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BCF Physical Store
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Ripped OffSouth East Queensland, QLD
- 7 reviews
- 2 likes
CLUB BCF prices
Club BCF prices are the same as retail prices in competitor stores. The Club BCF customers think that buying at club prices is a bargain and are being misled.
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marcWestern Australia
- 7 reviews
- 3 likes
Pryml Titan Fishing Kayak - Disappointing
I wrote this review for the BCF website as they sell this type of Kayak and that is where I purchased it. They rejected the review so I wrote another one telling them that I would now post it to other review sites. To be honest the review isn't that bad and I actually like the product and BCFs service was good so why they rejected it I don't know. They did, rather stupidly, post the second review complaining that they had rejected the first one. Go figure. This is the original review as I submitted it to BCF.
A little disappointment when I ope...Read more
ned the packaging to discover that the pin and rudder washer, rod holder and one slide rail nut were missing. Also one of the springs on the rudder pedals flicked down as pressure was applied and had to be bent across the top of the pedal to make it work. BCF did do their best to help by giving me 2 rod holders for the kayak but even then there was a mismatch between the bolts and slide nuts with one being M6 and the other M5. This was on PRYML rod holders designed for a PRYML kayak! BCF needs to get on to the supplier and get them to sort out their production and packing problems. In other respects the kayak seems reasonably good, it is just disappointing when you buy a new product and have immediate hassles with it.1 comment
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Mislead by staff about features of boat sounder
The staff at BCF Traralgon will tell you anything to get a sale, including misleading you about certain features of this product. We were shown this Lowrance over all the other options and told this was the one to get as it was the only one to include the ‘3D Sonar’. After purchasing, I went through all the documentation that came with the sounder and deduced that the ‘3D Sonar’ was an additional option that required an extra module and transducer that costs almost the same as the Lowrance itself. I called Lowrance to find out for sure as I los...Read more
t all trust for BCF and they advised it was definitely not an “included” feature of this sounder. When we went back to BCF, we were asked to wait about 15 minutes to speak to the manager and when she finally appeared, she seemed completely uninterested in hearing/helping and when I mentioned about being mislead, she said she was aware of the salespersons conduct as it wasn’t the first time he has done this. She basically said, “what do you want, a refund?”. So I said well, yeah, it doesn’t do what I was lead to believe it does so, yes. During the refund process she hardly spoke to me or made eye contact and just handed me the refund receipt without saying anything as she was too busy speaking with another staff member whilst processing the refund. I said “Merry Christmas” and walked out; she didn’t even bat an eyelid. I will never visit the Traralgon store again as I feel this is the culture. When I spoke to Lowrance, they wanted me to submit feedback to them on what the interaction entailed at the store and I haven’t yet done that but I will be sure to. I went to an independent locally-owned marine store and walked out fully educated with a Raymarine for the same money and more features. This sort of behaviour is unacceptable.Similar opinion? Write a review on ProductReview.com.au!
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ShellHunter Region, NSW
- 4 reviews
- 6 likes
Not Pots
Rogue 4 Entry Round Crab Pots.
These are not pots they are traps. They should be called Rogue 4 Entry Round Crab Traps. False advertising by BCF. I know you couldn't use crab traps in Lake Macquarie only crab pots, by the Fisheries rules. I brought these because they are advertised as pots. Its not right if you are like myself (first timer) and have no idea what a crab pot is compared to a crab trap, just going from the name you can get yourself into a lot of trouble. The fine from Fisheries is huge, luckily I got a warning and not the fine. Other than this, they are great quality crab traps.
I did try and place a review on the BCF site but they would not publish it. All reviews are hand picked so honest reviews are not published.
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SPN
- 5 reviews
Great Service
I ordered a click and collect life jacket online and was called shortly afterwards by the store to inform me that they were out of stock but would ship it to me. When there was a delay in the shipping John from the store asked me to come down and pick any jacket I would like and also gave me great advice on how to select the best jacket for me. Friendly and considerate customer service enabling me to get on the water!
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JohnHazelmere
Worst Service ever. I will never shop at MIDLAND WA BCF ever again.
Worst Service ever. I will never shop at Midland store again. I will be returning our purchase tomorrow and will be informing all my clients never to shop there. They should be ashamed.
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Grem
- 4 reviews
Disappointed
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines. These are the guidelines.
Writing guidelines
We want to publish your review, so please:
Keep your review focused on the product.
Avoid writing about customer service, contact us instead if you have issues requiring immediate attention.
Refrain from mentioning competitors or the specific price you paid for the product.
Do not include any personally identifiable information, such as full names.
...Read more
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David EdwardsHunter Region, NSW
Appauled
Service was very poor, bought a Shimano fishing combo and it snapped on the third cast.. after I asked the staff to put line on the reel they installed line way to strong for the rod and was poorly installed...
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BrettGreater Melbourne (Outer), VIC
Outstanding customer service
Went in to the Watrgardens Vic store today to purchase some XTM air mattresses. The young girl working there checked other stores stocks when they didn't have any. Gave us a great deal on Wanderer mattresses in Lieu of the XTM.
I also asked about some lightweight hiking gear which she knew exactly what she was talking about and again gave us a great deal on the few items that I bought.
She was polite, helpful and knowledgeable.
Five stars from me, will definitely be back based on this customer service.
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PatSydney, NSW
Misleading pricing and products. Shocking customer service
Misleading pricing and products. Shocking customer service. So hard to find prices. Products on shelves that have completely wrong pricing. Such a waste of time. Go anywhere else but BCF Auburn
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Neville P.Goulburn Valley, VIC
- 3 reviews
B C F___ing Ads
I will never F___ing buy from this shop while they continue with this type of F___ing advertisements.
We all know what F___ing stands for, and I find this type of advertising, extremely offensive.
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Ian S.Richmond-Tweed, NSW
- 4 reviews
- 4 likes
- Physical store
- Verified customer
Beware Coffs Harbour
Spoke to assistant store manager about spend $150 and save $30, was told had to be a order line for that deal, so I emptied my trolley and did online order in store, then had to wait 1hr 45mins for staff to process order. Commonsense should prevail when customers have all the goods ready on go, rather than blunt rudeness. Lucky Acaconda and Road Tech Marine are now Coffs Harbour both offering customer service.
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Tony S.Far North Queensland, QLD
My swag lasted two days
I purchased a 420dollar infinity single wanderer swag on July the 5th, I set up camp on the sixth, the weather went a little windy and wet and on the 8th, two of the support poles snapped... the end of my little camping trip... oh, by the way whilst setting up camp the pegs which were to be provided were not there, I wasn't gonna drive 160 kms back to cairns to get pegs so had to purchase them from the local mitre ten at 2 bucks each... I called the store and was told There's nothing you can do about it mate, the poles aren't under warranty!
I'...Read more
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Brett Syd
- 6 reviews
- 2 likes
Good Value LED Light Bars
Purchased XTM LED lightbar for four wheel drive. Good value during EOFY sale. Big discount. Good quality. Was east to install on Pathfinder bull bar (took 30 minutes). Have used multiple times and provides excellent light
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JaysonPerth
- 3 reviews
Taylors Beach, Manager Greg took time to help with boating information
Greg, manager, was very helpful and knowledgeable with regards to restrictions boating info and the local area in general. He also helped us with new crab pots and squid jigs
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OziSydney, NSW
- 2 reviews
Our go to tackle shop
BCF is our go to tackle shop. They have most things we need and have specials where you can grab a bargain. If you are after camping gear they have plenty as well.
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Michelle T.Tasmania
- 3 reviews
- 1 like
Excellent Service & Products
Large range of items and when there was an item not in stock. Staff member called another store and had it delivered for the following day for collection! Friendly staff and provide honest reviews of products, so you don't feel like you're being 'lied to'.
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BrettSouthwest, VIC
- 4 reviews
- 1 like
BCFing scammed in Geelong
BCFing website has Shimano TiAgra leader for $5.94, fins leader for $1.54, so I go to Corio Vic 3214 store and get 6 spools and it comes to $19. I give him a $20 note and he says now sorry it's $120+! He scans again and its $19, then it's $120+ again. He calls lady over and she says my phone's lying! But it was $19 on the BCFing register. Then she says I'm lying, trying to scam her! I go home angry and check the BCFing website again and it says TiAgra $5.94! So I plan to go back to the store and sought this out! Who's scamming who? All this happened at Corio Geelong store on 25/01/2020 at about 4 pm, and yes I gave him my BCFing club number! So is BCF club a BCFing scam?
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SofiaSydney, NSW
- 7 reviews
- 4 likes
- Physical store
- Verified customer
Excellent Service online & in store
I placed my order at 7.50am. I made an error, called their customer service line which opens from 730am. They were so helpful. They fixed my order. Exactly 2 hrs later i received a text advising me my package is ready for collection. I chose Wetherill Park store.
They were so professional, polite and had everything ready for me.
My order was correct.
I've had the best experience dealing with BCF, this was the first time i ever purchased anything and wont be the last.
They're so organised and professionals.
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Matt BaxterGoulburn Valley, VIC
- 5 reviews
Knowledgeable staff
I found the staff very helpful when I was looking for lures, they helped me and gave me useful tips to use next time I’m fishing, there range is huge
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Questions & Answers
Gremasked
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.
Disappointed
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"
The day I purchased this water drum I spent a total of over $600.............never again.
No answers
Southozblokeasked
If a tent rib breaks within a week of purchasing a swag am I able to request a refund or will I only get a replacement rib?
1 answer
If the item is not fit for purpose you can argue that it does not meet the Australian Standards and attempt to get a replacement. make sure you state this in WRITING to the store. If you submit that your use of the item was reasonable they cannot argue against a replacement...
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Category | Physical Shops and Sports & Recreation Shops |
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marc
Sorry it is a Pryml Titan with an N - no way to edit that part of the review that I can find...