Between the 1st of August, 2019 and October 31st, 2019, Beautyrest is offering each reviewer that posts a review a bed sheet set. This is only open to customers that register their beds between this period. This bed sheet set is the respective size of the Beautyrest mattress that the reviewer has purchased. This applies to both positive and negative reviews. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Beautyrest only provides one set of sheets for each purchase. For the Terms and Conditions regarding this, please see here.
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If only I can save one of you from making the same mistake.
I'm not normally one to complain. I'll choke back a bad schnitzel just so I don't have to confront anyone. I also don't leave bad reviews. I'm in business and I know it is hard to business with social media these days.
I did however complain about my Beautyrest Black mattress. RRP is around $12k. Both the wife and I sleep on an angle, because the mattress is noticeably higher in the middle than on the sides.
It is has been like this from maybe 2 years into the purchase. Put up for it for years, because again, not one to complain.
I am slightly overweight like most Australians, but nowhere near morbidly obese.
I recently put in a warranty claim and got told:
Sagged at 5yrs even with monthly rotation
Sagged at 5yrs even with monthly rotation as per the warranty card. Fortunately the company picked up the mattress repaired it and dropped it back free. They also gave me a loaner while they had it. Can’t complain at all. Glad it got sorted.
Terrible Customer Support And Warranty
I bought a Beautyrest Naples queen mattress from Harvey Norman. She always emphasized on 10 Years warranty and if anything happened they will replace the mattress. The mattress started to dent after two weeks and when I asked them to take action they just referred me to the manufacturer. After 6 months communication manufacturer replied to me “This is a completely normal occurrence for your mattress”. I threw it out and just wanted to let other people know when purchasing a mattress from Harvey Norman you will not get any customer support in the future.
I purchased a beautyrest mattress it was very comfortable at the store as a sat and lay on the mattress for a trial and even when it arrived home it was fine. But about day 10 I noticed it was loosing its shape by day 15 I noticed the mattress was sloppy and had indentations where we would lay. You could see those indentations when I made the bed and it stayed that way. I called the store I purchased the mattress from they advised me to call beautyrest which I did. Each night the mattress got worse.The company asked me to take a multitude of pi...ctures which I did and I sent them to beautyrest. They then told me they would collect the mattress for repair and offered me a used mattress to sleep on which stipulated this will not be a similar mattress this will be a hard mattress for your use it has been cleaned! They said they will take my mattress and it will take 30 day to repair. I believed I was investing in a good mattress as I purchased it from Harvey Norman store the price was quiet high compared to mattress I have had before but I thought this is an investment it will last us sometime. I now need to purchase another mattress to sleep on as I will not sleep on a used hard mattress. I also wonder will I receive the mattress back that I purchased? I am appalled by what beautyrest have offered me regarding a 30 day old bed at the price I payed for this mattress. I believe I could buy a new one every year for at least 5 years or more to sleep on. Shame on you beautyrest!!! I will be calling consumer protection WA I can understand you repairing a mattress that may have been a few years old but not days old? I would of appreciated a new mattress that’s all and an apology or explanation to why this has happened! Also most quality products for instance koala mattress will give you a full refund if you are unhappy with your purchase for any reason is you are unhappy maybe beautrest should take a look at that!!!
Wonderful comfortable sleep
Store was very well laid out and easy to compare products.
A good range of mattresses.
Very satisfied with the quality.
Did not have to assemble bed and it was delivered the same day.
Beautyrest vermont mattress is spacious, provides a soft comfort for side sleeping whilst still being very supportive over the length of the body. We love the fresh, luxurious feel of our mattress and it was priced at $18,000 then got it on special for $12,000 best money spent so far
Had issues with the mattress but resolved through customer support
We had number of issues with the mattress after purchasing it but all resolved through customer support repair process. Raising the customer support call and communication with Beautyrest was easy through portal
I grabbed the opportunity when I saw the promo prices for Montana and Alaska mattresses. Satisfaction guaranteed when I slept on it on the first night. Harvey Norman changed my life.
Silver Montana medium
Harvey Norman displayed the product well, with many different mattresses to choose from.
I decided on the Beautyrest Silver Montana medium mattress and what a great decision that has been. I suffer with neck and back issues and this mattress has been great for me. It is very comfortable and has wonderful support. Very happy with my purchase
Bautyrest firm. Wow exceeded expectation
Beauty Rest Firm. Absolutely love it. I did so much testing and reviewing many different types. I made my final decision quite quickly after speaking to Michael Parry at Harvey Norman Erina. He didnt need to sell it to me I was happy to buy after informative advice and comparisons. It made such a difference in one night. Suggested one month to get used to it. If it continues. I will have the best relaxed sleep with little or no morning pain, Love the thickness quality and attention to detail comfort support . Like the height,which makes entry a...nd exit easy and comfortable. Looks so good also.Usually i wake during the night a few times a night and of course with the sunrise. First night slept through nearly nine hours even with osteoarthritis neck to toe. Relief. relief. The cost is expensive but wow what a difference it makes for long term use.
So so comfy
The Revolution model medium plush is like sleeping on a cloud. I was worried it wouldn't be as comfy when we got it but it is. The pillowtop seems to help with my sore muscles and didn't feel my partner move at all.
No assembly required and easy to move around.
Silver Medium Mattress
We purchased this Medium Beautyrest Silver mattress from Harvey Norman. Our previous mattress was a King Koil Plush and it has lost it's support quite badly after only 5 years. We are hoping this new Medium mattress will not sag over time as the King Koil did. My husband really likes the new mattress and I am still getting used to the firmer feel. So far so good!
A excellent nights SLEEP
We are sleeping soundly with this new mattress from Harvey Norman. A touch high but well worth it as we have a good nights just the thing for my bad back.
Firm silver mattress
This is the second firm beautyrest queen bed I have purchased this year. I loved the first one so much it was a no brainer to purchase another. It arrived today and I've already have a very pleasing sleep on it!
Gold firm Queen size
This bed is super super comfortable!
I purchased it in March and have been extremely happy with it since day one!
I like a firm tall bed - so it ticks all the boxes for me!
Questions & Answers
Hi there, I've purchased beautyrest silver montana firm Mattress in harvey norman , used it for couple weeks then turns out it has defects on the edge side. It becomes tilted. My mattress now is on your warehouse. My question, are you guys gonna fix my mattress or give me refurbished mattress? I don't want to get refurbished mattress since my baby had bad eczema.
Please advise your claim number so we can look up details.
Hi there, would you help me to check.
Here is claim number
I'm not sure which one you need.
Looking forward to hearing back from you.
I also can provide you photos that the mattress has defect and tilted in edge side. Make me has back pain and sleep deprived. Please consider us to find better solution and I'm concerned on getting used mattress that is not mine cause my daughter allergic to dust mite.
we purchased a Liberty Plus King mattress it was very nice to sleep on when first purchased
Now it is got very firm in the usual sleeping spots and can feel when the other person moves
was wondering what the warranty covered ?
Best Regards Col
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