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bellabox
3.9 from 507 reviews · View Details

Reviews

3.9

507 reviews
5
(292)
4
(80)
3
(24)
2
(25)
1
(86)
  • Product Quality
    4.2 (87)
  • Return Claim MadeYes (4) · No (83)
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Bella

BellaGreater Melbourne (Metropolitan), VIC

the best monthly surprise

published

i absolutely love the products sent, they are amazing quality and really good value. Amazing customer service also !! i highly recommend !i get so excited every month when my bellabox arrives !

Product Quality
Return Claim MadeNo
Date PurchasedAugust 2020

Perfect every time. OH JOY !!

published

I love BellaBox.
I have ordered more of the September box as gifts.
So many full-sized products.
The value is excellent :)
I have recommended to everyone that they subscribe as well.
#SpreadingTheJoy
Thank you BellaBox

Return Claim MadeNo
Date PurchasedSeptember 2020
1 comment
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bella b.bellabox
Melanie B.

Melanie B.South East Queensland, QLD

What a waste of money

published

Just got my first and last box! Paper thin, tiny product samples. I've gotten better samples from Coles! That primer they were using as a selling point, absolutely tiny. The only full sized product was a miniature bottle of hand sanitizer lol since when is that a beauty product?? Subscription cancelled, these guys are happily fleecing people of mass profits for virtually empty boxes. Save your money. :)

Return Claim MadeNo
Date PurchasedSeptember 2020
1 comment
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bella b.bellabox
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Never Again

Never AgainCanberra 2600, ACT

First and last bellabox - they are just basic supermarket products in 'free' sized samples you can get anywhere

published
Product Quality
Return Claim MadeNo
Date PurchasedSeptember 2020
3 comments
bellabox
bella b.bellabox
Never Again
Never Again
bellabox
bella b.bellabox

Worst experience ever

published
Product Quality
Return Claim MadeNo
Date PurchasedJuly 2020
1 comment
bellabox
bella b.bellabox

Love trying new products!

published

Kia ora. I joined with Bellabox during lockdown as I was just little envious of the lovely boxes my daughter was getting. I admire for keeping it going during lockdown in New Zealand as it must have been quite challenging. The most recent box was really amazing, and contained some great sun products that will be my go-to over summer. I love the samples as I can try the products on my skin first before I buy a larger product. My favourite has been the Milani Hypnotic Lights sparkly eye wand - I thought this would be way to young for me but i love it!! Thanks team Bella!

Product Quality
Return Claim MadeNo
Date PurchasedApril 2020
1 comment
bellabox
bella b.bellabox
Shar

SharSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Something to brighten your month

published

the website is very easy to use, I LOVE THE RANGE OF PRODUCTS, and the new baby pastel colours of the boxes are to die for!!! Seriously cheers me up every month getting these boxes. I have had many different subscriptions but Bellabox is the way to go! Love love loveeee ♡♡♡

Product Quality
Return Claim MadeNo
1 comment
bellabox
bella b.bellabox
EFm

EFm

  • 2 reviews
  • 2 likes
  • Verified customer

Customer service fixed my issue

published

I made an order for a gift box but put the wrong date on the order. I tried emailing this company and ringing them. The phone appears disconnected. They did not respond to my emails initially. However correspondence opened after this post and they have found a way to fix the issue. Good to know people are there and listening and taking appropriate action.

Product Quality
Return Claim MadeNo
Date PurchasedAugust 2020
1 comment
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bella b.bellabox
Christie

ChristieSydney, NSW

  • 4 reviews

Baby box not as good as it once was

published
Product Quality
Return Claim MadeNo
1 comment
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bella b.bellabox
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AMAZING EVERY TIME!!!

published

The products once shipped come SUPER fast and when they get here they are ALWAYS in perfect condition. The packaging is SO cute! AND I love that the products are ALWAYS consistent and come in a range from full size to travel/sample size. 15/5!

Product Quality
Date PurchasedAugust 2020
1 comment
bellabox
bella b.bellabox

The reviewer stated that an incentive was offered for this review

Kylie

KylieSouth East Queensland, QLD

LOVE Bella box

published

Highly recommend bellabox. Its exciting to see what surprises you will get each month & Always above value for money. Also I found their costumer service is be very helpful. Thanks bellabox

Product Quality
1 comment
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bella b.bellabox
Angry shopper

Angry shopperRichmond-Tweed, NSW

Terrible service

published

I ordered July Bellabox that was lost by Australia post. I contacted Bellabox who then accused me of not collecting from the post office. Although it got sent to the incorrect one! Finally after sending proof from Australia post that it was lost advised they would replace my box. Still nothing and that was On the 5th of August when contacting complaints team again I was advised out of their hands now and has been escalated. Disgusting service

Return Claim MadeNo
Date PurchasedJuly 2020
5 comments
bellabox
bella b.bellabox
Angry shopper
Angry shopper

Go off what Australia post is telling you?? I raised the incident with Australia post not you and provided an email trail from
Then confirming they had lost my package so get the fact straight

bellabox
bella b.bellabox

Fantastic product & amazing customer care

published
Product Quality
Return Claim MadeNo
1 comment
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bella b.bellabox
Melinda B.

Melinda B.Sydney, NSW

Happy customer

published

I have been a subscriber to Bellabox for over 2 years. I have always been happy with the products I have received, even finding new favourites that I have continued to buy. I recently enquired about a delayed delivery and my question was answered very quickly, positively and professionally. The price is, in my opinion, great value and I consider it to be a little present I have sent to myself every month. Love it!

Product Quality
Return Claim MadeNo
1 comment
bellabox
bella b.bellabox

Horrible customer service and shady business dealings

published
Product Quality
7 comments
bellabox
bella b.bellabox
Angela
Angela
Angela
Angela

I’ve just gone back and looked and it’s taken no less than 9 emails from me to resolve the situation which it still hasn’t been resolved satisfactorily which is why I cancelled my subscription.

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Amazing customer service

published

It’s great to get something to spoil myself with each month but I recently had a problem with a courier not delivering my June box. Bellabox was very apologetic (unlike the courier) and replaced the box. I decided to have it delivered to work instead and the customer service people double checked the new address before sending out the box. Great.

Product Quality
Return Claim MadeNo
Date PurchasedJune 2020
1 comment
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bella b.bellabox
Rochelle

RochelleMurray Region, NSW

if I could leave less than one star I would!!

published

I used to love this product the first 2 1/2 years was amazing, the last 6 months has me questioning why they even get us to fill out a beauty profile. I mean, I requested for foundation and base products, they are the products I miss out on in every box. Even after emailing customer care, they don't care. Don't waste your money unless you enjoy receiving little boxes of disappointment!!

Product Quality
Return Claim MadeNo
Date PurchasedJune 2020
1 comment
bellabox
bella b.bellabox

An awesome treat.

published
Product Quality
Return Claim MadeNo
1 comment
bellabox
bella b.bellabox

Wow, Jess! What an amazing review! Thank you so much!

xxxxxxx

Terrible Customer Service

published

I actually do like the idea and products in Bellabox! They are usually of high quality and suit my needs.

However, I have been trying to cancel my subscription for almost 12 months now and I receive no response to my emails nor messages. I am constantly charged every 3 months despite my advice that I am cancelling my subscription.

When I try to log into the website, conveniently, my email address is not recognised. Funny how they lose my email address, but all of my credit card details are retained? So my options to log in and pause/cancel are not available to me either, as advertised.

Definitely NOT worth buying!!!! Would not recommend.

Product Quality
Return Claim MadeNo
Date PurchasedJuly 2019
2 comments
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bellabox
bella b.bellabox
Lucky33

Lucky33South East Queensland, QLD

  • 4 reviews

Fab Box

published

This was my first bellabox experience and I was pleasantly surprised by the quality of the samples included. I really enjoyed everything I recieved, even the hair product (which I gave to a friend) as I don't have hair. Unfortunately there was a damaged item which the kind, friendly professional staff quickly sorted out and arranged a replacementt immediately. The bellabox is fabulous and I would highly recommend trying it.

Product Quality
Return Claim MadeNo
Date PurchasedMay 2020
1 comment
bellabox
bella b.bellabox

Thank you so much for your lovely review!
xxxx

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Questions & Answers

Brenda T

Brenda Tasked

I need to see if I can get the dotted and striped towels from my BellaBox, in green, please?

1 answer
bellabox
bella b.bellabox

Hi Brenda,

Thank you for getting in contact. I'm sorry but I'm not quite sure what you mean. Please can you kindly get in contact with our Customer Care Team at help@bellabox.com.au, they will be able to assist you. I have given them the heads up.

Kindest,

bellabox

Cassandra Anderson

Cassandra Andersonasked

Hello
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at canderson@rspcasa.org.au

No answers
Jenni

Jenniasked

I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????

1 answer
bellabox
bella b.bellabox

Hi Jenni!

So sorry to hear this! Please contact our bellCare Team at help@bellabox.com.au and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.

xx

Get an answer from our members and bellabox representatives

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