1 photo
BankWest

BankWest

Online, Branches
1.5 from 650 reviews · View Statistics
See the Best Banks in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for BankWest? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Transparency
    1.6 (144)
  • Customer Service
    1.6 (161)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Andrew C.
Andrew C.Bruce 2617, ACT
  • 2 reviews
  • 1 like

Perfect customer service

published

I have been with them for 5 years.
They helped me get a refund for a purchase made via credit card that the vendor refused to refund. Never really needed help from their customer service but they came through when needed.

Transparency
Customer Service
Max and Renee
Max and ReneeGreater Melbourne (Inner), VIC

Would never bank with them again

published

We called Bankwest to get some answer on our home loan, The representative call [Name Removed] answered the phone, he was very rude and would not explain things properly. we have started the process of changing banks.

Transparency
Customer Service

Other Banks

 
 

0.0
(1,234)

Don't use this bank

published
Transparency
Customer Service
Banks

Find out how BankWest compares to other Banks

Know better, choose better.

Compare all
John
John
  • 3 reviews
  • 1 like

Worst service

published

Very poor service. Don't like us to call them for any loan or mortgage. They want us to contact agents. Poor customer service. 30 minutes to pick up a call.

Transparency
Customer Service
DMC
DMCSouth-Eastern Region, NSW
  • 3 reviews

Worst bank ever

published

Changes accounts without consent. Excessive interest rates. Few branches. Repeatedly given customer service reps who are on holidays. Grossly undervalues property. Had to go to Banking Ombudsman over their behaviour

Transparency
Customer Service
Incentivised Review No

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Daniel
DanielPerth
  • 3 reviews
  • 7 likes

Nothing ever works

published

Applied for a car loan back in 2019, wasted an hour going through the application process only to be knocked back for no reason given so got finance somewhere else. And trying to set up automatic payments is impossible, sometimes it makes payments other times it decides not too (also for no reason given) so bills have to be paid manually like the dark ages.
Had loads of other issues with this lot and everytime I want to do anything banking related I get anxiety knowing that there's a problem with ABSOLUTELY NO EXPLANATION!

Transparency
Customer Service
Paul
PaulPerth, WA
  • 9 reviews
  • 3 likes

local call centre is not local

published

Saw a huge Bankwest billboard at the corner of Hay street and Thomas street in Subiaco stating "when you call Bankwest you talk to a LOCAL call centre".
This is "incorrect" (must use polite language in this review): last week I was put through to their call centre in Auckland, NZ,
How local is "local"?

"This conversation will be recorded for quality, etc..."
I agreed and asked for a copy of the conversation.
They promised they would send it but they didn't.

Transparency: 0 / 10
customer service: 0 / 10

Transparency
Customer Service
Incentivised Review No
Sidney K.
Sidney K.Sydney, NSW

12 mins and 16 mins on hold and still not able to speak to anyone

published

Called customer service twice. Answer on recording, waited 12 mins gave up. Second call waited 16 mins still unsuccessful. Very frustrating! You'd hope they'd have an option for a call back for a big institution.

Incentivised Review No
TopicGeneral Transactions

Other Banks

 
 

0.0
(1,234)
Albert D.
Albert D.South East Queensland, QLD

Terrible customer service

published

I have been with the bank 3 years. The service has been terrible with loan department. I have to contact them weekly. Get told they will call me back with feed back. Has been over 7 weeks and still nothing

Transparency
Customer Service
Banks

Find out how BankWest compares to other Banks

Know better, choose better.

Compare all
Gaston M.
Gaston M.
  • 2 reviews

I Thought they were great, until.....

published

Never has an issue with the bank until I needed to call them because it's the only way to change the daily limit. It has been more than 25 minutes of wait and I still cannot reach anyone o complete this transaction. This is not something I could do online or by other means. All the good-will they made over the years is gone. Stick to Commonwealth Bank, best in Australia.
BTW, the guys working in Customer Service are great, response times are unacceptable.

Transparency
Customer Service

If possible please stay away

published

Takes at least an hour or more to talk to someone in customer care, doesn't matter which day or time of day you call. Bank would not provide clear details on the loan settlement and the transactions logged for settlement are so unclear that it would not be possible to decode. Call them and get dropped in between after waiting 45mins. Payment limits are also very silly, OSKO restricted to $5000 per day and pay anyone restricted to $20,000, total transfer limit of 20k only per day including osko.. Other banks are doing around $50k and $100k transfer limit. Why cant this bank increase the limits?, except for home loan interest rates, nothing else is good about. Service response times is big 0.

Transparency
Customer Service
garryhourigan79
garryhourigan79Greater Melbourne (Outer), VIC

Wow. Just wow.

published
Transparency
Customer Service
Davaar Dan
Davaar DanMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Rubbish CEO

published

This CEO couldn't run a bath! Once it became Commbank's crap it became garbage! Untrustworthy, rubbish website, long phone queues. Exhausted staff (but polite).
Garbage CEO.
Don't bother! Go straight to parent Bank - Commbank

Transparency
Customer Service

Horrible service

published

They really do not care if you have banked with them for 10 years . They aren’t the cool hip flexible for the customer bank they claim to be. They aren’t modern, they aren’t different. They don’t care about customers they just care they have your money that’s all they don’t actually want to help you. I do not recommend them at all! So sad I have banked and been loyal to them and now I have to move all my savings everything over. Horrible bank also fitting that the supervisor I spoke to her name was Karen …. That says it all.

Transparency
Customer Service
Incentivised Review No

Other Banks

 
 

0.0
(1,234)
David
David
  • 3 reviews
  • 1 like

Corrupt to the core

published

Have had a loan for years with this bank and never missed a single payment however, they treat their customers with total disrespect. They lie and fabricate issues.
They lie about promising to change your loan rate. Then when you say you will move banks if they continue to show disrespect they close my accounts and refuse state "You will not be able to open any new accounts with the bank".
Is it any wonder they had to close most of their branches when this is their attitude. I recommend everyone send complaints to AFCA

Incentivised Review No
Banks

Find out how BankWest compares to other Banks

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Michelle C.
Michelle C.asked
BankWest

Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners

1 answer
Fired Up
Fired Up

So... where is the question?

hardinlaw
hardinlawasked
Online

What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?

2 answers
sammy
sammy

ask the bank

hardinlaw
hardinlaw

BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.

angry
angryasked
BankWest

Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?

2 answers
Michael
Michael

Angry,
I have no idea. I am not an employee or in any way connected to this bank.
I do know however that are a terrible bank, not just because I have had a bad
experience, but look at all the reviews.

micheal
micheal

Ask the bank

See all BankWest questions

Get an answer from our members

BankWest

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.