Barrier Reef Pools

I purchased the Brooklyn Pool and Spa in the alpine white. The process was smooth and seamless with no issues or delays. Everyone that was involved made the process so much easier and were friendly and helpful from sales office to tradies involved. We are extremely happy with the purchase and have enjoyed having pool. Show details

Hi there ive had my pool just over 2 yrs and it has fades from royal blue to white this is unacceptable reading up on all the reviews its a big problem for us that have installed these pools for it to fade in a short time -we have protected our poo its never gone green we do all the right thing l and today was told by blue marlin that we shouldnt… Read more

have a pool cover on when not in use--due to chlorine trapping thats not what we were told at handover if my pool doesnt get repaired ill be taking this further all these reasons regarding water testing which we have done ourselves are just more reasons to blame the customer once again a pool should not fade in 2 yrs this is a manufacturing issue tbat barrier reef doesn't want to fix -look at all these complaints all of us with same issues -

At this stage in the process everything has been brilliant and the teams communication and assistance has been outstanding. Can't wait to see the entire process through with hopefully the same outcome. We are excited Show details ·  1

We recently had a Barrier Reef Pool installed by Clearwater Pools Gippsland. Everything went well and we are pleased with our purchase. Our installers were excellent and I would highly recommend them. Our system is fully automated, so not much work is involved in maintenance. We use the pool often. We were told to have the pool water tested… Read more

monthly and to keep all reports and receipts for pool testing and chemicals purchased, so I will make sure to keep them all in case of warranty issues.

My wife and I purchased a Barrier Reef pool shell to be installed by Unique Pools. The experience has been great, we are awaiting install of our pool and look forward to swimming in our pool soon. Jason Ward Show details ·  1

Our fibreglass pool was delivered and installed with care, handover was streamline and easy, now that my pool has had the initial clean it has been easy to maintain. Show details ·  1

Our pool that was installed in 2019 faded badly within a couple of years. We have been working with our pool company but the barriers to putting in a warranty a claim are so high (e.g. records of monthly pool servicing). Do not use this company Show details

There were just a few things that weren’t great in our experience. First we weren’t told until after contracts signed, pool was built and we were booking the install that we would need to install water tank due to the size of our pool and the estate we lived in. The sales guy had initially assured us this wouldn’t be necessary. Extra costs and a… Read more

redesign of the yard but that was ok.

But the biggest issue is with customer service post handover. The pump included in the package stopped working after a few days. They came out very quickly to repair it. Within 6 month the same thing happened again but because it was in the lead up to Christmas they were booked out and couldn’t attend for at least 4 weeks. Due to circumstances we had to pay for a new pump. Tried emailing Barrier Reef on several occasions about the situation to either refund or repair the pump as it’s under warranty and they have ignored us. Based on poor customer service post handover I wouldn’t recommend. What if something serious happens under warranty, I don’t have faith they’d be reliable and willing to fix it.

Warning do not buy – We went with BRP for the supposed quality (they were not the cheapest) however the gel coat has since faded below the waterline (white marks over dark colour) and BRP will not recognise this is a faulty coat despite that we are not the only ones complaining about the pools built in the period 2016/17 The install was also bad, a supposed… Read more

authorised installer which gave is plenty of issues during the build and had no clue what they were doing

I do not recomment this product until BRP stand up to the quality of their build as stated on their website and honour warranty claims.

This was our second pool with Barrier Reef Pools. Just like the first time, the whole experience was easy, great communication, and a pleasure from start to finish. Pools are quality and the people were great to work with. Would highly recommend. Show details ·  1

Excellent Pool,we have Venice and loving it – We decided to go through Barrier Reef Pools as we heard positive things from many people. Everyone that we've dealt with throughout the process has been extremely professional & helpful. Highly recommended Show details ·  1

Currently having a pool installed at the moment through Ocean Reef. So far our experience has been amazing. The team have been professional, friendly and informative. Every time they leave the property it’s left neat and tidy. Very pleased with our experience so far from Ocean Reef Show details ·  1

Anthony from Barrier Reef Heatherbrae responded quickly to quote the job. There were no hidden costs, and the timeframe for delivery and installation was clearly communicated and met, even with significant wet weather delays. The kids are thrilled to have a new pool to swim in! Show reply

Extremely happy with the service and install of our barrier reef pool. Antony was great during the initial stages. Kade and the team from Sassella pools completed the install and did an amazing job. Show details ·  1

Barrier Reef Pools – We were unsure where to start and came across Barrier Reef Pools. Such a huge selection of pool designs and colours to choose from and very helpful when quoting and answering questions. We went with the Billabong 9.5m, midnight shimmer colour and so happy with our results! Thank you…would highly recommend Barrier Reef Pools Show details ·  1

Happy customer – Our Brooklyn pool has just finished being installed and we are so happy with the final product. I have read previous reviews and after contacting Barrier Reef Pools, I understand the importance of correct pool maintenance. I highly recommend Barrier Reef Pools and look forward to enjoying our pool. Show details ·  1

Fading problems – Yes , just like the rest of you guys , Very dissapointed in the quality of my Barrier reef pool .Fading and gel coat issues , Would DEFINATELY not purchase another Barrier Reef pool. Show details

Loving our Barrier Reef pool – We are loving our new pool! Excellent service and knowledge on pool ranges. Amazing support throughout the whole process from choosing which pool to the final installation. Thanks Barrier Reef Pools! Show details ·  1

Highly recommended Pool Company in Australia – I would like to express my sincere gratitude to the staff at Barrier Reef Pools for the wonderful service they provided to me. Show details ·  1

Do not buy from this company – Please, if you are looking to purchase a pool read all the negative reviews because ANYONE can give a positive review. We purchased our pool 3 years ago from Hervey Bay BRP and are now looking to drain and resurface or completely remove. From the water line down is completely white and chalky. Our pool was serviced from handover by the same guys… Read more

employed by BRP to do the final clean. Within a year we started to notice fading below waterline. We contacted BRP with photos and all water reports required to be given the same robot response that other BRP customers that are in the same boat as me. Unfortunately, Australian standards, core sample test bla bla bla. Mind you the core sample would be at a cost to me (3k) if results show I’m at fault. At this point I have no trust in barrier reef pools I decided not to proceed for my own mental state.

Install was TERRIBLE. Here’s a list They hit a water line( I found it later) When delivering the shell they sat the pool down on a star-picket we had supporting a tree Pipework from pool was only buried 50mm from top of coping tile so pavers are sitting on pipes. 4 coping tiles come unstuck before the final payment was made. Not fixed. Pipe work roughly thrown in and not back filled properly. They buried their rubbish near pipe work, Conduit for wiring left in sections, not joined underground.. pointless My wife was abused by owner.

After all that now we are left with a white chalky pool that we will have to resurface or replace. Barrier reef pools can now sit back and enjoy their 34k they have taken from us feeling smug knowing that I’m just another disgruntled customer that can add to their rapidly growing list. Disgusting company.. We are currently trying to network with the many other BRP customers suffering the same fate.

Shonky pool builder – Barrier Reef pools HERVEY BAY ([Name Removed]) we engage the person to install our pool ( big mistake ) Took over 6 months and the all the nonsense started Ever excuse under the sun flowed out of his mouth Then when we asked when the certification was coming all the excuses came on of his lying mouth So we started ring around only too find out… Read more

that he had not even acquired permission to build is NO QBCC NO COUNCIL PERMISSION I WOULD TO TO SAY THAT HAS NO ASSOCIATION TO BARRIER REEF POOLS PTY LTD SO PLEASE DO NOT DEAL WITH PERSON