830 reviews
Received great service. Very good range of products to choose from. Staff were very helpful and willing to help find me options. I shall return to this store for all my future needs. Show details · 1
BEWARE: They use Aramex!!! So the product price was good, but this 'Same Day Metro' shipping they plaster all over their website is a farce designed to lure you in IMO. It took three days for that tiny order (that was in stock) to travel just 20 minutes down the road. Would never order online again. Would have been cheaper and easier to just drive to the store.
Just found out that a $500 pendant light over my kitchen bench has to be thrown out instead of changing the LED lamps. The lamps are integrated fittings meaning you can’t change them when they fail. THE LIGHT FITTING SHOULD LAST THE LIFETIME OF YOUR HOME! And of course - its out of warranty. Beacon should not sell light fittings that are… Read more
deliberately disposable. I have to buy a whole new light fitting and pay an electrician to fit it when I should be able to change an LED lamp. I am angry about this because they don’t tell you when they take your money!
Hi Duane, Thanks for your feedback. Please email support@beaconlighting.com.au… Read more
Reviews with attachments
Sales person was patient and attentive, helped me find the exact bulbs I needed, ordered additional ones and I was in and out within 10 mins. Much better experience than going to Bunnings Show details · 1
Fast service and good description. Very good in sourceing quantity needed Show details · 1
Alannah at Nunawading store was very knowledgeable and helpful gave us great advice and helped source products from another beacon store Show details · 1
It was Easy to install and works like a charm Show reply
Big shout out to Mittagong store - Annie and Tameeka were amazing. Purchased two beautiful bronze Louisville fans and one was faulty. Warranty claim done on the spot. Ladies, your customer service is outstanding! Show details · 1
My recent experience with Beacon Lighting Penrith has been very let down. I ordered a product late last year (2025) and received zero updates. I eventually found out the item was actually in stock and ready to be collected, yet no one from the team reached out to let me know. When I called the store to chase this up, instead of an apology, I was… Read more
cut off mid-sentence. Basic customer service and communication are missing here. It is frustrating to know my order was just sitting there while I waited.
Hi Marcus, Thanks for your feedback. I'm sorry to… Read more
Purchased an expensive outdoor big Airfusion Resort fan in 2019. It stopped working in 2025. Apparently any fan purchase after 2022 has a 7 year warranty now but prior to that it was 2 years. Contacted beacon customer care support and was told today there is no coverage or help for me. It’s just disappointing to spend $700+ and the fan doesn’t… Read more
last. After spending loads of money on renovations at beacon I won’t purchase from them again. If after sales actual care is important to you I wouldn’t recommend Beacon.
Hi Elia, Sorry to hear about the issue with your… Read more
Latest follow-ups
I recently had a problem with 4 light fittings I bought 16 months ago, as two of them started to flicker. I visited the Waitara/Hornsby store and the manager suggested I replace all 4 under warranty, rather than just the two faulty ones. They exchanged them with no fuss. Great service. Show details · 1
Follow-up · The fitting was low in stock across all stores and so I had to wait a couple of weeks. I don’t know what caused the flickering. The manager was very helpful. Great customer service.
Had to wait quite a while, the only woman serving was with a customer who couldn’t remember what he needed and then couldn’t make up his mind about which item to choose from. He said to the shop worker to serve me while he was thinking. But she… Read more · 1
wouldn’t. Once she did finally get to me I showed her my spent bulb she got a replacement almost immediately. Then gave me a dollar off for paying with cash. Overall, after the prolonged wait, her service was very good.
Follow-up · Three staff behind the counter, one totally preoccupied with their computer. Wait time was about 12 mins. Store didn't appear too busy.
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We ordered an LED oyster lamp on Thursday afternoon and it arrived in rural SA on Friday!! WOW ….. overnight delivery!! The lamp assembly arrived undamaged because it was packaged in bubble wrap and thoroughly labeled as fragile. The lamp is exactly what we needed. Thanks for the incredible service Beacon Lighting. Show reply
Follow-up · The lamps are set on the daylight option and provide plenty of light over a large area. The installation was easy using the hardware provided. The lights are constructed from high quality materials giving a premium appearance.
Positive reviews
Our experience was good, professional service, good advice and knowledge of fans. Pleased with 20% discount which was available on Saturday. Thank you Lorraine Show details · 1
Staff were very friendly and helpful. Provided some great ideas and advise for interior design in our area and colours and making everything work well together Shame that Beacon lighting as a company does not stock WA stores like the Eastern states, chose a fan only to be told not available in WA and then had to go through the whole process of choosing again. Show details · 1
The lady that served me wasn’t pushing she gave me time to look around and then come back and helped me with my inquiries and I think because of her knowing the products I brought three of what I was looking for Show reply
Negative reviews
Terrible quality. Had fans for just over 30 months and hardly used as we didn’t sit out in the area much. Both motors failed no warranty on fans without a switch ( mine had remotes only ) Extremely disappointing. WASTE OF MONEY Show details
Hi Christine, Thanks for your feedback and for… Read more
I left a review on their website a few months ago, and when I was looking through at other things I noticed the item with 2 five star reviews, had a look and noticed they simply deleted my negative review of the product. To me this feels dishonest to potential customers.
Thank you for sharing your experience. We’re… Read more
Terrible experience. They SMS wrong number saying paid for items have arrived. Then you get a terse email stating items are overdue for collection. Then you get hounded to leave reviews... well here is mine. Never again, avoid incompetent staff at Modbury. Show details
Hi Fletch, We're sorry to hear you have had this… Read more
Recent reviews
The salesperson was incredibly helpful and knowledgeable given there was a level of frustration with previous products from somewhere else. She was professional and gave us a range of options to suit our requirements and a cheap and more expensive option (which we chose) were offered. All in all very happy Show details · 1
After viewing the wide verity of ceiling fans Terry, the sales person was very friendly, offered competent informative and honest service. We will definitely shop there again. Show details · 1
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Lovely new lamp, great quality. Experience that made me give a 5 star rating was the lovely service I received. The sales lady was extremely helpful. When I wasn't sold on the product at first glance, she gave me space to wonder then came back and checked in. Service from her was 10 stars! Show details · 1
The staff at North lakes store were helpful in explaining me about a fandeleir and airflow options. They also helped me to choose and organise delivery to store. They were friendly and professional. They also suggested compatible globes. Friendly team. Show details · 1
I always go to Beacon for anything to do with lighting. The staff are always knowledgeable. And I always seem to get an unexpected discount or my product is on special. Show details · 1
I have purchased items from the store at DFO over a number of years and did so again this week. The store is presented in an excellent way and the people serving behind the counter have always been very knowledgeable, helpful and friendly. I am very happy to recommend Beacon Lighting at DFO. Show details · 1
The staff member was brilliant in looking up our history to find the correct downlighting we needed. Great experience made easy with dealing with a knowledgeable staff member. Thanks Show details · 1
Beacon is my go to place for all things to do with lighting. Superb stock. The best thing is the attention they give to whatever lighting question you throw at them. Even down to small details like the right lightbulb. Thank you Show 2 replies
I was greeted well given a moment then asked if they could help. She quickly went to check stock and come out with the item. I asked just to walk around to browse and she was very pleasant to leave me finish Show details · 1
The staff who served me were very friendly and helpful. They found talked me through the comparisons of a couple of fans and after purchasing 3 fans they carried them to my car for me Show details · 1
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Hello, Please reach out to support@beaconlighing.com.au for further… Read more