Barbeques Galore

I went to BBQ Galore Preston and asked for a cover for my BBQ and gave the sales person the size. He argued that no BBQ's were that size and refused to help me. I went home, measured several times, and my initial measurements were correct. I thought the service and attitude were appalling. I would never go back. I found a cover on line with no problems and it fits perfectly. Not recommended at all. Pathetic store

Very angry store manager when asked to price match, like they advertised. Rude dismissive and obviously irritable. No idea of what ‘customer service’ should be and don’t be angry when you are required to follow your stores own policy. The young girl who served me was outstanding though, the only saving grace of your store. Do better, I, however, will never know as I won’t be back Show details

On the 16th of January 2026 I used a gift voucher to purchase 2 items through Barbeques Galore Online, the first item took 14 days to arrive but I'm still waiting for the second item. I have sent numerous emails trying to get a resolution but even "Barbeques Galore Online Support " have told me that they can't help, even though I used a… Read more

Barbeques Galore gift card and purchased through there site. Disgusting lack of response Their 3rd party seller is Chalet Essentials Pty Ltd

I ordered a BBQ, cover and mat. I was advised that the mat and cover were out of stock and I would need to wait a few days. I was happy to wait, but received a call during the week to advise the mat was no longer in production and the cover would… Read more

take a month or more as the manufacturer was behind. In the meantime, I had attempted to assemble my BBQ only to discover there were no instructions and I was missing a number of bolts. I found instructions online. I then attempted to call the store - good luck with that! On the Monday I rang customer service. What a disaster! They had no idea. I requested the bolt pack and a week later had heard nothing. I attempted to email - never got a response. I eventually got back on the phone to follow up. No action had been taken. I was advised they would expedite getting me a bolt pack - it arrived 3 days later, only it was the wrong one!!! I give up - I will just go to Bunnings and buy what I need. NEVER SHOP AT BBQ GALORE!!!

Bought a Beefmaster Premuim BBQ from Charlie in the Richmond (Melbourne) store and he was fantastic. Very happy with the friendly service, excellent advice and hos impressive SUV box oading skills. Would definitely recommend Show details

Terrible customer service. I purchased a product via click and collect for Christmas and tried returning it under the change of mind refund policy. The Narre Warren store refused to accept it, saying that click and collect items need to be lodged online. I contacted customer service and they told me to return to the store! I had just been there… Read more

and had been refused service! I spoke to three people in store and they all said they can not process refunds. I have a young baby and driving back and forth to a store which had already refused me was not an option. I asked for a refund and for the product to be collected, seeing as I had already tried returning the product in store and had been refused. Customer service were unhelpful and said the product would have to be returned at my own expense. This is absolutely ridiculous that customers need to make multiple trips to a store to refund a product. Nothing on their website says you can't return a click and collect order. Once my fiance managed to return the item to the store AGAIN. Customer service still did not issue a refund and instead said that they have now contacted their refund team who would be in contact. I am still out of pocket with no reciept that a refund has been processed. The fact that it takes 5 people to issue a refund which I still don't have is appalling customer service.

I have tried both in store and online to order a new bbq, which is currently on sale. I can’t, until they are in stock, Bbq galore won’t honour the sale price. What is the point of advertising something that’s not available

My delivery was supposed to arrive yesterday. But no communications from BG. I then rang them and the lady on the phone promised to call me back with an update that day or at the very least email me. Nothing happened. I called the next day and found that they had received comms from the warehouse yesterday but failed to action it. I am paying a… Read more

premium for delivery of my item and BG cannot even do the basics in customer service and customer communications. I still don't have my item, nor an ETA for its arrival. Terrible customer service.

I have only had good experiences with BBQ galore up to currently. We are in process on completing a new build so are getting everything new from smokers, BBQ, pizza oven , outdoor furniture,ceramic cookers etc. Given we are spending up wards of $25000 plus are obviously doing price comparisons. On one particular item Gozney gen 2 xl where we are… Read more

purchasing two of them we found a company had them for $1000 less than BBQ galore ( not including $130 shipping ) which we had to organise independently. So rang BBQ galore to see if they would price match explaining shipping was separate. They said would match it. Well after me sending evidence of price , they quickly declined to price match ( based on shipping ) which was clearly discussed previous day.Then saying price changed It's disappointing that when you try to keep money in WA and get told one day they will price match then they will not even though reasons they gave were discussed previous day! I still managed to get one of my pizza ovens due to stock limits but having to get it from other side Australia is madness. The fact they put $870 over the sales they would of had from us is mind blowing. I believe your company should read the book called The Ultimate Sales by Chet Holmes Your Osborne park store has my email address Kind Regards

I put a 1 star review on their website of a Maxiheat Modena and it hasn't appeared days later. I challenge you to find a single product with a lower than 3/5 star rating... Their approach to warranty support - Step 1. offshore support staff repeatedly say the case has been escalated and promise a response soon. Step 2. Ignore. Step 3. Repeat.… Read more

Seems to be a recurring theme about their aftersales support based on ALL recent reviews. They've stopped even bothering with the typical insincere replies. Tells you all you need to know about the type of company you are doing business with... I recommend you don't!

I purchased a product from Barbeques Galore that turned out to be faulty. I contacted their customer service, provided all the requested details and proof of purchase, and followed up after not receiving a response. Despite this, I never heard back from them. I’m very disappointed with the lack of communication and support for customers dealing with faulty products. I expected much better service and accountability. Show details

Bought a rotisserie for the masterbuilt gravity feed smoker. 2 weeks after I bought it returned as it was not rotating. Would go round half turn then go back and forth. Returned to branch. They then requested video of fault. Emailed them to say I had returned product. They asked again for video. Replied same. Then asked for serial number. … Read more

Again replied product had been returned. Still no result. This has been going on for over 2 months. Very poor customer service.

I purchased a BBQ cover from Barbecues Galore online store. I did not know it was actually sold by a sub-contractor Carla Home. The item was of poor quality and not fit for its intended purpose. It was flimsy thin plastic material, not thick durable fabric as described or as expected. I attempted to contact Carla Home WRT returning the item - I… Read more

received no response. I posted the item to Carla Home at their address on the Barbecues Galore invoice - it’s been delivered. However, Carla Home responded that my initial email enquiry went to their SPAM folder, I should have kept on trying to contact tham - I had not followed the correct procedure on their ‘platform’. You cannot locate a website for Carla Home, and the BBQ Galore website has no online return procedure.

I have raised this issue with your BBQ Galore Customer Support, who forwarded it to Carla Home - who repeated their response I was in the wrong. I would like BBQ Galore to refund me the cost - I’ll ignore the return postage - and they can take up the issue with Carla Home.

By comparison, I obtained a refund from Amazon UK online in under 5 minutes recently when they sent me a faulty item. No fuss, no need to return, just a prompt courteous refund process carried our professionally.

Very poor customer service by by both Barbecues Galore and Carla Home.

Barbecue purchased a year ago, I should say expensive barbecue. It was under cover and under a roof. It has rusted and dealing with the company has been a nightmare. Shocking after sales service apparently normal wear and tear Show details

Just bought a Ziggy from you guys at Logan Supercentre. Can’t praise young Matt enough. Knows the product well ,and is a very good salesman. Works a treat. Thank you Show details

★☆☆☆☆ Avoid Ziggy BBQs and Their “Customer Service” Bought a Ziggy BBQ, and it failed on the third use. Turns out it was from a known defective batch — I even gave them the model and serial numbers — but because I no longer had the receipt, they flatly refused warranty. They know it’s faulty, yet still wash their hands of it. Customer service? Non-existent. A company that hides behind red tape instead of standing behind its product Show details

There is one person,English middle aged man that seems to be on edge for argument any time ive called there. dropped of LPG bottle and was drilled and spoken down to about how bottles cant be filled if out of date. pointed out bottle was stampeded in date. WERE! WERE! I CANT SEE IT,WERE!! shook my head when i was on way back to show him and was… Read more

asked why i was shaking my head,? Dont i want it filled.??? does not hurt to be pleasant to people and word does spread quick in a country town about poor service. Ladies there are friendly and niceand professional , but have had trouble with this person's attitude before.

I won a $5000 BBQs galore gift card 2 years ago and I have been spending it on their online store. Many don't know the amazing range of products they sell, from pet supplies, home wares and alcohol. I have bought mattresses, toasters, sheets, towels, a tent, air fryer, vodka and heaps more. Most come from kg superstore or boutique retailer, and… Read more

they have been excellent with speedy delivery. I had a problem recently with some pet beds i bought and BBQs galore followed up for me and gave me a refund. They have been wonderful and spending the $5000 has been a blast!

Don't you dare ask them for update on an order which you have paid upfront, they don't know what day it is let alone where your order is. I waited 3 month and repeatedly ask for order tracking only to be strung along with 1-2 weeks is the estimated lead time. Probably to get me off the phone. But conveniently they could provide the details… Read more

whilst I was cancelling the order.

Go and shop somewhere else where they will treat you like a customer not a number.

[Content Removed] BBQ Galore.

Great customer service - I'd looked at several other retailers for a Wood Heater and had done a fair bit of research. BBQ Galore Watergardens was recommended by someone at the footy club who had a great experience and recently purchased a Wood Heater from the store. When I entered the store, I was approached by Matt and asked him a number of… Read more

questions about Wood Heaters. Matt answered most questions; however, stated another member of staff knew more than him and went and got Scott. It was nice to have a salesperson admit they didn't know everything and go the hard sale. Scott answered all my questions and showed me several Wood Heaters that were on display. Both Matt and Scott were easy going, friendly and highly professional. As a result, I placed a deposit on a Wood Heater and was given the details for an installer. I saved $$$ thousands on the price and installation compared to other brands I'd seen at other retailers. I collected the heater the following week and I was lucky to get it installed within 10 days from purchase, not bad for the start of winter and after being told by other retailers it would take up to 6 weeks for installation. The recommended installer did a great job. I was that impressed with the service received that I returned to the store to purchase Wood Heater utensils; despite other retailers being closer to where we live. Thanks Matt and Scott.

What an unreliable business. Been closed for the last two days due to unforeseen circumstances- no workers available! Today they are open but oh no they can’t do gas refills because there is only one person on duty!!! This is not good enough BQG. My recommendation- go to BCF as I did. They are quite a bit cheaper anyway after all. So glad we… Read more

didn’t end up buying our new wood heater from BBQ Galore if this is the kind of random inconvenient service you provide.

Absolutely terrible customer service post sales. Purchased an outdoor table and chairs set, which arrived with two chairs having dents and scratches. Sent photos in and made a claim and after three phone calls over three weeks, nothing has been done! Show details

Have been getting my gas bottle refills here for years for around $20 - 9kg. You can imagine my surprise when I recently filled a bottle and was charged $34.95. How can they justify that much of an increase.

we shopped at Barbeques Galore at Myaree recently. Jade was our initial contact and she aas wonderful. incredibly helpful, easy to talk to and no pushy sales. We came away feeling very satisfied with our purchase. After that we went back to ask about another product and again just nothing but a fabulous shopping experience. Thank you Jade. Les and Dot Ardross.