I have been 10 years with this bank. I had Retirement account, because the interest rate was the lowest of all banks, I wanted to open Incentive Saver account for higher interest rate. I went to a BankSA branch and asked them to open that account. She looked the screen and said that they could not do that. This was something that I have never heard before from any bank. I stood there for a while processing what had happened. When they noticed that I was not leaving, one staff approach the other one and they whispered each other for a while, th...Read more

Currently refinancing with another institution. Gave BankSA the opportunity to match the new offer but they were unable to even though they were offering a cheaper rate for new customers.
Settlement of the loan was booked for last Thursday and notification given 2 weeks prior. Then the day before settlement they bumped it back by a week. Rang to complain and was given the run around. Asked to speak to a Manager but apparently none were available. Requested a call back from a manager and was advised this would happen but never did. Clearly not i...Read more

I've been with bank sa for 20 years and as a customer who regularly changes coins to notes, I've caught them out 3 seperate times shorting me with their faulty counting machines!
Today I brought a stack of change into the collonades branch and asked for it to be counted by weight rather than put through the machine.. after being spoken over and completely ignored the teller went right ahead and three my cash into the machine anyway! I asked "how can you guarantee that it's not mistaken again like it was the last 3 times?" She responded " it's b...Read more

I have been with bank SA for the last 29 years. Almost a month ago, I applied for an unsecured personal loan with Bank SA (my fourth in the last 25 years) and was given conditional approval after I submitted the required documentation. (Which I did) However, it doesn't end there. Some three weeks later (and I do understand that COVID-19 is slowing everything down) I got (another) repeat email request asking me to resend the same documentation, I have already successfully submitted. (I ended up getting no less than 11 of these reminder notices.)...Read more

I've been with bank SA for almost 3 months after leaving them in 2013 for taking half my pay every fortnight in bank fees! Previously was with them for 5 years.
This bank has been useful and reliable until i started noticing NON transacted money going missing. There will he no transactions, the outgoings dont add up to how much is missong etc my balances will just end up a solid 0.00
I've lost almost 300 bucks today. Nothing to show for it. Got dismissed by the bank saying i missed something. So i counted every single transaction from the orig...Read more

I applied for a credit card with them and was refused even though my credit is good, rang to ask why as entitled to know the reason under the equal credit opportunity act, spoke to a lovely guy in the beginning then was transferred, omg, talk about rude and unhelpful, all she said was it might be because you dont bank with us, i said i dont need to to apply for a card, she could not give me the reason all she kept saying was it must be because of our bank criteria, i was asking what is that? she couldnt give me a straight answer, said i would l...Read more

Having recently been the victim of a random act of credit card fraud, I was pleasantly surprised how quickly & comprehensively the BankSA Card Fraud Team handled the event. Although I was frustrated initially due to the level of secrecy that the Card Fraud Team need to operate under (for their own protection I later found out) the fraud was very quickly rectified. On providing feedback to BankSA on the frustrations I had experienced, I then received comprehensive follow up customer service from a local staff member who explained everything to m...Read more