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Barrier Reef Pools

Barrier Reef Pools

4.1 from 144 reviews · View Statistics
See the Best Pool & Spa Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.3 (106)
  • Cleaning & Maintenance
    4.4 (104)
  • Product Quality
    4.4 (108)
  • Return Claim MadeYes (2) · No (103)
  • Warranty Claim MadeYes (9) · No (97)
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Andrew D.
Andrew D.Sydney, NSW
  • 4 reviews
  • 3 likes

White stains all over the gelcoat. No one has ever come to view it. Zero customer care.

published

Purchased the pool in February 2017. Not even two years later it developed a white stain all over the gelcoat. Contacted Barrier Reef Pools multiple times. No one has ever come and inspected it. Blames covid for no follow up despite the borders being open for ages. What is the purpose of a warranty when you just don't care?

Value for Money
1/5
Cleaning & Maintenance
1/5
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Krishan M.
Krishan M.Perth, WA

Lifesaver with the hot Perth Summer!

published
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Value for Money
5/5
Cleaning & Maintenance
5/5
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Owner wanting a pool
Owner wanting a poolHunter Region, NSW

Unanswered enquires and lies about quoting!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Sunseeker

published

Best pool ever
Very helpful and worked in with us to put pool in
The kids love the pool, room for everyone with the sunseeker, small area for the little ones and plenty of space for the big kids to swim.

Value for Money
5/5
Cleaning & Maintenance
5/5
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Jennifer carlson
Jennifer carlsonHunter Region, NSW

We love our pool kids are always in it!!!

published

We use our pool all the time, kids love it great family time together.
Process was easy and barrier reef were very helpful and easy to deal with nothing was an issue.

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Value for Money
4/5
Cleaning & Maintenance
5/5
Barrier Reef Pools
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Disappointing - no contact

published

I contacted BRP three times from September and then again this year. To date we have received zero contact from the company. I will now look for a new supplier.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Barrier Reef Pools
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Disappointed
Disappointed

Thank you for finally connecting with me. I have now engaged with three alternative pool companies and have quotes for a pool and spa combo accordingly.

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Dan
Dan
  • 2 reviews
  • 1 like

They might be good but they're too busy for you

published

Everyone talked up the barrier pools and I've contacted them six times since October for a quote and have not heard once. I have email proof. Too busy for us

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Glenn
GlennSydney Surrounds, NSW
  • 2 reviews

Gel Coat Fading - DO NOT GET A BRP

published

We installed a BRP in May 2018 through an independent company, who were great to deal with.
Loved our pool and very happy we invested the $$$ getting a pool.
UNTIL
After 2 1/2 years we noticed some fading on the surface of the pool. After some advise from the company we test our water at we were advised to send our water test results to BRP as this issue seemed to be common.
I emailed BRP 1 year ago and 5 follow up emails, and not 1 reply back. Extremely unprofessional.
You invest a lot of money placing a pool in your yard and to have it look like an old pool in 2 years is very frustrating. Seems like a common theme for these pools.
Would be nice to hear back from someone at BRP this decade.

Value for Money
1/5
Cleaning & Maintenance
1/5
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Melanie Hall
Melanie HallSouth East Queensland, QLD

Very happy customers

published

When the weather is pleasant, we use our pool 2-4 times per week. The best feeling is cooling off after a long day at work or falling into the pool after mowing the lawn on a hot day. Maintenance is super simple. Apart from adding the odd chemical, it basically looks after itself.

Barrier Reef Pools
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Hi Melanie, We are so glad to hear you are enjoying your Barrier Reef Pool.

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Wadey
WadeyCentral Queensland, QLD
  • 5 reviews
  • 1 like
  • Verified

Amazing pool. Awesome product and customer service

published

Daily swims
Super easy to clean with robot cleaner that qas given to us from the pool builder. Could not reccomend barrier reef pools enough. Great prices and great product

Value for Money
5/5
Cleaning & Maintenance
5/5
Barrier Reef Pools
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Hi Wadey, We are so happy to hear you are loving your Barrier Reef Pool.

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Amazing service

published

Kids love the pool. The splash deck is amazing and the spa is so relaxing.
The safety edge around the pool is by far the best feature.
Have had the pool for over a year and have only had to add a few bags of salt

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Value for Money
5/5
Cleaning & Maintenance
5/5
Barrier Reef Pools
Barrier Reef P.Barrier Reef PoolsSend a private message

Hi Michael, We are very happy to hear that you and the kids are loving your Barrier Reef Pool. We have to admit that it looks amazing - Barrier Reef Pools Team

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Great pool!

published

Our family loves the pool, using it most days in spring and summer. Looks great and we often enjoy drinks around the pool with family and friends. Easy to look after, we have a mobile pool cleaner.

Value for Money
5/5
Cleaning & Maintenance
5/5
Barrier Reef Pools
Barrier Reef P.Barrier Reef PoolsSend a private message

Thank you for your feedback, we are so happy to hear they you and the family are loving your Barrier Reef Pool.

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Suzanne K
Suzanne KSouth East Queensland, QLD

We love our pool. It is the perfect fit for us.

published

We love our pool. We use it around twice per week, would use it more if work allowed . It also looks great and we find it very easy to maintain.

Value for Money
4/5
Cleaning & Maintenance
4/5
Barrier Reef Pools
Barrier Reef P.Barrier Reef PoolsSend a private message

Hi Suzanne, We are so happy to hear that you love your pool and that you find it easy to maintain - Barrier Reef Pools Team

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Jose Abarca
Jose Abarca
  • 2 reviews
  • 1 like

Nice pool.

published

We use our pool every summer with our friends almost everyday.The pool is easy to maintain.Especially when cleaning the filter and operating the chlorinator.Only need to top up the chemicals every now and then.

Value for Money
5/5
Cleaning & Maintenance
5/5
Barrier Reef Pools
Barrier Reef P.Barrier Reef PoolsSend a private message

Hi Jose, thanks very much for your great review. We are so happy to hear that you are loving your Barrier Reef Pool.

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David H
David HSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Dream came true

published

From the initial consult to the completed pool i was kept informed and work was completed on time and in budget.
I can’t imagine not having my pool now and use it every moment I get. Just brilliant.

Value for Money
5/5
Cleaning & Maintenance
5/5
Barrier Reef Pools
Barrier Reef P.Barrier Reef PoolsSend a private message

Hi David, we are so glad to hear that you have had a great experience - Barrier Reef Pools Team

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Questions & Answers

John S.
John S.asked

Hi my name is John and we one of your pools ( I think it's the promenade) installed about 6 yrs ago and it completely faded from the tan to white. what am I supposed to do about it ? Is it covered under the life time Guarantee?

1 answer
Barrier Reef Pools
Barrier Reef P.Barrier Reef PoolsSend a private message

Good Morning John,
Could you please advise your email address in which to send you some information to commence your claim.
Thank you
Customer Service

Tepaeru Williams
Tepaeru Williamsasked

Hello! Looking for some consumers who have decided to go with the midnight shimmer for their pool. After 12months have you had any issues with fading? is your pool in direct sunlight? and what water option do you use. Thanks

5 answers
susan
susan

Dont buy your pool from Barrier Reef Pools - in 12/18 months your pool will be bleached

Erin
Erin
john park
john park
John 1987
John 1987asked

Hi just wondering if anyone has had a result in a warranty claim with brp we were just about to sign a contract on a brp and I thought I'd check reviews before I did and stumbled on to these .
Definitely a bit concerning when customers are claiming that they are doing everything as per the warranty requirements and are still getting knocked back , in saying that all pool brands do have similar reviews to but brp seem to have quite a bit more so would love hear from positive outcomes from warranty claims ...

5 answers
Rob
Rob
Liam J.
Liam J.
Mel A.C.
Mel A.C.

Hi Liam, are you able to share with me a photo of what your pool surface looks like? Thanks, Mel

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