BCF Online Store

Promotion for Great Northen. Max use of gift cards limited to three. Gift cards ARE tied to product in shopping cart so you cant use them if you change you mind. Will never buy Great Northen OR purchase from BCF. Was willing to spend over $500.

Price match guarantee isn’t a guarantee. Came up with excuse on the online Chat not to despite being provided the link and following the instructions. Suggested to go into store to ‘negotiate’ with Manager. Made it easy to make the decision to purchase elsewhere.

Needed 2 gazebos for a function. Paid online with delivery. Order confirmation said Expected Delivery Date: Arrives Fri 06 Mar - Mon 09 Mar. Its now 11th March and item still awaiting carrier pickup. Online chat lady threw this back at me "On our website below shipping it states " Timeframes and delivery details shown are estimates based on… Read more

postcode entered and are subject to change. See Delivery Terms for more details. If no one is home, eligible parcels will be left in a safe place." Lesson learned BCF! Anaconda next time.

Penn 950 spinning reel – I caught a massive 4 and a half metre bull shark at the swan river using the 50 dollar spinning reel combo penn 950 took 20 mins to reel the big deadly cing in i have had better fights with my gold fish unna love u bcf shout me an overhead Show reply

Overall a positive experiance – Purchased some new fishing products for the family on our holiday recently. overall happy with the experience. Products were good, prices were good. shipping a little slow. but arrived in time. Thanks Show reply

weber BBQ – We were so impressed with the outstanding service that Jack at the Everton Park store provided yesterday. He is a credit to BCF. We will not hesitate to purchase from your store again. Thank you Kev and Jackie Show reply

If i could score zero i would. I paid for express delivery and a label wasn't even created for the parcel until after 24hrs later. I paid express because it was needed. Never again will I buy from them, still waiting on an answer and postage refund. Really pathetic.

Scam their buyers with ridiculously inflated prices. They have a Ledlenser P7R Signature torch for $366.95. Anaconda has the same torch $199, eBay has the same for $166.95 ....So in effect BCF is charging near 110 % more !!!! Or BCF $366.95, EBay $166.95. Don't shop at these ripoff scammers....

I would give no stars if I could. The log-in, verification, authentication etc etc process is a bureaucratic nightmare. Have spent the last couple of days going around and around in circles. When I try to log-in, BCF keeps telling me my email "needs verification". I ask for a link, it doesn't send one. Have tried the bureaucratic "one-time codes"… Read more

and the nightmarish "captcha". Nothing works. My bank doesn't ask me to count traffic lights or buses when I log in, and despite counting traffic lights, buses and motorbikes, BCF still won't allow me to log in.

Pointless being a BCF club member you can spend thousands of dollars for not a single credit. They say oh promotional only time you get credits . Any other time you get nothing so totally pointless you get given the big talk in store join up for what the same discount everyone gets offered in store rang up customer service lady agreed with me she… Read more

thought the club was pointless also what a joke you spend thousands and nothing when your a member of there so called club if you make a transaction larger than $500 they refuse to update your club page. Tell everyone you know steer clear of these people there un Australian and there club should be boycotted

I used a gift card to partial pay for a product online. Afterwards the payment goes through completely on my credit card. I didn't notice at the time and disposed of the gift card. BCF refuse to help and thus stole $50 from me. Terrible systems and service.

Accidentally ordered 1 item instead of 2, l IMMEDIATELY emailed them to correct it, but it didn't happen. FOUR DAYS LATER they sent an email saying it couldn't be done,..... Short story ....they can shove their item, where the sun don't shine coz l won't be using it (when it arrives)and I am collecting TWO BETTER ones tomorrow in Adelaide!!!!!

Item online was at a stated price but when you click on it it was double the price. Be careful ordering on line with this lot to ensure the pricing stays the same

Paid for 2 hour delivery at 1.30pm through Underwood store called them at 4.30 to see where my order is they told me they have no idea gave me a number to call customer service 1300 880 764. After some discussion i was being fobbed off but when i mentioned the confirmation email she changed her tune. The lady told me they sent the order through… Read more

Jindalee store and they must have missed it so wont be delivered today. Pissed off with BCF is putting it mildly..

Ordered a battery fan before cyclone hits requested and paid for 2 hour delivery. Bcf head office is less than 10 mins away and my order apparently ended up in "the back office" would be fixed immediately. It wasn't and couldn't. It was urgent I'm in a wheelchair and have absolutely no way of getting this fan needed for my health urgently. So it… Read more

didn't turn up and I again chased it up to be told that I was not getting my fan. It's 4.30pm. I begged and pleaded a staff member could put it in their boot while driving past my house. Do a moral favor. You messed thisup TWICE. NUP! A voucher for a person with one limb working...not sure which part of boating camping or fishing I will be partaking in. Just do someone a solid, just once help the minority out NUP!

Bad customer service – I did a online order with BCF on the 13/12/24. Now i have called BCF numerous times in regards to this order only to be told twice on different occasions that I will be refunded my mony which would take 2/10 business days to clear into my account. It's been two months and still haven't received my money back. Pretty poor customer service from BCF, Maybe BCF about to go into administration hence why they haven't refunded me my money back.

Poor BCF Online Store Customer Service – I ordered 2 Tidal Manual Inflatable PFD 150N Black on the 28th of January expected delivery was 30 Jan to 04 Feb. On the 12th of Feb I receive an email notifying me of a refund from PayPal first then sometime later from BCF, just stating I had been refunded. No explanation no details, no apology (god forbid) nothing just notification I will… Read more

receive a refund after it has been processed.

Today I then spent a good 15 - 20 mins to be told the shop couldn’t deliver the goods (they did ask for my post code first) and they refunded the money (after having it for 3-4 weeks). The lovely lady Felicity was very helpful.

I must say there was absolutely no customer support from BCF.com.au and unfortunately their reviews seem to support my feelings. We needed these for an event this weekend which has left us in a situation now.

Customer service failing at its core – Isn't it curious customer service team don't follow up with the store unless you write a further review.....they have the details but they want you to write it again on a different system. However if you provide a positive review they don't need you rewrite on another system and do follow up with the store. Amazing

Online problems – Can't ever log in. Try lost password, that doesn't work either. Try change password, that doesn't work. Try to create membership - says my phone number is in use. Have to drive 30km to store instead. Poor online service

Really disappointing first experience – Really disappointing first experience. Signed up to the $20 intro voucher and was 2 days late for my qualifying purchase. Contacted customer service to see if they’d offer a goodwill exception but it was a computer says no scenario. It baffles me why companies operate like this - now I have a sour taste about the whole transaction, resulting in a negative view and extremely unlikely I’ll shop there again.

Pathetic – Hmmm, where to start. Received $400 in gift cards using flybuys credits so that I could purchase a new rod and reel. The gift cards arrived as 4x $100 cards. I added the rod and reel to cart and went to checkout. After adding 3 of the 4 gift cards it says I have reached the limit and must pay the remaining $98.48 out of my own pocket. No way to go… Read more

back since they had already applied 3 of the cards.. So I forked it out. It’s now been a week, I have no receipt emailed, no tracking information emailed etc. I’ve logged back into the bcf account and went to the tracking page, it says my order number doesn’t exist even though I copied n pasted it… Decided since I have the $100 remaining I’d pick out $100 worth of lures which took a considerable amount of time… Go to checkout, delivery not available, stores around me all have 1 out if the 8 lures I selected so I have now wasted even more time. Going to have to head into my local n spend this card before they go into liquidation due to their ridiculous online presence. No wonder they have such poor reviews!

Unbelievably frustrating dealing with online chat – It's only matter of time before BCF goes into liquidation! Just look at their services for example. Their Online CHAT is absolutely atrocious..! No way to leave reviews, which tells you about their integrity. I don't think I'll be buying anything anymore from BCF. UNLESS THEY PRACTICALLY ARE GIVING AWAY FREE ITEMS!

NEVER AGIN WITH THIS LOT – never got my order, tried calling them but good luck with that, on hold for 30 minutes and hung up. NOTE all these reviews NEGATIVE. SHOP ANYWHERE BUT BCF.

Terrible online experience " – No action after three emails. Contacted customer care and was extremely lucky to speak with Leisa from Townsville,after spending 1 hour and 40 minutes on call this absolutely wonderful staff member rectified all issues.

DONT BUY ON LINE – Incompetence to the highest degree! If there was an option for NO STARS - that is what I would give to this company! I purchased a E Gift card for my nephew 15th Dec 2023 for $100 for his Christmas gift. After not receiving the voucher via email, I contacted customer service - whom claimed they sent it 'again'. The email was a receipt only (again)… Read more

- but not the voucher - after further toing and froing multiple times in December - February, I was still yet to receive the voucher. I then asked for a refund as this was suppose to be a Christmas gift ! I was denied a refund - in their words 'Unfortunately with our terms and conditions we cannot refund under change of mind.!! This wasnt a change of mind - it was simply that I had not received a simple E VOUCHER for $100 which was purchased 2 months prior and with no sign of resolving. Further correspondence -I was told it must be 'my' email adress blocking the voucher or it was in SPAM. another email, I confirmed it was not in my junk mail and was still not received - and started feeling like I had been mislead altogether and with no hope of getting the voucher. As way of trying to settle the issue - I then provided my sisters email address for the voucher to be sent directly to her. We are now in March - my sister received the 'receipt only' - but NO gift voucher. It took 2 calls to sit on the telephone on hold for over 10 minutes to finally get through to a customer service officer and a rather impatient initial response from the receiver of my call at customer service - whi wasnt really interested in the back story - a further 15 minutes on hold whilst they investigated all the notes and emails on my order number - to finally come back to me to confirm it was a terrible mistake at their end - and it was an easy fix that could have and should have been addressed a while back !!!!! No apology for the inconvenience or the amount of time and emails I have wasted my time to just get the E Voucher in the first place - no extra customer service benefits - It was not a great experience at all... and honestly - its a shame I cannot get the refund - because I hate that my nephew will purchase goods with this company that clearly needs to revise their entire customer service methods!!! VERY POOR EXPERIENCE ON WHAT SHOULD HAVE BEEN AN INSTANT E VOUCHER PURCHASE