BankWest Home Loans

I've been a BankWest customer for years, but for transaction/saving accounts only. For regular banking they've been great. Solid app and good service. Shame they closed some east coast branches.

I found them being discriminatory regarding the permanent residency criteria. I got rejected because I am a permanent resident through partner sponsorship. I am a full permanent resident (801), not even a temporary one! Their website claims it's sooo easy to apply for a loan, and only mention the PR requirement, not the type of PR.

Before disbursing any amount towards any progress payment regarding construction they want customer to pay any variation that they opt separately regardless of that variations was actually delivered on not. If bank themselves doesnt pay themaelves without invoices then why they want customer to pay for something that was not delivered. Is it ethical? No sense at all jungle rules they apply for customer purely unethical. Before settlement of lan loan there was shortfall of around $30k from bank and it got fixed only in last minute before they realised their mistake. Unbelievable

Took out a loan with Bankwest at Livingston branch recently and dealt with a foreign guy there.

I must say it did not go smoothly at all and in fact, it was the worse i've ever gone through. He wasn't knowledgeable with the process and kept telling us he understands where we are coming from.

However when we tried to call for him, he ignored our calls completely. I had loans with commonwealth, westpac and other institute and never had this much issue.

Their rates are good but extremely poor customer service.

FYI: He rolled his eyes on me.

My experience has been hell. The loan was unaffordable they accepted flase info from broker unbeknowance to us. Set me up to take both properties. Put interest rates up shortly after. The loan was taken out. Charged excessively. Fees every five mins. I hope the royal commission sorts out the customer relations people who think they are a law unto themselves. Shame on you.

After to take the loan you are like a football in the field they will play the game if you are clever like me you can come out with smart exit good luck guys
Bankwest think customers are stupids and idiots

I am new home loan customer of Bankwest and as advertised on Bankwest website I applied for Equaliser Home Loan. As per website I should get 1.51% discount but only 1.35% discount has been applied. Bankwest is lying to customer and misguiding customers to get new home-loan business.

Do not go with Bankwest as they do false advertisement on the website and cheat customers

Hi have been with bankwest for sometime ( watergardens vic), I gave the so called their best and in high demand loan specialist, after giving them everything and only been able to reach them via txt or email ( my choice), I am only to find out via call center the loan manager went and cancelled my top up with out our approval. Going to a different bank NOT HAPPY WITH THEO.

We applied through a broker for a construction mortgage 19 days ago & broker keeps saying this Friday or this Monday so called them & apparently they can get a decision in 5 days so explain we've been waiting 19 days and had valuation 14 days ago apparently takes longer with a broker & can take up to 6 months. Go figure?

Don't ever try to apply for a debit mastercard. I tried for 3 months with no success. I was told not enough equity in my mortgage so i put 100.000 dollars onto my mortgage still no luck now i am looking for another bank.

Whoohoo finally granted unconditional approval state manager approved well done bankwest sense prevailed
Now let see how we go.I will give bankwest thumbs up for acknowledging their errors.
Charlie

Just found out that the BankWest 'Complete' Home Loan I have (that costs $399 per year), isn't as complete as I was led to believe, with it not including an Easy Transaction (or basic streamline) account, and have been charged extra for this 'premium' service they offer.

BankWest will charge you for any little thing you want to do with your account.

They also offer crap deals to existing clients, when I refinanced they couldn't help in the slightest, however my mortgage broker was able to get a significantly better deal! They don't care about the clients they do have, and poor retention is going to hurt them in the long run!

We had some issues with our home loan, land & construction. Lots of mistakes! The issues have since been resolved and the customer service has been good and able to answer all our questions.

We joined bankwest earlier this year. Service was OK so I disregarded all of these reviews, much to my regret. Basically, now that we are locked into a product we have zero service. Seriously considering breaking the fixed term period. The online message center is a waste of time, I was on the phone for 1 hour transferred to 4 departments then provided with a secure code and said that I would be contacted within 24-48 hours, one week later I'm still waiting for the call. Simply unacceptable! I will never recommend bank west to anyone, nor will I ever apply for another of their products. Staff are useless and have zero expertise and zero product knowledge. Avoid Avoid Avoid