I am going overseas which I have notified them of. All I want to do is get a temporary exemption to my SMS code. I should be able to do this online, but no I have to ring them. This is the second time today I have tried only to be put on hold for over 30 mins. I am sick of this and when I get back from overseas I will search for other credit cards who dont treat me with the contempt they do
Bad customer service I been 5 years..it's not really reliable currently.need trained the customer service staffs.
Bank delay of tranction. It's not proper plan no opology for that even there own inconvenience when I was talking to this lady wasn't response properly she is having her breakfast while talking been rude.better to learn or training how to speak to customer.Bad customer service I been 5 years..it's not really reliable currently.customer experience is very worst.better when 5 year back.I made the tranction 2 days ago it wasn't processed yet even not mentioned also customer service quite bad while chat.One of bad customer service waited for 20 min...utes in line.after getting the call just given details then I was mentioned my money not been processed last 2 days ready.she is telling system down.i have plan for the money on the same day.but she wasn't oplolize for there fault.she rude while talking cut the line...if you guys stays your life on our money.so better be change you guys attitude while handling any customer.we are just asking our rights.
went for construction loan with BankWest, they keep asking for more deposit money. Now we have either no money to finish the house or no house loan and we are already over $60k invested. They have moved the goalposts so many times and use dodgy valuation firms. Our valuation has been altered 3 times despite valuations supposed to be fixed for 3 months they altered ours within 48 hours costing us more money each time.
Avoid this bank at all costs!
Bad Customer Service
Afternoon, October 2019.
Wanneroo branch. Deposited cash on behalf of my partner. I requested receipt " Could I have a receipt please?" The female staff replied" When I am finished ". I was shocked. She failed just to do a basic customer service. Bankwest , you need to train your staff!
Terrible bank, don’t waste your time.
lol customer service in the Sydney Branch. Applied online to open a transaction account and the form wouldn't allow the ' in my name, had to remove it. When visiting the branch they said I need to apply again with the '. I did and again received an error message. The lady couldn't work out why. She couldn't confirm my ID because of the ' apostrophe. She called someone higher, no resolution was found, then said she needed to go to an appointment and would have someone else open the account for me. A total waste of my time, the lady had zero interest in having the issue fixed, or helping me open the account, all she kept repeating was it shouldn't be doing that. Would not recommend this bank at all!
Worst bank ever keep screwing everything up
Had bank for about 3 months. They have lied and given inaccurate information about several things. They are not reliable at all. I would never refer them. If I didn’t have my mortgage with them I would change.
Claremont- no compassions
Absolutely no compassion. I’m trying to access money from my long term savings with compassionate reasons. Head office have no idea what the terms compassionate grounds is to access your own Money
Rejected credit card application
Have excellent credit rating. No mortgage. Cars paid for. Good salary. Existing cedit card with other bank. Yet rejected credit card application with Bankwest. Unbelievable over an hour wasted listening to repeated diatribe
Lying, Stealing, Thieves
DO NOT ...... I Repeat, DO NOT ever have anything to do with BankWest. They will lie, cheat, steal, cover up, make fraudulent documents, ignore you, basically anything and everything to cover their tracks to and ensure the ruin your life along the way.
I had a Home Loan with BankWest. I was working in the Mining/Oil & Gas Industry when the industry took a down turn in 2014 and I, along with 250,000 people in QLD lost their job due to this. After continuing to pay my mortgage out of my savings for 6 months +, I ended up having to contact the B...ankWest Hardship team and put my mortgage on hold until I found another role. Spoke to a BankWest customer service rep in the hardship team, everything was fine and I was able to put the payments on hold. 4 months later when I started the repayments again I was then told I owed BankWest approx $11,000 in interest and immediately they stole that amount out of my account, putting my account in arrears. I was then told now that I’m in arrears their collections team would be calling me everyday until I paid them $11,000 to get my account back in the green. On top of the $11,000 they stole, when I sold my property they took another $7,000 off me, totalling $18,000 all up BankWest stole from me. I managed to recoup this money from BankWest via my Credit Card with them, and once I done that, BankWest then put a Credit Default on my name and now for the past 3 years I haven’t even been able to get a loan for $1. I’ve been fighting this with them for 3 years, voice recordings prove their in the wrong, letters they apparently sent me explaining everything prove their in the wrong as they weren’t even sent to my address, when I’ve asked for copies of these letters it took them 3 weeks to produce them, and even then they sent them to the wrong address again as I’m still yet to receive them and view copies.
ASIC Registration for opening up a account
I have been trying to open up a business account for 4 weeks and all I am getting from Bankwest the business name has to be open in the name(s) of the individuals I keep telling them log onto the ASIC website and look up the business name and you will see that the two entities are noted including there ABN numbers obviously too difficult to do at there end they keep telling me to go back to ASIC and update the document, ASIC telling me that the document is correct I think the intelligence factor is not quite as high as it once was at Bankwest
Worst ever bank
I have a bank cheque posted to me a long at least 3 months ago but only needed to use it last week issued two in two separate days. One cheque was okay but the other cheque was declined . I have been calling as why it was the case many times, each time gave me different explanation. Was asked to go to one of the few branches to identify myself again. The receptionist was the rudest ever receptionist. The manager was the worst inacapable person. The initially saying I have never had my signatures in their records. And told me that was why one of...my cheque was declined but they allow my other one go. Ironically when I finally collected all of my ID check documents, I was told they found my signature. Such an incompetent manager. Such an disorganised bank. Worst ever rudest ever receptionist. There were no single words of apologies.
Worst bank and customer service ever
Applied on line for their Qantas MasterCard as I’m going over seas and it looked good. Sent my payslips and other details they required. Few days later I called and was told that it’s been looked at. The next day I received an email asking for same information including payslips. I sent it again then I phoned to ask if they got it and was informed that they received it. The next day I received a request for my payslips again. By then I was getting frustrated. Again I phoned and was advised it was a mistake and to ignore it. By this time I have...been waiting for 3 weeks to get an approval. I finally got it and in the 4th week I received my card. Then the fun began. I wanted to register for online banking but that was not possible despite having been issued with a pin. Like others mentioned they couldn’t identify my even with all the information I gave. Instead I have to go to a branch to be identified. This has been the most painful, time consuming and frustrating process I have encountered with credit card application. My advice is stay away from this bank. Sue Brisbane
Still waiting on reason for credit card denial
Branch said foreign income was accepted at application stage.
Then branch phoned 2 weeks later to say it would not be accepted as income and that I would receive a formal letter advising me of the reason for denial.
Five weeks later and still no letter received.
If this is the sort of customer service they provide I am glad I don't bank with them
Most disappointing Bankwest on-line service
Bankwest on-line service kept me waiting for 30 minutes or more to talk to one of their consultants. At the end I gave up. I needed to do a simple payment for my vehicle licence but Bankwest system cut me out. That's why I needed to discuss it directly with one of their consultants. Not happy for sure!
Excellent bank personnel and friendly staff
Bank west took on our loan they were the only bank that helped us , always been helpful and friendly now that we are down the road and our business is productive we won’t go anywhere else
AMAZINGLY FANTASTIC !!!
First time experience at Bunbury Centre Point branch, opening an account and ordering a Halo ring with Kaylene, who was not only extremely helpful but also had a genuine kindness and a no rush patient attitude, while the whole time behaving in a professional and polite manner. I would highly recommend this pleasurable experience to anyone. Geoff
Don't even think about doing business with this Bank. They follow no rules at all. You are much better of going with 28 degrees card if you want no overseas transactions fees, no annual fees, and no fees on foreign purchaes.
They don't even bother to answer your enquiries when things go wrong!
I applied for a zero international fee credit card 5 weeks ago.
Application on-line was simple but the pain starts when they assess your information.
I provided a yearly rental statement, they requested 3 month rental statement.
I had to explain to them that all the information they were after were contained in the yearly statement.
Was looking to get this card before my next overseas trip which was never going to happen.
Customer Service is unbelievably poor, I have no idea what the hold up is but have decided this bank isn't worth my time
Unbelievably poor admin!
We opened a home loan account on 18th July. T
1. They repeatedly got our address wrong, sending all our personal loan docs to the wrong address, and then, after we complained and gave the correct address (which they already had on the docs we had filled out), sending our credit cards to the same wrong address.
2. They repeatedly got our email addresses wrong, despite having documents which we had filled out with the correct email addresses. After 3 phone conversations to complain about this issue, they still had one of our (my) email addres...
Customer Service Non Existent
Called to try and close an account. after 35 minutes and having given them full name date of birth and account details they wanted to know what internet browser Im using?? really?? didnt pass the identification process using All the same details I used to open a couple of accounts a month ago without any problems. Now locked out of my account and have to wait 48 hours for them to call me. Never had worse service from a bank in my life. Tempted to take all my money out and just go elsewhere.
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Questions & Answers
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?
Why am I been charged a $10.00 Fee on my $100.00 Pension from UK for the past three Months.
Uk Pensions say this should not be happening, I have allready complained to Bankwest and advised this charge will continue Please explain, this is ridiculous on such a small Amount. I have been with Bankwest for nearly 50 years. I wont tolerate this charge, why are you doing this to Pensioners.
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