BCF Physical Store

Purchased the new 25L Dometic Fridge for my business.

BCF priced matched which was great with it being a new product.

I noticed the instructions and power cord were missing.

They provided the missing items and were very easy to deal with solving the issue quickly and painlessly.

Would definitely use this store again for my business needs!

Blue, BCF - Boating - Camping - Fishing is the brand to Remember, amen. Just a day before my family and I (we) left for Albany, WA. We bought a Beach umbrella (Wanderer), 2xBlue Stripe folding chairs and a Quad Fold/Beach chair for the beaches that we are going to visit in Albany region. Well prepared !!!
Ms Kim, one of the staff at BCF (Myaree, WA) was very helpful & sincere with the advices given to us. Commendable dear, amen. BTW , all the beach essentials that we purchased were very good in terms of the $$ value, amen. Top customers services.
Smiley Joe H @ WA - 27th Jan 2021

Club BCF prices are the same as retail prices in competitor stores. The Club BCF customers think that buying at club prices is a bargain and are being misled.

I wrote this review for the BCF website as they sell this type of Kayak and that is where I purchased it. They rejected the review so I wrote another one telling them that I would now post it to other review sites. To be honest the review isn't that bad and I actually like the product and BCFs service was good so why they rejected it I don't know. They did, rather stupidly, post the second review complaining that they had rejected the first one. Go figure. This is the original review as I submitted it to BCF.

A little disappointment when I ope...

The staff at BCF Traralgon will tell you anything to get a sale, including misleading you about certain features of this product. We were shown this Lowrance over all the other options and told this was the one to get as it was the only one to include the ‘3D Sonar’. After purchasing, I went through all the documentation that came with the sounder and deduced that the ‘3D Sonar’ was an additional option that required an extra module and transducer that costs almost the same as the Lowrance itself. I called Lowrance to find out for sure as I los...

Rogue 4 Entry Round Crab Pots.
These are not pots they are traps. They should be called Rogue 4 Entry Round Crab Traps. False advertising by BCF. I know you couldn't use crab traps in Lake Macquarie only crab pots, by the Fisheries rules. I brought these because they are advertised as pots. Its not right if you are like myself (first timer) and have no idea what a crab pot is compared to a crab trap, just going from the name you can get yourself into a lot of trouble. The fine from Fisheries is huge, luckily I got a warning and not the fine. Other than this, they are great quality crab traps.

I did try and place a review on the BCF site but they would not publish it. All reviews are hand picked so honest reviews are not published.

I ordered a click and collect life jacket online and was called shortly afterwards by the store to inform me that they were out of stock but would ship it to me. When there was a delay in the shipping John from the store asked me to come down and pick any jacket I would like and also gave me great advice on how to select the best jacket for me. Friendly and considerate customer service enabling me to get on the water!

Worst Service ever. I will never shop at Midland store again. I will be returning our purchase tomorrow and will be informing all my clients never to shop there. They should be ashamed.

I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines. These are the guidelines.

Writing guidelines
We want to publish your review, so please:
Keep your review focused on the product.
Avoid writing about customer service, contact us instead if you have issues requiring immediate attention.
Refrain from mentioning competitors or the specific price you paid for the product.
Do not include any personally identifiable information, such as full names.
...

Service was very poor, bought a Shimano fishing combo and it snapped on the third cast.. after I asked the staff to put line on the reel they installed line way to strong for the rod and was poorly installed...

Went in to the Watrgardens Vic store today to purchase some XTM air mattresses. The young girl working there checked other stores stocks when they didn't have any. Gave us a great deal on Wanderer mattresses in Lieu of the XTM.

I also asked about some lightweight hiking gear which she knew exactly what she was talking about and again gave us a great deal on the few items that I bought.

She was polite, helpful and knowledgeable.
Five stars from me, will definitely be back based on this customer service.

Misleading pricing and products. Shocking customer service. So hard to find prices. Products on shelves that have completely wrong pricing. Such a waste of time. Go anywhere else but BCF Auburn

I will never F___ing buy from this shop while they continue with this type of F___ing advertisements.
We all know what F___ing stands for, and I find this type of advertising, extremely offensive.

Spoke to assistant store manager about spend $150 and save $30, was told had to be a order line for that deal, so I emptied my trolley and did online order in store, then had to wait 1hr 45mins for staff to process order. Commonsense should prevail when customers have all the goods ready on go, rather than blunt rudeness. Lucky Acaconda and Road Tech Marine are now Coffs Harbour both offering customer service.

I purchased a 420dollar infinity single wanderer swag on July the 5th, I set up camp on the sixth, the weather went a little windy and wet and on the 8th, two of the support poles snapped... the end of my little camping trip... oh, by the way whilst setting up camp the pegs which were to be provided were not there, I wasn't gonna drive 160 kms back to cairns to get pegs so had to purchase them from the local mitre ten at 2 bucks each... I called the store and was told There's nothing you can do about it mate, the poles aren't under warranty!
I'...