Need to respond to their customer service emails!!
I placed an online order 2 weeks ago, apparently it is supposed to arrive within a week? Make sure to check your junk email for your confirmation email(mine went to junk!!), I have tried emailing customer service twice with no response I have no idea where my product is. I spent $100 and I am still waiting for any form of communication from this company... Where is your customer service?
No delivery of item bought
Ordered 4 items online never got 2 of them, attempted to contact via the email and phone number with no answer at all. Even tried using the customer support ticket with no result.
Shout out to Shaver Shop for Amazing Service
Shout out to the online team from Shaver Shop and the staff at the Kawana Waters store. Their level of customer service is second to none and I really appreciate how efficient their team was in answering my questions. I made two purchases based of what they recommended for my needs and I'm really happy. Thank you.
Returns policy goes against the competition and consumer act
I purchased a Philips IPL device from their online store. Upon opening the product the inside information said it wasn't suitable for me to use. The local shaver shop referred me to Philips to try and return the item and would not accept the return. After three weeks of haggling with Philips I am still unable to return the item. This page of the ACCC website says that a retailer is not allowed to refuse a return by referring you to the manufacturer or importer: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and I think their practices are actually illegal.
Well bought Braun series 5 shaver got home opened box foil broken went back today no we can’t help foils not under warranty what a load of rubbish this is broken in box now have to buy new foil next step dept of fair trading
I bought THE CREW CUT very happy with my purchase so easy to use your staff were very helpful the shop is well planned easy to look at all products for sale
Best customer service!
The staff at the store were so kind and helpful without being pushy and just trying to sell. It’s very hard to come by genuine customer service these days.
Big thumbs up!
Wrong product delivered
I ordered an electric toothbrush (for $24.95 including delivery) on Monday night. I received notification my product had been posted from the Mt Ommaney store on Tuesday, and received a package on Wednesday. However, the package instead contained a Braun face and beard trimmer (with a receipt for $39.95 + $9.95 postage). Staff contacted me on Saturday afternoon, and I called back on Sunday morning, and offered to drop the beard trimmer back to the store that afternoon, but requesting a discount (ideally of the full amount) for my toothbrush if I could pick it up at the same time, for my trouble. I was advised the staff member would need to contact a manager, who offered the very unhelpful suggestion that I could drop back the beard trimmer, and they would refund the toothbrush they had not supplied. This would leave me in exactly the same position I had been in nearly a week ago, with no electric toothbrush, but with the bonus of having spent an hour of my life acting as a free courier for the Shaver Shop, and wasting a Sunday afternoon taking my children to a shopping centre I would never normally drive to, to return a device I never requested. I declined to act as their free courier, and they said another manager could call me on Tuesday. I asked if this could be sorted out today, given it’s nearly a week since I ordered my product, and I was advised a manager from Indooroopilly would call me in 10-15 minutes. Hours later, I’m still waiting for the call, and rapidly running out of time to take it back today. Surely the staff can appreciate the kind of people who buy an electric toothbrush online choose to do so because they have very little time for life admin and shopping, and are going to request reasonable compensation if the store makes an error which requires the customer to go out of their way to correct?
Disgraceful online shopping
Every time I or my friends have placed an online order, I have never received correct order. There is always something going missing or wrong wit the order. I don't have any problem with their physical stores but online ordering is awful.
Fabulous service and advice
We were very well attended to when we visited Epping Shaver Shop yesterday.
Ellisha was very helpful, knowledgeable and had a friendly and professional manner.
We will definitely return to this store.
It’s very easy to reach. Every time I visit I get everything I want. Huge variety of products. Very trusted products. specially I like their customer service. Staff is very helpful with good knowledge about products.
Slimy sales staff, with their own best interests in mind...
After purchasing items a couple of times now from this shop, I’m starting to realise that the staff are generally just trying to upsell you on the most expensive item in the line of product you’re looking at buying. It’s very clear that the staff don’t have your best interests in mind, they have their own interests in mind (getting as much money out of you as possible).
The staff seem to not really understand what people are asking for & what they really need. They’re just sales staff trying to sell you on the most expensive item they can get you to buy.
If you go to this store, just take my advice and do your own research first, go in there knowing exactly which product you need, otherwise if you haven’t done your homework you will be upselled with items you don’t need and could have had a more affordable option (which they didn’t let you know about).
Great products and prices, but don’t be taken for a ride by the inexperienced & very slimy sales staff.
Great staff, good selection and great prices
Shopped here a few times always found staff really helpful and knowledgeable. Usually have some great deals in store. Limited width in terms of type of product but good selection on the product categories they do keep to give plenty of options
Fantastic Customer Service
Like to bring attention to wonderful customer service received from Emma (Lonsdale St store).
My purchase was for a small Wahl hair clipper part.
Emma made it an absolute pleasure to be served by her.
She is a credit to to herself and your company.
This is perfect CAN'T live without areeb was Good to me
This is perfect CAN'T live without areeb was Good satisfied cant live with out THE oreal b 900 it is the best electric toothbrush I have ever seen before or used I would recommend this product to any one who want's a Oral b 900 electric toothbrush
Great online shopping experience
The online store is easy to navigate. Registering for an account was simple. Locating items is made easy by the offered filters (type/brand/price etc).
Full range of products with product specifications and consumer reviews are available.
Checkout was just as easy with many payment options available, including ZipPay and AfterPay. Standard delivery coming (usually) from a Shaver Shop store closest to you. It only took 15 minutes from the time I submitted my order, to receiving confirmation and dispatch emails from ShaverShop and also AustraliaPost app letting me know that they have received the consignment information. ShaverShop are on the ball. They will also post to any nominated address (home, work, parcel locker etc). However, AusPost collected the parcel and it went from my local store to the Aus Post CBD distribution centre before coming back out to me, therefore taking longer than necessary. Still received 5 days after purchase though as promised.
I would definitely recommend the online store. Although it would be greatly improved with a 'Click & Collect' option.
Store manager didn't give me the information he was required to when selling the shaver
Information regarding keeping the blades sharp is supposed to be given to purchasers when they buy. I was not told to oil the blades after each use and just five months later, they are dull and cannot be restored.
I went into the Prahran shop to inquire why the blades were so dull after just five months and was told that the store manager who sold the shaver to me should have told me how to look after it. I asked them to replace the blades as it is their responsibility, however they refused.
Excellent customer service
I brought a shaver from the shaver shop in late 2017 that started exhibiting issues. I returned it to another Shaver Shop where the staff there provided excellent customer service and swapped out my faulty unit with a new one on the spot. Very happy with the service.
Practical and Affordable!
Employee kindly assisted when I requested for a price bid and the store was easy to navigate with the help of an employee. My family loves these high quality products!
Cheapest price and friendly professional service
I made my purchase from the Shaver shop in Bendigo over the phone .not only was the part i was inquiring about cheaper from the Shaver shop than i could find it for online .it was fast friendly professional service with my purchase arriving the next day from when i purchased it.
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