BankSA

Discharged investment loan and at same time 50k goes missing from redraw account on owner occupied loan.. I'm assuming they needed the extra security due to selling investment property but there's no figures and settlements team have no idea . I just want to know figures could have they done it with 45k and left me with 5k in redraw?? not an unreasonable request I think cause it is my money apparently.

I submitted my online application for BankSA more than two weeks ago, however I didn't't receive any feedback from the bank. So I called the online service numbers for my application, however, the staffs transferred me to four different person, and everyone was saying they don't take charge of this issue. Finally, after waiting nearly ONE hour through the phone calls, they told me they can't find my application record. This is Crazy! It's extremely unprofessional. If I could, I would withdraw my account application immediately. Terrible customer service and terrible bank system.

I just want to call the bank to see why they have changed my home loan rate and what it was before it was changed. They seem to forget to put that bit in the letter that they send you.
Getting through to the call centre is ridiculous as it seems that they are ALWAYS getting longer than expected call volumes. I've been with them for many years and can't remember a time when they didn't have higher than expected call volumes. Here's an idea, hire more staff. Or better still, give people more information when you send the letters out. (unless you have something to hide of coarse)

I applied for a bank sa credit card in early Feb..'you will receive a reply in 4-5 working days'.....Its now 3 march no info..the 1300 service is useless...pressed '1' for the service re credit card info re my appln - would not even register the '1'...terrible..and I am actually ring to pay them $$'s for the card.

Firstly, as marketing professional , I cannot believe Bank SA read these reviews and do not action improvement.
I spent hours doing a lending application online after speaking with the lending manager [Name Removed]. That was weeks ago and I haven't heard from him. Pretty sloppy bank practices.

Given wrong time for first meeting, then worker didn’t turn up.. didn’t set up account etc properly or sit down to do that; left everything to us/broker, & were never available

I have been a Bank S.A customer for 51 years. My wife and I are on Disability Pensions, we own everything and owe nothing, but can't get a loan! We even own our own land and a small cottage that we just wanted to upgrade. Bank S.A would not lend us 30,000 through a equity loan and would only lend us $2000 as a personal loan when we have more money than that in the bank.

We are absolutely disgusted in their service, they said a loans officer would ring us on Monday after 11am, they tried to call the Friday before and of course I was unavailable...

They do not recognise the careers pension as an income.When some one gives up their life to care for someone else and to be treated this way it is appalling.

I have been with BankSA for over 15 years. Overall it has been OK but in late 2019 my account was hacked and the online Security page offers NOTHING. I could not get my account blocked and I spent all night worried about my account being emptied. I was unable to talk with anyone all night. In this modern Internet world everything is 24/7 and so should banking security access. Any response from their Security department will take days or not at all as was my case. I went in the morning to my local branch to urgently get my account blocked at las...

Forced to switch to eStatements (they charge $3-4 per account per month for print) they only keep 6 months of data accessible online. What a joke! Now I must pay and wait to get each monthly statement so I can complete my tax returns. I have been with the bank 36 years but now I am going to move to a bank or credit union which allows me to access my data. They have it all sitting there in their computers, it's just plain lazy and cheap.

You would think in this day and age with fast payments etc that BankSA would have updated the speed in which they process transactions. I have had transactions pending for the past 6 days. Yet my other bank processes transactions simultaneously. I know it’s not a huge problem if you regularly checkin and check your account balance, it is just very behind and backwards with how far other banks have progressed.

Was with this bank for about 15 years. When I paid out my mortgage I was finally free of bank SA. I changed to another bank who didn't charge annual credit card fees, waiting time on the phone wasn't a minimum 45 minutes and actually valued their clients. Unfortunately when I went to sell my house bank SA informed the conveyancer there was still a mortgage on the property. 1 hour later on the phone to someone who spoke questionable English and I was told there was no mortgage but to release the title was now going to take 4-6 weeks. The service from bank sa has been terrible to say the least. Never ever deal with this bank, no matter what you will regret it.

We transferred to Bank SA about 3 years. All went well until a new manager was appointed. He was referred a matter that required further action involving a refund from a credit card. This was never actioned. Complaints further up the line resulted in obfuscation and incompetence which meant that we have lost a sizeable sum. We will be closing our account. If I could review this bank negatively I would.

I have been 10 years with this bank. I had Retirement account, because the interest rate was the lowest of all banks, I wanted to open Incentive Saver account for higher interest rate. I went to a BankSA branch and asked them to open that account. She looked the screen and said that they could not do that. This was something that I have never heard before from any bank. I stood there for a while processing what had happened. When they noticed that I was not leaving, one staff approach the other one and they whispered each other for a while, th...

Currently refinancing with another institution. Gave BankSA the opportunity to match the new offer but they were unable to even though they were offering a cheaper rate for new customers.
Settlement of the loan was booked for last Thursday and notification given 2 weeks prior. Then the day before settlement they bumped it back by a week. Rang to complain and was given the run around. Asked to speak to a Manager but apparently none were available. Requested a call back from a manager and was advised this would happen but never did. Clearly not i...