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Bella Boutique
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product never received.
I placed my first order with BellaBoutique for 3 pairs of earrings totalling $73.97 on 07/10//2020. By 30/10/2020 I hadn't received anything and when I checked my account the order was still showing as processing so I sent them a query on the same day but received no response. However, a few days later I checked my order again and saw the status was changed to dispatched but no response was ever received from the company. On 19/11/2020 I sent another follow up request and asked for a refund if I don't receive my order within 1 week, again no re...
Read moresponse and no package. I sent another email this morning at 9:51AM 23/11/2020 and asked for a refund, and if I don't receive any response by COB today then I will report the company. Still no response at 5:14PM and still no package. I am checking the gov website for a way to report this company. I see they have over 5000 followers and likes on FB but I'm questioning whether these are fake accounts which they bought to scam people. DO NOT BUY FROM https://www.bellaboutique.com.au/, THEY ARE A SCAM. UPDATE: I have reported this business to the FTC in Australia and found that their ABN has been cancelled since 2016, even though their website is still operating.Poor customer service
Delivery came quickly but was missing part of my order. Tried to make contact for them to send missing items or to provide refund. Have sent numerous emails and raised a dispute with no response. It seems this is a common issue. Stealing would probably be an accurate title.
A. LambSouth East Queensland, QLD
- 3 reviews
Customer service poor
I have been a customer for a number of years. 'Fast reliable service, value for money, wide range of product' was my experience until September 2019 when an order I had paid for was short 1 item. Unfortunately after registering an issue on the website, I received an email explaining that they would rectify the mistake by sending the 'paid for' item. I have not heard from the company since. I have still not received the item. It is now end February 2020. I have tried to contact the cimpany since and have received no response. I do not recommend buying from this company.
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LolaSydney
- 3 reviews
- 7 likes
Terrible
I purchased a ring from them which I was happy with until 2 weeks later the crystals started falling out. I've been e mailing them since before Xmas and cannot get a response, terrible service, there isn't even a phone number to call.
DonnaPerth, WA
- 3 reviews
- 2 likes
- Verified customer
Ripped off!
Beware if youre considering buying a Moet hamper. They only contain a miniature bottle of champagne worth $20. The whole hamper value is $50 which I purchased for $89. Theyre trying to say its worth $233 what a joke. Read the description way down the bottom of page as I was under the impression it was a full sized bottle (which you can buy from liquor store for $60)...Hate being ripped off!!
And to top it all off, the post on the earring was badly bent and when I went to straighten it, it snapped off. Cheap and nasty.
Earring broken on arrival. Terrible service
I purchased a pair of swarovaki earrings that arrived broken. Have tried requesting a refund, sent multiple emails however the company have not replied to any emails. Disappointing customer service
No product coming no communication no contact number to ring .what happened to my order when they coming. Not happy
Placed an order online last week .still no product coming .try to e- mail but answer to all my question when they coming. No contact number of this product Disappointed
The reviewer stated that an incentive was offered for this review
DinkyDiDSydney, NSW
- 3 reviews
- 1 like
Love this place - brilliant jewellery and hampers
I have purchased lots and lots of items here - they have brilliant jewellery and really unique hampers with Moet and jewellery with Swarovski. Always a hit as gifts or for myself. I really love shopping at Bella Boutique and I have always been very happy with my purchases. I'm also on their newsletter where I get private deals emailed to me which I often don't see on their website which is really cool. Recommended.
LeeFar West, NSW
No Order Received and No Refund No communication from Them
Placed an order online 26/08/19 for $220.19 never received the order emailed them at least five times to be told that the order was cancelled by system error and would I like a refund, which I have said yes but seven more emails and have had no reply at all from them.
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Misty L.Queensland
Earring clasp broken
I ordered 2 watches and 1 pair of hoop earrings, One watch looked like a $2 watch from the cheap shop and the other was beautiful. The hoop earrings, one of the clasps don't clip in so they are useless, and it's missing the "rose gold" on it aswell. I have emailed a number of times and no reply. As of today 11/12/2019 i am still waiting for refund, they are now claiming they have not recieved my return.
Lou M.Perth, WA
No response to missing item - seems like a common thing
Quality of products I actually received were fine. Missing a ring, have emailed and raised a dispute, no response in a month. Seems similar to others they just disappear when something is wrong
RailsMid North Coast, NSW
- 3 reviews
Earrings missing
Ordered 3 bangles and one pair earrings bangles arrived I love them my earrings were missing, so I have sent 4 emails with no communication back to me. I want my earrings, not a difficult concept. I have paid for them, please rectify. I will not shop with you again until I receive them and you address you very poor customer service.
Adam KSydney, NSW
- 5 reviews
- 1 like
Great experience - will shop again
Great experience with a recent purchase and excellent pricing/quality. My wife loved it and wears it all the time. Nice work and will shop again for sure, especially with xmas coming up
Meagan
- 2 reviews
Disgraceful Customer Service and failed to deliver item or give refund
I have been following up with them since April about an item that was not included in my delivery. They then claimed they sent a replacement (without being able to provide a tracking number) and it still hasn't arrived. They then said they would refund my money...you guessed it, still no refund. Do not purchase from this company. They do not keep to their word, and are now behaving like thieves.
Tayla H.South East Queensland, QLD
Can’t fault it, amazing.
This place is perfect! Has some really cute products. I bought a gorgeous gold & green ring for cheap but the quality was amazing. No issues with shipping either, received within a week of purchase. Highly recommend this company.
The reviewer stated that an incentive was offered for this review
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Tmp
- 2 reviews
Worst customer service
Told me the product I ordered had run out. So they offered to send me replacement that was “almost identical” (their words). The product they sent was the opposite to a what I’d ordered. Gold instead of silver, studs instead of hanging, crystal hearts instead of triangle silver! When I complained they argued with me that I was wrong for saying they could send me replacement. They wouldn’t give me a refund! I will never purchase from them again. My advice is buy with caution, and don’t expect help if they get it wrong.
ForamGreater Melbourne (Metropolitan), VIC
Loved it!
The bracelet was amazing and just the way I wanted. The quality of the product is great and the colour is just the way described. It is cheap and worthy product.
The reviewer stated that an incentive was offered for this review
Cassidy H.Sydney, NSW
Stunning! Very impressed
Absolutely loved these! The quality was stunning and I’ve already got them in!The price is amazing, definitely recommend them to jewellery lovers. I’m impressed as I usually get earrings reacting badly to my ears and these sit so comfortably!
KhushaliMetropolitan Adelaide, SA
- 3 reviews
- 1 like
Excellent ring
I am very satisfied with the quality of product. I loved the shine and finishing especially. Furthermore, I haven't encoutered any unexpected cost. Ring is perfact fit for my fingers Thank you so much.
LucyDarling Downs, QLD
Gorgeous product
The ring arrived very promptly and was packaged in a nice velvet pouch. It looks exactly how it does in the picture and the sizing was around medium-large and it fit me perfectly. I’m not too sure about the quality of the ring as there was no markings on the inside of the band but other than that I was very pleased with the product for the price.
The reviewer stated that an incentive was offered for this review
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