Terrible delivery and communication
I was informed my mattress and bed base would be delivered at the same time on the date I booked.
Only my mattress was delivered and then the courier informed me he did not need to deliver it to my apartment door he was only required to leave it on the ground floor foyer. This was not communicated on purchase and made it very difficult for me to carry it up 3 flights of stairs myself into my apartment. Additionally, I have asked 3 times for ecosa to provide a date for delivery of the bed base and they still haven’t provided this.
I also asked ...
The worst online store I have ever used.
My partner and I ordered our Ecosa mattress and bed frame to arrive at our new property on Friday the 14th. They arrived in the afternoon after delivery time and we took the boxes upstairs to unpack and found that they had sent us two different colours of the frame. We informed ecosa and they said they would pick up the wrong parts and swap it over the next day. Then changed it to the Monday so my partner took the day off work..they never showed up.
We contacted them and they said that they would deliver the next day so my girlfriend came home...
If I can put a 0 rate I would
I bought the ecosa pillows which was fine but the sales person also convinced me to purchase their silk pillow cases. I asked if I needed them they said If you buy ecosa pillows you should buy our cases too . I received the cases they are so ugly and they were too big for the pillows and I wanted to return them but there is a no refund policy which is disappointing given I was told to buy it from them as my pillow cases wouldn’t fit . But they were wrong not only did my own cases fit but my cases look much nicer then their ugly ones. Just warning you and I won’t be buying anymore from Their company . Buyer Beware !
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I was suppose to get a new silk pillow case which I never received. I had lots of communication with customer service via emails. I went on holidays, when I got back l checked my emails and because I didn’t reply to their last email the request was cancelled? Even though they agreed to replace it? I spoke to different people each time. I really don’t think they know what they are doing.
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