BankWest

I have been with them for 5 years.
They helped me get a refund for a purchase made via credit card that the vendor refused to refund. Never really needed help from their customer service but they came through when needed.

We called Bankwest to get some answer on our home loan, The representative call [Name Removed] answered the phone, he was very rude and would not explain things properly. we have started the process of changing banks.

I have never left a bad review, but I have to this time.
I have been with this bank since securing my home loan in 2019. I have always paid my mortgage on time, have a substantial amount of money in the account, am permanently employed with a government job and have perfect credit rating.
I applied for a credit card and went through a lengthy process of answering questions. I was granted a large amount and sent the card. I didn't activate it so they cancelled it. I didn't realise I had 90 days, but it would have been nice had someone text, ...

Very poor service. Don't like us to call them for any loan or mortgage. They want us to contact agents. Poor customer service. 30 minutes to pick up a call.

Changes accounts without consent. Excessive interest rates. Few branches. Repeatedly given customer service reps who are on holidays. Grossly undervalues property. Had to go to Banking Ombudsman over their behaviour

Applied for a car loan back in 2019, wasted an hour going through the application process only to be knocked back for no reason given so got finance somewhere else. And trying to set up automatic payments is impossible, sometimes it makes payments other times it decides not too (also for no reason given) so bills have to be paid manually like the dark ages.
Had loads of other issues with this lot and everytime I want to do anything banking related I get anxiety knowing that there's a problem with ABSOLUTELY NO EXPLANATION!

Saw a huge Bankwest billboard at the corner of Hay street and Thomas street in Subiaco stating "when you call Bankwest you talk to a LOCAL call centre".
This is "incorrect" (must use polite language in this review): last week I was put through to their call centre in Auckland, NZ,
How local is "local"?

"This conversation will be recorded for quality, etc..."
I agreed and asked for a copy of the conversation.
They promised they would send it but they didn't.

Transparency: 0 / 10
customer service: 0 / 10

Called customer service twice. Answer on recording, waited 12 mins gave up. Second call waited 16 mins still unsuccessful. Very frustrating! You'd hope they'd have an option for a call back for a big institution.

I have been with the bank 3 years. The service has been terrible with loan department. I have to contact them weekly. Get told they will call me back with feed back. Has been over 7 weeks and still nothing

Never has an issue with the bank until I needed to call them because it's the only way to change the daily limit. It has been more than 25 minutes of wait and I still cannot reach anyone o complete this transaction. This is not something I could do online or by other means. All the good-will they made over the years is gone. Stick to Commonwealth Bank, best in Australia.
BTW, the guys working in Customer Service are great, response times are unacceptable.

Takes at least an hour or more to talk to someone in customer care, doesn't matter which day or time of day you call. Bank would not provide clear details on the loan settlement and the transactions logged for settlement are so unclear that it would not be possible to decode. Call them and get dropped in between after waiting 45mins. Payment limits are also very silly, OSKO restricted to $5000 per day and pay anyone restricted to $20,000, total transfer limit of 20k only per day including osko.. Other banks are doing around $50k and $100k transfer limit. Why cant this bank increase the limits?, except for home loan interest rates, nothing else is good about. Service response times is big 0.

So I have had a good run with this bank until I decided to move my business account to them. Firstly, they did not accept a scanned in copy of my signature on a form, they needed me to sign the form and scan it in. This is EXACTLY the same thing - I assume they have someone non-tech savvy spouting out garbage at HQ. For anyone without antiquated technology, do NOT sign up to this bank for business purposes. Further, I've been trying to get them to stop sending me mail because the mailboxes on the street have been getting mail stolen - Bankw...

This CEO couldn't run a bath! Once it became Commbank's crap it became garbage! Untrustworthy, rubbish website, long phone queues. Exhausted staff (but polite).
Garbage CEO.
Don't bother! Go straight to parent Bank - Commbank

They really do not care if you have banked with them for 10 years . They aren’t the cool hip flexible for the customer bank they claim to be. They aren’t modern, they aren’t different. They don’t care about customers they just care they have your money that’s all they don’t actually want to help you. I do not recommend them at all! So sad I have banked and been loyal to them and now I have to move all my savings everything over. Horrible bank also fitting that the supervisor I spoke to her name was Karen …. That says it all.

Have had a loan for years with this bank and never missed a single payment however, they treat their customers with total disrespect. They lie and fabricate issues.
They lie about promising to change your loan rate. Then when you say you will move banks if they continue to show disrespect they close my accounts and refuse state "You will not be able to open any new accounts with the bank".
Is it any wonder they had to close most of their branches when this is their attitude. I recommend everyone send complaints to AFCA