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Bella Boutique

Bella Boutique

3.5 from 53 reviews

Reviews

(32)
(1)
(0)
(3)
(17)
  • Product Quality
    4.1 (41)
  • Return Claim MadeYes (8) · No (31)
  • Shipping
    4.6 (30)
  • Warranty Claim MadeYes (2) · No (36)

Reviewer Photos & Videos

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A. Lamb

A. LambSouth East Queensland, QLD

  • 3 reviews

Customer service poor

published

I have been a customer for a number of years. 'Fast reliable service, value for money, wide range of product' was my experience until September 2019 when an order I had paid for was short 1 item. Unfortunately after registering an issue on the website, I received an email explaining that they would rectify the mistake by sending the 'paid for' item. I have not heard from the company since. I have still not received the item. It is now end February 2020. I have tried to contact the cimpany since and have received no response. I do not recommend buying from this company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lola

LolaSydney

  • 3 reviews

Terrible

published

I purchased a ring from them which I was happy with until 2 weeks later the crystals started falling out. I've been e mailing them since before Xmas and cannot get a response, terrible service, there isn't even a phone number to call.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Donna

DonnaPerth, WA

  • 3 reviews
  • Verified customer

Ripped off!

published

Beware if youre considering buying a Moet hamper. They only contain a miniature bottle of champagne worth $20. The whole hamper value is $50 which I purchased for $89. Theyre trying to say its worth $233 what a joke. Read the description way down the bottom of page as I was under the impression it was a full sized bottle (which you can buy from liquor store for $60)...Hate being ripped off!!
And to top it all off, the post on the earring was badly bent and when I went to straighten it, it snapped off. Cheap and nasty.

Return Claim MadeNo
Warranty Claim MadeNo
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Earring broken on arrival. Terrible service

published

I purchased a pair of swarovaki earrings that arrived broken. Have tried requesting a refund, sent multiple emails however the company have not replied to any emails. Disappointing customer service

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

No product coming no communication no contact number to ring .what happened to my order when they coming. Not happy

published

Placed an order online last week .still no product coming .try to e- mail but answer to all my question when they coming. No contact number of this product Disappointed

Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

DinkyDiD

DinkyDiDSydney, NSW

  • 3 reviews

Love this place - brilliant jewellery and hampers

published

I have purchased lots and lots of items here - they have brilliant jewellery and really unique hampers with Moet and jewellery with Swarovski. Always a hit as gifts or for myself. I really love shopping at Bella Boutique and I have always been very happy with my purchases. I'm also on their newsletter where I get private deals emailed to me which I often don't see on their website which is really cool. Recommended.

Lee

LeeFar West, NSW

No Order Received and No Refund No communication from Them

published

Placed an order online 26/08/19 for $220.19 never received the order emailed them at least five times to be told that the order was cancelled by system error and would I like a refund, which I have said yes but seven more emails and have had no reply at all from them.

Return Claim MadeNo
Warranty Claim MadeNo
Misty L.

Misty L.Queensland

Earring clasp broken

published

I ordered 2 watches and 1 pair of hoop earrings, One watch looked like a $2 watch from the cheap shop and the other was beautiful. The hoop earrings, one of the clasps don't clip in so they are useless, and it's missing the "rose gold" on it aswell. I have emailed a number of times and no reply. As of today 11/12/2019 i am still waiting for refund, they are now claiming they have not recieved my return.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Lou M.

Lou M.Perth, WA

No response to missing item - seems like a common thing

published

Quality of products I actually received were fine. Missing a ring, have emailed and raised a dispute, no response in a month. Seems similar to others they just disappear when something is wrong

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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Rails

RailsMid North Coast, NSW

  • 2 reviews

Earrings missing

published

Ordered 3 bangles and one pair earrings bangles arrived I love them my earrings were missing, so I have sent 4 emails with no communication back to me. I want my earrings, not a difficult concept. I have paid for them, please rectify. I will not shop with you again until I receive them and you address you very poor customer service.

Product Quality
Shipping
Return Claim MadeNo
Adam K

Adam KSydney, NSW

  • 5 reviews

Great experience - will shop again

published

Great experience with a recent purchase and excellent pricing/quality. My wife loved it and wears it all the time. Nice work and will shop again for sure, especially with xmas coming up

Meagan

Meagan

  • 2 reviews

Disgraceful Customer Service and failed to deliver item or give refund

published

I have been following up with them since April about an item that was not included in my delivery. They then claimed they sent a replacement (without being able to provide a tracking number) and it still hasn't arrived. They then said they would refund my money...you guessed it, still no refund. Do not purchase from this company. They do not keep to their word, and are now behaving like thieves.

Return Claim MadeYes
Tayla H.

Tayla H.South East Queensland, QLD

Can’t fault it, amazing.

published

This place is perfect! Has some really cute products. I bought a gorgeous gold & green ring for cheap but the quality was amazing. No issues with shipping either, received within a week of purchase. Highly recommend this company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Tmp

Tmp

  • 2 reviews

Worst customer service

published

Told me the product I ordered had run out. So they offered to send me replacement that was “almost identical” (their words). The product they sent was the opposite to a what I’d ordered. Gold instead of silver, studs instead of hanging, crystal hearts instead of triangle silver! When I complained they argued with me that I was wrong for saying they could send me replacement. They wouldn’t give me a refund! I will never purchase from them again. My advice is buy with caution, and don’t expect help if they get it wrong.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Foram

ForamGreater Melbourne (Metropolitan), VIC

Loved it!

published

The bracelet was amazing and just the way I wanted. The quality of the product is great and the colour is just the way described. It is cheap and worthy product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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Cassidy H.

Cassidy H.Sydney, NSW

Stunning! Very impressed

published

Absolutely loved these! The quality was stunning and I’ve already got them in!The price is amazing, definitely recommend them to jewellery lovers. I’m impressed as I usually get earrings reacting badly to my ears and these sit so comfortably!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Khushali

KhushaliMetropolitan Adelaide, SA

  • 3 reviews

Excellent ring

published

I am very satisfied with the quality of product. I loved the shine and finishing especially. Furthermore, I haven't encoutered any unexpected cost. Ring is perfact fit for my fingers Thank you so much.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lucy

LucyDarling Downs, QLD

Gorgeous product

published

The ring arrived very promptly and was packaged in a nice velvet pouch. It looks exactly how it does in the picture and the sizing was around medium-large and it fit me perfectly. I’m not too sure about the quality of the ring as there was no markings on the inside of the band but other than that I was very pleased with the product for the price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Giulia Scolari

Giulia ScolariSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent Products & Service

published

I purchased one gorgeous ring, the quality is great, comfortable to wear and perfect for my sensitive skin. The ring met my expectations. Bella Boutique provided an amazing service with great communication and fast processing/delivery. I highly recommend them and will be purchasing from them again in the near future.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

edwina sim

edwina simPerth, WA

  • 2 reviews

Just came as expected, will buy again!

published

I am really satisfied with the quality of the bracelet I received. It came 2 days after I ordered it in a well packaged parcel. It met my expectations and it came exactly how it was advertised!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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Questions & Answers

lise

liseasked

Did any of the people who put reviews up ever have the issues with items resolved by the boutique.

2 answers
Hermie
Hermie

Yes my items comes after I put reviews

Lola
Lola

I have still not received a reply from them despite numerous e mails, do not purchase from this company.

Get an answer from our members

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