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Bell Direct
Prompt and helpful.
I wanted some information about a problem in my portfolio reports and Vicky put me on the right path within two minutes. Very prompt and helpful advice on the chat line.
helpful technical advice
I needed technical advice as I had not used the service for a while. Pretee was very helpful and patient and helped me complete the task in an efficient manner
Hi Felicity, thank you for your review. We’re happy to hear about your positive experience with Pretee. You can be assured that when you call Bell Direct, you’ll talk to a customer service representat...
Read moreive who will answer the phone quickly! Thank you for allowing us to be part of your investment journey and we look forward to speaking with you again soon. Happy trading!- 2 reviews
NEW ACCOUNT QUERY
CK excellent in service to me. Patient & informative. Love the online chat as saves time & frustration of waiting on phone. Receive an email of the discussion so can follow later.
Hi Peter, thank you for your 5 star rating! We’re so pleased to hear about your positive experience with CK. You can always be rest assured that when you call Bell Direct, our support team will answer...
Read more the phone on average within 20 seconds! Please reach out if there is anything else you need. Happy trading!- 5 reviews
- 3 likes
Excellent support
They are a growing company and I have had dealings directly with my account manager and the online chat. Both avenues have been prompt responses with the right answers to my questions. I am quite happy with their service.
Thank you for your review! Our award-winning customer service team work hard to ensure they respond to enquiries promptly. We’re glad you were happy with our services. Please reach out if there is any...
Read morething else you need, we’re always happy to help! Happy trading!Find out how Bell Direct compares to other Forex & Share Trading Platforms
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- 3 reviews
- 1 like
User friendly & very efficient
All dealings I have had with Bell Direct have been handled very professionally, promptly & efficiently - I cannot ask for anything more - the on demand reporting system functions very well & market trends are easily monitored
Hi Richard, thank you for your glowing review! We’re happy and proud to hear our customer service team was helpful and professional. The ‘on demand’ reporting is designed to help simplify the investme...
Read morent process and leave you more time to research your next investment. Please let us know if there is anything else you need! Happy trading!Amazing customer service - thank you Chia!
Just started using Bell Direct and have to say that they have the most amazing customer service so far. Both via the chat function and email, they have been always super prompt in replying and trying to make the best they can to provide information and satisfy requests beyond expectation. A special shout out to Chia!
Hi Mass! Firstly, thank you very much for your glowing 5 star review! Secondly, we’re so pleased to hear you’re now trading with Bell Direct! We pride ourselves on our relationship with our clients an...
Read mored our customer service team will always assist you the best they can. We’ll pass on your kind review to Chia! Please reach out if there is anything else we can help you with. Happy trading- 7 reviews
- 5 likes
Better than Commsec so far
Have been with commsec for many years and wanted to sell some shares that were in an issuer sponsored account. Talk about a rigmarole. Commsec insisted I set up another broker account with them and required ID witnessed by a JP and a lengthy forms to fill out. Eventually they told me they couldnt do it. Tried bell direct and the process was straightforward and relatively simple. After 2 years wrangling with commsec it was a relief
Thank you for taking the time to write us a review! We’re happy to hear your experience with us was seamless and simple. When it comes to cutting through red tape we are proud of the fact we’re not al...
Read moreigned to a big bank yet still benefit from the backing of the Bell Financial Group. That means faster and more personal service for all our clients. If there is anything else we can assist you with, please don’t hesitate to reach out to our customer service team and happy investing!Related Articles
- 11 reviews
- 10 likes
User friendly
We’ve been with Bell for many years now, and have always found them to be reliable, and quick to respond to our queries and offer assistance with our changing needs. The selling/purchasing of shares is straightforward, and with the addition (a bit overdue) of the app, it means that all our information is there in front of us, rather than logging in on a browser. Most recently dealt with Darmit and Vicky for queries, both on the phone/email and via chat, and had a very quick resolution. We did look, a while back, at the possibility of changing, but the reviews (especially where settlement and customer service/contactability is concerned) kept us with what we know.
Hi Kimmy, thank you for taking the time to write us a review. Our clients are at the heart of everything we do at Bell Direct and we’re very happy to hear about your satisfaction with our platform and...
Read more services over the years. Thank you for your loyalty. We look forward to continuing to assist you throughout your investment journey. We’ll pass on your kind words to Darmit and Vicky. Happy trading!Responsive
I have newly opened an account with them. The process was smooth. In my opinion in comparison to other they are much more responsive. I am happy that I have chosen this company.
Hi Masoud, thank you for taking the time to write us a review! We’re glad to hear you’re happy with your choice to join Bell Direct Our customer service teams are fantastic, and they work hard to res...
Read morepond to all enquires at their earliest convenience. Please reach out if you have any additional questions around beginning your investment journey with us. Happy trading!Find out how Bell Direct compares to other Forex & Share Trading Platforms
Know better, choose better.
- Verified
Really disappointed
Took 3 months to process a Margin Loan (every excuse for the delay). Purchased shares on ASX but due to 4 day delay in settling, I missed the dividend. Poor customer service and very limited phone support.
Hi Mark, our customer service team have thoroughly looked into your case. Customer service and satisfaction are our top priority, and we’re sorry to hear you that you weren’t happy with our service. W...
Read moree can see that in March 2020 your application took 1 month to complete, due to the volume of applications we experienced at the time of the initial COVID outbreak and the steps we were taking to relocate our workforce to a COVID safe environment. We don’t have record of a 4 day delay in settlement. Investors are entitled to a dividend if they purchase a stock prior to the ex-dividend date. If the stock is purchased on the ex-dividend date then investors will not be entitled to the dividend. If you’d like to discuss your case further, please contact our support team on support@belldirect.com.au. We are sorry the experience you have had with Bell Direct has not met your expectations. We are committed to helping you and supporting your investment journey and please don’t hesitate to utilise the investment tools, research and client service teams available to you.They solved the problem immediately
I hadn't received my morning "daily trading ideas" email. They responded quickly to my message on their trading platform and sent the email immediately. They were polite and professional every step of the way.
Thank you very much for your 5 star review! We’re glad you find value in our Daily Trading Ideas emails and that we were able to resolve this quickly for you! Please don’t hesitate to reach out to our...
Read more customer service team with any more questions you have and happy trading!Very helpful to a newbie!!
As a newbie, I found the platform very easy to navigate and any questions I had were answered by phone or in the chat box available on the Bell Direct site in a timely and professional manner.
Hi Paul, thank you for your 5 star review! We love hearing from new clients and we’re glad you’ve had a seamless experience with us. Our customer service team are always happy to answer any questions. Happy trading!
Find out how Bell Direct compares to other Forex & Share Trading Platforms
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Just Love this
I am new at buying shares and did not want to go through a broker. I managed with the help and support from staff to set up everything I needed to trade. They were great BIG THANK YOU.
Hi Karen! We’re glad you “Just Love this” as we just love your review! Thank you for taking the time to share your feedback. If you need any assistance in your investment journey, please reach out! Happy trading!
Problem solved very rapidly
I had a stock disappear from my portfolio and did not recognize it had a code and name change. Once I was told I was able to get everything back in order. Good service despite the very heavy call volume on the chat.
Hi Peter, thanks for your review! It’s great to hear that your query was resolved quickly by our customer service team. They’re always willing to help with any enquires or concerns. Happy trading!
- Verified
The Best Online Broker I have tried
Prior to BellDirect, I tried 4 other broker services. All the others were more expensive & sometimes much more complicated. BellDirect is the best I have used with a very fast & easy to use platform, terrific support service & more than ample information about stocks on the site. I wouldn't consider using anyone else.
Hi Howard, we really appreciate your glowing review and we’re so pleased to hear about your positive thoughts on our platform, service and research! Please reach out if there is anything you need. We’re always here to help. Happy trading!
Questions & Answers
Hi I have been looking for a share trading platform and since Bell Direct has the best reviews, I'm wondering if any one of you users have tried withdrawing your money? Bec that's what's screwing people up in platforms like etoro, superhero, IG and others. They can't withdraw their money.
Hi there Cecece, withdrawing your funds with Bell Direct is simple. You simply visit our fund transfer section within your Bell Direct account and submit a funds transfer request online at any time. W...
Read morehen you submit your transfer request before 2:30pm AEST on business days, your funds transfer is processed on the same day and the funds should be in your nominated bank account the next working day. If you submit it after 2:30pm AEST on a business day or on a non-business day, your instruction will be processed at 2:30pm the next business day.Hi Cecece, I have used Bell Potter for years. Excellent service, fast responses to queries, Chat line that always appears attended, plus email and phone with a person on the end. None of this " Your ...
Read morecall is important to us. You are now in the queue meaning "FAR queue". Fees are very reasonable for what you get. Great analysis, ability to change or amend your buy/Sell orders as fast as you can type. The only feature they don't participate in is they do not sponsor IPO's as far as I know. Withdrawing funds is as easy as depositing funds. Highly recommended is my experience.thank you very much!
Buy shares
Of course. Now is the Time to buy. When the market crashes like recently.. buy buy buy buy
Bell Direct versus Macquarie?
I am new to buying shares and want to open a "brokerage account" to buy franked shares for a steady income stream, and not for active trading. Any useful experienced information would be appreciated : )
Bell Direct is excellent - daily reports are customisable, web site very clear and easy to use, their help staff are consistently excellent, and their security is extremely thorough.
They are the Gol...
Read mored Standard for service excellence in our experience. Highly recommended.Thank you Roz and Chris, info gratefully received : )
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Hi Frank, thank you for your 5 star review! Our award-winning customer service team will always assist you to the best of their ability. Our chat line is fast and easy to use! However you can also cal...
Read morel us, and we’ll answer your call on average within 20 seconds. You’ll also speak with an experienced professional who understands trading. Please reach out if there is anything else you need. Happy trading!