??!
1 photo
BankWest

BankWest

Online, Branches
1.5 from 614 reviews · View Statistics

Reviews

  • Transparency
    1.6 (112)
  • Customer Service
    1.7 (126)
Previous
Next
Emma

EmmaPerth, WA

  • 3 reviews
  • 3 likes

Excellent Service at Bankwest Armadale

published

I was visiting Armadale branch this morning and impressed with the CS and Teller extra efforts to serve us customers. The teller helped me to reactivate my dormant account efficiently and effectively deliver the service. So glad that my problem solved quickly. Appreciation for Bankwest Armadale for its excellent services.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Joe

JoeGreater Melbourne (Metropolitan), VIC

Make a coffee you'll be here a while

published

One hour and twenty minutes on hold. I cannot remember the last time a company left me on hold for so long.....I think Telstra maybe 10 years ago. I was ringing to find out why their adds are offering an interest rate far lower than what I was getting, the excuse I didn't ask for it. I advised them if they adjusted mine and everyone else automatically we wouldn't be on hold for an hour and twenty minutes to ask for it. Don't do business with these guys it's exhausting.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Michael W.

Michael W.South East Queensland, QLD

Bankwest are an irresponsible waste of time!! Go Elsewhere!! Fast!!

published
Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking
See all answers
Banks

Find out how BankWest compares to other Banks

Know better, choose better.

Compare all
YWS

YWSSydney, NSW

Slow and unhelpful

published

Take days to transfer payment over $1000, even though it's to another AU bank and a linked account. When unauthorised transaction happens, the helpline is never answered and staff unhelpful.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Minsta

MinstaGreater Melbourne (Metropolitan), VIC

Bankwest has yet to lower my interest rates

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
TheReciprocist

TheReciprocist

  • 27 reviews
  • 25 likes

Most customer-unfriendly bank I’ve ever dealt with

published

Dealing with Bankwest is just one hassle after another. This bank seems obsessed with making the simplest things an ordeal.

Want to set up a direct debit for your credit card account? You need to fill out a paper form and submit it, then wait a few weeks. Then they’ll randomly direct debit your account on a random date and not explain it.

Want to change some of your account details? There’s also a paper form, and you have to photocopy all documents and bring them into a branch, rather than scan them in. Your nearest branch is a couple hundred kilometres away? Too bad.

If you don’t want stress after stress, don’t bother.

Transparency
Customer Service
Incentivised ReviewNo
SCS

SCSGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Worst bank ever

published

I applied for my home loan in November 2020 and I literally have 3days till settlement and still haven’t got official approval. I am only going through them because of my broker if I didn’t have days left I would’ve cancelled everything and gone through someone else. Just ridiculous.

Transparency
Customer Service
Incentivised ReviewNo
Kiran

KiranSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Terrible Bank, dont fall for it

published

I have a home loan with them for the past two years and these guys only care about their fees but nothing else. They don't care about customers. If possible stay away from these guys.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Garry Hookey

Garry HookeySouth East Queensland, QLD

  • 7 reviews
  • 2 likes

Extremely poor customer service and incompetence

published

I have decided to cancel my Bankwest accounts. In order to have my saving balances deposited into a linked account I had to change my linked account details. I have provided my new linked account details three times. As of now they have asked for information which I have provided and been approved by a staff member at its Helensvale office. I have never encountered an incompetent bank such as Bankwest. Avoid it as there are more professional banks such as a credit union.

Banks

Find out how BankWest compares to other Banks

Know better, choose better.

Compare all
nick irwin

nick irwinHunter Region, NSW

  • 2 reviews
  • 1 like

home loan and general banking

published

We have 2 loans and our everyday accounts with Bankwest, never had a issue with them. They have been great to deal with. Only thing sometimes wait times are a little long when you call. But its a australian call centre!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers

Business Loan Application, drawn-out and painful

published

Applied for a small business loan this year (2020) for equipment that we could technically already buy outright but wanted to pay off gradually. It took BankWest ages to decide and asked for the same paperwork multiple times. They eventually declined us for the loan, claiming that we were running at an extreme loss and we’re too risky as a small business, strange lending criteria. Lot of screwing around and false reassurances up until the last minute. Do yourself a favour and avoid the runaround, plenty of other banks and options! Just terrible.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking
See all answers
Anthony

AnthonySouth East Queensland, QLD

Don't bother

published

Odd lending criteria - I inquired to transfer a mortgage from a major bank to BankWest for the lower rates. My inquiry was rejected being told that I did not meet their "risk appetite" because I have shares and an income from a non-bank lender.
Nothing else mattered.

Incentivised ReviewNo
TopicBusiness Banking

Bankwest Glen Waverley

published

Great to get assistance by George and staff at the Glen today . Refreshing to see dedication and going above the call of duty to help me out 5 stars .I

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Mara.p

Mara.pHobart, TAS

  • 5 reviews
  • 5 likes

Appalling service and communication

published

Daughter had offer accepted on a home loan, the finance broker pushed her to accept bank west mortgage product, bank west told her that she was approved conditionally right up until the final day when finance was required whereupon she was told she did not earn enough in her second job so they would not be approving her home loan.
If they had been upfront initially she could have shopped around for other loans but to leave it till the very last day defies belief!
Heartbreaking miserable institution, my advice is avoid, there are many other banks out there with better communications and more professional dealings.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Francis H.

Francis H.Sydney, NSW

  • 3 reviews
  • 1 like

Slow Response Time and Other Problems with Complex Securities Team

published
Incentivised ReviewNo
TopicBusiness Banking
Banks

Find out how BankWest compares to other Banks

Know better, choose better.

Compare all
CJS

CJS

  • 2 reviews
  • 2 likes

BankWest call centre is run by Laurel and Hardy

published

We had an old account that suddenly started getting charged a fee for paper statements. Went online to close it, but wouldn't. It too four different calls to the call centre for them to work out it was because they needed new photo id because of 2006 money laundering legislation, which they had never communicated to us about. Three different call centre operators could not diagnose the issue.

Edit: It gets better. We just found out that having gone through all the hassle they told us to go through to fix it (getting IDs certified and posted off), they told us the wrong thing. They even admitted they told us the wrong thing! Now we have to sort it out in a branch and the nearest one is 30min away.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Sarah.R

Sarah.RPerth, WA

  • 4 reviews
  • 15 likes

Home loan App

published

Do these people even work during the day ? Seriously waiting so long for our home loan to be approved it's ridiculous give them what they ask for and it still isn't enough an absolute joke. Hurry up and say yes or no .there are other lenders we could go through !!!!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Joe M

Joe MSydney, NSW

  • 2 reviews

Bankwest just cancelled my card

published

Been with Bankwest as a credit card customer for over 5 years, received a letter today saying they will not issue a new card when my present one expires. Never missed a payment and always paid the whole balance. Rang them up and asked them the reason. Apparently I don't use the credit facility enough to be a valid customer anymore so they are throwing me away. But get this I can reapply in 6 months to get a new credit card. This is the brave new world of customer service. Or maybe the parent CBA is pushing them into a hole.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Regular Aussie

Regular AussieWestern Australia

Stole money out of our accounts

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Rebecca S.

Rebecca S.Sydney, NSW

The worst bank I’ve ever used!!!!!

published

Bank west business banking has been the worst experience with a company I’ve ever had to date. Constantly freezing our company accounts (when I’m internet shopping and the website glitches) they lock every and all my loans and mortgages have defaulted and they made me and two directors all drive 4 hours to present at a branch with 100 points of ID. When we finally arrived the BankWest Sydney city branch did not greet me, rudely sat me down and when I complained of my experience they said ok then why don’t you shut your accounts? What kind of establishment is this? Absolutely horrible customer service, poor processes, over the top security So you can hardly ever access your money. I highly highly discourage anyone from using this bank!

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking
See all answers
Page 1 of 31

Questions & Answers

Michelle C.

Michelle C.asked

BankWest

Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners

1 answer
Fired Up
Fired Up

So... where is the question?

hardinlaw

hardinlawasked

Online

What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?

2 answers
minni
minni

ask the bank

hardinlaw
hardinlaw

BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.

angry

angryasked

BankWest

Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?

2 answers
Michael
Michael

Angry,
I have no idea. I am not an employee or in any way connected to this bank.
I do know however that are a terrible bank, not just because I have had a bad
experience, but look at all the reviews.

micheal
micheal

Ask the bank

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.