Belong Broadband ADSL

Can I give this a negative star? – We used Belong ADSL 2+ at our apartment. According to them, our apartment is located very near the exchange so we should have the best connection for an ADSL 2+. However, after setting it up, we keep getting atrocious internet speed, which can only be compared to a dial up connection. After being on hold for forever, we finally managed to get in… Read more

tocuh with the tech team, which is a fruitless excercise as it does not resolve the problem at all. In fact, the lady also said how she has a similar problem at her house and that all we need to do is to not use the internet in "peak hours" i.e. when a lot of other people are using it too.

Horrible!!! Customer Service and internet – I’ve literally lost my job because of belongs internet!! Don’t waste your time with them. For 2 months I have had 0.2 mbps speed and have contacted them numerous times through email no response at all and a second time through facebook very slow responses. They have no phone number to contact them Very sketchy and unhelpful. I’m a full time… Read more

carer for my partner who is very ill and requires me to stay at home and having to take her in and out of hospital as well.

We are literally suffering because of this and belong doesn’t even care about their customers not even enough to refund half the costs towards internet bill for their unusable internet and horrible customer service or at times no customer service!!

It is time to complain to the Australian Competition & Consumer Commission (#ACCC @acccgovau) about #BelongAU @BelongAU – They don't call back within 2r hours like the site promises. Not acknowledging when asked not to withdraw funds. Many are complaining to no avail, forced to buy phone data. Show details

Very Satisfied – No problem at all, Been using Belong for almost 3 years. Very promt service as I'm moved to the new place, so glad and appreciate the support from the Team. Show details ·  1

I’ve had no issues with Belong! – I’ve personally had no issues at all and Belong has worked great for a year now in our household. We have it hooked up to at least 5 devices in the house, all running at once and have no issues yet! :) I know there are bad receivers but we haven’t had any issues yet Show details ·  1

Terrible Service – The connection strength is always problematic for any provider, but the way Belong go about fixing issues is terrible. Our internet would get disconnected every 4 months. We would log a complaint, someone would call within 24 hours. You have to go through all you details (very annoying) then they say someone will call in 2-7 days. Sometimes they… Read more

do call sometimes they don't and you often have to log another complaint and start at level 1 again. When they do call the second time, you have to go though all your details again. They then get you to try all the things you have previously tried eg turn off and on again. Eventually they fix it from their side. It's always an issue from their side but they make you jump through hoops for a week or two before they fix it. I would only recommend Belong to someone I hated.

DON’T BE MISGUIDED – It is by far the worst telco in Australia. I thought dodo was but absolutely belong takes the cake and icing too. Since connecting 12 months ago I’ve had no signal downstairs. Emailed over 40 times - no response. No phone number!!!!! Finally got a call to go into a further contract. Was told a tech would call back and a refund requested. 2 weeks now with nothing. Telco ombudsman here I come.  Show details

Thanks for nothing. Terrible service. No internet. You still took our money – We've been loyal belong customers for 5+ years, until tomorrow when with only 2 days notice, you're going to disconnect our internet connection unless we sign up to NBN. You gave us 2. DAYS. NOTICE! I contacted you immediately believing the email must be spam. In what first world country could a company possibly 1) only offer 2 days notice to… Read more

change to NBN when your own email states it 'takes time' and 2) already charge the customer for the month. Apparently and incredibly your email wasn't spam and in fact despite NBN not being available to us you're going to disconnect us anyway. Surely, as a division of Telstra you have the capability to maintain our ADSL service until such time that NBN is available. Your customer service representative acknowledged they'd be pretty annoyed with the situation but couldn't offer an alternative. [Inappropriate Content Removed] and maybe take the time to connect with the realities of finding a new non nbn isp in 48 hours.

Looking to move after only one month – Drop outs constantly and now no internet for two weeks as they are upgrading (I had to phone them to find out). I moved from Telstra because of the terrible service and these guys / gals are worse (yes they are an off shoot of Telstra my mistake). Will move as soon as I can. I live in Country Victoria, employed as an essential service and I am… Read more

now relying on my work hotspot due to this terrible zero value for money company. Will try and move but know they will sting me for the entire contract and installation of their box.

By the way nothing against the team in India, they are employed to do a job, but I do feel sorry for them. Poor connection, with speaker reverb and a strong Indian accent made it a very long and frustrating call. After getting me to pull apart my furniture to get to my NBN Box, then reset my modem (in another part of the house), she told me they had just be advised of an outtage for at least a week.

No offer of a refund, was told that they don't tell customers and struggled to get a agreement I could speak to a supervisor about moving my service cost free.........guess what, still waiting for a call. Avoid these con artists.

Lower than zero ratings in all. Not cheap, not customer focused / transparent / no customer service.

A Joke – Constant drop outs, unable to contact them. I email them a support ticket which illustrated my issues, I requested to be contacted initially between 1200-1500 AWST time they end up ringing me at 1830 somehow and I missed the call. They cancelled my ticket. Then same issues continue, I make another submission via email and request to be contacted… Read more

1000-1200 due to shift work. I am then contacted at 7 in the morning. I answer as I just woke. I asked what time did I ask to call have you read e email the apparent technician says yes between 1000-1200 so I requested to get a call in back he said he couldn’t understand me and then hung up. Never received a call back and I also submitted a complaint on their webpage and no reply since. It’s been 3 days. Utterly useless.

Ridiculously bad service and absolute poor support – The service and support from Belong is absolutely disgusting. My service was cut off and then charged for November and December even though I couldn’t use the internet . I logged complaints and emails only to receive an automated response saying “ we take up 10 day’s to get back to you “ are you frigging kidding . Awesome service BELONG ... ha ha… Read more

NOT ! Situation is made even worse by getting passed onto someone in a Phillipines call centre to talk to some who is absolutely useless. I finally cancelled my subscription and the person couldn’t care less . I demanded a refund ... that was on Jan 2nd , and I’m still waiting for the refund , a month later still nothing sent another complaint and BIG surprise another automated message . I am so angry at this revolting company and service ....I will never ever use belong again ! Looks like thousands of other people feel the same way . Belong you don’t deserve to be in business and anyone would be crazy to sign up to Belong

Worst internet ever – Intermittent and very slow connection for more than a week now. Lodge a message then someone from india called back but failed to resolve the issue. Very poor customer service. No number to contact in case you want to talk to them.  Show details

The worst customer service I have ever received – They haven't replied to any of my many emails for four weeks! Do not ever go with belong. They are absolute rubbish and are not worth the pain and suffering. I am going to contact the ACCC about them. Show details

Absolute trash of a company – Can’t speak to a human unless they call you on there time, last 3 times moving yearly with them have had issues reconnecting modem and they don’t care. Haven’t had internet for weeks bc they won’t help me connect but still take your money. They not even located in Aus Show details

Cannot even express with words how bad our experience has been – - 17 months of terribly slow internet; speeds averaging 1MBPS - Customer service is impossible to get a hold of - Have sent more than 80 emails to resolve an issue that still is ongoing - Belong messed up account our holder’s details so they wouldn’t even let us fix the account - Requesting refunds for the months where service wasn’t working… Read more

properly but they just dodge the question - DO NOT choose this provider unless you want a constant headache & basically dial up speeds - Has taken us months of asking and we are still not connected (switched) to NBN - The absolute worst Internet company in Australia - I’m writing this review in the hopes Belong will contact me to help us after 17 months of problems

Terrible – Claimed to be able to connect me to internet via ADSL. Took out an account and HAD to give my Visa card number. Charged $60 for modem. Modem received and connected up - NO INTERNET. Contacted B3LONG. Technician arrived and took cover off telephone point then yanked wires out and said"there's your problem, loose wires" I said no, been… Read more

working fine last five years and I'm am an Engineer. then Technician went quiet, put cover back and took off to find local Telstra exchange. Back two hours later and said you are 7.2 klms. from Exchange and TOO FAR FOR ADSL. Contacted B3LONG who agreed, they cancelled account and said they would send post paid satchel for return of modem. Never arrived. Year later B3LONG started billing me for $10/ month for last 3 months, just found out today. Raised complaint today with TIO for THEFT by B3LONG.

I wish we didn’t Belong ! – Belong ( read Telstra) seem to be more interested in creating slick television commercials on being carbon neutral than being customer positive . 10 days without internet. 6 messages sent promises made and all of them broken! I feel sorry for the poor employees of the call centre that ring us back . They don’t know that their Australian… Read more

contractor is completely disfunctional and is only interested in saving money by subcontracting their responsibility to customers to another country

Slow internet speeds, no customer service – When I signed up to belong you had an Australian based customer service center and this is why I chose belong it then went to an overseas service center and the standard dropped. In the last few months I have been unable to get anyone to assist me over the phone with my issues. And in the last two weeks I have had internet speeds of 2mbps download… Read more

speed which makes it absolutely impossible to do anything. And once again no one to be able to contact or speak to in regards to my problems.

Really disappointed overall.

Terrible internet provider. Do not use – I was with Belong for a few years due to them being cheaper than other providers, but boy was the saving not worth it. The internet would drop out all the time, even whilst streaming movies with friends, working or studying and it would take a further half hour + phone call to get it back on. When nbn was rolled out they shut off my service with… Read more

nothing other than a simple email 6 months prior and no follow up. They left me without wifi for 3.5 weeks while trying to run a business and study simultaneously. Due to covid they have completely shut their call centre and only have a call back service. I emailed them the day it got shut off it took nearly a week for a simple call back, when the bloke on the other end just told me he needs to email another section of the company and they will get back to me with no care at all about my sictustion... This call back took nearly another week... etc etc Steer clear, its not worth the stress.

5 stars to 0 – Belong used to have the best customer service. They got rid of their call centres and now the customer service is non existent. Can’t get onto anyone through social media or submitting a request, it takes 24 hours+ for them to respond. Was told we have 30+ days to connect to nbn, ordered the nbn box. Day it showed up they disconnected us from our… Read more

old service without warning when we still had a month left according to them. Have now had no internet for 2 days and 1 reply which was useless. I used to recommend them to people and I signed up due to positive feedback from others. Now my advice is change providers.

Stay Away – Was on a adsl plan with them, just inquired about NBN prices then they took it upon themselves to switch my internet off with out me telling them, they have deducted money for the month and took an extra $20? Can’t seem to get them to reply to me have been without internet Taking my business somewhere else And taking this up with the ACCC Show details

Drops out – I so regret changing my previous to this belong internet service,waiting for days to connected and now day one keeps drop out I have msg now waiting waiting for response, so frustrating is there anything I can cancel my contract? Show details

Drop outs again – My internet is off again. I through we resolved this problem yesterday. I have trouble shooted but still no connection. I'm losing money trying to run a business from home because of your service. When are you guys going to fix this issue. Very poor service cant wait to disconnect my service and go with another company more reliable  Show details

Daily disconnections now, and no customer support! – My internet is disconnecting multiple times a day now (internet light going red) for several days and this issue has happened in the past. It seems either the techs can't keep me connected or they're lacking infrastructure. I called them in the past regarding this issue and never addressed why this issue recurs. Belong will no longer provide… Read more

phone support but now only offer bot support on Facebook? Are you for real? I'm still waiting for a reply from yesterday. I'm certainly not getting my $70pm worth considering no connection. Time for a switch I think, and report to the ombudsman as well is likely.

The worst customer services, there is no customer service – They have disconnected my phone line without telling me, I’ve paid all my bills. I have gone through there Facebook, not one reply back, I have emailed them 10 times not one reply back. They can’t treat there customers like this. Belong if you come up with a halfass response to this complaint and not do a god damn thing about it you’re going to… Read more

end up with a class action lawsuit against you because it looks like everyone of your customers has had enough.

Worst worst worst service we ever had!!! – No customer service. Need to wait for days to get answer for complaint queries, I raised an urgent issue, no response at all. Very disappointed and worst service. Better not to select this service . Show details

Terrible customer service – Been with Belong for around 2 years and has been ok. Moved house and wanted to change my services, then realised I can no longer call customer service. A request has to be put through and they will call back. Done that and waited, nothing! So then I decided I want to cancel my account, still had to put a request through, got a phone call a few… Read more

days later, the connection could not be done because they were calling about the change of service, they could not help with cancelling the account. So now I'm still waiting for them to call back, again.

This is by far the worst customer service I've dealt with. Very unhappy customer, would not recommend.

Never recommend anyone – The worst customer service i ever experienced. I am paying for nothing. I have requested a couple of times to disconnect my service but no action has taken by Belong. They are taking my money for nothing. i am planning to lodge a formal complain about Belong to telecommunications ombudsman. Show details