I bought a Ziegler and brown BBQ. Never was told about the hot spots caused by the quartz tops. Its a nightmare to cook with. Then one of the jets decided to become a fault. Cant get BBQ galore to come out and fix it even though it is still under warranty. Try simmering with the side burner - its a called a burner for that reason it burns. This would have to be the worst purchase I have ever made and the lack of service form the company is unbelievable. Their service guy told me he wont use that type of BBQ either and told me he would arrange ...Read more

When you walk into a store with full intentions to spend a few thousand dollars on outdoor furniture, only to walk out before spending a single cent due to the staff’s behaviour; you would assume the manager or people in charge would want to know about it. Well not Gary at BBQs Galore in Mittagong.
I recently attended the shop with my partner after moving house. With a large new entertaining deck to break in, we intended to purchase not only a better stand for our BBQ but a whole outdoor setting.
As we walked in, there were 3 men in staff unifo...Read more

We bought the "Ziegler & Brown komfort pellet heater" from BBQ galore in Hobart 2 years ago.
Within a year the burn pot's bottom no longer had a bottom as it burned away with normal use of the heater.
We contacted BBQ galore store, but most staff had no idea what I was talking about and the one person whom knew what I meant said that they can't order parts for the pellet heater.
I tried multiple times in store and on the phone with them to get a replacement burn pot, but I received the same response every time.
What company offers a product for...Read more

I have been so disappointed with everything I have bought and the service even down to delivery from BBQ Galore , after waiting home for 2 days and having issues with the delivery and then the wrong table arriving and having to wait home again the following morning , then to opening the boxes for new years eve . To then finding the table was dented , one of the umbrellas having 2 holes and then to top it off the second umbrella today while my grandkids were in the pool with little to no wind and held down with 60kg decided to come down just m...Read more

Ordered a 8 piece outdoor setting over the phone during sale. On delivery the wrong table was delivered, we were told that they made a mistake and gave us wrong table, claiming both had same name. Then wanted us to pay another $500 which we declined. Table and chairs were collected with no apology and only to say that the young fellow who did the transaction only works their 1 day a month so doesn't know the products properly. When you check online there is only 1 table with that name so very strange. Have written to head office who phoned twic...Read more

Three weeks ago went to buy a smoker for my husband Fathers Day $1000 worth plus. The salesperson was impatient when we asked questions( isnt that what they are there for?) then we were told they didnt have stock. We waited three weeks then a call on wed to say its ready but a piece is missing. When my husband called the woman said in a tone Jesus christ because he was asking ahe it would be ready. I then called and spoke to manager who initially apologised and was actually quite nice. And apologised when I told him politely that it was a
Sad s...Read more

We recently had a huge problem fitting our new Beefeater built in barbecue.
Unfortunately, we didn't buy it from Barbeques Galore, we should have.
But, we received the best, helpful advice from Judy when I called her explaining how we had bought a barbecue ready for natural gas and we had a gas bayonet already fitted at our house, but the hose that came with the barbecue didn't have a bayonet fitting. The shop we bought it from was absolutely no help and not interested in any after sales help either.
I only discovered Barbeques Galore also sol...Read more

Visited BBQ Galore Castle Hill today to purchase a BBQ and outdoor setting. On entering the store there were 3 staff members and 2 customers other than me. So I wandered around and found the product I was interested in purchasing but I had a couple of questions. 20 minutes later after 2 of the staff members walked past me 3 times not even acknowledging me, not making eye contact, or offering a simple 'Someone will be with you shortly' I decided to leave the store and spend my $2,000 - $3,000 elsewhere. At the exit one of the staff smiled at...Read more

Barbeques Galore claims that the Venus Deck Chairs are "outdoor furniture" and guess what? They should not be kept outdoors because the fabric deteriorates. What a terrible product. What a scam that Barbeques Galore sell a product that discolours from white to grey after a year (just after their warranty expires). They wouldn't replace the poor quality product that they sold me because I was out of warranty. Thanks. They certainly did NOT do the right thing by me. I have to basically throw them out because I cannot have that around my home. I ...Read more