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Philip A.South East Queensland, QLD
- 2 reviews
- 2 likes
Customer service
I have never submitted a negative review for any product or travel situation before so this is an unpleasant situation. In 2017 we purchased two fans from Beacon Lighting to be fitted in our bedroom and we used the local preferred electrician which gave us three years warranty which expired in October last year. We put the fan on last week and there was a slight clicking noise which sounded like a clock ticking, nothing too drastic except at night when the sound amplified and if you woke up it is impossible to get the sound out of your head. Wh...Read more
en I contacted Beacon I was told there was nothing they could do as the fan was out of warranty claim number 16730 and unfortunately that was it. We have spent thousands of dollars with Beacon in Queensland and Perth on fans and lights and when in sales I dealt with every complaint as it was important to me to keep the customer happy as in the future I wanted their business. It is a pity that a company becomes too large to look after their customers, which leads me to think perhaps they get many complaints so it is easier to find reasons not to fix them.1 comment
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Tintor68Sydney, NSW
Terrible response to customer needs
Manager wouldn’t sell only lamp available from floor stock. 4/5 products I liked weren’t available, other stores had base but couldn’t find the shade. Manager and staff Offered no viable options. disgraceful service and staff not responsive to customer needs. In the end I came up with the option of taking a print image of the product so I could insert into the Xmas card. Never again will I purchase a product from Beacon lighting.
3 comments
Customer S.Beacon Lighting
Hi Tintor68, thank you for your message and sorry this has happened. So that we can assist you further can you please forward your best contact details to support@beaconlighting.com.au . I will forwar... Read more
d your message to the NSW state representative for further action. We will wait for your email. Regards - Emina BL Customer Support TeamMy best contact is 0417025820 or tintor68@gmail.com
Customer S.Beacon Lighting
Hi, thanks for the details. I would suggest you ask that your details be removed from this forum as this is a public space and not controlled by us, that is why we asked for a private message. Can you... Read more
please reply back with your name to support@beaconlighting.com.au with these details, Debbie- Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Distress 2014South West, WA
- 8 reviews
- 5 likes
Great customer service
We brought the Madeleine pendant and am happy with the service and product. There were a few chipped crystals, but the warranty process was very simple and staff were helpful and friendly about the exchange.
1 comment
Customer S.Beacon Lighting
Thank you so much for passing on this great feedback
We are glad you are happy with your light
Kind regards Amber - BL Customer Service
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Ashleigh U.Sydney, NSW
Beacon warranty issues still not resolved
We bought lucci fans x5 last December 2019. 4 out of 5 are working. One fan being a room we didn’t use until my son moved rooms in September 2020. Fan does not work at all spins twice slowly and then absolutely nothing. Filled out a warranty claim form sent it heard back nothing for nearly 2 weeks. we were given wrong item numbers by store when we completed form I had to contact warranty team myself and was told we were missing 2 numbers off form. If that was the case all other information was correct why not call us yourselves to settle the m...Read more
atter! Electrician was booked and he came out 2 weeks later so we’re at a month then he comes out and tells me he was given wrong part by store it should have been a receiver for a fan/light but it’s only for fan. So he has wrong part looks at fan and then tells me the electrician has botched job and beacon won’t be covering warranty. Maybe I should get electrician who installed to buy all new fans! I have heard absolutely nothing from warranty team verbally or in writing until I called today to dispute! I have had electrician who installed fans out to have a look and he has said it needs a new part. The part that was never bought along to fix in the first place. I have had a subsequent electrician out for a second opinion at my own cost and same thing was said it needs a new part the same one that was never bought along. Now coming on here I am repeatedly reading what feels like my story! The same didn’t bring the right part for fan or your electrician has installed wrong we’re not covering. The lack of communication with warranty team. Also extremely hard to get in contact with warranty team. Called again today for the second time in 2 days after and it’s the oh we’ll call you back still haven’t heard back again! So convenient that every story is literally the same as mine! Do not buy for beacon you’ll end up like all of us on here! Unhappy customers!Similar opinion? Write a review on ProductReview.com.au!
Kevin B.South East Queensland, QLD
- Physical store
- Verified customer
Faulty product. Horrendous customer service.
Bought their LED ceiling lights and none of them work. Asked for refund and were told to sell it on ebay instead???? Please stay away and save yourself from the frustration.
1 comment
Customer S.Beacon Lighting
Hi Kevin, I am sorry to hear about your issue with your lighting. Our LED ceiling lights all do have at least a 3 year warranty on them as long as they have been installed by a licensed electrician. C... Read more
an you PM us at support@beaconlighting.com.au with the details of your purchase ie. date of purchase, SKU of the light purchased, the store name you have been dealing with and you contact details so we can look into this further for you, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Kathryn SkinnerSouth East Queensland, QLD
Shop was great, after sales service terrible.
I purchased a fan for my eldery parents bedroom. The shop staff were lovely, couldn't fault them. Cannon Hill store. However the after sales service re warranty request is really terrible. I've been waiting since June 2020 it's now November. If I hadn't chased the claim up nothing would have been done.
Now been told because I've had a chest infection nobody can come and replace the fan. I explained I have a clearance from my GP, and being an asthmatic if I have to wait until I'm not coughing it's going to be a long time. Meanwhile my 89 and 93 yo parents have no fan. I have requested a refund for the fan and the installation. I won't be dealing with Beacon again. Absolutely pathetic service, really not impressed at all.
1 comment
Customer S.Beacon Lighting
HI Kathryn, I am sorry to hear about your experience with us. During these trying times, we do need to ensure the safety of all of our staff. In saying that, can you please PM us at support@ beaconlig... Read more
hting.com.au your contact details so we can look further into this for you, Debbie- Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Lynds20Perth, WA
Inconsistent advice and terrible customer service
I Have had many dealings with beacon over the past 9 months as we have renovated and replaced ALL lighting in our home.
On occasion orders have not arrived when expected (am still waiting for a light to arrive that was supposed to have arrived last week), few faulty downlights/bulbs etc. However, these are entirely understandable hiccups.
I felt compelled to write this review after a particularly unpleasant experience at the Myaree store.
I purchased a Bar light at the Osbourne park store (was not in stock at Myaree). Main reason purcha...Read more
sing Said bar light was because I was told by a sales assistant at Myaree the light I originally wanted wasn’t manufactured in the length I wanted. (On a side note I have since found out that this was incorrect and the light I initially wanted was in fact manufactured in the length I wanted). Frustrating! I Attempted to return the unopened bar light at the Myaree store only to be turned away and told I couldn’t do that and had to go back to the Osbourne park store (not really easy for me to do). I left and went home and followed up by telephone with Osbourne park store as I was worried I may not be able to get there before the 30 day return period. The staff member there told me I could return the light at ANY store. I then checked the beacon lighting website which supports this claim. Two weeks later I called back to the Myaree store to try and return the light again and was told that they could not perform the refund......same thing “go back to Osbourne park”. I explained it’s not that easy for me to get there. The staff member stated “it’s not that far away”!Similar opinion? Write a review on ProductReview.com.au!
- Physical store
- Verified customer
Not happy at all
Bought 2 ceiling lights with bulbs and none work. Beacon refused a return. Ended up buying similar products from IKEA for half the price and it works perfectly. Everything is marked up and doesn't work, customer service is not friendly, will never shop at Beacon again.
1 comment
Customer S.Beacon Lighting
HI Kaylee, I am sorry to hear about your experience with our Beacon Store. If you could please email us your details along with which store this occurred at to support@beaconlighting.com.au I will pas... Read more
s this on and have someone contact you to discus further Kind regards Amber - BL Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
GerryGreater Melbourne (Inner), VIC
- 17 reviews
- 19 likes
- Physical store
- Verified customer
Resolved a warranty issue after two years , very happy
Had a rattle in ceiling fan. As it was in spare room I didnt report it till very end of warranty period - and they arranged to supply and install a brand new fan very quickly. Very happy with outcome
1 comment
Customer S.Beacon Lighting
HI Gerry, Thank you for your message. We are very please you are happy with the service, thank you for passing this feedback on.
Kind regards Amber - BL Customer Service
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GavinPerth, WA
- Physical store
- Verified customer
Lucci DC Ceiling Fan
I bought two DC Lucci fans (they are about $400 each) on 4-Oct-20 from Beacon Lighting Myaree WA and I used Beacon Lighting's electrician to install. Both of them were installed but only one was working. Electrician said nothing wrong with installation so it must be the product. Told me to lodge a warranty claim and the earliest slot allocated was a month out 3-Nov-20. Warranty guys called me today to say that 'parts' have not arrived so they will need to wait for it and reschedule.
Looking through the reviews here, it seems this problem is pretty common. Whoever is thinking of buying, just bear in mind it has a 50% chance of the product not working!
2 comments
Customer S.Beacon Lighting
Hi Gavin, I have been informed that you have spoken with our Warranty Team and they have arranged for the electrician has been booked to come to your house today and replace the fan for you, Debbie - Beacon lighting Customer Service
Thanks Debbie. Yes all is well now. Thank you for following up and seeing the job through - really appreciate it
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Lucci wobbly fans
Purchased two lucci fans and they both wobble in high speed . The installation is correct ,mounting is secure so are the blades .
1 comment
Customer S.Beacon Lighting
Hi Nick, all fans come with a set of blades balanced together at the factory. If the blades are unbalanced, all for the fans come with a balancing kit, and how to use this ins in the instructions fo... Read more
r the installation. If you are still experiencing this issue, you may need to look at the mounting point the fan is attached to and ensure all screws are tight and that the mounting bracket is not moving. If this is not the issue, we do have a 2 year in home warranty on all of our fans, which can be found on this link https://www.beaconlighting.com.au/warranty-claims . Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Norman LewisPerth, WA
- 2 reviews
- 1 like
DC ceiling Fan Warranty
Bought two DC Lucci ceiling fans for new home on 22nd Aug 2020, decided to have Beacon's electricans to do the install as to protect from any misconceptions on the installation.
Lodged a warranty claim on 14th Sept 2020, approved under job#45683.
One fan is completely ceased working and other can't decide which direction to go in.
Had a warranty electrican turn up 23rd Oct to say install was botched by installer for fan that had stopped but didn't have extra parts to fix that problem other fan is a DC fan and start ups are like that as the rem...Read more
1 comment
Customer S.Beacon Lighting
Hi Norman, I am sorry to hear about the issues with your installation and fans. Can you PM us at support@beaconlighting.com.au the details of the installer as well as your contact details and the stor... Read more
e you purchased your fans from so we can get this looked into further for you, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
BubbasPerth, WA
- 35 reviews
- 14 likes
Quality products, excellent customer service.
We recently undertook the trying task of renovating our home, choosing Beacon Lighting products for majority of our lighting needs. Undecided on which would best suit the home, we sort the expertise of Beacon staff & they did not disappoint. Their guidance allowed us to find not only the most stylish lighting type for each living space, but the most suitable & the most effective.
* the matte black finishes look fantastic with the rest of our furnishings!
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Luke W.Greater Melbourne (Inner), VIC
terrible customer service
Purchased a ceiling fan, then decided i needed another. Price had jumped 30%, messaged beacon lighting to try and get second fan for the price i paid for the first, was refused even though there was a promotion for 30% off any second fan purchased. No understanding, terrible customer service. never shopping there again.
1 comment
Customer S.Beacon Lighting
Hi Luke, I am sorry that you feel this way. Beacon Lighting, like all retailers , change there promotions on a regular basis. As you had previously purchased at a discounted price, the 30% off your se... Read more
cond offer was if you had paid full price for the first, which you hadn't so we could not offer the further discount to you, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Great service Big thanks to steve
Thanks to Underwood staff for their great service and Their Electrician Steve for installing 3 ceiling fan and coach light for his very professional job..
I'm Very Happy! And I highly recommend them.
1 comment
Customer S.Beacon Lighting
Hi Oscar, thank you for your message and the positive feedback. I will pass this on accordingly. Have a nice day. Emina - BL Customer Support Team
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Steven BeachGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 4 likes
I cannot believe i fell into the up to 50% click bait advertising
So after 14 pages of Beacons range of pendant lights I am yet to find an item that has been reduced by 50% as the click bait advertising suggests.......
OBV A SCAM
1 comment
Customer S.Beacon Lighting
Hi Steven, we are conducting an UP TO 50% off sale and the discount will be different across the different products in our range, depending on stock levels or if they are being discontinued. Here are ... Read more
some examples of products that have 50% off https://www.beaconlighting.com.au/clearance . I can assure you that all of our written and verbal communications state a sale of UP TO 50% off. Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Bayswater branch
After a prompt delivery of my order, one product was faulty. I cannot thank Lyn at Bayswater for her courteous manner and within 2 hours I have my new lamp delivered to my door. Thank you so much Bayswater Beacon Lighting
1 comment
Customer S.Beacon Lighting
Thank you so much for proving this wonderful feedback, I will be sure it gets passed on to Lyn and her team
Kind regards Amber - BL Customer Service
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Donna
- 32 reviews
- 16 likes
Expensive "Wave" fan is noisy and faulty
For a $650 investment, this fan is very noisy and clunky. It is impossible to sleep at night with it running. I will be replacing it with a cheap fan which I know is silent.
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HillBillyPerth, WA
- 17 reviews
- 5 likes
Pests
I never subscribed to any spam mail with these guys. I unsubscribed THREE TIMES, and I still keep on receiving their junk.
Why do you guys think I need to receive two emails a week with your gibberish?
I won't be replacing any light fittings in the next 100 years, and if I do, it won't be from you.
Do you get it?
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Apalling
Worst products, worst service, staff have no product knowledge, warranty department send wrong part, priority express delivery takes three days, preferred electricians damage products while installing them. Would give them no stars if I could.
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Questions & Answers
Pasqualina Sasked
I have a Radar 52 DC CTC fan ORB with light, purchased from Beacon Lighting Bunbury WA. Can you please explain to me why in the middle of the night the light comes on? Also returning home from being away for a couple of weeks, the fan was off when I left but had turned on while I was away. There had been no power serge or the other appliance in the hove would be flashing. Can you Help. Thank you. Pasqualina
3 answers
We have never had any problems with products bought from Beacon and our problem is within the fan itself, possibly a loose screw, sorry but I cannot give any advice except to contact the beacon people on their contact line.
Customer S.Beacon Lighting
Hi Pasqualina,
From your description it does sound like there could be someone in the vicinity who also has the same fan, and their remote is on the same frequency as yours. To rectify this all you should need to do is re-pair your fan and remote.
1. Have the power switched off at the wall on for the fan
2. Switch on the fan you are programming and hold the power button for 30 sec or longer even up to 45 sec will do
3. Turn on the fan on to different speeds to check it has paired correctly.
This should solve the issue. If for some reason it does still turn on by itself after this, please contact our warranty team by filling out the following form: https://www.beaconlighting.com.au/warranty-claims
Regards, Rhiannon - Beacon Lighting Customer Service.
Thank you. Will trying doing this. Will contact you if this doesn't fix problem. Pasqualina
Mike Casked
Looking for feedback, good and bad, on the Beacon Lighting "Atlanta 142cm DC fan and light"
Thanks
Mike
No answers
alison p.asked
Hi i purchased 2 ceiling fans the same...l now need a remote control..do l need to purchase 2..or will one work for both.fans.
1 answer
Customer S.Beacon Lighting
Hi Alison, Thank you for your enquiry.
You will need to buy 2 remotes initially, as each remote will come with a receiver that will need to be installed in the canopy of the fan. You can then program 1 remote to work both fans.
Kind regards Amber - BL Customer Service
Details
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Customer S.Beacon Lighting
Hi Philip, as mentioned to you via a different platform, the noise could be to do with the screws holding the fan to the ceiling or the mounting bracket holding the fan to the ceiling becoming loose, ... Read more
these would need tightening or bracing and the clicking may stop. Our fans normally have a 2 year warranty, however, you have mentioned to me that you have the one year extended warranty which has now expired, it is from date of purchase. If the tightening does not fix the issue, please reply back to us at support@beaconlighting.com.au with the details of the issue, along with the fan you have, your contact details and the state you purchased, and we will get a representative to contact you to duiscuss this further, Debbie - Beacon Lighting Customer Service