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Ordered beautiful canvas/glass prints at discount price. Very cheaply done and the wrong picture sent for one others didn't turn up You will never get your money back luckily taking action through Paypal and hopefully they seem to be helping. It would be minus it the Stars allowed it. Funny some of their photos of prints are exactly the same as Etsy even lighting flaws bouncing off other objects. Show details
Do not waste your money on these people. Untrustworthy and a total scam. Thankyou to my Bank for getting my money back. See the commentary below from the Courier to support that my item wasn’t even shipped….. Hi, Please be advised that our records indicate partial scanning of this consignment. The pickup run sheet has been scanned but not the… Read more
physical parcel. Please ensure that this consignment has definitely been despatched via Aramex Melbourne and has not travelled via another courier or is still with the sender in error. For further assistance, please contact your supplier directly.
- +2
unfortunately the way the prints were packed with no bubble wrap between them and so tight on the out side has damaged them with the back of staples and string ends leaving major indents / scratches and overall marks on the canvas ruining the prints. I contacted them and they said they would come up with a solution then stopped answering my… Read more
emails and ignored me, then I wrote a review on their face book page and they blocked me.
Do not trust them , very dodgy and they will not answer phone calls after you buy either.
Good luck !
Reviews with attachments
Horrible experience and poor quality paintings and packaging . All the paintings were damaged . They do not pack them well. I ordered a 3 pcs set and each painting clinged tight behind one another . They have stuck staplers all corners and it has ruined the paintings beneath . I ordered 2 sets and all the 6 paintings are damaged . They said no… Read more
refunds only exchange . I agreed for an exchange but no response since last few weeks .
Worst customer service.
Just thought to leave a positive review for these ppl. May be that tipping helped I dont know. This my personal experience and I do not negate other reviews. Show details
- +1
Faulty product will not answer emails or answer phone but instantly lies on google review. But attached are the order and the complaint email. Show details
Don't buy as they are a complete rip off. When I tried complaining about quality of artwork received I was totally ignored.
Bought two art works from them. They are very poor quality (canvas stapled on wooden frame). We requested the return immediately on receipt and they rejected the return by claiming that clearance items can't be returned. It is not stated with the listing or their refund policy received with order confirmation. They call it clearance, but they are not cheap. we have disputed it with the bank and currently awaiting a resolution.
Poor quality paintings and packaging. The items are not packed securely—I received a photo frame with damaged corners. After removing the protective polythene wrap, the picture came loose from the frame. Additionally, the frame is not made of glass as advertised on the website; it's a fibre panel. I agreed to an exchange, but I haven’t received… Read more
any response in weeks.
Don’t be misled by the constant “45% off, 2 days left” promotion—it’s always there. The quality of materials used is not worth the price you pay.
- +2
I recently ordered 3 pictures from this company. After placing my order, I came across some of the reviews here and felt quite concerned. Today I received my pictures, and I’m very happy with them! The print quality is excellent, and the overall finish is really good. The packaging was very secure, though there were a few small imperfections –… Read more
probably from transportation. For example, the stretcher bars pressed slightly against the canvas, but those marks came off easily. Shipping took a little while, but since it was free, it was definitely worth the wait. I wanted to share my positive experience, as I’m very pleased with my purchase and would like to support this business.
Just a positive review, maybe I was a lucky one. I ordered a 3 set print, I chose express postage as I needed them asap, I received an email from them to say item has been picked up, here is the shipping/tracker code. Still hadn't received them 4 days later, company checked, and they were helpful and said yes, they were picked up for delivery.… Read more · 1
Delivery company, with 2 emails to them, no we don't have that tracker number, no, we have no record of an order being picked up from that company, great, I've been scammed. That afternoon got an email from the delivery company, your order will delivered today, WHAT! you just said you knew nothing if it. They arrived perfectly packed and I'm really happy with them. Happy it all worked out for me
Latest follow-ups
I ordered a picture for my brothers birthday and paid extra for quick delivery. The delivery took weeks longer with the shop claiming I had not left my address. I checked my order and the address was there, When it finally arrived it was an awful AI… Read more
created mess with fish swimming the wrong way and merged together, and already had a number of scratches despite the site claiming a quality product. I have made a number of contacts with the store and they only responded once when I threated to go to consumer affairs. They did not resolve anything though and this was weeks ago. Don't buy from them.
Follow-up · It was a set of three. I just noticed a typo - it was over a month later despite only coming from Melbourne and having paid for fast delivery. The company said they would contact me as soon as they reviewed the situation - this was months ago. My only recourse is through my bank now.
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AVOID AT ALL COSTS. Ordered 2 items over a month go only received one of them. Still waiting on the second item. Weeks of back and forth via emails got told a courier is been arranged for the second item. Today they tell me as per they records it was delivered go and deal with the courier company. Show details
Follow-up · Still no response from Bella Home Co. Karma will catch up with them one day.
Recent reviews
Do not buy from these people Once they have your money there is no contact They do not answer emails or answer phones There customer service is non existent and they don't bother following up any issues My orders have been sent but nobody can tell me where they are or how long it will take to get them I wish I had read the reviews on here before… Read more
I bought anything That's probably why they don't bother responding because they get that many complaints that they just don't care.they got your money I am worried that when they do eventually arrive they probably going to be damaged I won't be able to contact them so I will probably be stuck with them So disappointing as I have paid a lot of money for these pictures.
Worst online shopping experience I've EVER encountered. Recieved a tracking number that has not moved in 3 weeks. No replies to emails, no answer to many calls over different days and times. I'm shocked at how bad this company is. All fake 5 star reviews. Avoid!!!! I wanted the art desperately after finally picking 3 I loved. $700 and nothing. Have started process of dispute with PayPal.
I came here after purchasing a wall canvas from Bella...I thought i had done my doe...postage was a little slow but after 3 weeks it arrived perfectly packaged and just what I ordered...thankyou Bella.! Show details
Brought the abstract art pink flowers wall canvas looked like it was a raised painting on website then when I received it it was just a flat piece of canvas was very annoyed also sent emails and didn't here anything back ended up putting canvas into a cupboard and went to earl settler and bought a raised painting, don't waste your money it's a rip off.
I paid for a wall map of Australia and I waited 2 weeks for it to get to S.A. from Dandenong Vic. I ended up getting a refund from Ebay because the map had never been sent out to me. Never ever use this company again. Show details
They advertise premium quality art but send ultra low quality products. I bought a set of 3 and they sent repeats of the same picture then put up the most amazing fight I've ever seen to keep my money. Absolutely horrible experience I would advise anyone to STAY AWAY FROM THIS COMPANY. The best result I can get is to return their rubbish at MY EXPENSE and have PayPal refund the money.
Unfortunately I am having a terrible time trying to resolve my issue. The delivery took ages, finally arrived, art is all damaged, no response. I went into the store to take the items back and talk to someone. Apparently if you buy online its a different department and the in store team can't help. It has been an absolute joke. Do not buy online!!!! In Store only but still can't guarantee good results. Show details
Re order 4919 delivered to wrong address and returned to your store last month.rang 2nd and was told the order would be resent to correct address , and would advise tracking number. Still waiting. 2 emails sent still no response. 3 phone calls unanswered. What is going on? Show details
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DO NOT BUY !! SCAM – I bought a picture, lucky I only spent $100, and the quality is CRAP. IT Arrived 4 weeks after I purchased it, all bubbled out, scratches and dents, the wood protruding through it, as it is thinner than paper. They will not answer my emails and phone calls - obviously scam numbers. I will report them to Fair Trading Show details
worst experience EVER – The prints were much smaller than I thought I had ordered which is very suspicious. Despite SEVEN attempts to contact them they still refuse to speak to me. I eventually heard from them and it was a flat out refusal to exchange the goods. In no so many words it was like "bad luck, we got your money, now go away".
Cringeworthy, cheap Temu prints on plastic canvas – I purchased 3 items. I received them 3 weeks later (Aramex!). What I received was nothing like the description. Cringeworthy quality and would be an embarrassment if I put them on my walls. One item was expensive, it was advertised as 60% to 80% hand painted on premium 350gsm canvas. What I received was a cheap Temu print on plastic canvas, no… Read more
hand painting whatsoever and not worth even 10% of what I paid. The other 2 items were also cheap prints on cheap plastic canvas. The company never replied to my phone messages and emails, and have now blocked me on Facebook. I read the reviews before purchasing but thought 'this won't happen to me'. It did, and I really regret my purchase. That's $500 I just lost, not happy at all.
Bought a canvas Bella Home & was too small so contacted them to swap canvas for larger one. Didn’t return my messages – Customer service terrible!! Do not return your call and disregard your messages. Show details
- +2
FAULTY ART AND HORRIBLE CUSTOMER SERVICE – We have purchased art print on acrylic. Ink faded after 5 weeks of hanging art. The frame glue is bleeding through ink. Customer service person [Name Removed] was very unprofessional and refused to refund money for defective art. Show details
Awesome – BEST PLACE TO BY WALL ARTS, WITH PROFESSIONAL STAFF EASY TO FIND WHAT IS SUITABLE. Show details
Great Service – Top quality products. Quick delivery and fantastic canvas of Amalfi Coast Positano.
Quality art work, excellent communication, surely will recommend!! – Thank you Joan for your professional service..love your work!! Surely will recommend Show details
- +3
Very Good Quality products – Bought some artworks, the best so far we bought. Excellent quality and outstanding customer service. 5 Stars. Show details
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They have now blocked me and delete my messages on Facebook