Ecosa

I’ve been an Ecosa customer before, and that’s exactly why I came back. My previous orders, including a bed frame, bedside tables and another mattress, were excellent. They arrived the next business day, during business hours, with clear communication and reliable delivery windows. The products themselves have always been fantastic. I also… Read more

appreciate that this is a particularly busy time of year with EOFY sales, which can put additional pressure on delivery operations.

Unfortunately, this order has been a completely different experience.

It appears Ecosa has outsourced deliveries to Moving with Sam, and unfortunately that decision has significantly impacted the customer experience.

I selected Wednesday as my preferred delivery day, yet it was scheduled unknowingly to me for Tuesday instead. I was initially given a delivery window of 2:00 pm to 6:00 pm, which then changed to 6:00 pm to 9:00 pm. At 8:20 pm I received a text saying they’d run out of time.

I contacted Moving with Sam immediately and explained I needed the mattress delivered before 2:00 pm the following day. No one could provide an answer. By lunchtime I’d heard nothing, so I followed up again. Still no response.

Only after I advised I’d be contacting Ecosa did someone from their Williamstown office call around 4:00 pm to tell me the truck had been involved in an accident and delivery wouldn’t happen that day….here we go…Surprise surprise

I completely understand that accidents happen. What frustrated me was the complete lack of communication and ownership. I had to chase updates all day, only to be told hours later that the delivery wasn’t happening.

The suggested solution was to leave a brand new mattress at my front door during torrential rain in Adelaide. That wasn’t a realistic or acceptable option.

I also contacted Ecosa’s customer service team. They were polite and professional, but the interaction felt very scripted. There were plenty of apologies and assurances that the issue had been escalated, but no one was actually able to resolve the problem, provide certainty, or advocate for a practical outcome. As a customer, that’s ultimately what matters.

The products are still excellent, and I wouldn’t hesitate to recommend them. However, customers don’t separate Ecosa from its delivery partner. The delivery experience is part of the overall purchase, and unfortunately this one fell well below the standard and here I am still waiting, this will unfortunately make me think before I choose Ecosa again.

I genuinely hope Ecosa Australia reviews its delivery arrangements, because the quality of its products deserves a customer experience that matches.

Dealing with Ecosa has been very positive. I had 2 pillows disappear and not delivered once the package had been picked up by the courier. Ecosa were very helpful and prompt and sent out replacement pillows. I have purchased multiple items from Ecosa and the rest of the items were always promptly delivered and high quality. Show reply

Scam. Prior to purchase ecosa assured me of next day delivery. It's now 9 days later, Ecosa do not answer their phones, txt ping pong gets no solid answers and I still have no idea if or when mattress is being delived. Ecosa don't know where… Read more

mattress is and apparently cannot contact courier company. Have cancelled order being told up to 10 days for refund to clear. Still haven't spoken with an ecosa representative as they do not answer phone, seldom respond to email and txt ping pong is a terrible way to conduct business . Order has been cancelled. Sending complaint to accc/consumer protection. Edit. I have made a purchase through 40 Winks, ordered yesterday, delivered today, 40 Winks kept me fully informed of delivery details and arrived at the appointed time. Ecosa could learn from 40 Winks.

The new Pure mattress in medium/medium firm along with the bedframe with storage drawers is awesome.. We are very happy with it and get better sleep patterns than we did before.. Thank you Ecosa! Show reply

I recommend Ecosa without hesitation. I chose a relatively soft mattress, which was my own choice and not Ecosa's fault. However, when I proposed to exchange it for a firmer one, they agreed without hesitation and donated the mattress I wanted to… Read more ·  1

replace to a charity. This is truly remarkable. So if I need to buy a bed next time, I will still choose Ecosa!

We have only recently found Ecosa and tried the sheets and sleep ware, and what quality and service is awesome, so much so we just brought a mattress as well. Please continue your amazing products. Show reply

We've only had it for a short time, but so far we're really impressed. It's very comfortable with great support, especially for back sleeping. It feels premium, has minimal motion transfer, and we both wake up feeling well-rested. Delivery was quick and setup was easy. Looking forward to many good nights' sleep. We also really happy with the… Read more ·  1

bamboo fitted sheet. It's incredibly soft, breathable, and has a cool, silky feel that's perfect for sleeping. The deep pockets fit our mattress securely without slipping off, and the quality feels excellent. Definitely worth the purchase.

Ordered and been using Ecosa firm mattress with 2x Ecosa pillows, 1x shaped, 1x latex. Haven't had this sort of relsxing sleep for yonks. Joy, pleasure, peace. yay! Show reply

We bought three beds, 3 mattresses and 6 night stands. We currently have everything except 2 bed heads. One was missing from the order and one was the wrong one. Hoping everything gets sorted out soon. Very happy with what we have so far. Update! Still waiting on the bed heads and while building the bed bases last weekend, we found that the… Read more

centre leg support is too short and doesn’t support the bed. Have been told that I have to submit a warranty claim for the leg but only after submitting the “batch number” of the bed. Unfortunately we live 4 hours away from where these beds are and will not be able to get this number until our holidays in a couple of weeks. Silly process.

Things were smooth until the delivery. Messaged to say delivery was arriving so we ripped out the existing bed only to have just the base arrive. PC to Ecosa assured it would be fixed. It took another contact and 8 days for the mattress to arrive. 8 days on camping mattresses allows time for reflection. 1.Delivery ruined the whole experience.… Read more

2.We certainly can't and won't be recommending Ecosas service. 3. We wouldn't have purchased if Ecosa was honest that delivery was a split delivery. 4. Dont buy if you need to rely on delivery (Unless you really enjoy the camping mattress experience)

Bought an ecosa pure mattress in October last year. I wish I'd returned it in the 100 days. Its comfortable enough but it runs very hot. I actually bought it because Choice said it's good for hot sleepers. It isn't. The plush setting is worse for heat. But the medium setting is also average. I've used linen sheets and cotton sheets and I also… Read more

bought their cooling mattress overlay which makes absolutely no difference. The overlay is cool when you lie on it but quickly heats up. The plush setting is also not particularly plush. Regret buying

We purchased a king bedframe and 3 bedside cabinets. We are delighted with them and quality is excellent. One bedside was damaged in transit and they had a new one delivered to me in a few days. Excellent service all round. Show reply

Product is great - no argument - however, the initial offer included freight, but that was changed at checkout and added. They explained that this was at the time fuel went through the roof due to the Iran war so I guess I understand, but the offer needed to be altered at the front end. In any case the delivery time was extended because they ran… Read more ·  1

out of stock, and in the end, it took quite a few weeks to get the product delivered. Luckily it arrived before we were due to depart for a trip. Would I buy again? Probably, but next time I'll shop around a lot more and get the best deal on freight.