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Barrier Reef Pools

Barrier Reef Pools

4.0 from 98 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (64)
  • Cleaning & Maintenance
    4.4 (61)
  • Product Quality
    4.4 (65)
  • Return Claim MadeYes (1) · No (62)
  • Warranty Claim MadeYes (5) · No (57)
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Pete

PeteSouth East Queensland, QLD

Pool is amazing!!

published

We bought our pool just before winter last year. We had a heater added on as well. The whole process was seamless and the staff were very professional and easy to talk to throughout the whole process. There were a couple of minor hiccups that I brought up with them and were rectified very quickly and without fuss.

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Michael

Michael South East Queensland, QLD

Amazing customer service

published

The whole process was easy, from sales to completion. We felt that we were looked after personally and not just a number in a queue. All staff is very attentive. The finished product is beautiful.

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Stephen P.

Stephen P.South East Queensland, QLD

  • 2 reviews

Helpful and excellent workmanship

published

From the beginning they was very informative and helpful and the tradesmen they sent out were excellent. Highly recommend these people to friends and family which I already have done

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Kyle

KyleSpringfield

  • 3 reviews
  • 4 likes
  • Verified

Barrier Reef Pools Beaudesert

published
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Andrew

AndrewGreater Melbourne (Outer), VIC

Gelcoat issue so disappointed

published
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Dissapointed

DissapointedSouth East Queensland, QLD

Exceptional quality and service

published

Great, friendly team across all areas of the business. Australian manufactured with exceptional quality. A huge range of beautiful fibreglass pools to choose from and a leader in the pool industry.

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tommy

tommySydney, NSW

  • 14 reviews
  • 2 likes
  • Verified

Professional right from the start

published

Very easy to deal with, very professional and everything was as smooth as silk right from the start starting with help choosing the pool, getting a lot of advice what would work and what wouldn't, always kept up to date of what was going on, the installers were spot on and knew exactly what they were doing and what to do if they came across a problem and once starting digging the pool was in the ground and back filled within 3 days of starting which was impressive and it took a extra day because they hit rock otherwise it would have been 2 days to install.

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Wonderful pool!

published

The pool is fantastic! Perfect size for our garden, and so beautiful! The installation was incredible to watch, and they were so thorough and helpful. Only thing that could have been clearer was the final clean/handover. The clean was good, but the guy could have done a better job explaining everything to us. Would absolutely recommend though!

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Christine d.

Christine d.South East Queensland, QLD

Relaxing Blue pool

published

our pool maybe on the small side but I love getting in most days being fibreglass its very easy to maintain everything is automatically set to come on and turn off

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Sensational business to deal with

published

They were great to deal with from our initial visit to their office, to the completion of our pool.

Communication throughout the project was great. We were never left wondering when or what next.

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Charles

CharlesWide Bay-Burnett, QLD

The focus of our home based resort creation

published

We use our pool everyday in the summer months and even in Spring and to a lesser extent in Autumn.

We have found it extremely easy to maintain and a great focal point for our entertaining as we spend the majority of our leisure time outdoors.

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LIPAT

LIPATSouth East Queensland, QLD

  • 4 reviews

The Billabong is fabulous!

published

We use our pool almost daily and have fun with the swim jets.
The heating system will come into its own in a couple of months
but we’re enjoying the ambience of the water feature even when
there’s no-one in the pool. We engaged a pool service company
almost from the start as we are first-time pool owners and we
want things to be right. However, we have no problem doing our
own cleaning between the visits.

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Rebecca M.

Rebecca M.Hunter Region, NSW

Good service

published

Antony made the whole process easy, great advise from filter systems to the design of pool. Only issue was that the wrong pool got delivered to the wrong address, that was quickly sorted. I would definitely recommend them.

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Nat

NatBrisbane

  • 3 reviews
  • 3 likes

Great service and awesome experience

published

We love our pool so much. From start to finish it was a very easy process and the entire Barrier Reef team were awesome to deal with. We built the 9.5 Monico pool and we could not be happier with how it turned out!

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Scott

ScottGreater Melbourne (Outer), VIC

  • 2 reviews

Exceptional quality , and professional installation company Blue Marlin East.

published

Exceptional quality , and professional installation company Blue Marlin East.
Pool ordered and installed in a very timely manner, couldn’t be happier.
Our family spend every day in it!
Would recommend to friends and family

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James

JamesSouth East Queensland, QLD

  • 3 reviews

Very happy customer

published

Very patient and helpful sales staff with relevant information before signing the contract. Very friendly, polite and accommodating trade staff during the install. Arrived when they said they would and completed the job on time at a reasonable price. Still offering good advice after the job completed.
Use the pool 4-5 times a week.
Easy to manage the cleaning with an easy to manage filter.

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Dieter K.

Dieter K.South East Queensland, QLD

beyond expectation

published

In spring , summer and autumn we use our pool every day and to keep it clean is so easy. for us it is a must to own. To take good care of it takes about 5 minutes a day.

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mlw2001

mlw2001Perth, WA

  • 9 reviews
  • 6 likes

Gelcoat issues

published

My BRP was part of a new build and was handed over in late 2017. By early 2019 it was turning white and is now Snow White below the waterline. I have been working/fighting with BRP and Astral for two years and have now progressed the matter to the state admin tribunal (WA) on the basis that my chlorinator (viron EQ) has not delivered on its promise and the AI setting has over chlorinated my pool (turning it white). The system is a joke. It simply does not work. The hearing will occur over the coming weeks. I would encourage people to go down this path as it is the only way I have been able to get BRP and Astral to the table and to be accountable for the poor performance of their product.

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Tracy

TracySouth East Queensland, QLD

  • 3 reviews

Great experience

published

We had a great experience using Barrier Reef Pools. Our pool looks amazing, the kids are in it all the time. BRPs had an amazing deal on though the winter, when we got it done!

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Cathy B.

Cathy B.Hunter Region, NSW

Venice slimline is excellent

published

Barrier reef were excellent to deal with, informative and helpful with specific details. I am pleased with the Venice slimline 7m pool and how it fits into my backyard. I use the pool daily and love the exercise and increased fitness I am achieving.

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Questions & Answers

John 1987

John 1987asked

Hi just wondering if anyone has had a result in a warranty claim with brp we were just about to sign a contract on a brp and I thought I'd check reviews before I did and stumbled on to these .
Definitely a bit concerning when customers are claiming that they are doing everything as per the warranty requirements and are still getting knocked back , in saying that all pool brands do have similar reviews to but brp seem to have quite a bit more so would love hear from positive outcomes from warranty claims ...

2 answers
Rob
Rob

Hi John, my strong advice is too read understand then discuss your pool water chemistry obligations and recording obligations of these water chemistry results. I would not recommend the Austral Viron eQuilibrium chlorinator either. If I was buying a pool again in the future I would not do so through BRP based on my own gel coat fading/clouding issues. To date I have not heard of any successful warranty claims without a 2 year plus struggle.

Liam J.
Liam J.

I have just lodged a warranty claim for our gel coat that has faded. Pool is 10 months old. Ozone fresh water pool. PH and chlorine has always been normal, no other chemicals involved. Be very interesting to see what they do, my contract states a LIFETIME warranty on the pool surface but there is no levels mentioned as to what the PH or chlorine should be for the pool. I have also used the preferred provider for the cleaning of the pool and used them every month since it was installed

Sarah

Sarahasked

Cost of the billabong 4.2 x 2.6?

No answers
Vicki H.

Vicki H.asked

What is the Hervey bay address for barrier reef pools....looked everywhere and cannot find an address

1 answer
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Hi Vicki, you will need to go through Barrier Reef Pools QLD as they service that area. If you have a look on our website you will be able to locate them from there. Any problems please contact head office on 07 5541 0944
Thanks

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