Belong Mobile

Rang belong on the 29/05/26 asking why at times I couldn’t receive calls or at times I couldn’t ring out . Otherwise I had to reset my network settings and it would work for a short time, the guy I spoke to was offshore and from India. I’m no expert in the English language but I absolutely 100% couldn’t understand 95 percent of what he was saying… Read more

so I had to politely end the conversation. After the problem was resolved through TPG as it turned out to be a router problem, I really think Belong should vet there staff and make sure they speak clearly and slowly, otherwise what is the point of having customer service

I find your mobile service to be below average and your signal strength average most days 1 or 2 bars on my phone. And your expensive compared to some. I will start looking around asap to get a better deal.

Catastrophic security failure of Belong. Belong’s "security protocols" are a joke. If you value your financial security and personal identity, stay far away from Belong Mobile. We recently fell victim to a devastating SIM swap scam on my wife’s account, and the entire experience exposed Belong as an online-only provider that is completely… Read more

unequipped—and unwilling—to protect its customers. The systemic failures we experienced include: No time for reaction & Zero Guardrails: Belong processed a highly sensitive SIM swap request with alarming speed. My wife received a text message while driving warning that changes were being made to her account, but the SMS merely directed her to call their helpline. By the time she arrived and read the message, then managed to get through the atrocious waiting times of their call centre, her number was already transferred to another phone and her connection was completely disconnected. It took less than an hour from the initial alert for her to lose all service, leaving her entirely exposed stripped of any ability to mitigate the fraud. Only the fact i arrived home early helped us use my phone to contact the bank to freeze all bank cards only after the criminals managed to spend over 1000 dollars. Imagine you're sleeping or if you're a single person without a second working phone - you'd be done and would lose everything by the time you manage to do anything. Remember Belong has no storefront. Only way to contact them is using in internet or phone which they disconnect you from without your knowledge. The Illusion of security: Belong actually argues that verifying a full name and date of birth constitutes a "layer of protection." In an era of social media and rampant data breaches, at least a few hundred people in the world can access that information about you. For a digital-only company with no physical storefronts where a customer can present photo ID in person, their refusal to implement more comprehensive multi-factor authentication or a secure, customised account codeword is negligent. Enabler to identity theft: yes my id was stolen but with good security in place this alone should not be enough to access and take away my phone. Belong sent a confirmation email to an unverified email address provided by the scammers that was never approved by my wife. belongs poorly trained operator saw a random email and decided it would do. The very next day, the scammers attempted a second SIM swap. Belong has flatly refused to confirm what documentation or IDs were used in that second attempt, hiding behind a wall of secrecy. Stonewalling and tero transparency: In the aftermath, Belong has actively protected the criminals over their own customer. They have refused to share transcripts of the chats they had with the fraudsters. They have shown zero initiative to strengthen the security of my wife’s new account, leaving us to feel completely unsafe. Corporate Impotence: We lodged a formal complaint, which is now sitting with the Telecommunications Industry Ombudsman (TIO). Even during the internal escalation, Belong's complaints team demonstrated total impotence. They did absolutely nothing real to rectify the situation, choosing instead to regurgitate a rigid script about how "secure and compliant" they are. The Bottom Line: Our personal example proves that Belong is fundamentally insecure. A digital company needs higher security guardrails than a traditional retailer, not fewer. There must be an instant, 1-minute digital kill-switch link where a customer can input their password and immediately freeze unauthorized changes. Instead, Belong relies on archaic verification, zero-latency processing for criminals, and a broken support system for victims. This security failure cost us a significant amount of lost money and immeasurable stress. They are still doing the absolute bare minimum, show zero care for their clients, and refuse to acknowledge their failures. Do not trust them with your mobile number.

We are travelling around Australia, and we have had no coverage at all. The only time my phone worked was in big town's. We have paid for a service that claims it uses Telstra... but don't be fooled as it doesn't. I use Boost mobile data and I haven't had a problem. Not happy Jane! Belong you should do better. Show details

Terrible, had for 2 months what a hassle, I live in suburbs didn’t even risk using it rurally. Between roughly 9am and 5pm every day could not use any data, When I could get access to a site it would time out because of how slow it was. So it’s back to useless service and price from Telstra. Show details

Belong overall has been Great. - If your Data runs out, you remain connected though just at a slow speed. Great! - Coverage is good. - My only criticism would be that there is only 1 option for Data Top up between billing cycles of 5GB for $10. I'd like to see some larger top up options, with the rate reflecting cheaper the more you Top up. Show details ·  1

Honestly… so far so good! I am still trying to connect to their internet and there has been a delay however I have spent hours and hours chatting/talking/fighting with other providers like Optus and Telstra over the most simple issues and Belong so far has handled it the best. Very quick to connect to a customer service team member and they follow… Read more ·  1

through with their promises (so far). Will update this after connection if I change my mind but I was expecting service to be worst that the big 2 telcos….. Belong is the best so far on that end. Also have moved from Telstra to Belong on mobile and so far have not noticed any difference in speed or service range between the 2! But I’m paying $10 less for 10gb more that for sure! Thanks Belong :) - happy new customer

belong screwed me over my family are all with belong i had 300 gig data saved my phone dided had a problem using new phone to log into my account for a week to pay my bill so i lost all my data. i wont be staying with telstra now we are all going to be going to someone else. Belong when contacted said nothing they can do but belong is about to loose 5 people in my family all with mobiles plus the security cameras that i run there sims in. Show details

Belong Mobile is only good for one thing retaining the amount of data you have left on your plan. I recieve at least 3 to 5 call a day from marketing servious. Im sick to death of this. I pay good money to this company only to SELL MY NUMBER. I had enough. I was planning to change any way. They make a payment that l did not give the authority. This is FRUAD. I contacted the CBA to stop that payment. I will go to another provider simle as that. Show details

Belong Mobile continuing to increase there 25GB plan as I received another Email indicating an increase to $34. Keep going Belong or should I say Telstra. Not even going to bother with customer service as the don't listen. Just a warning for those who are thinking of switching over. This also applies to ther NBN. Show details

I was with Belong for the past almost 2 years, was always having slow connection issue around certain suburbs. I could not be bothered to reach out to customer service and I thought it was just the same for most people. Turned out this issue was getting worse and only happened to me and my friend who were with Belong. I talked to the 'specialist'… Read more

specifying all the details of the issue, they ended up proceeding with internet maintenance in an irrelevant area. I wrote back to them and they opened the case for me, however never got back to me ever again. I followed up after about 1-2 weeks, they re-opened the case and still no one got back to me. Just switched to a different provider this morning and will recommend my friend to do so as well :)

Nup as a belong customer that was great very happy for some time with 2 sim card (data ) for security cameras due too disability and DV relationship of past ,2 days late with payment spoke to someone who although wanted to refer too financial difficulties departs to be told longer wait broken English not a problem there just angry was rude… Read more

wouldn't let me explain I just spoke my mind with there increase now I'm out il have too arrange another person to take down camera * I don't have many people where I live find another hopefully half decent company ! I'm not playing poor mouth things are hard on all but for someone who is generally in credit goodbye Belong il take my chances customer service can I give -stars ? Not good enough

Good value in Australia. However I'm currently overseas and just need to send a couple of sms, don't need data or anything else. Only way to do this is to buy a $30 pack. Ridiculous.

I would give zero stairs if it is a option. I got the "best" plan with data up to 250 mphs and omg, it is so bad! Often 5G is not available, internet speed is terrible for stream and even for basics things. Run away from it... ah not to mention that in less than a month after joining, I received an email saying it would have a price increase of $5. For reference, I am in a metro central area (Nundah, Brisbane) and have a Samsung S24 ultra. Show details

Belong is a major scam run by the scammiest people on earth. Indians. Stay away the just rip you off left right and centre with no solutions besides scamming you again.

Customer service is appalling. I have spoken to eight different agents, and every single one gave a different answer. None of them were able to fix the issue I had. I asked to speak to a senior representative twice, and both times I was promised a callback which never happened. Every time I called or messaged, I had to re-explain my issue from… Read more

scratch.

Now they are increasing prices, claiming “this helps us invest in customer experiences, security, and customer support.” Yet the service doesn’t even work reliably. Even living right next to a tower, I experience dropouts constantly, and customer service only gives half-hearted explanations for why data download speeds are so poor. Even with 5G and full bars, I only get speeds of 20–30 Mbps and calls drop out all the time.

This level of service is frustrating, inconsistent, and does not match the price being charged.

No physical shop, phone call took forever and still no one answered, very slow internet, frequently at one bar. The money you save is not worth the time you lost or frustration you endure. Show details

Worst company i have ever dealt with by a long shot. I have been trying to get my my account working for over a week! About 20 phone calls plus live chats. Everyone you speak to tells you a different thing. They say they are going to call you or email you but never do. You get someone on the phone you can barely understand their accent. Finally… Read more

after 7 days they say its resolved. Guess what nope! One person says the brand new sim is faulty. Another person try's to blame office works for not activating it (they did) then they said they can get it working on a e sim and they will call me tommorow. No phone call. Call them... no we cant do that. You need to get another sim. On the way to office works while on phone, I say well yous can refund me for the faulty sim. Ohhh nah its officeworks fault for not activating it. Office works checked and they did. Was spose to get a call back after office works just swapped the sim. No call. On hold again! Now they are telling me they cant verify my account!! My email and d.o.b is wrong! I have the account infrastructure of me it has my name email address and phone number there!! They say sorry we cant help you!! Absolute rubbish company!!! Its almost like a sick joke!! I feel like im on one of them prank shows. Waiting for the film crew to come out of the bushes. Avoid like the plague!!