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Reviews

2.1

259 reviews
5
(48)
4
(16)
3
(4)
2
(28)
1
(163)
  • Product Quality
    2.6 (36)
  • Return Claim MadeYes (11) · No (38)
  • Shipping
    5.0 (1)
  • Customer Service
    2.6 (30)
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Danika G

Danika GPerth, WA

  • 3 reviews

Discolouration to lights due to being sold the wrong globes

published

Bought a set of pendants with enclosed glass that started to fog/discolour inside. Spoke to store where they were purchased from and was told that the globes (purchased from beacon with the lights) were causing too much heat and causing the discolouration inside the glass, took 3-4 months of chasing them up to finally get all pendants swapped over but had to buy additional & expensive LED globes. Beacon refused to refund the original globes that they had sold us even though they admitted that they were the cause of the problem!

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Paula Milton

Paula MiltonPerth, WA

Terrible quality corroding downlights

published

We have 12 stainless steel downlights in our family room, all of which have been corroding over time, yes we purchased a few years ago from beacon in Mandurah WA but I wouldnt expect stainless steel inside my home to do this. The first pic is a pendant light in the kitchen, corroding away and looking terrible, purchased the same day as the downlights. All of the glass light holders cracked and discoloured, my expense to buy replacements!
I'm thinking the stainless steel is of a very poor grade, so don't expect anything Stainless steel to last very long. Will never buy lighting from Beacon again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMandurah wa
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Steven

StevenSouthern and Hills, SA

  • 2 reviews

Outdoor bunker light price.

published

Bought a Brilliant 240V Fraser Bunker light from Beacon at Melrose Park for $84 which was marked as a 50% off RRP special. Saw the exact same item in Bunnings the next day for the normal price of $54. Feel ripped off and will not shop at Beacon again.

Return Claim MadeNo
Store LocationMelrose Park
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Keith

KeithMetropolitan Adelaide, SA

Poor excuse of an ASX listed company

published

Coming from a tech savvy person. Beacon Lighting has by far the worst end-user checkout system that takes approximately 30 clicks and approximately 30minutes to complete a successful checkout for just one item. This combined with glitches during the credit card details and in-store pickup reverting back to delivery option. All regardless of checkout process within a login account or not. Such poor form for such a large retailer, particularly one listed on the ASX. It’s 2020; focus should be towards etrade and ease of purchase. Get with the times.

Return Claim MadeNo
Mark K

Mark KPerth, WA

  • 3 reviews

Amazing Staff & Advice

published

Dealing with Kyme at Cannington WA store is a pleasure. So helpful, great advice, couldn't ask for better service. We have kept going back as we keep getting the most sound advice

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington WA
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Bas

BasPerth, WA

Fake discounts

published

I have been to beacon lighting. Over different time they advertise different discount sale, however these discount are not real as they increase the price on the first item and put discount on the second item!
I have a photos of prices on different stages which clearly shows that strategy .
Please stop that ongoing un real discount and do a geniuen one.
Regards.

Return Claim MadeNo
2 comments
Beacon Lighting
Customer S.Beacon Lighting
Bas
Bas

Faulty fan - At a loss of what to do.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationPenrith
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Marcia W.

Marcia W.South East Queensland, QLD

Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarseldine / Bald Hills Gympie Rd
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Alex C

Alex CNorth Queensland, QLD

Lucci Fans

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
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Bev

BevSydney, NSW

Disgusted with service

published

I ordered a lamp online - the website says you will hear back in 72 hours - didn’t happen - advises the courier will leave the item if not home - didn’t happen!!! One week later I have a shade and no base as the courier company has lost it . Called Beacon lighting who promised a call back by COB and guess what - didn’t happen - all I have is a very expensive shade - never again

Return Claim MadeNo
2 comments
Beacon Lighting
Customer S.Beacon Lighting

Hi Bev, I am sorry to hear about the issue with your delivery. Can you PM us at support@beaconlighting.com.au the details of your order ie. order number and I will get it looked into further and escalated for you, Debbie - BL Customer Service

Bev
Bev
Csabster

CsabsterGreater Melbourne (Metropolitan), VIC

  • 6 reviews

False advertising

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurwood
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Hi Csabi, I am sorry to hear about your issue at our Burwood store. I have passed all of your concerns onto management for the review/actioning. Debbie - Beacon Lighting Customer Service

Beware! Quality & service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta
See all answers
3 comments
Beacon Lighting
Customer S.Beacon Lighting
RoZZ
RoZZ

Just got an update from beacon. Earliest they can come out 28th feb!!!! Great service. So lights not working in one room & that’s the service we get! Buyer beware!

RoZZ
RoZZ
Chutima L.

Chutima L.Sydney, NSW

  • 6 reviews

Bought floor lamp and it stunning

published

Night quality product and so beautiful. Bought it online and pick up from store. The transaction went every quick. I got respond email to pick up the lamp in only a few hours

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Susan B.

Susan B.South-East, TAS

  • 2 reviews
  • 1 like

Don't go anywhere else!!

published

Clayton & Nick came to see me today after I rang Moorabbin store explaining I was having trouble setting up my LIFX lights. they were amazing & so professional. I just knew they were not going anywhere till it was all spot-on & I was happy. Beacon Lighting have the best & most up to date range & really care about you getting what you want & what you need.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoorabbin
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Desk Lamp - joint failure

published

Approx 3 years ago we purchased an $90 metal adjustable desk lamp for my daughter.
The lamp has sat on her desk, not moved around and cleaned every week.
A few days ago she went to turn the adjusting screw and the lamp came apart at a join.
I spoke with the Shop Assistant at Beacon Castle Hill to inquire about a replacement piece to fix the lamp as it is still in fantastic condition (other than the break). They could not access replacement pieces. We did note that they still sell the same lamp.

2 comments
Beacon Lighting
Customer S.Beacon Lighting

Hi Lou, I am sorry to hear about the issue with your lamp. if you PM us at support@beaconlighting.com.au the details of the lamp and your contact details, I will get this looked further into for you. Debbie - Beacon Lighting Customer Service

Lou
Lou
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Lisa G

Lisa GGold Coast

  • 2 reviews

Faulty Fan, bad service

published

We have a faulty fan. It malfunctioned the second day. Its not one of the cheapest fans you can get either. Talking to one of the warranty team and it's almost a 3 week wait to get it fixed. She didn't seem overly apologetic or concerned. When i asked if there was any way possible it could be done earlier, she just stated their electrician was busy in stores as well. Its also cost me extra out of pocket as I had my electrician come back and check his work before i loged the warranty claim.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Robr

RobrNoosaville

  • 5 reviews

Happy but not entirely so regarding Beacon's warranty & products!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationPurchased from Noosaville Queensland but all claims go through their on line warranty department
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Jam this

Jam this

  • 5 reviews

fan no good, customer service was good

published
Return Claim MadeYes
Lib

LibSydney, NSW

  • 6 reviews

Friendly service

published

Recently bought a few lights from Hornsby and Castle Hill stores. Both were very friendly and keen to offer help and advice. The man at Castle Hill happily checked stock at various locations so I could get what I needed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle hill and Hornsby
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting

Hi Lib, Thank you very much for taking the time to pass on the great feedback. I'll be sure this gets back to our Hornsby and Castle Hill stores. Regards Amber - BL Customer Service

David

DavidGreater Melbourne (Metropolitan), VIC

Very disappointing of lack luster warranty service

published

I renovated my house using all lights from Beacon lighting. I had over 10 downlights fail within the first month which I had to take back each time. I then had two step lights fail and had to wait a month before someone came out to attend. In the meantime another step light failed and then had to wait another 3 weeks. The step lights were hard wired and silicon was used to hold these lights in place. Once replaced they were just left hanging in place. Very disappointing and will never use them again!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMoorabbin
See all answers
1 comment
Beacon Lighting
Customer S.Beacon Lighting
Page 1 of 13

Questions & Answers

Chris K

Chris Kasked

Beacon Lighting

I have purchased two ceiling fans today (with lights). I got home and realized I don't need fans with lights as they are going into the living room which already has downlights. I would like to return them and but fans without lights. Will Beacon Lights allow me to do this? Also, I bought them from Beacon Lighting in Hoppers Crossing. I live in Geelong. Can I take them back to our local store?

3 answers
Susan B.
Susan B.

Beacon lighting are very accomodating & I can’t speak for Beacon itself as like you, I am a customer, but I feel they will, do you have boxes & receipt, that will help

Chris K
Chris K

Thanks for the reassurance Susan. I rang Beacon Lighting Geelong this morning and they happily exchanged the fans for me. I was very happy at this outcome.

Beacon Lighting
Customer S.Beacon Lighting

Hi Chris, Beacon Lighting do have a 30 day exchange/refund policy, as long as you have proof of purchase, and the product is in it's original boxing and has not been installed. Debbie - Beacon Lighting Customer Service

Genghis77

Genghis77asked

Beacon Lighting

We bought five ceiling fans and paid upfront for installation. Almost two weeks later we haven't heard from anyone about the installation. We even rang the store who told us they'd contact head office and get back to us, but surprise surprise - no one got back to us. Will anyone actually get in touch with us?

5 answers
Lisa G
Lisa G

Oh no. Sorry to hear that. I did have correspondence from the warranty and customer service teams. I would try contacting them direct, not through the store. Good luck

Genghis77
Genghis77

Ok, I'll try that tomorrow. Thanks, Lisa. Otherwise we might just have to ask for a refund on the installation and organise it ourselves.

Beacon Lighting
Customer S.Beacon Lighting

Hi, can you please PM us at webmaster@beaconlighting.com.au your name and contact details and I will get them to contact you as soon as possible. Debbie - Beacon Lighting Customer Service

Christopher J

Christopher Jasked

Physical store

I have purchased four DC ceiling fans so far from Beacon. The last two bought recently are the AIRFUSION TYPE A 60 DC FAN ONLY IN BLACK which were nearly $700 each. My question is related to a quiet clicking that can be heard when standing under all of the fans, except one of the new Type A 60's taht does not click. It is a very quiet tick tick tick that can be heard especially when on low speeds. What is this please?

1 answer
Beacon Lighting
Customer S.Beacon Lighting

Hi Christopher, thank you for your message. Please send us your contact details to webmaster@beaconlighting.com.au so that we can discuss this further with you. Alternatively, please submit an online warranty request form via this link - https://www.beaconlighting.com.au/warranty-claims . Our warranties team will then organise an electrician to come out and have a look at the fans for you. Regards, Emina - BL Customer Service

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