BecexTech Australia

Ordered the Tamron 35-150mm f/2-2.8 Di III, and the entire experience with Becextech was excellent. The shipping was incredibly quick, and the lens arrived in perfect condition. Extremely satisfied with my purchase and would highly recommend them. Show details

Terrible customer service, sent me a faulty phone that wouldn't charge straight out the box, paid for its return express to get the situation sorted asap and 2 and half weeks later they end up telling me they a stock problem. After this terrible… Read more

experience I won't be recommending this company to anyone. They were slow in responding and under the circumstances it should have been sorted swiftly. If I could 0 out of 5 I would.

Bought Samsung Z Fold 7 5G 512gb mobile phone. As advised delivered within one week by reliable courier. Responded to delivery enquiry within an hour. Competent organisation that respects its customers. Price was very competitive. Show details

I cannot believe in this day and age an experience like this can occur with an honest buyer with a supposedly competent online tech retailer. I ordered a Samsung S21 phone on 1$ Feb 26 , opened the required account to purchase. Next day started… Read more

getting 1 of many emails about this phone I had just bought apparently sitting in my inbox, but I had received an order confirmation. Tried to log on to account 1 Feb, said temporarily suspended. Sent email to seek clarification about order status, told no problems, just be patient. Same answer on subsequent enquiries until day 5 they say oops, out of stock, so as per their email where I can get a refund , I say PLEASE send me my money back. Still waiting for refund after they have taken my money and had it over a week for a product they did not even have in stock - so I have gone to Paypal to resolve issue. Here's the fun, they have till 12 Mar to reply and I have been without a phone for over a week, I would love the money back in my account before I commit to another purchase on credit card. If they were really concerned about their stuff up, they would apologise PROFUSELY and get my money back to me ASAP. I would NEVER recommend dealing with this company. Only reason I thought I would try them is because company I normally use (ie Rebeelo no bad experiences here for 3 purchases) had no stock of phone I wanted. My argument is if I try and purchase ag an oil filter from Supercheap or Repco, they will not even accept payment if there is no stock, but oh, will happily take your hundreds of dollars for an item we don't have and then take forever to give your money back, which I will believe when I have it back in my account. Will keep pushing and no wait for PayPal. Just put this up so I can warn others before they make same mistake I did. I have sent evidence to PayPal as I have written emails for all this drama

I purchased a brand new Samsung Galaxy Tab S10+ 5G from BecexTech early in June 2026. Their after sales service via email was prompt and efficient, the delivery from Hong Kong took a bit over a week and I saved a considerable sum compared to the Australian retail price. I understand Samsung Australia won't back it with a warranty but that risk is minimal considering the quality of Samsung's products. The tablet itself is exceptional.

I bought a Poco X8 Pro Max 12/512GB from BecexTech that offered a very competitive price. There was an IT issue in the ordering process, but they were quick to respond and patient to resolve the issue. Once the phone was dispatched, it took a very short time to arrive. I am very happy with the phone received. It exceeds my expectations.

I am so happy with my S25+ The phone arrived brand new. Great value...plus Everything was well organised by BecexTech Australia. I received 5 star customer service.... throughout the whole process l was very well supported GREAT CLEAR COMMUNICATION & now as lm extremely happy with the whole process....tomorrow l will be purchasing another phone… Read more

for my son. Awesome BecexTech lm so happy to have found an excellent online mobile phone company....WELL DONE TO THE WHOLE TEAM

**Warning – Avoid Dealing with BEXCEXtech** Please be aware and avoid dealing with BEXCEXtech. I purchased an iPhone from them, but after placing my order, I received no delivery or shipping information. When I contacted customer service to ask for an update, I was told that the price I had paid was "incorrect" due to a supposed system pricing… Read more

glitch. They then demanded that I pay an additional if I wanted my order to proceed.

I refused and requested that my order be cancelled and that my payment be refunded. However, the customer service agent could not provide any timeframe for when I would receive my refund.

Based on my experience, I strongly recommend that others exercise caution before purchasing from this company. I also encourage potential buyers to read other customer reviews, as my experience appears to be consistent with many of the concerns raised by others.

Misleading advertising saying item in stock. They don't tell you that it is in stock in Hong Kong, unless you search throught the small print. Paid for express shipping and it took 5 days to leave Hong Kong. It is now 8 days since I placed the order with this mob, and I am still waiting. Show details

Extremely disappointing experience. The product listing failed to clearly disclose key information prior to purchase, most notably that the seller is not an authorised reseller. As a result, the item appears to be a grey import, which may not be eligible for manufacturer warranties, promotions, or other official support programs. When this issue… Read more

was raised, the seller classified it as a “change of mind” return and proposed a restocking fee, rather than addressing the lack of disclosure. This response was unsatisfactory and did not reflect the nature of the concern. Additionally, there are reports that the seller is currently under investigation by enforcement agencies for alleged predatory and dishonest business practices. Based on this experience, I would strongly advise others to avoid purchasing from this seller.

★☆☆☆☆ I recently purchased an iPad 4th Generation from BecexTech through Kogan for my daughter. While I understood that I was purchasing an older device, I was not aware of the extent of the software and compatibility limitations. After receiving the iPad, I discovered that many commonly used applications could not be installed, iCloud backups… Read more

could not be restored, and even basic services such as Google and YouTube did not function properly. In my view, these limitations significantly affected the usability of the device for everyday use.

I contacted BecexTech to discuss the issues and provided photographs showing the problems I experienced. Their position was that the device was operating as designed and that the limitations were due to the age of the device and the maximum supported iOS version.

Although they eventually agreed to accept a return, it was only under their Change of Mind Policy and subject to a $25 restocking fee on a $99 purchase. Kogan also requested that the fee be waived, however BecexTech declined.

I appreciate that a return was offered, but I am disappointed with the overall outcome and do not feel the practical limitations of the device were adequately disclosed before purchase. Based on this experience, I would not purchase from BecexTech again.

BecexTech advertsies on Amazon a Nikon D780 Australian Model, but will send an imported model from Hong Kong. The seller advitises on Amazon the model number VBA560BA, which is an Australian Nikon model number, they advertsie that the manufactuer is Nikon Australia and they advertise a 12 month manufacturers warrenty. The warrenty you get is their own warrenty which they claim to be like Nikon's warrenty Show details

Never thought an online shopping experience could be this bad in 2026, but my experience with BecexTech has been absolutely terrible. Before placing the order, I specifically asked whether the Xiaomi 17 Ultra Green 1TB was genuinely stocked in Australia because I needed it delivered on time for a birthday. I was reassured with vague delivery… Read more

estimates. However, for over a week after purchasing, all I received was the same repeated excuse: “we are getting an update from the warehouse.”

It should not take days just to confirm whether an item has even been dispatched. It became obvious that this store does not genuinely stock the products themselves and is simply acting as a middleman with very little control over the order and shipment process.

The communication was poor, the transparency was worse. In the email communication, the seller could not even get the phone size or color right, the whole experience completely destroyed my confidence in both the seller and the product itself. After an entire week of waiting, the seller still did not even know where the phone was — despite me paying extra for express shipping.

I ended up requesting a full refund because I simply did not trust that I would receive what was advertised, or receive it within a reasonable timeframe.

Would not recommend.

Bought a CN model OnePlus 13 with global flash. Advertised to work perfectly. Phone goes through a boot loop when ever connecting to home wifi or any network drop. Tried discussing with support and they confirmed that it's a software issues due and the device cannot be updated. Thus making it a major fault. They wouldn't agree and refused to offer… Read more

a refund garentee or replacement unless I sent the device back first. Meaning I could be without a phone for months needing to buy a new one in the meantime, but they can also refuse refund or repair during that time leaving me with a $1400 device that I cannot sell or use. So not only would I be out having to buy a new one but they could deny me refund having me be out of pocket. I use to recommend this seller but please do not buy from them.

These guys are conmen, with a history of scamming people. Avoid these guys if you don't want to get scammed. I bought a Samsung Galaxy Watch 8 Classic, listed as brand new from their website. The watch arrived and when I started it up, it had already been setup on another device. On top of this the watch also had faulty GPS. I provided a video… Read more

showing all this and was told they will check it out but if their own guys didn't find anything wrong with it they would charge me an $85 admin fee plus additional costs. This is despite the video showing clearly what the issues are

Bought my referb Iphone 15 Pro Max about 3 weeks ago, waited till now to review. FAB phone, Fab service, Fast delivery, Quick response to questions, Could not be happier. Truly its a great phone and the camera lives up to the hype. Fully Recommend it and Becex Show details

DO NOT PURCHASE FROM THIS COMPANY. Purchase a mobile phone online, paid for express post. Received email notification 31st March that the order was enroute and was supplied Aus Post tracking number. Paid for express post (1-3 days). Thursday 9th April raised query with Aus Post, Aus post reply was they had not received package. This company… Read more

blamed me for the address i supplied - their system accepted it. They had 5 business days to contact me by email or phone and did nothing until i contacted them. Was told it's my fault. Was also told it would be sent. Aus Post tracking showed that 5 business days later they received the package on Thursday 16th April. Received package on Wednesday 22nd April. To make matters worse extra items that were purchased were not supplied. Requested refund for extra items not supplied and in all this mess at least they replied that they would refund these items. So 14 business days afetr paying for express post i received the package. I was blamed for address issue and Aus Post blamed by them for delays. They blame anyone sles and take no responsibility. NEVER AGAIN will i purchase from these people. Make up your own mind but be careful. I have all the mails etc to prove all this.