Given wrong time for first meeting, then worker didn’t turn up.. didn’t set up account etc properly or sit down to do that; left everything to us/broker, & were never available

I have been a Bank S.A customer for 51 years. My wife and I are on Disability Pensions, we own everything and owe nothing, but can't get a loan! We even own our own land and a small cottage that we just wanted to upgrade. Bank S.A would not lend us 30,000 through a equity loan and would only lend us $2000 as a personal loan when we have more money than that in the bank.

We are absolutely disgusted in their service, they said a loans officer would ring us on Monday after 11am, they tried to call the Friday before and of course I was unavailable...

They do not recognise the careers pension as an income.When some one gives up their life to care for someone else and to be treated this way it is appalling.

I have been with BankSA for over 15 years. Overall it has been OK but in late 2019 my account was hacked and the online Security page offers NOTHING. I could not get my account blocked and I spent all night worried about my account being emptied. I was unable to talk with anyone all night. In this modern Internet world everything is 24/7 and so should banking security access. Any response from their Security department will take days or not at all as was my case. I went in the morning to my local branch to urgently get my account blocked at las...

Forced to switch to eStatements (they charge $3-4 per account per month for print) they only keep 6 months of data accessible online. What a joke! Now I must pay and wait to get each monthly statement so I can complete my tax returns. I have been with the bank 36 years but now I am going to move to a bank or credit union which allows me to access my data. They have it all sitting there in their computers, it's just plain lazy and cheap.

You would think in this day and age with fast payments etc that BankSA would have updated the speed in which they process transactions. I have had transactions pending for the past 6 days. Yet my other bank processes transactions simultaneously. I know it’s not a huge problem if you regularly checkin and check your account balance, it is just very behind and backwards with how far other banks have progressed.

Was with this bank for about 15 years. When I paid out my mortgage I was finally free of bank SA. I changed to another bank who didn't charge annual credit card fees, waiting time on the phone wasn't a minimum 45 minutes and actually valued their clients. Unfortunately when I went to sell my house bank SA informed the conveyancer there was still a mortgage on the property. 1 hour later on the phone to someone who spoke questionable English and I was told there was no mortgage but to release the title was now going to take 4-6 weeks. The service from bank sa has been terrible to say the least. Never ever deal with this bank, no matter what you will regret it.

We transferred to Bank SA about 3 years. All went well until a new manager was appointed. He was referred a matter that required further action involving a refund from a credit card. This was never actioned. Complaints further up the line resulted in obfuscation and incompetence which meant that we have lost a sizeable sum. We will be closing our account. If I could review this bank negatively I would.

I have been 10 years with this bank. I had Retirement account, because the interest rate was the lowest of all banks, I wanted to open Incentive Saver account for higher interest rate. I went to a BankSA branch and asked them to open that account. She looked the screen and said that they could not do that. This was something that I have never heard before from any bank. I stood there for a while processing what had happened. When they noticed that I was not leaving, one staff approach the other one and they whispered each other for a while, th...

Currently refinancing with another institution. Gave BankSA the opportunity to match the new offer but they were unable to even though they were offering a cheaper rate for new customers.
Settlement of the loan was booked for last Thursday and notification given 2 weeks prior. Then the day before settlement they bumped it back by a week. Rang to complain and was given the run around. Asked to speak to a Manager but apparently none were available. Requested a call back from a manager and was advised this would happen but never did. Clearly not i...

We had 2 home loans with the Bank SA and I found out a year later, that the annual fee is $395. They flooded us all the “fee free” stuff and listed the annual fee once that we missed among all the FEE FREE listing . When I asked the staff about monthly fees and redraw fees, she said no to all those fees but never brought up the annual fee.
These people are con man. They don’t realise that their career future is based on trust and honesty.
I have never experienced being cheated by the bank like this.

Began trying to refinance before covid 19, process is still going with no end in site. Have just found out it is due to Banksa outsourcing their documents to be produced by legal firms in India. They are now scrambling to have Australian firms take on the work. Very disappointed to learn the work was not already kept in Australia. Hopefully it stays here as the issue would have been lessened had it not been outsourced.

I've been with bank sa for 20 years and as a customer who regularly changes coins to notes, I've caught them out 3 seperate times shorting me with their faulty counting machines!
Today I brought a stack of change into the collonades branch and asked for it to be counted by weight rather than put through the machine.. after being spoken over and completely ignored the teller went right ahead and three my cash into the machine anyway! I asked "how can you guarantee that it's not mistaken again like it was the last 3 times?" She responded " it's b...

I’ll be quick
Been with them for 46 years, I’ve seen
Opening and closing hours shorten, not suitable for working people...
Next to no flexibility with your accounts (have to keep moving money around to get little to no interest) very annoying.
Can go on, Bank SA you have lost touch with your customers and there needs.
Have found staff members always trying to remain positive, under hash management

Aren’t you ashamed of yourselves to charge a dishonour fee to a account which doesn’t have funds? 15 dollars? In this time you guys want to make profit on the helplessness of thousands, Royal commission wasn’t enough?

Charging$5.00 a month when we are encouraged not to use cash bit of a windfall in these times?
Reduce to $1.00. Also your costs for deposit boxes have gone up. Please address these issues.

My partner and I have had loans & savings Accs ( 3 home, 1business & numerous personnel) since 1960 !!!!!! Never had bad experience customer service always polite & professional. Online & phone banking excellent. Every time phoned problem rectified immediately!! No waiting. All talk of shopping around, stay with Bank you know & trust & be treated like royalty.

I have been with bank SA for the last 29 years. Almost a month ago, I applied for an unsecured personal loan with Bank SA (my fourth in the last 25 years) and was given conditional approval after I submitted the required documentation. (Which I did) However, it doesn't end there. Some three weeks later (and I do understand that COVID-19 is slowing everything down) I got (another) repeat email request asking me to resend the same documentation, I have already successfully submitted. (I ended up getting no less than 11 of these reminder notices.)...

I have been with Bank SA since 1985 and have enjoyed their products and services for many decades. Now in recent times it has been great to be able to use their online features. Online banking with Bank SA is very user friendly.

Been with the bank for twenty years.
Always behind the times. No phone pay on android for debit cards. Customer service is always slow and unhelpful.
The phone app is limited in features.

How about bring the bank into the modern age.