DO NOT purchase online the service is shoking. We ordered over a week ago and got a tracking number on the 27th and nothing since has moved not even the parcel. To call today to find out that all products purchased online come from Australia. If we had know that I would have driven to a local store which is 35 min to an hour from us. We have… Read more
redone our lounge, kitchen and dinning room and this items was to finish the look for a function we are having in our new home and now we have nothing to put on this wall. No idea when delivery is actually going to happen, or even arrive! One extremely unhappy first-time customer and most definitely will NOT be purchasing from them again. I get better service from Temu than them!
I was a massive bed Bath & table fan until today. I have a set of Morgan and Finch sheets which were in a vibrant Aqua pattern that are only 3 years old, and only washed about 20 times mex, yet look like they are 30 years old. Massively faded. I contacted them and had to do the usual where I provide how I wash them (as per attached instructions),… Read more
photos, etc, etc,. I have other sheets and doona covers from them which are fine, but these particular set of sheets went downhill quickly. I even provided photos of three sets of other cotton sheets I own ranging from 7 to 20 years old that look better than these ones. Needless to say I got the "too bad, so sad" rubbish email from them. These sheets were not cheap. I have paid less money for sheets that lasted longer from Target for goodness sake. They definitely lost a customer.
I don't usually leave a bad review but this time i was really disappointed with my experience at Bed Bath N' Table. I spent around $270 buying 4 blankets, and literally within a day or two one of them started shedding/falling apart with fur pieces coming out everywhere. For something that expensive, I honestly expected way better quality. What… Read more
annoyed me even more was how the situation was handled in store. It felt like the staff member just kept finding different reasons not to help me. First she said they couldn’t take it back because I didn’t bring the packaging, so I explained the packaging was still at home. Then suddenly the issue became that the blanket had been “used” so they still wouldn’t take it back. But how else am I supposed to know a blanket is defective without opening it first? It wasn’t even used, I had only bought it very recently. I also had my receipt and photos showing the defect. The whole interaction just felt really dismissive and the attitude from the staff member honestly wasn’t great. I checked on another store in Mount Gravatt and they stated that they can take it back.For the amount of money spent, I expected much better customer service. Super disappointing experience overall. Although the response said to contact the customer service which I did and I still haven’t gotten a response it’s been three months no phone call no email no contact whatsoever.
Reviews with attachments
- +1
Scented Candles – Bed and Bath - scented Candles I usually go to this store to buy scented candles. Very disappointed with the candles I purchased recently. Show details
So happy – I was searching for a Doona cover of high quality and of course one that suits my taste and compliments my bedroom. I looked for a very long time and didn’t know whether I could trust buying it online and being disappointed or scammed. Bed bath and table is an Australian company so l had a look on their website and that’s when l found not only one… Read more
doona cover but two that I really liked. So I bought them both online from bed bath and table Queensland where I live. They both arrived within seven days and all I could think of is that I hope they are of good quality and beautiful. I am writing this review because when I opened the box and saw the doona covers I was so happy, omg they are so beautiful and exactly what I wanted, the quality is outstanding, I’m just so happy.
If I could give Bed Bath n Table zero stars I would. I purchased jersey cotton sheets for my bed 3mths ago online. I washed them before putting on my bed, I had bought them before. The new fitted sheet, clearly marked king, did not fit my bed. I have written 3 complaints, provided several photos, provided a video. Eventually someone replied… Read more
to my email and sent a return postage address. I returned the sheet - with no refund!! I’m now being ghosted again. Absolutely terrible customer service. Cheap and nasty products. Very disappointed.
Pillow has holes Cost the earth $200 plus for the set Very poor quality
I have purchased two pairs of women’s winter Pyjamas & although they are nice comfortable & warm I have found the sleeves on the Pyjama top to short! That is the only thing that I don not like Show details
I went into the Zetland NSW store to exchange the colour of the same product, the sales person was unwilling to help and wanted to charge additional cost. I wasn’t rude but pushed my point as I am a Rewards member and the sales person threatened to call security, I’m disgusted for the way I was treated.
I found their advertising of what was discounted dishonest and lacking in transparency. I went into the shop as there was a sale. I looked at a quilt cover on a shelf because there was a large sign saying there was a 30% discount. At the checkout I asked if it was on sale and was told it wasn't. I was told the discount only applied to some of the… Read more
items on the shelf and this was written in smaller print. I am an older women with cataracts and poor vision. When I told the sales person I found the advertising misleading I was told that the company direct how each store advertise and the stores themselves cannot change the system.
Latest follow-ups
My daughter who lives in New South Wales bought me a battery operated clock as a gift. It has never worked properly and loses about forty minutes per… Read more
day. The clock's brand is exclusive to BB & T. I tried to get a refund from a Queensland branch but the woman refused without a docket which my daughter can't find. I explained that the clock brand is only sold by them so they know it is their product. She said I would have to produce my daughter's bank record of the sale and even then it would be highly unlikely I would get a refund or a replacement for a clock that "is not working to your liking". I cannot imagine a clock which loses 40 minutes per day being to anyone's liking. I have wasted quite a few brand new batteries on it. The clock is defective. This store's cumstomer service is appaling. I will never buy from them.
Follow-up · The clock was never dropped or mishandled. I used Phillips and Toshiba batteries. I did try different brands of batteries. The clock is obviously defective.
Follow-up · Eventually after lots of hassles, they refunded the purchase price. I will never buy from this store again though.
- +3
Quick, easy, well packaged quality products, and products are as described. I never ordered from BBNT before, but I like the service so much after the first order that I ordered a whole lot for the second time during the mid-year sale.
Follow-up · It has been a month since my first and second purchases. I have been enjoying the warmth of both my fleece bedsheets and the Sherpa fleece blanket, as well as the soft, absorbent bamboo bath and face towels. The combination of the fleece blanket and fleece bedsheet has truly made a difference in keeping my bed warm on wintry nights. I no longer need a hot water bottle almost every night.
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I am extremely disappointed with my first (and last) experience with Bed Bath & Table. I purchased new bedding for over $300 and, after following the care instructions exactly, the quilt cover and pillowcases were ruined after the very first gentle… Read more
wash. The colour faded in patches and looks as though bleach had been spilled on it – before I had even put it on the bed.
When I contacted customer service, they immediately dismissed it as “external product contact” (such as benzoyl peroxide or bleach) and refused to take responsibility. This explanation was completely incorrect – I don’t use fabric softeners, I don’t use bleach in my washing machine, and the bedding had never even been used before washing. Instead of standing by their product or offering a resolution, they placed the blame on me, the customer.
For a company that claims to pride itself on quality, this is incredibly poor service. I have shopped at Adairs for years and never once had a product fall apart like this. Unfortunately, Bed Bath & Table not only sells poor-quality products but also refuses to support their customers when issues arise.
I will never purchase from them again, and I strongly recommend others reconsider before wasting their money here.
Follow-up · There has been no follow-up from Bed Bath and Table; they have simply ignored my review.
Positive reviews
I received outstanding customer service from Samantha at your Ballarat store. I live in Melbourne and was trying to locate a Ruby Cavoodle Cushion for my daughter as I had previously purchased the double doona from Chadstone. Samantha confirmed that they had 1 in stock and without hesitation offered to post it to me (postage at my cost). I received the cushion via Australia post within a couple of days along with this lovely hand written note. Show details
Contacted Brighton Victoria store looking for a pillowcase to match doona cover bought a few months back. I could not find online. Shop assistant extremely helpful. Did not have there but she chased it down to another nearby store and had it put aside. Thank you so so much!!
I have purchased many items recently on the online store and woodgrove shopping centre store , I have always been extremely happy with my purchases and just recently brought some beautiful towels and a snow globe and was extremely impressed with the packaging on delivery and delivery timing. Due to living a a bit away from my local store I find… Read more
that online shopping is excellent.I have never been disappointed from the customer service in store has always been very helpful and friendly. I highly recommend this store and online shopping.
Negative reviews
I spent just over $300 in store yesterday and brought along my own bag but I bought more than could be carried in it. They said I could buy a bag for $3. What an insult! I spend $300 and then have to buy a bag. These things really annoy customers a lot and principle kicks in really quickly. I don't want to cut my nose off to spite my face but I would strongly reconsider buying there again. Show details
Pretty bows PJS. What a dreadful product. Paid $69.95 for what I read to be good product pjs. What a shame they are pretty but first wash they look like rags. Very disappointed. Should have stayed with Peter Alexander. Show details
I’m absolutely appalled at the poor quality of the flannelette quilt cover I purchased online from bed bath and table After I washed it I realised how thin and pour quality the material is I won’t be buying anything from your store again that’s for sure
Recent reviews
Purchased online, had to chase dispatch, not all packages are yet with courier after 4 business days, although BBNT say they are - they clearly have no idea. Customer service provide incorrect information, no proactive communication, they are clearly not set-up for online shopping. Purchase from these guys if you want a crappy experience, they will never see another cent of mine.
Ordered and received the LEMON CHECK_ King sheet set in June. Very disappointed and unhappy as the sheets still have a strong chemical odour after 2 washes and being hung outside to dry (Qld). Don't want to sleep in them breathing in the odour/chemicals. Also, they are quite thin and don't look like they'll last very long. (The Kmart sheets I have are much better quality and 2/3s the price.) Have sent bbt a message...
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Original Caton bamboo/cotton 60/40 sheets about 5 yrs ago were awesome. Soft and cool. Bought some more recently and they were awful. Hot and rough. Nothing like the original ones I still have. I asked prior to purchase if they had changed as felt a bit different and not as thick in the pack. Was told no. That was a blatant lie. Went to another… Read more
store and long time employee said yes, they have changed and nothing like the original luxe version. Feels like cheap nasty cotton, as though they have reoved the bamboo. Thankfully was able to get a full refund on the set I used. Never got a reply from supposed 'customer service' online.
TERRIBLE - AVOID - I was gifted a $150 gift card 18 months ago and it was either hacked before I used it, or the system simply didn't honour it. I know the breach or mistake is theirs, I personally scrubbed off the foil to reveal the pin in the last month, and can prove this. Meanwhile, $150 is a significant amount of money that has now… Read more
effectively been pocketed by this company who are not willing to investigate further or compensate. The reason they are giving is no receipt, which is ridiculous given the timeframe and the fact it was a gift.
Absolutely appalling customer service, non existent. Don’t answer emails or website enquires. Customer service phone number given to me by my store manager is unanswered. I have a box missing as my order was sent in two boxes. It took over a week to send order in the first place. One box arrived but not the other. Cannot get anyone to reply and… Read more
Australia post say to contact them, I wish I could. Store staff are fantastic but I will never order online again and suggest no one else does. I,will have to lodge a claim with my credit card company to get a refund. Shocked as I thought this was a respectable company.
Shocked at how poor the quality of the sheets are, how long they took to ship, and the customer service. The sheets coated the inside of my washing machine with some kind of crud that was a nightmare to clean. I asked for a link to provide a review and they're just being cagey, back and forth asking me why I want to leave a review. Don't waste your time, money, or effort in cleaning your washing machine. Show details
Was pretty excited for the sheets but they shrunk substantially. Barely fit anymore, I'm nervous for the next wash. Washed them on only cool/warm and line dry so they weren't even exposed to high heat. Very disappointing Show details
I bought the superior king 350 thread count white sheet set. It arrived last week. The sheets are so thin. They will not last. One wash as instructed before first use cold water hung on the clothes line and already fraying at seams. Very disappointed as I expected more from BBnT. Show details
I shop regularly at the store in Norton Plaza in Leichhardt, Sydney. The staff there are amazing and their customer service is to be commended. Today I was served by Emily and Rita who were both so helpful and friendly. Well done Ladies. Show details
Ordered online a king single cotton jersey sheet from Bed Bath & Table but now wish I had read these reviews. So excited when it came with tag saying to wash before using, which I did. Next day I tried to put it on my bed. It was too small even stretched as tight as I could. When I measured the top of the corners, I realised that it was a single… Read more
sheet as the measurements corresponded to those of a single sheet. 3 emails - with photos and measurements, but no chance of any refund or replacement. Never ever will I purchase anything from them again.
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