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Reviews

(146)
(25)
(9)
(4)
(29)
  • Product Quality
    4.7 (68)
  • Return Claim MadeYes (5) · No (67)
  • Warranty Claim MadeYes (3) · No (69)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Shipping
    4.6 (14)
  • Customer Service
    4.7 (44)


Kian jones

Kian jonesSydney, NSW

Bed is nice, service was good

published

Got the bed delivered, all seemed like it looked online & was easy to put together. Unfortunately 2 of the wooden slats were a little warped (so they rocked and made an annoying noise) however the staff were really nice about rectifying the issue promptly. Delivery guys were very nice also.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks


AnnBrown

AnnBrownSydney

Very disappointed.

published

Was told my bed would take 10 days to deliver by salesperson: it took FIVE weeks "due to Christmas holidays". Would have been nice to know at time of purchase. When delivered, it was incorrect stain wood colour and incorrect model.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

Beds are fabulous. Perfect.

published

Very easy to navigate store and excellent help in guiding us to exactly what we were after for our three purchases.
All three beds and matching bedheads are stunning and the mattress quality second to none.
Delivery was seamless and very helpful delivery men.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationParramatta Road, Sydney
See all answers

Review collected in partnership with BedWorks

very good

published

easy in store-item in stock/friendly service/efficient and nice delivery service,
difficult to assemble-happy .
good quality
I will recommend your company to friends and family

thanks again
making up 30 here-too difficult to get to 30 words-make this easier

Review collected in partnership with BedWorks


Chris

ChrisSydney, NSW

  • 2 reviews

Fantastic service and everything delivered as agreed within a day.

published

Great range, very good prices but more importantly reliable on time delivery the next day which was critical to us. Awesome service. We will absolutely recommend them and use them again ourselves.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with BedWorks


Good service and value

published

We chose a firm mattress. It proved to be far too firm. We advised BedWorks and they exchanges it for a more suitable mattress. The product knowledge of the store team was exceptional.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks


Mel

MelSydney, NSW

The Perfect Matress

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks


Bijal Shah

Bijal ShahSydney, NSW

Excellent Customer Service

published

I purchased my mattress from BedWorks and the experience was fantastic. The employee who helped me, Sandip, was very knowledgable and assisted me to find the perfect mattress for my spinal issue. The overall experience was great and Sandip was friendly yet professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Love the bed

published

Update: Colin rang me straightaway and organised a replacement for the damaged parts. Couldn’t be happier.

Love the bed and was really happy that Colin was able to do such a fantastic package deal for us. Unfortunately I was let down by the delivery and handling of the products. The bed came with no screws and Allen key. The driver gave us a handful of screws from his toolbox. Corner of the tall boy not well packaged - had actually already ripped. The bed footing has bit of the veneer peeling and one of the side beams has a scrape on it - possibly from a metal bracket scraping against it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGreenacre
See all answers

Review collected in partnership with BedWorks

Good service.. happy customers!

published

The staff were knowledgeable and helpful. They gave us many options based on our wants and needs. We had relatives who were in need of a new mattress and took our recommendations and purchased 2 mattresses the following week.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationParramatta Rd Stanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Diane B.

Diane B.Sydney, NSW

Fabulous Prices & Really Courteous Staff

published

There is plenty of parking at the store, little bit tricky if you are not sure where you were going. The staff were not pushy, like you get at many other stores, and gave us plenty of space. Then when we had questions they were always very helpful in the 3 times we visited. Prices were great, then extra discounts were applied on both the mattress and bed base. Felt a lot more comfortable and relaxed than had previously buying beds at Harvey Norman, Freedom etc and prices were so much better. We ordered each separately so great care was taken the final time to ensure that our orders matched up and delivery will be at the same time. Delivery is in another 4 wekks but don't expect that we will be disappointed with that either.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGreenacre
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

N.Isaacs

N.IsaacsSydney, NSW

  • 2 reviews

Sending ads my phone! and l never shopped with them!

published

This company has made a deal with very aggressive marketing firms and won't stop sending me ads for beds from their company. Stay away from them. They have zero respect for consumers. I never shopped here or gave any details to them so they must have used hacking marketing firms. I will report them to fair trade.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers

Amazing quality, very prompt

published

I went it with an idea what I wanted and the salesperson was able to provide extensive and useful information on the options. We ordered a custom made bed, and it's of a beautiful quality and it felt well-priced for such good quality. The assembly was minimal and easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BedWorks
Bedworks TeamBedWorks

Review collected in partnership with BedWorks


Sue Flatt

Sue FlattSydney, NSW

Bedworks shop, Parramatta Road, Stanmore

published

the shop is well-organised, the salesperson and the managerial staff all courteous, efficient and knowledgeable. Plus, the range of bedding was enough for me to make a choice. Plus, a special mention (praise) of the delivery staff, who went out of their way to resolve issues and be helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBedworks, Parramatta Road, Stanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Quality products and excellent service

published

We where given great service and advise. Bedworks staff were very easy to deal with and we got a great deal. I would highly recommend bedworks to anyone looking for a quality product and a very comfortable sleep

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Jan Eric Hallberg

Jan Eric HallbergSydney Surrounds, NSW

Very happy with the product bought.

published

A bit taken back when I was told on delivery that I had not paid for assembly ???
I was never asked or told that assembly was an EXTRA full stop

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks


Terri M

Terri MSydney, NSW

Great service, delivery and product

published

I found what I thought I was looking for online, then went and saw it in-store and purchased it on the spot, no hassles. While there I also ordered a bed head, the price was great and it arrived earlier than expected, great quality too. Very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks


Dimple

DimpleSydney, NSW

Worse customer service ever !!!

published
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
BedWorks
Bedworks TeamBedWorks
Dimple
Dimple

Paul

PaulSydney, NSW

  • 12 reviews

What A Run Around!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
2 comments
BedWorks
Bedworks TeamBedWorks
Paul
Paul

Great Product

published

Easy to navigate web site, store staff friendly and helpful, so far all good with the bed, very comfortable, while not cheap, does feel like a very high end product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationstanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks


Page 1 of 11

Questions & Answers

Lena

Lenaasked

I am trying to find who makes the mattress that has "Bedmate" label on it.

2 answers
langeva
langeva

Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.

Kind Regards,
Neils.

Lena
Lena

Thanks Neils but I need to find who manufactures or sells "Bedmate".


Get an answer from our members and BedWorks representatives

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