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BedWorks
4.2 from 223 reviews · View Statistics

Reviews

4.2

223 reviews
5
(151)
4
(26)
3
(12)
2
(5)
1
(29)
  • Product Quality
    4.7 (76)
  • Return Claim MadeYes (5) · No (76)
  • Warranty Claim MadeYes (3) · No (78)
  • Product Appearance As advertised (55) · Not as advertised (10)
  • Shipping
    4.6 (15)
  • Customer Service
    4.7 (50)
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Very happy

published

Very happy. I have just received my new bed. Store staff were very helpful and delivered on time with plenty of notice. Delivery people were also friendly with good advise on how to unpack and look after bed fabric.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationStanmore
See all answers
Lili

LiliSydney, NSW

  • 2 reviews

Shop experience

published

I went to the store at stanmore
Bought an expensive mattress and recliner base with all modern gadgets
To my regret I am not happy with my purchase
Even though the employer assisted me I’m still to get the mattress I require for my back .
Its been a few months . The bed is also too high so this should have been discussed and the requirements of what time of bed should be discussed
This was not so I feel more experience from the employee to give me the correct mattress choices . Including base and height .

Incentivised ReviewNo
Frida

FridaAdelaide

  • 3 reviews
  • 2 likes

High interstate delivery cost

published

Website contained all the required details except for interstate delivery cost. When I requested a delivery cost to Adelaide for a simple queen sized bed frame ( no bed head), it was $480!!!! Approx 3 times the highest other delivery costs online for other sites.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Amazing staff and amazing beds!!!

published

I had such a wonderful experience at this store! Sundeep, the lovely gentleman that was helping us find a bed, could not do enough to help us and he made it such a great and pleasant experience. On top of this, the beds are of really high quality and very reasonably priced. Could not recommend enough!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationStanmore
See all answers

So...this is how Sealy mattress feels like!?

published

Bedworks online store is quite easy to navigate/browsing through their products. They have most casual to some luxury beds. As Australian we want to support everything made in Australia 100%. We bought a king single Sealy firm mattress with base. The base quality was shocking horrible and fragile, the mattress you could definitely feel the springs and you moves it makes noises from the springs and the base was stapled with the straw-like shopping bag from the $2 shop (those stripes big shopping bags). Anyway, the delivery was spot on. The payment was a smooth transaction but, the bed quality I have to put a question mark on it.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ralph

RalphSydney

Very Satisfactory

published

There was a good range of products and the assistant was helpful in identifying the bed that met our needs. Delivery and assembly of the bed went smoothly. They were pleasant to deal with.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationStanwell
See all answers

Review collected in partnership with BedWorks

Highly Recommended

published

Convenient, great selection of all types, informed and helpful staff. Love my new bed! Delivery next day and on time. Delivery staff polite, cheerful and careful when navigating matress up narrow stairs

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

Michael

MichaelSydney, NSW

  • 2 reviews

Knowledge of product and assembly

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with BedWorks

Michael Basset

Michael BassetSydney, NSW

Bed Selector Novice

published

Don't be put off by the shop front, the store has a good selection of beds to choose from.
Bed recommended by sales person ticks all the boxes, have just never seen this particular brand at any other store so not sure about how long it will last (will need to give it a few years)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
See all answers

Review collected in partnership with BedWorks

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Kristy Pownall

Kristy Pownall

  • 2 reviews
  • 1 like

Great selection of quality customisable beds!

published

We visited the showroom and was shown the options by a knowledgeable and patient sales person. We made our purchase. It arrived a bit later than anticipated but it was over the Dec/Jan period. Delivery guy was helpful and showed me how to put bed together and ensured what was delivered was what I received. Would recommend them

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSydney
See all answers

Review collected in partnership with BedWorks

Diane B.

Diane B.Sydney, NSW

Great service and communication

published

Fabulous in store at Greenacre service range was great and prices were even better than what was available online. Friendly & informative delivery people. Arrived on time as had been informed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGreenacre
See all answers

Review collected in partnership with BedWorks

Kian jones

Kian jonesSydney, NSW

Bed is nice, service was good

published

Got the bed delivered, all seemed like it looked online & was easy to put together. Unfortunately 2 of the wooden slats were a little warped (so they rocked and made an annoying noise) however the staff were really nice about rectifying the issue promptly. Delivery guys were very nice also.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

AnnBrown

AnnBrownSydney

Very disappointed.

published

Was told my bed would take 10 days to deliver by salesperson: it took FIVE weeks "due to Christmas holidays". Would have been nice to know at time of purchase. When delivered, it was incorrect stain wood colour and incorrect model.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

Beds are fabulous. Perfect.

published

Very easy to navigate store and excellent help in guiding us to exactly what we were after for our three purchases.
All three beds and matching bedheads are stunning and the mattress quality second to none.
Delivery was seamless and very helpful delivery men.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationParramatta Road, Sydney
See all answers

Review collected in partnership with BedWorks

very good

published

easy in store-item in stock/friendly service/efficient and nice delivery service,
difficult to assemble-happy .
good quality
I will recommend your company to friends and family

thanks again
making up 30 here-too difficult to get to 30 words-make this easier

Incentivised ReviewNo

Review collected in partnership with BedWorks

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Chris

ChrisSydney, NSW

  • 2 reviews

Fantastic service and everything delivered as agreed within a day.

published

Great range, very good prices but more importantly reliable on time delivery the next day which was critical to us. Awesome service. We will absolutely recommend them and use them again ourselves.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with BedWorks

Good service and value

published

We chose a firm mattress. It proved to be far too firm. We advised BedWorks and they exchanges it for a more suitable mattress. The product knowledge of the store team was exceptional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationStanmore
See all answers

Review collected in partnership with BedWorks

Mel

MelSydney, NSW

The Perfect Matress

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Bijal Shah

Bijal ShahSydney, NSW

Excellent Customer Service

published

I purchased my mattress from BedWorks and the experience was fantastic. The employee who helped me, Sandip, was very knowledgable and assisted me to find the perfect mattress for my spinal issue. The overall experience was great and Sandip was friendly yet professional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Love the bed

published

Update: Colin rang me straightaway and organised a replacement for the damaged parts. Couldn’t be happier.

Love the bed and was really happy that Colin was able to do such a fantastic package deal for us. Unfortunately I was let down by the delivery and handling of the products. The bed came with no screws and Allen key. The driver gave us a handful of screws from his toolbox. Corner of the tall boy not well packaged - had actually already ripped. The bed footing has bit of the veneer peeling and one of the side beams has a scrape on it - possibly from a metal bracket scraping against it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGreenacre
See all answers

Review collected in partnership with BedWorks

Page 1 of 12

Questions & Answers

Lena

Lenaasked

BedWorks

I am trying to find who makes the mattress that has "Bedmate" label on it.

2 answers
langeva
langeva

Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.

Kind Regards,
Neils.

Lena
Lena

Thanks Neils but I need to find who manufactures or sells "Bedmate".

Get an answer from our members and BedWorks representatives

Details

Compare all 2 BedWorks
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses and SofasBedroom, Mattresses and Sofas
Compare all 2 BedWorks

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