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Barbeques Galore

Barbeques Galore

2.4 from 129 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (29)
  • Return Claim MadeYes (8) · No (26)
  • Customer Service
    1.9 (39)
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John W.

John W.South East Queensland, QLD

Buyer beware. Hopeless aftersales service. Poor quality product too.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKawana, QLD
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Stuart N.

Stuart N.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Disgusting contempt for customers.

published

I have had an outstanding Kamado Joe replacement case since November 2019.
BBQ’s Galore contempt for their customers is an experience I have never experienced in my life.
Shocking disregard for their legal obligations.
Next step, Consumer Affairs Victoria.
Shame.

Incentivised ReviewNo

Terrible delivery time & poor Customer Service

published

In Nov 2020 we were very excited to have purchased a new BBQ which they told us would arrive by end Dec. It is almost the end of January 2021 and we still don't have a BBQ. They made no effort to contact us or update us and we have chased them up twice. Extremely disappointing and can only hope the Ziegler & Brown BBQ is better than the Barbeques Galore service....when we finally get it!

Customer Service
Incentivised ReviewNo
Store LocationBelrose NSW
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Roger G.

Roger G.South East Queensland, QLD

  • 2 reviews

Outdoor setting - overpriced, damaged, not good.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLogan, QLD
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Cannister

CannisterMetropolitan Adelaide, SA

  • 3 reviews

Good products but to get served takes too long

published

I waited over 30 minutes to get served at the store they are understaffed I have been there multiple times and on all occasions has been the case

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGlandore
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Glenys

GlenysRazorback

  • 3 reviews
  • 1 like

Worst customer service ever

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLaunceston Tasmania
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Abhay

Abhay

  • 2 reviews

wrong product and rusty hazard to my house

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBBQ Galore Frankston
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Cliff

CliffSydney, NSW

  • Verified customer

Bad Service

published

Zero Star! Purchased a dining set online and haven't delivered after almost 3 weeks and after repeated follow up and promises. They didn't even know about my order if i didn't called and after paying $1000+! Was promised to be delivered by Friday nothing came so called again to follow up and promised to be by Saturday so I cancelled all family plans to be at home but again nothing came. So frustrated and what a waste of time. Bad service, Bad customer service, Not recommended.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMain Office and Auburn NSW Store
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john

johnVictoria

  • 2 reviews
  • Verified customer

Completely mucked around by BBQ Galore

published

I purchased an item online, you didnt even have the unit in stock but took my money anyway, you the offered free delivery as compensation weeks later, you then send me an email saying my item is ready for pickup at your store. What a joke. Waiting on refund,

Product Quality
Customer Service
Incentivised ReviewNo
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Richard the consumer

Richard the consumer South East Queensland, QLD

Barbecues Galore, but an absence of customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Lakes & Everton Hills
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Vincenzo P.

Vincenzo P.Sydney, NSW

  • 2 reviews
  • Verified customer

Very poor quality Retro Cooler

published

I bought the Retro Cooler from the BBq Galore shop in Moore Park Sydney in 2017 for my disabled wife at her request after we had seen it in the store. While still under warranty one of the legs broke off, but it was replaced under warranty, so thanks for that. However even though it has been stored under a tarp for most of its short life and only used occasionally it is now badly rusted. We would expect that a product with no moving motorized parts would last a bit longer than three years, We are extremely disappointed that BBQ galore would sell us such a bad quality product. We will be very very cautious about ever buying any of their products again or recommending them to our friends.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMoore Park Supa Centre 2A Todman Ave Kensington NSW 2033 Australia
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Liam C.

Liam C.Greater Melbourne (Metropolitan), VIC

After care disgrace

published

After care dont answer their phone, don’t respond to complaints and store managers even think they are a disgrace. One week of calls. Not once have i got through. Every time on hold for 20min plus.
The in store team where great but the entire thing has just been spoilt by this literally useless department. Do not by anything from bbq galore.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFrankston
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Mat Baldwin

Mat BaldwinSydney, NSW

Extremely poor Customer Service

published

I got a quote in store for a built-in BBQ, went back 3 days later to purchase the product. On my return l was told the quote was given to me incorrectly (despite being very specific with my requirements). l asked them to honour the quote, after some back and forward l said if they would not honour the original quote l would take my business elsewhere. The sales assistant call be a tight a.. the difference between the two quotes was $100.
I would never shop at the Caringbah Homemsker Centre stored again

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaringbah Homemaker Centre
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JSH

JSHSydney, NSW

Faulty product married with 0 customer service / care

published

We bought an expensive smoker- took weeks of US calling them to follow up and organise a replacement. Spoke to so many different contacts- no care, no follow up. And then they discounted the product without offering any make good after the absolute run around they gave us. Steer clear. They need to get their act together and do better

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationOnline
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Ant

AntSydney, NSW

  • 4 reviews
  • 1 like

Faulty Fireplace

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCaringbah
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Zsolt Boczen

Zsolt BoczenSydney, NSW

  • 2 reviews

Excellent. Both product and service.

published

We have a Zigler and Brown BBQ and a small part broke under warranty. Customer care and the management of our claim was simply superb. Australia is already great in customer care, but these guys stand out. Buy with confidence, should it go wrong, they'll be there to help you out.
Wholeheartedly recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarringah Mall / Online Customer Care
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No quality of service - damaged products

published

Have had to replace a table twice now - both have had large dints and paint flaking upon unpacking. Hit and miss and limited ownership. No apology from staff just request to email photos.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
Dianne

DianneGreater Melbourne (Outer), VIC

  • 2 reviews

Smoker broken from purchase...

published

I purchased Hark smoker July ‘20, that has never worked. Calls to BBQs Geelong met with lukewarm responses, deflection to “head office” and still no action. Not. Happy. At. All!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeelong
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Appalling service if you call it that

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCASTLE HILL
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Andrew S

Andrew SAU

  • 2 reviews
  • 1 like

No stock for advertised Fathers Day Special Bait Advertising

published

I went into the Castle Hill store to purchase an Alfresco 6 burner which was advertised in the Fathers Day Sale catalogue. I was told the were none in stock and it could be a week before they are in store and the only way to guarantee one was to leave a 10% deposit. The only other option is to order online and a pay $95 delivery fee.

I rang the help line and was basically told the same thing.

This has to be a prime example of bait advertising, I will be contacting the ACCC on Monday.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill, NSW
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Questions & Answers

Gay

Gayasked

Are cushions available to buy for a Vase Setting??

1 answer
Fired Up
Fired Up

Are you able to ring and ask ?

Tino

Tinoasked

Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.

1 answer
Sparra
Sparra

Connoisseur dies not produce enough heat to sesr steak properly. BBQ Galore not interested in fixing the problem. Currently with NSW Consumer Affairs.

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