Universal Fans
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- Award Winner 2023
268 reviews · Statistics
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Universal Fans is a ProductReview.com.au Awards Winner for 2023. Learn more
No fuss purchasing + excellent customer service
Great experience every time - have ordered a total of three times from Universal
fans - great customer service when asking questions and ordering spare parts.
- Return Claim Made: No
Perfect customer service, can’t believe how good they have been.
I had a small issue with one of the 4 fans I have purchased from Universal Fans, they responded promptly and in good faith have just replaced the fan no questions asked. Highly recommended.
- Return Claim Made: Yes
The perfect ceiling fan
Wonderful service, no pressure, and positive knowledgeable answers to all our questions.
Would highly recommend Universal Fans to anyone.
- Return Claim Made: No
Good products and excellent assistance to make sure I purchased the right gear
Jeff was very friendly and helpful. He confirmed what I thought was the correct product and gave excellent advice for what I need to achieve ventilation in a challenging area.
- Return Claim Made: No
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Keeping me updated on progress of order
They were great after informing me of a delay in my order they offered me alternative similar product & were so easy to communicate with & great with reply
- Return Claim Made: No
Fantastic Service
I bought an exhaust fan and accessories through these guys. Really responsive service and quality products. Well done and thank you.
- Return Claim Made: No
Ceiling fan remote replacement. Nailed it
We had an issue with a now obsolete remote kit for a ceiling Fan and Diana at Universal totally nailed customer service making sure we ordered the right part and follow ups to let us know how the order was progressing.
Great to see this support can be done really well
Helpfulness way beyond the ordinary!
Very committed to helping the customer and ensuring you buy the right gear. I need to install an exhaust fan and ducting because of condensation/mould problems in a bathrrom and laundry, they were very helpful in working out how to do this effectively. And fast! The product got from Melbourne to the bush near Canberra in 24 hours from the payment clearing. I'm truly impressed.
- Return Claim Made: No
Ceiling Fans
Great service. Great fans. Professional installation. Competitive price.
We were very happy with the services provided.
- Return Claim Made: No
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Impressive range of fans and excellent customer service! :)
It was my first time buying an outdoor Alfresco fan for my future new home build. Therefore I was really grateful that Universal Fans had a Showroom which I was able to check out in person. Yash was absolutely incredible in assisting me to choose the perfect outdoor fan! Yash is extremely friendly, understanding and very knowledgeable. He kindly answered all of my questions, including my mum's too, as she accompanied me on the day. His customer service skills are exceptional! Everything including recommended size, style and even maintenance of
... Read morethe each of the fans for my Alfresco space. He went above and beyond with both explanations and demonstrations for all the features of the recommended different fan styles. We were extremely satisfied with our final fan choice and very grateful for Yash assisting us. Thanks again to the Universal Fans Team! Your assortment of fans and showroom is very impressive and team members are friendly and professional. Please keep up the great work! :)
Franco Infinity ID-DC Ceiling Fan (with light)
Absolutely love this fan.
It is quiet and looks great in the bedroom.
Universal Fans were a pleasure to deal with, so professional and they made the process very easy.
- Return Claim Made: No
Great customer service
My interation with Universal Fans was fantastic and their customer service was exceptional. Highly recomend them.
- Return Claim Made: No
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Loved this fan so much ordered for every room
Excellent service advice and great fan
Love the wooden white look as well
- Return Claim Made: No
Top rate Service
Great service.
I ordered an Eglo fan(fantastic fan) from Universal Fans, then hours later realized l ordered the wrong size.
Yash from Universal Fans customer service called me and corrected my mistake.
The correct size Eglo fan is on its way.
Thanks Yash, regards Michael
- Return Claim Made: No
Great products and choices
The Fanco fans are brilliant highly recommend universal fans for purchasing
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