Beer Wine Spirits

Service was no existing. Had to ask staff member to scan my purchase, she rolled her eyes at me because I interrupted her weekend plans she was discussing with the other staff Show details

ABSOLUTELY HOPELESS. NO GREETING ( which is no big deal on its own but that was the start of the RUDE-[Name Removed]. which was actually her name so it fits perfectly) THEN POINTS ME TOWARDS the 4 PACKS OF JIM BEAM (glass bottles) AFTER ASKING HER "WHERE CAN I FIND THE 6 PACK OF JIM BEAM WHITE CANS?" I speak clearly and speak fluent English, from… Read more

Australia with no accents or stutters and Can not speak any other languages than English. Such a basic question lead to total misunderstanding and confusion for [Name Removed] at cburn central. Or maybe [Name Removed] just has total disregards for BWS customers.

I don't think i can say the name of Rita at Caigieburn Central BWS as they may hide it, But if you see the 4 letter name tag.. R eally rude-Rita. I ncompetent. T errible. A nd no customer service skills Show details

I have been a few times to Wynnum central BWS store where I must congratulate the excellent customer service from Bek and Mitch.They greeted me with a fabulous and friendly smile and were so helpful in assisting my purchase choice.They are both a credit to BWS and a positive example of customer service.The manager on the other hand was very unfriendly and angry which was disappointing. Good work Bek and Mitch. Show details

Out of all the staff that work here, I have had the most dealings with Jo Lamb, who I believe has the most experience, extremely knowledgeable and always happy to see you. Would love to see her there full time!!!!! As would many others around jewellstown!!! Show details

Good Service – The Mature Gentleman who works at your Modbury store is Always friendly & Helpful. Don't know his name but I think he works till 4pm most days. Am always pleased to be served by him. ☺️☺️☺️ I wish I could say the same for your store at Dernancourt but unfortunately their not friendly .

Customer service is non existing. The online bot has been down for weeks phone service you can never get through and when you ring the store to cancel they can't help.

The store is Umina BWS walk in st the back of the Ocean Beach Hotel. We have been in the store multiple times and unfortunately we have Been served by the angry girl with the studs in her face(I only say that for identification purposes) prior to today. I purchased 2 bottles of wine no recognition that I was standing at the counter and I made… Read more

the error of asking for a bag too which she made a growling noise I said don't worry I will do it (put the wine in the bag)which I was told everyone is entitled to a bad day!!!! I said she should of had the day off and was met but abuse. I have tried to ring and speak to the manager 4 times each time the phone rings out. My advise shop for wine at ALDI.

BWS should look into there delivery drivers, there seems to be an issue with Ids and how they enter photos my photo ID has no date of expiry I have looked into this , delivery driver should be educated on this , the previous delivery omg , I heard the conversation between the driver and the customer service in store the driver actually asked me if he should take my order back what the !! i paid for this Show details

Used to be great but the last two times I've ordered it just keeps getting delayed, delivery time gets longer and longer, can't find drivers. Takes seconds to pay but so long to get your money refunded. Help is good when you contact them but had to Google the contact information, if it's on the order, I couldn't find it. Would I use it again? Not if I want quick delivery. Show details

I placed an order online thru the app as I do all the time. Collection was at BWS Atherton Drive (as it is all the time). Get there to collect but order can’t be found. Am told I have to collect from the other BWS in Atherton. Drive there to find it’s closed and no phone number can be found on building or on google. Went back to Atherton Drive who… Read more

acknowledged the other store was closed. They reluctantly gave us our order. First time this has happened and I was very p*ssed off to say the least.

Placed an online order, sent sms to say driver 9 minutes away & within 5 minutes another sms to say driver had cancelled. Had to call BWS to sort out. Driver said couldn't locate property. New townhouse on subdivided block, Google maps shows next door property & the side fence of the pre existing property, image is 6yo. So the driver was too… Read more

stupid or lazy to walk 3 metres from where he parked & notice the numbers on the letterboxes right beside where he parked. Had to reorganise delivery. Probably more Google maps & the Uber drivers fault than BWS.

These guys are dodgy I saw 660ml tiger bottles the other week on special 2 for 7 dollars ,bargain, so I bought 10 I like tiger beer so when I cracked open my first bottle it didn't taste quiet right, so I looked at the lable and expires on the 25th Jan 2026 It's December 5 now. just trying to get rid of trash stock .Dodgy will not be back

Wembley Western Australia store. The rudest, most objectionable male customer service experience ever. Left me embarrassed and humiliated. Never buying there again. Show details

Avoid. Terrible service. Typical rip off merchants. Bought online under my app with my partners debit card. BWS took the money yet no order and no correspondence whatsoever. BWS = TRASH Please go to liquor land or Coles owed retailers to avoid dodgy service. I still have no idea where my money is gone? Phoned the service line and “she will look into it”. Pathetic

BWS advertise online 24 pack Fosters cans for $36 on 26 Nov. so thought I'd stock up with a few slabs for Xmas festivities. Assuming special price would be available for 7 days, which is usual, the next day I drove several km to nearest store only to be told price had reverted back to $60 per case after only one day on special. Not sure if this… Read more

was a ploy to get customers into the stores to spend their hard-earned, regardless it was false advertising and a total waste of my time and petrol. If BWS advertise a product at a special price, they should honour that price and not treat customers like mugs.

My husband who is 77 just went to the BWS in Mindarie, he bought a lot of product for an engagement party today. (17/11/25) $500 worth. There were 3 staff on no other customers and they just watched my husband carry all the cartons to the car himself. Not one offer of help. Not very good customer service.

They tried to scam me with 600mls Jim bean and cola $16 as it was marked on the shelf. When I paid they charged me $17,50. I had a lot of trouble getting refund as I wasn’t going to put up with it. I went down the road and got the same bottle at Bottlemart for only $11,99. I am so angry at BWS. I met a nice guy at Bottlemart. . I can’t believe that BWS is ripping off their customers. Show details

No BWS price matches unlike every other outlet. On top of this, they are usually the dearest as well. The assistants are normally nice but why pay top dollar when there's a better deal 5 minutes away Show details

Ordered a carton of Heineken and a 6 pack of pale ale for delivery. App says order is packed and ready for driver, after that app says order is on the way. Driver arrives with a 6 pack and says "they told me tell you that's it" after contacting customer service they tell me store was out of stock. Awesome. Why did the app say order packed? Why no… Read more

phone call to tell me out of stock, why was the order accepted?? Now have to wait 3 days for refund. Worst service iv ever had from an app or a store, absolute joke.

BWS Parafield Gardens, South Australia.... 1 star is minimum allowed, but 0 is accurate. Allowing 1 staff member to process a liquor purchase, then another forcing a refund during a separate non-alcoholic purchase because they don't like how tired someone is and making their own judgements........ BWS Parafield Gardens South Australia has cost… Read more

the company a very regular customer, will no longer be purchasing ANYTHING from this business at ANY site

Appalling service. There isn’t any service. They don’t answer the phone - they hung up on me twice - or reply to emails. Pay more and get your beers and wines from a local stockist who cares about their customers.

I popped into Malaga store to purchase a bottle of wine, I found a special “mad fish” gold turtle from Margaret river Shiraz. It was marked down from $23 to $15. Bargain. Until I got to the checkout and it was from tomorrow. This is misleading. When I asked the store worker she said they don’t have time to do it on the day…. That’s the last time I visit BHS Show details

We ordered some alcohol over the website from BWS Heathcote and it was a special ($30 off sitewide if you spend $200). We were spending $228 and it stated that the $30 will come off at checkout. This did not happen !! So we rang the store to explain and were told if we come down they will refund the $30. So when we arrived a Junior staff memeber… Read more

came out to tell us that the Manager siad he will call us tomorrow as he believed we needed to pump in a code or click on an icon - not true there was no icon or a code - it clearly stated that the $30 will come off at checkout. We still have had no response from anyone let alone the Manager. Deceptive and a complete con job with the Managers attitude appalling and they lied to us about giving a refund on collection of the items. DONT GO HERE. Others in the town have compalined also about this Manager and no response.