Norwood dropped the ball many times when we transferred our loan over to them. Really poor customer service / management
Given wrong time for first meeting, then worker didn’t turn up.. didn’t set up account etc properly or sit down to do that; left everything to us/broker, & were never available
Terrible loan service for all Pensioners
I have been a Bank S.A customer for 51 years. My wife and I are on Disability Pensions, we own everything and owe nothing, but can't get a loan! We even own our own land and a small cottage that we just wanted to upgrade. Bank S.A would not lend us 30,000 through a equity loan and would only lend us $2000 as a personal loan when we have more money than that in the bank.
We are absolutely disgusted in their service, they said a loans officer would ring us on Monday after 11am, they tried to call the Friday before and of course I was unavailable.... Then when they did call on Monday it was not a loans officer, it was just someone after more information, that we already told them on the Thursday prior at our local branch over a computer conference. At that first appointment they told us we could probably get a home loan for $30,000 and that a loans officer would call on Monday to confirm details and let us know what we could borrow and what the interest rates were. Well the person that called did not know anything, so the person we spoke to on the computer had not relayed any information to the second person. That is terrible communication. They shut us down anyway, saying that they can only lend up to 95% of the current house and land value which was $27,500. But they don't take into account that we OWN it, we don't have to repay anything. Plus I have $20,000 of super that they don't consider as collateral. Offering us a $2,000 personal loan was an insult, when I have $1,500 in cash and $5,000 in the bank plus 2 cars and a caravan. All in all I have a fantastic credit rating and my wife and I are angry and upset over the way we were just shot down as if we were TRASH. Bank S.A you haven't heard the last of this. Expect an official letter of complaint and also contact with our local mp.
Bad treatment of pensioners
They do not recognise the careers pension as an income.When some one gives up their life to care for someone else and to be treated this way it is appalling.
BankSA bad online security and poor response
I have been with BankSA for over 15 years. Overall it has been OK but in late 2019 my account was hacked and the online Security page offers NOTHING. I could not get my account blocked and I spent all night worried about my account being emptied. I was unable to talk with anyone all night. In this modern Internet world everything is 24/7 and so should banking security access. Any response from their Security department will take days or not at all as was my case. I went in the morning to my local branch to urgently get my account blocked at las...t but the staff would not open up even when I told them about the urgency to close the account due to hacking. They just said come back in half an hour when they finally opened at 9:30 am!! While I eventually found out no money was taken it required all new cards and having to change details with all direct debit arrangements - what a pain. I made complaints to the manager but nothing has been done about it. Their level of interest in customers and security is appalling. On top of that they are owned by Westpac and if one bank in this group gives you grief when it's not your fault you risk the whole group closing all your accounts with NO explanation or chance of appeal. Banks set their own rules and poor regulations using their comfy connection with our corrupt politicians - so much for the Banking Royal Commission, a complete waste of time and money. 25 million crimes by the owner (Westpac) supporting paedophiles and no one gets charged - it proves my point beyond question. So BankSA must be seen in this light and avoided like the plague.
Can't access my data
Forced to switch to eStatements (they charge $3-4 per account per month for print) they only keep 6 months of data accessible online. What a joke! Now I must pay and wait to get each monthly statement so I can complete my tax returns. I have been with the bank 36 years but now I am going to move to a bank or credit union which allows me to access my data. They have it all sitting there in their computers, it's just plain lazy and cheap.
Very Slow at Processing Transactions
You would think in this day and age with fast payments etc that BankSA would have updated the speed in which they process transactions. I have had transactions pending for the past 6 days. Yet my other bank processes transactions simultaneously. I know it’s not a huge problem if you regularly checkin and check your account balance, it is just very behind and backwards with how far other banks have progressed.
Service was so bad for so long
Was with this bank for about 15 years. When I paid out my mortgage I was finally free of bank SA. I changed to another bank who didn't charge annual credit card fees, waiting time on the phone wasn't a minimum 45 minutes and actually valued their clients. Unfortunately when I went to sell my house bank SA informed the conveyancer there was still a mortgage on the property. 1 hour later on the phone to someone who spoke questionable English and I was told there was no mortgage but to release the title was now going to take 4-6 weeks. The service from bank sa has been terrible to say the least. Never ever deal with this bank, no matter what you will regret it.
We transferred to Bank SA about 3 years. All went well until a new manager was appointed. He was referred a matter that required further action involving a refund from a credit card. This was never actioned. Complaints further up the line resulted in obfuscation and incompetence which meant that we have lost a sizeable sum. We will be closing our account. If I could review this bank negatively I would.
BankSA The Disgusting
I have been 10 years with this bank. I had Retirement account, because the interest rate was the lowest of all banks, I wanted to open Incentive Saver account for higher interest rate. I went to a BankSA branch and asked them to open that account. She looked the screen and said that they could not do that. This was something that I have never heard before from any bank. I stood there for a while processing what had happened. When they noticed that I was not leaving, one staff approach the other one and they whispered each other for a while, th...en she said that they would open that account. I was very disappointed and a few days later I wanted to transfer my money to another bank but it did not work, I told them that, and they said that they had fixed the problem. The I tried to transfer money again but it did not work again. Right after that my internet banking suspended and put a block on my account without any notice or explanation. This caused me having no money at all for days. I had to make many calls to the bank and they made me go to their branch two times and waiting there for 45 minutes. They said that it was fixed but it was not. As soon as they removed the block from my account I transferred all of my money to another bank. Now I get 4X more interest for my money. Well done BankSA!
Don't value their customers
Currently refinancing with another institution. Gave BankSA the opportunity to match the new offer but they were unable to even though they were offering a cheaper rate for new customers.
Settlement of the loan was booked for last Thursday and notification given 2 weeks prior. Then the day before settlement they bumped it back by a week. Rang to complain and was given the run around. Asked to speak to a Manager but apparently none were available. Requested a call back from a manager and was advised this would happen but never did. Clearly not i...
We had 2 home loans with the Bank SA and I found out a year later, that the annual fee is $395. They flooded us all the “fee free” stuff and listed the annual fee once that we missed among all the FEE FREE listing . When I asked the staff about monthly fees and redraw fees, she said no to all those fees but never brought up the annual fee.
These people are con man. They don’t realise that their career future is based on trust and honesty.
I have never experienced being cheated by the bank like this.
Poor customer service
Began trying to refinance before covid 19, process is still going with no end in site. Have just found out it is due to Banksa outsourcing their documents to be produced by legal firms in India. They are now scrambling to have Australian firms take on the work. Very disappointed to learn the work was not already kept in Australia. Hopefully it stays here as the issue would have been lessened had it not been outsourced.
Rude, unprofessional and untrustworthy
I've been with bank sa for 20 years and as a customer who regularly changes coins to notes, I've caught them out 3 seperate times shorting me with their faulty counting machines!
Today I brought a stack of change into the collonades branch and asked for it to be counted by weight rather than put through the machine.. after being spoken over and completely ignored the teller went right ahead and three my cash into the machine anyway! I asked "how can you guarantee that it's not mistaken again like it was the last 3 times?" She responded " it's b...
Bank SA have lost touch with their customers
I’ll be quick
Been with them for 46 years, I’ve seen
Opening and closing hours shorten, not suitable for working people...
Next to no flexibility with your accounts (have to keep moving money around to get little to no interest) very annoying.
Can go on, Bank SA you have lost touch with your customers and there needs.
Have found staff members always trying to remain positive, under hash management
BankSA greedy, please complain
Aren’t you ashamed of yourselves to charge a dishonour fee to a account which doesn’t have funds? 15 dollars? In this time you guys want to make profit on the helplessness of thousands, Royal commission wasn’t enough?
Charging $5.00 for tap and go.
Charging$5.00 a month when we are encouraged not to use cash bit of a windfall in these times?
Reduce to $1.00. Also your costs for deposit boxes have gone up. Please address these issues.
Best Bank SA
My partner and I have had loans & savings Accs ( 3 home, 1business & numerous personnel) since 1960 !!!!!! Never had bad experience customer service always polite & professional. Online & phone banking excellent. Every time phoned problem rectified immediately!! No waiting. All talk of shopping around, stay with Bank you know & trust & be treated like royalty.
Three months worth of bank statements, missing somewhere between South Australia and Manilla?
I have been with bank SA for the last 29 years. Almost a month ago, I applied for an unsecured personal loan with Bank SA (my fourth in the last 25 years) and was given conditional approval after I submitted the required documentation. (Which I did) However, it doesn't end there. Some three weeks later (and I do understand that COVID-19 is slowing everything down) I got (another) repeat email request asking me to resend the same documentation, I have already successfully submitted. (I ended up getting no less than 11 of these reminder notices.)...So I ring up and wait and wait and wait, (average wait time on the phone is 55 minutes plus) and once I get through to someone, I get told to ignore the message, its auto generated. So I do, but today I get another SMS message asking met to call Bank SA (or more precisely their call centre in Manilla) I do this, (wait, wait, wait) to be told, that I now have to resend three months worth of bank statements from my primary bank account, which is not a Bank SA account. I ask why? The CSO on the phone becomes very cagey and said its because he has to send to another department. I reply, well then just email them the file. Its not like the document was printed out in hard-copy and then gaffer taped to a pigeon, that was then pointed in the direction of the Philippines??? (He didn't understand my humour as his English was rudimentary to say the least) Then he said, its the responsibility of the customer to maintain all documentation, not Bank SA's. By this stage, I am starting to get a bit nervous and I ask, well where is my document right now? He replies he doesn't really know, but he will look for it a bit later when he has more time, but in the meantime, I need to resend three months worth of online statements. I told him, I was not going to do this, because I don't know what you have done with the last lot I sent you. And here is where it gets even more concerning. Since sending Bank SA three months worth of online bank statements from (deleted for privacy) Bank, I have had no less than three Cyber attacking attempts on my bank account. (Deleted or Privacy) Bank, notified me on the 21st of March, that my account had been hacked into no less than three times by overseas persons. My other bank fixed the issue, but not before my visa debit card was cancelled, my pin number changed, and a formal investigation was lodged with the fraud team of my (deleted for privacy) bank. My other account with (deleted for Privacy) Bank has never been hacked into BEFORE and only since is sent my online bank statements to Bank SA re my online loan application. I have lodged a formal complaint with AFCA who have accelerated it, due to serious concerns around possible breaches of privacy/confidentiality and I have emailed St. George Bank (who owns Bank SA) asking for a response. And no, after almost a month, I am still waiting for an outcome re my personal loan application.
Excellent online features
I have been with Bank SA since 1985 and have enjoyed their products and services for many decades. Now in recent times it has been great to be able to use their online features. Online banking with Bank SA is very user friendly.
Behind the times
Been with the bank for twenty years.
Always behind the times. No phone pay on android for debit cards. Customer service is always slow and unhelpful.
The phone app is limited in features.
How about bring the bank into the modern age.
Questions & Answers
Has anybody else experienced the following? Sorry in advance for long post...
On numerous occasions I've had a few dollars sitting in my account, or couple of hundred.
First incident happened 2 months ago, my bank was in credit by 163 dollars. Checked my bank a hour later and it said 0.00
Second incident was last week. I had 1.90 in my bank for a few days, and then the balance was all of a sudden 0.00 after about 3 hours of checking as i deposited a cheque and was seeing the current status.
Third incident happened TODAY! Last night i haf roughly 300 dollars in my bank. I check 12pm today and its 0.00 AGAIN!!!!!!!!!!!
Please note that NONE of these incidences had any transactions outbound.... the money simply vanishes to a 0.00 balance. I rang the bank today (fraudulent transaction dept as normal bank is shut) and i was told I've missed something. So i calculated all lol of my expenses from the total deposited, and yep. Sure enough roughly 300 isnt accounted for. Where is my money going you dodgy bank!!!!
Please if you have similar situation and found resolution please please reply.
10 years with bank sa Ive only ever received money 1201am following day, where work mates have received it 7:30-9:00pm same day. Never have I received a bank transfer same day. Does this happen to other customers interested to know?
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