Reviewer Photos & Videos
Great Customer Service !
Went to Universal Fans to get a fan for my mum's bedroom. Matt made buying a fan a smooth and fun experience. He went above and beyond to help me get all the information required to get the fan that will fit my demands. Thank you Matt for your great help :) ! Would definitely come back to Universal Fans if I need any other fan !
Good unit, looks nice.
Had an issue with broken heat lamp globe. Called about the issue and was sorted out the same day. Good service.
Whisper quiet fan
We love our in-line exhaust fan. We forget it is on half the time it is so quiet. After sales service has been outstanding too.
Customer service plus!
I was having trouble deciding on a fan woodgrain colour and needed help. Made a quick call to Universal Fans and sales consultant Eunice was happy to help. She went to the showroom and got pictures of what I needed and emailed them to me within an hour. So helpful and made my decision making easier. Thanks Eunice!
Good range of tastic fans
Spoke with Jeff who walked me through the options for fans for the bathroom. was able to answer my questions and informed me of the warranty issues if anything goes wrong. Fan is great value and is working well.
Good advice - Quality Product
I received good advice from Kate that lead me to purchase an extractor fan that was the most suitable for the location and proposed use. I was looking for a quality fan to replace one that had given > 20 years service. The fan had to be hard wired and the electrician commented on its look and quality.
i wish id discovered them years ago
first purchase recently, the product was excellent, the salesperson i dealt with Kate was excellent and straight to the point with regard to not only what i required on the day, but also with help and pricing for products i needed for upcoming works, followed up promptly with link for setting up trade account
Good prices and excellent service
Purchased a couple of top-of-the-range fans about 3 years and went back this week to purchase another one but with a slight variant that couldn't have been requested online. Over the phone the sales staff were very helpful and my requirements were readily met. So easy to work with.
Great service -great products
Purchased an exhaust fan from Matt, this is our 2nd purchase as we are slowly renovating our house, we were so impressed with our 1st purchase we knew we had to come back again. Very happy with this product and Matt was extremely helpful helping us to choose the correct item we needed. He listened to our needs and supplied exactly our requirements. thank you Matt we will be back again.
Order process was easy, service was great and delivery was prompt. Advisor was knowledgeable offered best product based on price and my needs.
Matt sold me some new ceiling fans and helped with some great advice and what would work best for our needs
Adrian could not do enough to sort and select exhaust fan and component parts. Great attitude and very efficient in to the bargain.
Thank you Kate
I ordered remote controls for my Fanco fan which arrived in no time at all. Kate was so helpful, making sure that I ordered the correct part.Great Service.
Great experience buying a heater & fan.
Matt was the guy who helped me buying new heater & fan. He is an amazing guy with knowledge & great attitude. Made my day so easy & even didn't hesitate with exchanging heater since we changed our mind from black to white. I really recommend universal fan to buy heaters & fan & get in touch with Matt he will make your day. Well done Matt.
Excellent Customer Service
Fantastic customer service. I purchased a new 4 in 1 exhaust fan over the phone which was an effortless process.
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