Some good, some not so good
Firstly, just want to say I love however this business idea came to be - I'm actually not aware of any other business in the market who send boxes like these so that's what brought me on to try initially.
Being an absolute skincare beauty freak but also ridiculously busy mum, I never have time to sample new products in the stores so bellabox really seemed like a great way to try little sample products without committing to a full size purchase.
I purchased the 3 month groupon deal to trial out first and experienced no issues at all. All boxes received every month and on time.
The boxes are cute and nicely packed and I was always excited to find out what I received and hoping I would miraculously find a new product that would forever change my life. Unfortunately I never did but I still enjoyed some of the things I got but then there were others that were completely untailored to me.
I'm always open to trying new things in skincare related beauty but not so big on haircare or make-up (have too much of it already)
At times, I felt some of the products were a little cheap, there were others I've previously tried that I wasn't fond of so seemed a little useless to me and then there were some that was like "hmm this isn't so bad but still wouldn't buy anyway".
I'm not sure whether the boxes with these products were cheap because I'd purchased the groupon deal and makes me wonder whether I'd receive more superior products if I pay full price.
I did cancel my subscription after the 3 month period because I wasn't getting many skincare products which is pretty much what I'm after and that process was pretty easy. Had no issues with payments coming out after cancellation.
I've been contemplating hopping back onto the BB wagon but I'm just not sure now with some of the reviews that have been addressing some problems with orders not being sent and customer service not responding - if there is one thing I cannot absolutely stand in a business is exactly that. You know how well a company or business is based on how quick they are to respond to queries. No responses, constantly chasing = big red flag!
Plus side though, I'm really liking their professional responses to people's issues here on Product Review but they shouldn't wait to resolve them until its put up on this site.
I would like to come back to BB but will speculate for a little
Quality products, great customer service
As a subscription box, some products in the boxes haven’t been quite to my liking, but that’s the risk you take with these services. When taking into account only the products I’ve enjoyed, the box has always been worth more than the price I have paid.
Shipping has always been prompt and well packaged, any time I have had issues with damage or breakage, the team have been understanding and have sent replacements.
They’re always lovely to interact with on social media, and I’ve enjoyed being a partner of their community groups on Facebook.
I would not recommend the service to people who only use very high end makeup or skincare, as most of the products tested are available through supermarkets or Priceline, but as an enthusiast who is still looking for her holy grail products in many categories, and enjoys finding well priced goods, I have very much enjoyed my boxes.
Box of goodies every month!
I love my subscription of Bellabox! I love trying out many new products and find what I love and purchase the full size whenever possible. Some of the item's I've had twice during my subscription which was annoying, plus the recent bang beauty pomade was useless. It dried up after 1 application and makes me now think there is some cheap product fillers in the box, no response from the team about this was given. I also just had to contact BB to find out where my Vogue Limited Edition Box 3 week's after payment as I'd received a $10 discount voucher. The payment went through however their computer system had issue's. I had to find on my phone the information confirming this for BB to sort the issue out. It's finally being sent today, 4 week's after the purchase. Even though I've had these hiccups, I'm still going to continue to be a customer til I find it's not worth my while.
Incredibly 'meh' disappointment
I decided to sign up to Bellabox after seeing it so heavily advertised and thought it might be nice to try some new products. The sign up process was fairly simple and I was excited about being able to being able to fill in a beauty profile to get specific products tailored to me. I also signed up to the UniDays 2 for 1 deal.
Some time had gone by after I paid for my first subscription and I thought I would have had the box sooner, I sent an email to customer care team and they looked into it for me. I later got an email saying my boxes had been sent and they have me a tracking number.
I opened it up to find that, not only had they cut off the first part of my address (there is a unit number), but because of this, the package had been undelivered and was already on it's way back to them. I was really disappointed that they didn't actually look at the tracking details before sending me a generic email. They sent me a replacement, to the correct address, and I received it within a few days, however it was only 1 box instead of the 2 that I was supposed to get. A week later now and I still haven't got the second box after multiple emails.
The products in the box are not at all tailored to individuals, everyone gets the exact same box. I'm 24 years old and probably don't need an eye wrinkle cream.
It's also blatantly evident that their customer care team, although have apologised in every email, don't speak English as their first language. The emails are lacking professionalism.
Although some of the products I got are really nice, overall I am very disappointed and will be cancelling my subscription now after just one and a half months from signing up.
How hard is it?
Random payments, same box sent twice. Tried sorting it out with customer service but I'm at the point now where its obvious nothing will change. Someone will "sort it out for me" and they never go through with it. My emails will just stop getting answered, so ill send a new one and have to explain everything again. Products are good, would continue my subscription if their customer service was better.
Love the monthly boxes, great customer service too.
Got the groupon 3-month subscription gift for my wife, she loved it so much I kept it up and now she gets a monthly gift from me, all the brownie points (Bellabox should advertise to men to get their missus presents!). Great customer service too who helped me quickly when i needed help with something.
Excellent product and service
Initially got bellabox as a gift subscription and loved it so much I have continued to subscribe. Great range of items received each month and excellent value. Any queries etc, customer service is always quick to respond, very friendly and helpful.
Hard to cancel.
The products in my daughters bellabox were good however trying to cancel is a nightmare. I purchased a subscription for my daughter for Christmas through a Groupon deal for 3 months. I cancelled this well within the allocated time however every month since then I have be billed the full amount from my account. I do eventually get a refund but for the last 4 months I’ve had to email and been told it has been fixed. It still hasn’t been. Also I have been unable to find a phone number so I can speak directly to someone.
An absolute sanity saver for me...
Absolutely love Bellabox. I have just signed up and received my first box. From the moment pulling the box out of the bag I was excited. Everything comes in a cute little blue box, that you could totally use for Knick knacks once empty!! Anyway, took the lid off and it’s all wrapped beautifully in tissue paper. Unwrap and my eyes were wide with excitement. Full size lipstick that is absolutely divine and completely matched to my skin tone, full size intensive repair hand cream, face mask worth $20 odd dollars and a few other samples of beauty products. All for $19.95? The lipstick alone is worth that! I can tell this is going to be my favourite time of month. Having just had a baby 3 months ago and suffering from terrible post natal depression which has definitely taken its toll, I feel that this will be my little treat each month and a reminder to take the time out for myself. To remember that I’m not just a mum of 4 kids, I’m my own woman and need to take the time for myself and look after me. So for $19.95 a month to help me feel better about myself is money well spent to me, plus, I get to try out awesome beauty products that I might not have necessarily bought for myself. To be honest, I wasn’t too excited for the handcream as I have so many that I have received as gifts and just don’t like. But once trying the tough hands, I’m converted and I’ll be buying this well into the future from now on. So I’m one happy customer that’s for sure and I’ll be a long term subscriber, because Bellabox saves my sanity and reminds me I’m not just a mum!!
It's a perfect little present to spoil yourself
Most items I received are great and suitable for me.
Definitely recommend bellabox to others.
Customers support staff are friendly and quick in response. My missing boxes were replaced very quickly. Thank you ♡
Love the Bella Box
This box is honestly like a little Christmas every month, I love the samples you receive. The BB Team are AWSOME!! I would highly recommend Bella box as you won’t be disappointed.
Love My BELLABOX
Love receiving my gorgeous box every month. I always pay late but I always make sure I do it before the month is finished lol .. Got this month yesterday yay
This is perfect!
Monthly Bellabox parcels are perfect regarding to receiving products you may have heard of or not sent to you in the comfort of your own home, saving you money to spare. A luxury of cosmetics and toiletries. Its worth it!
I had an excellent time dealing with Rosylene form customer service! I got a fast response to my query and it was sorted within a couple of days! Very impressed :)
Poor customer service - poor product
I have now paid for two boxes and received none. I contacted customer service and after a couple of days was told the first one was now despatched. I contacted again for a tracking number - a few days later I received a response that they would get back to me. A couple days later I emailed again to ask. Finally two days later I received an email with an invalid tracking number. Once again here is a company that doesn't care about looking after its customers.
Disappointed, would never recommend or purchase again!
My partners bellabox was a joke, with his subscription he has received the same ordinary box over his two quarters. The limited edition father's day box I also purchased for him last year came again in his next regular bellabox, ripped off!!
I get super excited when my bellabox arrives! It’s always fun receiving new products to test out!
Has a really nice box that the products come in, as well as a card with all the full retail info! It has a Great range of good quality products!
I always love my Bellabox.
I love getting lil surprises every mid of the month. I would like to describe Bellabox in three words and they are : Surprise, Love, Beautiful. I hope my review helps other bellas.
Great customer service
Fab customer service very prompt and friendly!!
Contacted me first about an address issue which most wouldn’t bother, great communication, can wait to receive my Bella box !! Highly recommend this company
Total waste of money
I started with a coupon, first box came straight away no problems. They took my money for February never received my box, sent numerous email to ask what had happened. Finally got what was called replacement box. Was nothing like what was in the Feb box. Took my money for march NEVER received my box. Sent email only to be told it was sent and they would send another and i would hace to pay for postage. Not happy, customer service is terrible only can contact by email, no phone no to call. Would NEVER RECOMMEND this company to anyone. I have taken it further to consumer affairs, the boxes are not worth the membership. You can go to your local shops a get the sample packs for $2.00
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