BankVic

I have held accounts with Bank Vic for a very long time and never been spoken to so rudely. The person on the phone snapped back at me when I asked a question. Very poor indeed. Not happy

Generally very happy with BankVic, but there was a planned service outage in Online Banking tonight Saturday 2/5/2026 from 10pm- 1am... on a Saturday night! I use the app. I've been to the website twice in two years. Where was the notification or warning of the outage? On the service that will be affected? Nope. Only on the website. Good thing… Read more

card services aren't affected. Am stuck in the CBD with no ability to transfer money from one account to my card, but I could use my card if it had funds available. Thank goodness I wasn't trying to transfer money to pay a restaurant bill. Ridiculous and dangerous. Really poor planning.

Honestly had no issues with our credit card up until the details were stolen and used to make fraudulent purchases. Bank Vic's customer service was appalling. Firstly, we noticed the fraudulent activity on Friday evening- there is no customer service contact until business hours on Monday. Called the emergency VISA line, they locked the card and… Read more

said to call Bank Vic on Monday to organise a replacement. So for the weekend we are without access to our funds. On Monday Bank Vic customer service advises us that a new card will be received in 4 business days and they cannot issue a digital card until then. So we cannot access our funds until we receive the card and our direct debits are getting declined. It's been so frustrating. We submitted the form to dispute the fraudulent transactions and brought this up with the customer service agent who advised us to "hold off" and contact the company that the transactions were made through because otherwise "Bank Vic will have to investigate." What do you mean!? That's your job. Unbelievably horrible customer service, no help at all and we are we still without access to the funds. Do not recommend.

Pretty Good In My Opinion – Whilst their online service can do with some improvements, overall I feel it is a better service then many others. I have been a member for many years and have no intention of changing. Show reply

Excellent service for home loan review – As a long-standing customer of BankVic, I asked for the interest rate on my home loan to be reviewed. The team member came back to me promptly with a great rate. Happy customer Show details ·  1

Excellent Service from BankVic – I have been with BankVic for 37 years. I do all of my banking with them and I have had a couple or mortgages and various loans over the years. During that time, I loved their service, professionalism and caring. I recently had an issue where I felt quite let down by BankVic. Now, this could turn into a rant, but instead I documented what my… Read more

issue was, how I felt and forwarded this to the senior management of BankVic. I did this before I posted to review sites as I wanted to give them the opportunity to respond.

I have to say that I have been blown away by the excellent service that has gone beyond anything I have ever experienced with a Bank. I had a senior person (who was on holidays) responding to me within minutes of me sending them my issues. Not only that there was a timeline for their response and a real human understanding of my issue. I was dealt with better than I have ever been over the previously 37 years with BankVic.

I went from being angry and upset with BankVic to understanding why I had the issue to being full of praise for the handling of the resolution. It wasn’t just resolved satisfactorily; it was resolved magnificently. I had really underestimated BankVic, their service was exceptional. I know that we all have different experiences, but over the years I have been treated well. Over the past couple of days, I have been treated fantastically and exceptionally by BankVic staff at all levels.

I could not rate them higher. To everyone posting, I had similar issues to some of you. I recommend talking/email them with your concerns. I now know that the current BankVic Board do listen to members and their concerns and will try to resolve the issues. I know that I am sounding like a fanboy, but I have been absolutely blown away with the response to my issue, the resolution process and the outcome! Thank you BankVic.

Have been a Bankvic member for over 11 years as well as a Victoria Police member. We’re constantly told that this is the bank for emergency services and that they support us in a way that other banks don’t. What a load of rubbish. In my entire membership with them, I have never successfully been able to secure a home loan with them of any size or… Read more

rate, despite having perfect credit history, no liabilities, high income and always more than a 30% deposit. Even a basic refinance from another bank has never been successful. Everything from the application stage onwards is very slow and doesn’t move unless you call them 30 times a week asking what the hold up is given excuses that make it sound like there’s only one human being at the company who processes all loan applications and assesses them with their left foot. Then there’s always some sort of silly stupid excuse where they make it sound like you’re a real burden on them and that you’re unlikely to be able to get a home loan through them, despite having no issues whatsoever securing multiple home loans smoothly with other banks. Their processes and bureaucracy is next level. A basic application for a credit card can take 2 months despite providing them with everything via their online application forms. A colleague and friend recently managed to get his mortgage across to Bankvic refinancing with them from a big bank. The process took 4 months from start to finish, with the hold up being with Bankvic. I know of 6 colleagues who have all gone through the same issues I’ve faced over the 11 years with Bankvic. I only know of a single person who has managed to get a home loan through them and it was a simple mortgage refinance.

If I could give BankVic ZERO stars I would. They are have lost their way so badly. If you are considering opening an account, look at the reviews, they can't all be wrong. When this was the Police Credit Union, it was brilliant. When it became BankVic, it imploded into an incompetent mess. Woke this morning and logged onto my account to check… Read more

funds ahead of a long weekend (NSW) only to find my account has been LOCKED for reasons unknown. I can't check my balance online, I can't transfer money between accounts, and I have to wait until 0800 Monday when Customer Service reopens! Outstanding, what do I do in the meantime? Pay with things with air since I cant transfer between accounts??? You don't even offer the ability to get a balance over the phone or transfer between accounts like you use too. Because I was st*pid enough to have you as my main bank, I am now effectively stranded this weekend.

This is the last straw. Come Monday, consider this client of 31 years gone as I will be closing all my accounts and refinancing home loans.

After being a member for the last eight years, I decided to reapply and increase my credit card limit from $5,000 to $7,000. I submitted my application in June and did not hear anything until the end of August. After sending a few follow-up emails, I received a call today regarding the outcome of my application. Now, my husband and I are reconsidering whether we want to continue supporting this bank. Think twice before joining them. Show details

As a police member with VicPol at the time, I bought into the desire to support the organisation in a meaningful manner, and while at the Academy for initial training, I signed up with Bank Vic. So far, so good. Everyday banking went well, Then things went a bit loopy. My partner and I approached BankVic to take over our home loan. Two meetings… Read more

and suddenly we were invisible. No communication and no explanation. We then decided on forgetting the whole idea of supporting BankVic. Cancelling our membership was our next hurdle and since that time phone calls have not been helpful at all. Regular account statements keep arriving, each for less than 50 cents credit. It seems that I now have to pay more than that on public transport to prove to the bank that I'm real and want "out". Sadly, it's a loss for this organisation which is supposedly supporting the VicPol community.

I’ve had a very disappointing experience with BankVic. My application remained idle for over five weeks without any progress, and the lack of communication from staff has been extremely frustrating. I’ve had to follow up repeatedly just to get a response or move a single matter forward. This level of service is unacceptable. Show details

I am not sure what is taking so long for a contract to be sent, where everything has been approved. Application submitted beginning of March still waiting, where I did the discharge process with my current bank. Is this normal processing time of this bank? I have currently paid $6k interest more on my current loan, I am not sure complaint will give my application a boost or not.

My partner and I reached out through a referral from a friend to get finance organised for a home loan. To cut a long story short this process dragged out for over 2 months, the staff member at bankvic was totally disengaged and not interested. When going through what we thought was an application, it took multiple emails and document submissions… Read more

(we had to submit the same documents twice and we were asked multiple times for documents she already had from us). There was no care factor or attention to detail. What’s worse she said she would have everything submitted before going on annual leave. To our surprise nothing was done (this is after 1.5 months). We then get allocated another staff member who was extremely condescending and dismissive of us. We went with a broker and had our pre approval secured within 48 hours with a competitive rate (with a different bank)! Don’t waste your time dealing with an incompetent bank who clearly aren’t interested in new business! Also, consider giving your team training in customer service!

We've been a bank vic member for over 6 years with a mortgage. Initially they were great so when it was time to refinance we decided to stick with them rather than a brokers advice to switch. It has been over 10 weeks and we can still not get any help to refinance after multiple phone calls and emails. It seems they only prioritise customers… Read more

and couldn't care less to retain current clients.

We refinanced another home before Christmas via a broker and had the best experience and so efficient. We are so confused how staying with your current bank can be so much harder than switching.

Slowest, most inept bank I've ever had the misfortune of dealing with. Been a member for 25 years, had several mortgages and car loans over that time. Never fallen into arrears. Recently applied for a top up of my home loan. Despite having more than 50% equity in my home and a decent superannuation I was put through the ringer like I was trying… Read more

to defraud them. Due to numerous false promises from the bank that the funds would be available 'in the next few days' I'm now, for the first time in my life in the situation where I have to tell movers, tradies etc that I don't have the funds to pay them. As soon as this debacle is sorted I will be re-financing. BankVic deserves every negative review posted.

Yesterday had a call fr bankvic staff. said someone tried to use my bank card, and my card will be block and can't be use, will send me another card. i said, i on holiday and need money can't wait until 5 working day. he said i can go to ATM and ring them, they will unblock and block after that. I said ok. This morning i rang to make sure is… Read more

genuine called i received. Rob said it's. and advised me to go to ATM same. it's raining i went to ATM rang, Alia answered a called and said i can't remember call password she can't help me, I said this morning Rob, send me code to my Mb and verify that way, she (Alia) said, i don't remember call password and she can't help me and hang up. i rang again and Alia answered a call again. i asked her name but she tried to avoid to give me the name. and asked so many questions to avoid sort out the issues. i so mad and said the F words to her and she hanged up again. Let than an hour Jerry or Jarrod rang me and told me i can't speak like that to my staff. I said if your staff (i mean Alia) acting like professional this issue been sort and i don't have to frustrate. He said no matter what Alia said or done i can't speak to his staff like that. I said after almost 30yrs with bankvic, i can take my business else where. he said what the issue and what can he do.... OMG. don't asked me anything, rang me and told me don't speak to his staff that way... what a scumbag... this is the worse online customer service ever i come acroos in my life. i consider to do with other bank now. This kind of scumbag. i don't even to spend one more minute with them.

Bank Vic delayed our settlement – Our house was to settle two days ago and it hasn’t bc of the teller inserting the incorrect account number from our savings account. The money has then not transferred into the account of settlement. We will be penalised as we are still waiting on the money to appear in the account , apparently the bank can’t use SWIFT . The bank will be approached for compensation , we are bitterly disappointed.

No customer focus – I am coming off a fantastic fixed rate with my home load. Bad timing for us. Of course I don’t want to go to the effort and time it takes to apply else where so I did my homework. Found a better 2 year fixed rate with ANZ, I called BankVic- “we will pass this on to the home loan team”- no response. I emailed the evidence to the main site… Read more

requesting a call to discuss- a couple of days later I found an email “sorry we are unable to match this”. Ok no worries- my Money is a drop in the ocean and I will Move my mortgage. 1/10 customer service

No communication – Had planned on moving all of my banking over to them after being with the big 4 for a very long time. Got the initial tick of approval from Rachel, then heard nothing from Bankvic for approximately 2 months. When I rang to follow up on the applications, I was told my application was declined. I had declined offers from other financial… Read more

institutions as I assumed my application was approved, thus the lack of communication from bank if cost me 1000s in potentially saved interest.

I would never recommend this bank after this lack of communication

Credit card eligibility is pathetic – Don't bother applying for their Qantas Visa Credit Card if you are an association member. Based on their criteria to be approved for a $5000 credit, the majority of association members will not be eligible. Don't risk your credit eligibility on them and instead apply for a credit card elsewhere. Show details

Terrible service – I’ve been with Bank Vic for more than 20 years and had 2 mortgages with them. I have never missed a payment or had an account in arrears. I recently applied for a credit card and was denied, despite having $500,000 in equity and significant savings with the bank. The customer service was also terrible, with me having to chase the application up multiple times. I will be moving banks. Show details

Worst Bank in Australia – We have almost $500k in savings with BankVic. We also have a $386k Investment Property loan. We have sold the investment property and over $400k was sent to BankVic as part of the settlement on Friday. I called today (Monday) to find out what was happening with the loan. BankVic's response was that they did not know anything about the payment.… Read more

They later called back to say they had found the money but apparently do not know what to do with it.

I tried escalating this to senior management. Senior management won't speak to me because it is beneath them to speak to a member and the loans department won't speak to me because I have escalated the issue to senior management.

Worst loan process ever - don't bother – After banking with them for 42 years as a family I recommended my daughter who has been a member over 30 years. The whole process was deceptive (when asked for progress reports) and only when my wife intervened and demanded an update did we get some sort of honest response. Really - nearly 2 weeks for a small car loan! And then after being… Read more

pressured for a response they offered less than requested which on face value appears to be a punishment for challenging their poor processes. I'll seriously consider changing banks.. If I could give no stars I would..

Tired of chasing Bank Vic – I originally applied for a credit card with Bank Vic over 2 months ago. The only communications I have had from them are automated emails after the application saying, "We will respond within 4 days." I have called them four times now chasing up the progress of this application. I was most recently told that I would be contacted by the person… Read more

managing my Monday. Monday has come and gone and I am yet again waiting for any communication.

I have never had to work this hard to be a customer.

Money stolen from savings account and won't give bank – If I could zero stars I would. I had a savings account with Bank Vic. I didn't check it often. Uber Eats (or someone) stole $471 from my account over 14 transactions and over three days, this wasn't flagged with their risk team even though I had never had uber on that card. Not once was I informed by the bank. Fast forward four months later, they… Read more

won't help me get my money back as it's over 120 days since it happened as I hadn't checked in. Then to make matters worse, when I realised, I tried to talk to them and they couldn't verify me as I hadn't used the account and couldn't remember my verbakl password I made 4 years ago. Worst bank I've ever delat with in my life, they just shift the blame to VISA. I have now removed all the money from the account and do't plan to ever go near them again. I wish I read all the other reviews before I opened a saving acocunt with them.

Major privacy breech – I have been with BankVic/Police Co-Op for over 20 years. They recently sent my violent, abusive ex-husband a confidential letter (even though we’ve been split for over ten years) with my details including my address. They could have gotten me killed. When I called them they said they would get someone to call me back which of course they did not.

Backwards – The most backwards and least customer focused bank that I have ever been with. They claim that I no longer even have any money with them, but they will not let me close the account. They refuse to remove my contact details from their systems, unless I go into one of their branches, which I imagine is a cave, filled with fax machines made out of mud and sticks. Show details

Regretfully getting worse by the year – I have been a member of BankVic for almost 20 years, but I am now done with them! I initially joined due to their very competitive loan and savings rates, along with credit card services that included travel insurance, but over the last few years noticed a steady decline in their offerings. To begin with, their savings interest rates have… Read more

become completely uncompetitive. Furthermore, they have removed the travel insurance benefit from the Gold credit card. It's also concerning how security-conscious they have become, to the point where they consistently reject both outgoing and incoming payments. This necessitates calling their customer service, and even then, they assert that they are doing so to protect me. However, they don't consider that a bank exists primarily to assume certain risks on behalf of its customers. This excessive caution leads to a situation where they reject almost everything, resulting in a waste of both their customers' time and the time of my customers trying to transact with me.

Perhaps I should have realised this earlier, when they sent out their annual calendar with an extra day.

I want to support local business and local employment but have decided that I can no longer do my banking with BankVic. The deterioration in their services and their overly cautious approach have convinced me that it's time to seek better alternatives for my banking needs and there is currently no shortage.

Salary packaging service is TERRIBLE – Do you want a card that will get declined EVERYWHERE despite having ample funds? Well, you’re in luck if you’re with BankVic! The hospital I work for uses Bank Vic as their salary packaging provider and it could not be worseee. My meals and entertainment card is so unreliable, sometimes it works with a tap, sometimes I have to insert and select… Read more

savings (or credit depending on the mood it’s in) or sometimes it declines - all at the same cafe! Literally, makes no sense. Called them and waited on hold for an eternity only to be told to try inserting the card more often - why have the tap option?! So I try inserting it- same Maccas, different day. Declined one day, worked the next. Awful product. Have been petitioning my hospital to use literally any other provider!

Worst customer service and experience – Applied for a loan in late October and still waiting to be hear back from them Feels like I have to constantly chase them for follow up Even when you apply for a bank card they don't even notify you that it's been approved Here me thinking CBA was bad But this company is 10 times worse!!! They don't even understand how to look at payslips with… Read more

penalties Would never recommend any nurses to this company They are just awful Please read every comment before thinking about this awful business My house has been evaluated and I have to call them to hear what was the results or outcomes This should not happen 1.7/5 star rating was a flag in the start! This company does not make any sense and not worth it!

Signed up for a credit card - ended up canceling the application after approval – I signed up for a credit card, after nearly providing every detail of my life to them they were still making it difficult. The reason I applied was because I refinanced our loans and was closing the credit card that come with it. We were finally approved after 3 weeks. I then need to sign both myself and my wife up for an account. Which I had to… Read more

do 2 times because apparently they only received half of the application. After verifying both of our details via passport and licence we then got a email a few days later telling me I needed to send certified copies of our licences and other stuff to them via email due to recent data breaches. This was now at 4 weeks. I called and canceled all our applications even after being successful for the credit card. I applied for a credit card with another bank and they had me set up to go within 2 days. I opted to pay for this other card with the other bank rather than to go with my union fee free credit card if bank vic due to how complex it was! Would not sign up with them again.

From excellent police credit service to complete and utter stupidity by the current donkeys – Since its inception in the 19 seventies Used to have the best customer service available Since the change of staff it is not worth a cracker, bloody terrible lack of knowledge of how to operate a financial institution with no customer service

Not happy Jan – New home loan customer and rate increased within 6 months of loan despite guaranteed 3 year introductory rate of 2.19%. Misleading home loan advisor and ambiguous written contract Made a complaint in writing to their complaints department - no response. Follow up phonecall just as dissatisfying with poor customer service. Will be looking elsewhere for a home loan. Show details

Disgraceful service with online banking – Bank transfers to other banks using Bankvic take up to a week to be received. Totally unacceptable. Show details