Universal Fans

Universal Fans

 Verified
Universal Fans
4.9

290 reviews

PositivevsNegative
99% · 2873 · 1%
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Return Claim MadeYes · No
Product Quality
4.9

Reviews

290 reviews
Simone T
Simone TMetropolitan Adelaide, SA
 

Fantastic Service!

The online chat service was fantastic! They helped me finalise my order and even gave a little more discount! Highly reommend. Show details
Tom
TomGreater Melbourne (Outer), VIC
 

Another satisfied customer

Being a cinema owner, I have specific requirements when it comes to selecting the appropriate fans for my business. The advice and follow up after the purchase is always a highlight of my purchasing experience.
Jeff took the time to help and gave me the appropriate advice I was after. Show details
Eitan Fr
Eitan FrGreater Melbourne (Metropolitan), VIC2 posts
  Verified

We love our new Fanco Horizon Ceiling Fan

We recently had our new Fanco Horizon 64” ceiling fan installed by the electrician recommended by Universal Fans. Everything went smoothly and we are very grateful for the excellent service both from Universal Fans and the electrician. We love it, it is very powerful and effective, yet very quiet. I don’t think we’ll need to use our Air Con as often as in the past. It also looks amazing.
In the past we have also purchased ceiling fans for other rooms, exhaust fans, and bathroom 3 in 1 Heater/Fan/Light from Universal Fans – always great service and good advice. Show details
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2009 cruze
2009 cruzeGreater Melbourne (Outer), VIC3 posts
 

Universal fans a great company to shop with

I contacted them to see if I could get a better better cause I was buying 3 fans and I got a great discount the person who helped me was fantastic Show details
Rose18
Rose18AU
 

Great continued communication in dealing with my order. The delivery driver also did well in delivering my parcel

Very helpful dealing with Dianne, her extra helpful service was appreciated. Show details
Nathan M
Nathan M
 

Great warranty claim process

Excellent warranty service! Bought a Fanco VKM200 and it broke down after 1 year. Submitted a warranty claim and got a response within a day. After a few probing questions to determine what the likely fault is, the team concluded it was a faulty unit and offered a replacement unit to be despatched within the same day. That's super efficient! Thank you Show details
Westie
Westie20 posts
  Verified

I feel scammed - was sent a used unit and they refuse to communicate

Shocking customer service. I feel scammed - I ordered a remote receiver for a Fanco fan. They said they have the last one but what they sent me was a dirty used one, with rusty screws and stains and dirt all over. The audible beep does not work. Their customer service are not communicating

Update
After I posted this review I finally received an email from them offering a partial refund.

In my view it shouldn’t have come to this. I was happy to buy a used unit if I was made aware the item is not brand new. Customer service response after payment is slow and clucky. Now fingers crossed the refund will materialise. Not sure why I have to wait another week for a refund because my payment was made right away. Show details

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Serena
Serena
 

Great customer service

Of 4 companies I reached out to, they gave the most tailored and detailed advice for which fan I needed, and it was clear they had actually reviewed my house plans! They also provided me a link for a pre-filled cart to make checkout easy. Quick response times too.
Mark
Mark
 

Happy with products and support

Helpful support from staff when purchasing products, and the process of ordering and receiving was straightforward and prompt. Show details
Fuji D.
Fuji D.Greater Melbourne (Inner), VIC
 

Exceeded Expectations! - Well done Universal Fan!

A huge shoutout to Sam (Sales Consultant) from 'Universal Fans' for going above and beyond in providing excellent sales and customer service. Their dedication to ensuring I got the best product i.e.; SolarWhiz 15W Solar Powered Roof Ventilator With Night Kit & Adjustable Thermo/Hygrostat, and the best deal was evident. I am truly grateful for the outstanding assistance – highly recommend!" Show details
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Tony Alder
Tony Alder
 

Buying a fan

Universal fans and in particular Geoff was dedicated in dealing with me. My requests were handled professionally and on time. Show details
Karen J
Karen JSouth East Queensland, QLD
 

Great, speedy service and support

I purchased the wrong fan online and asked for either a refund or help with purchasing the correct fan. Both Mika and Joseph were very quick to assist me and a new fan is now on it's way. Excellent service. Show details
Shaun
Shaun2 posts
 

Universal fan product and service excellence

Product supplied early and as described , excellent communication throughout process, highly recommend Universal Fans Show details
Keith
Keith
 

Excellent after-sales service!

I ordered the wrong product, but Sam at Universal Fans was very helpful in expediting the exchange process. Communication was excellent and delivery was quick and easy. Great service!! Show details
Michael C
Michael CSouth East Queensland, QLD
 

Great company, great products, great price, great service

Peter from Universal fans was amazing to deal with. He and the team looked at my needs, and actually suggested a solution better than what I thought was possible. They then had the fans shipped to me next business day. Highly recommend this company. Show details

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