No service on missing parcel
I ordered online during the boxing day sales, and the delivery was packed in 2 boxes. I received one box but have waited a couple of weeks for the second (main) one. Australia Post Tracking said it was on the way, but I contacted Bed Bath n Table six days ago to say it has not arrived and they have not contacted me except for the 'no reply' email saying they are experiencing a high volume of customer service enquiries and will respond within 48 hours! I also contacted Australia Post yesterday and they have confirmed that the parcel has been lo...st in transit. I have sent another email on the Bed bath'n Table site. Another standard reply bounced back - experiencing high volume but will get back within 48 hours, but as I said, after six days they have not responded to my first email. Hopefully now they have not only the Tracking Number but also the Reference Number for lost article, I will hear from them. My lost items are close to $300. Is this typical of businesses cutting down on staff, and not being able to properly service their clients? I am a member and have mostly been happy with purchases in the past - except for fitted sheets (Morgan & Finch) which after washing lost the spring in elastic so would not stay in place on bed, so keep all receipts, and if you are a member make sure they apply sales to you, as a record.
Very poor email customer service
Received an item which was packaged very badly and was broken into several pieces. Tried to call the customer service phone number but the voice mail message stated to send an email which would be answered within 24 hours. Waited over two days to receive an email back and was asked if we wanted a refund or replacement. No instructions about what to do with the broken item. Replied to the email withIn an hour of receiving it but am still waiting to hear anything back. The email customer service is very poor and obviously not being checked and answered in a timely manner. Don’t think I will be purchasing from Bed Bath ‘N’ Table again.
Just rude...and inconsistent
I just went to the Hampton Street shop and had only set one foot in the shop when a woman from the counter yelled across the store saying they were closed and they had closed at 4pm (4 minutes prior), even though there were still people wandering through the store. I left and was getting into my car parked outside when I saw three separate groups of people walk into the store. I waited to see if they were also told to leave, but clearly they werent because 5 minutes later they were still in there. In fact, I just saw one of those people come out of the shop with a purchase! Poor behaviour, especially given what seems to be happening with bricks and mortar stores - they should be welcoming customers, not turfing them out!
I bought a Morgan and Finch quilted quilt cover set - super king size. Loved the look and feel of it. Took it off a few months ago to wash it and put it away for summer. Today I decided to put it back on the doona for storage purposes and it does not fit. It has shrunk 15x 7 cm!!! So disappointed as these sets are not cheap. Washed as per instructions. Will not buy this brand again.
Poor customer service and lack of consideration
I purchased an item which I got charged twice for. There has been no care or acceptance of the issue and have continuously advised they cant do anything about it.
I am obviously going through my bank to dispute this, but they have done nothing to acknowledge what they have done not any consideration for the fact Ive been out of pocket for their own error.
Morgan and finch glossy bathroom ceramics
Purchased this accessories set and the quality was really poor once I got it home. Should have just gone to Kmart at spent 5 or 10 dollars because at least the quality is better. The hand wash dispenser broke within 2 days of using it. I returned it but there was no apology just a replacement. The replacement has now also broken after only a few months. Just using it in a regular fashion too. Also purchased hand towels and they turned out to be really small. Not value for money.
- Verified customer
Morgan & Finch "Moore" Charcoal Bathroom Ceramics - Misleading description, poor quality, NOT "ceramic"
Completely misleading description and photo. The quality of these items are extremely poor, especially given the price.
While they look great, they feel like they're made entirely of plastic, definitely not ceramics. They're very light - feather light. Expected "ceramics" to have a ceramic weight to them. The tumblers are very easy to knock over as a result, and the soap dispeser will tip over every time you push for soap.
Colour is misleading: the photo shows a dark charcoal colour, but at best they're medium grey.
This is the kind of quality I expected from a "dollar shop".
Egyptian cotton sheets and towels
I am surprised anyone would leave bad reviews after such a good experience. I’ve been using the sheets for years and highly recommend them. Also have purchased a couple of bath towels and are great, getting many years out of them for a decent price. I did buy some cheaper versions of the brand, but weren’t quite as good as the 1200 thread count sheets.
Must buy Morgan&Finch Sheets and Cotton House Quilt Cover More than 50% Off
You would be delighted as I have been to be the owner of Cotton House designed Niven quilt cover and Morgan&Finch Gum leaves and Sage Flannelette sheets at more than 50% off the full price! The Cotton House quality of Cotton and Viscose mix will spoil even the most pretentious clients and the full reversibility invites to a better mix and match - be creative and add the Morgan&Finch Sage flannelette sheets for a cuddle up, extra softness experience! Buying in store helps you to find always another matching bargain due to the friendly and experienced staff!
- Verified customer
Cool Christmas gifts for all
My kids have told me that I have far too many sets of sheets and doona covers! But Bed, Bath 'n Table is irresistible. So now I spend time there selecting Christmas gifts for friends and family. Their Manchester quality is top of the range, and includes very modern or classic designs. There's something for every member of the family, from Christmas decorations to bathroom accessories, homewares, beach towels, scented candles and outdoor furniture. I love this store
Overpriced rubbish, avoid
Purchased 4 x towels (morgan and finch home collections, hampton towels ). Retail $35 each, we spent $140 in total, believing these would be amazing quality towels.
Within a few months ( 3 to 4 ) one of the towels became completely unstitched at the seams. Eventually took both towels back hoping for some good will. We did not have the receipt, and couldn't find the transaction in our online statements. Got no love without proof of purchase, which I kind of understand , but come on. They were clearly their towels , and the tags were still prett...
Bought a lovely white quilt cover
I purchased a lovely white quilt cover for my daughter for Christmas, we have only had it for 6 months and it just came out of the wash with a massive hole in it. I followed the washing instructions to the letter. I am very disappointed as I paid a lot of money for this and should of had years of use out of it, not less than 6 months!
My Caton Sheets have change color
I just love my Morgan & Finch Caton Sheets (Colour is Sand) but I am really unhappy at what has happened.!! I bought one set about 18 months ago & just was so in love with the colour in my bedroom & the comfort to sleep in. After about 8 months or so the colour changed to give a greenish tone. I thought it may have been something I had done so bought a new set but the same thing has happened again, after about the same period of time. I am really careful with my washing & I have never, in all my 60 odd years, experienced anything like thi...s before. I am really sad because they are such beautiful sheets, the perfect colour for me & these 2 sets have got so much use left in them. Unfortunately, I have to now look at other brands to replace them.
Won’t buy online ever again
I bought a throw- a expensive throw may I add online on the 12/04/2019. Postage cost 15.00
Won’t be getting the item until 24/04/2019!
I honesty don’t care about registered post , would have preferred paying for express delivery. The wait time is ridiculous. I won’t buy online again - or at the shop .
Morgan and finch sheet set.
I purchased queen deep sided sheet set from Ballarat where l got good service but after they were washed l noted the fitted sheet had shrunk and also the pillow cases. I can no longer put this sheet on my bed, it has shrunk so much it is impossible to pull it on.. Very disappointing as l thought l was buying a good product. They are now only good for rags, cant take to op shop to burden someone else with same problem. Very very disappointed.
STAFF AT HIGHPOINT VIC STORE ARE RUDE, LAZY, UNHELPFUL & BELLIGERENT
Went to Highpoint store yesterday to purchase a couple of items, when I got there stock the 2 on the shelf were chipped & damaged, so I asked a staff member if they had anymore as the ones they had were damaged, he said that I would have to order them and pay upfront, I said I shouldn't have to do that as I wanted to see the items first before paying for them, he said well thats our policy, so I asked if they were getting them in anyway and id wait till they came in rather than having to pay first, then the other 2 staff members starting puttin...g their 2 cents worth into the conversation and were pretty much trying to force me to pay for items without even checking the computer system or bothering to ring up to see if some were coming in soon, that is not acceptable conduct, you cant bully people into paying for goods that you don't even have on hand in advance, so I ended up getting really pissed off and then the 2 female staff members started having a go AT ME saying I shouldn't be so rude
4 staff serving 1 customer
I was at DFO today at 1pm hoping to buy a blue tooth speaker. I waited as 2 staff wrapped a number of items for a customer in front of me, great, I love team work.
However one staff member left the till after finishing wrapping items, looked at me, said nothing. I wondered, was I wearing my invisibility cloak.
Another staff member folding tea towels also looked at me, said nothing....then a new member came onto the floor looked at me and proceeded to gossip with the other two staff members about how much stock they had coming in.
I wa...s still standing at the counter with speaker in my hand waiting to pay. No one said hello, or I'll be a minute. Neither of the tills was being used. So Bed bath and table looks like you were paying 4 staff when really one would have done!! I didn't buy the speaker because I was not served.
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Questions & Answers
I purchased a king duvet and 2 pillow cases a few months ago for around a whopping $200.00. A lot of money because I thought I was buying the best. But unfortunately not. The quality is very poor, the embroidered birds are a mess and it creases so much. I've bought cheaper and they've stood up a lot better than your expensive bedding does. So very disappointed with this product. Who can I complain to?
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