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Bed Bath N' Table

Bed Bath N' Table

1.9 from 178 reviews

Reviews

1.9

178 reviews
5
(24)
4
(4)
3
(17)
2
(25)
1
(108)
  • Product Quality
    2.5 (49)
  • Return Claim MadeYes (10) · No (50)
  • Customer Service
    2.4 (54)
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Mary

Mary

  • 2 reviews

Bath accessories

published

Bought their soap dispenser and toilet brush few months ago. The first time we use the brush it got broken, while the soap dispenser after 1 month of use is getting rusty. Sadly, it not worth the moneY.

Customer Service
Product Quality
Return Claim MadeNo

Poor Delivery timeframe

published

I'm a first time (and last) customer. I placed my order 2 weeks ago. I finally received a tracking number a few days ago but at this stage it 'cant be found' on their system. BB+T delivery is a joke. Dont buy online. Walk into a local store, it's faster. At the same time I ordered some garments online from another Australia based supplier (with no NZ retail stores) and they arrived in 3 days.

Customer Service
Return Claim MadeNo

Extremely poor customer service

published

Avoid the Chermside store - Humiliating and embarrassing experience when trying to return an item. Staff member would not listen to the customer’s point of view. Staff member created a conflict situation through their rude, derogatory, accusing and sniggering behaviour with another staff member. Obviously a systemic workplace cultural problem. They don’t value customers unless they’re making a sale. Will never shop here again.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationChermside, Queensland
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Elizabeth03

Elizabeth03Sydney, NSW

  • 2 reviews

Dreadful customer service at Top Ryde store

published

Avoid the Top Ryde store - childish sales girls who think you don't notice when they snigger behind your back. Younger people need to realise that there is a recession going on.caused by a pandemic that is making alot people shop online thus indangering their jobs!! Alot of younger people need to realise that the last thirty years have been our golden years and never known economic hardship - they are in fo a rude shock!!!

Customer Service
Return Claim MadeNo
Store LocationTop Ryde
Suchislife

SuchislifeCentral Queensland, QLD

  • 12 reviews
  • 6 likes
  • Verified customer

Boycot the online store

published
Customer Service
Return Claim MadeNo
Store LocationOnline store

Professional website but poor service.

published

Over a week after ordered they tell me some items are out of stock. I ask them to cancel the order but they send it anyway. Will try elsewhere next time.

Customer Service
Product Quality
Return Claim MadeNo
Jeejee E.

Jeejee E.Sydney, NSW

  • 2 reviews
  • 2 likes

Avoid online shopping

published

I spent fortune on bed cover sets! And been waiting for more than 10 days and no email to confirm about shipping. I decided to contact them why it take too long to shipping my ordered, they replied my email strength away say due to a lot of issues. So I decided to cancel my ordered, they just ignored my cancellation online and shipped my ordered on the next day!!! I still waiting for the parcel, 4 weeks in total. Don't buy online! Their quality is not better than Myer.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
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Poor Quality

published

I paid a fortune for a pure wool blanket 2 months ago and now looks like I’ve had it for 20 years, (actually quality blankets can still look alright even after 20 years), this one for the same price , has pilled terribly and is obviously really crap quality made in China. By all means get your products from China, the designs are nice after all, but dont charge the prices, $400 for a damn blanket, it was on sale at least but I’m still an idiot !!
A lot of customers have been sucked in by BBT, it’s just dressed up rubbish and I’m going to take it back!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrunswick East
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Sonia

SoniaGreater Melbourne (Outer), VIC

Terrible service.

published

Tooooo long time to deliver the products, its website states that no more than 2 business days to that. More than one week and my order hasn't been shipped yet.

Customer Service
Product Quality
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Pam

PamSouth East Queensland, QLD

  • Verified customer

Overpaid for a shoddy product

published

I bought two white ceramic hand soap dispensers (Morgan & Finch) for the bathroom. Paid approximately SGD 25 a piece. The pump stopped working within a couple of months. Disappointing to have paid such a premium for a shoddy product. Would have done better getting something for a couple of bucks from Ikea or Daiso.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreat World City Singapore
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Sydney Throw (Morgan and Finch)

published

I asked the sales assistant for a pure wool throw. I got home and the label said 30% bamboo and 70% merino. I should have returned it but told myself to try it out. There is a tremendous amount of fine fluff everywhere and has caused me terrible sinusitis. I washed the Sydney Throw hoping it would stop shedding. Even more fluff everywhere. My friend said she would take it. I bought the throw 4 days ago. Worst product for hay fever. Sheds everywhere. I do not recommend this product.

Return Claim MadeNo
Store LocationBroadway
allison

allisonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Wrong or missing items

published

So dissapointed. Ordered online since trying to stay away from shopping centres and they cant even get 3 items right. No cushion inserts, covers only and wrong throw blanket. Since when does $60 cushions come without inserts. Wrong colour throw as it looks like the wrong sticker was put on the packaging and wasnt checked before packing. Rang greensborough store to be told dont worry jist come in store. Yeah great defeats the purpose of staying away from the stores. I know businesses are a lot more busy in these times but come on 3 out 3 items sent are wrong. Put in a complaint and get told 4 business days to reply. Great customer service NOT. Time to lift your game.

Customer Service
Product Quality
Maisy

MaisySunshine Coast

  • 3 reviews

Love the designs, love the thread feel, but buy with shrinkage in mind

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Annie

AnnieMetropolitan Adelaide, SA

  • 13 reviews
  • 6 likes

Wow!!! Certainly worth the wait..

published

Wow!!! I ordered the all the REGENCY BATHROOM ACCESSORIES by Morgan & Finch.. They're all just so perfectly beautiful pieces ..

I've had so many compliments.

Took a few weeks to arrive, but only because of the stupid Bubonic plague called "COVID19"

Staff reassured me they weren't too far away.. and they were lovely by keeping me up-to-date with it's progress. I chose to use the FaceBook messenger page for our dialogues. All I really want was reassurance.. and that's exactly what I got..

Thank you to all the team at Bed Bath N' Table..

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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dimstar

dimstar

  • 11 reviews
  • 1 like
  • Verified customer

Happy customer

published

I have made many puchases with this company mainly online but also instore over the years. When there has been an issue, it was dealt with promptly. I have no hesitation in recommending this company to others.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone and Online
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Vanetta Nunn-Pattrick

Vanetta Nunn-PattrickFar North Queensland, QLD

  • 3 reviews
  • Verified customer

I thought I was supporting an Australian company.

published

When I looked for new linen I searched in Australia only.
I made a purchase from Bed Bath N' Table, Marita sheets, Hurley mustard quilt cover and matching pillow cases that are purchased separately.
I have washed the products, found the tags and was saddened to see they were made in China.

Return Claim MadeNo
Store LocationOnline
anon

anon

  • 9 reviews
  • 19 likes

Terrible Towels - pilling everywhere

published

I bought some towels and even after 10 months they are still pilling everywhere. I have tried lots of different things (washing towels by themselves, dryer, outside, bicarb in wash) - nothing worked. I have thrown out the 10 towels I bought - absolute waste of money.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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GregL

GregLSouth-Eastern Region, NSW

  • 4 reviews
  • 1 like

Terrible Service

published

We ordered three items from Bed Bath N Table online on the 21st June. The items ordered were for a Birthday Present. We received conformation that the order had been received and paid for. We kept checking for a week and it appeared that the order had not left the warehouse. We emailed Bath N Table, as there is no contact phone number twice and was informed both times that it was the fault of Australia Post, due to Corona Virus. We again emailed bed Bath N Table, to advise that the order had not been sent, and therefore was not the fault of Australia Post. We did not receive a reply to this email.
The order finally arrived on the 6th July, too late to give the items as a Birthday Present.
Terrible service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInline
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Anushka

AnushkaGreater Melbourne (Outer), VIC

  • 6 reviews

Fountain gate - terrible customer service

published

have never experienced this at other stores but at the fountain gate store there is a red hair lady at this store who is consistently rude and disrespectful to her some of customers. It seems like she may have a race problem. My sister recieved appalling service there. Look, retail is probably not the best career choice for people with shocking attitudes. Just saying.

Customer Service
Product Quality
Penelope

PenelopeSydney, NSW

Customer Care

published

I have always experienced great service and products from BB & T. Unfortunately, recently I made a large purchase and was very disappointed in the lack of interest and customer care from [name removed] at Head Office in Melbourne. There was a factory fault in my purchase, which was very disappointing. Without the help of staff at Belrose, where I made the purchase, the bed would still be in pieces. The staff at Belrose, under the Management of Lisa were amazing and so very helpful.
[name removed], Head Office, very, very disappointing and dealing with you was extremely frustrating.

Return Claim MadeNo
Store LocationBelrose
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Questions & Answers

Gayle L.

Gayle L.asked

I just received the Eadie king size bedspread, pillow covers & Euro pillowslip. I washed before use as instructed and the tassels have all matted on everything even with gentle wash. The fabric is disappointing for the cost. I can’t return as it has been opened. I would not recommend this item. So disappointed with this puchase.

No answers
ZA MERICAN

ZA MERICANasked

What is the size of a superking duvet cover , morgan & finch?

1 answer
ZA MERICAN
ZA MERICAN

It’s ok I managed to find one of mine. I hv moved back to my country Malaysia. Would still love to continue purchasing from ur store. Kindly adv if you do international deliveries.

Bozena B.

Bozena B.asked

I’ve just purchased Morgan and Finch Kali sheet set, washed it once before use and discovered it had shrunk and its too small for my queen size mattress......the pillowcases are also too small. I’ve previously bought 3 sheet sets from Morgan and Finch without any problems. I am very disappointed with the quality...

No answers

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