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Great Pool Great Service
Pool installed in may 2021, still haven't used as its too cold, but looks great. BRP staff were really helpful with instructions on how to run the pool. Looking forward to summer
So glad we went barrier reef pools
We looked around at a lot of pool companies but found barrier reef pools to be the most helpful and knowledgeable. We are yet to use our pool due to it being the wettest winter ever, but we looking forward to summer.
Pool is used everyday in summer the pool is relatively self cleaning, It is very easy to maintain with self addition of chemicals and chlorine through the automatic system. Would highly recommend this system makes it a hassle free pool.
My dealings with the staff has been amazing - Ben at Joondalup was friendly and efficient and the ladies in the accounts department, Catharina and Sandra, were just as fantastic to deal with. Thank you for the great service!
Barrier Reef Pools
Had some great word of mouth from a family member who choose Barrier Reef in the passed. They did a great job and defiantly love the Manhattan pool. thank you
Need some Good weather to enjoy new pool!
After waiting 6 years to finally finish our back yard we decided to get a pool. We chose Barrier Reef pools and so glad we did. From start to finish they were friendly and professional and helped us with every process along the way. The results speak for themselves. C'mon Summer!
Barrier Reef Pools a class above
After taking the plunge to buy a pool we decided to go with Barrier Reef Pools. From start to finish the service was professional.
On encountering a problem I called the company to have everything rectified immediately. It was this service that assured us we had gone with the correct pool company.
A couple of very cold winter swims have been had but we can’t wait for the summers of fun awaiting us
We chose the Manhattan and paid our deposit just before Christmas to beat the price rise. Pool was installed in June which was fine as we were not in any hurry and had a lot of work to do to get the yard ready for the big day. Tony (Mandurah) in sales was great are very helpful and informative, even when we decided to add the below ground blanket box at the 11th hour. Mark was also great for the install. Can't post any photos yet as we are still working on the concrete edging and garden so that the landscaping matches the great pool. Loved the Barrier Reef designs and the safety ledge. The kids have already been for a swim but I will wait for summer!
A new spa pool
We got a new pool installed and the team did a good job in this wintry condition. All queries were answered and attended by their service team and subcontractors. we cannot wait for the warmer days to come and start soaking.
Can't wait for Summer!
We have just had installed the Majestic pool from Barrier Reef pools and it looks amazing! The Sales team were great helping us decide on what would suit us from the wide range of pools to choose from. The install team were on time, reliable and professional from start to finish. We are really happy with the service provided and are looking forward to this summer. I would highly recommend Barrier Reef Pools.
We purchased our Barrier Reef pool, the Venetian 9.5 in Royal Blue Shimmer, in January 2021 and it was installed in the 3rd week of June 2021. Dave from Mandurah sold us our pool and we were so glad that we signed up when we did due to the wait. He was fantastic with his communication and getting things amended or sorted very quickly even during the waiting period after the contract had been signed!
For the install, we could not fault the professionalism and friendly nature of the team. Tegan was fantastic to speak to for scheduling and sorting any queries efficiently and Mark and the operations team did an awesome job. We would definitely recommend purchasing a Barrier Reef pool and were very happy with our choice. Thanks guys!
Great choice, used daily from September through April.
Didn't want a pool but lost that conversation.
So glad we picked BRP Manhattan, even happier we ticked the option box for magnapool, it's like a giant epsoms salt bath. In fact as stunning as the whole backyard looks, the one thing absolutely everyone comments on is the water. No need to shower or wash your hair after swimming.
Last house we had with a pool I spent more time maintaining it than swimming in it, but this one is the other way around.
BRP did everything exactly on the original schedule promised, and very happy with the standard of the completed work.
Great service. Professional staff and team who kept us informed through the entire install. We are very happy with the pool and highly recommend. Huge pool for glorious summer entertaining.
Couldnt be happier with the final result
From our initial contact with David in the sales department – to the girls in the office who arranged the scheduling and answered all our questions - to the installation team that made it all happen on the day and to the after service where more questions were answered we always found the Team at Barrier Reef Pools to act professionally and efficiently and most importantly with our best interest at heart, and we couldn’t be happier with the final result.
New home, new pool and it needs a spa!
Being our second pool purchase and our first with Barrier Reef Pools, David from the O’Connor Branch was very informative and excellent to deal with including all the extended team when it came to install and commission the pool. We couldn’t be happier with our 7.6m Manhattan especially when relaxing in the spa. An excellent experience.
Questions & Answers
Hi are any of the pools with Gel Coat problems in Perth? Like another person here we have taken our cover off our barrier reef pool. To find the patchy fading on the pool. And more developing. We are so sad and devastated. So worried it can’t be fixed and won’t be managed by the company
Hi Sally, you will need to contact BRP Perth as they manufacture in WA. They will be the best to talk with about your pool shell issue.
Thanks in advance
Hi Sally - yes we have the same problem in perth, and know of another BRP pool with the same problem. both are chlorine free pools so chlorine bleaching is not the problem. pool still works well but looks terrible. white buildup or degrading of the gelcoat is hard to know. have not found a chemical to remove it. was told it might be calcium silicate (calcium carbonate would come off with acid) BRP suggested a fix costing nearly $300 but did nothing.
We have the same problem, pool 18 months old, serviced monthly by the pool professional with test results recorded. Owner of BRP says he’s not going to do anything about and the warranty won’t cover it due to unfavourable test results. Just a cop out. The whole point of having regular testing is that if anything is slightly out, then it can be addressed. I questioned if the setup that they sold us was inadequate, this might at least explain the unfavourable results. I was told it was fine. Something clearly has gone wrong, and he’s looking for any reason not to honour his obligations. He’s basically told me that warranties aren’t worth anything. Surely they have insurance to cover things like this. It seems their warranty, peace of mind speech on the website is just a marketing tool with no actual substance behind it. Very sad that we now have to go down the lawyer route. Shame, I thought this company had some integrity.
Has anyone had any dealings with barrier in Joondalup, WA? On the fence with a couple of companies, but reading all these reviews I’m starting to move Barrier down the list.
Yes, we used barrier reef pools in Joondalup and I still wish we hadn’t. Such poor service, poor workmanship and our two year old pool is very faded. Go somewhere else!
Hi Macca, we had the same thing and Steve had the nerve to accuse us of not looking after our pool. Our pool is grey instead of sparkling blue. Have heard its a problem with the gel coat. Perhaps we should all band together and take some action?
Hi Steven, in the last three years our Barrier Reef Pools WA Manufacturing facility alone has produced over 2,000 swimming pools. How many bad reviews have you seen ? Barrier Reef Pools offer any customer to have there pool sample tested in an independent lab, you must take responsibility if the test passes and pay for the cost of the core sample test which is approx. $2,500. Please let me know if you would like us to organise this ? we are also happy for you to organise this your self. Our display pools in Mandurah were not maintained by our last managers who are no longer there but our display pools at O'Connor were so I ask you to go there and let me know what you think. Thanks Brad
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