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bellabox
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chrissy2802SYDNEY
- 3 reviews
- 2 likes
Great Gift
I received my 6-month Bellabox subscription as a gift from a friend in London. It's very exciting to get a gift every month.
The only disappointment is the first 3 boxes so far have included sunscreen. All the other products are great
1 comment
Good value, quick response customer service
I really enjoy getting bellabox every month! I've been subscribing for a year and the boxes are always good, and occasionally you get some really nice full size products. Ive ordered a limited edition box as well and that was great value.
1 comment
bella b.bellabox
Hi Quinn,
Thank you so much for your lovely review! ...
Read more xxLove it!
Great value for money. Love ordering from Bellabox. Always has great products and the team is always super friendly. Would recommend.
1 comment
bella b.bellabox
Hi Jay,
Thank you so much! ...
Read more xxFind out how bellabox compares to other Beauty Product Retailers
Know better, choose better.
HannahRichmond-Tweed, NSW
- Verified customer
Worth the money
Bellabox is one thing i look forward to receiving every month with their monthly subscription, its a fun way of giving yourself self care and love at the same time and for all 10 months i have received more value in the box than i have paid for. I honestly love the surprise products and have only received positive interactions with their team and would highly recommend this to anyone whos interested in trying new products or starting to get into beauty routines :)
1 comment
bella b.bellabox
Hi Hannah,
Thank you so much! ...
Read more xxKristine Perth, WA
Love it
Love receiving my box each month I have been able to try out products I have not tried before and its so easy to purchase something if you love it. The site itself is easy to navigate. You always receive at least one full size product and I love when I can use the opt in link to pick a product. I recently had an issue with a faulty product. Customer service got back to me the same day and where more than happy to replace the item. Fantastic, friendly customer service.
1 comment
bella b.bellabox
Hi Kristine,
Thank you so much, so happy we could get your issues fixed up! :)
- Verified customer
small monthly treat yourself with no regrets
Every month I get a little excited when this box arrives. There's always new products to try and sometimes even a good old trusty product in a fun travel size. These all vary in price range which is great when you get to sample a product you that you may be hesitant to try due to budget. Initially when I first subscribed I thought it would only be sample sized products, however, was pleasantly surprised to received full sized branded products (BONUS). If you're not too keen on a particular product, it's quite easy to hand over to a fellow pal who is willing to try it out.
My experience with customer service was pretty great when I have encountered a small problem. They respond and rectify the situation very quickly.
1 comment
bella b.bellabox
Hi Natasha,
Thank you so much! Glad we could get your issue fixed up in a timely manner. ...
Read more Kind regards, bellaboxI love my monthly box of self care items.
Each month I received some wonderful new products to try. With 1-2 full size products in each box it’s fantastic value for money.
I did have one item missing in one box so I emailed them and they replied instantly and are happy to send me the item.
1 comment
bella b.bellabox
Hi Jessie,
Thank you so much for your lovely review! ...
Read more xxxIzzy RoweThe Mallee, VIC
Beautiful, high quality products!!
The store is very easy to navigate, I get a great range of products! The quality of the products are always of very high quality and I always look forward to my next box
1 comment
bella b.bellabox
Hi Izzy,
Thank you so much! ...
Read more xxxKim B
- 2 reviews
- 1 like
Fantastic product & mediocre customer care
I got my first 6 months as a gift and really love getting a little surprise every month. Some of the samples are practical (handbag sized sunscreen and hand sanitiser will never go amiss!) and some are more indulgent high end brands which I wouldn't have had a chance to try without the box, there have been a few things in there which have made their way into my regular skincare/make up routine too.
I've had a couple of questions/issues which I've needed to get in touch with the customer care team about and have found them to be very quick to r...
Read moreespond, however they seem to stick to a 'script' and don't actually address individual issues well. The one issue I had to escalate was actually handled the worst, so likely the customer care team is getting it wrong from the top down unfortunately I really like the products but because of the service I'll be moving to a different service since my latest subscription has expired a month early and I can't get anywhere trying to rectify the situation3 comments
bella b.bellabox
Hi Kim,
Thank you for taking the time to review our service. We are so sorry you have had this experience, we will look at our internal communications to improve our service. ...
Read more Kind regards, bellaboxI'm actually still having ongoing issues and would really appreciate it if someone else could have a look at my emails and see if they could possibly help out. The customer service rep I have been tal...
Read moreking with doesn't seem to understand and we are going round in frustrating circles, I have already asked a couple of times if she could please escalate to someone elsebella b.bellabox
Hi Kim,
I can see our Senior Team Leader has got in contact with you last night, we hope this fixes things! ...
Read more xFind out how bellabox compares to other Beauty Product Retailers
Know better, choose better.
Eliza M.Central Highlands and Goldfields, VIC
Awesome service! :)
The store online is very easy to navigate and fine what you want! I'm very satisfied with the quality of beauty products the bella boxes provide with such an affordable price! :) All the products I've been given in my box has been very nice and useful to use in my everyday life, I recommend this service bella box to anyone who want to try out new, affordable and great quality products/samples for an awesome price! :)
2 comments
bella b.bellabox
Ahhhh, thanks so much, Eliza! xxxxx
No worries!! :) xx
DonnaGreater Melbourne (Outer), VIC
Bella boxes each month
I look forward to my package each month. It is very exciting. I try all the products and are very happy and even brought the full products.
1 comment
bella b.bellabox
Hi Donna,
Thank you so much :)
GrimReaper555South East Queensland, QLD
- 24 reviews
- 20 likes
- Verified customer
They really do send the best samples and some big items too
First when you sign up to Bella box you explain to them what you prefer or like more such as make up or skin care, etc. Some of the boxing samples are disappointing and have no use for them but that is quite rare. When the small samples you like arrive in a month you can then choose to buy more as you don’t have to spend more money buying the whole lot at a store. Sometimes they even ship big items. So for example I like skin care so I have had big samples of dragon blood and skin regeneration products which I extremely like and find useful. And for only 20 dollars a month it is great. The boxes the products come in are adorable too. You can subscribe and unsubscribe anytime you want as well. Customer service is great and fast too.
1 comment
bella b.bellabox
Thank you so much!!
xxx
Angeline C.Sydney, NSW
Thank you!
Very happy with my Bellaboxes. I've had my subscription for several years now & never felt disappointed. Customer Service is also great as I received a damaged eyeshadow and they replaced it for me.
1 comment
bella b.bellabox
Hi Angeline,
Thank you so much for your lovely review! ...
Read more Kind regards, bellaboxdougalmcdoodleadelaide
- 3 reviews
- 4 likes
problem sorted.
I had a problem and after contacting bellabox thru product review it was sorted in a quick and friendly manner,thankyou.
3 comments
bella b.bellabox
Hi Dougal McDoodle,
Eekkk! We are so sorry it has come to you leaving us a negative review, our current response time is one business day, not sure what has gone wrong here!...
Read more I am so sorry to report but we have checked our email inboxes, Facebook and Instagram and can not find any communications under a "Dougal mcdoodle". As we can't ask for private information on a public platform, can we please ask where you have contacted us? If via email please do check your spam, occasionally our responses can slip into there. Unfortunately, to add you to our email system we first need your permission and then we will require your email address and full name. Which we absolutely do not recommend giving to us on a public platform. Let's start with where you got in contact with us and we can work back from there. Kind regards, bellaboxI have contacted you numerous times thru help@bellabox.com and hello@bellabox.com obviously neither of them successfully.i have also checked my spam , junk regularly and nothing there.
bella b.bellabox
Ahhh, we think the problem may be the email address as we are help@bellabox.com.au. We have seen you private message and will respond there.
Kind regards, ...
Read more bellaboxRakhiGreater Melbourne (Metropolitan), VIC
Thanks for helping me and giving me more reasons to love bella box. Appreciate what you are doing.
I'm very satisfied with variety of product's and with customer service. In December I will finish a year with bellabox. Worth trying it
1 comment
bella b.bellabox
Hi Rakhi,
Thank you so much for taking the time out of your day to give us this lovely review, we really appreciate it. ...
Read more xxFind out how bellabox compares to other Beauty Product Retailers
Know better, choose better.
Very Pleased
I have been a member of bellabox for around 8 years and have been very pleased with both the products I received and the level of customer service over the years. Mariane is always professional and quick to resolve any problems that may arise. The quality and range of products are always fantastic and I look forward to getting my parcel each month. It certainly helped me get through lockdown this year, and I definitely recommend to everyone, especially if you love makeup and beauty products.
Sam LGreater Melbourne (Inner), VIC
Complete rip off
Boxes were junk, most of the stuff was broken in there anyway. Once a box didn’t even arrive, customer service are extremely unprofessional and completely unhelpful. They make it almost impossible to cancel the subscription h less you log onto a computer. Again, customer service were completely unhelpful.
There are many other subscription boxes out there, AVOID Bellabox.
1 comment
bella b.bellabox
Oh, Sam!
We are so sorry you feel this way! We pride ourselves on our Customer Service. Please, could you email us at help@bellabox.com.au with the subject Product Review so we can see where we went wrong?
Tomoko B.Sydney, NSW
Excellent customer service
I had a box delivered, and one of the products was damaged during the shipping. I contacted the customer service through email inquiry, and 5 minitues later I received a reply about replacement of the damaged item. The accident happens anytime when you source products from supplier to the customers but how you provide service to the inquiry is very vital.... Excellent customer service mentality count.
1 comment
bella b.bellabox
Hi Tomoko,
Thank you so much for your lovely review! We are so sorry it arrived damaged but glad we could get it fixed up right away for you. ...
Read more Kind regards, bellaboxThey ripped me off - be careful
The boxes were ok, but I cancelled my subscription in January and they stopped sending the boxes. They continued to charge me monthly till November (I've been chasing & trying to get the billing to stop since March). I received an email today on the 10/11 saying 'sorry to see you go - we wont bill you from next month' - they've been billing me since Feb & I've had no boxes since February. Shocking atrocious customer service. Chose another box provider - the customer service is terrible and they hide behind their email only contact to rip y...
Read moreou off. Happy to share the many many emails I've sent which were ignored and the latest one where they ignore the 10 months they took money from my account without sending any boxes - that's $200 they took from me, ignored all my communication and just kept taking money and not sending boxes.3 comments
bella b.bellabox
Hey Jean!
No hiding behind an email only contact, for legal reasons it's tricky for us to talk on sites like this as we can't post our customer's private information. We can do it in the ticket syst...
Read moreem but as you have made this public we can not divulge too much into the case. We need to communicate in a space that is private and thank you for your understanding.This doesn't make any sense.
I cancelled my subscription after my January box. You stopped sending them....
Read more I've been billed every month since February, despite not getting a box. You're argument that I only got in contact in early September is wrong - but even if it was true - you still billed me in SEPTEMBER, OCTOBER, and NOVEMBER after you knew you weren't sending me the box. I will be taking this to VCAT and the Ombudsman. If you'd taken the same amount of time to address my issue back in Feb, or even in September as you've taken to respond to this review you could have solved it early on. This service is a money grabbing scam. DO NOT BUY. This last email I received from Melanie was I should have escalated earlier that they shouldn't have billed me.....??? This is a scam.bella b.bellabox
Hey Jean,
Allow us to shed some light. ...
Read more We have had no request to cancel or cancellation via the account back in January or February. Please note, you do not need to email us to cancel your account you can do this via the account. But we are always happy to assist in cancelling accounts via email. The first communication we received was on the 3rd of September. Where you asked for assistance with your daughter's account. However, as the account is not under your name or the email address that you provided. We needed further details from you so that we could assist you. This is for security reasons to make sure you are who you say you are and that you are authorised on the account. As Mariane advised on the 3rd of September at 4:17 pm. “Hi Jean, Thanks for reaching out to us. In order for us to validate further details with you, can you provide us your order number and the registered email address, please? Regards. Mariane” However we had no response to this email that we sent, so we could not cancel or assist. The same happened to our response on the 17th of September at 3:44 pm. Again, we cannot cancel an account or frankly doing anything with an account, if we do not have the correct details. Especially is the person contacting us does not match up with the name or email address associated with that account. From your emails and responses on the 2nd of November, we were able to find the account in question and cancel as requested. We have responded to all of your emails, we actually sent one before responding to this review, with proof of delivery for all of your boxes. We have an account with Australia Post, they have provided us with photographic proof of delivery. Which we can provide to you with, our emails last night included all of the tracking numbers too. We want to help you with this, we do not want any of our customers feeling this way. If you can kindly respond to our emails we will continue to assist you. Kind regards, bellaboxAfia'a A.South East Queensland, QLD
This is an amazing gift!
I've recieved the 6 monthly gift for my birthday. I loved all the products and loved receiving something new every month. The presentation is also lovely. I have since gifted a few of my friend the 6 and 3 monthly bellabox.
1 comment
bella b.bellabox
Hi Afia'a!
Thank you so much for your support! We are so thrilled you are happy with our service! ...
Read more xxQuestions & Answers
Brenda Tasked
I need to see if I can get the dotted and striped towels from my BellaBox, in green, please?
1 answer
bella b.bellabox
Hi Brenda,
Thank you for getting in contact. I'm sorry but I'm not quite sure what you mean. Please can you kindly get in contact with our Customer Care Team at help@bellabox.com.au, they will be able to assist you. I have given them the heads up.
Kindest,
bellabox
Cassandra Andersonasked
Hello
Just wondering when my March bellabox will be coming has I haven’t received it has yet?
Cassandra Anderson at canderson@rspcasa.org.au
No answers
Jenniasked
I want to no how i get in contact with yous i have received a mascara that was all clumpy and dry i couldnt use it and my next box has dark foundation colour and I'm fair I need the light one why am I getting products that I can't use ????
1 answer
bella b.bellabox
Hi Jenni!
So sorry to hear this! Please contact our bellCare Team at help@bellabox.com.au and they will send a replacement out ASAP and check your beauty profile to make sure it has all been recorded ok.
xx
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bella b.bellabox
Hi Chrissy,
What a gorgeous pal you have! We do love an SPF here at bellabox, it's so important to protect your skin. We hope you love your next box :) ...
Read more xxx