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Beer Wine Spirits

Beer Wine Spirits

Online store, Physical store
1.8 from 149 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (67)
  • Return Claim MadeYes (6) · No (76)
  • Customer Service
    2.1 (76)
  • Shipping
    1.4 (28)
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Darren
DarrenSydney, NSW
  • 12 reviews
  • 5 likes

BWS weighed and found wanting

published

I live in the Southwest of Sydney and have used BWS app now to order home delivery. BWS have processed everything right however the service falls over on delivery, the group rely on Sherpa for delivery and on three occasions this has failed ,because payment is made thru PayPal refunds can take up to a week ,this group really needs to get its services working if they are going to be successful. Whilst do address the issue the next week with a generous spirit, the whole model needs revamping to be successful even possible rebranding

Product Quality
Customer Service
Jenny P.
Jenny P.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

A massive compliment to the staff at BWS Bayswater Hotl\el

published

BWS at Bayswater Hotel, what a wonderful crew you have! Always polite, always friendly, always accomodating. Thank you soo much, Dillon, Lauren and Daniel, for making me feel a valued customer! I wouldn't go anywhere else because of you xxx

Product Quality
Customer Service

Worst customer service on any business in Australia

published

Went shopping at Woolworths just popped in to have a quick look at the prices. Looked at the spirit case at what was on offer and was talking out loud at how high the prices were. Then the worker approached me and asked for my sons I’d and I asked why!!! he said because he was in the store beside me. I was told it was a law that I have never heard of before and said you don’t talk to my son as I am the purchaser. He continued to ramble some garbage I said I have never experienced anything like this ever and will never shop in BWS ever again. So Dan Murphy’s will always get my business as my family and I have always been treated well.
My recommendation is don’t shop at a business that doesn’t value its customers and family members.

Product Quality
Customer Service
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Lila
LilaGreater Melbourne (Metropolitan), VIC

Delivery never ordered and complaint never addressed

published

I ordered a big order and my order was never delivered. I messaged them twice with the complaint and I heard nothing back. Still no refund or reply.

Product Quality
Customer Service
Sadsam
SadsamSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Items paid for and not delivered.

published

Ordered two bottles of alcohol for delivery at 12 midday. No delivery made snd I was told there was nobody to deliver it. Easily the worst service I have ever received.

Customer Service
Shipping
Kerri
KerriGreater Melbourne (Inner), VIC

Booked delivery with "ASAP" and a 25 min window - yet confirmation email said it would arrive tomorrow!

published
Product Quality
Customer Service
ASC
ASCSouth East Queensland, QLD
  • 26 reviews
  • 18 likes

Missing items and takes so long to get a refund

published

The last two orders I have had, I have had missing items. There is no way to request a refund without waiting for customer service to reply regarding a refund in days and then they say it has been days and what proof do we have??
Same as other reviews - missing deliveries. I have been charged twice on many occasions and have to argue for a refund.
Interesting that the Woolworths delivery experience is the same (if not worse). Maybe same delivery system/model?
They obviously don’t have a great customer experience and Marketing team or anyone monitoring reviews.
Sad for Australian companies that you want to do well. Appears they have done too well in the last couple of years to actually care about their future based on delivery models.

Incentivised Review No

Horrible huge delay!!!!

published

Ordered a few times. BWS is late every times. Saw the recent advisement about within one hour delivery so decided to give them one more chance. Ordered at 2pm. It’s 7:10pm now. Where is my delivery? Calling customer hotline, waited for 20 minutes. Still waiting... no next time.

Think twice before you order!!!

Customer Service
Shipping
Phil
PhilSouth East Queensland, QLD

Jemesons Dry & Lime

published

Bought a six Pack - was flat.Bought another six pack giving it the benefit of the doubt, and this was flat as well. Contacted the distributers Pernod Rickard,and gave them the information on the cans they requested - haven't heard from them since : very arrogant on their part after trying to do the right thing by them letting them know. DON'T WASTE YOUR MONEY!!!

Product Quality
Customer Service
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Not a fan
Not a fanGreater Melbourne (Inner), VIC

Terrible customer service

published

My purchase was refused due to an incredibly judgemental and uneducated staff member on a power trip, no return patronage from myself or my family

Product Quality
Customer Service
VickiJ.
VickiJ.
  • 2 reviews

Fantastic service

published

I've ordered from BWS online several times now and am very impressed, my order is usually delivered very quickly and by lovely people, I couldn't recommend them highly enough

Product Quality
Customer Service
Steve
SteveBrisbane
  • 8 reviews
  • 3 likes

Useless

published

The company they use for delivery can't understand an address.
Lie about knocking on the door and sitting out the front of the address.

Don't use bws delivery!

Product Quality
Customer Service
Matt
MattMelbourne
  • 18 reviews
  • 11 likes

Only a fraction of my order actually arrived

published

Very poor experience. I ordered three items for delivery. When the driver arrived, he handed over one and said I should contact BWS about the other two. BWS told me stock wasn't available in the store they'd allocated themselves, and a refund had already been processed. No apologies, no attempt to resolve it. Just a 'sucks for you' attitude that will now cost them business.

Customer Service
Incentivised Review No
Return Claim MadeNo

Nightmare

published

The app is terrible and doesn't save any setting. For example your last order details. Always have to reset local store and delivery address constantly defers to pickup. Ring the local store after making an online order hours ago and they know nothing about it and tell me to ring 1300 138 297, as they cant help. On the phone waiting for over 40 minutes and then rang again, as I was told that that my order had been changed to home delivery and the courier would be "free". Rang the other number on their website and was told that they would hang up on me, when I asked to just get a credit for my purchase online of over $100. Very rude. No credit. No delivery

Customer Service
Shipping
Tim Byron
Tim Byron Mid West, WA
  • 2 reviews
  • 1 like

Don’t go there

published

They are the most expensive in town , and said the only way to get better price is with a Woolworth card

Product Quality
Customer Service
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Read more reviews - page 2

Questions & Answers

Jill
Jillasked
Online store

I am looking for Great Northern ZERO in cans. Who has it in stock??

No answers
Jill
Jillasked
Online store

Looking for Great norther ZERO in CANS please

No answers
Abc777
Abc777asked
Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

2 answers
ASC
ASC

Weeks. Hope you got yours in in 11 months ‍♀️

Abc777
Abc777

Yep

Get an answer from our members

Beer Wine Spirits

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