Perfect every time. OH JOY !!
I love BellaBox.
I have ordered more of the September box as gifts.
So many full-sized products.
The value is excellent :)
I have recommended to everyone that they subscribe as well.
Thank you BellaBox
What a waste of money
Just got my first and last box! Paper thin, tiny product samples. I've gotten better samples from Coles! That primer they were using as a selling point, absolutely tiny. The only full sized product was a miniature bottle of hand sanitizer lol since when is that a beauty product?? Subscription cancelled, these guys are happily fleecing people of mass profits for virtually empty boxes. Save your money. :)
First and last bellabox - they are just basic supermarket products in 'free' sized samples you can get anywhere
First ever Bellabox (September) and I felt completely scammed. You just get single use samples of skin cleaning and moisturising products, single use Benefit pore primer (that I chose not realising how minuscule this would be, there's barely enough to cover a whole face) and a small bottle of hand sanitizer - you pay $20 for $1 worth of product.
I feel so stupid right now falling for this scam. Don't let the advertising fool you - the product sizes are not worth paying for they are literally the free samples you get in magazines.
I'm sure if...you emailed the company of each individual product they would send you the same sample size for free to test yourself anyway. In fact I'm cancelling my box and contacting the companies of products I'm interested in trying from now on - I'll save money and get to try exactly what I want!
Worst experience ever
I signed up for a 3m subscription and was charged at the beginning of July but never supplied a Bellabox delivery. I enquired but received no reply. August came and I was charged again, and again I enquired re my undelivered July box. My August box arrived and still no July box. I enquired a 3rd time and received an email stating they hadn’t supplied my July box because they didn’t have my address???? Even though they sent me a box in August?
September came and I Received an email asking for me to update my payment details, which I assumed was...
Love trying new products!
Kia ora. I joined with Bellabox during lockdown as I was just little envious of the lovely boxes my daughter was getting. I admire for keeping it going during lockdown in New Zealand as it must have been quite challenging. The most recent box was really amazing, and contained some great sun products that will be my go-to over summer. I love the samples as I can try the products on my skin first before I buy a larger product. My favourite has been the Milani Hypnotic Lights sparkly eye wand - I thought this would be way to young for me but i love it!! Thanks team Bella!
Something to brighten your month
the website is very easy to use, I LOVE THE RANGE OF PRODUCTS, and the new baby pastel colours of the boxes are to die for!!! Seriously cheers me up every month getting these boxes. I have had many different subscriptions but Bellabox is the way to go! Love love loveeee ♡♡♡
- Verified customer
Customer service fixed my issue
I made an order for a gift box but put the wrong date on the order. I tried emailing this company and ringing them. The phone appears disconnected. They did not respond to my emails initially. However correspondence opened after this post and they have found a way to fix the issue. Good to know people are there and listening and taking appropriate action.
Baby box not as good as it once was
I have been a subscriber of the Bellabox Baby for just over a year. The first 7-8 months were really great and had some fantastic varied products I went on to purchase more of as well as some boutique brands, but lately the samples are all same-same and mainstream (the same brands over and over each month like Mater, Water Wipes, Baby Love), and the actual baby stuff in the box is fairly low value, sample size and not that interesting (just nappies, wipes, and bath products each month for the last couple of months).
The higher value/full size ...
AMAZING EVERY TIME!!!
The products once shipped come SUPER fast and when they get here they are ALWAYS in perfect condition. The packaging is SO cute! AND I love that the products are ALWAYS consistent and come in a range from full size to travel/sample size. 15/5!
The reviewer stated that an incentive was offered for this review
I ordered July Bellabox that was lost by Australia post. I contacted Bellabox who then accused me of not collecting from the post office. Although it got sent to the incorrect one! Finally after sending proof from Australia post that it was lost advised they would replace my box. Still nothing and that was On the 5th of August when contacting complaints team again I was advised out of their hands now and has been escalated. Disgusting service
Fantastic product & amazing customer care
I got my first 6 months as a gift and really love getting a little surprise every month. Some of the samples are practical (handbag sized sunscreen and hand sanitiser will never go amiss!) and some are more indulgent high end brands which I wouldn't have had a chance to try without the box, there have been a few things in there which have made their way into my regular skincare/make up routine too.
I love the new changes made recently - the packaging redesign is lovely, like many others I keep the boxes and use them for organising things. The ...website also seems like there have been some backend improvements. I'd thought getting points for reviewing products was part of the process but haven't seen it in action, in any case it's still fun to review the products and there are occasionally competitions for doing so. I've had a couple of questions/issues which I've needed to get in touch with the customer care team about and have found them to be very quick to respond, friendly and human in their responses (actually responding to me and my issue, not just working from a script).
I have been a subscriber to Bellabox for over 2 years. I have always been happy with the products I have received, even finding new favourites that I have continued to buy. I recently enquired about a delayed delivery and my question was answered very quickly, positively and professionally. The price is, in my opinion, great value and I consider it to be a little present I have sent to myself every month. Love it!
Horrible customer service and shady business dealings
I utilized the coupon code to start my subscription giving me a discount. I did not receive my first box because the system did not understand my address, I received an email from a bellabox employee asking to confirm my address that had many other customers email addresses shared!!! The bcc should have been used to keep our email addresses private instead of sharing them openly! I still didnt receive a box and continued on being charged even though I didnt receive the box so when I raised it with customer support not only did it take lots of a...rguing and convincing they refunded the discounted amount so essentially I was conned into signing up again but not given the discount and not treated fairly in dealing with it. I would rather use a better company.
Amazing customer service
It’s great to get something to spoil myself with each month but I recently had a problem with a courier not delivering my June box. Bellabox was very apologetic (unlike the courier) and replaced the box. I decided to have it delivered to work instead and the customer service people double checked the new address before sending out the box. Great.
if I could leave less than one star I would!!
I used to love this product the first 2 1/2 years was amazing, the last 6 months has me questioning why they even get us to fill out a beauty profile. I mean, I requested for foundation and base products, they are the products I miss out on in every box. Even after emailing customer care, they don't care. Don't waste your money unless you enjoy receiving little boxes of disappointment!!
An awesome treat.
Ive been receiving Bellabox for a while now ,so far Ive had 41 boxes and absolutely love getting a little treat for myself every month. You will get 5 samples to try and sometimes a full size product, its a fair price point for what you get. Its thrilling to try unfamiliar brands you normally wouldn't go for, but that's the whole point. There is a variety of quality samples, if you don't like something you can pass them onto friends and family. They also offer limited edition/specialty boxes that are great for a present or an extra indulgence f...or yourself. The unboxing videos and how to videos are very helpful especially if your unfamiliar with a brand, the girls have some great tips. I really love the new design and the pastel coloured boxes, they come in handy for tidying messy draws and the recycled packaging was a smart switch. Theres also an opt in that you get to choose one of the samples that month but not available every month. Your also given the opportunity to review every sample you get when you login, which helps you get better suited things. It would be nice to get a little something extra on your birthday month, but I understand how this could become a hassle for the company with lots of bellas. My sister joined up for a few months and only unsubscribed because of all the tanning samples and couldn't opt out of them. The beauty profile lets you choose all your options when it comes to your personal style but there needs to be a section where you can type comments. Ive really learnt alot about cosmetics and will still look forward to every package in the mail and trying new things. Its definitely worth getting and thanks for all the effort.
Terrible Customer Service
I actually do like the idea and products in Bellabox! They are usually of high quality and suit my needs.
However, I have been trying to cancel my subscription for almost 12 months now and I receive no response to my emails nor messages. I am constantly charged every 3 months despite my advice that I am cancelling my subscription.
When I try to log into the website, conveniently, my email address is not recognised. Funny how they lose my email address, but all of my credit card details are retained? So my options to log in and pause/cancel are not available to me either, as advertised.
Definitely NOT worth buying!!!! Would not recommend.
This was my first bellabox experience and I was pleasantly surprised by the quality of the samples included. I really enjoyed everything I recieved, even the hair product (which I gave to a friend) as I don't have hair. Unfortunately there was a damaged item which the kind, friendly professional staff quickly sorted out and arranged a replacementt immediately. The bellabox is fabulous and I would highly recommend trying it.
Questions & Answers
I need to see if I can get the dotted and striped towels from my BellaBox, in green, please?
Thank you for getting in contact. I'm sorry but I'm not quite sure what you mean. Please can you kindly get in contact with our Customer Care Team at firstname.lastname@example.org, they will be able to assist you. I have given them the heads up.
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at email@example.com
I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????
So sorry to hear this! Please contact our bellCare Team at firstname.lastname@example.org and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.
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