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Poor Delivery timeframe
I'm a first time (and last) customer. I placed my order 2 weeks ago. I finally received a tracking number a few days ago but at this stage it 'cant be found' on their system. BB+T delivery is a joke. Dont buy online. Walk into a local store, it's faster. At the same time I ordered some garments online from another Australia based supplier (with no NZ retail stores) and they arrived in 3 days.
Extremely poor customer service
Avoid the Chermside store - Humiliating and embarrassing experience when trying to return an item. Staff member would not listen to the customer’s point of view. Staff member created a conflict situation through their rude, derogatory, accusing and sniggering behaviour with another staff member. Obviously a systemic workplace cultural problem. They don’t value customers unless they’re making a sale. Will never shop here again.
Dreadful customer service at Top Ryde store
Avoid the Top Ryde store - childish sales girls who think you don't notice when they snigger behind your back. Younger people need to realise that there is a recession going on.caused by a pandemic that is making alot people shop online thus indangering their jobs!! Alot of younger people need to realise that the last thirty years have been our golden years and never known economic hardship - they are in fo a rude shock!!!
- Verified customer
Boycot the online store
Absolutely terrible. Ordered $200 worth of stuff for Father’s Day on 23/08/2020 thinking that would be plenty of time. After 3 business days my order was still sitting at invoices and I had not received a shipping email. So I emailed them and they responded later the same day advising due to corona there was shipping delays and even though the tracking hadn’t been updated my order could still be on the way. Then advised to use the tracking number in my shipment email to track my order. I replied to that email stating I had not received a tracki...ng email yet and if they could actually review my actual order. 5 minutes later I got a reply that was exactly the same as the first email sent. Then after 6 business days I email them again through their website asking for my tracking number, low and behold later that day I got the exact same email as the first 2 times. Then finally 7 business days after I placed my order I get a tracking email and aus post notification advising then had the order information. It was picked up from bed bath n table on 02/09/2020. It’s now Saturday the day before Father’s Day and my order hasn’t arrived. It will probably get here Monday or Tuesday. So disappointed considering I ordered from 3 other places that same week and all orders were shipped in 2 business days or less and offered free express so got here 3 days after sending. Will never order from here again. For such a big business I expected better
Avoid online shopping
I spent fortune on bed cover sets! And been waiting for more than 10 days and no email to confirm about shipping. I decided to contact them why it take too long to shipping my ordered, they replied my email strength away say due to a lot of issues. So I decided to cancel my ordered, they just ignored my cancellation online and shipped my ordered on the next day!!! I still waiting for the parcel, 4 weeks in total. Don't buy online! Their quality is not better than Myer.
I paid a fortune for a pure wool blanket 2 months ago and now looks like I’ve had it for 20 years, (actually quality blankets can still look alright even after 20 years), this one for the same price , has pilled terribly and is obviously really crap quality made in China. By all means get your products from China, the designs are nice after all, but dont charge the prices, $400 for a damn blanket, it was on sale at least but I’m still an idiot !!
A lot of customers have been sucked in by BBT, it’s just dressed up rubbish and I’m going to take it back!
- Verified customer
Overpaid for a shoddy product
I bought two white ceramic hand soap dispensers (Morgan & Finch) for the bathroom. Paid approximately SGD 25 a piece. The pump stopped working within a couple of months. Disappointing to have paid such a premium for a shoddy product. Would have done better getting something for a couple of bucks from Ikea or Daiso.
Sydney Throw (Morgan and Finch)
I asked the sales assistant for a pure wool throw. I got home and the label said 30% bamboo and 70% merino. I should have returned it but told myself to try it out. There is a tremendous amount of fine fluff everywhere and has caused me terrible sinusitis. I washed the Sydney Throw hoping it would stop shedding. Even more fluff everywhere. My friend said she would take it. I bought the throw 4 days ago. Worst product for hay fever. Sheds everywhere. I do not recommend this product.
Wrong or missing items
So dissapointed. Ordered online since trying to stay away from shopping centres and they cant even get 3 items right. No cushion inserts, covers only and wrong throw blanket. Since when does $60 cushions come without inserts. Wrong colour throw as it looks like the wrong sticker was put on the packaging and wasnt checked before packing. Rang greensborough store to be told dont worry jist come in store. Yeah great defeats the purpose of staying away from the stores. I know businesses are a lot more busy in these times but come on 3 out 3 items sent are wrong. Put in a complaint and get told 4 business days to reply. Great customer service NOT. Time to lift your game.
Love the designs, love the thread feel, but buy with shrinkage in mind
Love the designs they have. I brought three winter doonas for my family from other stores, I got queen size, but found they didn’t fit any of my queen doona covers, but kinda fit a king one I had.
I decided to buy some king covers from the Bed Bath n Table store online, as they had some great sales. I brought king, knowing they would fit the winter doonas I had brought, albeit with a little extra room.
I love the designs, they feel great. But even washing strictly to directions they still shrunk considerably. The king size I brought now perfec...
Wow!!! Certainly worth the wait..
Wow!!! I ordered the all the REGENCY BATHROOM ACCESSORIES by Morgan & Finch.. They're all just so perfectly beautiful pieces ..
I've had so many compliments.
Took a few weeks to arrive, but only because of the stupid Bubonic plague called "COVID19"
Staff reassured me they weren't too far away.. and they were lovely by keeping me up-to-date with it's progress. I chose to use the FaceBook messenger page for our dialogues. All I really want was reassurance.. and that's exactly what I got..
Thank you to all the team at Bed Bath N' Table..
- Verified customer
I have made many puchases with this company mainly online but also instore over the years. When there has been an issue, it was dealt with promptly. I have no hesitation in recommending this company to others.
- Verified customer
I thought I was supporting an Australian company.
When I looked for new linen I searched in Australia only.
I made a purchase from Bed Bath N' Table, Marita sheets, Hurley mustard quilt cover and matching pillow cases that are purchased separately.
I have washed the products, found the tags and was saddened to see they were made in China.
Terrible Towels - pilling everywhere
I bought some towels and even after 10 months they are still pilling everywhere. I have tried lots of different things (washing towels by themselves, dryer, outside, bicarb in wash) - nothing worked. I have thrown out the 10 towels I bought - absolute waste of money.
We ordered three items from Bed Bath N Table online on the 21st June. The items ordered were for a Birthday Present. We received conformation that the order had been received and paid for. We kept checking for a week and it appeared that the order had not left the warehouse. We emailed Bath N Table, as there is no contact phone number twice and was informed both times that it was the fault of Australia Post, due to Corona Virus. We again emailed bed Bath N Table, to advise that the order had not been sent, and therefore was not the fault of Australia Post. We did not receive a reply to this email.
The order finally arrived on the 6th July, too late to give the items as a Birthday Present.
Fountain gate - terrible customer service
have never experienced this at other stores but at the fountain gate store there is a red hair lady at this store who is consistently rude and disrespectful to her some of customers. It seems like she may have a race problem. My sister recieved appalling service there. Look, retail is probably not the best career choice for people with shocking attitudes. Just saying.
I have always experienced great service and products from BB & T. Unfortunately, recently I made a large purchase and was very disappointed in the lack of interest and customer care from [name removed] at Head Office in Melbourne. There was a factory fault in my purchase, which was very disappointing. Without the help of staff at Belrose, where I made the purchase, the bed would still be in pieces. The staff at Belrose, under the Management of Lisa were amazing and so very helpful.
[name removed], Head Office, very, very disappointing and dealing with you was extremely frustrating.
Questions & Answers
I just received the Eadie king size bedspread, pillow covers & Euro pillowslip. I washed before use as instructed and the tassels have all matted on everything even with gentle wash. The fabric is disappointing for the cost. I can’t return as it has been opened. I would not recommend this item. So disappointed with this puchase.
I’ve just purchased Morgan and Finch Kali sheet set, washed it once before use and discovered it had shrunk and its too small for my queen size mattress......the pillowcases are also too small. I’ve previously bought 3 sheet sets from Morgan and Finch without any problems. I am very disappointed with the quality...
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