Bardot

Really frustrating experience. I exchanged my item for a different size and when that didn’t fit, Bardot refused any further exchange or even store credit. Their policy might be “legal” but it’s definitely not customer-friendly. And the return process? Completely old-fashioned — having to email support just to start a return is ridiculous. Feels like once they have your money, that’s it. I won’t be shopping here again. Show details

**Title:** Buyer Beware: Expedited Shipping Failure Followed by Rigid and Unreasonable Return Practices **Review:** I am leaving this review to document my experience so other customers can make an informed decision before purchasing. I placed this order specifically because Bardot offered two-day expedited shipping, which I paid an additional… Read more

fee to receive. The items were needed for a time-sensitive event. The order did not arrive within the promised two-day window, rendering the purchase unusable for its intended purpose.

After delivery, I contacted Bardot USA to request a return label, a refund of the expedited shipping fee, and a full refund for both items due to the failure to provide the paid express service. I did receive a response; however, my request was partially denied. I was informed that one item (the Castian blouse) was considered a sale item and therefore ineligible for return unless I selected another sale item of equal price and availability *before* a return label would be issued.

I followed up again via email and then by phone. During the phone call, I spoke with **Melanie**, reiterated my request, and explained that this was not a discretionary return but a request based on Bardot’s failure to deliver a paid expedited shipping service within the guaranteed timeframe. I asked that my complaint be escalated. Melanie informed me that escalation was not yet available and that a response would take 24–48 hours.

Shortly after the call, Melanie sent a follow-up email that included excerpts of Bardot’s policies, with several sections highlighted in yellow to reinforce the company’s position regarding sale items and shipping terms. What was notably absent, however, was any acknowledgment that Bardot reserves the right to withhold a return label unless a customer agrees to exchange for another sale item—effectively requiring an additional purchase before resolving a service failure.

This experience highlights several concerns:

* Expedited shipping guarantees were not honored, yet accountability for that failure was deflected * Return policies were applied rigidly despite the delay being outside the customer’s control * Communication focused on defending policy language rather than resolving a service breakdown * The burden of resolution was placed entirely on the customer

As a result of this experience, I will not purchase from Bardot directly again, nor through third-party retailers such as Nordstroms carrying the brand. When a company prioritizes policy enforcement over reasonable resolution—especially after failing to deliver a paid service—it undermines customer trust.

Bardot could significantly improve the customer experience by:

* Automatically refunding expedited shipping when guaranteed timelines are missed * Allowing reasonable exceptions to sale-item policies when service failures occur * Empowering representatives to resolve issues rather than simply restating policy language

I encourage prospective buyers to review similar experiences before purchasing, particularly if timing, accountability, and customer support matter.

I spent a lot of money to purchase online however donf of them is terrible material and size is so wrong I wanted a refund but then they just gave me credit for 5 months expire now I have to go and spend more I really would like a refund and I would like to speak to the manager tho Dont recommended anyone with Bardot especially online Show details

Quality and service is unbeatable! – I've been a Bardot customer for years and every season, the clothes keep getting better and better. I can't tell you how many Bardot pieces are sitting in my wardbrobe! The quality of every garment is exceptional and worth every penny. Show details ·  1

LOVE Bardot!!! – Have been shopping with Bardot for years and it never disappoints—the quality is impeccable, cs team is always supportive and the delivery is super fast too. Overall, totally worth the price tag. Show details ·  1

So happy with my recent purchases!! Love Bardot – I recently spent most of my bi-annual allowance on a range of Bardot items. I got them today and I am sooo happy with them. Fabric and finish are high quality. I got some really timeless pieces. Everything matches website and online sizing notes were so helpful. I can’t wait to go out and wear my new wardrobe. Still my fave brand!!!  Show details

HORRIBLE DISGUSTING – I am very disappointed in Bardot!!! Staff is refusing to give a refund when I have asked politely multiple times as I was not happy with my order! The quality is horrible!!! The size is completely off too! I want a refund and they are going against customer laws!! The vote of 1 star doesn’t even justify my experience!

Save your money and time - Go Elsewhere!!! – Purchased an occasion dress for my daughter, only to have it arrived with the seams and stitching on the detail coming off. It was also dirty with black scuff marks and a blue (ink) dot on the front of the dress - the dress was white. When I emailed the photos of defects, they requested photos of the tags and said they will need to 'investigate' -… Read more

presumably accusing my daughter of wearing the dress, which she has not. I am awaiting their response.

Disgusting customer service, save your money and time and go elsewhere. I will be reporting them to the ACCC.

No refunds, just credits until it expires quickly so you pay for nothing – Make sure you use your own credits within their narrow time frame. Even if it's a couple of weeks past they're not flexible or reasonable. They will happily take your money with nothing in return.

Jeans are atrocious now - don't waste your money! – For YEARS I raved about how amazing Bardot jeans were. I purchased them every single year without a hiccup they were amazing. I'm sad to say that the quality and the style have gone completely out the window. The sizing is completely off, the same style and size I have ordered on repeat for years are NOT the same jeans anymore. Completely… Read more

different fit, material (the material STINKS! Literally smells like that horrible cheap [Content Removed] you would buy from a cheap shop). I am SO disappointed. I will never spend my hard earnt money on this [Content Removed] again!! Bardot - your products are [Content Removed] now and by the looks of it you are loosing customers all over the place - pick up your game and stop trying to cut costs by using [Content Removed] material and suppliers. VERY angry.

Way over priced. Shocking quality – I want to love my purchase but I am really disappointed with the end product. Every seem is puckering, it looks like I have a small tail and after wearing it once and hugging people on arrival it began to pill. Not to mention I paid $200 for the dress. As a positive it is lined and the colour is beautiful. Show details

Terrible Quality Fabric - Even Worse Returns Policy – Do not shop here - the quality of fabric is absolutely appalling. The returns policy is also extremely disappointing. The pants I bought were made of extremely thin and cheap material, you could see underwear through the material etc. The pants were also too big, I am not even allowed to exchange for a smaller size. I will stick to shopping elsewhere. Show details

Ordered 6 items, but only received 3! – I ordered 6 items from Bardot as a Christmas present for my daughter and only received 3 items. The invoice did not reflect what’s in the parcel. Called and emailed them and was told all items were scanned and dispatched from their warehouse so they are unable to further assist me with this enquiry. Terrible customer service. My 135 dollars was for nothing. I will be reporting these thieves to the ACCC. I will never touch these scammers again!

If I could I would bring 0 stars – Unreasonable exchange policy. I want to file a lawsuit against Bardot. They lost me as a customer. I won’t buy Bardot products in Bloomingdales, Nordstrom or other stores that do sell Bardot clothing. Never buy from the official website. I got two dresses low quality and returned them. Apparently before they shipped me the exchange items, they… Read more

lowered the items I decided taking. The store owes me about $40 and they never gave me back this money. It’s fraud and it’s sad they decide to keep this money for themselves and lose a customer. I wanted to purchase plenty of dresses and clothing worth more than $500, but because their awful behavior I’ll never buy there ever again. KEEP YOUR MONEY OR BUY IN OTHER RETAILS THAT ACT LAWFULLY.

Poor quality products and unreasonable returns policy – With most of their stores now closed and the switch to online retail, you’d think that they can offer a reasonable returns policy even if it’s a sale item. No exchange / credit note on a sale item is very stingy and unreasonable considering you can only really purchase online from them these days and therefore have no means to try on the product… Read more

before you buy. As well as this, the quality has clearly gone down hill and is on par with something you’d find on Aliexpress or Shein. Super disappointing from Bardot seeing as I used to be a loyal customer.

Shocking company, product quality and customer service! – Several times i have made purchases from this store online and the items NEVER arrive like the picture used. They are always a different colour and fit and when you talk to their customer service girl, Christina, she is super sarcastic and just says "read our policy". Have deleted my account from them and blocked furture marketing emails. Will never shop with them again! Show details

Photos are deceiving. I got a product different from the photo – I've been a customer for years however not anymore. Yes it's pricey but the fact that the photos are deceiving. I received something other than the one advertised. Customer service was not helpful. Show details

Incorrect order received – I highly recommend reading reviews prior to purchasing online. Ordered an item and received different one. Was given same response others have and essentially called a liar. Have taken this to Consumer Affairs and lodged a cyber scam report. It is not even about the item as it was not pricey, but the disgusting customer service and also the time and stress wasted.

Received half of my order – I ordered 7 items and only received 4, $263.97 worth of stuff missing and have been told it was scanned at the warehouse in the same package. I’m being treated like a liar and they have taken my money, I have called consumer affairs though I am unsure if I will ever see my money or those items again. Show details

Paid for three items only received two ! – I purchased and paid for 3 items , they only sent two . They are saying they scanned 3 items out of their warehouse , essentially calling me a liar . I have written to them today and am hoping they’ll do the right thing …..or …… I’ll be contacting PayPal , PayPal know my purchasing history . I have never had to dispute a sale till now .

I am dissatisfied – Without going to specifics, like many others, I'm also dissatisfied with Bardot's customer service policies. I was a longtime customer of Bardot, but no longer. I don't want to know what I've spent at Bardot because it would add up to a lot. However, even being the longtime loyal customer that I was, this did not buy me any leeway or goodwill… Read more

when it came to their return policy in my specific case. It honestly was a gray area, and I feel Bardot could have and should have allowed a return in my case, not the least of which would be to create goodwill with a longstanding customer. But alas, it was not to be.

Retailers need to know that unhappy customers have memories like ELEPHANTS. And in this day and age, we expect simple returns (yes RETURNS--Bardot no longer allows them on sale items) and exchanges to be available for online shopping--because we all know how unpredictable sizing can be, even from the same brand.

Speaking of sizing, Bardot sizes are VERY small. Frankly, the brand could be a little more inclusive of a variety of sizes. Women look for inclusivity in brands nowadays. (Victoria's Secret didn't come across as very inclusive and look at how badly they are doing...!)

My advice to Bardot management is, go to a mall and look around. Is everyone small??! Why would you want to cut your potential customer base in half by only catering to the "Slenderellas"? Maybe a brand can't be everything to everyone, but could Bardot at least offer *a handful* of styles in an extended size range? As is, it's no surprise Bardot's profits are down. Not all of us want to have to be on a strict diet in order to wear a cute skirt or pair of jeans (I understand that many of Bardot's customers are younger but some of us are not...and small or not we still have wallets! In fact, I'd hazard a guess that some of your stylish older, larger customers *could* be some of your biggest spenders if you would be a little more accommodating in your sizing and your return policy.)

I have added one star because Bardot really does carry cool styles now and again. In fact, Bardot used to be my go-to. But on principle (due to their customer service policies such as "no returns on sale items" and lack of size inclusivity) I am no longer a customer.

Poor Quality / Poor Customer Experience – I don't usually complain and I have always been a loyal patron of Bardot and I've never had an issue with their brand, customer service or clothes UNTIL NOW. I purchased a dress online in a Bardot 'Final Sale' and when it arrived it was creased and had fold marks. I tried the dress on and it fitted well and I liked the colour and style but… Read more

unfortunately the fabric over the lining was really thin (cheap) so even when I put the dress on the creasing and fold marks didn't smooth out like most quality fabrics do. I contacted the Customer Service Manager and requested to return the dress for a refund but she said that they don't refund Final Sale items. I looked into their Refund Policy on their website and it actually says they are unable to refund or exchange Final Sale items for a 'change of mind' (including sizing, fit, colour or styling) but it doesn't say anything about not refunding items for QUALITY OR DAMAGE iSSUES. I pointed this out to the Customer Service Manager but she still refused to offer me a refund because the material specifications are on the website - so it basically it is my fault that I bought a dress from Bardot that was made of poor quality fabric and is creased. I'm so shocked with the response and I know everyone is struggling with the impact of Covid but a little goodwill goes a long way for brands competing in the online space. Oh well, I hope denying a small refund was worth losing a long-term customer and any future sales or positive reviews.

all the sale items are not refundable – there is no store in NSW the colours are not true to photos they don't refund sale items which are still quite expensive and they don't have a shop in NSW so when they size is not right or the style does not suit you, not their problem live with it. will never buy again. if you purchase basic items you might not have an issue but other styles they don't fir true to size like sleeves are too tight. Show details

Items not as advertised - questionable refund practices – I ordered a number of items online from Bardot junior only to find that some items bore little resemblance to those advertised. The colour proportions and fabric were completely different. There are some labels that support returns and make the process seamless - these are the ones I am happy to use again. Bardot has a multi-step process which… Read more

requires the buyer to apply for a return code and then return the items (at own cost) with detailed paperwork and within two weeks. In my experience, they do not respond in such a timely fashion. It is many weeks later and I am still pursuing refunds for items returned. I will not purchase from them again.

Refunds policy and customer service is disgusting!!! – Worst customer service for online shopping i was a very loyal client and spent thousands of $$ and they just lost me as a customer. Returns policy is rubbish on top of not returning my goods back to me unless I organised it they threatened to "dispose of it in the bin." DISGUSTED  Show details

Worst return policy!!! – I wanted to exchange (not refund) a pair of pants for a bigger size and was denied. I was told sales were final. Considering I can’t try on clothes instore because they no longer have stores this is ludicrous and unfair. You have lost yourself another customer & they wonder why they went into administration.....seriously. Show details

Bardot is the WORST and their refunds policy is appalling – I purchased three items online, because you know world pandemic and all. I tried them on when they arrived and one of them wasnt flattering on my body. I went on the website and it wasnt allowing me to return - I assumed system glitches. So I contacted them support team, for them to only send me a link to the website again. They did NOT read my… Read more

email. I have been resetting my password, and contacted them again, and HAVE NOT HEARD FROM THEM AGAIN. The worst customer service and extremely poor website. WOULD NOT RECOMMEND THEM AT ALL. I WILL NEVER SHOP THERE AGAIN.

NO RETUEN NO REFUND NO EXCHANGE AT ALL from bardot – NO RETURN NO REFUND NO EXCHANGE at all from bardot. If you are not sure about size and all not not buy it. The dress i bought did not fit :( and refused return. Show details

It is a Scam – Bardot is not what is used to be. After closing its physical stores they decided to reappropriate customers credit note money. They simply rendered the credit notes invalid despite them being well within use by date. Then refused to give any money back, stating credit notes cannot be used online. Stay away. It is scam

Worst customer service – I have always been a great customer to bardot however the nightmare I have gone through in the last week with their customer service is appalling and I just want my money back I am so disgusted !

the fall of an Australian company – I'd like start off by saying, I have shopped at Bardot for YEARS, and I am NEVER one to complain. I purchased by 18th birthday dress there, heels, skirts, etc. I purchased a dress for my 21st birthday in June 2019, and the button fell off when I came home to try it on. When I went to return it, I got a credit note for the store ($120) As a loyal… Read more

customer, this didnt bother me too much (the legality and ethics behind this did..) I purchased a pair of jeans and still had $27 remaining. I said I didnt find anything at that time, and asked if I could just use the credit note another day, which was fine. I went in today to find out, I had to spend at least $54 dollars, (double!!) to validate their $27 credit note. I am not only mad that $27 is gone down the drain, I'm annoyed at the principal behind this and other customers going through the same thing. No wonder Bardot is going down hill, they need to rethink their quality operations and store policies!

Worse and partial Customer service – This brand I loved and wore with love but my heart has been broken today wen I specially went to buy a dress from Melbourne store as it was from sale$80nd wasn't available on my nearest store in highpoint shopping centre..so I know that they never hold any sale item I hv that experience it's f9 I understand but wen I went there they didn't give me… Read more

the dress with holding excuse that it's on hold Nd the holder is our team member's relative or friend..Nd she supposed to pick up this next morning..I asked her that plzgive thus to Ne aai specially came from too far bt nope she didn't and I had experience about wenthey didn't hold for me for 15 min with the excuse of sale in past every single time..Nd here they are holding for hours till next day..this is ridiculous..m so disappointed today aai won't go or. Hy this after now..it was hurting smwhere..sorry but wrong is wrong