BannerBuzz
105 reviews
Failed to send order to the correct address and denied blatantly that it was their system that was responsible...I know my address! Follow up only led to arrogant denial that persons of their calibre could make mistakes...HaHa! Another business destroyed by people with no idea! I can't review the product because I have never received it, just the bill!
had so much trouble with communication, that i asked to cancel and get a refund, the customer service was absolutely terrible. telling me they sent emails, when I double checked and had nothing, no sorry for any miscommunication, just no you are wrong.. ended up with no banner for our function
Product is different than described. Therefore product is useless to me. The support is rude and uncooperative. They don't care about their customers or reputation. Just a money grab.
Reviews with attachments
Great job – I had some sign done. Had issue with but got resolved by the team. Happy to recommend.
Products didn't arrive and refused to refund – Use anyone else!!! They didn't deliver half of the goods and refused to refund them until they arrive but they have been lost in transit. The quality was atrocious. I could have done a better job myself. The banner is too small for the stand and the printing is blurry even though I used Vector Images. The business cards have been laminated and… Read more
then cut so the laminating is peeling off and the edges are really roughly cut as you can see in the photo attached.
I spent 3 hours on the phone and sent 2 emails and got no response. They are an absolute scam!!!
Not Australia, fake ABN – AVOID AVOID AVOID. They are indian fake company. nasty customer service and scam you for money.
Cheap & Nasty stay away – Cheap material does not last . Stay away not worth the trouble to deal with for such flimsy products . Buyer beware !
Over and above amazing on time service communication and products – Wow once again, superb product service arrived on time. Family loved it in Birthday set up Thank you , Thank you Thank you Banner Buzz
Positive reviews
Great service and product – Ordered motorbike tank and side cover decals for a restoration project and it was a breeze. Very helpful and professional service I would highly recommend.
Best website for vinyl decal / banners and business cards – I am extremely happy with Bannerbuzz !! I have been ordering since 3 years now and every order was really good (improved by the FREE designers support ..) It is very hard to beat the quality for the price they offer ..... I don't really understand all the negative reviews.
Absolutely delighted – Ordered a selfie frame using the design feature and it was exactly as I had hoped for. Excellent packaging. Amazing detail. Perfect for the relevant occasion. Highly Recommend this business.
Negative reviews
For your sanity, don't use this company. The prices are attractive and product range decent, but it is based overseas in a country where English is not spoken well. They just don't understand simple instructions, and consistency in communication - each message is answered by someone else who hasn't read previous messages. Show details
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I designed my flag online, when I left and returned to edit the font colour palette had disappeared. I was referred to > hire a designer. Probably won't bother now. Pity
Sent design and waited for their design team to send back a proof for me to approve. Problem is that they just sent my design as I sent it without doing an exact proof. I thought this would be the finished Decals. NA not even close they arrived were 1/3 of requested sign were on opaque background which made the Decals look faded and old.… Read more
Fortunately I had paid the insurance so rang to discuss. Well 3weeks and many emails and phone discussions later still waiting for the order to be shipped. Firstly was told I didn't respond only I had. To my dismay this happened at least 5 times after and realised it was just a nonsense excuse. Then they said they would send a new proof of design to approve. Guess what they sent a generic image nothing to do with my design and said I had approved it again. What a joke. Choose another company these guys are cr#p and shouldn't be allowed to operate. Not worth the 10 dollars u save by going w them. Discussed in their service resolution team and as far as customer service goes dont bother ringing all they do is put u on hold then hang up. Terrible
Recent reviews
If you pay $99 to get free shipping, they actually slap 'priority shipping' as the default method and you need to find your way to select the free shipping option, but even then, the 'Free Shipping' offer somehow has an extra 'exceptional courier charge' slapped on it which offsets the free shipping as this charge is very close to their standard… Read more
shipping cost, just worded differently!. but if your order is under $99 you pay for shipping but this 'exceptional courier charge' is not there, how odd! They don't seem to be an honest or transparent business, and now that I've read the other reviews. It just all makes sense...
Bannerbuzz.COM.AU is NOT an Australian company!! Don’t be fooled - company ships from India. Takes ages from order to delivery. Other Australian printers get you your order within a day or two. I waited well over a week for simple stickers and when they did finally arrive, they were incorrect. Had I have known that a .com.au website was not an Australian business I would not have ordered.
If I could leave ZERO STARS, I would. This was the worst experience I have ever had hiring a company to print marketing materials. I am a Realtor, and I use buyer and/or seller guides/booklets for my clients. I have had these printed at many other companies before and never had any issues like the ones I had with Bannerbuzz. The reason I used… Read more
their company was that their pricing was good, because those booklets can get pricey, but this sure was not worth the money I saved. I placed an order for 6 different booklets to be printed. The designers completely screwed up my orders over and over again. Every time they would submit proofs to me, they would leave out pages or duplicate pages, omit other pages, or they would even pull pages from a completely different file. I don't know how the heck they were doing this when I'm submitting these to them in a PDF file. I have never had this with any other printing company I have used. Because of this, my order ended up being over a month late getting to me. I asked them to ship them to me via expedited shipping with their company absorbing the cost for this, but the most they would do was pay half, and at that point, I was so frustrated that I wasn't paying another dime for that work. At that point, I ended up reading reviews online and seeing so many horrible reviews, I wish I had done my homework beforehand and researched them first. Again, I have never had an experience like this, so I didn't see the need to research a printing company to see if they employed kindergarteners as their designers. All the while, all the customer service people do is say I understand your frustration. Really? Do you really understand my frustration? I highly doubt they do because if they valued their reputation in their business at all, they would care what their customers think. They obviously do not!
BTW This company is in India!
Completely misleading pictures. e.g. Pic of a marquee with back and side walls for c. $1000. Then asks to pay extra for back and side walls. Called and they said not misleading at all.
Poor quality golf flags, would never buy from again, only come with 6 months warranty, and you can see why, I’ve only had my flags out for 5 months at best and are ripped to pieces. Spent time communicating with customer service and all they had to offer was a 10% discount on next order.
Should have read the reviews before using. It states it is an Australian company based in Sydney. The item was made and shipped from India, I should have realised by the cost. It was $6 for two static window decals. I paid extra for quick shipping as it was needed in a hurry, thought it was coming from Sydney so should have been here ontime. The… Read more
decal came in a round tube and we had to put it under a heavy box to flatten it. I get the use of the tube for protection but it has warped the product. In saying all this the decal is up but even but still has a few bubbles in it that will not come out.
3 weeks later, no invoice, no proofs and no communication. I emailed the company who then responded and sent proofs (just shy of 4 weeks post payment). Have requested a refund..... And as expected, no response. Avoid.
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Worst customer service I ever had. Order was delayed so much that I ended up not needing what I ordered. I asked for a refund and they kept telling me my order is on hold. Withholding money for a product you haven’t produced is illegal.
So we figured out what these guys do. First, it started with the worst back and forth communication in human history where they will string you along for ages, flag random things that no normal printers do, pretend that your file is the issue (when it isn't, especially if you have ever worked with any other printer before). They will then print… Read more
you a faulty faded and poorly made product then (get this), when you raise this with them they will try to get you to pay for it AGAIN. It is disgusting. They are also not from the US, their entire team is from India and they WILL call you at ridiculous times at night. Steer clear and order locally if you can.
Poor quality and a waste of money – I ordered return mail address labels. DO NOT purchase these. They are a total waste of money. They do not stick and are difficult to read. $22 down the drain.
Untrustworthy – Support ignored specific questions multiple times and closed support tickets with no resolution. Support insisted my design needed to be reworked due to pixelization and then provided a lower resolution, poorer quality and much more pixelation proof. They then proceeds to try to force or deceive me into approving a much worse quality file.
Banner No Buzz – Order 2 Marquees to be printed with our logo. They asked for payment in full so they could then arrange and start art work . Then get a call to say they are going to be delivered. We paid for marquee and printing which they separate the price . We paid both amounts for multiple prints.Now we have 2 blank white marquees . Printing place that does not print anything for you, or call back - Show details
NIGHTMARE – The bannerbuzz experience has been a nightmare, multiple orders arriving damaged, poor quality that doesn't match the proofs and when reported I was told to "just install it and see how it goes." . The most recent issue they delivered a product that was the incorrect finish, they denied it despite having a other prints that were correct to compare… Read more
to, asked for more photos while I was busy on a long weekend and then today rang me twice with no msg left during the middle of a work day , and then leave a msg saying they are closing the ticket. To top ALL of this off despite claiming an Australian address on the website they send a packaging marked for drop shipping to a client of mine with postage stickers from INDIA! Unreliable, Misleading and Unhelpful.
Dont buy the hype – They blamed me for their mistake. Do not believe the reviews on their site. I gave them 1 star on their site, and the review did not show up! Something fishy here! We hope you are well. We apologize for the incorrect wording earlier. Our intention was to clarify that the visibility of the flag on the single-sided design is approximately… Read more
50-60%.
We understand that you are not fully satisfied with the visibility of the design on the reverse side of the single-sided hand flag. However, since the order was placed according to your specifications, we regret to inform you that we are unable to offer a resolution in this case.
As a gesture of goodwill, we’d be happy to share the current discount codes with you, should you wish to place a new order. This is the best support we can offer at this time.
Save 25% - October 2024 Coupon Code | Latest Offers | BannerBuzz
Thank You
Khushboo Sharma Brand Associate
This is what exactly your site says "Single Sided Printing: Singlesided flags will show the image on the back side as a mirrored image with 50-60% visibility." NOTHING about transparency as you reference below.
Visibility and transparency are not synonymous.
Not American made and garbage product – Order banners from this company because them show a GA address and we wanted an American made product. BannerBuzz is out sourced this order to India and when it arrived it was not the size we ordered it was an 1-1.25 smaller both height and length. I emailed them to see what could be done and they just made excuses and said they will try and do… Read more
better next time.
Do NOT buy from them as if you have an issue or concern the customer service is horrible and they will do NOTHING to make it right.
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