Great products great service
Bought Thayers rose & witch hazel toner for a great price on a few occasions. This time, my package was lost but I received an email stating they sent me a new package and it was Express posted to me. I didn't have to follow up and chase them. Great customer service!
Poor customer service.
I ordered online & paid extra for express delivery. Upon follow up 8 days later I was advised that due to unforeseen circumstances with the products my order was cancelled & I would be refunded. Fine with that but why didn't they contact me instead of the other way around. Also today I went back on the website & am still able to order & pay for the exact same products.
Great Products and Customer Service
I regularly shop online with Beard and Blade for oils, waxes, accessories etc.
My most recent purchase was for some beard oil which unfortunately disappeared with AusPost.
Beard and Blade provided fantastic customer service and a resolution that I was extremely happy with when I made them aware of the situation. I definitely recommend them.
Excellent standard of service I have come to expect.
Order arrived three days after placing it. Melbourne to Northern NSW. Exceptional service and great product. Thank you very much.
The service from these guys is fantastic!
Product was delivered promptly and was great quality. The team was extremely generous, this item was a gift for someone and they removed the invoice and wrote a card for the recipient.
I ordered this product at about 6pm one night and had it by midday the next day. Not only was the product shipped quickly but it was the best shave I have had in a long time. Would recommend to anyone that wants a better shave
There was a product problem, they fixed it immediately.
A great range of products on an easy to use website. Unfortunately one of the products I bought seemed a little too hard. As soon as I let them know, I received a full refund and an apology for the inconvenience. I will continue to be a happy customer for as long as possible.
Disappointing Returns Policy and Customer Service
A long-time customer trying to support my local Victorian business, but never received a response when I contacted them about being unsatisfied with my last purchase. The EVO Cassius Clay is the most disgusting hair product I have ever tried. It smells like my uncle's horrible aftershave, doesn't comb through and has a greasy finish. I tried my best to get the most out of it but after a few days gave up and reached to Beard and Blade through their website after reading that their returns policy doesn't cover used products despite customer dissa...tisfaction. Normally, I don't complain, but this product was that bad. Would have been happy to have a chat about it but I never received a response. All I asked for was a refund in the form of store credit so I could still support the business. Needless to say, I'll be taking my business elsewhere and have already placed some orders through eBay sellers that have even better prices and free shipping too. Also, they always contact you to leave reviews for a prize. No wonder all of the products have "stellar" ratings when really most of them are mediocre at best. Not a fan of that. UPDATE: Since posting this B&B reached out and took action in the form of a full refund which I thought was commendable, so have changed my rating from 1 star to 4 stars. Thanks B&B
I am SO impressed. My order was delivered to my door literally the day after i ordered it ...especially impressive during covid lockdown . This is amazing service. Highly recommend and will use them again !
Slick website and products. I had an issue and support was super helpful too.
Easy to navigate cool website with helpful reviews from buyers on popular products. Products are good quality.
Academy pages explained different types of safety razors and how to use them too.
Great turnaround time, quality products, and very affordable.
The online store is wonderfully laid out, with great product photos and descriptions. It was very easy to find what I wanted and some things I didn't know I wanted but after reading more, felt I needed.
I ordered in the morning and it was dispatched same day, exceptionally fair express post pricing. Product was packaged well, didn't like the use of packing peanuts. Bad for environment and seemed a little unnecessary.
The products themselves are high quality and will be a mainstay staple in my beard care routine. I got the essentials grooming kit with 10%. The brush is nicely made, the shampoo feels great, and the oil is divine.
I'll be replenishing my shampoo and oil stocks from them in the future, thank you!
Fast delivery and great products.
This is my 3rd order with them and I'm very happy with the service. Very good quality products and fast delivery. I placed my order the 28th afternoon and got it delivered during the morning of the 30th (and this was during the COVID-19 pandemic when pretty much every delivery was delayed by at least a few days). Will certainly buy from them again.
Excellent range of products. Great pricing. Good customer service
They have a good range of shaving products that are priced well. The website is easy to use, the shipping is fast and the followup service is great. I'll be using them again, and will recommend them when I'm singing the praises of decent shaving kit.
Great shop, great selection, great service and prices
Found this shop while searching for proper shaving supplies and was not disappointed.
Excellent selection of razors, blades and grooming products: while not as broad as some other shops, everything is very well curated - no junk, just really good stuff.
Very fast dispatch and very sensible shipping prices: free shipping for orders over certain amount and cheapest express post i've ever seen in Aus online shops.
Overall, i'm very happy with those guys, already got tons of stuff from them and will get more.
Oh, one tiny bit that can be improved: i'd really would like to see a bit more selection in straight razors. Currently there are like two, and i'd really appreciate some more.
One of the best companies I've ever dealt with.
I have only recently started shopping with Beard & Blade but I have been blown away by their customer service and quality of products, not to mention their prices, they are so competitive. They stock hard to find items that are very popular with so many people. Cannot recommended the guys from Beard & Blade highly enough. Keep up the good work guys!!
Fast shipping. Great service
I placed my first order recently and was shocked at how fast you shipped it (especially with the current Corona situation). In addition to speedy delivery, the products are great. The Beard and Blade synthetic brush is soft and lathers really well.
So again, well done. I’ll definitely shop again. Cheers
Amazing customer service
I ordered from beard & blade. The product arrived promptly. When I had a concern the money was instantly refunded to me. Amazing customer service. I would order from them again with no hesitation.
Free delivery and wide range of products
A really wide range of grooming products for men and some for women. I received a slightly different product to what I ordered but customer service was helpful and resolved it quickly. Free delivery is offered as well.
I ordered three products on Sunday afternnoon and received them before lunch on Monday! Received free delivery and qualified for a discount. :) Packaging is environmently friendly, they use biodegradable beans. Products smell wonderful and hubby is happy, what more could a girl ask for? I would have no hesitation in recommending this company. Thank you Beard & Blade!
Wonderful customer service , got a message to say my order was being dispatched on the same day.
Courier company " lost " my package and a replacement was sent out by post immediately.
Well done to the team !!
Questions & Answers
can the items be delivered in India? and what would be the cost involved apart from shipping? Thanks.
Beard & Blade Supply Co.
Hi Rajesh, yes we do ship to India for only $14.99 flat rate :) All our international shipping details are in our FAQ section. Cheers!
Will delivery take less than a week if I live in Australia?
Yes usually we have it within 4 days of ordering
Beard & Blade Supply Co.
We dispatch orders on the same day if placed before 3PM (Melbourne time). Standard Delivery (free over $20) will usually arrive within 1-3 business days to Eastern capital cities (depending upon location), and Express Delivery will arrive in the next business day.
You can learn more about our delivery times and options here: https://www.beardandblade.com.au/pages/faqs#delivery
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.