Have/Had been with Bankwest for 15+ Years as a loan customer, and over 20 years as a savings customer.
They were good early on (possibly when owned by HSBC), competitive and helpful. Even facilitiated a bridging loan!
THEN they started ignoring customers such as us, leaving us on a Home loan product that was not market competitive. We rode that out.
Since then they have moved rates more inline with a profit driven organisation, not in line with or RBA or CBA (their owner).
They are now not only non-competitive (rate wise) and will not revisit ...

Recently I had to discharge my home loan from Mortgage House and Bankwest never gave up on me as I was deciding. Anyway because of their input and know how and guiding me through the process I went with them on a fixed rate home loan. The changeover was effortless.

I bought a property recently and day before settlement had to come up with $275 ? No actual reason someone in Bankwest stuffed up lucky my conveyencer NOT BANK WEST helped me out or I would of had to pay penalties with vendor? They refunded the money I had to pay in what they said was an apology but not good enough one thing after another with bank west I think I’ll be looking for a new bank soon?

Bankwest revoked my legally binding Enduring Power of Attorney without first ensuing that my husband had the mental capacity to revoke it. Bankwest legal dpt advised the branch of what was needed & what they would accept
in order to revoke my EPA .The bank then gave my husband written wording to go & copy & sign & then return to them.This took him many hours sitting in the same shopping centre as Bankwest & i presume they supplied him with the paper & pen to do so.When i told the Bankwest branch officer that they could not do this i was tol...

I had fixed rate home loan (interest in advance) back in June 2017, When my application was approved in Apr-2017 with the rate was 3.99%. On the day of settlement they increased the rate by 0.35% on all fixed rate home loan. Now there was no RBA rate hike or no changes from any other bank but because they advertised lucrative rate to attract the customer and once they got sizable amount of loan from different customer with interest in advance they took the advantage of all customers with increased rate. it cost me lots of money but i didn't ha...

I have my home loans with Bankwest, they are the worst bank I have ever delt with, I have a 3 year fixed rate, and due to the banks poor service, added stress and high fees I wanted to break my fixed loan and get as far from them as possible, how ever I called Bankwest to find out the break costs which was over $15.000, I have reported this bank to the banking ombudsman 5 times, for a range of different things but the banking ombudsman sided with this disgusting bank, unless you want high fees, poor service and added stress stay away from this horrible bank

I've been a BankWest customer for years, but for transaction/saving accounts only. For regular banking they've been great. Solid app and good service. Shame they closed some east coast branches.

Been with Bankwest since 2001 and was happy until I applied for my first home loan in 2011. First issue was in the first week, they had typed my full name incorrectly, and I had to refill the accepted loan forms, leave my work and drive visit their branch in vectorial park in WA. Interesting this had happened 4 times and I again had to refill the forms etc. and ask the bank manager to make sure it won’t happen again.
I was in a high rate above 5% due to my small savings, but after I was 50k a head of my repayments they never offer my a better ...

I found them being discriminatory regarding the permanent residency criteria. I got rejected because I am a permanent resident through partner sponsorship. I am a full permanent resident (801), not even a temporary one! Their website claims it's sooo easy to apply for a loan, and only mention the PR requirement, not the type of PR.

Before disbursing any amount towards any progress payment regarding construction they want customer to pay any variation that they opt separately regardless of that variations was actually delivered on not. If bank themselves doesnt pay themaelves without invoices then why they want customer to pay for something that was not delivered. Is it ethical? No sense at all jungle rules they apply for customer purely unethical. Before settlement of lan loan there was shortfall of around $30k from bank and it got fixed only in last minute before they realised their mistake. Unbelievable

Took out a loan with Bankwest at Livingston branch recently and dealt with a foreign guy there.

I must say it did not go smoothly at all and in fact, it was the worse i've ever gone through. He wasn't knowledgeable with the process and kept telling us he understands where we are coming from.

However when we tried to call for him, he ignored our calls completely. I had loans with commonwealth, westpac and other institute and never had this much issue.

Their rates are good but extremely poor customer service.

FYI: He rolled his eyes on me.

Do yourself a favour and avoid this bank - they need their own royal commission. I'm leaving with my 2 mortgages and going elsewhere after 12 years - and saving a massive $570 per month in the process. The latest unexplained rate hike is the final straw. Bankwest have zero interest in retaining loyal customers. They WILL NOT match other banks rates and think they are doing you a favour by having you as a customer. Neogotiate rates with them.? Don't waste your time - just move banks. If you're an owner occupier with a variable mortgage yo...

My experience has been hell. The loan was unaffordable they accepted flase info from broker unbeknowance to us. Set me up to take both properties. Put interest rates up shortly after. The loan was taken out. Charged excessively. Fees every five mins. I hope the royal commission sorts out the customer relations people who think they are a law unto themselves. Shame on you.

After to take the loan you are like a football in the field they will play the game if you are clever like me you can come out with smart exit good luck guys
Bankwest think customers are stupids and idiots

I am new home loan customer of Bankwest and as advertised on Bankwest website I applied for Equaliser Home Loan. As per website I should get 1.51% discount but only 1.35% discount has been applied. Bankwest is lying to customer and misguiding customers to get new home-loan business.

Do not go with Bankwest as they do false advertisement on the website and cheat customers

Hi have been with bankwest for sometime ( watergardens vic), I gave the so called their best and in high demand loan specialist, after giving them everything and only been able to reach them via txt or email ( my choice), I am only to find out via call center the loan manager went and cancelled my top up with out our approval. Going to a different bank NOT HAPPY WITH THEO.

I have just look up my housing loan rates realized that it is on high side . I manage to find a few other which offer lower rates than them and even their own new product have lower rate than what i have now . So I have just call Bankwest CSR to have a chat with them about it to see if they can reduce it . The CSR told me they could not do anything about it and told me i can reapply for a new loan . I was stumped .... it would have been easier for them to just reduce my rates but no ..... i have to reapply . I told them if that is the case ...

We applied through a broker for a construction mortgage 19 days ago & broker keeps saying this Friday or this Monday so called them & apparently they can get a decision in 5 days so explain we've been waiting 19 days and had valuation 14 days ago apparently takes longer with a broker & can take up to 6 months. Go figure?

Don't ever try to apply for a debit mastercard. I tried for 3 months with no success. I was told not enough equity in my mortgage so i put 100.000 dollars onto my mortgage still no luck now i am looking for another bank.

Whoohoo finally granted unconditional approval state manager approved well done bankwest sense prevailed
Now let see how we go.I will give bankwest thumbs up for acknowledging their errors.
Charlie