Bell Direct

As above. It has been 4 days already and I'm still unable to trade. I don't know anything about the stock market. Had these shares for a long time and I understand BD hold them, I just want to sell them and get out of here The staff have been helpful but there needs to be a timeline diagram of what to do when, and how long it should take.

I have been trying for several months to obtain some form of documentation proving I own particular shares. I have had several email exchanges and phone calls with Bell Direct staff, who were courteous, but directed me to other entities only to be directed back to BD. Stanley today persevered, and after several investigations while I held on the phone, he was able to provide me with suitable paperwork to provide to Centrelink to apply for a pension. Great work and much appreciated Stanley!

If you are executor of a will of a Bell Direct customer do not inform Bell Direct of your loved ones death, even if you have probate. Our honesty has resulted in a huge number of emails, tens of phone calls with Malaysia (all promising to escalate this with “their team”) countless wasted hours and the loss of significant share value because we are absolutely unable to access our fathers money. Every single hoop we jump through results in a change of the goal posts. This has now been going on for months. My father would be turning in his grave.

I have been trading with BellDirect for a while, never experienced acceptable service and always something was going wrong. On my sell order, I can put any expiry day, but BellDirect will decide when the order will expire. Just today I placed an order with a 20-day expiry, and expired tonight, When I complained to the support I was told that I was not educated and they could do anything they wanted with the order. BTW there were no announcements from the company that stock would go ex-dividend. Traiding with them cost me big money. If you consider trading with them don't do it, it will cost you more than you would expect. I am changing to someone who appreciates customers.

Honestly, if you ever have urgent liquidity requirements, don’t trade with these guys. They screw up transactions and make it incredibly difficult to access your own cash when you need it. The extra few days they get collecting interest in your funds while you get virtually none probably plays apart in the inefficiency. Can’t describe how frustrating it’s been dealing with them for over a week while I’ve had a desperate need to access my own funds.

I'd be conscious of my data with this company. They have been sending me someone's personal financial mail for over 5 years. I have returned to sender and contacted this company for an extended period of time and they are unable to remove my address due to 'security reasons' and continue to send some poor sod's financial information.

relatively new to the platform, but it's got some nice unique features.
For my "investments" I don't need live data and still get access to Conditional Orders so to have a broker account on the Silver status and no monthly fees is more than adequate for my inactive holdings

All good, excellent service and plenty of good advice for free (even in these days) for the professionals over there. Thanks, Regards, Joe

The online chat facility is a great way to get the answers to my questions .

I first joined Bell Direct 14 years ago and have only just liquidated my account because I am in my 78th year and my pension needed a bit of support. Speaking of support. I have nothing but praise for the professionalism of Bell Direct staff and have always found my very small portfolio to be in excellent hands. For Service, dedication and value for money means I have to recommend Bell Direct.

I am a newbie to Bell. So far it has been quite easy to deal with and the chat today was to clarify a couple of items to help me get started with my account.

The BD Help Desk responded within 5 minutes, to my query about when a funds transfer from a recent shares sale would be transferred to my bank account.