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Great service and product!
We were served by Sandip who had excellent product knowledge about adjustable beds and mattresses. He is also a fantastic bed model and made everything look cozy and comfortable. Our bed just arrived and it looks great!
Very happy
Very happy. I have just received my new bed. Store staff were very helpful and delivered on time with plenty of notice. Delivery people were also friendly with good advise on how to unpack and look after bed fabric.
LiliSydney, NSW
- 3 reviews
Shop experience
I went to the store at stanmore
Bought an expensive mattress and recliner base with all modern gadgets
To my regret I am not happy with my purchase
Even though the employer assisted me I’m still to get the mattress I require for my back .
Its been a few months . The bed is also too high so this should have been discussed and the requirements of what time of bed should be discussed
This was not so I feel more experience from the employee to give me the correct mattress choices . Including base and height .
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FridaAdelaide
- 4 reviews
- 2 likes
High interstate delivery cost
Website contained all the required details except for interstate delivery cost. When I requested a delivery cost to Adelaide for a simple queen sized bed frame ( no bed head), it was $480!!!! Approx 3 times the highest other delivery costs online for other sites.
Amazing staff and amazing beds!!!
I had such a wonderful experience at this store! Sundeep, the lovely gentleman that was helping us find a bed, could not do enough to help us and he made it such a great and pleasant experience. On top of this, the beds are of really high quality and very reasonably priced. Could not recommend enough!
So...this is how Sealy mattress feels like!?
Bedworks online store is quite easy to navigate/browsing through their products. They have most casual to some luxury beds. As Australian we want to support everything made in Australia 100%. We bought a king single Sealy firm mattress with base. The base quality was shocking horrible and fragile, the mattress you could definitely feel the springs and you moves it makes noises from the springs and the base was stapled with the straw-like shopping bag from the $2 shop (those stripes big shopping bags). Anyway, the delivery was spot on. The payment was a smooth transaction but, the bed quality I have to put a question mark on it.
RalphSydney
- Physical store
- Verified customer
Very Satisfactory
There was a good range of products and the assistant was helpful in identifying the bed that met our needs. Delivery and assembly of the bed went smoothly. They were pleasant to deal with.
Review collected in partnership with BedWorks
- Physical store
- Verified customer
Highly Recommended
Convenient, great selection of all types, informed and helpful staff. Love my new bed! Delivery next day and on time. Delivery staff polite, cheerful and careful when navigating matress up narrow stairs
Review collected in partnership with BedWorks
MichaelSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Knowledge of product and assembly
Bought an adjustable bed and mattress. Store range and knowledge of product was very good apart from one aspect, the weight of the bed. I was told 70kg by sale person but on checking on line prior to purchase (via Bedworks chat) was told 100kg (which was correct).
Because of the weight I also paid for assembly. Product was delivered on time by two very friendly and competent gentlemen, however, it soon became clear they were not conversant with the queen sized bed I had purchased. Comments such as "oh this one has 6 legs" (smaller sizes only ha...
Review collected in partnership with BedWorks
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Michael BassetSydney, NSW
- Physical store
- Verified customer
Bed Selector Novice
Don't be put off by the shop front, the store has a good selection of beds to choose from.
Bed recommended by sales person ticks all the boxes, have just never seen this particular brand at any other store so not sure about how long it will last (will need to give it a few years)
Review collected in partnership with BedWorks
Kristy Pownall
- 2 reviews
- 1 like
- Physical store
- Verified customer
Great selection of quality customisable beds!
We visited the showroom and was shown the options by a knowledgeable and patient sales person. We made our purchase. It arrived a bit later than anticipated but it was over the Dec/Jan period. Delivery guy was helpful and showed me how to put bed together and ensured what was delivered was what I received. Would recommend them
Review collected in partnership with BedWorks
Diane B.Sydney, NSW
- Physical store
- Verified customer
Great service and communication
Fabulous in store at Greenacre service range was great and prices were even better than what was available online. Friendly & informative delivery people. Arrived on time as had been informed.
Review collected in partnership with BedWorks
Kian jonesSydney, NSW
- Physical store
- Verified customer
Bed is nice, service was good
Got the bed delivered, all seemed like it looked online & was easy to put together. Unfortunately 2 of the wooden slats were a little warped (so they rocked and made an annoying noise) however the staff were really nice about rectifying the issue promptly. Delivery guys were very nice also.
Review collected in partnership with BedWorks
AnnBrownSydney
- Physical store
- Verified customer
Very disappointed.
Was told my bed would take 10 days to deliver by salesperson: it took FIVE weeks "due to Christmas holidays". Would have been nice to know at time of purchase. When delivered, it was incorrect stain wood colour and incorrect model.
Review collected in partnership with BedWorks
- Physical store
- Verified customer
Beds are fabulous. Perfect.
Very easy to navigate store and excellent help in guiding us to exactly what we were after for our three purchases.
All three beds and matching bedheads are stunning and the mattress quality second to none.
Delivery was seamless and very helpful delivery men.
Review collected in partnership with BedWorks
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- Physical store
- Verified customer
very good
easy in store-item in stock/friendly service/efficient and nice delivery service,
difficult to assemble-happy .
good quality
I will recommend your company to friends and family
thanks again
making up 30 here-too difficult to get to 30 words-make this easier
Review collected in partnership with BedWorks
ChrisSydney, NSW
- 2 reviews
- Online store
- Verified customer
Fantastic service and everything delivered as agreed within a day.
Great range, very good prices but more importantly reliable on time delivery the next day which was critical to us. Awesome service. We will absolutely recommend them and use them again ourselves.
Review collected in partnership with BedWorks
- Physical store
- Verified customer
Good service and value
We chose a firm mattress. It proved to be far too firm. We advised BedWorks and they exchanges it for a more suitable mattress. The product knowledge of the store team was exceptional.
Review collected in partnership with BedWorks
MelSydney, NSW
- Physical store
- Verified customer
The Perfect Matress
The salesman at the store knows everything there is to know about mattresses. I love my mattress and it came at a good price. However, their delivery system needs to be improved. Currently they only provide a morning or afternoon window the day before delivery which makes it difficult for any working person to manage their schedule. Would be great to get a couple more days notice. Additionally, the delivery movers were very rough lifting my mattress up the stairs to my bedroom. In the process, they ripped the mattress protective cover, left big...
Read more marks on my wall, and almost pierced the mattress whilst forcing the centre of the mattress into a sharp ledge instead of lifting it over. Luckily, the mattress is in good condition but was disappointed in the care taken given it was a $1,200 mattress.1 comment
Review collected in partnership with BedWorks
Bijal ShahSydney, NSW
- Physical store
- Verified customer
Excellent Customer Service
I purchased my mattress from BedWorks and the experience was fantastic. The employee who helped me, Sandip, was very knowledgable and assisted me to find the perfect mattress for my spinal issue. The overall experience was great and Sandip was friendly yet professional.
1 comment
Bedworks Marketing TeamBedWorks
Hi Bijal
Thank you for your review! We are proud of Sanip for delivering excellent customer service to you. We hope the mattress improve your sleep quality. If you have any further question or furth...
Read moreer mattress need, please feel free to revisit our shops :)Review collected in partnership with BedWorks
Questions & Answers
Lenaasked
I am trying to find who makes the mattress that has "Bedmate" label on it.
2 answers
Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.
Kind Regards,
Neils.
Thanks Neils but I need to find who manufactures or sells "Bedmate".
Details
BedWorks Online store3.6(65) | BedWorks Physical store4.4(158) | |
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Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops |
Type of Furniture Offered | Bedroom, Mattresses and Sofas | Bedroom, Mattresses and Sofas |
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Bedworks Marketing TeamBedWorks
Hi Melinda
Thank you so much for taking the time and write us this honest review! Customer experience is one of the key propositions in Bedworks. We appreciate your feedback, and we take your words ...
Read moreseriously. Rest assured your report has been forwarded to our delivery team, and we will keep improving our service in the future.