BankWest Home Loans

They contacted me after being with them for 7 years saying my ID provided had expired and if I don’t provided new ID they were going to freeze my accounts. When you try and change banks they make it very difficult to leave. It’s like being in an emotionally abusive relationship. If I could give less then 1 star I would. I do not recommend anyone go through this bank

Had a loan with this bank for years without ever missing a payment and when I ask for a new rate (as I can get a much better one from all other banks) they tell me I have an old loan rate that should not be used and promise to reduce it.
They didn't.

Because I said I will change banks if they do not change the rate they then closed all my accounts and state they refuse to deal with me again.

applied for a loan on the 9/4, the valuation happened a week later and we though great things are moving along, then one request after another for updated this that and the other, each time they said, yes that everything we need but NO they then needed something else, finally on the 6/5 they said, we have everything we need now, wont be long now, by the 12/5 and several calls in between I got a variety of updates ranging from,* all is good just waiting for final approval,* some of your statements are missing months,* we've sent info to your br...

We have a home loan and bank accounts with Bankwest and are in the process of switching to Bendigo who have been fantastic. Bankwest declined our refinance application because of one credit card late payment fee (which turned out to be inaccurate anyway) so we switched to Bendigo. Everything from Bendigo's perspective was ready to go a week ago and Bankwest advised that they would release the loan a week later (1st April). We are now told that they cannot release it until the 13th April because of their 'payment cycle'. Surely this is not in li...

This was the worst customer experience I’ve ever received in my life. Like someone said before “if you care about your mental health do not come to Bankwest”!!!!!!!!!!!!!!!!!!!!!!! I applied for a home loan with Bankwest and they rejected it. The guy that was handling our application name Le-on lim was terrible!!! When I first went to meet him he provided us with information we gave him all our details and lodge the application. The application took a long time. Le-on was near impossible to get a hold of. He was always busy and never picked up ...

Beware! Expensive rate for long unanswered phone queues. Worst decision I ever made to switch to Bankwest! Totally dissatisfied with climbing rates and declining service service. Do not trust!!!!
Go straight to the parent bank (Commbank)

Have/Had been with Bankwest for 15+ Years as a loan customer, and over 20 years as a savings customer.
They were good early on (possibly when owned by HSBC), competitive and helpful. Even facilitiated a bridging loan!
THEN they started ignoring customers such as us, leaving us on a Home loan product that was not market competitive. We rode that out.
Since then they have moved rates more inline with a profit driven organisation, not in line with or RBA or CBA (their owner).
They are now not only non-competitive (rate wise) and will not revisit ...

Recently I had to discharge my home loan from Mortgage House and Bankwest never gave up on me as I was deciding. Anyway because of their input and know how and guiding me through the process I went with them on a fixed rate home loan. The changeover was effortless.

I bought a property recently and day before settlement had to come up with $275 ? No actual reason someone in Bankwest stuffed up lucky my conveyencer NOT BANK WEST helped me out or I would of had to pay penalties with vendor? They refunded the money I had to pay in what they said was an apology but not good enough one thing after another with bank west I think I’ll be looking for a new bank soon?

Bankwest revoked my legally binding Enduring Power of Attorney without first ensuing that my husband had the mental capacity to revoke it. Bankwest legal dpt advised the branch of what was needed & what they would accept
in order to revoke my EPA .The bank then gave my husband written wording to go & copy & sign & then return to them.This took him many hours sitting in the same shopping centre as Bankwest & i presume they supplied him with the paper & pen to do so.When i told the Bankwest branch officer that they could not do this i was tol...

I had fixed rate home loan (interest in advance) back in June 2017, When my application was approved in Apr-2017 with the rate was 3.99%. On the day of settlement they increased the rate by 0.35% on all fixed rate home loan. Now there was no RBA rate hike or no changes from any other bank but because they advertised lucrative rate to attract the customer and once they got sizable amount of loan from different customer with interest in advance they took the advantage of all customers with increased rate. it cost me lots of money but i didn't ha...

I have my home loans with Bankwest, they are the worst bank I have ever delt with, I have a 3 year fixed rate, and due to the banks poor service, added stress and high fees I wanted to break my fixed loan and get as far from them as possible, how ever I called Bankwest to find out the break costs which was over $15.000, I have reported this bank to the banking ombudsman 5 times, for a range of different things but the banking ombudsman sided with this disgusting bank, unless you want high fees, poor service and added stress stay away from this horrible bank

Been with Bankwest since 2001 and was happy until I applied for my first home loan in 2011. First issue was in the first week, they had typed my full name incorrectly, and I had to refill the accepted loan forms, leave my work and drive visit their branch in vectorial park in WA. Interesting this had happened 4 times and I again had to refill the forms etc. and ask the bank manager to make sure it won’t happen again.
I was in a high rate above 5% due to my small savings, but after I was 50k a head of my repayments they never offer my a better ...

I found them being discriminatory regarding the permanent residency criteria. I got rejected because I am a permanent resident through partner sponsorship. I am a full permanent resident (801), not even a temporary one! Their website claims it's sooo easy to apply for a loan, and only mention the PR requirement, not the type of PR.

Before disbursing any amount towards any progress payment regarding construction they want customer to pay any variation that they opt separately regardless of that variations was actually delivered on not. If bank themselves doesnt pay themaelves without invoices then why they want customer to pay for something that was not delivered. Is it ethical? No sense at all jungle rules they apply for customer purely unethical. Before settlement of lan loan there was shortfall of around $30k from bank and it got fixed only in last minute before they realised their mistake. Unbelievable