Bought 2 new outdoor BBQ's for $1500 each and they rusted. I live in the suburbs, not near the sea and they are in a sheltered area.
Still new and never had a chance to use them.
Outdoor BBQ's... rusted... just let that sink in.

I ordered a BBQ to be delivered this week. The address was altered after the order was submitted by the BBQG back-end systems (correlating the postcode to an incorrect suburb), and the order was attempted to be delivered at the wrong address.

I called their general enquiries line (1300 139 867), and was promised the issue would be fixed, and would be called back in 30 mins.

2 hours later, with no call-back, I tried the number again and received the "message bank full" automated response.

Wow.

I was looking for BBQ for long time.
This one from BBQ Master is prefect.
It was on special.
4 burners.
Solid built
Easy to assemble. Side trays are really helpfull.
I like the trigger points .switches are soft and very flexible.
Perfect buy.Highly recommended

Narrelle has given me the best customer service I have ever had and that is saying something as I am ,73 years young. I had a problem with a blistering hood on my z &b chilli red, 2 burner BBQ.Not once but twice and her sympathetic and understanding telephone manner is a lesson to be learned by a lot of other companies who get complaints.She has now organised for my third new hood to be delivered and let me know there was a batch problem with the paint on the previous two.Excellent service, Fantastic work NARRELLE

Beefmaster BBQ has been under patio, out of weather and within 6 months developed surface rust all over the cabinets. Cabinet not rigid so if you've got exposed aggregate flooring surface like mine, the doors will always sit crooked and they're no longer adjustable. Company not helpful after they've taken your money at point of sale. Will go back to a Weber in a few years and not bother with them again.

Spent around 10k on an outdoor Ziegler and Brown kitchen. Within weeks of purchase contacted BBQ Galore re concerns of the fridge being noisy....No response. Contacted Ziegler and Brown directly who assisted. BBQ Galore ended up advising fridge is normal......2 years down the fridge dies. Contacted BBQ Galore and got a file #.....Have never heard from them again even after 4 follow up emails to them asking what was happening? Again contacted Z&B direct who advised they will attempt to contact BBQ Galore....

I like the Z&B product, just DONT buy from BBQ GALORE as there is NO after sale service!

Got Malibu bbq on special and am SO happy
Great quality and cooks well and partner loves it
Service was really good helped me carry to car
Will be buying from them again

Make sure you check price, they are advertising the Gibraltar lounge on sale for $2849 with a saving of $544. Same lounge is in their current catalogue for normal price of $2799.

Bought a barbecue from the Nunawading Store. In store service was good. Paid for delivery and installation at home, specifically specified AM delivery and installation time.
Got a text message from delivery company that delivery time will be between 12.45pm and 3.45pm. Tried to call delivery company that time is not good as I will not be at home. Took lots of time and effort to get this done. Called barbecue galore Nunawading, no help either.
Day of installation no indication from installer. Call Barbecue Galore. Spoke to manager. Said he can’t help until I threaten to report him to head office, he than, said he will contact installer and get back to me.
Customer service is zero.

Horrible online customer service. I purchased a present for my partners birthday and they failed to send it. Gave me no communication about when it is coming, they literally don’t care, just take your money and that’s it. I emailed 3 times and called 3 times and was lied to that it was going to be made priority but then just ignored again. Finally I demanded a refund. This is such a shame as in person they aren’t helpful and friendly in their shops. I would recommend getting your online service and delivery together before you further damage your company reputation.

Appalling customer service. More than 5 months after purchasing a product on back order they still have failed to supply it. Zero communication about when it is coming and zero care.

JETTE Highback Outdoor Dining Chair (JETCHRL) – DAMAGE TO FLOORING CAUSED BY ANGLED REAR LEGS: After complaining about the damage to my deck timbers caused by the sharp angled rear legs of these chairs not sitting flat on their plastic inserts, I was told by BBQ Galore Customer Care that the damage was our fault. They said we were probably rocking the chairs or our deck was made of inferior wood. Seriously stunned! These JETTE chairs obviously have a design fault and I would suggest all those who have purchased them to check their flooring for damage made by the rear legs and consider the long term effects especially when the plastics inserts start to wear.

Went to BBQ Galore in Ballarat, worst service ever! The older gentleman was rather short with us, whilst the younger gentleman hide in a back room leaving customers standing around.