BankSA

You can’t contact BankSA branches over the phone, I just want to book a branch appointment. After being hung up on multiple times because I don’t want to go through to a chat bot. Finally get through to a person in a call centre and they tell me the branch will call me back within two business days. She does give me the branch number but then when… Read more

I call it goes straight to voicemail after giving me a message someone will answer my call…same thing over 6 times over a period of time!

Trying to report an issue with potential fraud on my credit card during a weekend. Very very stressed. But could not get any help whatsoever on a Saturday afternoon. Only a very average and st^pid AI called Sam - NO HELP WHATSOEVER. I have been with the bank since 1982 for hell sake! I will be researching other banks or credit unions now, that is for sure.

The Bank SA app is hopelessly temperamental. For all the claims about ease of use it isn’t and don’t make the mistake of ringing to get help. I am currently in the process of closing my accounts with them. Of all the banks I deal with they are the worst. Show details

Great Banking Experience at the Victor Harbor branch of BankSA – In contrast to poor service I have received from Norwood and Unley branches of BankSA, I just had a 'best in class' experience at BankSA Victor Harbor Branch. We were attended to by Donna Larwood, the Branch Manager, who was out front tending the customer bench. She was exceptional: efficient, pleasant and knew her stuff. Henceforth I will do… Read more

all my BankSA branch banking at the Victor Harbor Branch. Thank you Donna, you are a credit to your employer.

Excellent Service – Wow all these terrible reviews prompted me to congratulate BankSA on fantastic friendly service. I don't usually need to go into a Branch but I've been to my local Marion Branch 2 x in the last week to deposit largish sums of money. I was greeted by smiling faces and did not have to wait, no cue up at all. Today at about 10am the teller who… Read more

served me was fantastic!

Been with this Bank for 50+ years and never had an issue. I think some of the complainers need to perhaps have a hard look at themselves.

Great help for power of attorney – Moved banks after complete dissatisfaction with Commbank. Bank SA has been efficient and professional in registering powers of attorney, setting up accounts and term deposits under POA, providing information and advice. Highly recommend. Show details

The website is buggy as hell. I tried to sign up for a credit card but got stuck halfway through the process because the page wasn't loading. I tried to refresh and got spammed with dozens of one time passcode messages I didn't request. I tried to log in again and the same thing happened. Then I got a message about them having technical… Read more

difficulties. No support available other than phone if you are not already a customer. Absolute nightmare of a bank.

I have had nothing but trouble with this 'business'. I cannot access MY money because their left hand doesn't know what their right hand is doing. I keep receiving emails to tell me I need to update my ID or I will lose services. I actually went to the local branch, with my husband and all of our ID docs, which they said had been updated and yet I… Read more

cannot access my account. I attended the Branch again today and their computers were down, fair enough - that happens, but I still cannot access MY money!!!! I would not recommend any St George associated business.

Had to go back into a branch three times to cancel a card after a staff member ordered two cards after 15 minutes of stuffing around. I only needed one. Second time was told card was cancelled but it wasn't. Nearby branches have closed and staff aren't trained correctly, but they make huge profits for themselves.

They are the most useless bloody sucking evil corporation there is , they closed my partners account without any reason the. After days of stress and not knowing she finally got her money back but without reason for why , I recommend any other bank

Has to be the worst bank ever. they don't know what they are doing called credit card and have been on the phone for 2 weeks looking for an account closure letter. keep getting told you will get it with 48 hrs. you can get through to them on the phone the chat line is hopeless. I still don't have the letter and it's holding up my mortgage approval. avoid this bank at all costs. Show details

Bank SA is the worst bank I have dealt with. It has taken over 20 days to receive my new credit card and I still have not received it. I live 73km away from a branch. Numerous phone calls with waits for up to an hour. I have spoken to numerous customer service staff members, and the ID process is a joke even via the app. I was told I would… Read more

receive an email with a tracking number for the courier company. Never happened. I asked for a manager to ring me, but a feedback customer service officer left a message saying to ring him back. I did but you can't get through or leave a message. I have been with the Bank SA for over 40 years and will now find another bank to deal with. I would give them a 0 but I am unable to. The whole process has been absolutely disgraceful. They talk to you like you are an idiot and between numerous staff they still can't get it right.

Have been with BankSA 30 years. I will be leaving the bank. Customer service is terrible, if one has a problem you get sent to Westpac who cant help you. One hand doesnt know what the other is doing. AI has ruined the bank as well.

I have two accounts with BankSA. The day after $370000 was transferred into my account from a life insurance policy my accounts were frozen. I was asked to give my card number over the phone every time I was identified so I could speak with someone (including the fraud department). I had no access to funds, my banking app/online banking,… Read more

transaction history/statements, balance, the bank changed my password and access number and would not inform me of the new numbers and I could not retrieve my CRN online or in branch. After 12 days the block was finally removed however that was short lived and less than 2 hours later my account was once again blocked this afternoon. This time at the branch I was told my card has now been cancelled also and $2000 has been stolen from my blocked account. I still have no access and no way of seeing the alleged transactions and the bank will not show them to me. I have not seen my balance on the account since the original block that happened on the 11/06/2025. I've been told by the bank that I will receive another card in 7 days and at that time I will be able to access my funds again. My mobile app required a fingerprint to access. My card has never left my possession and I very rarely make a purchase online. Should BankSA be allowed to do this to a customer.

Why does this bank still exist. Takes the worst of St George and Westpac systems and uses them. Our charity has banked with BAnk Sa for many years - but no longer. NAB and Beyond Bank have provided more assistance to us than Bank Sa. But the slide in service expecially with colocated westpac bank has led us to severe a 95 year old relationship with this dinosaur. Show details

I am 78 years old. I was the recipient of a life insurance policy. The day I received the funds into my account BankSA suspended my account and access to online banking. This has been done so they don't have to pay me the interest on my money at $76 a day. I have no food, no petrol, my car registration is due and I need to pay for medication… Read more

urgently. BankSA said they would let me have $500 of my money today if I could give them an external account to pay it into which I don't have. They emailed a $100 Woolworths voucher paid to me from my account. I have $570,000 in my account but they won't let me have it for atleast 30 days. The reason they have given me is because "there was a suspicious transaction on my account" but they will not tell me which transaction. They refuse to ID me over the phone because I don't know my account number, CRN ect. The customer advocate, [Name Removed] spoke to me in the initial stages but now will not answer my call nor return my calls. It's been 6 days now and there's no light at the end of the tunnel. Please help me!!

The treatment I received at the Noarlunga BankSA branch yesterday was nothing short of discraceful! I was the beneficiary of a Life Insurance Policy and the funds were deposited into my account. Shortly thereafter the Noarlunga branch and the Fraud department decided for no apparent reason to suspend my ability to access all of my accounts,… Read more

including all funds originally in my accounts, effectively leaving me with no access to any money. I am still unable to access my account and the Noarlunga branch changed my CRN, then refused to give me any of my account numbers or details. The fraud department could not be contacted internally and when I finally made contact they refused to identify me despite being present in store and having photographic id in the form of a drivers licence on me. The matter is still unresolved.

For a head office to not be able to give more than 5k is an absolute joke,and the pig of a manager must have shagged her way there because she shouldnt be in management Show details

Rang Bank SA for help with my account being locked. Staff member ( [Name Removed]) was rude, provided no help and actually made me feel belittled. I will be closing my accounts because of this. Show details

What an appalling banking "service." Yet again, I am locked out of my account - online and app. Suddenly, without warning, they changed the login procedure and, while I am overseas, it is extremely difficult to regain access. Why do they keep doing this? Are they reacting to a built-in security issue? I don't know, but no other bank is doing this… Read more

to me. My first job, when I get back to Australia is to close this awful account and give my business to someone who cares about their customers.

ZERO STARS. Unacceptable amount of time to transfer funds from BankSA to ANZ. I can transfer funds from my PoliceCredit Union account to my ANZ account instantly. I sold a car and the buyer transferred the payment from BankSA to my ANZ account. Why didn't the money transfer instantly? Where did it go for the now 48+ hours I am waiting to be paid,… Read more

and he is waiting for his car. UTTERLY UNACCEPTABLE GIVEN OTHER BANKING INSTITUTIONS INSTANTLY TRANSFER FUNDS. LIFT YOUR GAME BANKSA

Horrid Customer Service – trying to get help for overseas transfer issues. I ring up and the foreign lady puts me on hold after waiting for sometime and doesn't get back to me. So frustrating. Why don't you look at the horrific reviews you are constantly getting and actually do something about it. Show details

Remain unable to open an account after 5 hours and 11 phone calls. Gave up – I would give no stars but that is not an option. after 5 hours and 11 phone calls, I remain unable to open an online savings account. Their telephone lines are set up to give you 1, 2 or 3 options and then when you hope and hope to be put through to a human, they just cut you off. The "Links" they insist on sending to your mobile don't work. They… Read more

tell you to go to a Chat button but there is no chat button on the screen. Joy told me to pop into an account to verify my documents because the 'verify documents' didn't work, but I am a half a continent away, on the east coast. Absolutely impossible.

Totally incompetent – You spend hours on the phone with the call centre, they can't help. You get transferred to the 'supervisor' who simply spouts what the call centre has said! Then they disconnect you for becoming agitated. Bank elsewhere!

Poor customer phone service – I attempted to purchase an item online which required a one time password via the vendor's site. After numerous attempts to speak to a person on 131376, quoting the above problem the automated system hung up repeatedly. It appears the system does it's best not to talk to any customer. Pathetic. Now I will attend a branch.

Online is rubbish and good like finding a person to help... they dont exist.. your stuffed – Horrible experience using their online systems, then good luck with finding a person. Since they have no real people you would hope online works. And.. it doesn't!! Same experience with all their partners and other owned banks (Bank of Melbourne, St G, SA Bank). Bad Bad Bad stay clear.

A poor banking – What a service!!! With the same document and information ANZ approved a credit card but Bank SA rejected. They didn’t even informed me of the outcome, had to call and wait on the phone for 30 minutes. A third class banking system will always be thirds class. Thanks for saving me from the bankruptcy.

Disgusting service – Disgusting bank! They rang me up and asked about my personal finances... Then I had trouble getting a new debit card and too top it off they aren't processing my weekly wage fast! I was with another bank and my pay was in friday every week, now since switching back to bank SA they process it on a Saturday which is ridiculous!!!

Completely negative – This bank is be most useless in the southern hemisphere. Avoid. They interrogate you to confirm your identity after waiting on an hold line only to tell you they cannot assist and that you need to visit a branch. What a joke. Don’t waste your time like they did mine. They have zero respect for their customers.