Beastwear

Beastwear is HORRIBLE HORRIBLE HORRIBLE – They have the worst customer service and response process ever and can't even be honest and truthful. Just take your money and not supply what you order and keep making excuses or not get back to you at all. I would've welcomed an opportunity to call and discuss the situation but they do not have a phone number - just all lazy emails when they want. Show details

Rip Off Merchants – Ordered a t-shirt from their website and I've pretty much given up expecting it after 18 months of no product and no answer to numerous emails. Show details

Excellent Service-Excellent Quality – Would highly recommend Aden and his team for their fast service,great prices and amazing quality.Definitely will be back in the future. Thank you for the quick delivery. From John & Vera Show details

On time delivery and Quality Product – Contacted Beastwear for a quote for our JRL Presentation Day, as well as our regular supplier. Beastwear price came in well under our regular supplier and promised to deliver before our Presentation Day. From payment of invoice it was under 3 weeks to get the products made and delivered on time. I am happy to say the delivery made it. Thank you very happy with the quality of the polos and replica jerseys. Show details

Customer Service - Custom Australian Baseball Jersey – Needed a custom Australian Baseball shirt to take to the USA arrived in 6 days including 3 day long weekend! Could not be happier with the product or the service! Show details

Took to court for over $10k of product – Took to court for over $10k kit ordered for a charity event, 15 months after we ordered!! If you're still missing your order, try sales-m@healong.com as they have many unpaid orders from Beastwear.

No quality control – Buyer beware. The government isn't telling people not to deal with them for nothing. https://www.fairtrading.nsw.gov.au/news-and-updates/updates/public-warnings They take longer to deliver product then promised, & will only deliver when pushed. If the colours are wrong they will blame the customer for giving them the wrong colours, and at the same time admit that they have no control over the colours that the printer prints.  Show details

Criminals - Appalling – They take your money and never delivery goods. Owe our club more than $10k in purchases. This company pressures you to order, pay, then they shut up shop and never return calls. The few times they email back, there is always excuses, they don't have phones, they are broken. Nonsense after nonsense, 12 months later. Do Not Use this Company.....!! Show details

Dodgy Scammers – Our rugby league club ordered a set of jerseys in December 2019. Long story short, it’s now October 2020 and we are still waiting. A complaint has been lodged with the Dept of Fair Trading. Do yourself a favour and buy elsewhere.

Dart Shirts Ordered Feb 2020 and still waiting – We ordered and paid for 40 shirts in Feb 2020 and are still waiting. Their website states orders placed before 1st June are delayed, orders after 1st june are not. I would not use this company ever again. They promise 2-4 week + shipping. Worst customer service I have ever dealt with. Phone goes directly to an answering service and emails if answered say the exact same message. Joke of a company. Show details

Do not purchase from BEASTWEAR! – DO NOT purchase from Beastwear, it has been a 9 month battle for me. My order arrived today and the jackets are not as per the design originally decided on (the bottom of the jackets have been stitched with elastic and are scrunched, the original design did not have this feature + the zippers are black and exposed, at no point was I contacted to… Read more

discuss the colour and exposure of the zips).

In October 2019 I placed and paid for an order for 12 ladies jackets. I was advised there would be 2-4 week production period + 7 business days for delivery.

In November 2019 I followed up with 5 emails throughout the month as there is no other way to contact the company, I was advised there was a production backlog resulting in unforeseen delays across clients. They were unable to offer compensation/refund even though there was a delay.

I emailed twice in December 2019 and thought I would give them a chance considering it was the holiday period. I did not receive an email until January 2020 advising the production team is still on holidays and as a result they are unable to share an update on the status of my order. At the end of January they advised they would have to re run my order as it had been lost in production.

In February 2020 I emailed 4 times and did not receive a response.

In March 2020 they advised they have since upgraded their equipment and are unable to match colours precisely. However they could get my order out in 3 weeks. I requested a new digital preview of the colours and they advised if I don't proceed with the rerun there would be $150 setup fee for the new digital preview. This was ridiculous considering there was no setup fee required when I initially placed my order and they would not provide a full refund at this stage. At the end of March I followed up and they could not provide a delivery date due to COVID-19, however they said it usually takes 1 week in production and due to the backlog it would be be 2-3 weeks.

In April 2020 I emailed 9 times and finally received a response advising my order would be dispatched on 8 May 2020.

In May 2020 I emailed 9 times and received an email back requesting my order and invoice details... I heard nothing back.

In June I received an email advising my order has been dispatched and they have since arrived, thank goodness! It was a ridiculous 9 month battle I hope nobody else falls victim to! The jackets that arrived are not the same as the design we agreed upon but this battle has been so frustrating I will not be contacting Beastwear to rectify the issue as I know they will just lie and delay the correction.

SCAMMERS AND THIEVES – Paid over $1000 for shirts, its been 6 months, and shirts never arrived. After numerous emails and leaving messages at a call center the only response was by email with more and more lies of when my shirts will be printed and sent to me. They ignore the complaints I have made with the QLD Department of Fair Trade, I am now seeking advice and sending in a complaint with the NSW Department of Fair Trade.... Fingers crossed.

Scam Company - Take your money and don't supply any product – They take your money and don't supply any product Once they have your money they hide behind an answering service and never call you back. They have also done this to my local sports club. Do not give them your money. I have lodged claims against them with Qld & NSW Office of fair trading. Show details

Pathetic - I'm taking them to court – I genuinely have no option but to take them to court to get our money back. It's been four months. I went to Consumer Affairs, they ignored them. They took over $2 000 from us, for jerseys for the children, and they've done nothing. Show details

Do not use this company – Company has given me 4 different arrival dates of shirts and everytime I question the dates after not receiving my product I am given several excuses including their warehouse had flooded after advising them of legal proceedings against this company. It has been 2 months and they told me my shirts have been shipped however no one can provide me with a tracking number. Very unprofessional. I wish I had read these reviews before going to them.

This company is pathetic, avoid them! – The contact number is an off site call centre where your details are taken and not responded to. The company consists of a sales rep and the owner and, items are made elsewhere. We received our jerseys only to find they had not put the numbers on them. Jerseys without numbers are useless. I had to pay to get some numbers screen printed so my… Read more

team could play in our tournament. When eventually speaking to the sales rep about getting the correct jerseys sent, I had to pay a $50 reprinting fee and also an extra $20 for postage. The sales rep was apologetic but the issues were to happen again when Beastwear were given a second chance, that is another post.

Please don’t use Beastwear.

I am now using Kridget Kreations and they are so much better.

Do not use this company – ***disgusting*** ordered jerseys and shirts for a mental health, anti bullying and suicide round for our local football team. 200 pieces in total. Jerseys turned up on time and correct spelling of the two young ones names spelt correct. However!!! Supporter shirts arrived after the event, and my daughters name (who passed by suicide at only 13) on… Read more

the shirts were spelt incorrectly!!! After telling this mob on several occasions before order placed that her name was wrong!! Beastwear refuse to take responsibility and replace the shirts with correct spelling. (did however offer to fix if we ordered an additional 100 shirts) lol. They are scammers and do not care about the pain and anguish they have caused us all. We are now left with 100 shirts we can not use and thats 100 shirts that arent getting the message out there about teen suicide, bullying and mental illness. Please do not use this scamming place!!!!!!! Even with proof they were in the wrong the guy kept making excuses and was very rude and dismissive about the whole thing. Not even an apology. Do not use!!!!!

Stay away from Beastwear – Speaking here as the current captain of the Aussie-Brazilian squad in rugby league, and our first experience with Beastwear simply didn't happen - after making sure they had plenty of time to get our kits ready for an international event here in Sydney, they failed to deliver. We had to play on a suburban club strip and lost the opportunity to… Read more

give back to our sponsors and represent the colour and symbols of our country. Suffice to say it felt like a joke, and every player in the squad was not impressed by Beastwear efforts.

After many weeks and emails and trying to make it work, one of us travelled to Brasil for a historic trip to promote the sport, make donations and connect with the growing clubs back in the homeland. Beastwear, once more, failed to deliver - this time a whopping 90 kits for men's, women and teenagers hoping for a sporting future repping their country.

Beastwear is a joke. Stay away. They don't deserve your money. Look elsewhere.

rugby league women – shame on you want you have done to the Brazil women rugby league team i will never buy from you again poor women have been crashed you and disgusting people

Pathetic! – Will never buy from beastwear again. Poor communication, unprofessional, when I did get a email reply I'm sure it was from a child. Never again. Can never get a straight answer, kept telling me it's on its way but couldn't give me a tracking #. Show details

PNG Jersey - NOT IMPRESSED!!! – Ordered a PNG Jersey for my son's B'day , made sure we ordered 4 weeks out to allow for any delays , after 2 weeks waiting we chased was advised oh will be there by Friday this week, NEVER arrived, chased again, again told will be there by end of the week (the 3rd week and 1 week before sons b'day) still hasn't arrived, eventually called them and… Read more

was told will get a call back , 48 hours never called, my partner called and was advised someone will call back, he wasn't impressed and told them NO we have been told bull about tracking and sending , was told cancel the order then !! ... so we did we cancelled the order and asked for our money back ... VERY DISAPPOINTING as my son wanted that Jersey .... Will NEVER EVER use this company again , and Highly advise against ANYONE ordering from them, Customer service is Non existent for such a big company you'd expect more from them ! If I could rate Negative 5 Stars they would get that !!!

Fraudulent company – Ordered 4 weeks out personalised for international team. $2700 order. Never arrived. Told many times its on transit to delivery address. Never ever use them. Complete scam. Legal proceedings underway.

AVOID at all costs. Fraudulent setup, well known to Fair Trade NSW – The most offensive customer service I have ever come across. Incorrect design was printed ( after months of chasing up my order- the sport season was over by the time the shirts arrived and subsequently had to be returned as no names/numbers printed and ladies singlets were children sizing). Yet to receive the correct shirts. Lied directly to me… Read more

about having posted my order , false tracking number supplied. I have reported to Fair Trade who are very familiar with this incredibly fraudulent company. Do NOT use.

Thieves and Liars – We ordered cream shirts with maroon piping. When they (eventually) turned up they were bright white with gold piping. Wrong material too. Evidently that was our fault and not theirs. Service is close to non-existant. The "designs" they send you are laughable (update from MS Paint guys!) Went through 3 sales people in 6 months. They stopped… Read more

answering emails until eventually the dude I assume is the boss responded but only after I threatened legal action. He was rude, arrogant and dismissive. Never actually answered any questions directly, just kept reiterating they would accept ZERO responsibility for the wrong items being made. I should also mention the product we did get was horrible. Just horrible. DO NOT USE BEASTWEAR. I can not stress that enough.

Avoid danger danger - Don't Get Trapped in Their Web of Lies!!!! – I have ordered through this company previously with no issue so without thinking, 4ish years later, I ordered again. Big mistake _ huge mistake. Like the other reviews on here (I wished I had researched before reordering through them) - the customer service, communication and all round contact with this company is painful for lack of a better… Read more

(and non swear word). The emails responses, if you get any at all, consist of one words answers littered with arrogance. The sales rep -[name removed] responds and forget what dates he has committed too and constantly extend the date they give you to expect your items. Claims that payments we made were late or received weeks later than when sent through, claim that the shirt are in production and then skips up and says they haven't hit production, have been sent through the post and then when you chase up where they are he forgets and says they are waiting to be posted. Often all the lies are included in the same email chain. Their website says turn around is 2-4 weeks - pfffft blow that out by a few months. They lie about dates, where production is up to and can't keep up with their own lies. If only they scrolled down on their own email chain. Phone calls (I assume they use a 3rd party message company - otherwise the ladies who answer the phone cop the brunt) are never put through, answered or returned. It is either a family run business where everyone is covering each others butt or after asking several times for a manager/owner or director to call me back is NEVER followed through. Beastwear - you would have a better chance at running a circus - you don't deserve the business of honest people because you guys are far from honest. Anyone who works here should be ashamed of working for a business with this ethic (or lack there of). As someone else said MUPPETS!

Worst service -Avoid using them at whatever cost I would give no stars if possible – I ordered 63 separate kits for a rugby tournament in Vietnam about 3 months prior to travel the service at that time did see very good and seamless. when we got our items, there were 4 pieces missing, i didn't think this was a huge deal we could just get a refund from them for the 4 missing items. WOW WAS I WRONG, it took them 3 months to even… Read more

give me a proper response. they don't even have a reception, it kept going to an off site call centre that takes messages but can not give assistance in any other way.

i called 6 times over 4 weeks and emailed numerous times then we went to Vietnam.

i advised the people that had not received there items that i would pursue a refund for them.

when i finally spoke to someone after 2 months of avoidance he offered me some help which i was thankful for however after we just kept going around the block he decided that as a GESTURE OF GOODWILL (even though we had paid for it) he would give us a credit for future use which was not good enough to me cause we will never ever use this pathetic company for future use i wanted the refund so i could provide it to those who paid.

they were not going to give us the money that was paid for apparel that had been paid for.

i left some comments on there face book page which then they tried to email me and say they are going to sue me if i leave negative comments.

this company is a joke, i would not suggest using them at all there uniforms are of average value i would definitely recommend using another provider and pay a little more.