Reviewer Photos & Videos
I received my 6-month Bellabox subscription as a gift from a friend in London. It's very exciting to get a gift every month.
The only disappointment is the first 3 boxes so far have included sunscreen. All the other products are great
Good value, quick response customer service
I really enjoy getting bellabox every month! I've been subscribing for a year and the boxes are always good, and occasionally you get some really nice full size products. Ive ordered a limited edition box as well and that was great value.
- Verified customer
Worth the money
Bellabox is one thing i look forward to receiving every month with their monthly subscription, its a fun way of giving yourself self care and love at the same time and for all 10 months i have received more value in the box than i have paid for. I honestly love the surprise products and have only received positive interactions with their team and would highly recommend this to anyone whos interested in trying new products or starting to get into beauty routines :)
Love receiving my box each month I have been able to try out products I have not tried before and its so easy to purchase something if you love it. The site itself is easy to navigate. You always receive at least one full size product and I love when I can use the opt in link to pick a product. I recently had an issue with a faulty product. Customer service got back to me the same day and where more than happy to replace the item. Fantastic, friendly customer service.
- Verified customer
small monthly treat yourself with no regrets
Every month I get a little excited when this box arrives. There's always new products to try and sometimes even a good old trusty product in a fun travel size. These all vary in price range which is great when you get to sample a product you that you may be hesitant to try due to budget. Initially when I first subscribed I thought it would only be sample sized products, however, was pleasantly surprised to received full sized branded products (BONUS). If you're not too keen on a particular product, it's quite easy to hand over to a fellow pal who is willing to try it out.
My experience with customer service was pretty great when I have encountered a small problem. They respond and rectify the situation very quickly.
I love my monthly box of self care items.
Each month I received some wonderful new products to try. With 1-2 full size products in each box it’s fantastic value for money.
I did have one item missing in one box so I emailed them and they replied instantly and are happy to send me the item.
Beautiful, high quality products!!
The store is very easy to navigate, I get a great range of products! The quality of the products are always of very high quality and I always look forward to my next box
Fantastic product & mediocre customer care
I got my first 6 months as a gift and really love getting a little surprise every month. Some of the samples are practical (handbag sized sunscreen and hand sanitiser will never go amiss!) and some are more indulgent high end brands which I wouldn't have had a chance to try without the box, there have been a few things in there which have made their way into my regular skincare/make up routine too.
I've had a couple of questions/issues which I've needed to get in touch with the customer care team about and have found them to be very quick to r...espond, however they seem to stick to a 'script' and don't actually address individual issues well. The one issue I had to escalate was actually handled the worst, so likely the customer care team is getting it wrong from the top down unfortunately I really like the products but because of the service I'll be moving to a different service since my latest subscription has expired a month early and I can't get anywhere trying to rectify the situation
Awesome service! :)
The store online is very easy to navigate and fine what you want! I'm very satisfied with the quality of beauty products the bella boxes provide with such an affordable price! :) All the products I've been given in my box has been very nice and useful to use in my everyday life, I recommend this service bella box to anyone who want to try out new, affordable and great quality products/samples for an awesome price! :)
- Verified customer
They really do send the best samples and some big items too
First when you sign up to Bella box you explain to them what you prefer or like more such as make up or skin care, etc. Some of the boxing samples are disappointing and have no use for them but that is quite rare. When the small samples you like arrive in a month you can then choose to buy more as you don’t have to spend more money buying the whole lot at a store. Sometimes they even ship big items. So for example I like skin care so I have had big samples of dragon blood and skin regeneration products which I extremely like and find useful. And for only 20 dollars a month it is great. The boxes the products come in are adorable too. You can subscribe and unsubscribe anytime you want as well. Customer service is great and fast too.
Thanks for helping me and giving me more reasons to love bella box. Appreciate what you are doing.
I'm very satisfied with variety of product's and with customer service. In December I will finish a year with bellabox. Worth trying it
I have been a member of bellabox for around 8 years and have been very pleased with both the products I received and the level of customer service over the years. Mariane is always professional and quick to resolve any problems that may arise. The quality and range of products are always fantastic and I look forward to getting my parcel each month. It certainly helped me get through lockdown this year, and I definitely recommend to everyone, especially if you love makeup and beauty products.
Complete rip off
Boxes were junk, most of the stuff was broken in there anyway. Once a box didn’t even arrive, customer service are extremely unprofessional and completely unhelpful. They make it almost impossible to cancel the subscription h less you log onto a computer. Again, customer service were completely unhelpful.
There are many other subscription boxes out there, AVOID Bellabox.
Excellent customer service
I had a box delivered, and one of the products was damaged during the shipping. I contacted the customer service through email inquiry, and 5 minitues later I received a reply about replacement of the damaged item. The accident happens anytime when you source products from supplier to the customers but how you provide service to the inquiry is very vital.... Excellent customer service mentality count.
They ripped me off - be careful
The boxes were ok, but I cancelled my subscription in January and they stopped sending the boxes. They continued to charge me monthly till November (I've been chasing & trying to get the billing to stop since March). I received an email today on the 10/11 saying 'sorry to see you go - we wont bill you from next month' - they've been billing me since Feb & I've had no boxes since February. Shocking atrocious customer service. Chose another box provider - the customer service is terrible and they hide behind their email only contact to rip y...ou off. Happy to share the many many emails I've sent which were ignored and the latest one where they ignore the 10 months they took money from my account without sending any boxes - that's $200 they took from me, ignored all my communication and just kept taking money and not sending boxes.
This is an amazing gift!
I've recieved the 6 monthly gift for my birthday. I loved all the products and loved receiving something new every month. The presentation is also lovely. I have since gifted a few of my friend the 6 and 3 monthly bellabox.
Questions & Answers
I need to see if I can get the dotted and striped towels from my BellaBox, in green, please?
Thank you for getting in contact. I'm sorry but I'm not quite sure what you mean. Please can you kindly get in contact with our Customer Care Team at firstname.lastname@example.org, they will be able to assist you. I have given them the heads up.
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at email@example.com
I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????
So sorry to hear this! Please contact our bellCare Team at firstname.lastname@example.org and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.
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