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Beer Wine Spirits

Beer Wine Spirits

Online store, Physical store
1.9 from 112 reviews

Reviews

1.9

112 reviews
5
(17)
4
(5)
3
(9)
2
(5)
1
(76)
  • Product Quality
    2.7 (42)
  • Return Claim MadeYes (3) · No (48)
  • Customer Service
    2.2 (44)
  • Shipping
    1.6 (10)
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Westy 16

Westy 16Hunter Region, NSW

  • 6 reviews
  • 4 likes

Random security check....!

published

I placed an order for pickup, and it came up with ( random Security check ). 20 hrs have now past and they have my money in there account and still nothing from them. I’ve spent nearly 5.5 hours waiting on there help number with no answer to my calls.........Wow great customer service....not!

Customer Service
Product Quality
Return Claim MadeNo
Fred

FredGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 5 likes

bundling orders together to save money

published

It has happened 3x from save store, Baybrook. Called the customer service again and was told they would refund me the delivery fee, told I wasn't happy. waited 10 min on the line and yet order was at same place. They didn't care again. Go pay 15 dollars delivery to dan murphys, you will save the trouble and the alchool price will be cheaper. Just don't
Btw, this is the 3rd time this is happening. I have photos of the estimate delivery time and photos of the products still on the same spot 1:30min later...

Customer Service
Product Quality
Return Claim MadeYes
Annoyed

AnnoyedSouth East Queensland, QLD

Amazingly amateurish

published

Seriously is this even a website. The designer should get a new career, I have wasted 2 days of my life trying to place a simple order on a website that has the functionality of a dead cow

Return Claim MadeNo
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BWS doesn't care that drivers don't deliver orders.

published

Placed an order but driver arrived late, after wife had gone to do laundry. He called and I suggested leaving it at door- contactless. He stated he could not and was returning items to store. Delivery marked delivered, but repeated emails to BWS, unanswered calls, a message on Instagram, still no refund. BWS should mean Buy With Suspicion

Customer Service
Return Claim MadeYes

Great service

published

I want to praise the staff in your Moorebank store especially the manager. I find them very helpful, friendly, honest and professional. I don't shop anywhere else as the service here is always fantastic.

Customer Service
Product Quality
Store LocationMoorebank
M.E.T

M.E.TMetropolitan Adelaide, SA

Can’t be that hard can it?

published

Placed an order that was estimated for a 4:45pm delivery... After two calls that night and two the following day wondering where it was (told each time that the driver was on their way) finally received at 2pm the next day.
Don’t advertise what you can’t provide.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Dee

DeeWestern Australia

  • 5 reviews
  • 1 like

Online purchases

published

Sorry I don’t like your website for online purchases. It’s not user friendly. It needs updating.
I think I will take a trip in the car and purchase instore, it will be easier.

Return Claim MadeNo
brenn0s

brenn0sSydney, NSW

Lazy Staff

published

I am a regular customer, however the older man working in the store refuses to put a bottle(s) of wine in a paper bag, instead I have to do his job and do it myself. This is simple customer service mate!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDarlinghurst, NSW
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Kerrie C.

Kerrie C.Sydney, NSW

App took 6 payments from my account with no wine

published

I downloaded the App successfully and entered my account details. The App kept saying there was a problem processing, try again. So I did, 6 times. No wine was delivered, however, 6 transactions were pending in my bank account for 10 days, I couldn't access my own money. That night I also downloaded Jimmy Brings when the BWS app was problematic and Jimmy Brings delivered in 12 minutes.

Customer Service
Product Quality
Return Claim MadeNo
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CHRISTOPHER

CHRISTOPHERMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

Disappointing lack of service

published

I've used BWS order online and pickup in store several times, and it's fine when the goods are in stock. However, a simple request for one bottle of Baileys proved too hard and although it was ordered and acknowledged 8 days ago, I haven't heard a word from them. It still shows "we're on it" but they're not on it to well! Why bother having the facility if it's not done properly?

Customer Service
Product Quality
Return Claim MadeNo

Same day delivery - False advertising but will still take your money

published

Before order it states delivery within 60 minutes. You place the order they take your money then it says delivery to be 3pm next day! Called store and confirmed they stop delivering at 7 (I ordered at 6:30) attitude plus when called to cancel. SUGESTION: have a cut off time for orders. It’s very frustrating when you order something under the impression you “Deliver in 60 minutes”. Just do what you advertise!

Customer Service
Product Quality
Shipping
Return Claim MadeYes
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Fred

FredSydney, NSW

  • 3 reviews
  • 1 like

Rip off

published

Exactly the same bottle of gin is $10 more expensive at BWS than Dan Murphy's - Even though they are owned by the same company - Woolworths.

So what's the point of going to BWS?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarrickville Metro
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Shaxpier

ShaxpierSydney, NSW

  • 33 reviews
  • 6 likes

Solid Offering

published

If I ever feel a drink is in order this has become my usual go-to store. The app functions great as does the browser-based ordering. One competitor at least should take a lesson from the App this place has.
Click and collect is always ready very fast, and the staff efficient and polite.

Delivery is offered and it works and reasonable I guess but no longer "free" for orders $100+, which was fantastic whilst lasted.

I now usually just click n collect as so local.

Their offers are often extremely tempting I find. Nothing against using others and sometimes do...
My experience. My couple of local BWS outlets.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Krystallh

KrystallhSouth East Queensland, QLD

The absolute worst!!!!!!!!!!

published
Customer Service
Product Quality
elle49

elle49perth

  • 28 reviews
  • 20 likes

No communication Delivery a joke

published

order placed and was supposed to be delivered at 3.35 Time on yellow courier app kept changing so called the 1300 number and was told that they would get a driver asap. 2 minutes later the order is cancelled so called the Mindarie store and they said they would assign another driver . Had the same issue again with the app telling me the order was just seconds away for another hour. Called yello they said they were told the order had been cancelled over 2 hours before but would reassign another driver. !0 mins later order is once again cancelled. Had enough at about 6 pm and drove up and collected order. Not one person had the common decency to let me know what had happened and why. Very very poor customer service.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Unhappy

UnhappySouth East Queensland, QLD

Terrible staff!!!

published

Staff never ask for rewards card & never give receipts!!! Then when you say something about this to them they say i was just about to ask you for your rewards card, which is a lie! Once I walked out the door she started talking about me behind my back!!! How RUDE!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMermaid Waters, Waterways Shopping Centre
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KMac

KMac

  • 3 reviews

Very personalized service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBWS @ Westfield Helensvale
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Mike P.

Mike P.

  • 2 reviews
  • 1 like

You Need A Rewards Card or you get slugged 24.4% Extra - What A SCAM!!!

published

Carton of beer $41 with a rewards card - $51 dollars without one, all because you don't want to give Woolworths your personal and shopping information.
It reeks of DISCRIMINATION
Guess I'll reward BWS with not showing up to their crappy stores.

Customer Service
Product Quality
Return Claim MadeNo
Keith

KeithGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Terrible.

published

Ordered beer and wine online. Asked for cold beer. Delivered wine only. Driver took off before I could get him. 15 minutes of phone calls. Another 30 minutes only to deliver warm beer. 2 things they had to get right. Only 2. Won’t be back.

Customer Service
Product Quality
Return Claim MadeNo
smilingjack

smilingjack

  • 2 reviews
  • 2 likes

The most expensive store. Avoid at all costs.

published

They are constantly 10-25% more expensive than other outlets. Do your homework and check online first. Just lazily bought a bottle of Cointreau. $64. $50 everywhere else.
Shop around. Avoid BWS

Customer Service
Product Quality
Return Claim MadeNo
Store LocationStirling SA 5152
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Questions & Answers

Abc777

Abc777asked

Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

No answers

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