Reviewer Photos & Videos
Flannel pyjamas short arms
I bought two pairs of flannel pyjamas on sale and am so disappointed to find after washing them that the arms are really short and don’t come down to my wrists. Can’t return so am stuck with them. Bought another pair from Aldi and they fit much better although sizing is larger. Won’t be buying anything sleepwear here again
Pillow cases were a different colour than the quilt cover. I live 3 hours away and they would not allow me to post the item I had to return in person!!
I have purchased 3 throws, 3 sets of fitted sheets and 3 quilt covers and matching pillows. I am usually an Adairs lover but I was disappointed with the quality and there limited patterns at the moment. They have some beautiful designs at Bed Bath N Table. I have been really happy with the quality of all of their products. I would happily recommend them.
I purchased 2 pairs of Morgan and Finch PJ's last winter and love them, I got another pair this year in the same size and the are so much smaller that they are uncomfortable.
shocking quality towels
I bought a large number of matching towels, face washers, bath mats and hand towels. I washed before use but they were shedding fluff everywhere. Rang up and was told to return them to the store but when I tried the manager was there and said I couldn't unless they had been put in a tumble drier and the shedding was normal for the first few uses. They were absolutely unusable until they had been washed and dried 4 times and are still shedding. I don't expect to pay a lot of money for something I can't even use and will never buy from Bed Bath and Table again.
Sleepy cat Robe
I received this robe as a birthday present. The material and everything that you see is lovely. The only problem being that the 'one size fits all' is not actually correct, if you are possibly up to a size 14 or M than this will fit lovely. I can put it on but its firm around shoulders and back and doesn't cover when done up. As I said its lovely and I won't be sending it back as it keeps my back warm, but just a warning S-M sizing.
Excellent quality. Prompt, reliable shipping.
Great online experience over past 2 years. Orders always promptly despatched, well packaged and products in excellent quality. Good communication.
Hi, we purchased a double bed sheet from a Bed Bath ‘N Table store last Saturday morning. I washed it today. It is the worst sheet that I’ve purchased in 50 years. Terrible material, came out of washing machine like a rag. I will have to iron the whole sheet to make it presentable to put on my bed. Paid $34.95 for 1 double bed flat sheet. Also tried to call customer service, stayed on the line for ages getting messages to hold on. Will definitely not be buying from this company again. Not happy.
Linen bed sheets and linen quilt cover
Wrong colour advertised on website, very poor fitting pillow cases and fibres constantly falling off. Will not purchase from there again.
Bad Customer Service - don't waste your time with this company
I placed an order online, received only half the order, when I emailed customer service I was sent a very abrupt email giving me a shipping reference and told to contact Australia Post for delivery time, when I checked this shipping reference it was for a totally different person in a suburb that I had never heard off. I emailed again and was told that their investigations showed that all items were delivered hmmm. I was then told I could received a full refund for the items not delivered - but what is the good of a bedspread with only one ma...tching pillow cover, that would look extremely stupid on a king size bed. There is no phone number to contact customer service only email and silly replies. A couple of weeks from paying my hard earn money and a week from my first email saying the order is incomplete I'm still waiting to see if they have the stock that I ordered. Don't spend your hard earned money with this company - I'll be buying all my future bed linen from Adairs.
People whinge on reviews, but I have had 2 delivery's now and cannot complain, quick seamless service
1 instore visit - staff very helpful, busy but did an excellent job
2 delivery's , no issues at all, Australia Post delivered, only risks are porch pirates, so opt for sign on delivery
I decided to ignore crap reviews on here and am glad I did, so easy and convenient to order
Quilted Cotton Quilt Disintegrating
I have bought many products from Bed, Bath and Table and love most of them but the polyester material in my 4-year-old quilt cover, which I have not used much is already disintegrating. It is messy to wash and I have to throw it away as it is completely unusable. If it was made from 100% cotton, I would have been able to use it even as it wore thin. Their quilt covers are not cheap. I would have expected more from Bed, Bath & Table products.
Don't hold your breath waiting for customer service
I bought 2 throw rugs that even after multiple washes created more fluff than my two dogs combined. Anyone touching them would be covered in green fluff.
Contacted customer service and it took 1 week to get a response and it was only after I followed up with a reminder that I eventually got a reply. They then asked all these questions, answers to which were in my original email!! Another week to follow up, followed by a further week delay to get the return shipping label, but always with me having to prompt for a response every time befor...ehand. Sent the rugs back and you guessed it, had to email for an update on my return. FINALLY got a refund after several weeks. Would I recommend them? Nope. Their customer service is 3rd rate with product quality to match.
COTTON doona that you cant wash
The sales assistant didn't point out that the Morgan and Finch 100% cotton doona can NOT be washed. Only dry-cleaned. I washed and now ruined, it cannot be used. It was reduced to half price and that's most likely the reason why. I have 3 other cotton doona's that are not Morgan and Finch which I wash regularly. It was labelled on the box and labelled on the doona that it was to be dry-cleaned only. Drycleaning a cotton doona is ridiculous.
i agree online is bad no contact number and just generic email take ages to send orders take money fast though i won't use them again got some nice cotton pjs but don't seem to have many if any pjays now
morgan and finch - difficult to get stains out
The morgan and finch sheets are beautiful 1200 TC all cotton and a lovely feel and expensive. We run a luxe air bnb and these sheets fitted the bill for the luxury we wanted. However, one of our guests must have used body oil/cream which didn't show up until the sheets were washed and now the sheets are covered with a yellow stain. We have tried everything to get the stain out- vanish napisan, preen vanish, bi carb soda, vinegar and borax and even sunlight soap - the sheets have been washed about 10 times and the stain is firmly there. Therefore I would avoid these sheets where possible as now they have to go into the rag bin and they were new and expensive!!! Other brands are so much easier to keep white and fresh.
Lousy customer service over poor quality.
NSW Regional Store Manager told me that returned items could not be found, and as I did not know the name of the staff member, nothing could be done even though product had disintegrated.
Pathetic online customer service - There is none dont buy from this store!!!!!
Purchased a Duvet online on 4/1/21 despite GENERIC emails back and forth STILL NO DELIVERY
and we are now at 2/2/21. The company claim that the Order is in delivery but that does not check out and is obviously part of the company's fob-off online orders tactics!
Poor online service
I should have read reviews before I ordered. My account was debited from my account 10 days ago and I still await my delivery. Only communication is some sort of generated email blaming it on delivery but when I track my goods they have not yet been delivered
To many emails blaming other parties instead of apologizing for their own bad service.
Made a mistake with my order and won’t respond to my emails
I ordered online 4*set of 6 butterflies decoration for our Christmas tree. Rather than receiving total of 24 butterflies I received 4 butterflies. I contacted them online right away and chase it up a few times and no response. Even went to store to see if they can help and they said they have absolutely nothing to do with online store and can’t check anything. Very disappointed. Based on my experience won’t recommend buying anything from their online store.
Questions & Answers
I just received the Eadie king size bedspread, pillow covers & Euro pillowslip. I washed before use as instructed and the tassels have all matted on everything even with gentle wash. The fabric is disappointing for the cost. I can’t return as it has been opened. I would not recommend this item. So disappointed with this puchase.
What is the size of a superking duvet cover , morgan & finch?
It’s ok I managed to find one of mine. I hv moved back to my country Malaysia. Would still love to continue purchasing from ur store. Kindly adv if you do international deliveries.
I’ve just purchased Morgan and Finch Kali sheet set, washed it once before use and discovered it had shrunk and its too small for my queen size mattress......the pillowcases are also too small. I’ve previously bought 3 sheet sets from Morgan and Finch without any problems. I am very disappointed with the quality...
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