Universal Fans

Universal Fans

5.0

268 reviews · Statistics

PositiveNegative
99% · 2662 · 1%
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Return Claim MadeYes (14) · No (199)
Product Quality
4.9 (137)
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Reviews

Brad M
Brad M · 3 posts

No fuss purchasing + excellent customer service

Great experience every time - have ordered a total of three times from Universal
fans - great customer service when asking questions and ordering spare parts.

  • Return Claim Made: No
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Michael J.
Michael J.

Perfect customer service, can’t believe how good they have been.

I had a small issue with one of the 4 fans I have purchased from Universal Fans, they responded promptly and in good faith have just replaced the fan no questions asked. Highly recommended.

  • Return Claim Made: Yes
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Great Service
Great Service Greater Melbourne (Inner), VIC

The perfect ceiling fan

Wonderful service, no pressure, and positive knowledgeable answers to all our questions.
Would highly recommend Universal Fans to anyone.

  • Return Claim Made: No
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Alistair
Alistair Greater Melbourne (Inner), VIC

Good products and excellent assistance to make sure I purchased the right gear

Jeff was very friendly and helpful. He confirmed what I thought was the correct product and gave excellent advice for what I need to achieve ventilation in a challenging area.

  • Return Claim Made: No
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Michelle Wanna
Michelle Wanna Sydney, NSW

Keeping me updated on progress of order

They were great after informing me of a delay in my order they offered me alternative similar product & were so easy to communicate with & great with reply

  • Return Claim Made: No
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The Truth
The Truth

Fantastic Service

I bought an exhaust fan and accessories through these guys. Really responsive service and quality products. Well done and thank you.

  • Return Claim Made: No
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Carolyn T.
Carolyn T.

Ceiling fan remote replacement. Nailed it

We had an issue with a now obsolete remote kit for a ceiling Fan and Diana at Universal totally nailed customer service making sure we ordered the right part and follow ups to let us know how the order was progressing.

Great to see this support can be done really well

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urilabob
urilabob Queanbeyan · 3 posts

Helpfulness way beyond the ordinary!

Very committed to helping the customer and ensuring you buy the right gear. I need to install an exhaust fan and ducting because of condensation/mould problems in a bathrrom and laundry, they were very helpful in working out how to do this effectively. And fast! The product got from Melbourne to the bush near Canberra in 24 hours from the payment clearing. I'm truly impressed.

  • Return Claim Made: No
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Simon
Simon Greater Melbourne (Inner), VIC · 2 posts

Ceiling Fans

Great service. Great fans. Professional installation. Competitive price.
We were very happy with the services provided.

  • Return Claim Made: No
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Leanne
Leanne

Impressive range of fans and excellent customer service! :)

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Kate
Kate

Franco Infinity ID-DC Ceiling Fan (with light)

Absolutely love this fan.
It is quiet and looks great in the bedroom.
Universal Fans were a pleasure to deal with, so professional and they made the process very easy.

  • Return Claim Made: No
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Shane
Shane Perth, WA · 4 posts

Great customer service

My interation with Universal Fans was fantastic and their customer service was exceptional. Highly recomend them.

  • Return Claim Made: No
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Yvonne
Yvonne

Loved this fan so much ordered for every room

Excellent service advice and great fan
Love the wooden white look as well

  • Return Claim Made: No
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Kathy M
Kathy M Southwest, VIC · 5 posts

Top rate Service

Great service.
I ordered an Eglo fan(fantastic fan) from Universal Fans, then hours later realized l ordered the wrong size.
Yash from Universal Fans customer service called me and corrected my mistake.
The correct size Eglo fan is on its way.
Thanks Yash, regards Michael

  • Return Claim Made: No
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Mac S.
Mac S. Greater Melbourne (Inner), VIC

Great products and choices

The Fanco fans are brilliant highly recommend universal fans for purchasing

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