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Ecosa
1.3 from 8 reviews · View Statistics
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Reviews

1.3
8 reviews
5
(0)
4
(0)
3
(0)
2
(2)
1
(6)
  • Product Quality
    2.2 (6)
  • Return Claim MadeYes (3) · No (4)
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  • 3 reviews
  • 2 likes

Expensive for Low Quality

published
  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Ecosa
Mich P.Ecosa Send a private message
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Jen Y
Jen YGreater Melbourne (Metropolitan), VIC

Terrible delivery: Not for apartment customers!

published

I live alone at an apartment and the couriers refuse to deliver the bed base to my unit - despite having direct lift access to my unit. I have bought from Ecosa previously with no issues in 2021 but this refusal from the couriers is very disappointing. Ecosa needs to get the courier company to deliver to the unit and stop using covid as an excuse as THEY WILL BE LOSING CUSTOMERS at this rate.

I live alone and it is humanly impossible to carry the solid wood bed base to my unit. As a result, I had the delivery sent back to depot and canceled my order.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Ecosa
Mich P.Ecosa Send a private message
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Michelle A.
Michelle A.Canberra 2600, ACT
  • 4 reviews
  • 1 like
  • Verified

They make it really hard to return items

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Ecosa
Mich P.Ecosa Send a private message
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A T
A T
  • 8 reviews
  • 9 likes

Avoid their linen sheets

published

Ordered the linen sheet in white and it’s SO thin and flimsy that it’s almost sheer. It’s like having a sheer curtain on your bed, you can completely see any mattress protector underneath. Couldn’t return it because I had taken it out of the box (hadn’t used it). So now am stuck with a paper thin cheap quality sheet I can tear with my own hands.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Ecosa
Mich P.Ecosa Send a private message
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Kate
KateSydney
  • 4 reviews
  • 1 like
  • Verified

Terrible delivery and communication

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Ecosa
EcosaEcosa Send a private message
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The worst online store I have ever used.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Ecosa
EcosaEcosa Send a private message
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Yelten
YeltenSydney, NSW
  • 5 reviews
  • 2 likes

If I can put a 0 rate I would

published

I bought the ecosa pillows which was fine but the sales person also convinced me to purchase their silk pillow cases. I asked if I needed them they said If you buy ecosa pillows you should buy our cases too . I received the cases they are so ugly and they were too big for the pillows and I wanted to return them but there is a no refund policy which is disappointing given I was told to buy it from them as my pillow cases wouldn’t fit . But they were wrong not only did my own cases fit but my cases look much nicer then their ugly ones. Just warning you and I won’t be buying anymore from Their company . Buyer Beware !

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Ecosa
EcosaEcosa Send a private message
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Bumbles86
Bumbles86Greater Melbourne (Outer), VIC
  • 6 reviews
  • 4 likes

Customer service

published

I was suppose to get a new silk pillow case which I never received. I had lots of communication with customer service via emails. I went on holidays, when I got back l checked my emails and because I didn’t reply to their last email the request was cancelled? Even though they agreed to replace it? I spoke to different people each time. I really don’t think they know what they are doing.

Ecosa
EcosaEcosa Send a private message
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