4,769 reviews
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Pros
Cons
Verdict
Customer experiences with BecexTech Australia are sharply divided. While many buyers successfully receive competitively priced tech items with the help of responsive support staff, a significant number report frustrating logistics, delayed international shipping, and difficulties handling returns or warranty claims. Prospective shoppers should weigh the potential savings against the risks of encountering customer service disputes and extended delivery timelines if issues arise.
Placing my order was incredibly straightforward. The website is easy to navigate, checkout was seamless, and I received my confirmation email immediately. Looking forward to receiving the item!
Very happy with my purchase. Was eyeing several different websites to make sure I got the best deal and BecexTech came out on top. Got a S25+ that was just as described, the only minor downside is that the speakers needed a bit of cleaning, but other than that it was in perfect condition.
- +7
Bait and switch pricing – demanded more money after payment I placed an order online, completed the checkout process, and paid in full. After taking my money, BecexTech contacted me and demanded an additional $61 before they would ship my product. This is a classic bait-and-switch tactic and violates Australian Consumer Law regarding advertised… Read more
pricing. If you advertise a price and accept payment, you should honor it. Be very careful buying from this site.
Reviews with attachments
Item was delivered safely. Item is in really good condition. Show details
I am pleased with my purchase of refurbished Samsung Galaxy S23 phone in pristine condition. The phone was delivered very fast and in condition as described. The staff at Becex Tech were very professional as I communicated with them on few occasions. The phone is very responsive and the battery performs very well throughout the day. Show details
1⭐ Poor after-sales support when a parcel goes missing My order for a Samsung fold 7 never arrived. Australia Post told me in writing that they could not verify correct delivery, because the person who signed for the parcel is not known at my address. They advised that the sender (BecexTech) needed to follow it up with them through their business… Read more
channels.
I had also paid for postage insurance, yet I was still left without the item or a refund.
If something goes wrong with delivery, be prepared to chase it yourself. I'd think twice before ordering from them.
Worst company tech to buy from. Delivery late. Cause the products base on Hong Kong. Becareful when purchasing. Think twice. Because there are 15percents restocking fee if u want to refund plus 25$ admin fee All these things not state anywhere in website, got the bad experience that's why I shared. Carefully and think twice before purchase anything from becextech. Never buy anymore from guys. Thanks for the hassle Show details
seems like we were conned like 90 percent of the others posting here, paid express postave, now 2 weeks on still waiting, very poor tracking ( see attached) with little to no details. chinese drop shippers no local stock. Show details
Horrible horrible people sent me a faulty piece of crap batteries dies so fast wants to make me pay to send it back and wouldn't refund untill they do an inspection they will make out the phone is fine and lie that's the reason also they won't give me a partial refund so I can go fix it my self I do not recommend at all do not shop hear a phone… Read more
with excellent refurbished should have 80 percent battery degrade only not 40 I added prof I'm not making this up
- +1
Purchased a refurbished phone advertised as “Pristine condition” from BecexTech. The device received did not match that description and was closer to “Good condition” at best. Upon raising the issue, I was initially offered $20 or a phone case and screen protector to keep the phone in its current condition. This was not acceptable given the… Read more
device did not match the advertised grading.
I returned the phone immediately the next morning as instructed. From there, the process became unnecessarily slow. Despite tracking showing delivery to their PO Box, there was a delay in collection and no meaningful action taken until follow-up contact was made. This added avoidable time to an already urgent situation, as the phone was needed immediately.
After they eventually processed the return, I was offered a replacement in the same refurbished “pristine” category. I did not accept due to lack of confidence in receiving a correctly graded device.
I requested a refund instead, which only progressed after further escalation and additional waiting time.
The core issue was the misrepresentation of the product condition, followed by delays in handling the return and resolving the matter, which left me without a phone for over a week despite the urgency of the purchase.
Communication was consistent, but the overall handling felt slow and unnecessarily drawn out before reaching a refund.
Warning re Express freight- don't bother. I wrote and asked this mob before I ordered and they quoted 1-2 business days to ship then 1-3 business days to deliver with express freight. It took them three days to ship and day 5 its still in Hong Kong. Finally left today (6th). thats outside their so called standard shipping times. Save your $15 as… Read more
it makes zero difference . Just use their free freight and ignore their shipping info- it will take at least 9 days to Australia. I'll review the device if I ever get it- really needed it this week so pretty annoyed. Could have bought it through Amazon and sorry I didn't as I would have received it tomorrow. Even Aliexpress is faster than these people now
What a poor excuse for a business. They play dumb, pretend to want to help. Don't have the intelligence to ensure they communicate consistently or keep track of what they have said previously. Really they are just scamming ppl and have no care to act in good faith or morally correct. Motorola 60 ultra purchased in Dec returned in Feb after… Read more
automatic android software upgrade wouldn't accept any pins or codes from Motorola. Motorola support team themselves advised to return it to supplier for refund or replacement.. They claim software issues are not covered under warranty. Motorola state it's a flaw in the product and needs to be replaced. After months of varying emails asking for personal account details and pass words they now want to return the item unfixed. They need to be held accountable for being so dodgey and ripping good ppl off. Buyer beware they have no care or desire to do the right thing. I'm taking my complaint up to consumer affairs due to not wanting anyone else to be ripped off. Really just rotting ppl for their own
Find out how BecexTech Australia compares to other Electronics & Computing Shops
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Plays games selling beat up Iphones well below condition description. Best case scenario, you get to return it at your own time and expense. Just don’t buy. Attached pic, “excellent”. Phone frame scratched, chipped, sandpapered screen. Chipped camera lens. Show details
DO NOT PURCHASE FROM BECEXTECH. I purchased a Canon 45mm RF 1.2 camera lens from them and paid for express shipping. After 5 days (3 business days) I did not hear anything from them about my order being shipped. I reached out and was informed that the price on the website was wrong and they needed to charge and additional $431 dollars in order for… Read more
the item to be sent. Not only is this illegal in Australia and many other countries, but they also flat out lied to me and said this is "a competitive price on the market" meanwhile, every single retailer in Australia in selling this exact lens for 600-700 dollars. I only bought it from them to receive fast shipping. I'm genuinely floored by how bad this is, extremely scummy on their part. MASSIVE waste of my time. They reached out to me after this post was made and sadly, still took no accountability for their wrongdoing. In Fact they sent me lengthy emails being defensive, evasive, and subtly dishonest. Do yourself a favour and avoid this company at all costs. I'll attach documents to support everything I've said.
Latest follow-ups
Disappointing experience – Order was late, incomplete and defective with poor communication. @becextech.co.nz. For a month now I have been trying to get either the phone I ordered repaired, a replacement or a refund. I have sent the phone back at substantial additional cost… Read more
to me. At no stage has Becextech ever initiated contact to inform of delays, I have had to contact them. There customer service phone line is disconnected so all contact is via email. The answer is always..." a few more days". That day never comes. I personally think it is a scam. Do not believe anything they say either on their flashy website about delivery times, customer service or there refund terms. Their website says 3 to 5 days, I asked for the postage to be refunded nearly three weeks ago....still haven't said they will. I hope no-one else makes the decision to buy off them and gets ripped off like me.
Follow-up · It was a long time ago now...to be honest I struggle to remember. I think they originally sold stock they didn't have hence the time delay and when it arrived the back fell off the phone and there's no screen protector that had been paid for. I sent it back and it took ages for them to refund. Was sorted eventually but poor communication and unnecessary delays.
Brought 2 phones for my kids. Tracking communication absolutely sucked, wrong colour phones to what I ordered and they forgot the screen protectors. Tried communicating again unsuccessfully... just a caution for all possible buyers.... you get what you pay for, go cheap get cheap. Show details
Follow-up · Zero response from customer service.
- +1
Buyer beware! Pristine phones are not pristine or even close.returns are just almost impossible. I still haven’t got my money back. I had to pay for postage back to Australia. $89!!! Batteries re dangerous goods. Do not buy from them. The phone… Read more
number also does not work or exist. I paid for a pristine condition phone, they offered me $20 refund to keep it. You look at the photos. I don’t trust whatever if any repairs they have done on it.
Follow-up · These guys are the biggest scamming avoiding answering questions ambiguous answers pr*cks that I've ever come across in regards to customer service. They are literally sending out inferior products and making it difficult for people to return them and just gathering money from that they don't actually provide a product that is of any value as… Read more
Positive reviews
I bought 2 mobile from becex tech, 1 is Samsung 22ultra and other is 24 ultra. I ordered pristine condition. I got 22ultra in just 4 days in New Zealand and other one taken 8days to reach New Zealand. Both phone are looks like new, batteries are goods and there is no visible marks. Rates are lowest in all over industry with 1 year warranty. I prefer any one who want to buy refurbished mobile Show details
Nothing but positive feedback for BecexTech. Ordered a Razr 60 Ultra and not only was it a brilliant price but the customer service was outstanding. Emily in support was brilliant and answered emails within about 30 minutes. Wasn't my first purchase and wont be my last. Show details
I was honestly a little bit sceptical purchasing a new phone, but I received excellent and quick responses from the customer service team answering my questions before purchasing. I have had absolutely no issues with payment, delivery and the phone itself was brand new and works perfectly. Show details
Negative reviews
Disappointing experience – Samsung Fold order I ordered a Samsung Fold from this business on 18 September. At the time of purchase, I was advised that the order would be delivered latest by 30 September. The delivery date passed without any update. I contacted the business to ask for an update, but I was unable to get a clear or firm delivery… Read more
date. Most of the responses I received were apologies without a clear explanation of when the order would actually be delivered.
I also had concerns about the documentation provided with the purchase, including the lack of a GST tax invoice. I would recommend that customers confirm the seller's Australian business details, invoice arrangements, warranty and product sourcing before placing an order.
After further follow-up, I sent an email on 6 October advising that, if the refund was not provided, I would consider raising the matter with the ACCC and the relevant consumer affairs authority. The refund was processed immediately after that email.
Find out how BecexTech Australia compares to other Electronics & Computing Shops
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Avoid this business. In my opinion, the way it presents itself is misleading from start to finish. I ordered a Samsung Galaxy S26 Ultra 512GB for $1,682 on 29 September 2026. Before paying, I deliberately checked who I was buying from. Everything on their website says Australian retailer: a .com.au domain, "Australian-based support", "In stock"… Read more
with a "1 Year Standard Australian Warranty". Their own "Beware of Scams" page even warns customers against grey market sellers of imported stock.
Then the shipping notice arrived: the phone was coming from Hong Kong. Exactly the grey import they warn customers about, and it was never disclosed before payment.
It gets worse:
No invoice. I paid $1,682 and received no invoice and no receipt, only around 5 marketing emails a day. I run a business myself. Every legitimate business sends an invoice the moment it takes a payment. No ABN. There is no ABN anywhere on their website. A genuine Australian retailer has nothing to hide. Hidden costs. They advertise "no hidden fees", while their fine print says import taxes and duties "may be borne by the buyer". Fake warranty claim. The product page promises a manufacturer and Australian warranty. Support then admitted in writing that it's only their own seller warranty, not Samsung's. Cancellation runaround. I cancelled the same evening. Support claimed it was too late because the parcel was already with the courier, but DPEX tracking never showed a pickup. $35 admin fee. Days later they suddenly "retrieved" the parcel and cancelled, but charged me a $35 admin fee. It appears nowhere in their published terms, while they advertise a 14-day money back guarantee.
The ACCC has previously taken action against this business for failing to disclose that its products are international versions. Based on my experience, nothing has changed.
I got a PARTIAL refund of $1,647. Only after several firm emails.
Do not trust !! They sent me red iphone when I order white ... then didn't want 2 take the phone back for exchange ... I had 2 pay postage in the end and when they got fone back they didn't have one white in colour and wanted me 2 pay another $150 for a different colour ... so disappointed ... now I'm fighting for a refund Show details
Recent reviews
It was truly a most lousy and negative experience purchasing from this company. I ordered the Samsung Galaxy Watch Ultra 2 and the Samsung Galaxy Z Fold 8 Ultra. Only on the day the item was arriving at my delivery address, I was just informed that the Samsung Galaxy Z Fold 8 Ultra was out of stock and the delivery only was the watch. The one… Read more
item took longer than reasonably expected to arrive, which resulted in a significant delay in receiving my partial order citing the reason that my delivery address was located in a rural/remote address.
While I appreciate that the delivery time can be affected by the destination and transit process, as the customer, I purchased the item with the expectation that it would be delivered within the timeframe committed in their website at the time of purchase, i.e.
"Upon approval of the order, the goods will depart the warehouse within 1 - 2 business days The estimated delivery timeframe for the goods is approximately 1 - 3 business days from the time of departure from the warehouse".
The fact that the item was dispatched on time does not change the inconvenience caused by the delayed delivery as I only received the Samsung Galaxy Watch Ultra 2 item only after 7 business days, excluding the weekends (originating from Hong Kong on 17th August and only received the Samsung Watch delivered to me on 25th August).
I requested for a refund of the express shipping option of $15 which I paid during the order but was declined citing that the company's Shipping & Returns Policy specifically addresses the possibility of extended transit times for rural and remote destinations. There is also no contact number available to get in-touch with them and only way of communication is via their support team.
The only 1 star deserved to this company is that [Name Removed] from their Support Team at least replies all emails within the same or next business day but otherwise, this company overall deserves a negative star. My first and last shopping experience from this company.
I ordered a phone and accessories from BecexTech, paying extra for Express Shipping as I needed a working phone urgently upon moving to Australia. To be fair, the phone itself eventually arrived in perfect working condition. However, the overall process revealed a system that is poorly tuned, overly rigid, and frustrating for customers. 1. Rigid… Read more
Verification System: My order was held for identity verification. As an international customer, my passport is my primary official ID, yet their automated system rejected it. I was forced into a micro-debit check that took 3 days to appear on my banking app, with no flexibility for human verification options like visa documents or live checks.
2. Order Held Despite Cancellation: On July 9, due to the gridlock and urgent need for a phone, I formally requested to cancel my order. However, their internal procedures kept the order on hold until the automated micro-debit was validated.
3. Express Shipping & Undisclosed Partial Shipment: Despite paying for Express delivery, the package was dispatched on July 15—a week after ordering. Upon arrival, the phone was in great condition, but the ordered case and screen protector were missing. Only when I proactively asked on July 21 was I informed that the accessories were out of stock and sent separately via untracked regular mail.
4. Unrefined Logistics & Support Workflow: The customer service workflow relies on rigid, repetitive waiting cycles ("check your mailbox daily", "wait until Sunday/Monday") rather than proactive tracking or immediate replacements. Weeks later, the accessories have still not arrived.
While I appreciate that the main product is in good working order, BecexTech's automated verification, logistics coordination, and customer support systems are severely unrefined and need major improvement.
Ordered the Tamron 35-150mm f/2-2.8 Di III, and the entire experience with Becextech was excellent. The shipping was incredibly quick, and the lens arrived in perfect condition. Extremely satisfied with my purchase and would highly recommend them. Show details
I purchased a brand new Samsung Galaxy Tab S10+ 5G from BecexTech early in June 2026. Their after sales service via email was prompt and efficient, the delivery from Hong Kong took a bit over a week and I saved a considerable sum compared to the Australian retail price. I understand Samsung Australia won't back it with a warranty but that risk is minimal considering the quality of Samsung's products. The tablet itself is exceptional.
**Warning – Avoid Dealing with BEXCEXtech** Please be aware and avoid dealing with BEXCEXtech. I purchased an iPhone from them, but after placing my order, I received no delivery or shipping information. When I contacted customer service to ask for an update, I was told that the price I had paid was "incorrect" due to a supposed system pricing… Read more
glitch. They then demanded that I pay an additional if I wanted my order to proceed.
I refused and requested that my order be cancelled and that my payment be refunded. However, the customer service agent could not provide any timeframe for when I would receive my refund.
Based on my experience, I strongly recommend that others exercise caution before purchasing from this company. I also encourage potential buyers to read other customer reviews, as my experience appears to be consistent with many of the concerns raised by others.
Misleading advertising saying item in stock. They don't tell you that it is in stock in Hong Kong, unless you search throught the small print. Paid for express shipping and it took 5 days to leave Hong Kong. It is now 8 days since I placed the order with this mob, and I am still waiting. Show details
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I finally got the phone 2 weeks after the order. the phone itself is fine and it actually included… Read more