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Beacon Lighting
2.1 from 284 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (55)
  • Return Claim MadeYes (25) · No (45)
  • Shipping
    3.6 (5)
  • Customer Service
    2.6 (43)
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Philip A.

Philip A.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Customer service

published
Incentivised ReviewNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Tintor68

Tintor68Sydney, NSW

Terrible response to customer needs

published

Manager wouldn’t sell only lamp available from floor stock. 4/5 products I liked weren’t available, other stores had base but couldn’t find the shade. Manager and staff Offered no viable options. disgraceful service and staff not responsive to customer needs. In the end I came up with the option of taking a print image of the product so I could insert into the Xmas card. Never again will I purchase a product from Beacon lighting.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCamperdown NSW
3 comments
Beacon Lighting
Customer S.Beacon Lighting
Tintor68
Tintor68

My best contact is 0417025820 or tintor68@gmail.com

Beacon Lighting
Customer S.Beacon Lighting
Distress 2014

Distress 2014South West, WA

  • 8 reviews
  • 5 likes

Great customer service

published

We brought the Madeleine pendant and am happy with the service and product. There were a few chipped crystals, but the warranty process was very simple and staff were helpful and friendly about the exchange.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Thank you so much for passing on this great feedback
We are glad you are happy with your light
Kind regards Amber - BL Customer Service

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Ashleigh U.

Ashleigh U.Sydney, NSW

Beacon warranty issues still not resolved

published
Incentivised ReviewNo
Kevin B.

Kevin B.South East Queensland, QLD

Faulty product. Horrendous customer service.

published

Bought their LED ceiling lights and none of them work. Asked for refund and were told to sell it on ebay instead???? Please stay away and save yourself from the frustration.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNorth Lakes
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Kathryn Skinner

Kathryn SkinnerSouth East Queensland, QLD

Shop was great, after sales service terrible.

published

I purchased a fan for my eldery parents bedroom. The shop staff were lovely, couldn't fault them. Cannon Hill store. However the after sales service re warranty request is really terrible. I've been waiting since June 2020 it's now November. If I hadn't chased the claim up nothing would have been done.
Now been told because I've had a chest infection nobody can come and replace the fan. I explained I have a clearance from my GP, and being an asthmatic if I have to wait until I'm not coughing it's going to be a long time. Meanwhile my 89 and 93 yo parents have no fan. I have requested a refund for the fan and the installation. I won't be dealing with Beacon again. Absolutely pathetic service, really not impressed at all.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCannon Hill
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Lynds20

Lynds20Perth, WA

Inconsistent advice and terrible customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree
See all answers

Not happy at all

published

Bought 2 ceiling lights with bulbs and none work. Beacon refused a return. Ended up buying similar products from IKEA for half the price and it works perfectly. Everything is marked up and doesn't work, customer service is not friendly, will never shop at Beacon again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Gerry

GerryGreater Melbourne (Inner), VIC

  • 17 reviews
  • 19 likes

Resolved a warranty issue after two years , very happy

published

Had a rattle in ceiling fan. As it was in spare room I didnt report it till very end of warranty period - and they arranged to supply and install a brand new fan very quickly. Very happy with outcome

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationEssendon Fields
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

HI Gerry, Thank you for your message. We are very please you are happy with the service, thank you for passing this feedback on.
Kind regards Amber - BL Customer Service

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Gavin

GavinPerth, WA

Lucci DC Ceiling Fan

published

I bought two DC Lucci fans (they are about $400 each) on 4-Oct-20 from Beacon Lighting Myaree WA and I used Beacon Lighting's electrician to install. Both of them were installed but only one was working. Electrician said nothing wrong with installation so it must be the product. Told me to lodge a warranty claim and the earliest slot allocated was a month out 3-Nov-20. Warranty guys called me today to say that 'parts' have not arrived so they will need to wait for it and reschedule.

Looking through the reviews here, it seems this problem is pretty common. Whoever is thinking of buying, just bear in mind it has a 50% chance of the product not working!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree, WA
See all answers
2 comments
Beacon Lighting
Customer S.Beacon Lighting

Hi Gavin, I have been informed that you have spoken with our Warranty Team and they have arranged for the electrician has been booked to come to your house today and replace the fan for you, Debbie - Beacon lighting Customer Service

Gavin
Gavin

Thanks Debbie. Yes all is well now. Thank you for following up and seeing the job through - really appreciate it

Lucci wobbly fans

published

Purchased two lucci fans and they both wobble in high speed . The installation is correct ,mounting is secure so are the blades .

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Norman Lewis

Norman LewisPerth, WA

  • 2 reviews
  • 1 like

DC ceiling Fan Warranty

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Bubbas

BubbasPerth, WA

  • 35 reviews
  • 14 likes

Quality products, excellent customer service.

published

We recently undertook the trying task of renovating our home, choosing Beacon Lighting products for majority of our lighting needs. Undecided on which would best suit the home, we sort the expertise of Beacon staff & they did not disappoint. Their guidance allowed us to find not only the most stylish lighting type for each living space, but the most suitable & the most effective.

* the matte black finishes look fantastic with the rest of our furnishings!

Product Quality
Customer Service
Incentivised ReviewNo
Luke W.

Luke W.Greater Melbourne (Inner), VIC

terrible customer service

published

Purchased a ceiling fan, then decided i needed another. Price had jumped 30%, messaged beacon lighting to try and get second fan for the price i paid for the first, was refused even though there was a promotion for 30% off any second fan purchased. No understanding, terrible customer service. never shopping there again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Great service Big thanks to steve

published

Thanks to Underwood staff for their great service and Their Electrician Steve for installing 3 ceiling fan and coach light for his very professional job..
I'm Very Happy! And I highly recommend them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationUnderwood
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Hi Oscar, thank you for your message and the positive feedback. I will pass this on accordingly. Have a nice day. Emina - BL Customer Support Team

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Steven Beach

Steven BeachGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 4 likes

I cannot believe i fell into the up to 50% click bait advertising

published

So after 14 pages of Beacons range of pendant lights I am yet to find an item that has been reduced by 50% as the click bait advertising suggests.......
OBV A SCAM

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Bayswater branch

published

After a prompt delivery of my order, one product was faulty. I cannot thank Lyn at Bayswater for her courteous manner and within 2 hours I have my new lamp delivered to my door. Thank you so much Bayswater Beacon Lighting

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Thank you so much for proving this wonderful feedback, I will be sure it gets passed on to Lyn and her team
Kind regards Amber - BL Customer Service

Donna

Donna

  • 32 reviews
  • 16 likes

Expensive "Wave" fan is noisy and faulty

published

For a $650 investment, this fan is very noisy and clunky. It is impossible to sleep at night with it running. I will be replacing it with a cheap fan which I know is silent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCapalaba
See all answers
HillBilly

HillBillyPerth, WA

  • 17 reviews
  • 5 likes

Pests

published

I never subscribed to any spam mail with these guys. I unsubscribed THREE TIMES, and I still keep on receiving their junk.

Why do you guys think I need to receive two emails a week with your gibberish?

I won't be replacing any light fittings in the next 100 years, and if I do, it won't be from you.

Do you get it?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Apalling

published

Worst products, worst service, staff have no product knowledge, warranty department send wrong part, priority express delivery takes three days, preferred electricians damage products while installing them. Would give them no stars if I could.

Product Quality
Customer Service
Incentivised ReviewNo
Page 1 of 15

Questions & Answers

Pasqualina S

Pasqualina Sasked

Online store

I have a Radar 52 DC CTC fan ORB with light, purchased from Beacon Lighting Bunbury WA. Can you please explain to me why in the middle of the night the light comes on? Also returning home from being away for a couple of weeks, the fan was off when I left but had turned on while I was away. There had been no power serge or the other appliance in the hove would be flashing. Can you Help. Thank you. Pasqualina

3 answers
Philip A.
Philip A.

We have never had any problems with products bought from Beacon and our problem is within the fan itself, possibly a loose screw, sorry but I cannot give any advice except to contact the beacon people on their contact line.

Beacon Lighting
Customer S.Beacon Lighting

Hi Pasqualina,
From your description it does sound like there could be someone in the vicinity who also has the same fan, and their remote is on the same frequency as yours. To rectify this all you should need to do is re-pair your fan and remote.

1. Have the power switched off at the wall on for the fan
2. Switch on the fan you are programming and hold the power button for 30 sec or longer even up to 45 sec will do
3. Turn on the fan on to different speeds to check it has paired correctly.

This should solve the issue. If for some reason it does still turn on by itself after this, please contact our warranty team by filling out the following form: https://www.beaconlighting.com.au/warranty-claims

Regards, Rhiannon - Beacon Lighting Customer Service.

Pasqualina S
Pasqualina S

Thank you. Will trying doing this. Will contact you if this doesn't fix problem. Pasqualina

Mike C

Mike Casked

Beacon Lighting

Looking for feedback, good and bad, on the Beacon Lighting "Atlanta 142cm DC fan and light"
Thanks
Mike

No answers
alison p.

alison p.asked

Beacon Lighting

Hi i purchased 2 ceiling fans the same...l now need a remote control..do l need to purchase 2..or will one work for both.fans.

1 answer
Beacon Lighting
Customer S.Beacon Lighting

Hi Alison, Thank you for your enquiry.
You will need to buy 2 remotes initially, as each remote will come with a receiver that will need to be installed in the canopy of the fan. You can then program 1 remote to work both fans.
Kind regards Amber - BL Customer Service

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