Beam

Trash scooter all broken and a waste of Time.same interface as lime but not functional. Support interface says your next in queue but not available to milk out your ride payments/fees. Show details

DON’T USE BEAM SCOOTERS!! They charged me the hourly rate ($40 for 1 hour) instead of the daily rate ($18). We returned the scooter so quickly because they rent these scooters in an area where you can’t ride them! We are tourist and obviously didn’t know that these scooters are restricted in the area and shouldn’t be rented here. Additionally you can only rent one scooter per credit card which is very inconvenient when your with kids.

DON’T USE BEAM SCOOTERS!! They charged me the hourly rate ($40 for 1 hour) instead of the daily rate ($18). We returned the scooter so quickly because they rent these scooters in an area where you can’t ride them! We are tourist and obviously didn’t know that these scooters are restricted in the area and shouldn’t be rented here. Additionally you can only rent one scooter per credit card which is very inconvenient when your with kids.

Cannot believe how bad this service is. First time use of Beam scooters and it kept losing power and stopping on me. It was so intermittent that i gave up and ended my journey. I reported this a week ago but have heard nothing from the support team. Second time use yesterday. Two scooters would not operate at all. I did not go further than 10… Read more

metres, just trying to make them go. Returned the vehicles to their parking spot and gave up in disgust. This company had the cheek to charge me $5 (each) for the pleasure of using their DUD app, and DUD scooters for a trip i could not make. I reported this on the app, of course i have heard nothing from this company. I want a full refund, but will probably never see one cent. I will be making a formal complaint to our city council about the standard of service from this company, and will recommend they rid our fair city of these useless devices.

I wished I’d read the reviews. Absolutely ridiculously expensive, no range, had to take it to a designated parking place 500m back up the road. $40 is outrageous. I’ll stick to Ubers.

TOTAL RIPOFF !!! I was charged a $18 parking penalty for parking safely and off footpath next to restaurant in Cairns recently for less than 1 hour ! Blatant policy to increase revenue by stealing from customers ! Expensive hire charges ! DO NOT USE BEAM !!!

UPDATE: They did refund me the subscription money. This was the worst experience. DON'T use Beam e-bike/e-scooter rental. I took two rides on a bike in Hobart and I have been charged repeatedly, well after I have left Australia from holiday. I deleted the subscription that I wasn't aware about which wasn't easy because they make it close to… Read more

impossible to find on the app where to cancel. Even after cancelling this subscription and deleting my account, I am still getting charges on my credit card. I will never use Beam again and I wish I had walked instead of renting the Beam e-bike. I have spent far too much time trying to stop the charges...... I am waiting to hear back from Customer Service.

Terrible experience compared to LIME: very limited parking, so many route restrictions and access to sights of interest, and an $18 fine for temporary parking safely outside a restaurant

Will let me ride so far into no go zones but not let me leave the scooter, which means I have ride all the way back and walk. DO NOT USE. Can we please bring back neuron scooters, this company is the actual worst.

$10 .44 are you serious!!. I couldn't get it to start so I pushed it 30m and gave up. I tried to go end of ride but it wouldn't because it wanted me to fasten the helmet WHICH DIDN'T EXIST!!!.. So, I've been charged over $10 for the luxury of pushing your POS scooter 30m and not actually riding anywhere. I rate this experience at SCREW YOU BEAM!

DO NOT USE DO NOT USE It's a scam they take ur money won't refund and you can not even use the scooter. How can business with such a low google review be alloud to use. I will be reporting to the government transport. Take a few dollars from each person most would not even bother chasing up. Its not about money it's principal. THE SCOOTERS DO NOT WORK ONCE THEY TAKE YOUR MONEY.

Beam broke down in the middle of nowhere and wouldnt let me parl, got heat stroke pushing it back to a park spot and wasnt able to access any help on phone or text

My partner and I took 2 of these scooters out around Kings Park in Perth this weekend. was about a ~40 min ride. ended up costing $51, we weren’t expecting it to be that much whatsoever and had to put them into a parking zone far away from our car. Today it actually took out a second payment, charged him twice! $102 gone. Plus it doesn’t tell u… Read more

when its gona go really slow half the ride we couldve had a tea party on those scooters really took their time. Now i understand why people are throwing them off bridges into lakes, they are trying to tell us that its a scam!!

Over priced, restrictive zones and inconvenient parking – Crap service in Cairns. Very restrictive riding zones, very high 65c per minute fee, and hard to find approved parking zone. Crazy $18 fee to park at place of your convenience in central CBD. No thanks.

Disappointed – One scooter had a broken break cable and low battery, it took a couple of minutes to realise after trying to swap and go through the process again price was racking up. I was waiting for my friend to swap this scooter and it cost over $5 waiting before I had even moved anywhere, except to lower the stand and cross the road. We decided now with… Read more

the cost will be cheaper to get an uber, very disappointing and expensive experience. Consider all other option first and at 51cents a minute may find a better alternative

Horrible – Could not get 2 scooters working on Group booking. Never got any life out of either. Cost $15 (which they did promptly refund ... so appreciate that). VERY UPSET AND FRUSTRATED. The scooter talking is nowhere near verbose enough. I think if you don't get the scooter up to a minimum speed (which is not published) when you push Go button it doesn't… Read more

matter how fast you push it you will never turn motor on - you have to let go of Go push faster then press Go - HORRIBLE design and not like Neutron where you push Go and motor turns on as soon as manual pushing reaches low threshold which is MUCH friendlier.

Human help is NOT. Spoke to someone in Heidelberg Melbourne who's total scope of help is "read the help in app". Utterly useless. They wanted to take my name and contact details with no indication what they would do with them. I hung up. At various times the scooter beeped. What the !@#$%^ is a beep trying to communicate? For a device which can obviously talk why would you design it to do useless unmeaningful beep? Becacuse you hate your customers. The scooted whinged about Bluetooth. It gave no clear idea what the dependency is on BT. If my phone is paired with my earphones is that a show stopper. I never had problems with Neutron and BT. If you move a Beam without booking it the scooter talks "detected movement". If you do the same thing with Neutron it threatens that it is calling authorities (clearly [Content Removed].) Also, the Beam map doesn't even show Kogarah train station ... pathetic!!

Unfair Charges – Beam should not start the 'clock' and start charging until the scooter is in motion. I hadnt even hopped on the bike. Was still trying to tie the helmet and organize my things but was still being charged. Charges not justified. Beam needs to look at this.

Avoid Beam Scooters in Hobart – Our experience in Hobart was horrible and the charges are outrageous. In the first instance could not even find a scooter with more than 50% charge in the cbd area. Took a couple that were 35% charged which indicated that we should get 16km out of them. As we only needed 5km we thought should be ok. Ha! One scooter simply stopped working about… Read more

1.4km in with no warning and no information to say why. Tried to unlock using the app, just gave me an error message. Meanwhile of course you are still getting charged by the minute while trying to resolve the problem as we had a group booking going. Others in our group experienced similar outcomes with their scooters just dying for no reason. Eventually we were able to get them going again by having to end the booking, close the app and restart. This of course comes with another charge for activating your scooter. Steer clear. Close to $80 to take 2 scooters 5km!

never again will i use these types of scooters – Queenstown NZ Horrible experience , you couldn't go faster than 20km (even when no people around) the prices are UNBELIEVABLY overpriced, costed $200 for my whanau of 5 for 30 minutes. Took ages to start up, and then we couldn't part anywhere as it costed $18 to park anywhere but very few parking spots in the city, whilst we lived out of the city. NEVER again will I use these ever. DONT USE THESE Show details

rip off/bad customer service – terrible company, glad they are leaving brisbane. was on a monthly pass with 90 minutes a day that was very cheap as i got it at the start. the small print said i remain on this until i ever cancel it. so they cancelled it anyway saying i didn’t have funds in my account and now it is literally 10 times more expensive for the same service. called… Read more

customer service and anyone i called said i needed to speak to a manager, with a manager never working every single time i called(over 10 times) one customer service woman just laughed a hung up. very gland they are leaving brisbane. hope brisbane council sues as well

Avoid in Cairns – Rip off in Cairns. Extremely hard to ride or park in beach area. Charged us $18 each to park them back. Avoid at any cost. Unbelievable frustrating scam in Australia

Fraud ride in Rockingham – Hired three scooters at Rockingham First one didn't work charged $3 Second one died 300 metres away, for charged for all the time I had to find a parking area as it wouldn't allow me to park anywhere but kept charging me. $8 Third one I got two separate charges of $10 to my card don't know if this will be refunded. Scooter stopped working 600… Read more

metres away. Couldn't find a parking spot. Charged $5 for ride but thinking this $20 is because didn't take to parking area. Biggest scam this company

Too Expensive – Their existence makes no sense at all. Just too expensive. Better take an Uber - who needs them? Not using them while they blocked the pedestrian road, so double of the uselessness.