34 reviews
Not impressed with Back up service. I have been waiting nearly 2 weeks for a fan. I was told it was in stock, I paid immediatley and they said they would send out. It didnt happen. Called after a week and they said they would call back but they didn't. Im still waiting with no explanation
Several years ago I bought a bump and scratch special. It has recently had an issue and even though it is out of warranty, the parts were provided at no cost. Many Thanks to Monique and the team for backing your product. Show reply
Great product with the heated two door Schmick and importantly great after sales service. Have recommended Bar Fridges to friends and family with confidence. Show reply
Terrible, and Cheap S**T – Bought 3 fridges from these guys .. not one has lasted more than 3 years. Lights Stop Working after a year, they make a lot of noise, then something breaks. Cheap Crap. They look good but don't cut it. First one broke after we had purchased the second 2. Can't tell me that 3 fridges all breaking in the same time isn't a coincidence. Had someone… Read more
look at the first and it was mechanical, not worth the time to buy new parts and wait for something else to go. Typical company with "heaps of good reviews" ...
We get good reviews for a reason, have you… Read more
Good looking ornament, but not a great working fridge – Bought an awesome looking fridge but not cold enough. Also warranty for a nearly $2k fridge of just 2 years is ridiculous. When i rang this company I was laughed at and told that 2 years is ample. I would expect a decade of use if not more out of such an expensive item. Save your money. Maybe it would be a better fridge inside but for alfresco, they're useless longterm
If you could tel us the model so we could… Read more
First rate after sales service – I had some issues with my bar fridge and initially I thought that this company was a bit reluctant to provide after sales service. However, Brett jumped in and things started happening! Without any argument I was provided with a replacement fridge. I have to commend this company on its genuine commitment to the products that they sell, great "old school" after sales service that you don’t often experience these days. Highly recommended. Show reply
Amazing customer service and back up – Bar Fridges Australia restored my faith in customer service. My fridge I purchased from them had an issue 12 months in, but the warranty had expired a few days earlier. This wasn’t an issue to them, and once I notified them of the problem, they followed it up until complete. It’s extremely rare a company goes out of their way when the solution… Read more · 1
costs them money, being out of warranty, they could have wiped their hands of it.
Highly recommend, great communication throughout the buying / delivery process, and most importantly, the service continues if you have issues.
Great company to deal with – They stand behind all products they sell and are simply nice people to deal with, I highly recommend them to any prospective bar fridge buyer. Show reply
Awesome service and an awesome fridge – My name is Craig Evans and I bought a bar fridge from Bar Fridges Aust this week and it was delivered yesterday. It's a bloody awesome fridge and the service provide was great, plus the delivery as promised was delivered on time too. Great work Guys, awesome business. Cheers
Great service and products – I had a great experience with BFA. Pre-sales was super helpful while I was trying to figure out what I needed. Delivery was quick and sales process simplified. When I wasn't able to change the fridge door side their after sale was extremely responsive and organised a technician to come do it. Great work! Show details · 1
Didn’t last – Purchased a fridge in style of Petrol pump. Worked great for few years but now turned it self into a freezer. Wasn’t cheap and hesitant to spend more getting fixed. Looks great still as a storage cabinet. Pity components don’t last as expected a fridge to last a few years after warranty runs out . Update. As it’s 5 years old replacement controller… Read more
will cost $200 plus shipping. Deciding whether to fix or not. Never had such poor life from expensive appliance. :(
You need to contact the service department… Read more (+2 replies)
Great service, Great product – We purchased the NRL branded bar fridge and absolutely love it. There was some damage in transit, no fault of theirs and the follow up service cannot be faulted. Prompt, helpful and best of all, painless resolution. Would highly recommend! Show details
Worth the additional cost for good product & customer service – After extensive research on under-bench bar fridges on the internet I finally chose the Rhino S/Steel 2-door from BRA (Bar Fridges Australia). Reason One - the unit as it is geared up for Buderim S/E Qld operations with heated doors to avoid condensation and pools of water on the floor. Reason Two for their reviews on after sales service if you… Read more
had any problems with the unit. On receiving my fridge and plugging in we heard a fan clicking fan noise. This was reported to BFA and with in 24hrs I had a call from Monique at customer service. Monique went through a list of measures that were to rectify issue but to no avail. Monique quickly arranged for their BFA service tech to come out and sort out the issue. Darryl their tech turned up when he said and on time and after exchanging parts and adjustments BFA made the call and arranged for a complete swap over of the fridge for a new one. The second unit has been in operation for nearly 3 months now and is working very very well. I have absolutely no hesitation in recommending BFA if you are in the market for a good fridge for your bar. Credit to Monique and Darryl for there technical support and customer service you both are a real asset to BFA. PS - forgot to mention initial order i upgraded to the quiet motor which was well worth the additional cost as my bar is in the middle of the house and did not want to hear the motor all night. Regards Greg
Find out how Bar Fridges Australia Shop compares to other Appliance Retailers
Know better, choose better.
Excellent service – Our outdoor bar fridge’s compressor fan stopped working after 8 months. It was very easy to ring up, talk to a technician and get a repairman out quickly to replace the fan. It was super easy as they had a record of the sale and it was within warranty. Show details · 1
Schmick Triple Glaze Glass Bar Fridge – We recently purchased a fridge and it arrived in record time, Unpacked and checked it and found a small flaw. I emailed photos and was contacted within hours and a solution was presented and dealt with so fast. Great customer service. Show reply
Great looking Expensive Fridges that don’t last – I’m surprised by the amount of good reviews. The fridges don’t last, they are noisy for indoor use (even with an upgrade on the compressor) and the glass creates condensation. Other fridges in the house last over 10 years and these expensive bar fridges last 3 years if you’re lucky. This is the second time we have purchased a fridge through them and I have learnt my lesson.
Did you make contact us so we could assist?… Read more
Amazing product with amazing customer service – We adore our fridge. But what I would like to point out is the incredible customer service we received when we required assistance. The fridge is amazing. Looks amazing and I cannot recommend them enough. Show reply
Short life span for an expensive product – Rhino bar fridge didn’t last as long as hoped considering the price. Service staff pleasant and helpful, but couldn’t make it operational, and charged an unexpected hefty fee for the privilege. Consider your options before purchase, expensive doesn’t mean high quality. Show details
Thanks for reaching out. Can you send… Read more
Great Service – I had a very good experience purchasing a Schmick 2 door bar fridge from Bar Fridges Australia. Great service, great price and delivered on time with no dramas. Highly recommended.
Outstanding customer service. Awesome product – The customer service we received was outstanding. Monique was amazing and helped us greatly. We absolutely love our Rhino Night Club Commercial Bar Fridge. We highly recommend Bar Fridges Australia.
Great fridge and terrific after sales service – I changed the fridge after ordering and needed technical info about the wiring inside. Even after it was delivered they followed up every question and went out of their way to help. Honestly could not speak more highly of this business and the fridge Show reply
Best service I have received for years! – From the very moment I contacted Bar Fridges Australia to the delivery of the unit they went above and beyond. Great advice, accurate and timely. Ordered on Monday from Victoria and the unit was delivered in Queensland on Friday. I cant fault the service... oh, and the fridge looks awesome. Can review the product as I only just plugged it in. Thankyou! Show reply
Find out how Bar Fridges Australia Shop compares to other Appliance Retailers
Know better, choose better.
The measure of a great company is how they handle a problem – I cannot speak highly enough of the team at Bar Fridges Australia. We ordered a Schmick commercial upright fridge and the unit arrived on time but was damaged during inter-state transit. Naturally, this was out of their control. However, what they did next WAS in their control. They arranged for a new unit, with no questions asked. The replacement… Read more
unit was delivered right on time and was installed and all rubbish removed with no disruption to our operation. They even threw in extra shelving as a thanks / sorry for the inconvenience. A $250 gift that is welcomed and appreciated. Thank you Bar Fridges Australia, what a great Australian company leading the way in excellent customer service and satisfaction. Will be buying from you again, but most importantly, will be recommending you to all that ask about our new fridge.
Excellent Service and Product – Ordered our new alfresco bar fridge on a Monday and it was delivered to Brisbane the very next day! The customer service was fantastic and I cannot fault their service. Would highly recommend them. The fridge itself looks great and is excellet quality (Schmick 98L). Show details
Great service after I made a mistake – I bought a small bar fridge for my man cave. Then I proceeded to loose the keys. I emailed them and within the hour they had me sorted and a new pair on the way. 5/5 would buy from them again. The product itself is also great ! Show details
Best customer service experience – Of all the Christmas purchases I made online, this was by far the easiest and friendliest. These guys could teach the big retailers a thing or two about response times and general communication. I had a change of mind about a purchase and it was accommodated in a flash with a partial refund transferred to me almost instantly. The black cube bar fridge was exactly as we hoped and arrived in perfect condition and working order.
I don't think I have had after sales service like this in 20 years – We encountered a cooling problem with our bar fridge after about 3 months (worth mentioning the original order was dispatched quickly and reliably with minimal fuss). After contacting bar fridges, they had a replacement unit couriered to us within a couple of days. No arguments, quick response, intelligent informed discussion about the fault. Wow,… Read more
why can't other businesses operate this way. I hope bar fridges Australia go on to great success (and preserve their customer service).
Outstanding after sales service – I highly recommend this company for the friendliness and helpfulness of its staff. They provide after sales communication and service that has been well above that of any other organisation I have dealt with.
Better than I could have imagined – The guys at Bar Fridges Australia are exceptional. Every step of the purchase was outstanding. Can't recommend them highly enough!!
The absolute best service and support – The web site was easy to navigate. The ordering process was simple and quick. The online chat was efficient and I ordered the fridge quickly. The promised delivery was on the Monday and it arrived Monday morning. The product was as described and is working beautifully.
Exceptional! – The product I purchased is great and the service was exceptional! My enquiry, both online and by phone, was met with a knowledgeable salesperson who took the time to ask me questions and was then able to advise and make a recommendation on a suitable and practical bar fridge for our office boardroom. From the initial enquiry right to the… Read more
point of (prompt) delivery was, as I mentioned earlier, exceptional!
I have no hesitation in recommending Bar Fridges Australia and will most definitely purchase from them again in the future.
A big thank you to the staff at Bar Fridges Australia for a great shopping experience.
Great service, great product!! – Recently we purchased a bar-fridge as a departing gift for a senior member of our business. It was a last minute choice - literally the day before - and Bar Fridges Australia not only accommodated our urgent request but delivered a fantastic, high quality, personalised product also. I don't think there are too many places left that have this approach to customer service. AAA+++
Outstanding – I cannot fault this company. Prompt service, prompt delivery at the best price. I've purchased 3 times from them online & once in person at the Sydney showroom and the prompt way my orders have always been processed makes me return. Touch wood in 2 years not a problem with my wine fridge & 3 bar fridges I've purchased.
Excpetional after sales service! – These guys are fantastic! I bought a fridge from them 3 years ago and even though it was well out of warranty, when I had a problem with it they sent me replacement spare parts free of charge (postage included). This was above and beyond - I was really impressed and very happy!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Can you email the service team to sort at vicservice@bar-fridges-australia.com.au ,… Read more