bellabox

Misleading and poor customer service – I purchased my first box as part of a promotion, immediately after I received an email noting my next subscription charge date would be 1st December (32 days away) however, 2 days later in November I was charged without warning. After e-mailing back and forth several times with customer service seemingly not understanding the problem they agreed… Read more

my December box would be free to compensate.

Half way through December I emailed to see if this had been processed. They advised it had and not to worry. 2 minutes later I received an email that my subscription had been renewed and I had been charged again. After e-mailing 3 times following this to attempt to rectify the situation I have not received a response.

Poor communication, misleading marketing and robbery when they can charge your account whenever they feel like it without notice.

The products in the box themselves are average at best.

SO enjoy when I see the months new Bella Box has arrived! – I enjoy the products in my Bella Boxes, it's cool to have some new things to try each month and full sized products too which is AMAZING, a definite treat! and for a very good price! Staff are fantastic, have had to email once and get prompt ,helpful and really friendly replies :) Show reply

Love trying products I generally wouldn’t think of buying – I love these boxes and look forward to getting them each month. I find the price is great value for money for the products you receive. The samples are decent sized which is great because what’s the use of a one-use sample. The products are not tailored to you individually but if there is anything that I can’t or wouldn’t use I give to my friends… Read more ·  2

or family. It’s important to remember these are product samples so say you get a lipstick and it’s the wrong colour then at least you can test the consistency and staying power and if you are impressed you can go and buy it in a suitable colour. I have super sensitive skin so I love decent samples to test first over a week before I buy. Stops me wasting money. I have found some really great brands through here. Even the boxes the samples come in are beautiful and I don’t throw them out. I use them to line my drawer and put things like hair ties, keys and buttons in them.

Amazing customer service – The customer service was awesome, I received a product that had leaked a very small amount into the cap of the bottle and I sent the team an email saying I don’t need a new one but this is something to look out for so it doesn’t happen to others and they are sending me a new one anyway! They go above and beyond to make the customers happy :)

Love love my Bella back! – Love love getting my Bella box and trying out the new products every month! So many time I get something I have run out of and can use that new product, I have found a few favourites from getting the boxes as well!!

Missing product – Just received my wellness box, one of the full size product is missing, just the broken packaging in the box, emailed a picture of it, I only noticed when I went to use and now they want a picture of the full box...not even answering my emails. Show details

Great samples just not personalised – I signed up to Bella box based on a friend’s raving review, but waited after 2 weeks still no questionnaire came to help tailoring my box and came close to the end of the month I was about to be charged for the new month but still no communication about my shipping for this month. I requested to cancel the subscription and ask what happened about… Read more

my current month Bella box, I was advised it is coming. Once received I found a foundation that is great brand but the colour is way too pale for me, a lip stick is way too dark in colour. And a pair of fake lashes which I never will use. I do can use the Burt’s bee and the little tooth paste thank god! So that is $22 not well spent !!

Budget samples and dodgy business practices – I was a 'member' of Bellabox for a few years. Honestly for the last couple of years I was too lazy to cancel it- my fault. The boxes in the most part contained very low budget items- $1.99 lipstick etc and smaller sample items were resent often. The last box contained a low budget tradie style hand cream as a hero product so I was finally inspired… Read more

to cancel my boxes. A requirement was to receive one more box which is fine ( it contained nothing of any interest). A month passes without problem and then today I noticed they have recommenced taking increased payments. No authorisation! Beware. The products in boxes are predominantly items one would expect to find in bargain bins and based on my experience they reactivate your account taking unauthorised funds at will.

Excellent service – I had reason to contact the team and they have been nothing but professional and quick in getting back to me. I have found my forever perfume in Pure Musc and get all sorts of compliments when i wear it. Thanks Bella

L’Oreal Bellabox – The Halloween special is such amazing value. The products are well suited to my skin type and skin and I am very impressed with the quality. Show details

Terrible ‘customer service’. refuse to answer direct questions. refuse to ship to my correct address. Do not purchase! – I ordered a ‘yearly’ subscription of 4 seasonal boxes. The company changed the suburb of my address which I only found out once it had been posted with aust post. They would not correct my address. I had to contact aust post every time. I have only just realised I missed a box as the notification must have gone to spam. They refuse to answer the specific questions I ask.

Best way to discover on a budget – I always get products matched to me. Its the best and most budget friendly way to try new products. I also recently had trouble logging in and the team were so incredibly helpful. They acted in prompt way and kept at it until the issue was solved. Best experience.

Love the products , hate the website ! – The products are generally pretty great and really good value ! My only issue is the website especially the opt in option just doesn’t work on a iphone. I’ve given up opting in and reviewing products. That being said it is still a treat collecting my box every month !!

Love love LOVE – Full sized products are worth much more than the entire box. Products are made by brands you already know and trust, or will end up loving after you've tried them. Affordable, fun, and practical products. Includes makeup, hair care, and skincare. You should definitely give it a go! Show details ·  1

Poor gift idea – Very poor administration. I signed up a friend months ago but she still has not received it. There are convoluted processses and I've had to contact numerous times and still no box.

Little box of surprises – I look forward to receiving my Bella box each month. It is a way of trying new things and when I do like something I know where to purchase it as the information is provided. I have also been collecting the empty Bella Boxes and thought you would like to know what I did with them. I ended up giving them to my grandsons child care centre, where… Read more ·  1

they have put them to great use. The children cut out a picture from a puzzle and stuck them to the lid and put the puzzle pieces inside. The childcare centre were delighted and the children can now see the puzzle that they want to do much easier. I am enjoying receiving my little box each month.

Long Time Customer – I have been a subscriber since 2013, because I just love the products and service - they regularly send fun new products from brands I haven't tried yet, which is a helpful way to find new things that work for me without having to commit to buying the full size product in store - as well as tried and true, useful everyday products, which are so… Read more ·  1

handy to have on hand for I run out of my usual version between restocking at the store - as well as perfect for travelling. Every box has at least one full-size product in it, too - the price is very good for the amount of use I get out of each month's box, as well :)

Worst customer service – I signed up on August 27th, and then got charged again on September 1st, meaning on will get two boxes mid September. When I contacted the company, they were not understanding at all that I didn’t need two boxes and were totally unwilling to help, I have never dealt with a company with such bad customer service, including from their manager.

Great value for money – I have been a subscriber for over 6 months and I absolutely loved it. I have an issue once with a shipping address that I forgot to change and I contacted their customer service and they sorted it out for me, which I find it very hassle-free and easy. Also, not to mention that for the amount of products we receive a month, it's definitely a bang for your buck. Would recommend them! Show details ·  1

Used to be great! – I’ve used bellabox since 2018. The service used to be amazing - new products I’d never used each month, some trending, some local, etc. Over the last year I’ve received the same neck cream 3 times! Each box comes with at least one wine voucher (which you must spend at least $100 to use) which they count as an item. This month 3/6 of my products… Read more

were repeats from the last 6 months.

I’d definitely look into another sample box provider rather than bellabox as they just don’t care for their consumers anymore.

Update: while I have essentially been informed by bellabox ‘too bad, new customers don’t receive double ups’ and told this is due to supply issues (this has been an issue long before the pandemic and while I appreciate the impact it has had it’s a bit of a cop out considering the service was poor beforehand), I can’t justify spending that amount of money each month to receive products I’ve tried numerous times. I will be cancelling my subscription and trying out another beauty box.

Also - I’ve received probably 10 + foundations and concealers in my time. I’m ivory skinned, and all of the products were for medium-dark skin tones even though I filled out a survey. So, many products I can’t even use and end up expiring.

Love the surprise & product variety – This is my third month of receiving this subscription and overall stoked with the products I've received & value for money! For me I am not set on my full face routine, so this gives me the option to sample products - products that are high rated/well known eg. La Roche Posay, Bio oil, Cerave, Avene etc. Packaging is cute, and boxes can be… Read more ·  1

re-used. The website is straight-forward & easy to use. Plus it's like a little gift to myself every month as I don't know what's in it & I sometimes forget its coming!

Love the Bellabox – I love bella box, has always been quick shipping and good quantity products! But I’m not very impressed with the WTW box. Thought I would try it out for the first time. Was sent shipping details at the beginning of the month and it seems to have just been sitting ever since. By the looks of it other people have received their boxes but I have no… Read more ·  5

clue what’s happening with mine and I’ve just been told to watch out for any updates on shipping. Surely it doesn’t take two weeks for the courier to pick up a parcel

Impossible to cancel subscription – The online site is glitchy and difficult to do simple things. Pretty sure no one even looks at the profile survey you fill out because half the products they sent didn't match my skin tone, etc at all. I cancelled my subscription because I cannot justify the cost anymore, however apparently another payment can still be taken out of my account even… Read more

though I cancelled. This cannot be stopped on their end. All they can do is allow the transaction and then refund me. I don't want the money taken out of my account at all, what terrible procedure on their end. After I cancelled, I got an email saying my sub was active again.. seriously?? The customer service is poor, offering only generic copy and paste responses until I forced them to give me a direct answer on whether my subscription was actually cancelled and about further payments being taken. Will never use Bellabox again after how difficult and frustrating it has been to simply cancel a subscription.