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Universal Fans

Universal Fans

5.0 from 164 reviews · View Statistics

Reviews

5.0

164 reviews
  • Product Quality
    4.9 (79)
  • Return Claim MadeYes (10) · No (122)
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Pamela

PamelaSydney, NSW

Excellent service and communication

published

I had placed an order but needed to change it. My request was responded to immediately and with the outcome I wanted, with minimal fuss. The goods arrived within a few days, on time as promised. Amazing.

Incentivised ReviewNo
Return Claim MadeNo
Sally

SallyPeel, WA

Ordered wrong exhaust fan my mistake and the customer service was fantastic

published

I ordered the wrong exhaust fan by mistake rang the company to see if I could swap it over before it was dispatched. The gentleman I dealt with was Graham, he was beyond the best, nothing was an issue to him and it was sorted so quickly, now the new one is on its way.
Thank you Graham.

Incentivised ReviewNo
Return Claim MadeNo

Additional product required

published

Required further advice on a sweep fan and finishing options. Adrian answered all the necessary questions which resulted in an additional purchase of product which will compliment our previous purchase

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Great service, dealt with an issue beautifully

published

Our fans arrived very quickly. We found that the light covers were lightly dented (manufacture issue, not supplier), so we sent photos back to Universal and they sent replacement parts straight to us, no questions and no need for us to return the whole fans etc. They also followed up to check everything was OK. Excellent!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes

very good fan the customer was impressed

published

The fan & the service was great maybe about 1 meter lead would be more serviceable, installation was simple and the amount of air that was extracted was amazing

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Lucas

LucasGreater Melbourne (Metropolitan), VIC

Happy and painless

published

Great advice from Adrian, great product and great instillation from Alex Bratina and son.
Very happy with the whole process. I do recommend Universal fans and their installers

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Veronica

VeronicaSydney, NSW

Great solution to our problem!

published

Olivia was really helpful, find a solution to our problem! Great service and great products! we've used their inline fans for a few projects and we are really happy with it!

Incentivised ReviewNo

Impeccable service

published

Adrian was superb with his level of service. Ordered some fans and was given a date and time due to it not being in stock. They arrived the day he said it was going to. I also needed to make a last minute change to a delivery address. Not only was he quick to respond and rectify it. He made sure the package was still delivered on time.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Steve Webb

Steve WebbGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great after sales service from Jeff

published

I had purchased three fans online which we had installed. Unfortunately the fans didn’t live up to expectations but Universal Fans were fantastic and arranged replacements under warranty. Many thanks to Matt and but in particular Jeff who was very patient and made the whole process easy. Thanks Jeff, Matt and the Universal Fans Team.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Universal Fans
Andrew G.Universal Fans

Thanks Steve! We're always happy to assist customers through the in-home warranty process when they need us and we're glad to hear you're so happy with the outcome, cheers!

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Rosa

RosaSydney, NSW

Excellent online services

published

Highly recommended, the online services from Kate & Matt are very personalized and professional. I was searching for a vent cover, Kate & Matt took extra steps and photo the samples that helped me match the color and placed order. Thanks

Incentivised ReviewNo

Had a failed wall switch. No worries about the warranty. Absolute great service from the sales department

published

Great and prompt response and service from Universal fans will buy all future fans here always. Buy your fans here

Incentivised ReviewNo
Return Claim MadeNo
Sue McKenzie

Sue McKenzieSouth West, WA

  • 2 reviews

Exceptional Customer Service

published

I misinterpreted some information on the website & bought an additional product I didn't need. I was then contacted by Matt who explained their products, changed my order, & arranged for a refund. He was very friendly, informative, & accommodating. I was so impressed with his customer service, which really was quite exceptional. I will happily shop with Universal Fans again based on his service. Thank you, Matt!

Incentivised ReviewNo
Carl M

Carl MSydney, NSW

  • 3 reviews
  • Verified customer

great aussie customer service and great products

published

fabulous service, i dealt with Adrian from sales and he was really helpful and fab to deal with.
highly recommend products.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Wonderful service from Jeff.

published

Wonderful service from Jeff at the Oakleigh store. Would go and see him anytime we need another fan. Great people to deal with. Adrian was helpful too. Thank you. Chris.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Fans

FansGreater Melbourne (Outer), VIC

Wonderful advice and service

published

We purchased 4 quality ceiling fans on the professional advice from Adrian
He was helpful in helping us to make a final choice
Regards Joe and Janne

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Fast, efficient service!

published

Graham helped me find the product I needed, sourced one and had it shipped into state for me within minutes.

Incentivised ReviewNo
John

JohnQueensland

Good Product Excellent Service

published

I purchased 2 Fanco fans from Universal Fans which I found gave good air flow and are very quiet. Unfortunately one failed within 6 months however Universal Fans replaced the fan without delay. Their attention to this matter was excellent and I would not hesitate to deal with them again. Thank you Matt and Lizzy.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Look better than expected

published

Fantastic customer service from Adrian at Universal fans. One of my ordered fans went missing in transit and communication and follow up was great. We got all our fans and they look better than I imagined!

Incentivised ReviewNo
Return Claim MadeNo
Sophie M.

Sophie M.Greater Melbourne (Metropolitan), VIC

Fantastic customer service

published

Matt and the customer support team at Universal Fans were very happy to answer my questions, and have great product knowledge. They made the research and purchase experience very smooth.
Thanks team!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
longhike

longhikeWodonga, Victoria

  • 2 reviews

Excellent Advice

published

I just ordered for the 2nd time from Universal Fans. All the staff provided great advice and answered all my questions. You can't go wrong shopping from a specialist fan shop, plumbing and electrical shops just don't have the experience with exhaust fans to provide more than basic advice. I also found the prices cheaper than these stores. Highly recommend talking with universal fan about your next project.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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