Belong Broadband

Would have give 0 stars if I could! After many years of being with Belong but not needing any service help in a long time, after today I have to say that the customer experience is just awful! 2 calls with Belong, no clarity. They struggled to answer any of my questions clearly and communicate properly. Eventually on the second call the person… Read more

told me to go elsewhere to another provider! SO I WILL DO JUST THAT! That will be 2 homes they will lose!

Once again Belong are over charging my account with download usage, they did this before, then stopped but they are doing it again now, Now way ive used so much data. Then $10 for 5Gs top up, what a ripoff Show details

These guys started of good 7 plus years ago when I first went with them, not one issue. The past year all I get is outages, at least once a month. It is a business internet, and today I have no internet, have had to call 3 times this morning to every time be led through the same trash, reset your NBN, reset your modem, well jee thanks for that… Read more

tech team, cos I didn't think of that before calling. Had a NBN crew booked in for this afternoon now they have cancelled. So now my business is unable to take bookings or forfill ordors for 2 days in a row, and that is even if the problem is fixed. Not to mention the NBN ones through the same box for the whole complex and every other business has NBN still, so I can almost guarantee the NBN guy will come out and say, no your NBN is working fine it's a provider issue. These guys have become a absolute joke the past year. Not happy at all. Now my business that has been open just over a week can't take on work untill it is sorted out at the most crucial time I need the internet working. Thanks a lot guys, if I wanted this kind of support I would have gone with Telstra, the only reason I went with belong is because you guys use to be helpful, I am sorry to be rude, but i cannot understand one of the 7 people I have spoken to in the past 2 days........ Update, have had very little help what so ever, after running in circles all morning I have decided to change providers, if you want a local Perth company where you speak to local people who knows what they are doing try Pentanet, very happy with how helpful they are

I have not had a good experience with Belong, I would not be in a hurry to recommend them to anyone. We have been waiting since 4th December to get online and we are still waiting for them to connect us. The whole process from the start has been… Read more

terrible. If we are not online by tomorrow, we are looking elsewhere. Since this time, we went with another provider Swoop, the initial request for internet connection was logged on Tuesday, the modem was dispatched the same day, it arrived on Friday and we were online within 5 minutes of the modem arriving, all up it took 3 and a half days to get online, it can be done!

It can be fairly slow but used to at least be an ok price for the size of the download. Even though it somehow goes through it all twice as fast as my previous ISP and nothing has changed. Now the price is going up and the downloads are almost halved so I have had enough. Going to find somewhere else cos this is an insult Show details ·  1

I’ve had an excellent experience with Belong Broadband so far. The setup process was quick and straightforward, and I was connected without any hassles. The connection has been very reliable with consistent speeds, even during peak times, which is exactly what I need for both work and streaming. I haven’t experienced any major dropouts, and when I… Read more ·  1

did have a small question early on, customer support was easy to deal with and resolved it quickly. The pricing is also very reasonable for the level of service provided, and I like the simplicity of the plans with no hidden surprises. Overall, Belong has been a solid, no-fuss provider that delivers exactly what it promises. I’d definitely recommend it to anyone looking for a reliable and affordable internet service.

I had an issue where my NBN service failed. I called customer service and it was initially diagnosed that the modem was faulty as it was very old. I was sent a new modem within 2 days. I still had no broadband service so they sent an NBN technician to my home on the very next day and he found the issue outside of my home. The Belong Customer… Read more ·  1

service was very prompt and assisted me all the way thru my issue to a successful outcome in a prompt ant timely manner. Thank you Belong!

Since the 27th of May 2026, I've made multiple calls to Belong regarding the constant drop out of my internet connection. 1st call (27th May 2026): Was told that the area was undergoing known maintenance and the problem should be fixed soon and 'no need to call back' as the problem is being addressed. 2nd call (28th May 2026): Was told that… Read more

the modem was the problem as it is outdated and I would have to purchase a new one. Was told to confirm before buying so that compatibility was confirmed.

3rd call (28th May 2026): Called to confirm modem compatibility, was told that it would work and to call during set up at home.

4th call (28th May 2026) last call made: Called to set up. Was told then that the modem wasn't compatible. Then after 40 mins of conversation, the modem did work but the problem was not fixed. Additional: I took the original 'Belong' modem to my friend's home to test it, and experienced no dropouts. Which means, now I have spent money for a modem that wasn't originally required. Towards the end of the call, when the representative saw the dropouts were still happening...they said they would escalate this but I would have to wait 2-5 business days before a complaint representative would get back to me. Till then, I am expected to just keep having this issue and constantly drop off my calls till someone can assist?

That router has since proven worse as of this e-mail, as it doesn't even pick up after a dropout of the internet. I have since has to replace it with the old one as it would at least give me 5 mins of internet at a time before dropping out.

I was told by the last representative that I will be called back in regards to this soon. I'm hoping someone reads this before calling back because depending on the response I receive, I might have to reach out to a telecommunication ombudsman as I feel this case has led me to make purchases for things that weren't even faulty.

1st Update 29/5: I had to call back as the issue was still ongoing. Got told we're performing diagnostics, we'll call you back in 4 hrs to check in. Still facing drop outs

2nd UPDATE: On the 3rd of June 2026 (after I disconnected from Belong) due to stalling and no technician being sent to check my network...a follow up call was made and they processed a refund for the router they made me buy. Additional: They have been quite a good service for me, until help in any way is required. I used Belong for 4 years with only 2 internet issues arising over that entire time. I would think that because they are an Indian outsourced company, they don't have local technicians (I could be wrong). With this being said, it would be easier to say (for Belong) that we don't have technicians locally that can help you instead of stalling the process till dissatisfaction grows. They are a good company but God forbid you need actual assistance lol

Swapped from a non existent wireless service to Belong 25/8 starter plan. The service rep recommended this to me after going through my usage etc. Recommended for 1 or 2 people! I have a laptop, smart tv and solar panels connected along with mobile phone, google home in the kitchen and a google smart clock in the bedroom. My coverage has been hit… Read more

and miss … Contacted Belong to be told that the starter pack 25/8 only services 3 devices. When I indicated they referred me to their website which very clearly says 1-2 people, no mention of devices. Deceitful advertising. Mobile phone, google home and google clock use minimal data so it’s obvious that what they are offering is absolute rubbish.

Ordered an upgraded plan for an Airbnb property we are staying in, and they were quick to sort that out and start charging more. However, they did not ask a simple question about the modem to ensure it could handle the jump to the Premium service. Plan rolls out, and the modem can't handle it and goes haywire. Have now spent hours on the phone… Read more

trying to revert to the original plan, as it is too troublesome, and the advice is that they will not repair the issue they have created until the next billing period. I look forward to taking this case to the Telecommunications Ombudsman for further consideration. Yet another disappointing experience with tech support, service and issue resolution from Belong.

SOOOOOOO BAD! Was waiting on new modem to be delivered so we could upgrade our service, they never finalised the order so we never received it. When I called to check on the order, they cancelled my current internet and activated the new upgraded service which I don’t have a modem for. So now I have no internet and they can’t do anything to help. Do not recommend. Show details

The technician came out to connect NBN taking most of the day and I had to jump up on the roof to assit with running the cable. Then find out he has cut our neighbours cable (duplex). Then the internet wouldn’t work and after a frustrating call with the Indian customer service lady she said we need another router. After the technician that installed the nbn said we had the correct router. Time to try a new provider

The Technical support lady I spoke with had a really bad Indian accent and was very hard to understand, I ended up just hanging up and spent hours sorting the coonnection problem myself! Show details

Belong is, without exaggeration, the worst internet company I have ever used. The connection drops multiple times every single day, comes back for a few minutes, and then drops again. This is not a one-off issue or an occasional outage — it is a constant problem that makes the service completely unreliable. I work from home and it is impossible… Read more

to work with internet of this poor quality. Video calls disconnect, meetings fail, files don’t upload, and online platforms crash at the worst possible moments. The level of frustration caused by depending on this connection is unacceptable in today’s world.

What makes this even worse is that no one takes responsibility for the money and time lost due to these constant outages. The hours of work ruined, the professional opportunities affected, and the stress caused by this service are simply ignored. Customer support offers generic responses and no real solutions.

I live in North Bondi, and the experience has been terrible from day one. If you are considering Belong and live in Bondi Beach or nearby areas, do yourself a favor and do not sign up. This service is not fit for purpose.

I strongly advise anyone who needs stable internet — especially for work — to avoid Belong at all costs. I would never recommend this provider to anyone and cannot wait to switch to a company that actually delivers a reliable connection.

Worthless internet provider with a terrible customer service. They don't knwo anything, they can't help with their own hardware, they keep have to authenticate everytime they transfer you, and they transfer you for everything because noone knows anything. Internet always drops, lags, disconnects. Not worth the money, avoid these scammers.

All I have got to say is STAY SWAY FROM THIS COMPANY. We have been a customer for six years with internet for our Airbnb apartment in Cowes, and the modem failed early this week. We live in Melbourne metro, and asking for the replacement modem to be delivered to our home address, and there is no other way to receive it, as we only go to the… Read more

apartment on Sundays to set it up for our guests. There is no mailbox at the apartment, nor anywhere to leave the replacement modem, but Belong refuse to deliver it to our home address. This leaves us with no internet for our guest, which that means no remote access, no internet, and no subscription TV that we provide to our guests. I cannot understand why they don't want to help us. We are definitely and taking all our business away from this company, which will also include our mobile phones. NOT THE WAY TO TREAT CUSTOMERS!!!! CARE FACTOR ZERO. Ashame on you BELONG.

I have been a long customer for a number of years and in the last 12 months the Internet has gone to rubbish. The Internet constantly stops working. I cannot get on a meeting online otherwise you end up booted out of that meeting because of the Internet problems so I basically pay $88 a month for minimal service and maximum headache

Been with belong for 5 years, in the last 12 months they’ve gone to cr^p. They don’t know how to do or fix anything other than tell u to reset your modem, which anyone knows to do before calling. Don’t waste your money they truly are trash. Go to TPG cheaper and faster!!! Show details

Over Five years with belong, starting price $59.95, ending price $88. Cancelled the service because I am getting a better deal. Cancellation date was the end of the month which I have paid for in full. Service turned off 11am, still 13hrs of the day left. Belong is telstra's cheap and nasty alternative and they have fully proven that with me in early termination of the service. No loyalty whatsoever to long standing customers. Show details

Good that it is in Telstra network-Data plan – The only thing I find very frustrating is the fact that when wishing to change your data plan mid stream as your existing is too small it is not iniated until your anniversary leaving you no option than to add data at $2/gig. Makes a very expensive deal Show details

I wish I could give Zero star. Extremely unreliable and couldn’t work from home due to regular outages! No solution provided even after a month of complaining. Switching to another. Show details

No Cost Effective Way to get more Data. When I use up all the data on my plan , I am not permitted to renew my plan but instead have to wait until the plan period finishes with the only option available is Belong's extremely expensive data top-ups. The data tops are 570% markup per GB data compared to the original plan Show details