Excellent Service at Bankwest Armadale
I was visiting Armadale branch this morning and impressed with the CS and Teller extra efforts to serve us customers. The teller helped me to reactivate my dormant account efficiently and effectively deliver the service. So glad that my problem solved quickly. Appreciation for Bankwest Armadale for its excellent services.
Make a coffee you'll be here a while
One hour and twenty minutes on hold. I cannot remember the last time a company left me on hold for so long.....I think Telstra maybe 10 years ago. I was ringing to find out why their adds are offering an interest rate far lower than what I was getting, the excuse I didn't ask for it. I advised them if they adjusted mine and everyone else automatically we wouldn't be on hold for an hour and twenty minutes to ask for it. Don't do business with these guys it's exhausting.
Bankwest are an irresponsible waste of time!! Go Elsewhere!! Fast!!
Desperately trying to activate our replacement master card - followed the instructions on the letter from Bankwest!! Utterly incompetent, wasted almost half an hour trying to follow their instructions on their letter containing our card!!
Using their webpage, I could not locate even the menu items as listed in their letter!!??
Utterly incompetent!!! The instructions they provided could not be followed?
Eventually had to phone and wait 22 minutes to speak to an "Adviser" who kept referring me the the letter they had sent!!?? So frustrated ...and angry at their repeating instructions that could not work, I tried to help them to understand, eventually raising my voice due to their complete incompetence . They hung up on me!! Rang back. . . Another 27 minutes waiting for them to answer the phone, constantly told to direct my inquiry to their website!! Again tried to explain why I could not follow the instructions on their letter to me!!! They again repeated the instructions on their letter. I'm sure you get it!! Desperately asked to speak to their manager to try and explain their instructions on their letter could not be followed!! They refused!! Again, no way of making them understand . Raised my voice again in complete frustration. They hung up again.
Slow and unhelpful
Take days to transfer payment over $1000, even though it's to another AU bank and a linked account. When unauthorised transaction happens, the helpline is never answered and staff unhelpful.
Bankwest has yet to lower my interest rates
My fixed rates came to an end at the start of January 2021. They then lowered it to their defaulted variable rate which was still almost as high as the fixed rates I was on. I rang them to see if it can be re-adjusted and they said yes, it will be lowered to the current variable rate within 12-14 days. It has been more than a month and nothing's happened. I have contacted them on several occasions and they give me the same reply - 'we are busy but we will escalate your case.' I've asked if my interest repayment will be re-adjusted when they get...to my case as they have been taking so long. The answer was no. I am not very happy. I am sure there are many cases similar to mine as one of the ladies mentioned that this was the case. I wonder how much extra revenue they are raising because they are 'busy' and cannot readjust my rates. Funny how when the RBA increases rates, they forward that onto customers in a 1 or 2 days.
Most customer-unfriendly bank I’ve ever dealt with
Dealing with Bankwest is just one hassle after another. This bank seems obsessed with making the simplest things an ordeal.
Want to set up a direct debit for your credit card account? You need to fill out a paper form and submit it, then wait a few weeks. Then they’ll randomly direct debit your account on a random date and not explain it.
Want to change some of your account details? There’s also a paper form, and you have to photocopy all documents and bring them into a branch, rather than scan them in. Your nearest branch is a couple hundred kilometres away? Too bad.
If you don’t want stress after stress, don’t bother.
Worst bank ever
I applied for my home loan in November 2020 and I literally have 3days till settlement and still haven’t got official approval. I am only going through them because of my broker if I didn’t have days left I would’ve cancelled everything and gone through someone else. Just ridiculous.
Terrible Bank, dont fall for it
I have a home loan with them for the past two years and these guys only care about their fees but nothing else. They don't care about customers. If possible stay away from these guys.
Extremely poor customer service and incompetence
I have decided to cancel my Bankwest accounts. In order to have my saving balances deposited into a linked account I had to change my linked account details. I have provided my new linked account details three times. As of now they have asked for information which I have provided and been approved by a staff member at its Helensvale office. I have never encountered an incompetent bank such as Bankwest. Avoid it as there are more professional banks such as a credit union.
home loan and general banking
We have 2 loans and our everyday accounts with Bankwest, never had a issue with them. They have been great to deal with. Only thing sometimes wait times are a little long when you call. But its a australian call centre!
Business Loan Application, drawn-out and painful
Applied for a small business loan this year (2020) for equipment that we could technically already buy outright but wanted to pay off gradually. It took BankWest ages to decide and asked for the same paperwork multiple times. They eventually declined us for the loan, claiming that we were running at an extreme loss and we’re too risky as a small business, strange lending criteria. Lot of screwing around and false reassurances up until the last minute. Do yourself a favour and avoid the runaround, plenty of other banks and options! Just terrible.
Odd lending criteria - I inquired to transfer a mortgage from a major bank to BankWest for the lower rates. My inquiry was rejected being told that I did not meet their "risk appetite" because I have shares and an income from a non-bank lender.
Nothing else mattered.
Bankwest Glen Waverley
Great to get assistance by George and staff at the Glen today . Refreshing to see dedication and going above the call of duty to help me out 5 stars .I
Appalling service and communication
Daughter had offer accepted on a home loan, the finance broker pushed her to accept bank west mortgage product, bank west told her that she was approved conditionally right up until the final day when finance was required whereupon she was told she did not earn enough in her second job so they would not be approving her home loan.
If they had been upfront initially she could have shopped around for other loans but to leave it till the very last day defies belief!
Heartbreaking miserable institution, my advice is avoid, there are many other banks out there with better communications and more professional dealings.
Slow Response Time and Other Problems with Complex Securities Team
Our vendors are using Bankwest for security on a property we are purchasing. We are located in Sydney and Wet signatures are required, therefore our vendor's solicitor was required to send via express post, documentation for them to approve, sign, and return. There was no registered post, and they returned the documents to the wrong address, i.e. it was sent to the home that was being registered, not the applicant's home address. So we lost a week on that. Once we receive the documentation and signed and express posted back to Bankwest in Perth..., they returned the documents via registered post. It's not even trackable as it has not been registered with australia post, so we have no idea where this document is again. Something that should have really taken 1 week is taken what might be 4 weeks to complete, if the documents are not lost again....
- Verified customer
BankWest call centre is run by Laurel and Hardy
We had an old account that suddenly started getting charged a fee for paper statements. Went online to close it, but wouldn't. It too four different calls to the call centre for them to work out it was because they needed new photo id because of 2006 money laundering legislation, which they had never communicated to us about. Three different call centre operators could not diagnose the issue.
Edit: It gets better. We just found out that having gone through all the hassle they told us to go through to fix it (getting IDs certified and posted off), they told us the wrong thing. They even admitted they told us the wrong thing! Now we have to sort it out in a branch and the nearest one is 30min away.
Home loan App
Do these people even work during the day ? Seriously waiting so long for our home loan to be approved it's ridiculous give them what they ask for and it still isn't enough an absolute joke. Hurry up and say yes or no .there are other lenders we could go through !!!!
Bankwest just cancelled my card
Been with Bankwest as a credit card customer for over 5 years, received a letter today saying they will not issue a new card when my present one expires. Never missed a payment and always paid the whole balance. Rang them up and asked them the reason. Apparently I don't use the credit facility enough to be a valid customer anymore so they are throwing me away. But get this I can reapply in 6 months to get a new credit card. This is the brave new world of customer service. Or maybe the parent CBA is pushing them into a hole.
Stole money out of our accounts
Over the last 12 weeks, Bankwest stole money out of our accounts to the value of just over $1000. In the last two weeks, they stole $784.43. All the transactions were correct, but they cooked the books to make it appear that everything was ok, by changing the balances next to every transaction so that there was less money in the bank. I had kept an excel spreadsheet of every transaction (which was all correct and accounted for), and had recorded the amount in the bank at the beginning of the two weeks, yet at the end of two weeks, there was mon...ey missing. Both my husband and I spent 5 hours going over and over every transaction. We know our records are 100% correct. I gave Bankwest the benefit of the doubt and called to enquire if there was a scammer raiding our bank. Bankwest denied any scam and insisted that their records were absolutely correct. This has led me to believe that Bankwest is indeed the scammer itself. Do not trust banks or their records. Photograph everything.
The worst bank I’ve ever used!!!!!
Bank west business banking has been the worst experience with a company I’ve ever had to date. Constantly freezing our company accounts (when I’m internet shopping and the website glitches) they lock every and all my loans and mortgages have defaulted and they made me and two directors all drive 4 hours to present at a branch with 100 points of ID. When we finally arrived the BankWest Sydney city branch did not greet me, rudely sat me down and when I complained of my experience they said ok then why don’t you shut your accounts? What kind of establishment is this? Absolutely horrible customer service, poor processes, over the top security So you can hardly ever access your money. I highly highly discourage anyone from using this bank!
Questions & Answers
Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?
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