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Used to be great!
I’ve used bellabox since 2018.
The service used to be amazing - new products I’d never used each month, some trending, some local, etc.
Over the last year I’ve received the same neck cream 3 times! Each box comes with at least one wine voucher (which you must spend at least $100 to use) which they count as an item.
This month 3/6 of my products were repeats from the last 6 months.
I’d definitely look into another sample box provider rather than bellabox as they just don’t care for their consumers anymore.
Update: while I have essentially...been informed by bellabox ‘too bad, new customers don’t receive double ups’ and told this is due to supply issues (this has been an issue long before the pandemic and while I appreciate the impact it has had it’s a bit of a cop out considering the service was poor beforehand), I can’t justify spending that amount of money each month to receive products I’ve tried numerous times. I will be cancelling my subscription and trying out another beauty box.
Love the surprise & product variety
This is my third month of receiving this subscription and overall stoked with the products I've received & value for money! For me I am not set on my full face routine, so this gives me the option to sample products - products that are high rated/well known eg. La Roche Posay, Bio oil, Cerave, Avene etc.
Packaging is cute, and boxes can be re-used.
The website is straight-forward & easy to use.
Plus it's like a little gift to myself every month as I don't know what's in it & I sometimes forget its coming!
Obviously don't look at profile survey
Only tried for two months so far but paid for a year.
An in depth survey completed so they supposedly know what you would like to try . So far have been sent 4 cheap products and one $30 product that is 100% something inappropriate for your age group and interests.
When you look online at the products in each month's box you will see about 16 items, of which most are decent branded products, but the reality for me so far has been that you will receive the hand sanitiser, another 100ml of pantene shampoo,15 mls of body lotion,a small thing of...
Love the Bellabox
I love bella box, has always been quick shipping and good quantity products!
But I’m not very impressed with the WTW box. Thought I would try it out for the first time. Was sent shipping details at the beginning of the month and it seems to have just been sitting ever since. By the looks of it other people have received their boxes but I have no clue what’s happening with mine and I’ve just been told to watch out for any updates on shipping. Surely it doesn’t take two weeks for the courier to pick up a parcel
Impossible to cancel subscription
The online site is glitchy and difficult to do simple things. Pretty sure no one even looks at the profile survey you fill out because half the products they sent didn't match my skin tone, etc at all.
I cancelled my subscription because I cannot justify the cost anymore, however apparently another payment can still be taken out of my account even though I cancelled. This cannot be stopped on their end. All they can do is allow the transaction and then refund me. I don't want the money taken out of my account at all, what terrible procedure on ...
had a problem last year with not getting opt in notifications, got it sorted out thru this site.it started again and i wrote to bellabox and got the reply that i had unsubscribed to your emails and a complaint was made to isp and because of this you cant email me ever again because of privacy issues.i deny doing this,why would i especially because of the problems i had last year.i also dont see how this is something i could have done accidently.i may as well cancel my subscription if im not going to get messages from you,very dissapointing.
I’ve subscribed and unsubscribed for several years because I love the concept and it’s fun to discover different products, and thought I’d give it another chance but despite having a questionnaire on skin tone/hair type and such I would receive unsuitable products. I’m also not convinced of the quality of many of the brands I’d receive. Currently unsubscribed
Once again I have paused a subscription only to be charged after one month despite pausing for 3. Logically you would think if you received the box in February then paused for 3 months your next box would be June? No apparently they only skip one month because I’ve been charged for April. Really disappointed in the service and poor online site
Fast delivery and enjoyable products
I received a surprise box. Products were good quality for a cheap price. I enjoyed it! Would definitely recommend this service.
Love Bellabox and all the products!
I am so excited when Bellabox arrives. It has introduced me to brands I would never have tried and so far I love them all.
I received my 6-month Bellabox subscription as a gift from a friend in London. It's very exciting to get a gift every month.
The only disappointment is the first 3 boxes so far have included sunscreen. All the other products are great
Good value, quick response customer service
I really enjoy getting bellabox every month! I've been subscribing for a year and the boxes are always good, and occasionally you get some really nice full size products. Ive ordered a limited edition box as well and that was great value.
Great value for money. Love ordering from Bellabox. Always has great products and the team is always super friendly. Would recommend.
Worth the money
Bellabox is one thing i look forward to receiving every month with their monthly subscription, its a fun way of giving yourself self care and love at the same time and for all 10 months i have received more value in the box than i have paid for. I honestly love the surprise products and have only received positive interactions with their team and would highly recommend this to anyone whos interested in trying new products or starting to get into beauty routines :)
Love receiving my box each month I have been able to try out products I have not tried before and its so easy to purchase something if you love it. The site itself is easy to navigate. You always receive at least one full size product and I love when I can use the opt in link to pick a product. I recently had an issue with a faulty product. Customer service got back to me the same day and where more than happy to replace the item. Fantastic, friendly customer service.
Questions & Answers
I need to see if I can get the dotted and striped towels from my BellaBox, in green, please?
Thank you for getting in contact. I'm sorry but I'm not quite sure what you mean. Please can you kindly get in contact with our Customer Care Team at firstname.lastname@example.org, they will be able to assist you. I have given them the heads up.
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at email@example.com
I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????
So sorry to hear this! Please contact our bellCare Team at firstname.lastname@example.org and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.
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