This process is sooooo drawn out. I just want to sell my shares
As above. It has been 4 days already and I'm still unable to trade. I don't know anything about the stock market. Had these shares for a long time and I understand BD hold them, I just want to sell them and get out of here The staff have been helpful but there needs to be a timeline diagram of what to do when, and how long it should take.
Stanley P. is a superstar!
I have been trying for several months to obtain some form of documentation proving I own particular shares. I have had several email exchanges and phone calls with Bell Direct staff, who were courteous, but directed me to other entities only to be directed back to BD. Stanley today persevered, and after several investigations while I held on the phone, he was able to provide me with suitable paperwork to provide to Centrelink to apply for a pension. Great work and much appreciated Stanley!
Please heed this advice
If you are executor of a will of a Bell Direct customer do not inform Bell Direct of your loved ones death, even if you have probate. Our honesty has resulted in a huge number of emails, tens of phone calls with Malaysia (all promising to escalate this with “their team”) countless wasted hours and the loss of significant share value because we are absolutely unable to access our fathers money. Every single hoop we jump through results in a change of the goal posts. This has now been going on for months. My father would be turning in his grave.
In today's environment where everyone offers cheap service, Bell Direct takes your money and does not provide anything.
I have been trading with BellDirect for a while, never experienced acceptable service and always something was going wrong. On my sell order, I can put any expiry day, but BellDirect will decide when the order will expire. Just today I placed an order with a 20-day expiry, and expired tonight, When I complained to the support I was told that I was not educated and they could do anything they wanted with the order. BTW there were no announcements from the company that stock would go ex-dividend. Traiding with them cost me big money. If you consider trading with them don't do it, it will cost you more than you would expect. I am changing to someone who appreciates customers.
good customer service
I have 2 share trading accounts - one with Bell Direct and the other with CMC Markets.
Bell Direct offers consistently fast and satisfactory customer service, especially via their online chat.
CMC is slower to respond to my queries.
Good luck getting your money out
Honestly, if you ever have urgent liquidity requirements, don’t trade with these guys. They screw up transactions and make it incredibly difficult to access your own cash when you need it. The extra few days they get collecting interest in your funds while you get virtually none probably plays apart in the inefficiency. Can’t describe how frustrating it’s been dealing with them for over a week while I’ve had a desperate need to access my own funds.
Just wanted to change wh ere funds were send when I withdraw and friendly staff both online chat and on the phone
Makes my life easy.
We are very happy with Bell Direct and have been a client for many years.
Everything just works and you get what is on the label.
I especially love the live chat feature, mainly to educate myself but also to fine tune our portfolios.
Worst security policy ever
I'd be conscious of my data with this company. They have been sending me someone's personal financial mail for over 5 years. I have returned to sender and contacted this company for an extended period of time and they are unable to remove my address due to 'security reasons' and continue to send some poor sod's financial information.
I am really liking the Bell Direct platform, pretty responsive support options too
relatively new to the platform, but it's got some nice unique features.
For my "investments" I don't need live data and still get access to Conditional Orders so to have a broker account on the Silver status and no monthly fees is more than adequate for my inactive holdings
All good, excellent service and plenty of good advice for free (even in these days) for the professionals over there. Thanks, Regards, Joe
The online chat facility is a great way to get the answers to my questions .
Thank you to Bell Direct
I first joined Bell Direct 14 years ago and have only just liquidated my account because I am in my 78th year and my pension needed a bit of support. Speaking of support. I have nothing but praise for the professionalism of Bell Direct staff and have always found my very small portfolio to be in excellent hands. For Service, dedication and value for money means I have to recommend Bell Direct.
First enquiry following account setup yesterday.
I am a newbie to Bell. So far it has been quite easy to deal with and the chat today was to clarify a couple of items to help me get started with my account.
Quick response to a funds release query
The BD Help Desk responded within 5 minutes, to my query about when a funds transfer from a recent shares sale would be transferred to my bank account.
Questions & Answers
Could you please advise when my funds id 380946 of 231.950,00 of 14/4 as completed marked are forthcoming in my abbreviated bankaccount with Suncorp Bank.? Please reply thank you Willemevers40@gmail.com
i am a paid member .. i took months off with a girl but now find myself unable to contact them for education ?? Can anyone tell me what is happening ????
Hi I have been looking for a share trading platform and since Bell Direct has the best reviews, I'm wondering if any one of you users have tried withdrawing your money? Bec that's what's screwing people up in platforms like etoro, superhero, IG and others. They can't withdraw their money.
Hi there Cecece, withdrawing your funds with Bell Direct is simple. You simply visit our fund transfer section within your Bell Direct account and submit a funds transfer request online at any time. When you submit your transfer request before 2:30pm AEST on business days, your funds transfer is processed on the same day and the funds should be in your nominated bank account the next working day. If you submit it after 2:30pm AEST on a business day or on a non-business day, your instruction will be processed at 2:30pm the next business day.
Hi Cecece, I have used Bell Potter for years. Excellent service, fast responses to queries, Chat line that always appears attended, plus email and phone with a person on the end. None of this " Your call is important to us. You are now in the queue meaning "FAR queue". Fees are very reasonable for what you get. Great analysis, ability to change or amend your buy/Sell orders as fast as you can type. The only feature they don't participate in is they do not sponsor IPO's as far as I know. Withdrawing funds is as easy as depositing funds. Highly recommended is my experience.
thank you very much!
Get an answer from our members and Bell Direct representatives
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