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Bathroom Werx
3.2 from 93 reviews

Reviews

3.2

93 reviews
5
(44)
4
(5)
3
(2)
2
(9)
1
(33)
  • Customer Service
    4.5 (17)
  • Timeliness
    4.5 (17)
  • Job Satisfaction
    4.5 (17)
  • Rates and Fees
    4.5 (15)
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chris

chrisSouth East Queensland, QLD

  • Verified customer

Terrible customer service.

published

I am a customer in the Gold Coast/Tweed Heads area that need repairs on the work completed by a Bathroom Werx franchisee. This operator is no longer working so our 7 year guarantee, according to management of Bathroom Werx, is not THEIR guarantee but the guarantee is with the now (retired!) operator. SO NO FRANCHISEE, NO GUARANTEE. Yet on Bathroom Werx own website it states "We manufacture the unique Werx Enamel which has been specifically formulated for the heavy use and punishment that bathrooms get and we Guarantee it for 7 years". A visit to Fair Trading is now my next option.
Chris

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1 comment
Bathroom Werx
Angela S.Bathroom Werx

Hello Chris. Your review should be directed at Healthy Brains Pty Ltd - this is the company that did the work for you NOT Bathroom Werx.
Angela Serdar
General Manager
Bathroom Werx

Dan Frauenfelder

Dan FrauenfelderSydney, NSW

  • Verified customer

Quality

published

These guys were great. I found their pricing to be fair and they were in and out with a job well done in a considerably short amount of time. Would definitely use them again.

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Happy Customer

Happy CustomerGreater Melbourne (Metropolitan), VIC

  • Verified customer

100% professional and excellent job

published

Had badly stained tiles on oven splash back (Tiled) and Bathroom Werx re coated, did an excellent and professional job and made them 100% new again. No mess and 100% perfect. Could not recommend more highly

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Kirsty

KirstyMetropolitan Adelaide, SA

  • Verified customer

Excellent work

published

A great team to work with. Communication was clear and polite. The work was completed on time. The end result is really impressive. Highly satisfied with their work. Will certainly call them again if needing the next bathroom done!

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  • Verified customer

Exemplary customer service

published

From the minute I contacted Bathroom Werx, the staff were very informative and knowledgeable about the product. They were very thorough and they went above and beyond with their customer service, trying to satisfy all my specific needs and requests. The technician that resurfaced my shower base was punctual and very professional, clean, and did an excellent job. Communication with their office staff was key to the great customer service I received and I would not hesitate in recommending them for shower or bath resurfacing. It was definitely money well spent.

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Tristan B.

Tristan B.Perth, WA

  • Verified customer

Middling durability and errors by installers

published
Net

NetGreater Melbourne (Outer), VIC

  • Verified customer

Terrible job & customer service

published

My bathrooms are cracking & peeling. Being still under warranty I have been waiting for 6 months to get it fixed. I've been told twice that they are coming to fix it only to receive a text at the last minute to cancel because [name removed] is sick...on both occasions. Have now been waiting since Oct 24 for them to get back to me. This lot have disgusting customer service.

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1 comment
Bathroom Werx
Angela S.Bathroom Werx
Peter

PeterMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Happy with my renewed bathroom

published

I found the installers were very helpful from initial quote and explained every step of the process clearly. They were very professional from start to finish and completed the job to my satisfaction. There were a couple of issues with some damage as a result of installing some of the taps and accessories and the installers were happy to come and repair at no extra cost. The transformation as been amazing!

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The reviewer stated that an incentive was offered for this review

Lucy J

Lucy JSydney, NSW

  • Verified customer

Amazing job!!

published

Bathroom Werx are terrific. All of the staff were extremely helpful and the process was quick and easy. The tiler and sprayer were amazing and the finished job is excellent. I would definitely recommend!

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Jane

JaneGreater Melbourne (Inner), VIC

  • Verified customer

Very happy, excellent result

published

I had my shower base re-enamelled. The whole process was easy from the quote (the visit was on the weekend to suit me!) through to the final finishing. Everyone came on time. The office staff were exceptionally helpful and the finished product is just what I wanted. It looks brand new and was much cheaper than replacing the shower base.

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Cathy

CathyPerth, WA

  • 2 reviews
  • 1 like
  • Verified customer

What a great job and a huge saving !

published

I had several quotes to refresh or replace my kitchen & laundry splash backs, from replacing the damaged and dull tiles with glass splash backs, to re tileing both areas, then Darren came to quote from Bathroom Werx, what a game changer !!!! he came in with a great quote, saving me a fortune, he was able to repair my damaged tiles before spraying, it was quick, clean and I was thrilled with the results. The tiles are brilliant white, no more dirty grout in my kitchen as the enamel finish seals all the grout, so it’s a quick wipe over - and they look perfect! Get a quote and save yourself a fortune! Thanks Darren great work!

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Milnez

MilnezGreater Melbourne (Metropolitan), VIC

  • Verified customer

Best decision I've made for my bathrooms.

published

I have had 2 bathrooms done. The first one saw me through 8 years (had a couple of touch ups done for sale) and have just had the second finished in my new place.
Highly recommend these guys.

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annie

annieGreater Melbourne (Inner), VIC

  • Verified customer

Amazing bathroom transformation

published

The service was really good. The result was excellent A small follow up polish delivered an amazing result. The bath looks like new. It was done with great care of the surrounds by a most professional and courteous operator. Office staff also most helpful.

NOTE ALL ATTEMPTS TO UPLOAD EMAILS FAILED AND EMAILS WERE LOST!!

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MAF

MAFSouthwest, VIC

  • 2 reviews
  • Verified customer

The exact repair at the right price.

published
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  • Verified customer

Great service. Excellent finish.

published

Bathroomwerx recently sprayed my bathroom. I’m so happy with the results! The team was great to deal with even though our job was a little complicated. Overall, a great experience.

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Kate Economou

Kate Economou

  • 2 reviews
  • Verified customer

Bathroom make over

published

Had my old bath resurfaced because it was chipped and rusty and looking very old and tired. It now looks brand new and so beautiful. could not fault the work. Was done in half a day. Couldn’t be happier with Bathroom Werx

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DorM

DorMGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic job

published

We had our old peach coloured bath and tiles sprayed white by Bathroom Werx and the transformation is amazing. Looks brand new. The company was very professional, arrived on time and cleaned up after themselves. Highly recommended. Will use Bathroom Werx again when I renovate my ensuite.

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Nancy

NancyGreater Melbourne (Metropolitan), VIC

  • Verified customer

What a transformation!!

published

Bathroom Werx did a fantastic job re enameling our shower and bath in just 2 days. Their workmanship is second to none and the transformation was truly incredible.... couldn’t believe my eyes

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  • Verified customer

Terrible

published
1 comment
Bathroom Werx
Angela S.Bathroom Werx
Sam L.

Sam L.

  • 5 reviews
  • Verified customer

Look somewhere else!

published

Got a quote, paid the deposit, waited a month. On the day of the job, they cancelled it, still waiting for the refund.

3 comments
Sam L.
Sam L.

It's February 11 and I still haven't got the refund. Payment was made on 20th of November 2018!

Bathroom Werx
Angela S.Bathroom Werx
Sam L.
Sam L.
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Questions & Answers

Brown_eyes

Brown_eyesasked

How much 2 paint a bath tiled in 2 my place?

1 answer
Gina Petterson
Gina Petterson

You would have to contact Bathwerx for a quote.

muttley1

muttley1asked

My shower base approx 84sqcmx5cm depth needs resurfacing. Just wondering about a quote.

1 answer
wlall1
wlall1

I think you might be directing that question to the wrong person, I'm a former customer not a provider. Good luck with your reno.

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