Their heat transfer kit is a perfect application for our needs.
Very customer focused. Product knowledge exceptional and happy to assist with any item description. Excellent range of products to accommodate all situations. Specifically heat transfer options. I have no hesitation in recommending Universal Fans for any ventilation needs.
Online Service was Simply Brilliant!
I would like to personally thank Graham (Sales Consultant) from Universal Fans @ Oakleigh South, Victoria for his brilliant sales support for an online purchase I have just completed with him today. As an older person who usually likes to go to store to "touch and feel" items before committing my $, the COVID-19 World in Melbourne has made this near impossible.
When explaining to Graham what I was looking for in regards to ceiling fans for our bedrooms, he went that extra mile to explain how best to measure our rooms, what fan options there we...re and the reasons why each would work best for our requirements and also sent links so that we can look at the options before making a decision. Every question was answered promptly and professionally and in the end the prices were great but the level of customer service given was what clinched the deal. I was so impressed, that I ended up doing the deal on the day, rather than procrastinating (like I normally would) due to the confidence Graham had given me. I look forward to receiving the fans (with free delivery....Thanks!) and once the Lockdown restrictions are lifted somewhat, having the them installed in readiness for the warmer months.
amanda was amazing!
Can't thank Amanda enough. she helped me pick out the perfect fan for a customer. she was very professional about it and sent me the quote so fast i was expectation maybe a few hours which most other places take but it was only 10 min. I am really pleased with the service and will recommend. thank you.
Excellent product knowledge and customer service
Can’t thank Adrian and Graham enough. We bought our fans From Universal Fans back in 2009 so any success in finding a replacement shade was slim. They knew their product knowledge and were so easy to deal with. Fast delivery too! Would highly recommend.
Great product and service
Universal fans made the whole process fast and easy. They listened, spoke to both of us, not just "the man", advised, treated us like intelligent humans and did not try to up-sell. We went knowing what we'd like, and the staff presented good alternatives at our request and helped us settle on a final choice. We had to make a warranty claim, and that was smooth, fast and simple too. We'd go back.
This product will be perfect for my newly renovated bathroom.
Due to the current situation l was forced to purchase a bathroom light/heater on line which is something l don't do so l rang the 1300 number and spoke to a lovely lady called Amanda, she was very polite and professional and answered all my questions, because of Amanda's knowledge of the product l was inquiring about l have now placed my order and will receive it in the next couple of days..
Ceiling fan light
Very helpful sales team who recommended the right products for our purpose. Unfortunately one of the ceiling fans were found to be faulty on installation Universal quickly rectified the situation and reimbursed us as soon as possible for another fan we had to purchase to get the job finished in these difficult times. I would recommend the company for quality, range and helpful friendly service.
Sales staff service
I had ordered a fan with an extension kit because of a raked ceiling. Matt did ask me if I wanted the 15degree or the 30 degree; I ordered the 15 degree but feeling uneasy checked with the builder. He told me it was 17.5degrees so I had to change the order. Matt was very obliging and did it immediately and without fuss. Cheers Matt!!
Great before and after sales fast service
Adrian from Universal Fans was very helpful when I rang for advice, clearly explaining my options and recommending an option which was much cheaper for me, but which would do the same job as the expensive model I had expected to need. My fan arrived very quickly, and was exactly what I needed. Adrian was again very helpful when I emailed to ask a question later. The product, service and price were all great. It was a nice change to have the whole interaction go so smoothly: I wish all my phone calls and orders were handled in this way.
Excellent customer service
I purchased individual items to make up a heat transfer kit. The shipping time was very quick and the items are advertised accurately. There were a couple of issues with my order but these were solved quickly and with little effort on my part. Highly recommend.
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