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Bayswater Car Rental

Bayswater Car Rental

2.8 from 152 reviews

Reviews

(52)
(14)
(9)
(10)
(67)
  • Value for Money
    3.2 (9)
  • Transparency
    1.7 (6)
  • Customer Service
    2.8 (9)
  • Booking Process
    3.7 (9)
  • Vehicle Condition
    3.4 (9)
  • Received Booked Vehicle
    • Yes (6)
    • No, I received a worse vehicle (2)
    • No, I received a better vehicle (1)


Be careful with their T&Cs

published

Be careful with their T&C's. Their top cover doesn't cover everything They quickly go from "Covers everything" to "That's not covered, here's an extra charge..."

Of course, it's all in the T&C's... somewhere. It's just explained differently when selling the product.

The rest of the hire was OK, nothing to write home about. Efficient service, polite staff, clean viehicles - much like any other hire company.

The sting in the tail when checking in (after checking via phone during the hire) really left a bad taste.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Outlander
Received Booked Vehicle Yes
See all answers

Tracy P.

Tracy P.Sydney, NSW

  • 2 reviews

Worst customer service ever

published

I rate zero as they are thiefs. They owe me 2k it s been 7months. No one answers me, deliberately dont take my calls. Extremely poor service. No one answers emails, when you call no one helps at all.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Cockroaches all over the rental car!

published

Cockroaches came out from the air -cond vents, dashboard, seat and everywhere. . . .

our family holiday was totally ruined by this horrible experience. check out the youtube video link below .

https://www.youtube.com/playlist?list=PLtDl4fTi-qoyffIqv2o8JfK-emc5zC3Wo

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Tarago
Received Booked Vehicle No, I received a worse vehicle
See all answers
SPK

SPKPerth, WA

Bad Rental Policy

published

No Bird....Bayswater Car Rental. Never trusts this company as there are a lot of Hidden Fees. Please read your agreement word by word. I have to place a $2000 deposit with them because I rejected their insurance cover. The worst is that there do not refund the $2000 deposit in 5 working days after returning of the car. The moment I write this comment, my deposit still on hold. And very poor customer service, I guess because of their NOT Transparency policy, many unsatisfactory customers and complaints. Customer Service is rated Zero.


Not clearly transparent

published

I hired car on their 7 day special, extended a further 7 days only to discover, that to qualify for the 2nd 7 day special, I should have returned the vehicle and collected another vehicle. This was not mentioned to me on the phone when I extended my booking, the person knew I was only extending for another 7 days because of the offer. This is very crafty and deliberately withheld from explaining to the customer. They are also very slow to action the refund for the deposit. All in all extremely poor customer service.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers

Emily

EmilyGreater Melbourne (Outer), VIC

  • Verified customer

Would use this company again 100%

published

I hired a car for the day in Sydney and their customer service was exceptional. They were very helpful and kind, had reasonable prices and were very quick with their invoice and paying back the deposit once I handed back the car.
Would definitely hire with them again! Very enjoyable experience :)

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Sam

SamSydney Surrounds, NSW

  • 4 reviews
  • 3 likes

Terrible

published

Worst customer service skills ever. You could hire monkeys to do a better job.
Someone driving their vehicle hit my car but bayswater couldn't care less.
I will never hire a car from these guys.


carolw

carolwWestern Australia

Feel ripped off

published

Hired a car for a week wanted to extend it for another 3 days. I no longer get the 7 rate you revert back to the daily rate. I said then I might as well bring this back and book a new one and pick up a clean one. Their response was suit yourself but we will hold another $1000 security deposit even though they still have the security deposit of the first car and not released it. This means they are holding 2 security deposits for 1 car

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle No, I received a better vehicle
See all answers
AMD32

AMD32Perth, WA

  • 7 reviews
  • Verified customer

Highly recommend - outstanding rate & service

published

I urgently needed to hire a car on a Sunday morning (for a week) after my own car died. I was quoted-booked-confirmed (online) by Bayswater Car Rental within minutes - so easy! The hire rate (new car) was very well priced. The Perth CBD location was easily accessible by public transport. Their insurance option (with no excess!!) made the collection & return a dream. I returned the car a day earlier than planned with a full tank & was reimbursed for the hire cost for 1 day plus the extra petrol I put in. The desk staff were very friendly. I actually cannot say enough positive things. This was the second time I have used this company but different branch. Both experiences were very positive.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers
mick2013

mick2013Sydney, NSW

  • 5 reviews
  • 11 likes

I love No Birds

published
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers
1 comment
mick2013
mick2013

Gerson

GersonSydney, NSW

  • 3 reviews
  • Verified customer

Good value local car rental services

published

Good value, efficient, and no stressed with the overall experience.
I've rented with them twice. I will rent with them again!

Quick refund of your deposit

Some notes:
1) Get the full insurance and reduced excess to $0 for peace of mind (still cheaper than other rentals after this)
2) Beware of the toll cost. Their claims of $2.70 per day is probably accurate, but i can't validate it, because it's not itemized in the credit card charges.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Tarago
Received Booked Vehicle Yes
See all answers

I am very disappointed with their customer service

published

Rented a ute on a Saturday morning but wa not advised that it needs to be returned at 12pm as they close over the weekend.
I returned it at 2pm assuming that the drop box for the keys is sufficient.
Subsequently they charged my for 2 days instead of one and when I questioned it the reply from one of the staff was very rude and persistent claiming that they always advise customers - not true.
I lodged a complaint but guess what - no reply
I will never rent from them again and will not recommend this company to anyone.


Pete

PeteAuckland

Stick to renting cars ..

published

Amdy

AmdySydney

  • 3 reviews
  • 5 likes

Rent the car with a peace of mind

published

I'd really recommend this car rental to everyone. I rent car quite often and had experience with many other car rentals most of them which are total scam. The price they offer is really very reasonable, and make sure you buy their Top Cover too. Unlike all the scams out their, Bays Water Car Rental's TOP COVER does really cover everything.

Robi

RobiSydney, NSW

  • 4 reviews

Car not ready and very dirty

published

Waited 30 min to get a car because they didn't have any cleaned cars.

After car was delivered, it had paint and dirt all over the place.

Absolutely unacceptable.

It's a shame we can't add pictures to this review.

Crooks crooks crooks crooks Don't do it

published

They charged me $ 500 for a black line (no scratch) of 2 cm long, and probably never fixed it. In the back they have their own paint workshop.


Watch out for extra charges

published

No problem with the car. Just a little surprised on return to get charged $18 for not filling up the car when it was 1mm off full (1mm is considered 7/8 full). We had just filled it up down the road... beware of extra charging for pure profit hunting.... versus true costs. We wont be back.


Tom

TomLauncestom

Great place to Hire a car WA

published

We made a booking on line to hire a small car from the Perth Office - easy - We had great customer service and help from the team there - We got the car we ordered and unlike many many other car hire companies (world wide) Bayswater rentals have got the whole thing right !!! -Congratulations - Low cost Price (paid what we booked no surprises )Cars (quality clean new well looked after) Great Customer service A1 (both excellent collecting and returning) Thank you for making our holiday - self drive to WA a very pleasurable experience - We will be back Highly recommended


Willyeckerslike

WillyeckerslikePerth

  • 12 reviews
  • 3 likes

Good car so so customer service

published

We used these in Sydney. We booked a Toyota rav 4. The car was great. We booked pickup from the airport so on arrival I phoned them up as instructed to be told 20 minute wait. 1 hour later I called again. 25 minutes later the bus arrived. Unacceptable but these things happen. A 20 minute ride later we picked up the car. The girl was difficult to understand and short tempered with us for some reason. She tried to sell us a sat nav at a few dollars per day. The rav4 has one built in! Unacceptable again. The car was great and the price great. I would use them again but would get a taxi to pick up the car. Ask if the car has a sat nav built in before hiring one!


Surprised at the state of the interior of SUV

published

The reason i gave 3 stars is because customer service was good & i received my SUV i booked so im happy with that, however the interior was really dirty! There were crumbs leftover and whole dashboard had grease and thick dust . Back seat was also stained. I ended up having to wipe it, as i was quite disgusted.


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Questions & Answers

arthur

arthurasked

Is this the Bayswater car rental in Guilford rd Perth?
cheers arthur

2 answers
Willyeckerslike
Willyeckerslike

The Perth branch is there yes.

SPK
SPK

No Bird....Bayswater Car Rental. Never trusts this company as there are a lot of Hidden Fees. Please read your agreement word by word. I have to place a $2000 deposit with them because I rejected their insurance cover. The worst is that there do not refund the $2000 deposit in 5 working days after returning of the car. The moment I write this comment, my deposit still on hold. And very poor customer service, I guess because of their NOT Transparency policy, many unsatisfactory customers and complaints. Customer Service is rated Zero.


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