Down Down Focus & Intergrity is DOWN
Have/Had been with Bankwest for 15+ Years as a loan customer, and over 20 years as a savings customer.
They were good early on (possibly when owned by HSBC), competitive and helpful. Even facilitiated a bridging loan!
THEN they started ignoring customers such as us, leaving us on a Home loan product that was not market competitive. We rode that out.
Since then they have moved rates more inline with a profit driven organisation, not in line with or RBA or CBA (their owner).
They are now not only non-competitive (rate wise) and will not revisit ...
Sound customer service great rate
Recently I had to discharge my home loan from Mortgage House and Bankwest never gave up on me as I was deciding. Anyway because of their input and know how and guiding me through the process I went with them on a fixed rate home loan. The changeover was effortless.
Watch out when you go to settle
I bought a property recently and day before settlement had to come up with $275 ? No actual reason someone in Bankwest stuffed up lucky my conveyencer NOT BANK WEST helped me out or I would of had to pay penalties with vendor? They refunded the money I had to pay in what they said was an apology but not good enough one thing after another with bank west I think I’ll be looking for a new bank soon?
Warning Beware Bankwest If You Are Operating Under An Enduring Power Of Attorney (EPA)
Bankwest revoked my legally binding Enduring Power of Attorney without first ensuing that my husband had the mental capacity to revoke it. Bankwest legal dpt advised the branch of what was needed & what they would accept
in order to revoke my EPA .The bank then gave my husband written wording to go & copy & sign & then return to them.This took him many hours sitting in the same shopping centre as Bankwest & i presume they supplied him with the paper & pen to do so.When i told the Bankwest branch officer that they could not do this i was tol...
worst bank i ever come across. Please do not take any loan. Beware of this bank.
I had fixed rate home loan (interest in advance) back in June 2017, When my application was approved in Apr-2017 with the rate was 3.99%. On the day of settlement they increased the rate by 0.35% on all fixed rate home loan. Now there was no RBA rate hike or no changes from any other bank but because they advertised lucrative rate to attract the customer and once they got sizable amount of loan from different customer with interest in advance they took the advantage of all customers with increased rate. it cost me lots of money but i didn't ha...ve any choice as the loan was interest in advance and it had to be settle by end of June. Please note that interest in advance home loan normally paid by the end of June so customer had no choice but to go ahead with that. i would strongly suggest to keep yourself away from this bank. I had no issue if RBA had increased the cash rate and in a response BANKWEST HIKE the rate but it was not the case. I believe BANK WEST is misleading customers.
Worst bank ever
I have my home loans with Bankwest, they are the worst bank I have ever delt with, I have a 3 year fixed rate, and due to the banks poor service, added stress and high fees I wanted to break my fixed loan and get as far from them as possible, how ever I called Bankwest to find out the break costs which was over $15.000, I have reported this bank to the banking ombudsman 5 times, for a range of different things but the banking ombudsman sided with this disgusting bank, unless you want high fees, poor service and added stress stay away from this horrible bank
BankWest has been fine for me, but I don't have a loan with them...
I've been a BankWest customer for years, but for transaction/saving accounts only. For regular banking they've been great. Solid app and good service. Shame they closed some east coast branches.
Be careful shop around before you lock yourself up
Been with Bankwest since 2001 and was happy until I applied for my first home loan in 2011. First issue was in the first week, they had typed my full name incorrectly, and I had to refill the accepted loan forms, leave my work and drive visit their branch in vectorial park in WA. Interesting this had happened 4 times and I again had to refill the forms etc. and ask the bank manager to make sure it won’t happen again.
I was in a high rate above 5% due to my small savings, but after I was 50k a head of my repayments they never offer my a better ...
Permanent residency is not enough
I found them being discriminatory regarding the permanent residency criteria. I got rejected because I am a permanent resident through partner sponsorship. I am a full permanent resident (801), not even a temporary one! Their website claims it's sooo easy to apply for a loan, and only mention the PR requirement, not the type of PR.
Do not conduct ethical practices
Before disbursing any amount towards any progress payment regarding construction they want customer to pay any variation that they opt separately regardless of that variations was actually delivered on not. If bank themselves doesnt pay themaelves without invoices then why they want customer to pay for something that was not delivered. Is it ethical? No sense at all jungle rules they apply for customer purely unethical. Before settlement of lan loan there was shortfall of around $30k from bank and it got fixed only in last minute before they realised their mistake. Unbelievable
Home Loan process is the worse by far
Took out a loan with Bankwest at Livingston branch recently and dealt with a foreign guy there.
I must say it did not go smoothly at all and in fact, it was the worse i've ever gone through. He wasn't knowledgeable with the process and kept telling us he understands where we are coming from.
However when we tried to call for him, he ignored our calls completely. I had loans with commonwealth, westpac and other institute and never had this much issue.
Their rates are good but extremely poor customer service.
FYI: He rolled his eyes on me.
- Verified customer
The worst of the worst...
Do yourself a favour and avoid this bank - they need their own royal commission. I'm leaving with my 2 mortgages and going elsewhere after 12 years - and saving a massive $570 per month in the process. The latest unexplained rate hike is the final straw. Bankwest have zero interest in retaining loyal customers. They WILL NOT match other banks rates and think they are doing you a favour by having you as a customer. Neogotiate rates with them.? Don't waste your time - just move banks. If you're an owner occupier with a variable mortgage yo...u should be paying around 3.7% - under 3.7% if your mortage is over $1m. Bankwest are charging me 4.14%. How can anyone be in business and not know what their competitors are charging.? Rude, indifferent and alarmingly ignorant staff who simply have no idea what is happening out there in the market. Most branches have now closed in NSW. Get the best mortgage broker you can possibly find - normally that's yourself. Rate City is a perfect start. I honestly hope that if enough customers leave this bank they will go under. I know I'm not alone judging by the appalling comments of others on this website. My tip is Bank Australia - please check out their reviews on this site yourself.
- Verified customer
Worst bank owned by CBA
My experience has been hell. The loan was unaffordable they accepted flase info from broker unbeknowance to us. Set me up to take both properties. Put interest rates up shortly after. The loan was taken out. Charged excessively. Fees every five mins. I hope the royal commission sorts out the customer relations people who think they are a law unto themselves. Shame on you.
Bankwest has not given me 1.51% discount on Equaliser Home Loan, false adversiting
I am new home loan customer of Bankwest and as advertised on Bankwest website I applied for Equaliser Home Loan. As per website I should get 1.51% discount but only 1.35% discount has been applied. Bankwest is lying to customer and misguiding customers to get new home-loan business.
Do not go with Bankwest as they do false advertisement on the website and cheat customers
home loan approval top up
Hi have been with bankwest for sometime ( watergardens vic), I gave the so called their best and in high demand loan specialist, after giving them everything and only been able to reach them via txt or email ( my choice), I am only to find out via call center the loan manager went and cancelled my top up with out our approval. Going to a different bank NOT HAPPY WITH THEO.
Bankwest Zero Interest to retain Customer . Just Switch Your home loan instead of calling the Bank !
I have just look up my housing loan rates realized that it is on high side . I manage to find a few other which offer lower rates than them and even their own new product have lower rate than what i have now . So I have just call Bankwest CSR to have a chat with them about it to see if they can reduce it . The CSR told me they could not do anything about it and told me i can reapply for a new loan . I was stumped .... it would have been easier for them to just reduce my rates but no ..... i have to reapply . I told them if that is the case ...i could have just apply with another bank which have even lower rate than whatever they are offering . She was telling me there is a discharge rate of $600 . I let her know that my rate difference will cost me an extra $1400 every year even after the discharge from their bank and after i apply with another bank , i will still save around $800 . It is just that they have been alright so if they could make a slight change i would have stay else i would need to move on to reapply with another bank . Even after all that , she still tells me that she could not do anything about it and it is sad to see me go ... lol . Bankwest have Zero interest to retain good customer . Dont waste your time calling the CSR . Just switch .
How long does it take to get a mortgage approval
We applied through a broker for a construction mortgage 19 days ago & broker keeps saying this Friday or this Monday so called them & apparently they can get a decision in 5 days so explain we've been waiting 19 days and had valuation 14 days ago apparently takes longer with a broker & can take up to 6 months. Go figure?
Questions & Answers
As there are very good rates out there at the moment, am looking at refinancing away from bankwest. How much is their discharge fees?
Hi Zach, there should not be any loan discharge charges if the loan was taken after 2011. Although there will be few Government charges like Mortgage registration /de-registration $1 14.00 etc. Best to call the bankwest loan division and ask them for charges in black n white. The best I could see online was 3.99% but I'll be wary of all the application charges and other charges that are included. Please feel free to ask me any questions and I'll be happy to help. I will be very cautious next time as this experience burnt me pretty good.
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