank SA on and off for the last 5 years. I have always left for some stupid reason. This time, Its the extended wait time for cheques to clear, even though it was a bank SA cheque! That's right 4 days to see cash their own cheques! They don't have PayID which small credit unions do, they have slow customer service, don't do over the counter cards anymore, which was the only reason I went with them in the first place! Nab clear cheques from bank SA to there accounts in 2 days so all I can see is that Bank SA like to play god! Honestly, accounts are closed as of today!
Unless bank I changed banks so I was the same bank as my boss you know hoping the money goes in a little early well for bank to bank transfer the still hold my wage for 18 hours it's a bloody joke when I was banking with a different bank my wage would always be in by 5 this is through people choice westpac anz but banksa Na impossible even though he's coming out of the same bank they still hold it.
Lift your game you service is so poor your behind like 10 years never bank with you again can't wait for my new bank card to come through.
Embarrassing in 2018
Poor, rude customer service and services a decade behind its competitors.
They charge the highest account service fees in the business and I struggle to understand what they offer in return.
The banking app experiences frequent outages, inconveniently on weekend nights when people actually need to use the service.
Dealing with them for a checking account has been an absolute pain.
I'm switching over my whole family and I tell everyone I know to avoid them like the plague.
Have banked with them for about 15 years. Have received charges for worn out/stolen cards, impossible to get a statement through their online platform if you need one for a mortgage broker or similar. Went into the bank to get one in person, they couldn’t provide me with an electronic copy, then had the gall to charge me $7 to have a 30 page statement printed on wasteful paper. This is just the latest headache of a long, long list. Their phone app is average, they seem to be years behind with technology despite being part of Westpac. Save yourself a massive amount of headache and go with somebody different. You’ve lost yourself a customer for good, should have left years ago. Lift your game. Big time.
Home Loan Settlement Disaster
This is the second time we have had problems settling loans with Bank SA - should have never gone through them again. After being promised weeks ago that the sale of our home would settle on August 1 we have just been told today that our home will not settle as there is not enough time to get things organised.
We were told to expect a letter of variation for security on our investment property 2 weeks ago. We have been checking our letter box each day and our loan broker was following up 2 weeks before that. Today they told our conveyancer th...
Avoid if you are a Business
Absolutely Horrible Go with anyone other than Bank SA or anyone under the Westpac Brand customer service is horrible staff were slow as a business owner for many years I have multiple locations and decided to give them a go when I opened in Adelaide as I like to keep each location separate what a waste of time
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