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Barbeques Galore

Barbeques Galore

2.5 from 111 reviews

Reviews

2.5

111 reviews
5
(34)
4
(5)
3
(6)
2
(6)
1
(60)
  • Product Quality
    2.5 (16)
  • Return Claim MadeYes (3) · No (17)
  • Customer Service
    2.1 (22)
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Appalling service if you call it that

published
Customer Service
Product Quality
Store LocationCASTLE HILL
Andrew S

Andrew SAU

  • 2 reviews
  • 1 like

No stock for advertised Fathers Day Special Bait Advertising

published

I went into the Castle Hill store to purchase an Alfresco 6 burner which was advertised in the Fathers Day Sale catalogue. I was told the were none in stock and it could be a week before they are in store and the only way to guarantee one was to leave a 10% deposit. The only other option is to order online and a pay $95 delivery fee.

I rang the help line and was basically told the same thing.

This has to be a prime example of bait advertising, I will be contacting the ACCC on Monday.

Customer Service
Return Claim MadeNo
Store LocationCastle Hill, NSW
Nelson

NelsonNorth-West & West coast, TAS

Forester is a terrific heater but...

published

B.G . claims the paint job cures in about 80 minutes... wrong wrong wrong... luckily, it was outside for the first burn... it`s been inside for six days now with doors and windows open in freezing Tassie. God knows what those chemicals being given off by the paint are doing to sensitive lung tissue. One would think they would sort this issue out before they accept your hard earned. As a radiant heater, it really gets hot and isn't bad value. Be wary when dealing with sales people...I spoke to several of the B.G. team and got very different answers...the only one who was truthful was on the 1300 number in Sydney.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLaunceston, Tasmania
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elizq

elizqGreater Melbourne (Outer), VIC

Great friendly service and great deals.

published

Thanks so much to Barri & the team at the Fountain Gate store. Looked after us so well & got a wonderful deal on a Ziegler and Brown BBQ. Recommend to everyone to visit this friendly store to get your new BBQ.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria.
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Jaime H.

Jaime H.Illawarra, NSW

The manager here is NASTY!!

published
Customer Service
Return Claim MadeNo
Store LocationMittagong NSW
Jack

JackHobart, TAS

  • 2 reviews

Komfort pellet heater

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHobart
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M H.

M H.Sydney, NSW

Never again

published

Bought 2 new outdoor BBQ's for $1500 each and they rusted. I live in the suburbs, not near the sea and they are in a sheltered area.
Still new and never had a chance to use them.
Outdoor BBQ's... rusted... just let that sink in.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBankstown
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Message bank full

published

I ordered a BBQ to be delivered this week. The address was altered after the order was submitted by the BBQG back-end systems (correlating the postcode to an incorrect suburb), and the order was attempted to be delivered at the wrong address.

I called their general enquiries line (1300 139 867), and was promised the issue would be fixed, and would be called back in 30 mins.

2 hours later, with no call-back, I tried the number again and received the "message bank full" automated response.

Wow.

Customer Service
Product Quality
Return Claim MadeNo
Jeet

JeetMelbourne

  • 8 reviews
  • 1 like
  • Verified customer

Great product

published

I was looking for BBQ for long time.
This one from BBQ Master is prefect.
It was on special.
4 burners.
Solid built
Easy to assemble. Side trays are really helpfull.
I like the trigger points .switches are soft and very flexible.
Perfect buy.Highly recommended

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david

david

  • 2 reviews

Thanku Narrelle,

published

Narrelle has given me the best customer service I have ever had and that is saying something as I am ,73 years young. I had a problem with a blistering hood on my z &b chilli red, 2 burner BBQ.Not once but twice and her sympathetic and understanding telephone manner is a lesson to be learned by a lot of other companies who get complaints.She has now organised for my third new hood to be delivered and let me know there was a batch problem with the paint on the previous two.Excellent service, Fantastic work NARRELLE

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTraralgon
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Suzie L.

Suzie L.South East Queensland, QLD

Don't buy from this company they only sell rubbish

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationhelensvale
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Jezz

JezzSydney, NSW

  • 13 reviews
  • 17 likes

Very disappointed

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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dels

delsmelbourne

  • 3 reviews
  • 7 likes

Bad customer service and staff training

published
1 comment
dels
dels

And still
Waiting for head office to get back to me after taking my phone number!!!

Shaniqua F.

Shaniqua F.South East Queensland, QLD

Unacceptable amount of surface rust.

published

Beefmaster BBQ has been under patio, out of weather and within 6 months developed surface rust all over the cabinets. Cabinet not rigid so if you've got exposed aggregate flooring surface like mine, the doors will always sit crooked and they're no longer adjustable. Company not helpful after they've taken your money at point of sale. Will go back to a Weber in a few years and not bother with them again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes, Qld
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Cozzy

CozzyPerth, WA

  • 14 reviews
  • 6 likes

Best advice from Judy

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBarbeques Galore, Myaree, WA
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Richard K.

Richard K.South East Queensland, QLD

NO service at ALL

published

Spent around 10k on an outdoor Ziegler and Brown kitchen. Within weeks of purchase contacted BBQ Galore re concerns of the fridge being noisy....No response. Contacted Ziegler and Brown directly who assisted. BBQ Galore ended up advising fridge is normal......2 years down the fridge dies. Contacted BBQ Galore and got a file #.....Have never heard from them again even after 4 follow up emails to them asking what was happening? Again contacted Z&B direct who advised they will attempt to contact BBQ Galore....

I like the Z&B product, just DONT buy from BBQ GALORE as there is NO after sale service!

Customer Service
Product Quality
Store LocationBBQ Galore Northlakes
Sophia M

Sophia MSouth East Queensland, QLD

  • 2 reviews

Perfect bbq and was cheap

published

Got Malibu bbq on special and am SO happy
Great quality and cooks well and partner loves it
Service was really good helped me carry to car
Will be buying from them again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationManly vale
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What service?

published
Customer Service
Return Claim MadeNo
Store LocationCastle Hill NSW
Kye

KyeVictoria

Beware of price

published

Make sure you check price, they are advertising the Gibraltar lounge on sale for $2849 with a saving of $544. Same lounge is in their current catalogue for normal price of $2799.

Customer Service
Return Claim MadeNo
Marton

MartonSydney

  • 2 reviews
  • 3 likes

BBQ Galore Venus Deck Chair - piece of rubbish

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCastle Hill BBQ's Galore
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Questions & Answers

Gay

Gayasked

Are cushions available to buy for a Vase Setting??

1 answer
Fired Up
Fired Up

Are you able to ring and ask ?

Tino

Tinoasked

Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.

1 answer
Sparra
Sparra

Connoisseur dies not produce enough heat to sesr steak properly. BBQ Galore not interested in fixing the problem. Currently with NSW Consumer Affairs.

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