Ordered wrong exhaust fan my mistake and the customer service was fantastic
I ordered the wrong exhaust fan by mistake rang the company to see if I could swap it over before it was dispatched. The gentleman I dealt with was Graham, he was beyond the best, nothing was an issue to him and it was sorted so quickly, now the new one is on its way.
Thank you Graham.
Great service, dealt with an issue beautifully
Our fans arrived very quickly. We found that the light covers were lightly dented (manufacture issue, not supplier), so we sent photos back to Universal and they sent replacement parts straight to us, no questions and no need for us to return the whole fans etc. They also followed up to check everything was OK. Excellent!
Adrian was superb with his level of service. Ordered some fans and was given a date and time due to it not being in stock. They arrived the day he said it was going to. I also needed to make a last minute change to a delivery address. Not only was he quick to respond and rectify it. He made sure the package was still delivered on time.
Great after sales service from Jeff
I had purchased three fans online which we had installed. Unfortunately the fans didn’t live up to expectations but Universal Fans were fantastic and arranged replacements under warranty. Many thanks to Matt and but in particular Jeff who was very patient and made the whole process easy. Thanks Jeff, Matt and the Universal Fans Team.
Exceptional Customer Service
I misinterpreted some information on the website & bought an additional product I didn't need. I was then contacted by Matt who explained their products, changed my order, & arranged for a refund. He was very friendly, informative, & accommodating. I was so impressed with his customer service, which really was quite exceptional. I will happily shop with Universal Fans again based on his service. Thank you, Matt!
Good Product Excellent Service
I purchased 2 Fanco fans from Universal Fans which I found gave good air flow and are very quiet. Unfortunately one failed within 6 months however Universal Fans replaced the fan without delay. Their attention to this matter was excellent and I would not hesitate to deal with them again. Thank you Matt and Lizzy.
I just ordered for the 2nd time from Universal Fans. All the staff provided great advice and answered all my questions. You can't go wrong shopping from a specialist fan shop, plumbing and electrical shops just don't have the experience with exhaust fans to provide more than basic advice. I also found the prices cheaper than these stores. Highly recommend talking with universal fan about your next project.
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