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Up n Go Travel

Up n Go Travel

2.6 from 199 reviews · View Statistics

Reviews

  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
  • Trip Completed Yes (0) · No (1)
  • Ease of Booking
    1.0 (1)
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Brent S.

Brent S.Central Queensland, QLD

Disgusting & fraudulent

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
See all answers
Julz

Julzsydney

  • Verified customer

Totally a scam. DO NOT USE!

published

Up and Go - Too Good to be Real - Scammed

published
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Big O

Big OWestern Australia

  • 2 reviews
  • 2 likes

Scam, stay away!

published

Be warned, do not go through this company. Received holiday vouchers which offered free flights to one of 5 locations, if you stay a minimum of 7 nights. Long story short, was charged an additional $700 over what I could have payed if I had booked the holiday myself, and that is if i also purchased flights! A total fraud, scamming innocent people of their money. Stay away, throw your vouchers out.

Not Even Worth Any Star!!

published

I paid nearly $500 for two from any destination to any destination within Australia.
I was told, i could choose my trips dates (3 return trips x 2 people and to choose my own preference of hotel stays /accommodation. I understood that i had 3 years to use it up. The airfares were locked for 3 years, regardless of fluctuating market.
They never said that the hotels were of their chosen chain group with expensive rates for x number of days and to have them paid ahead before traveling. They're absolutely a smooth operating scamming group, alarm bells should ring...they should be made to refund to unsatisfied customer, and current affairs should investigate this company.

Peeved Off

Peeved OffWestern Australia

  • 3 reviews

Disgusted too

published
MMA

MMA.

  • 2 reviews
  • 2 likes

Pathetic. Scam. They should NOT be trading!!

published

Don't purchase these vouchers!! We paid $700 more through Up and Go then it would have cost us if we booked the same holiday ourselves. The 48 hour cancellation is NOT actually possible once flights are booked... When I pushed the issue, I was told that they couldn't do anything about it, as there was a sale on the accommodation at the time and it was unfortunate. We could only fly out of Sydney (we don't live in Sydney-we live in a different city that also flys direct to the Gold Coast). When I refused to accept their pathetic explainations, I was given another voucher to use in the future as compensation, with a 'promise' that next time we will get a good deal. I don't think so 'Up and Go'!

Up n Go Travel, is a Scam - Ripping Unsuspecting Travellers Off

published

I booked 3 return flights to Sydney to take my children on a holiday last year when I was in hospital with cancer.
Last week I rang up n go travel to book the flights and was told there was no flights available and
I would have to book hotel rooms at a cost of $800 per person per room in March next year.
When I paid for these airfares there was no mention of a requirement to book hotel rooms.
This is just a scam to rip travellers off.

Jai

Jai

  • 2 reviews
  • 1 like
  • Verified customer

Absolute rip off!!! Waste of money!!! Scam!!! Don't buy bogus voucher

published

The vouchers sound too good to be true...guess what they are. Trust your gut feeling and don't buy them.
They only offer expensive accommodation and they don't have cheap flights. It's cheaper to book your own flights and accommodation. I did and it was $700 cheaper than up and go's price and that including their bogus vouchers. I asked for a refund but they refused. I think everyone who have had problems should report them to Fair Trading and let them deal with them.

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  • Verified customer

Waste of money -- dont do it

published

I decided to purchase 2 of their packs which were "encouraging travel in Australia". When i went to use the flights i couldnt unless i used the 7 nights accomodation with them and they were quite pricey. I didnt end up using them at all and am quite annoyed by that.

  • Verified customer

Scam

published

This is nothing but a scam, I am trying to book to go to the Whitsundays for the end of July and they reckon there is only 2 options left. He did the massive sell for Peppers resort, which they must be agents of and he gave me a really expensive price.
I Went on Peppers own website after the conversation and for the same dates and number of nights, I could get it for nearly $900 cheaper than they wanted to sell it at.

I will never be going through them again!

  • Verified customer

No stress holiday!

published

I'm surprised at the reviews here, as I had the most positive experience with Up & Go, from a customer service point of view and value for Money. I have just had my holiday in Cairns, staying in Port Douglas, which as you may know can be an expensive place to holiday. I asked Up & Go for a quote and once I receive their quote jumped online to do some research. Up & Go were clearly the cheapest! Even when comparing on those accommodation deal sites. I stayed at the Mantra in Port Douglas, was beautiful, breakfast included no problems. Paid up & go, got my travel itinerary... Just really easy! Thanks guys!

  • Verified customer

Nightmare!!! Stay away!!!!

published

Don't go near this company! I've tried to get my money back after feeling like I didn't get all the details correct. It all sounded too good to be true during the initial phone call (was a telemarketer so should have known better!) I would never have booked had I'd known about all the restrictions, like having to book for a minimum of 2 weeks & giving them heaps of notice before even getting a quote! When I did attempt to get a quote to use my vouchers, I didn't hear back from anyone! It's a joke! Anyway, my vouchers have expired & they are refusing to refund my money. It's been a complete waste of money & time talking to rude people on the phone.

Georgie

GeorgieMelbourne

  • 8 reviews
  • 6 likes
  • Verified customer

Don't Buy their Travel Vouchers its a SCAM!!!

published
  • Verified customer

Booking was a breeze.

published

Just completed our bookings to the sunshine coast. First big family holiday with the 2 little munchkins. Steve was very knowledgeable and able to handle our strict travel dates. Everything ready to go and didn't take any effort on our part. Looking forward to some sun and surf with the kids. Thanks Steve!

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Leoniefwa

LeoniefwaPerth, WA

  • 3 reviews
  • 3 likes
  • Verified customer

Up 'n' Go Travel - Don't book

published

I read the reviews and gave them the benefit of the doubt, I asked for return flights to Melb - 8 nights accommodation and supposedly I was meant to get return tickets for 2 for the Initial $236. The quote came back at over $2400 the hotel should have been $1000 so what is the other $1400 for?? Flying the budget airline and horror time flights. Thanks for nothing, I booked online elsewhere for same hotel, full service flight and saved money. Avoid at all costs.

Helen Cox

Helen CoxCondamine Farms

  • Verified customer

Brisbane to Adelaide October.

published

I am very impressed with the professionalism and courteous service I received from UP n Go Travel.
The Airfares are very good value for money.
I would recommend anyone wishing to go on a holiday to contact Up n Go Travel.

  • Verified customer

Speed is of the essence!

published

We were already planning a break at short notice when I heard from Up 'n' Go travel. I was initially concerned that it would mean compromising our plans and having to change the dates we had available in order to utilise the voucher, especially as it was school holidays where we were travelling to! No problem for Steve though, he did a great job finding cancelled flights and accommodation for us. Not only did we not have to compromise our dates, but he even saved us money to get a better holiday for less! Very happy with that. Keep up the great work.

Best Holiday Ever!!!

published
Louise Manning

Louise ManningNethercote

  • 2 reviews
  • 3 likes

Unhappy Louise

published
Page 1 of 10

Questions & Answers

Rachel

Rachelasked

With the amount of people on here saying the same thing about your scam packages, how are they still being sold?
And to the few people on here that say they found it great (family members perhaps?) - 2 questions for you
1. Did you price your trip elsewhere to make sure you weren't being ripped off?
2. Would you like to purchase my package - happy to sell it to you for half price!

5 answers
Nat81
Nat81

Hey Rachel, have you contacted the ombudsman?

letsbehonest
letsbehonest

Because most ppl don't report them. Those who do get their voucher money back if they haven't booked anything. Office of Fair Trading doesn't have 'enough complaints' to do anything about them.

R & S
R & S

I could not agree with you more this company is shameful to say the least .. They were stupid enough to still call us and try to sell the vouchers Ringing mobiles and Work phone ...We told them we would never use them and why they tell us what nasty people we are ? Funny if you don't want to buy there scam they reply in this way .. All that being said we are more than happy to sell our vouchers at half price to anyone that would like them ... Be our guest we reported them to fair trading ect ect with no luck there rely not interested You need to let everyone know maybe expose them on facebook just thought of that might be a good way to let people know .. Sorry to everyone that has had the awful experience with upngo just let as many people now as possible ...

MCJ

MCJasked

How were you raised to make it okay to rip off trusting innocent people? You all will be hanging out with your mates in jail soon, bet your parents are proud! NOT...

3 answers
letsbehonest
letsbehonest

It's a father and son company...

Hilda
Hilda

Up n go have just employed all the staff from Grtaway Escspes who did the same scam STAY AWAY

John
John

About 3 years ago I got a call on the house phone about cheap airline tickets. I was told "It is Getaway Travel here and we would like to offer you very low airfares in Aust with an accommodation deal you will love $50 return to the Gold Coast". So stupid me buys these tickets with credit card and then hears a few months later that the whole thing was a scam. Lost the money and lost faith in these offers of phone calls telling me of $50 airline tickets between Australian capitol cities. When I phoned this Up and Go Travel the $50 was $59 and airline taxes apply plus (from) $75 per head min for accommodation in a self contained unit. 3 to 5 star. The only benefit was the lady I spoke to (although a New Zealander) was excellent in her presentation of the Up and Go Travel Company. I think the answer is for me to call an airline to get the fares and look on the i-net for accommodation and hire car, then call Up and Go to get a comparison price so I can do a cross reference on over all cost.
From John the Baptist.

marsha.kitson.9

marsha.kitson.9asked

Can you please give me a call on 0430696133. I have tried sending you a message on your website but it will not send. Thank you Marsha Kitson

1 answer
John
John

Hi Marsha, I tried calling your mobile but went to voice mail. So reply here. Did you finish getting any satisfaction or refund from this mob. I was phoned by them and thought I would have a look on the site of comments about them. Wow, they do not come up as a good place to do a deal.
From John the Baptist.

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