BCF Physical Store

Taylors Lakes store doesn't seems to have consistency with their services. It depends who's is working I guess. Few times I was asked to come later for gass refill as they can't do it 30m before closing time. It doesn't appears management cares about the service received by the customers. I had to go all the way to Melton for it. Show details

BCF solicited my opinion on a recent purchase which I gave. My review for them was honest but my comments didn't suit their narrative and it was rejected by their 'moderators'. I now cannot believe any reviews on the BCF website. Show details

I don’t usually bother with reviews, this thought is an exception! My husband and I were in the market for a new 2 burner stove, for travelling in our motorhome. We live on Kangaroo Island and Noarlunga store is our go to store! We have shopped… Read more ·  1

there many times before! We were blown away with the quality of service we received, Jodie and Nash helped us out with our stove, they couldn’t have helped us more and to make our visit even more enjoyable, they were able to offer us free delivery to KI, totally unexpected! It’s so nice to get old fashioned friendly, helpful service, they also priced matched, we couldn’t be happier, will definitely recommend BCF Noarlunga store. Wendy and Eric Franz

These stores use bait advertising , which i thought was illegally , but that's right someone ( Gov ) needs to police it . Twice now over a period for several months I have tried to buy a different product advertisedon line , but supposed to be available in store . Discounted , but means nothing when they never have stock . Total watse of my time ! Never again , staff apologize but not their fault . Some marketing bozzo in HO . Show details

I purchased an Engel MR40F Fridge/Freezer and Engel cover on19 Nov 2025 for our caravan. We used the freezer settings and tested both full and empty. The motor ran continually and the temp did not go below freezing. It was pugged into a 240v outlet. The product manual suggested that the freezer set at 5 can reach -18c at an ambient temp of 30c. … Read more

We returned the product to Joondalup BCF and asked for an exchange. We were told no BCF will not do anything until an Engel rep inspect it, so we reluctantly left the freezer and cover at the shop. BCF said they would call us the next day, but they did not, it has been over a week now with no communication.

I called into the shop to explain that under Australian consumer law if a freezer will not freeze it is deemed to be both not fit for purpose and that the product has a major fault (a freezer that will not freeze). As such the law states that as the customer I can choose a repair, a replacement or a refund. I asked for either a replacement or a refund. I was told no BCF will not replace or refund until Engel have inspected the product.

We need a freezer for a caravan trip by the 4 Feb. It has been more than a week and still no communication. I will return to the store this week to sort this out. Why do big retailers think that they are beyond the law and can device their own returns policy that contradict Australian consumer law.

The shop assistant explained that all brands of fridges have faults and the better brands just reduce the percentage chance of experiencing a problem, he even quoted % of various brands. Very encouraging.

It seems Engel have insisted that an inspection is required before a replacement or refund is given.

Very very poor customer service BCF and Engel

I went into BCF today and brought a star link mini , I asked the staff at the front counter if they could give me any information on this product and out of all 4 people behind the counter not one person could help. They all said we don’t know anything about this product . I said maybe you could google and get knowledgeable on this product. I also… Read more

said I was going to go to another store which sells this product but didn’t have much faith in the staff’s knowledge, but BCF being a camping store I chose them to buy my product . So so disappointing. Yes I have googled the product and done my homework . I’m confident I can set this up with no problem but customer service was terrible….. polite enough but no product knowledge.. Not the staffs fault that are put on front counter but company fault .. if you spend $500 on a product in a store there should be staff there that can give you feedback back .. lift your game BCF ..

I recently purchased a Dometic CFX5 35 fridge/freezer from BCF Fyshwick in Canberra Sunday 03 Aug 2025. Once upacked I plugged it into 240V. The fridge powered up then the screen went blank (normal) push and hold the ON button for 3 seconds, nothing. The fridge would not power up. Did this a couple more times, still nothing, then I googled up… Read more

Dometic. Went through the trouble shoot tips and again still nothing. I waited until Monday, tried again, no joy. Tried it on 12V still nothing. Tuesday 5th Aug, I called Dometic and spoke with their Tech support. They stepped me through the fault finding and trouble shoot process but this was unsuccessful. Dometic tech support conculded it was a power fault, an extremely rare occurance for their fridges.

Dometic advised they have an exchange and return policy with BCF and recommended I return it to BCF Fyshwick to be exchanged.

I went to BCF Fyshwick, explained the fridge issue and they were not interested. First response from BCF Fyshwick was “we don’t just give refunds or exchanges like that” I explained I wasn’t after a refund, was it possible for an exchange?. BCF Fyshwick said “you will have to go to Dometic and take it up with them if you want an exchange under warranty”. I said I have called Dometic, their Tech support was unable to sort the problem and they advised I shoud return the fridge to place of purchase.

BCF Fyshwick said they could arrange to return the fridge to Dometic for assessment. I asked how long would this take and I was told this was a 4 to 8 week process. I said to BCF Fyshwick I have a trip planned, departing 28Aug was there anything they could do to help me out? The response was “Sorry mate nothing BCF can do, we don’t do exchanges like this” but I was welcome to take it to an approved repairer locally in Canberra and BCF Fyswick provided me with these details.

I pressed again for an exchange but BCF Fyshwick would not budge from their policy/position which was clearly stated to me “we don’t do refunds or exchanges like this”. I did not want to be one of those “consumer rights” type of customer and start making demands etc but I know full well BCF Fyshwick is in the wrong here. I chose not to pursue it any further instore. I said thanks for the repairer details and left.

I have taken the fridge to the authorised Dometic repairer who are going to do their best to expedite the repair process for me.

As a former small business owner I am conscioulsy aware of Consumer rights and I am stunned that BCF Fyshwick would take this position on a $1513.99 purchase (fridge was $1249). It was an attitude of simply “Bad luck mate your fridge you bought from us doesn’t work? Well not really our problem”.

As a loyal customer to BCF of over 10 years, this turn of events has unfortunately kicked me in the guts and I am no longer a BCF customer. I will do my best to pass on this experience to my mates, and hopefully their mates, colllegues, associates and relatives.

Just for your edification BCF and in particular BCF Fyshwick in Canberra here is the ACCC website link Repair Replace Refund Cancel (your own website has this - You are entitled to a replacement, credit or refund where item(s) are: Faulty) https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

The fridge simply does not turn on, this is an open and shut case of replace or refund, it doesn’t need to be like this.

Before you AI a reponse BCF, yes I have escalated via your customer sevice contact.

Dometic were fantasic, supportive, understanding and extremely helpful.

I purchased the controller from BCF, and the box advertised a “10-minute install.” However, once I got home and opened the box, I realised it didn’t include the necessary cable—you have to buy that separately. There should be a clear note next to the “10-minute install” claim stating that a separate cable is required. I returned to BCF to buy the… Read more

cable, installed the unit, and it worked for about 30 minutes before all the trailer lights went out and the unit stopped functioning completely.

When I went back to exchange the unit, BCF told me they weren’t sure if they could offer a refund or replacement because it had been used for half an hour. They said I would need to wait for a response from Elecbrakes before they could do anything.

Now I’m left with no working controller and no refund. I’ve lost trust in this product and the customer service involved—I’ll be looking for a different brand from now on.

I feel that I was taken advantage of with a product that I bought. I took the words of the salesperson that this product, Companion Rover portable power station, would suit my needs. FAR FROM IT!!. Not having researched the product and just being trusting in their knowledge? The product does not perform as I was told, AND , I have since found out overpriced!!!! Show details

Big thanks to all the crew at BCF Braybrook over the years, always helpful and willing to assist. Sad to see the store close down but that’s fishing . See you again soon . Show reply

Waurn Ponds store in Melbourne. I gave my phone number at the checkout and they read out my first name like they do. But the kid got the name wrong. I said it's not, but that's close enough. The woman on the next computer then had a go at me saying, 'hang on, you can't put the order through if it is the wrong account'. I said it is the right… Read more

account, but this kid cannot read. All he knows is to call customers Mate at the end of every sentence. The other woman there, then joined in having a go at me, saying any of the staff should address all customers as Mate. Sometimes it is convenient to pick up something from BCF, but I avoid going in if possible. And that is probably why I was the only customer in the shop

Total Fail BCF – Total fail BCF I looked up stores to get 2 camping 2kg LPG bottles filled. To my delight BCF came up where I am a member, downside the closest BCF store to me on the gas fill page of their website was Chatswood. On arrival at Chatswood I was greeted nicely and then told they were the only store that didn’t do gas fills. Not indicated on your… Read more

website BCF. I then ventured further afield to Belrose store arriving at 6.40pm, he said he could do it but not right now, they had just packed up and there was only 2 staff on. So turned away again. Last time I try spending money at BCF. Disappointed and deflated by the travel, I give up. Mark

Fantastic Service – Went in to the Pakenham store to buy a Yeti drink bottle. The store showed online as having it but on arrival they had sold out. Olivia went above and beyond to help us & arranged delivery of the item to our home. We also had an issue with a previous item which was immediately replaced with no issue. It is so refreshing to get such great customer service! Thanks Olivia Show reply

Young unmotivated staff member – Great products have bought plenty from the Noosa store before with great staff until today. Young man by the name of [Name Removed] was just unmotivated, unhelpful, no eye contact or help finding a table that was on display. He just couldn’t be bothered, no personality, just didn’t want to be there or had a hangover. Not impressed at all. Operator [Name Removed] 236520 Show details

Staff are as bad as West Gosford Bunnings, ignoring customers at the checkouts and probably costing BCF sales – BCF West Gosford, plenty of staff wandering around the store doing nothing but one poor guy left to manage the checkouts by himself. There was a second staff member at the checkout while waiting who glared at us and walked off to who knows where. Family members that went earlier in the week stood there waiting and were ignored by the checkout… Read more

staff, probably the same guy that walked off.

Next time I'm going to Anaconda because even though they are $1-$2 more expensive at least they have enough staff manning the checkouts so you can buy fishing tackle.

I will never ever go back to BCF BALLARAT again ! – I have had nothing but trouble with an Engel fridge since I bought it from the Ballarat BCF store , from the zips on the covers seizing to the fridge motor making a squealing noise and the fridge panel not working and now it’s just not cooling! I had told them about the trouble I was having 6 months ago and they didn’t really want to know about it… Read more

but today I went back with the fridge completely not working ! So after 1year and 6 months into a 5 year warranty as advertised in the catalogs I was told that it isn’t an in store warranty and that I would have to take it to an electrical appliance shop to get it fixed, um where ???? But before they told me this they accused me of lying, they said that this was not the fridge that was bought from them and accused me that it was an older fridge and that iwas lying to them!!!! I have never been treated like this by any sales or retail person in my life ! So I made them take a photo of the serial number and check out and guess what ?? It was the same fridge they sold me 1 1/2 years ago but no apology , just that we don’t do in store warranty’s and we can’t help you .

Zero customer service – Kingaroy store: 4 staff behind counter talking for 17 minutes until I left. No customer service, no help provided and useless when asked. The missed sales opportunities are massive - other people just walked out, because no help was forthcoming. Most unprofessional and couldn’t care less attitude is detrimental to business.

BCF Fyshwick - poor customer experience – BCF Fyshwick ACT. In short - a poor customer experience. I'm rarely made to feel welcome in the store. I found staff are often disengaged and only have basic knowledge about fishing gear, apart from one salesperson. Some product lines of fishing lures are empty. The store is dimly lit and dark. This is unlike the nearby Tuggeranong and… Read more

Belconnen Stores, where staff are engaging.

20 days ago I returned an almost new, faulty Shimano fishing reel (Nasci) to BCF, only to be told to take the problem up with Shimano directly. I reminded staff, that under Australian Consumer laws, my purchase contract was with BCF and it was up to BCF to sort out the problem. Staff continued to push back. In the end, they reluctantly took the reel, which was repaired by Shimano and returned 14 days later.

I suggest you go to a specialist fishing tackle store for those who fish more than a few times a year. These specialty stores are friendly, very knowledgeable and responsive, particularly with problem gear. They may cost a few dollars more but provide a much more positive buyer experience with no grief - problems are promptly sorted in my experience.