Prompt and helpful.
I wanted some information about a problem in my portfolio reports and Vicky put me on the right path within two minutes. Very prompt and helpful advice on the chat line.
helpful technical advice
I needed technical advice as I had not used the service for a while. Pretee was very helpful and patient and helped me complete the task in an efficient manner
NEW ACCOUNT QUERY
CK excellent in service to me. Patient & informative. Love the online chat as saves time & frustration of waiting on phone. Receive an email of the discussion so can follow later.
They are a growing company and I have had dealings directly with my account manager and the online chat. Both avenues have been prompt responses with the right answers to my questions. I am quite happy with their service.
User friendly & very efficient
All dealings I have had with Bell Direct have been handled very professionally, promptly & efficiently - I cannot ask for anything more - the on demand reporting system functions very well & market trends are easily monitored
Amazing customer service - thank you Chia!
Just started using Bell Direct and have to say that they have the most amazing customer service so far. Both via the chat function and email, they have been always super prompt in replying and trying to make the best they can to provide information and satisfy requests beyond expectation. A special shout out to Chia!
Better than Commsec so far
Have been with commsec for many years and wanted to sell some shares that were in an issuer sponsored account. Talk about a rigmarole. Commsec insisted I set up another broker account with them and required ID witnessed by a JP and a lengthy forms to fill out. Eventually they told me they couldnt do it. Tried bell direct and the process was straightforward and relatively simple. After 2 years wrangling with commsec it was a relief
We’ve been with Bell for many years now, and have always found them to be reliable, and quick to respond to our queries and offer assistance with our changing needs. The selling/purchasing of shares is straightforward, and with the addition (a bit overdue) of the app, it means that all our information is there in front of us, rather than logging in on a browser. Most recently dealt with Darmit and Vicky for queries, both on the phone/email and via chat, and had a very quick resolution. We did look, a while back, at the possibility of changing, but the reviews (especially where settlement and customer service/contactability is concerned) kept us with what we know.
I have newly opened an account with them. The process was smooth. In my opinion in comparison to other they are much more responsive. I am happy that I have chosen this company.
Took 3 months to process a Margin Loan (every excuse for the delay). Purchased shares on ASX but due to 4 day delay in settling, I missed the dividend. Poor customer service and very limited phone support.
They solved the problem immediately
I hadn't received my morning "daily trading ideas" email. They responded quickly to my message on their trading platform and sent the email immediately. They were polite and professional every step of the way.
Very helpful to a newbie!!
As a newbie, I found the platform very easy to navigate and any questions I had were answered by phone or in the chat box available on the Bell Direct site in a timely and professional manner.
Just Love this
I am new at buying shares and did not want to go through a broker. I managed with the help and support from staff to set up everything I needed to trade. They were great BIG THANK YOU.
Problem solved very rapidly
I had a stock disappear from my portfolio and did not recognize it had a code and name change. Once I was told I was able to get everything back in order. Good service despite the very heavy call volume on the chat.
The Best Online Broker I have tried
Prior to BellDirect, I tried 4 other broker services. All the others were more expensive & sometimes much more complicated. BellDirect is the best I have used with a very fast & easy to use platform, terrific support service & more than ample information about stocks on the site. I wouldn't consider using anyone else.
Questions & Answers
Hi I have been looking for a share trading platform and since Bell Direct has the best reviews, I'm wondering if any one of you users have tried withdrawing your money? Bec that's what's screwing people up in platforms like etoro, superhero, IG and others. They can't withdraw their money.
Hi there Cecece, withdrawing your funds with Bell Direct is simple. You simply visit our fund transfer section within your Bell Direct account and submit a funds transfer request online at any time. W...hen you submit your transfer request before 2:30pm AEST on business days, your funds transfer is processed on the same day and the funds should be in your nominated bank account the next working day. If you submit it after 2:30pm AEST on a business day or on a non-business day, your instruction will be processed at 2:30pm the next business day.
Hi Cecece, I have used Bell Potter for years. Excellent service, fast responses to queries, Chat line that always appears attended, plus email and phone with a person on the end. None of this " Your ...call is important to us. You are now in the queue meaning "FAR queue". Fees are very reasonable for what you get. Great analysis, ability to change or amend your buy/Sell orders as fast as you can type. The only feature they don't participate in is they do not sponsor IPO's as far as I know. Withdrawing funds is as easy as depositing funds. Highly recommended is my experience.
thank you very much!
Of course. Now is the Time to buy. When the market crashes like recently.. buy buy buy buy
Bell Direct versus Macquarie?
I am new to buying shares and want to open a "brokerage account" to buy franked shares for a steady income stream, and not for active trading. Any useful experienced information would be appreciated : )
Bell Direct is excellent - daily reports are customisable, web site very clear and easy to use, their help staff are consistently excellent, and their security is extremely thorough.
They are the Gol...d Standard for service excellence in our experience. Highly recommended.
Thank you Roz and Chris, info gratefully received : )
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