Mortdale BWS September 2 about 3pm I am from out of town and have never had such a poor experience from any retail store The drive through has a sign saying entry with an arrow above it so I drove in Unbeknownst to me it was the wrong way opposite to what the sign indicated Some woman (apparent manager) screamed you come in the wrong way and… Read more
will have to reverse out I was not going to reverse out into a busy street so just drove through turned around and came in to purchase where I was accosted and abused to the extent I had to tell this megalomaniac to shut up which I would never normally do She then refused to serve me so I happily took my business to an opposition outlet BWS would do well to educate their staff in basic customer service the basis of which should be that customers are important and the staff are there to serve them
After a personal falling out with the manager from BWS Jordan Springs whenever I order I’ve been delivered the incorrect items ,my order was canceled another time and other issues when I called to ask who was the manager on it was my ex Friend being late 50’s I would expect professionalism,I can no longer order online as my set store through the… Read more
delivery apps uber etc go to Jordan springs as it’s the closet one to my location,so no longer can I order from BWS because I do not want a petty problem from the mangers personal dislike to me
Well nothing changes with poor customer service skills at certain BWS stores. Sorry to say it but due to this being an ongoing issue that obviously never gets addressed by management, I personally would be interested in an auto process of ordering and picking up the purchase with no human interaction. This would then remove the ongoing problem of… Read more
employees who simply don't know how to be friendly and efficient when face to face, and free them up to concentrate on other aspects of their business. This attitude will always ruin the whole customer experience. Yes it is a two way street where the customer needs to be friendly and polite too. We are. I sometimes wonder if having the look of politeness on your face p.s.es some of these employees off. Also why display signs around the store window saying "abuse will not be tolerated towards our staff", because in my opinion staff being rude towards customers is in itself a form of abuse. BWS really need management to overhaul the training process in regards to face to face customer service. Now, having said all that...I will always be happy visiting the Chermside Marketplace Qld. store, the female counter attendant there is always excellent. It's just a shame this store's location is furthest away from us.
Reviews with attachments
So guys, the BWS online store is responsible for sorting out delivery orders! Now they cop a lot of hate, but I’m here to say they are exceptional, and take responsibility when it’s the stores fault or not?! This is the second time this has happened and they gave me whatever I got delivered for free, as it was a lesser value, and still provided… Read more
me with a new order?! 2 from 2 ain’t bad! BWS call centre, you rock! Thank you so much Blair for the free wine advice I have for Xmas! Once again, such a well run company, no complaints yet?!
Poor Customer Service and Rude Staff at BWS Wentworthville 6879 I visited the BWS store at 6879 Wentworthville on the evening of 26/04/2025. The store was empty except for two staff members who were standing at the counter chatting. I asked a simple question — “Is there any discount on Corona beers?” — and without even checking, both replied… Read more
“No.”
I later went to the Woolworths next door to wait for a friend. While there, I checked the BWS app and saw a $22 discount advertised for purchasing two boxes of Corona. I returned to the store and showed it to the staff at the counter. His response was vague — “maybe.” I then went into the cool room and found a large sign clearly displaying the same $22 discount.
When I pointed this out, I expected at least a simple acknowledgment or apology. Instead, the staff member said, “Hey mate, next time you better go and check yourself.” I told him that I didn’t agree with that advice and found it unhelpful. Rather than apologizing, he kept arguing and was quite rude.
This is not the level of service I expect from BWS. I regularly shop at BWS Seven Hills and have always received great service there, as well as at Dan Murphy’s. Sadly, I won’t be returning to this Wentworthville store again.
Rotten – Delivery service so far they employ people that when a delivery comes through they send the opposite out .can anyone do their job .Do they scan the product to make sure it is right or are Woolworths so tight they don’t have a system that works .AmThey own you so get simple orders right , because you employ simple people
Terrible service – Ordered at 6:30, told delivery would be delayed until 8:30, from a store 8 minutes away, then received SMs delivery failed. No one came to our house, called the store and asked for refund, they said they would call me back but didn't. Terrible service, unreliable.
BWS Fountain Gate, Drive Through, NarreWarren Store Is Amazing! – My favourite place to order beer, GIN and Wild Turkey from. Staff are always super helpful. Place has a huge selection of everything you could possibly want and the prices are very good! Although i sometimes wait for specials before buying. Great place to order Alcohol from. I Highly recommend this place! Show details
Latest follow-ups
Service was no existing. Had to ask staff member to scan my purchase, she rolled her eyes at me because I interrupted her weekend plans she was discussing with the other staff Show details
Follow-up · I have not been back and probably won't
Positive reviews
I got a greeting upon entering the store. I placed my 6pk on the counter as I looked at the weekly deals. The person behind the counter offered assistance AND went to get a COLD 6pk of the product that I was interested in. BWS Tingalpa have REALLY stepped up their game! Credit where credit is due. I have previously had very little to praise. The… Read more
young man wearing a BWS lanyard needs recognition for his efforts to provide excellent customer service!
I visited bws at huntlee at lunchtime today not one word from the male behind the desk no greeting no farewell nothing I spent a bit of money there missed out on my points on my rewards card!! Would be good to hire people that can look away from there phone for 2 minutes won’t be back Show details
I have been a few times to Wynnum central BWS store where I must congratulate the excellent customer service from Bek and Mitch.They greeted me with a fabulous and friendly smile and were so helpful in assisting my purchase choice.They are both a credit to BWS and a positive example of customer service.The manager on the other hand was very unfriendly and angry which was disappointing. Good work Bek and Mitch. Show details
Negative reviews
They're the most expensive one and when I asked the staff member whether if they do price match the lady clearly said they can't do that and she said the other stores get bulk and wholesale prices what a joke what does she thinks they buy their products from other stores? And she said yeah she knows that it's more expensive than the other shops… Read more
she doesn't even do her liquor shopping there! What a joke! Not going back! No wonder they are closing stores greedy bustards!
Prices at BWS are ridiculous!!!! Dan Murphys sell St Hallet Faith Shiraz for $13.95( everyday price not on special).The exact same wine from BWS is $24 . When I asked if they price match they said NO. How does that work when the person who works at danMurphys told me they are owned by the same company.
Start hiring australian security guards im sick of all you companys now hiring non australians and they all ether out right call me a thife or treat me like one when i leave i stand there and watch and they ask no other person for any thing im now over it unless you know some one as stollen some thing dont ask me for nothing i should not have to… Read more
prove im not a thife every time i shop some where it happening every where i shop now and your just another company on board with this behavior and when i complain nothing happens ya just push it aside like it another day well i aint
Recent reviews
Theives. Absolutely despicable and unprofessional business. Treat your drivers and customers like an absolute dish rag. Completely ruined the night with my friends, a long awaited celebration from friends interstate. waited 2 hours for the delivery to come and then had to be taken away for no reason. The girl who answered the phone from this… Read more
store was possibly the rudest person I have ever met and the man on the phone called [Name Removed] which offered a free delivery fee but charge me full price for ruining my night and taking pride and joy knowing it was 3 hours late for reasons not disclosed to me. Off shore company which have no idea what they are doing. Another company going in to receivership- have a look on Reddit to see the DISGUSTING REVIEWS.
ABSOLUTELY HOPELESS. NO GREETING ( which is no big deal on its own but that was the start of the RUDE-[Name Removed]. which was actually her name so it fits perfectly) THEN POINTS ME TOWARDS the 4 PACKS OF JIM BEAM (glass bottles) AFTER ASKING HER "WHERE CAN I FIND THE 6 PACK OF JIM BEAM WHITE CANS?" I speak clearly and speak fluent English, from… Read more
Australia with no accents or stutters and Can not speak any other languages than English. Such a basic question lead to total misunderstanding and confusion for [Name Removed] at cburn central. Or maybe [Name Removed] just has total disregards for BWS customers.
I don't think i can say the name of Rita at Caigieburn Central BWS as they may hide it, But if you see the 4 letter name tag.. R eally rude-Rita. I ncompetent. T errible. A nd no customer service skills Show details
Customer service is non existing. The online bot has been down for weeks phone service you can never get through and when you ring the store to cancel they can't help.
The store is Umina BWS walk in st the back of the Ocean Beach Hotel. We have been in the store multiple times and unfortunately we have Been served by the angry girl with the studs in her face(I only say that for identification purposes) prior to today. I purchased 2 bottles of wine no recognition that I was standing at the counter and I made… Read more
the error of asking for a bag too which she made a growling noise I said don't worry I will do it (put the wine in the bag)which I was told everyone is entitled to a bad day!!!! I said she should of had the day off and was met but abuse. I have tried to ring and speak to the manager 4 times each time the phone rings out. My advise shop for wine at ALDI.
Used to be great but the last two times I've ordered it just keeps getting delayed, delivery time gets longer and longer, can't find drivers. Takes seconds to pay but so long to get your money refunded. Help is good when you contact them but had to Google the contact information, if it's on the order, I couldn't find it. Would I use it again? Not if I want quick delivery. Show details
I placed an order online thru the app as I do all the time. Collection was at BWS Atherton Drive (as it is all the time). Get there to collect but order can’t be found. Am told I have to collect from the other BWS in Atherton. Drive there to find it’s closed and no phone number can be found on building or on google. Went back to Atherton Drive who… Read more
acknowledged the other store was closed. They reluctantly gave us our order. First time this has happened and I was very p*ssed off to say the least.
Out of all the staff that work here, I have had the most dealings with Jo Lamb, who I believe has the most experience, extremely knowledgeable and always happy to see you. Would love to see her there full time!!!!! As would many others around jewellstown!!! Show details
Placed an online order, sent sms to say driver 9 minutes away & within 5 minutes another sms to say driver had cancelled. Had to call BWS to sort out. Driver said couldn't locate property. New townhouse on subdivided block, Google maps shows next door property & the side fence of the pre existing property, image is 6yo. So the driver was too… Read more
stupid or lazy to walk 3 metres from where he parked & notice the numbers on the letterboxes right beside where he parked. Had to reorganise delivery. Probably more Google maps & the Uber drivers fault than BWS.
These guys are dodgy I saw 660ml tiger bottles the other week on special 2 for 7 dollars ,bargain, so I bought 10 I like tiger beer so when I cracked open my first bottle it didn't taste quiet right, so I looked at the lable and expires on the 25th Jan 2026 It's December 5 now. just trying to get rid of trash stock .Dodgy will not be back
Wembley Western Australia store. The rudest, most objectionable male customer service experience ever. Left me embarrassed and humiliated. Never buying there again. Show details
Avoid. Terrible service. Typical rip off merchants. Bought online under my app with my partners debit card. BWS took the money yet no order and no correspondence whatsoever. BWS = TRASH Please go to liquor land or Coles owed retailers to avoid dodgy service. I still have no idea where my money is gone? Phoned the service line and “she will look into it”. Pathetic
My husband who is 77 just went to the BWS in Mindarie, he bought a lot of product for an engagement party today. (17/11/25) $500 worth. There were 3 staff on no other customers and they just watched my husband carry all the cartons to the car himself. Not one offer of help. Not very good customer service.
They tried to scam me with 600mls Jim bean and cola $16 as it was marked on the shelf. When I paid they charged me $17,50. I had a lot of trouble getting refund as I wasn’t going to put up with it. I went down the road and got the same bottle at Bottlemart for only $11,99. I am so angry at BWS. I met a nice guy at Bottlemart. . I can’t believe that BWS is ripping off their customers. Show details
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Part 2. Tried to purchase under my own debit card and boom …. Order cancelled again and BWS has… Read more