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BCF Online Store
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honSYDNEY
- 10 reviews
- 10 likes
Bad Service
Made an online order. The item arrived damaged in postage (delicate item was packaged in a grey satchel!). I l've sent multiple emails indicating the matter using different ways of communication - no response. When I called them, was given a totally different email address (unadvertised on their website) and it took a dozen of email messages for me to get a result. I got sent a replacement, but the experience was long and painful. Funny thing is that they deleted my feedback which they asked for themselves. It has been "moderated". My feedback didn't contain foul language or inappropriate stuff. Haha, I suppose they only publish positive reviews.
TiaGreater Melbourne (Inner), VIC
- 5 reviews
- 1 like
- Online Store
- Verified customer
Better Than I Expected
At the least minute I decided to order a fishing rod as a Christmas present. I ordered it online cause it was all out of stock. I ordered on the 22nd and despite me expecting it after Christmas it was delivered on the 24th from NSW to VIC.
And because of how fast the delivery was I'm currently looking to buy another rod the same way. I'd definitely recommend.
ColinSydney Surrounds, NSW
Damaged goods. Rubbish service.
Placed online order. There was a tank cleaner amongst other items. Was packed in a plastic satchel and not very well protected. Leaked all over other items and basically damaged everything in parcel. What a hard time trying to get someone to talk to to deal with issue. 30 minutes on phone holding then tried emailing and then sending Facebook message. Facebook message back said someone will contact me. No response at all. Rubbish service, do not order online.
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Steven McLachlan
- 2 reviews
- 1 like
Don’t bother ordering on line
Ordered 1x $100 gift card 2 weeks ago and still waiting. No response to enquiry
Never again, wish I had come & read the reviews here first
Steve Chaz Greater Melbourne (Outer), VIC
Absolute worst online retail experience
So I order a gazebo and wall kit online, I get a voicemail at 12.30 the next day to call the Epping Vic store about my order on 03 9408 9323, which I did and it rang out. I tried another 7 times the same day, each time it rang out. The next morning my phone did one ring from the above number and no voicemail was left. I tried calling back immediately and again it rang out. For the next 5 hours I tried another 18 times to contact the store, it just rang out. I tried BCF's 1300 number and despite a message to say there was a 15 min wait, I waited...
Read more for 30 mins and hung up. I ended up going into Epping store personally and asking what the hell was going on, they claim they were busy. Problem was when I was in the store it was quiet, and I rang the number and it rang out again, despite staff standing around not actually serving customers. So nobody in this store can be bothered. Apart from that, despite the website stating that a wall kit was available, it wasnt so I had to organise a refund. Overall THE WORST customer service experience I've had in a very long time.TashGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Online Gift Vouchet Disappointment
Purchased a BCF evoucher for my Godson’s birthday as I was unable to get to a BCF store. The money came out of my bank via debit card and I received an email advising the evoucher would be issued by COB the following day-not ideal. I then received an email the next morning advising that the evoucher transaction had been declined, so I phoned the BCF customer service number and they advised they could not provide a reason for the decline but that my money would be refunded. A week later and I still have not received my money back. Still no explanation as to why this occurred, except that they use a third party payment company. Really disappointed and frustrated BCF!!
Mark Raff South East Queensland, QLD
Higher Prize buying online..
How disgraceful business strategy.
I decided to buy 3 Engel Rotomoulded Icebox 165L online from BCF. This wax instead of going directly to the Engel manufacturer. This cost me over an extra $700. This is a disgrace to the BCF name. I am a very dissatisfied customer.. Mark 0448253712.
Scott M.Launceston, TAS
Terrible service
Was after a Weber BBQ quickly so did a click n collect through BCF as they said stock was available and I could pick up in 2 hours, perfect I thought I can quickly grab on way home from work.
On my way there I receive an email from store saying they tried my number (they didn't) and they they didn't have stock available and Online team would sort out. A few days later and no word from their online team I contact them to chase up a refund. A few more days pass and finally a reply! To be informed it will take 8 days for a refund...
While I wai...
Read moret for my refund for the item I paid for that they said they have I get a message to say the item is ready for pickup in store? I call store who don't have the product or a record of my order! Incompetent at best..William
- 2 reviews
Ripping people off at the counter
3 times i have been to cannington store to get fishing gear every time the price on the shelf is different from the price at the counter allways pay more. And $9 for 200 grams for river prawn bait again different price then label$$$
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NockySouth West, WA
- 33 reviews
- 19 likes
My second disaster with BCF online
My kids bought me a fishing reel for Father’s Day online (my own had ceased) and it actually arrived in good time, i opened it to set up on the day i was going fishing to find the security device still attached so completely useless and my nearest store 100km round trip away, I contacted BCF online by email and 3 days later i get a reply saying that they are extremely busy and will answer my query within 5 days? Hopeless they don’t even check the goods before posting
1 comment
Darren BashamMurray Region, NSW
Very slow delivery
I ordered a tent so we could ģo camping for father's day weekend expected date was Tuesday 1st so I was happy with that. Gave me lots of time, today is friday 4th and no tent so I ring toll with my tracking number only to be told the tent is still in Sydney I paid $90 postage only to be left tent less for the weekend.
The fwd supper centre delivers with in 2 days of your purchase date so will be sticking with them from now on very unhappy with this outcome.
ShanePerth, WA
- 9 reviews
- 3 likes
- Online Store
- Verified customer
BCF Gift Card. Instant Delivery. Personalised & Thoughtful. - BEWARE !!!
Statement from there E-Card site....
BCF Gift Card. Instant Delivery. Personalised & Thoughtful.
Last Minute Gift Ideas , Add your own special message with a greeting card. Send instantly
Then i receive an email stating;
"Please note that this could take up to close of the next business day.:
After they accept your payment!!!
I was thinking it would come directly through in email form like every other business does...
Read moreWish i had read reviews before purchasing Won’t be doing this again - its actually false advertisingPocketsSydney
No customer service
Item arrived damaged. I emailed them to inform them and never had a reply. Followed up with second contact, still without any reply. It’s as if there’s nobody reading emails there.
Still Waiting
My kids bought me an online gift card in April. I hadn’t seen the email after 1 month so I took the confirmation receipt to my local store. They recommended in contact the egift card hotline. 3 times I waited over an hour for someone to pick up but never got the chance to speak to anyone. Have now sent various emails with 2 responses but here we are in July and still no gift card?
Feels like we’ve been scammed but all emails look like they come from BCF??
Adrian
- 2 reviews
- 1 like
Poor, very poor
Had a lot of trouble with BCF online previously but as it is a lucky dip whether or not they have the advertised stock in store so we decided to have another go.
Selected item, selected Credit Card payment, entered card details, "You have entered incorrect details" came the message, so we tried with that card a number of times with the same result, tried another card numerous times, same result, the transaction would not progress and the incorrect card details message kept appearing. We gave up vowing never never would we waste our time again. ...
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Carlo
- 6 reviews
Order processed before they realised they had no stock
I ordered some wipes and order was processed easily enough but two hours after order the local store called and explained the stock didn’t exist and my order would need to be refunded. That was acceptable for the store and myself.
Problem is when I posted this feedback on the BCF website the moderators declined the post.
Simply wanted to provide feedback as feedback is a gift and helps refine processes.
RodGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 4 likes
Gift card wait
Beware of gift cards
I bought a gift card online for a mates 50 th the day of his birthday
I was thinking it would come directly through in email form
After they accept your payment
You get an email stating it’ll come through and may take up until close of next business day
I purchased this on Easter Saturday so am I to wait until Tuesday
Money is out of my account
Won’t be doing this again
toastyMetropolitan Adelaide, SA
- 2 reviews
- Online Store
- Verified customer
Great product better service
Thank you for making Christmas shopping easy. We purchased a kayak for our daughter for Christmas. Pick up was a breeze, the product is amazing. We've used it daily since Christmas day. Our daughter loves it
Update: Easy breezy shopping
We bought a junior kayak for our daughter for Christmas, chose pick up as we don't live far. Service was amazing, pick up hassle free. Our daughter loves it!. The quality is incredible. Thank you for making Christmas wishes come true at a great price
Susan PeatfieldSouth East Queensland, QLD
- 2 reviews
Late delivery of gift card
I ordered a gift card in good time ahead of an early family Xmas gathering on 15 Dec, allowing three days spare) and paying for Express Post. The card did not arrive in the time promised and when I lodged an email on their tracking website there was no reply. When I finally rang I was told there had been a lot of problems since BCF outsourced sale of online gift cards. The card arrived very late and went to the post office not my address.
I would not use this company again.
3 comments
Customer CareBCF
Hi Susan,
We are very sorry if this did not arrive in time for you and we thank you for taking the time to share this feedback with us....
Read more I wanted to understand why this had not arrived in the time frame you had hoped for so I had looked into this further for you. Our postage time frame for gift cards is anywhere from 3 - 10 business days as they are always sent via standard post. Unfortunately we do not offer an express post service for gift cards. This information can be found on our website under our delivery time frames. We apologise for any misunderstanding here. I can see by the tracking on your order that the courier collected this on 16/12 and they advised that they had attempted to deliver this to you on 20/12 however were unsuccessful. This was then taken to your local post office where it was awaiting your collection. You might be happy to hear that as well as selling our gift cards in store, we also offer various e-gift cards which once purchased, are sent to the receiver’s email within an hour, rather than by post. We do sincerely apologise for your experience with this order and we hope this does not deter you from shopping with us again. We value our customer feedback, especially where we have an opportunity to make improvements so thank you for reaching out. Kind Regards, Sarah, Team BCFHi Sarah
I read with surprise your reply to my complaint, stating that the courier collected my gift card on 16/12, how can it be that it took from 12.16pm on 7th December when I ordered the gift car...
Read mored and received email confirmation, that it took 9 days for it even be despatched??Customer CareBCF
Hi Susan,
Thank you for your message and we definitely understand your frustration with this experience....
Read more Using the details in your order, I have sent you an email addressing your concerns above. If you would like this escalated further, please respond via the return email. Kind Regards, Sarah, Team BCFGrumpyAustralian Capital Territory
Appalling response to erroneous fishing reel delivery
I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.
2 comments
Customer CareBCF
Hi Customer,
Thanks for your message....
Read more We are very sorry to hear about your experience. We would love to be able to get this sorted out for you ASAP. Could you please provide us with your order number so we can look into this further for you? Kind Regards, Sarah, Team BCFI have talked to Nahada and being helped with the issue. Hopefully Ill receive the SLX DC 151 HG soon.
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Cesar Gasked
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Nocky
Their solution was to give me a $10 voucher and then for me drive to my store 100km away to get it sorted, i thought people shopped online for convenience? I called customer support who are now sendin...
Read moreg me another reel and i have to free post the other back, by the time i receive the second reel it will be well over a month since I originally ordered, I have since bought a cheap reel to get me through until the BCF Reel arrives, Thanks BCF for the $10 goodwill refund that should cover the $30 reel i had to buy and the weekend of fishing i missed...... never again, to add I got an email from BCF to review my last purchase so I gave an honest review on how things went plus 1 star and review was rejected because “It didn’t fit within BCF guidelines” so don’t believe there online reviews as they obviously only accept the favourable ones