Bayswater Car Rental

We found our vehicle via Discovercars.com and the actual provider was No Birds at Perth Airport. We received an almost new Mitsubishi Outlander which we did over 2,500kms in 3 weeks. The site was less than 10 minutes by shuttle from the airport. Everything went smoothly. The car was perfect for our Munda Biddi adventure. Held all our luggage and two bikes. Can recommend No Birds Perth

Last week in Perth my car rental was terrific. They pick you up at the airport and take you to their modern depot. Then at the end the same in reverse. The car was great and very cheap. The no damage excess price was also great. The modern cars with seamless android maps (or apple) which run off your own phone make navigation and music easy. This… Read more

was the best car rental experience I have had.My credit card deposit was paid back in 2 days. I really question dodgy negative reviews

They are blood suckers – This is a scam car rental company. We need to report this to NSW govt agency They force you to pay twice the insurance full cover. I already paid the full insurance cover online when I made the booking, then they said its nothing to do with them, you need to pay for the full insurance cover with them. Totally being ripped off by these guys. And… Read more

you still liable to pay $1000 access for any damages and after you paid you realised they overcharged you again with other stuff. So F*"k angry with these blood suckers.

Bayswater Car Hire - Highly Recommend – Once again a great experience using Bayswater Car Hire. The Kewdale premises is well thought out for ease of picking up and drop off car hire. The staff are very professional. Love the fact that for an $$ per day insurance cover is reduced taking the pressure off credit cards. Definitely recommend

Do not hire a care anywhere else in Perth! – I wanted to put this review on trip advisor because I think the rating these guys have on here is so off. They are the BEST car rental place I’ve ever dealt with. We just got back from a 10 day trip to Perth and I was so stressed about hiring a car for that long because I’ve had such bad experiences with car rental in the past- but honestly these… Read more

guys are unreal. The booking process was easy, the price was sooo affordable, the airport pickup was efficient, the additional $10 a day for no fault for damage is incredible value and peace of mind. There are no hidden catches or fees. The collection process was simple and the car was great. Drop off was no issues, no fuss and a quick bond refund. I can’t speak highly enough of our experience. I think it’s so important to call out good service and value for money so I’d highly recommend to anyone.

Rent from you guys every time – We travel very often to Sydney and I always rent cars from you guys because you are very efficient, well priced and always accommodating. Keep up the good work!! Show details

No good – Rude service from the staff at counter. Plus there were hidden charges I was not told about when I booked the car. I had to go to another company I was so unhappy.

Terrible handling of car accident claim – In brief, I was involved in an accident while renting a vehicle in 2022. The incident was caused by poor weather conditions, and neither I nor the other driver were at fault. Despite the claim being filed in 2022, legal proceedings have only progressed in mid-2024 due to Bayswater's refusal to cover the damages. As a result, the other driver was… Read more

forced to take legal action. I am particularly frustrated with the conduct of the lawyer representing Bayswater, who has been consistently condescending and unfriendly throughout the process. Additionally, the difficulty in contacting both the Claims Department and their legal team has been nothing short of a nightmare.

Dodgy business! ACCC should come after them! – Just visited their Artarmon office to rent a car and I was asked to provide the following documents: 1- physical driver license 2- digital driver license 3- physical credit card 4- medicare card 5- Sign the agreement to do credit check on me! They treat you as if you're a scam artist! Who on earth would agree to that? Is this even legal? All… Read more

these ID checks just to rent a car for one day!

I disagreed to sign their credit check agreement and collected my other IDs. I'm not sure if they're selling your ID to overseas criminals but it sounded very dodgy to me!

They shouldn't be operating in Australia!

You pay cheap, you feel cheap – You get what you pay for. The price is competitive and that's the only reason for them getting as many customers. The staff aren't friendly or helpful but just want to make sure you have the damage waiver so there's less work on their part. Show details

Fantastic buy and easy to deal with – Very easy to deal with and reliable cars that wont let you down

No Birds No Way – Recently rented a car from No Birds through economy bookings as I am having spinal fusion surgery in Sydney. Unfortunately the surgery was delayed and we wanted to extend the car rental contract but unable to extend through economy bookings. The only option is to extend directly with No Birds, a price difference for the extra 15 days is $300,… Read more

Economy Bookings $390, No Birds $690. We have insurance with Rentalcover.com. Highly recommended Economy and Rentalcover but give No Birds a big fat zero.

Never again! – Had a booking for a car from Sydney domestic airport. Plane delayed by nearly two hours (who would have thought?). Shuttle bus service ends at 8:30 pm. We had not collected our luggage until just before 9:00 pm. The refused to collect us and insisted that we arrive no later than 9:15, which was not possible. We had to cancel the booking and spend $140 on a taxi to our destination with no car on Christmas Eve. No Birds - No Way.

Best car rental experience – Bayswater Car Rental are now our preferred car rental company. The most efficient collection and drop off procedures we have ever experienced across a number of different rental companies. Very competitive rate and we saved money on fuel with a hybrid Corolla. Bond returned inside five business days ... as was promised. Show details

RIP OFF – Be aware that if you are late in returning the car there are astronomical charges deducted from your bond. I personally will never use them again and would not recommend them

Worst car rental experience ever – Worst car rental experience ever. Booked an SUV and picked up, staff told me because I paid for the damage waiver so no need to check the body. I straight drove back and found there was a chip in the windscreen. Considering that I would have a 3 week long holiday with family and young kids, I didn't want to run the risk of having broken glasses in… Read more

the middle of my trip. I drove back to the store and got a replacement car which was good so far. But when I started the 2nd car, it showed "regular service is due and required..." on the screen. Also I found the 2nd car also had a chip in the wind screen. I had to went back to office again, and the staff said there were no any other cars available so I had to take it, or wait for 30 minutes to get a lower grade car. Yes first time I got to be downgraded instead of upgraded in a car rental company. I said you should check the car's service intervals and always make sure a serviced car was delivered to customer. And also it is ridiculous that two cars in a row have obvious chips in their windscreens. Then a manager-look guy came out and asked me, do you have a car at your home? I don't understand why this question was relevant, and then he said a chip in the windscreen is totally ok, no one should have any concern because his own car had a chip since 5 years before and he was still driving it...and also a car can be serviced without updating the computer so the warning can always be ignored...Ok, I have to answer you the question here now. Yes I have 2 cars in my house, but I always keep my car in a good condition and serviced according to the log books. I totally disagree everything you said about the chips and service warning! I will never rent a car again from this irresponsible car rental company.

Excellent service – This company was perfect 10 out of 10 for everything from start to finish. Very efficient in processing everything upon arrival. Received the car we wanted and upon return even shuttled us back to the airport and refunded our bond immediately. Very reasonably priced vehicles and friendly service by staff. Show details

Excellent Vehicle and service – Hired a vehicle for 7 days, was a brand new 7 seater, had excellent service from all members of staff. very friendly people, and very happy to help Show details

Highly Recommend – Customer service was fantastic. Made first time hiring a car easy and friendly, even saved me $100 on my hire. The care was in excellent condition. Very clean, comfortable and drove well. Rented the car for a week and couldn't be happier with everything. Customer service and car were outstanding. Thank you Show details

Credit score needed? – Long time customer just noticed bayswater now require permission to do a credit score ? WHY not your business you take payment from credit card that’s your reward this is invasive

Be careful using these guys – I used these guys exclusively for years. Recently a lady renting their car destroyed my car, they refuse to honour the insurance claim saying "take her to court". Bad humans!!!

Deceptive charges – First time using this company. You will told to pay $2000 per rental as a "security deposit". This is the first time in 25 years of leasing vehicles I've had to do this. You will be entitled to a $300 "security deposit" if you conveniently pay their extortion fee of $70 to waiver this "security deposit". Utter disgrace and disgusting business practice. Happy to never come here again. Deceptive unethical practice.

worst customer service EVER! – I had an accident, ( 110%) not at fault, fully covered and they did nothing to help me. They did not give me a new rental car, nor did they reimburse me!!. I was shocked by their extremely rude staff whom only come into the Claims Head office at noon!! This is ridiculous as so many people like me are looking to have their cases resolved. Cleary no one is doing their job let alone trying to. Show details

Excellent service – Friendly staff, easy booking system and clean and reliable cars. Most importantly there is the ability to cancel without penalty should the need arise. I highly recommend them and will continue to use them.  Show details

Great service and great car – Can’t fault the service I received and also the value was terrific. The car never missed a beat and was a pleasure to drive. Great value for money and easy to deal with. Show details

Excellent service – Great cars and very very good service. Nice man to talk to who gave the best service. Highly recommend and will use them again for my next time I need a car.  Show details

Worst Manager ever and not flexible – I was a loyal customer until now , the manager showed no flexibility as service Nsw digital license not open on weekend so he said sorry we can’t give you the car, wasted time and effort and think he is better than everyone!!

Easy, cheap, convenient – Have used Bayswater Car Rental on several occasions, at Downtown and airport locations. Booking is simple, prices unbeatable, customer service excellent. No hidden extras. Cars are spotlessly clean. Airport pickup/drop off is simple and quick. Highly recommended. Show details

Paid for insurance. But they didn't do anything when there was accident – I rented a car from them and paid for insurance more than a year ago. Got in an accident, i did leave detail for other party. The other party contacted me for their claim. I forwarded it to nobird to deal with the problem. They said they will look into it I thought the problem has been dealt with. Bc other party insurance company did not contact… Read more

me ever since, neither did nobird.

A year after that accident. I got an letter from ARLCollect, claimed to be a debt collector for NSMR insurance. It said i have 3.8k debt need to be paid for. I knew this is legit because i saw other party detail, as well my reference number from NSMR insurance. Forwarded the letter to nobird again n asked them to deal with the problem. They said do not answer any contact from the other party. Again they didn't update me any detail of the process. I kept getting letter and phonecall from ARLcollector Until a few days ago i got a letter say "Final opportunity" as in to pay my debt with ARLcollector. I forwarded to nobird. And got no response from them

If they can't deal with the problem, just state it clearly in the email for me. I could have dealt with the problem before the arlcollector annoyingly contact me. Overall: nasty company, does not do anything as they stated in their website. Full cover nonsense.