Bed Bath N' Table

Absolutely appalling customer service, non existent. Don’t answer emails or website enquires. Customer service phone number given to me by my store manager is unanswered. I have a box missing as my order was sent in two boxes. It took over a week to send order in the first place. One box arrived but not the other. Cannot get anyone to reply and… Read more

Australia post say to contact them, I wish I could. Store staff are fantastic but I will never order online again and suggest no one else does. I,will have to lodge a claim with my credit card company to get a refund. Shocked as I thought this was a respectable company.

I am extremely disappointed with my first (and last) experience with Bed Bath & Table. I purchased new bedding for over $300 and, after following the care instructions exactly, the quilt cover and pillowcases were ruined after the very first gentle… Read more

wash. The colour faded in patches and looks as though bleach had been spilled on it – before I had even put it on the bed.

When I contacted customer service, they immediately dismissed it as “external product contact” (such as benzoyl peroxide or bleach) and refused to take responsibility. This explanation was completely incorrect – I don’t use fabric softeners, I don’t use bleach in my washing machine, and the bedding had never even been used before washing. Instead of standing by their product or offering a resolution, they placed the blame on me, the customer.

For a company that claims to pride itself on quality, this is incredibly poor service. I have shopped at Adairs for years and never once had a product fall apart like this. Unfortunately, Bed Bath & Table not only sells poor-quality products but also refuses to support their customers when issues arise.

I will never purchase from them again, and I strongly recommend others reconsider before wasting their money here.

My daughter who lives in New South Wales bought me a battery operated clock as a gift. It has never worked properly and loses about forty minutes per day. The clock's brand is exclusive to BB & T. I tried to get a refund from a Queensland branch but… Read more

the woman refused without a docket which my daughter can't find. I explained that the clock brand is only sold by them so they know it is their product. She said I would have to produce my daughter's bank record of the sale and even then it would be highly unlikely I would get a refund or a replacement for a clock that "is not working to your liking". I cannot imagine a clock which loses 40 minutes per day being to anyone's liking. I have wasted quite a few brand new batteries on it. The clock is defective. This store's cumstomer service is appaling. I will never buy from them.

I have purchased many items recently on the online store and woodgrove shopping centre store , I have always been extremely happy with my purchases and just recently brought some beautiful towels and a snow globe and was extremely impressed with the packaging on delivery and delivery timing. Due to living a a bit away from my local store I find… Read more

that online shopping is excellent.I have never been disappointed from the customer service in store has always been very helpful and friendly. I highly recommend this store and online shopping.

I shop regularly at the store in Norton Plaza in Leichhardt, Sydney. The staff there are amazing and their customer service is to be commended. Today I was served by Emily and Rita who were both so helpful and friendly. Well done Ladies. Show details

Excellent friendly customer service – Bed bath and table ellenbrook. Provided me with excellent customer service. From finding the right colours requested by my teenage daugther for her bedroom. To going the extra mile transfering the quilt cover from another store. Its been a long time since I ve experinced such outstanding customer service. Thankyou to Amy and her team. Show details

Shocked at how poor the quality of the sheets are, how long they took to ship, and the customer service. The sheets coated the inside of my washing machine with some kind of crud that was a nightmare to clean. I asked for a link to provide a review and they're just being cagey, back and forth asking me why I want to leave a review. Don't waste your time, money, or effort in cleaning your washing machine. Show details

Was pretty excited for the sheets but they shrunk substantially. Barely fit anymore, I'm nervous for the next wash. Washed them on only cool/warm and line dry so they weren't even exposed to high heat. Very disappointing Show details

I bought the superior king 350 thread count white sheet set. It arrived last week. The sheets are so thin. They will not last. One wash as instructed before first use cold water hung on the clothes line and already fraying at seams. Very disappointed as I expected more from BBnT. Show details

I received outstanding customer service from Samantha at your Ballarat store. I live in Melbourne and was trying to locate a Ruby Cavoodle Cushion for my daughter as I had previously purchased the double doona from Chadstone. Samantha confirmed that they had 1 in stock and without hesitation offered to post it to me (postage at my cost). I received the cushion via Australia post within a couple of days along with this lovely hand written note. Show details

Contacted Brighton Victoria store looking for a pillowcase to match doona cover bought a few months back. I could not find online. Shop assistant extremely helpful. Did not have there but she chased it down to another nearby store and had it put aside. Thank you so so much!!

My granddaughter received cat design pyjamas from Morgan and finch. The quality of the flannelette material is virtually see through. A huge tear appeared up in the shoulder area, fraying just after 3 weeks old. Never seen such cheap pathetic material.

I went into the Watergardens store to return a cushion which didnt work for me. It was 1pm ish,13 Aug, there were 2 team members on, an asian lady and a blonde skinny lady. The blonde lady greeted me, then I told her I wish to return something. She came next to me grabbed the bag looked inside, asked me do you have the receipt, I said yes, but… Read more

she helped her self and took it out. She said "Maria should do refund as her kpis were good, then she didnt want to process the refund, so the asian girl processed the refund. How unprofessional to discuss kpis in front of a customer, unexperienced and rude. Team members main priority should be assisting the customers in every way. Bed Bath and Table, focus on training your team members in a professional way.

was really excited to get my pyjamas from here and despite them being super soft and comfortable, the buttons come undone so easily. everytime i wear them the buttons come undone instantly because the holes are too big. really annoying because for $50.. the least i’d expect is for them to stay buttoned up…. (and took ages for the workers to come… Read more

over to serve me, AFTER ringing the bell. she looked over and continued packing the shelves for 2 minutes)

It’s disappointing to me that their bed linen is now sold in pieces. Why??! I thought, with the (expensive) price of the quilt cover that I purchased online, it would come with the matching pillowcases, like most places. Who would buy just a quilt cover? When I provided this feedback, the answer was clearly an auto response which makes my interactions with this company even more disappointing. Wouldn’t buy from them again. Show details

Hi. I don’t often walk in their store. But I was specifically looking for a QS mattress protector. Walked up to counter n the assistant or perhaps manager there was serving someone n I waited for about a min. She was discussing her surname change etc etc to her customer. So stood there n obviously Can hear their conversation. I waited patiently… Read more

but not once in the minute I stood there did she even look up at me to say , I won’t be long. That’s all I wanted her to say. So I thought well. I ain’t gonna get no service from her so I then walked walked up to find someone to help me. I did. She was pleasant n I ended up going bk to buy my purchase. With things the way they are with retail stores closing down. I do believe that you should value each customer that walks in. That’s all I’m asking is to be acknowledged that im there. It’s not rocket science. Dissatisfied

The worst customer service! Do not consider shopping here at all!! I returned my package on 3 June at my expense and I have yet to hear from them (it's now 21 June). After calling multiple times, they finally answer and promised to get back to me by the next afternoon and still nothing. I have submitted online contact forms and no one answers them. It shouldn't be this difficult to return an order. Never again will I be shopping with them.

Worst online shopping experience I have ever had. Incredibly slow. I would never use their online shopping service again. Wish I’d read the online reviews first.

Their flannelette pyjamas are so cute & cosy, but vibes in the store absolutely wretched. Checkout experience was off putting to say the least. Also based on these reviews of home delivery, will not be buying anything online from them.

I bought two pyjama sets for my daughters birthday. When I went to wrap them it was clear one set had been used, the bag was grubby and there was hair inside the pyjama top. I went back to the shop and explained to the assistant. There was no apology or examination of the goods, instead she looked at me as if i had done something wrong. Why would… Read more

I return one set of pyjamas to replace and keep the other if I had worn them!? No apology. Disgusting service

Brought the Botanica Quilt cover set, it had no buttons to close it, it had a flap at the end to fold in. This was useless, my quilt kept coming out at the end. I ended up taking my cover to a repairer so that they can put in buttons. Please read the product information, so that you don't make the same mistake as I did.