4,746 reviews
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BecexTech advertsies on Amazon a Nikon D780 Australian Model, but will send an imported model from Hong Kong. The seller advitises on Amazon the model number VBA560BA, which is an Australian Nikon model number, they advertsie that the manufactuer is Nikon Australia and they advertise a 12 month manufacturers warrenty. The warrenty you get is their own warrenty which they claim to be like Nikon's warrenty Show details
- +1
Purchased a refurbished phone advertised as “Pristine condition” from BecexTech. The device received did not match that description and was closer to “Good condition” at best. Upon raising the issue, I was initially offered $20 or a phone case and screen protector to keep the phone in its current condition. This was not acceptable given the… Read more
device did not match the advertised grading.
I returned the phone immediately the next morning as instructed. From there, the process became unnecessarily slow. Despite tracking showing delivery to their PO Box, there was a delay in collection and no meaningful action taken until follow-up contact was made. This added avoidable time to an already urgent situation, as the phone was needed immediately.
After they eventually processed the return, I was offered a replacement in the same refurbished “pristine” category. I did not accept due to lack of confidence in receiving a correctly graded device.
I requested a refund instead, which only progressed after further escalation and additional waiting time.
The core issue was the misrepresentation of the product condition, followed by delays in handling the return and resolving the matter, which left me without a phone for over a week despite the urgency of the purchase.
Communication was consistent, but the overall handling felt slow and unnecessarily drawn out before reaching a refund.
Warning re Express freight- don't bother. I wrote and asked this mob before I ordered and they quoted 1-2 business days to ship then 1-3 business days to deliver with express freight. It took them three days to ship and day 5 its still in Hong Kong. Finally left today (6th). thats outside their so called standard shipping times. Save your $15 as… Read more
it makes zero difference . Just use their free freight and ignore their shipping info- it will take at least 9 days to Australia. I'll review the device if I ever get it- really needed it this week so pretty annoyed. Could have bought it through Amazon and sorry I didn't as I would have received it tomorrow. Even Aliexpress is faster than these people now
Reviews with attachments
Item was delivered safely. Item is in really good condition. Show details
I am pleased with my purchase of refurbished Samsung Galaxy S23 phone in pristine condition. The phone was delivered very fast and in condition as described. The staff at Becex Tech were very professional as I communicated with them on few occasions. The phone is very responsive and the battery performs very well throughout the day. Show details
Absolutely amazing – My plus one 13 purchase experience was absolutely amazing. These guys were fantastic. I have never used them before but, I will definitely be using them for future tech purchases. Show details
Samsung galaxy watch 6 classic 47 mm black, brand new ✓ – I bought a Samsung watch 6 classic 47 mm brand new and I received exactly what they advertise in their website ✓ The price was very convenient, I saved couple of hundred dollars✓ and I very satisfied with the product packed in original box, takes 9 days to arrive from overseas, but it was not a problem at all. The communication with the BecexTech… Read more
customer service was quick and easy, no dramas neither ✓ I would recommend them if you want to save some money, if you are not in rush to get the product keeping in mind is coming from overseas, my advice is just read very carefully the description of the product, if is second hand or brand new, what includes, just to make sure you choose the correct one and you will be happy with your purchase with no surprises.
Product received as advertised. Quick delivery – Quick and responsive to my enquiries after placed my order. Reasonably good timing delivery. Received product is in good condition as shown/specified on the website and well packed. Website is user friendly. Checkout is quick with many payment options to choose. Definitely will shop with you again. Highly recommended. Show details
What a poor excuse for a business. They play dumb, pretend to want to help. Don't have the intelligence to ensure they communicate consistently or keep track of what they have said previously. Really they are just scamming ppl and have no care to act in good faith or morally correct. Motorola 60 ultra purchased in Dec returned in Feb after… Read more
automatic android software upgrade wouldn't accept any pins or codes from Motorola. Motorola support team themselves advised to return it to supplier for refund or replacement.. They claim software issues are not covered under warranty. Motorola state it's a flaw in the product and needs to be replaced. After months of varying emails asking for personal account details and pass words they now want to return the item unfixed. They need to be held accountable for being so dodgey and ripping good ppl off. Buyer beware they have no care or desire to do the right thing. I'm taking my complaint up to consumer affairs due to not wanting anyone else to be ripped off. Really just rotting ppl for their own
Plays games selling beat up Iphones well below condition description. Best case scenario, you get to return it at your own time and expense. Just don’t buy. Attached pic, “excellent”. Phone frame scratched, chipped, sandpapered screen. Chipped camera lens. Show details
DO NOT PURCHASE FROM BECEXTECH. I purchased a Canon 45mm RF 1.2 camera lens from them and paid for express shipping. After 5 days (3 business days) I did not hear anything from them about my order being shipped. I reached out and was informed that the price on the website was wrong and they needed to charge and additional $431 dollars in order for… Read more
the item to be sent. Not only is this illegal in Australia and many other countries, but they also flat out lied to me and said this is "a competitive price on the market" meanwhile, every single retailer in Australia in selling this exact lens for 600-700 dollars. I only bought it from them to receive fast shipping. I'm genuinely floored by how bad this is, extremely scummy on their part. MASSIVE waste of my time. They reached out to me after this post was made and sadly, still took no accountability for their wrongdoing. In Fact they sent me lengthy emails being defensive, evasive, and subtly dishonest. Do yourself a favour and avoid this company at all costs. I'll attach documents to support everything I've said.
- +2
First off, I bought this on Kogan and they're under the name "Eclipse BT Technology" so buyers beware. Second, these forms also clearly show we're not the only ones being scammed. https://forums.whirlpool.net.au/archive/9rp10w59 https://forums.whirlpool.net.au/archive/94k62zrj Now the review. I bought the product as "Refurbished - As New" but it… Read more
came with scratches and dents so deep its clear that this is whole thing is a scam. I sent an email to them but looking at other reviews here I don't like my chances of getting a good or even a half-decent outcome. I find it unlikely the phone will last a year if all these reviews are anything to go by.
Stay far away from these guys. I will not be buying from Kogan again after this blunder.
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About six months ago I bought a Samsung Galaxy S24 Ultra. It has failed to receive any software updates, and the phone reports that it is actually running S23 software (SM-918 instead of SM-928 like it's supposed to be). The country code indicates that this phone is a Samsung global market phone that is not meant to be sold, meaning it is not only… Read more
a grey import but a potentially illegally sourced black market product.
It receives no software updates from Samsung, and its Android software is long behind. It also does not work on 5G.
After a lot of runaround (see my first review), they asked me to send the phone to some guy in a dodgy mall phone repair kiosk. They included questionable warranty conditions like "Perform a complete factory reset" and "Please send the phone only. We will not be liable for any missing box" - what am I supposed to send it in, an envelope so they can claim it was damaged in transit when it arrives? I requested a refund months ago with a follow up, both completely ignored and we have been at a stalemate since.
This company is selling devices that are not for the public market with no warranty, no service, no software updates, and no care for their customers. The ACCC and Fair Trading will be involved from tomorrow.
A lengthy discussion regarding the device version can be found here: https://r1.community.samsung.com/t5/galaxy-s/oneui-7/td-p/34014767
A nine-page androidcentral thread regarding US devices being sold as "unlocked" (first page covers most of it): https://forums.androidcentral.com/threads/need-help-not-receiving-software-updates-in-new-s24-plus-phone.1067797/
SCAMMERS I ordered an iPhone on Kogan with BecExTech the seller, they advertised it for $489 any colour and I received an order confirmation and a shipping email with tracking, so I believed the phone was on its way. Hours later I was told the price was “a mistake,” the phone had not actually shipped, and I’d have to pay an extra $310 or cancel.… Read more
No goodwill gesture, literally nothing was offered to make this right!
This wasted my time and left me without a phone I urgently need. They offered no discount or goodwill gesture, only a refund.
Under Australian Consumer Law a business doesn’t have to honour a genuine pricing error, but sending a shipping confirmation when nothing was sent feels deceptive and absolutely unprofessional. Especially or offer a discount.
I cancelled and will not buy from them again. Sharing this so others know what to expect. DO NOT BOTHER DEALING WITH SUCH SCAMMERS
Latest follow-ups
Bought Samsung Z Fold 7 5G 512gb mobile phone. As advised delivered within one week by reliable courier. Responded to delivery enquiry within an hour. Competent organisation that respects its customers. Price was very competitive. Show details
Follow-up · 1. Excellent 2. Yes - response was lightning fast and satisfactory - Have dealt with them previously 3. Dont know as it was a gift to my daughter who resides in the Pilbara
I cannot believe in this day and age an experience like this can occur with an honest buyer with a supposedly competent online tech retailer. I ordered a Samsung S21 phone on 1$ Feb 26 , opened the required account to purchase. Next day started… Read more
getting 1 of many emails about this phone I had just bought apparently sitting in my inbox, but I had received an order confirmation. Tried to log on to account 1 Feb, said temporarily suspended. Sent email to seek clarification about order status, told no problems, just be patient. Same answer on subsequent enquiries until day 5 they say oops, out of stock, so as per their email where I can get a refund , I say PLEASE send me my money back. Still waiting for refund after they have taken my money and had it over a week for a product they did not even have in stock - so I have gone to Paypal to resolve issue. Here's the fun, they have till 12 Mar to reply and I have been without a phone for over a week, I would love the money back in my account before I commit to another purchase on credit card. If they were really concerned about their stuff up, they would apologise PROFUSELY and get my money back to me ASAP. I would NEVER recommend dealing with this company. Only reason I thought I would try them is because company I normally use (ie Rebeelo no bad experiences here for 3 purchases) had no stock of phone I wanted. My argument is if I try and purchase ag an oil filter from Supercheap or Repco, they will not even accept payment if there is no stock, but oh, will happily take your hundreds of dollars for an item we don't have and then take forever to give your money back, which I will believe when I have it back in my account. Will keep pushing and no wait for PayPal. Just put this up so I can warn others before they make same mistake I did. I have sent evidence to PayPal as I have written emails for all this drama
Follow-up · Thank you for questions; yes, it took about 7 days, but eventually it all went through the system, but Boost did not acknowledge the CAUSE of my problem, just said "sorry you had a problem" . I believe they must have been shocked to find out that I was right - whether they have changed strategy to incorporate my comments - don't know. As I said, I… Read more
I needed to downgrade my mobile as to be compatible with my DJI Osmo and thought I'd try a refurbished phone, rather than new. I ordered a mobile rated as Pristine, when received it had a chip on the screen. I emailed address from site, asking if… Read more
they had any other of the same phone, in any condition rating, but without screen damage. A few days later I received a reply asking for photos of damaged screen. Although not getting a reply to my question I sent back pictures and asked again. A few days later I received an email explaining the conditiin rating was correct and any damage to the screen did not hinder it's functionality, and no answer to my question. I replied saying their customer service sucked and why couldn't someone just answer my question and asked for a refund. I got a reply saying my request has been passed on to another team for approval. That was a week ago, and although their site has a pic of a telephone and a woman with a headset on on the contact page they only provide an email and PO Box address. I just wanted a mobile without screen damage...........
Follow-up · Return process was such a hassle. I opened a resolution case with Paypal, after a lil' more than a week I was provided with an address for return, both from Paypal and Becextec, each address was different. Not wanting anymore stress, I gave the phone to someone in need and felt much better.
Positive reviews
I am so happy with my S25+ The phone arrived brand new. Great value...plus Everything was well organised by BecexTech Australia. I received 5 star customer service.... throughout the whole process l was very well supported GREAT CLEAR COMMUNICATION & now as lm extremely happy with the whole process....tomorrow l will be purchasing another phone… Read more
for my son. Awesome BecexTech lm so happy to have found an excellent online mobile phone company....WELL DONE TO THE WHOLE TEAM
Bought my referb Iphone 15 Pro Max about 3 weeks ago, waited till now to review. FAB phone, Fab service, Fast delivery, Quick response to questions, Could not be happier. Truly its a great phone and the camera lives up to the hype. Fully Recommend it and Becex Show details
The Goods were as expected. But Shipping was a nightmate. Paid for Express Shipping which was too take 7 Days for it too take more like 14 days. Then when i wasnt home for Delivery it was taken too a Hub too be picked up. When i went to pick it up it wasnt there, told must have gone back too the Depot. Further investigation revealed it had been sent too another Hub, so it eventually made its way too the original Hub. Show details
Negative reviews
Never thought an online shopping experience could be this bad in 2026, but my experience with BecexTech has been absolutely terrible. Before placing the order, I specifically asked whether the Xiaomi 17 Ultra Green 1TB was genuinely stocked in Australia because I needed it delivered on time for a birthday. I was reassured with vague delivery… Read more
estimates. However, for over a week after purchasing, all I received was the same repeated excuse: “we are getting an update from the warehouse.”
It should not take days just to confirm whether an item has even been dispatched. It became obvious that this store does not genuinely stock the products themselves and is simply acting as a middleman with very little control over the order and shipment process.
The communication was poor, the transparency was worse. In the email communication, the seller could not even get the phone size or color right, the whole experience completely destroyed my confidence in both the seller and the product itself. After an entire week of waiting, the seller still did not even know where the phone was — despite me paying extra for express shipping.
I ended up requesting a full refund because I simply did not trust that I would receive what was advertised, or receive it within a reasonable timeframe.
Would not recommend.
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Bought a CN model OnePlus 13 with global flash. Advertised to work perfectly. Phone goes through a boot loop when ever connecting to home wifi or any network drop. Tried discussing with support and they confirmed that it's a software issues due and the device cannot be updated. Thus making it a major fault. They wouldn't agree and refused to offer… Read more
a refund garentee or replacement unless I sent the device back first. Meaning I could be without a phone for months needing to buy a new one in the meantime, but they can also refuse refund or repair during that time leaving me with a $1400 device that I cannot sell or use. So not only would I be out having to buy a new one but they could deny me refund having me be out of pocket. I use to recommend this seller but please do not buy from them.
Terrible customer service, sent me a faulty phone that wouldn't charge straight out the box, paid for its return express to get the situation sorted asap and 2 and half weeks later they end up telling me they a stock problem. After this terrible experience I won't be recommending this company to anyone. They were slow in responding and under the circumstances it should have been sorted swiftly. If I could 0 out of 5 I would.
Recent reviews
These guys are conmen, with a history of scamming people. Avoid these guys if you don't want to get scammed. I bought a Samsung Galaxy Watch 8 Classic, listed as brand new from their website. The watch arrived and when I started it up, it had already been setup on another device. On top of this the watch also had faulty GPS. I provided a video… Read more
showing all this and was told they will check it out but if their own guys didn't find anything wrong with it they would charge me an $85 admin fee plus additional costs. This is despite the video showing clearly what the issues are
DO NOT PURCHASE FROM THIS COMPANY. Purchase a mobile phone online, paid for express post. Received email notification 31st March that the order was enroute and was supplied Aus Post tracking number. Paid for express post (1-3 days). Thursday 9th April raised query with Aus Post, Aus post reply was they had not received package. This company… Read more
blamed me for the address i supplied - their system accepted it. They had 5 business days to contact me by email or phone and did nothing until i contacted them. Was told it's my fault. Was also told it would be sent. Aus Post tracking showed that 5 business days later they received the package on Thursday 16th April. Received package on Wednesday 22nd April. To make matters worse extra items that were purchased were not supplied. Requested refund for extra items not supplied and in all this mess at least they replied that they would refund these items. So 14 business days afetr paying for express post i received the package. I was blamed for address issue and Aus Post blamed by them for delays. They blame anyone sles and take no responsibility. NEVER AGAIN will i purchase from these people. Make up your own mind but be careful. I have all the mails etc to prove all this.
DO NOT do business with this company. Took my money for an express posted phone. Only once it had not left their warehouse after 2 full days (advertised postal timeframe) did they admit to not knowing when it would post. It posted on day 8 and I received the "express order" 11 days after ordering. Outright refused my refund request when they… Read more
couldn't tell me when they would ship. It hadn't even been posted at that time but apparently, they "could not cancel".
Worse still, are now advising they are applying a 10% "restocking fee" to my "Peace of Mind" return. No such fees are advertised on their website policy page.
Reported to ACCC. Total scam operation.
Pros -Google pixel 8a arrived in pristine condition as stated. Cons - zero communication. I did not receive an invoice at all and did not receive any tracking info until 6 days after my purchase when I emailed them requesting information. As stated, Google pixel arrived in pristine condition, but was missing a screen protector I paid extra for.… Read more
They told me it was 'not ready' (???) when the order shipped, and told me this only after I called them out on it. I was refunded the money for the screen protector. Overall, dealing with these guys was a pretty unpleasant experience, and I won't buy from them again.
Buyer Beware. These people will not communicate any delays in orders (or part of an order), they will give you the fob-off repeatedly, and by the time you have written for the 3rd or 4th time they'll first tell you to cancel your order rather than honour it. Their phones are grey imports. If they promise to send you something to "make up" for the… Read more
months of hassle - nothing ever arrives. Only one guy handles all their complaints, and he will never put you through to anyone higher in the chain. If you want your item to arrive as expected, or any communication, go to other online businesses. You get what you pay for (their 'bargains' are not worth it).
I haven't yet received the phone which is why this is an average review... I feel like dispatch... especially on an item like a phone should be much faster. I'm looking at a 10+ day wait. The positives are a very good price (but without the phone I can't say for sure it is up to standard) and good communication when I had a concern-very responsive… Read more
to emails. Just way too long to ship and be delivered unfortunately. It has made me think I should have just paid the extra $450 and purchased in a shop.
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