We had 2 home loans with the Bank SA and I found out a year later, that the annual fee is $395. They flooded us all the “fee free” stuff and listed the annual fee once that we missed among all the FEE FREE listing . When I asked the staff about monthly fees and redraw fees, she said no to all those fees but never brought up the annual fee.
These people are con man. They don’t realise that their career future is based on trust and honesty.
I have never experienced being cheated by the bank like this.
Poor customer service
Began trying to refinance before covid 19, process is still going with no end in site. Have just found out it is due to Banksa outsourcing their documents to be produced by legal firms in India. They are now scrambling to have Australian firms take on the work. Very disappointed to learn the work was not already kept in Australia. Hopefully it stays here as the issue would have been lessened had it not been outsourced.
Rude, unprofessional and untrustworthy
I've been with bank sa for 20 years and as a customer who regularly changes coins to notes, I've caught them out 3 seperate times shorting me with their faulty counting machines!
Today I brought a stack of change into the collonades branch and asked for it to be counted by weight rather than put through the machine.. after being spoken over and completely ignored the teller went right ahead and three my cash into the machine anyway! I asked "how can you guarantee that it's not mistaken again like it was the last 3 times?" She responded " it's b...
Bank SA have lost touch with their customers
I’ll be quick
Been with them for 46 years, I’ve seen
Opening and closing hours shorten, not suitable for working people...
Next to no flexibility with your accounts (have to keep moving money around to get little to no interest) very annoying.
Can go on, Bank SA you have lost touch with your customers and there needs.
Have found staff members always trying to remain positive, under hash management
BankSA greedy, please complain
Aren’t you ashamed of yourselves to charge a dishonour fee to a account which doesn’t have funds? 15 dollars? In this time you guys want to make profit on the helplessness of thousands, Royal commission wasn’t enough?
Charging $5.00 for tap and go.
Charging$5.00 a month when we are encouraged not to use cash bit of a windfall in these times?
Reduce to $1.00. Also your costs for deposit boxes have gone up. Please address these issues.
Best Bank SA
My partner and I have had loans & savings Accs ( 3 home, 1business & numerous personnel) since 1960 !!!!!! Never had bad experience customer service always polite & professional. Online & phone banking excellent. Every time phoned problem rectified immediately!! No waiting. All talk of shopping around, stay with Bank you know & trust & be treated like royalty.
Three months worth of bank statements, missing somewhere between South Australia and Manilla?
I have been with bank SA for the last 29 years. Almost a month ago, I applied for an unsecured personal loan with Bank SA (my fourth in the last 25 years) and was given conditional approval after I submitted the required documentation. (Which I did) However, it doesn't end there. Some three weeks later (and I do understand that COVID-19 is slowing everything down) I got (another) repeat email request asking me to resend the same documentation, I have already successfully submitted. (I ended up getting no less than 11 of these reminder notices.)...So I ring up and wait and wait and wait, (average wait time on the phone is 55 minutes plus) and once I get through to someone, I get told to ignore the message, its auto generated. So I do, but today I get another SMS message asking met to call Bank SA (or more precisely their call centre in Manilla) I do this, (wait, wait, wait) to be told, that I now have to resend three months worth of bank statements from my primary bank account, which is not a Bank SA account. I ask why? The CSO on the phone becomes very cagey and said its because he has to send to another department. I reply, well then just email them the file. Its not like the document was printed out in hard-copy and then gaffer taped to a pigeon, that was then pointed in the direction of the Philippines??? (He didn't understand my humour as his English was rudimentary to say the least) Then he said, its the responsibility of the customer to maintain all documentation, not Bank SA's. By this stage, I am starting to get a bit nervous and I ask, well where is my document right now? He replies he doesn't really know, but he will look for it a bit later when he has more time, but in the meantime, I need to resend three months worth of online statements. I told him, I was not going to do this, because I don't know what you have done with the last lot I sent you. And here is where it gets even more concerning. Since sending Bank SA three months worth of online bank statements from (deleted for privacy) Bank, I have had no less than three Cyber attacking attempts on my bank account. (Deleted or Privacy) Bank, notified me on the 21st of March, that my account had been hacked into no less than three times by overseas persons. My other bank fixed the issue, but not before my visa debit card was cancelled, my pin number changed, and a formal investigation was lodged with the fraud team of my (deleted for privacy) bank. My other account with (deleted for Privacy) Bank has never been hacked into BEFORE and only since is sent my online bank statements to Bank SA re my online loan application. I have lodged a formal complaint with AFCA who have accelerated it, due to serious concerns around possible breaches of privacy/confidentiality and I have emailed St. George Bank (who owns Bank SA) asking for a response. And no, after almost a month, I am still waiting for an outcome re my personal loan application.
Excellent online features
I have been with Bank SA since 1985 and have enjoyed their products and services for many decades. Now in recent times it has been great to be able to use their online features. Online banking with Bank SA is very user friendly.
Behind the times
Been with the bank for twenty years.
Always behind the times. No phone pay on android for debit cards. Customer service is always slow and unhelpful.
The phone app is limited in features.
How about bring the bank into the modern age.
no customer service no communication have been with this bank for over 40 years no more sham on the organisation
I have Been a Customer of Bank sa for more than 40 Years
the Bank is inconsistant and has no idear of customer relations
the staff in the Bank do not even return phone calls
I would give minus stars if I could
My father and i went into the branch for help increasing internet banking limit. Was told no they cant do it i need to do it ourselves and takes 24 hours.
WOW Really???!!! in 2020 wait 24 hrs??? cant do it? we can make full electric cars but you cant increase EFt limits under 24 hrs???
This bank is good, but it has some serious flaws
I've been with bank SA for almost 3 months after leaving them in 2013 for taking half my pay every fortnight in bank fees! Previously was with them for 5 years.
This bank has been useful and reliable until i started noticing NON transacted money going missing. There will he no transactions, the outgoings dont add up to how much is missong etc my balances will just end up a solid 0.00
I've lost almost 300 bucks today. Nothing to show for it. Got dismissed by the bank saying i missed something. So i counted every single transaction from the orig...
Terrible customer service and products
Charged me overdrawn fees on an account I'd already requested to be closed. Everytime I contacted them to sort out the issue they would just refer me to someone else. No one was willing to take responsibility.
Two Unexplained Interest Rate Increases in 12 Months (When RBA Rates Are Going Down!)
1) Mortgage adviser made several mistakes and significant delays with our home loan application that was made in branch.
2) The mobile app is absolutely terrible - as is there internet banking platform. The user interface is extremely hard to navigate.
3) Whilst the RBA rates have been coming down in the last 12 months. I've received 2 notices of interest rate INCREASES!
I would change banks in a heartbeat if I could, but LMI isn't transferable!! Will be moving banks as soon as I can.
Really poor customer service
I applied for a credit card with them and was refused even though my credit is good, rang to ask why as entitled to know the reason under the equal credit opportunity act, spoke to a lovely guy in the beginning then was transferred, omg, talk about rude and unhelpful, all she said was it might be because you dont bank with us, i said i dont need to to apply for a card, she could not give me the reason all she kept saying was it must be because of our bank criteria, i was asking what is that? she couldnt give me a straight answer, said i would l...ike to speak to the supervisor, she then said hes busy and will call you back,, ok,, not living in hope here, i got her name though,then i read all these reviews, should have done that first, now have that on my credit report that i applied with them. If this was the last bank standing i would not ever ever go through these again.
Fast & efficient dealing with credit fraud
Having recently been the victim of a random act of credit card fraud, I was pleasantly surprised how quickly & comprehensively the BankSA Card Fraud Team handled the event. Although I was frustrated initially due to the level of secrecy that the Card Fraud Team need to operate under (for their own protection I later found out) the fraud was very quickly rectified. On providing feedback to BankSA on the frustrations I had experienced, I then received comprehensive follow up customer service from a local staff member who explained everything to m...e about how the fraud had probably occurred & the reasons why card fraud is dealt with somewhat anonymously from the banks perspective. This could have been explained better at the start of the process, but at least my feedback was addressed very professionally & more importantly the funds were refunded very quickly due to their quick action on my alerting them of the issue.
I required 60 seconds to talk to customer service operator. First 5 mins all i listened to was advertisements. After 15 mins still on hold, therefore I decided to hung up.
Cannot open account with legal digital drivers licence
I went in to the branch in Adelaide today and attempted to finish with the opening of a new joint account.. I did not bring my drivers licence as I was told by service sa that I no longer need it, it's somewhere lost at home.
I went in to show my ID only to be told that whilst the SA Government changed the licensing system Bank SA only accepted physical licenses...
The lady agreed it was backward and behind the times. She was nice enough...
Bank SA lost me as a customer because of this simple policy change that could have been done 12 months ago... Instead they are stuck in the dark ages...
I’ve always had bad service from bank, I’ve been with them for 6 years. Never could get anything done. I changed too a different bank because they were inconsiderate and disrespectful.
Questions & Answers
Has anybody else experienced the following? Sorry in advance for long post...
On numerous occasions I've had a few dollars sitting in my account, or couple of hundred.
First incident happened 2 months ago, my bank was in credit by 163 dollars. Checked my bank a hour later and it said 0.00
Second incident was last week. I had 1.90 in my bank for a few days, and then the balance was all of a sudden 0.00 after about 3 hours of checking as i deposited a cheque and was seeing the current status.
Third incident happened TODAY! Last night i haf roughly 300 dollars in my bank. I check 12pm today and its 0.00 AGAIN!!!!!!!!!!!
Please note that NONE of these incidences had any transactions outbound.... the money simply vanishes to a 0.00 balance. I rang the bank today (fraudulent transaction dept as normal bank is shut) and i was told I've missed something. So i calculated all lol of my expenses from the total deposited, and yep. Sure enough roughly 300 isnt accounted for. Where is my money going you dodgy bank!!!!
Please if you have similar situation and found resolution please please reply.
10 years with bank sa Ive only ever received money 1201am following day, where work mates have received it 7:30-9:00pm same day. Never have I received a bank transfer same day. Does this happen to other customers interested to know?
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