1,352 reviews
AI reviews summary
Pros
Verdict
Beacon Lighting is highly regarded for its knowledgeable staff who provide tailored advice for home renovations and technical lighting needs. While there are isolated reports of stock discrepancies and warranty delays, the vast majority of experiences focus on helpful service and a strong product range.
Left to myself to have a look around for the product I was looking for. After a couple of minutes I was attended too. The assistant was extremely helpful. Made a selection only to that the ceiling fans were not in stock and expected till next year. Not to worry my assistant was very helpful in making another selection which I was thankful.
After a few minutes of looking at fans a staff member approached and was very helpful and knowledgeable. She helped me pick out what would work best for what I wanted and was friendly and assisted getting what I chose in the car. Show details · 1
I purchased the Adele 13 Light Pendant from the Nunawading store. We just had it installed today. I have to say, it’s a beautiful pendant and it suits our space perfectly. Very elegant pendant. Thank you for the great service Beacon. We love it! Show details · 2
Reviews with attachments
We where assisted straight away. The Male assistant showed us the best option for us and explained why that would be. We are thinking of our next purchase because of this very soon. Thanks. Show reply
Made a click and collect order, had the order prepared for the next day. Seamless process. Show details · 1
Shopping for a fan. Extremely helpful staff. Lady in charge at lake haven has good product knowledge. Show reply
Beacon Lighting, Myaree is a fabulous lighting store, with very helpful and happy staff. They had the LED globes I was seeking and had difficulty in finding. I will definitely go back as they have a wonderful range of light fittings. Show details · 1
My business needed a few LED bulbs for our Gold Coast office and Beacon Burleigh were very helpful in identifying the correct bulbs but also advice on the type of light I may need from “white & bright” to softer options to offer more “ambience”. In the end a brighter light was chosen for the office environment. Show reply
We were wanting to buy down lights for our outdoor entertaining area and front entrance. We received excellent customer service where we were shown a range of lights and given lots of useful facts that we need to keep in mind when using sandwich panel that we usually wouldn’t have known. Really happy with the service received. Show reply
My Service here was excellant. Immediately I was met by a smiling young lady with a very pleasant personality. The whole process was a very happy one. I might add it was a great way to start the day. One important note as this amazing young lady referred to me by my Christian name and not Mr/ Mrs. It made my purchase very personal. I am a… Read more · 1
Paramedic and train many people. This amazing young lady was instructing a new employee. She was very thorough in her teaching and had a wonderful manner with him. We have shopped st this store often and have always been met by pleasant staff. It is this which makes us come back.
Great advice and service on the strip lighting i was sourcing Show reply
Good service found a quality outside light for our home that will last with the weather on the coast Show details · 1
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Great experience, wonderful advice and I got exactly what I wanted. The photo doesn't really do it justice, that standing lamp looks lovely in my new reading corner and makes for great ambiance. It dims down more or goes brighter. I loved being guided to make the right decision by shop assistant Belinda. Show details · 1
Rang state and staff were very helpful. I then went to the store with sample bulb and staff supplied me with the correct bulb. Very helpful staff. Great experience. Thanks to the staff member. I will definitely shop there again. Thanks Martin Show details · 1
Great customer service highly recommended great products worth checking out Show reply
I came in to look for a pair of lamps for my bedroom. I found what I wanted straight away at a great price. The sale assistant was friendly and professional. Show details · 1
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I went into the store just to look at lights and fans and came out buying a fan-away light/fan for the spare bedroom, 2 down lights for the hall and a pendant light for the lounge room. Kate the salesperson was so knowledgeable and helpful and I got them all for a great price. The fan light has been discontinued so I was able to purchase the only one left and Kate took it down from the display for me. Show details · 1
Exceptional to deal with. Great communication, super quick order, easy process and loved the product. Show details · 1
Latest follow-ups
The staff were very helpful. They were able to provide options to determine what would be best for my lighting needs and came up with the best solution. Thanks. Robert at Tallong. Show reply
Follow-up · The lighting we purchased was definitely up to our expectations and beyond. It’s definitely not cheap but you get what you pay for. The lighting provides delightful atmosphere to our kitchen. Was the best choice for us. Installation was simple enough and quick.
Called in to Rutherford to arrange some returns. Kate went above and beyond to help Show details · 1
Follow-up · Less than five minutes. It could have been complex as it was a return after a long time but it was made simple and easy. Return was of unused downlights from a renovation and also an unneeded extention pole for outdoor fan.
We visited Burleigh store looking for ceiling fans, Kelly showed us fans that would be suitable for our apartment, her knowledge of our requirements for a high-rise apartment was excellent. Kelly has excellent customer service skills, she was very… Read more · 1
pleasant, she followed up with emails on time. Beacon are very fortunate to have Kelly as an employee. I thoroughly recommend Beacon Lighting at Burleigh Heads.
Follow-up · The slim style of the fan. I had an electrician install the fans which were installed without any problems and I am extremely happy with my choice. I was also looking for a chandelier that fits flush on the ceiling to go over my bathtub.
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Positive reviews
Hi, I went into the Hervey Bay store this morning, Amelia was very. Knowledgeable, friendly, helpful and professional, it is nice to get all of these attributes in one person. Pete & Sandy Show details · 2
Rang up to enquire about an item. When I arrived they had picked and packed it and added it to my account in anticipation of my arrival. They found my account from the phone number I was ringing from! Excellent service! Show reply
Staff are very helpful and helped alot with my decision today. Prices are great and they had the stock i needed. Highly recommend this store to anyone needing lights or fans for their home. Show reply
Negative reviews
No one acknowledged me despite heeps of staff. Eventually I asked for help and waited. I was put off by the amount of disposable led lights. I won’t shop with you again. I suggest you overhaul your ethical stance on creating landfill.
The staff didn’t greet us or come over and offer to help as we walked around the store. I had to go and locate a staff member for assistance. The staff member was then helpful and informative. Delivery was on time. Show details
Hi Leigh. Thanks for your honest review. We're… Read more
Recently we attended your Kawana store and were served by your staff member, Amelia. We found this experience to be very disappointing and were very dissatisfied with it. Amelia made no effort to engage with us, did not ask any questions to understand our needs, nor make any worthwhile suggestions. Amelia lacked energy and enthusiasm and… Read more
appeared completely disinterested in providing helpful customer service. She appears not to enjoy her job. Previous visits to your store have always resulted in us coming away very satisfied with the service we have enjoyed, not this time. Based on this experience, I could not recommend your store to anyone.
Thank you for your feedback. I am sorry to hear… Read more
Recent reviews
I have bought and furnished 5 homes, and all lighting purchased from Beacon. In all these years, nothing has changed regarding customer service. . Both the ladies Laura & Ro at Burleigh Heads were extremely polite, most efficient, and went to great lengths to ensure customer satisfaction. I'll be back. Sarah Newman Show reply
Great helpful service from the staff. Very knowledgeable! I had to return one item two days later as it wasn't suitable and they were very understanding and refunded my money straight away Show reply
Thanks for your feedback, Rachel. We appreciate… Read more