I think the staff just decide, 'I'm not doing that today.' The laziest bank and staff I've ever dealt with.
I applied for a credit card. They called to confirm details and said everything is fine and they'll call me back - I never heard back. After emailng the person twice with no response, I called again, another rep said she'll follow up. Again, I never heard back. I emailed both these reps twice each again, and of course I never heard back. I filed a complaint, I never heard back. What a joke. Eight weeks later, still ignored. It's like they decide, I don't think I'll work today. Just lazy.
On ANY given day it’s a flip of the coin to see if bank Vic app is working or not
Had an absolute gut full of this banks app not working or continuously down for maintenance that does absolutely nothing to fix any of the faults! It wouldn’t surprise me to see a mass exodus of customers leaving this bank. PATHETIC
They are beyond terrible, never use! They are not necessary for emergency services.
I signed up with Bankvic approx 6 years ago and they have been terrible the entire time. Unfortunately i had loans with them so i had to stay but can finally escape. The website and app crash non stop and have since i joined. They do nothing to remedy this issue. They have ridiculous dishonour fees but don't notify you that it's happened, why it happened and and they label it as "DT fee" so you don't even know what it is. Please stay away for your own good. If you are Police you don't need them, they try and tell you that they help more eg eg, it isn't true. They get their hooks into new recruits at the academy all the time and most end up leaving due to the issues raised.
BankVic, or the Victoria Police Coop as it was formerly known is a disgrace to its membership
I have been with BankVic and the Police Coop as it was formerly known for almost 40 years now.
I remember as a Constable, applying for a $6000 car loan in about 1984 being repulsed by the disgustingly high interest rate they wanted to charge me, around 9% by memory. To add insult to injury they also wanted a signed guarantor for the money! What a joke, I was after all one of their faithful police employees who probably should not have been treated like a local crook with a bad credit rating! I walked down the road to one of the big banks who...
Was lied to for 4 weeks about getting a home loan!
I applied for a home loan which they stated will take 4 days. I had to constantly chase them up as they never got back to me.
After 4 weeks of calling them and the bank manager constantly telling my 'early next week' then getting to early next week would then state the same thing over and over.
A genuinely sad experience as a health care worker they told me that they look after front line workers and this is the bank for them.
This is how you treat anyone by lying to them, some serious poor behaviour on behalf of Bank vic.
won't release money to vendors and won't release the money back into the account
I made orders with both ebay and amazon. with ebay the bank paid the amount and then also put the same amount on hold. with amazon they held the money, but then declined to pay them. I rang them and they told me the vendors were holding on to the money, so the money wasn't with the bank. I contacted both ebay and amazon who told me the bank places a hold on the money. So the bank is holding my money, not giving it to amazon, charging me double for ebay purchases, and taking ages to return it to me. Terrible service.
Failed to notify us of $30k worth of the fraudulent transaction.
Thousands of dollars were being taken from our account over a period of weeks until we noticed that 30k+was stolen. Bank failed to notify us, refused to refund it, and gave us $1000 "in good faith". In a separate incident, they leaked our private and confidential information (ID, address, number, bank details, and statements) to a complete stranger.
the end of a long relationship, its not me its you
Joined back in the day (police co-op), it was great, the service the costs / fees and great products. Staff came out at least once a year to chat and service the mini co-ops around the state, little copper clubs etc etc, then they (BV) wanted to play with the big boys and become a bank, with that everything changed. Little copper got dropped, just when my 2 sons nearly completed the saving incentive scheme they had, no more over phone payments system, really long waits on phone (remember the only branchs are in Melbourne). Ask for a calendar ar...ound 3 times a year and encouraged to download and print your own! this years turned up in Feb! The BankVic constantly changing pay in methods, now via Aus Post, asked for pay in book 3 times and waited 5 weeks to receive.....the icing was my son, now grown up applied for a home loan and had great LVR with his deposit and full time work; got messed about with repeated and new questions over 3 weeks with out being able to approve his application, extremely stressful especially for a first home buyer. went online and booked into a real bank and walked out the next day with a loan in 90 minutes AND a lower interest rate, extremely professional and left me wondering why I am still here...
Still Very happy after 30 Years of banking.
I have been a BankVic Client for over 30 years and have been very happy with all aspects of banking with them in that time.
Most recently when I bought a used car but was given the lower "New Car Loan" Interest Rates saving me thousands on the purchase of my car.
They have always provided freindly and helpful customer service.
What a ripoff smsf interest rate
We opened a smsf savings account within the last year when rate was over 1%. Now the rate is about .4%. How come Me bank can still give over 1.25% on personal accounts right now. What a ripoff when Bank Vic know that they have you by the short and curlies in the smsf.
I should have listened to friends and colleagues and avoided.
Applied for a loan & was told it would take 5-10 days.. after nothing but silence from BankVic I discover the application had been made for MORE than I'd wanted, it was the wrong TYPE of loan (I wanted car - they applied for personal), they had asked for the incorrect paperwork and the member responsible had resigned without anyone taking over my application.
It took another 6 days to sort out - all up 4 weeks for a loan of $10k.
In the end I had the funds from another bank in 3 days AND with a lower interest rate.
In the process of closing my accounts as we speak. Never again. Had been about to open up accounts for my elderly parents with them - not a chance now. I'll take all our business elsewhere.
Worst bank in Australia
Been with this bank for 10 years, unfortunately bad experiences Im shutting all of my accounts. The customer service is below average. Let’s start with fees. They charge $19 if you have insufficient funds, and they charged me that three times in the space of a week. That’s theft. When I emailed them about it they told me they aren’t refunding me the fee and to basically deal with it. The online bank transfers take AGES about 3 days when it’s much quicker with other banks. Can’t do any international transfers with Shopify. So many hidden fees. Go with ING instead they have unbelievably amazing rates.
Ive been with Bank Vic for almost 30 years and Ive never had an issue, home loan excellent, personal loans, no problem, I actually have no need to attend a beach as their online access is great. Customer service top marks.
Very easy to use.
I have been with bank vic for over 20 years.
the bank has always been reliable and easy to deal with.
Customer service is very good. The only negative is the small amount of branches, but as i don't frequently need a branch, that is not an issue for me.
Poor salary package service
Has been using BankVic's salary package service over 6 months and it's very disappointing. The salary package admin fee is much more expensive than other SP organisations. Plus, they also charge extra money for claims, which I have never heard from other salary package organisations. This bank is definitely not that caring for their clients as they say.
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