Belong Broadband

I am getting 6.94 Mbps download and 0.92 Mbps upload with 22 ms ping from Melbourne to another server in Melbourne. In the last two months, it has been dropping off all the time, average 4 a day. Call tech support multiple times, and had multiple tech visit already. What can I say?

Belong internet provider have Phillipines based call centre and none of them speak English and talking to them is like talking to a brick wall they dont understand and they dont care either

Cost effective compared to other available services. Fast speed and easy installation. Refer a friend and get $20 discount on next month bill worked well me. Very happy with the servic.

We requested our ASDL service to be transferred to our new residents, weeks before hand. Once moved the service was not connected and then when attempting to resolve the issue the Belong telephone service were difficult to communicate with, they would not return calls and in the end we cancelled and when with another provider. Far to difficult to deal with.

I have got a plan from belong on 11september but after keep chasing them up and getting abused by there staff and they always hangup when they unable to solve the problem because the call centre is based overseas. At the end on 16th October I have to tell them can you please refund my money that they was still unable connect in a month. Then there excuse was they can refund for 10business days so watch it guys they are crooks.

Five weeks later and Belong NBN still not connected. No explanation provided, just the same scripted line that it will be connected within 2-7 business days. I do not recommend anyone deal with Belong.

I rang Belong to cancel nbn even before it is connected as I have no available line installed downstairs of the property where I live. Belong wanted me to connect my equipment upstairs where other tenants live. I said that's intrusion of privacy. They still insisted and will not cancel my application so they charged me $240 AUD for cancellation fee. I have been ripped off. Never am I dealing with Belong and iSelect again.

Great customer service, knowledge and honesty from the man who sold the service from iselect 3 days ago. Since then, they came out 2 days later and the modem was sent on time. The NBN man was on time and took 10 mins to connect the nbn and we were surfing. Happy days for $65 month we are happy to be online even though the screen is slower than what were used to its not too bad for researching on the internet. Wait and see how netflix works though i guess.

Poor communication by Belong.
Connection was estimated to take 2-10 days. It's now 14 days. I've just cancelled the order.
I have also just realized that this is a Telstra subsidiary. I should have done my homework more thoroughly but during a house move there's little time, so I took the chance.
My recommendation is to stay away from the merry-go-round of Telstra and it's affiliates.

I recently signed up to the Starter NBN plan on a 12 month contract on October 1st. The NBN appointment was scheduled on the 10th and they arrived on the day to install it without any issues. I also received the modem only a couple days after I signed up.
The phone support wasn't great but the support via Facebook Messenger was good, they responded promptly to my queries.

The speeds so far have been as advertised and for $55 a month it is great value. I am getting around 45 Mbps during peak hour.

Having read through a lot of the negative comments I was very worried and didn't have high expectations however it has been good so far, hopefully the speeds stay this consistent over time.

Have been with belong almost a month, so far so good. Have broadband and mobile belong. Speeds could be a bit better however yet to do a speedtest. Looking forward to what the company is like in the long term. Haven't had the best experience with another provider recently.

I applied it 23rd of Sep, Belong told me it will be connected 30th of Sep, today is 14th Oct, after 22 days! During that, I keep calling them, and they keep telling me it will be connected in 24~48 hours.

Its very reliable with this connection and experienced slow but not all the time.no issues with the service and company dealed with us nice way and this a new connection to the new estate.

I registered Belong ADSL I got my modem with in 2 days but technician appointment is 20 days latter. Till that tine no Internet.
I called many times but no help.
Even I can take other services.
So bad experience with belong.

I have moved a lot and used a lot of small ISPs but dealing with belong felt like I was part of a comedy skit. My order was stuck was the best response I could get. 2-7 business days is all I heard. Canceled after it was 10 days late and that was easy, I think they are having major internal problems.

2-3 weeks after my initial sign up date they stuffed up the date the technician was supposed to come so I waited at home for nothing. No one rang me and every time I rang them No one knew what was going on at all. Like ZERO INFORMATION. I was shocked at their level of incompetence. Then I get told the technician is actually scheduled for another day..but No one notified me. Useless.
Oh and apparently BELONG can't contact the technician at all. Apparently getting an ETA is impossible. Love that a Telco can't get hold of their own technicians. That right there speaks volumes. USELESS.

Don't even waste your time. Go somewhere else. The moden will make a nice bookend.