1,652 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
I was with Belong for the past almost 2 years, was always having slow connection issue around certain suburbs. I could not be bothered to reach out to customer service and I thought it was just the same for most people. Turned out this issue was getting worse and only happened to me and my friend who were with Belong. I talked to the 'specialist'… Read more
specifying all the details of the issue, they ended up proceeding with internet maintenance in an irrelevant area. I wrote back to them and they opened the case for me, however never got back to me ever again. I followed up after about 1-2 weeks, they re-opened the case and still no one got back to me. Just switched to a different provider this morning and will recommend my friend to do so as well :)
Nup as a belong customer that was great very happy for some time with 2 sim card (data ) for security cameras due too disability and DV relationship of past ,2 days late with payment spoke to someone who although wanted to refer too financial difficulties departs to be told longer wait broken English not a problem there just angry was rude… Read more
wouldn't let me explain I just spoke my mind with there increase now I'm out il have too arrange another person to take down camera * I don't have many people where I live find another hopefully half decent company ! I'm not playing poor mouth things are hard on all but for someone who is generally in credit goodbye Belong il take my chances customer service can I give -stars ? Not good enough
Good value in Australia. However I'm currently overseas and just need to send a couple of sms, don't need data or anything else. Only way to do this is to buy a $30 pack. Ridiculous.
Hi Shanez, we understand your concern and appreciate your… Read more
Reviews with attachments
Finally a good provider – I joined Belong Mobile in April 2022. My home is connected by optic fibre to the premises. I was using Telstra Velocity, my only choice in fixed line home internet in my estate. For those people that don't know, Velocity is Telstra's own optic fibre network in a handful of estates around the country. Velocity is absolutely horrible so I was left… Read more · 1
looking for other options. As the NBN is not available in my area because of Telstra's ownership of the infrastructure, my only option was to use home internet through the mobile networks. I tried Vodafone mobile which was a disaster from the start. Read my other review on them. I also tried an Optus MVNO (3rd party Optus network provider) but was unsuccessful with that due to that provider forcing its customers to use their own modem locked into that particular provider. I live 150m from a tower which houses all 3 mobile network's cell towers. Lastly I tried Belong. I hadn't heard of Belong until doing a good search to find an alternative to what I have already tried. Belong uses the Telstra mobile network on the 4G and 5G network. They only started supporting 5G recently which is fantastic news. I have a SIM card data only plan that I use my own modem router with. No need to purchase a modem router from them. It costs $70 a month for 400GB data included. When I first joined we got 500GB included but they have since reduced this inclusion. My own router is a Billion 4520AZ R3. Belong's stated speeds are capped at 100mbps on 4G and 5G. During peak times I am getting around 35mbps download and at 3am in the morning I get around 90mbps. Uploads are between 20-35mbps. I have never had an issue with this service and have contacted customer support only once. I thought the problem I had was with the SIM or the network but it turned out I needed to factory restore and reset up my router which I found very weird. Once customer support advised me to restore the router, everything worked again. I have not had to contact customer support again. The network and service has been perfect from my own experience. Pricing is reasonable.
BELONG IS BETTER THAN ANY OTHER SO FAR – So first of all I would completely disregard any negative comments on here, As you will notice that one of the reviews is from someone who has a bad credit rating attempting to get a loan that is just ignorant and that's their own personal fault... they're peasants. I've been with every service provider possible Vodafone, Telstra, Optus and All… Read more · 1
of the in-between
And non of them.. NON of them can provide decent reception and good internet speeds the only time I was getting the same speed I'm getting on belong ( 120Mb per sec ) Was when I was paying 120 a month with optus.
Belong has gone above and beyond. Even for a simple plan, my new plan was set up and old number was retrieved and all done within 5 minutes at 5pm on a Friday.
Called service centre multiple times and all they've done is be professional ( for what they're doing that is )
I would recommend this over any other provider.
You will find attached to this review a screenshot of 120 megabits per second download.. Now none of the other providers major providers have been able to achieve this..
I almost guarantee anyone who has a negative review on this service provider it is most certainly a personal issue and they don't know how to manage their own life..
Was the absolute best mobile deal for me – I never needed much data, as I'm retried and use wifi mostly. Belong offered a $10 a month with 1gig. Perfect, especially when Belong allows you to carry forward any unused data to the next month. On my odd occasions out for the weekend, in the country, or interstate, I found this saved up data to be ample, even allowing my companions to tether… Read more · 2
off my phone. The big bonus was, Belong runs off the Telstra Network, Australia's most comprehensive. This IS important, as I found out in Jan about 6 weeks ago. I spent a few days in the Southern Highlands, off the beaten track. My daughter's Vodafone had no bars, and my son's Optus was useless, but my Belong just kept on humming along with 4g, stable with no drop outs. Unfortunately, this $10 plan will be phased out next month, replaced by a $15 per month plan......Time to shop around, but I'm not hopeful of finding anything better. I'll stick with Belong!
Great service even in remote Tasmanian areas! – So I heard about belong from a stranger guy, while visiting my friend in Launceston general hospital. I moved back to Australia, so I was looking for a best price/Network coverage option. Before I was using Telstra prepaid, but it’s a bit pricey, so 25$/month for BeLong sound really well, especially knowing that it uses the same Telstra’s network.… Read more
So, I ordered my Belong Sim kit online, and start doing research about it online. Read so many bad comments, so I thought I not gonna even give it a try. But, I can guarantee, that those comments are not adequate, for what I really got from BeLong. Yes, app could be a lot quicker these days, but I rather wait 5 seconds longer when it loads, than paying 20$ more per month and getting a bit quicker app. My call is 5/5! Also, you can use a promo code [removed], so when setting up your phone number and plan, read carefully, don’t miss a Promo Code box and you gonna get 20$ off! Great deal. Promo code : [removed]
The gist of my experience is that I'm not having negative gist. Ya feel me? 10% G-I-S-T not included! – No frills mobile with access to Telstra network on 4G. Works fine. Never had a problem. Plans went up in price but only marginal. On a $25 plan, now $29 per month. Have family on the lower plans and gift them data as needed. SIM-swapping with another 4G provider (cheap) works very well and costs hardly anything a month when combined. The referral… Read more · 1
scheme is also beneficial. Have almost used that up to its maximum value of around 200 AUD or thereabouts. It's overall a good service that has always treated me okay. I believe they offer up to 150 Mbps on data transfer speeds. In Oz, that's a decent rate for most users IMHO.
I really only go with Belong because they're backed by Telstra's network. We've been with Optus too with one member of my family an original mobile user from the late 1980's (same number). Optus dropped the ball many times over the last five-years so it's good to have a cheap service like Belong that is basically mostly reliable and consistent. Your mileage may vary, of course. Oh yeah; the web interface is good to use. Don't use the app but that's alright too from prior experience. Make sure to keep your browser or OS updated though because it's buggy-as on older platforms or non-updated iOS. Gripes? Paying for more data at 10 AUD for 5 GB does seem a bit steep, I suppose. I guess that's to encourage users to upgrade where relevant. That's easy to do, though! Easy as cherry pie. Whose chopper is this? Whose Zed, pumpkin? Remember to eat your vegetables too.
Why am I writing a (free) review? I never do this. But yeah nah yeah—it's alright, I tell ya. It's alright. Can't really go wrong choosing Belong Mobile prepaid plan. Well you can but you'd need to be pretty unlucky, non-tech savvy, or prehistorically-challenged of mind. Ooga booga, friends. OOGA-BLOODY-BOOGA.
Simple as.
Worst telco ever- hours of NO coverage in Sydney CBD so not remote- SOS showed with no bars after trying all the resets, software updates etc Emails a plenty and finally got a reply stating some planned and unplanned outages were happening atm- no warning. A zoom I was on cut out half way and I missed the rest Appalling- don’t be fooled by the large data for low $- it’s nonsense Show details
Hi Lart, we understand this hasn’t been a great… Read more (+1 reply)
I purchased a 100GB, $35 Data only sim. Upon activation I received email and sms saying that I activated a mobile sim with 40GB. I contacted the chat help and was told it was my fault as I had chosen mobile plan upon activation. I do not recall being asked to choose a plan. I activated the data only sim which I expected would give me data only.… Read more
They have do not have a no cost sim for me to purchase and reactivate under a data plan. A complete rip off and waste of money! Won't be renewing with these clowns
Hi there, we completely understand your frustration. It… Read more
Latest follow-ups
Terrible, had for 2 months what a hassle, I live in suburbs didn’t even risk using it rurally. Between roughly 9am and 5pm every day could not use any data, When I could get access to a site it would time out because of how slow it was. So it’s back to useless service and price from Telstra. Show details
Follow-up · Craigie area, calls worked ok, troubleshooting was no point they would just tell you the average download speed.
Hi there, really sorry to hear about the experience you… Read more (+1 reply)
Have been a customer of Belong mobile for over 5 years. Nearly 7. This pre paid plan allowed you to roll over unused data. During a period of time I was working remotely and banked 450gb+ which I used mostly for streaming at a later date. Belong… Read more
removed this option if you didn’t recharge the service within 6 days of expiry. At times, being remote, that caused a loss of all the data I had paid for and banked over the years. Fast forward to 4 days ago, I had run out of data so I paid $100 onto my plan. To my surprise, this just sits there in Belongs pocket until your next recharge is due. It didn’t replenish my data. I tried calling today but wait times were too long, so I instant messaged instead, after an enternity out of explaining id been topping up my data ($10 for 5gb blocks might I add) and that my $100 paid the other day hadn’t replenished my data, I asked to escalate my complaint, the agent offered me 10gb to not escalate the complaint. I said I still wished to, and was given an ultimatum “ i have tried to solve with 10gb of data, but if you rather complain” Very very odd customer service. So I stated yes I still wished to complain, so they took away their bread crumb offer of 10gb in lieu of an escalated complaint.
Follow-up · As stated previously. I have had the new plan as of October when realising that the other data limit was not doing what I needed. Sporadic warnings sometimes, sometimes you’ll receive a text saying when the money is due. The issue is, if you run out of data and pay $45, that money will sit on your account until your next payment was due. So say… Read more
Hi there, we’re really sorry to hear about your experience… Read more
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Positive reviews
After having issues with getting my services connected and not getting the proper support to resolve it, I got the TIO involved and then had a proper case manger to help me out. In the end it was discovered that the type of telstra coverage in my area did not support the Belong net work. It was very frustrating that the earlier talks with the on line belong tecos and phone consults could not relay this to me. Show details · 1
Honestly… so far so good! I am still trying to connect to their internet and there has been a delay however I have spent hours and hours chatting/talking/fighting with other providers like Optus and Telstra over the most simple issues and Belong so far has handled it the best. Very quick to connect to a customer service team member and they follow… Read more · 1
through with their promises (so far). Will update this after connection if I change my mind but I was expecting service to be worst that the big 2 telcos….. Belong is the best so far on that end. Also have moved from Telstra to Belong on mobile and so far have not noticed any difference in speed or service range between the 2! But I’m paying $10 less for 10gb more that for sure! Thanks Belong :) - happy new customer
I got fed up with Felix Mobile who make customer service inpossible with their lack of human contact. They refer to bots and FAQs for all solutions. So I changed to Belong, who actually spoke with me and got me up and running in 15 minutes. Brilliant!!!! Show details · 1
Negative reviews
I would give zero stairs if it is a option. I got the "best" plan with data up to 250 mphs and omg, it is so bad! Often 5G is not available, internet speed is terrible for stream and even for basics things. Run away from it... ah not to mention that in less than a month after joining, I received an email saying it would have a price increase of $5. For reference, I am in a metro central area (Nundah, Brisbane) and have a Samsung S24 ultra. Show details
Hi Talita, it's disappointing to hear you're experiencing… Read more (+1 reply)
I’ve been a loyal Belong customer for years and have recommended them to plenty of friends and family, so I don’t write this lightly. Unfortunately, when it comes to phone support, they’re no different to any other provider. I only call support when I absolutely have to. In this case, I needed to activate a replacement SIM after losing my old… Read more
one. Something simple.
Instead, it turned into:
Endless back and forth with a chatbot 15–45 minutes on hold I finaly get through and get hit with an indian call centre agent with bad english
All up, about an hour for something that should take a few minutes.
Also, there should be an email option for two-step verification. Requiring SMS when the SIM is lost makes no sense.
fast, good coverage and cheap but terrible service, Might switch to aussie broadband
Hi Benedict, it’s disappointing to hear we’ve left you… Read more
Belong is a major scam run by the scammiest people on earth. Indians. Stay away the just rip you off left right and centre with no solutions besides scamming you again.
Hi Tristan, it's dissapointing to hear we've left you… Read more
Recent reviews
Customer service is appalling. I have spoken to eight different agents, and every single one gave a different answer. None of them were able to fix the issue I had. I asked to speak to a senior representative twice, and both times I was promised a callback which never happened. Every time I called or messaged, I had to re-explain my issue from… Read more
scratch.
Now they are increasing prices, claiming “this helps us invest in customer experiences, security, and customer support.” Yet the service doesn’t even work reliably. Even living right next to a tower, I experience dropouts constantly, and customer service only gives half-hearted explanations for why data download speeds are so poor. Even with 5G and full bars, I only get speeds of 20–30 Mbps and calls drop out all the time.
This level of service is frustrating, inconsistent, and does not match the price being charged.
Hi Arctic, we're sorry to hear you’re still having… Read more (+1 reply)
No physical shop, phone call took forever and still no one answered, very slow internet, frequently at one bar. The money you save is not worth the time you lost or frustration you endure. Show details
Hi Acelyn, thanks for reaching out. It’s disappointing to… Read more
Worst company i have ever dealt with by a long shot. I have been trying to get my my account working for over a week! About 20 phone calls plus live chats. Everyone you speak to tells you a different thing. They say they are going to call you or email you but never do. You get someone on the phone you can barely understand their accent. Finally… Read more
after 7 days they say its resolved. Guess what nope! One person says the brand new sim is faulty. Another person try's to blame office works for not activating it (they did) then they said they can get it working on a e sim and they will call me tommorow. No phone call. Call them... no we cant do that. You need to get another sim. On the way to office works while on phone, I say well yous can refund me for the faulty sim. Ohhh nah its officeworks fault for not activating it. Office works checked and they did. Was spose to get a call back after office works just swapped the sim. No call. On hold again! Now they are telling me they cant verify my account!! My email and d.o.b is wrong! I have the account infrastructure of me it has my name email address and phone number there!! They say sorry we cant help you!! Absolute rubbish company!!! Its almost like a sick joke!! I feel like im on one of them prank shows. Waiting for the film crew to come out of the bushes. Avoid like the plague!!
Hi Jesse, it’s disappointing to hear about your… Read more
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Loyalty only goes 1 way. Customer is always in wrong. NO help at all from this company, even when they are at fault. Multiple issues of the years and as a loyal customer of over 10 years I would have expected better.
Hi Liz, It’s disappointing to hear that support hasn’t… Read more
Worst internet provider! I’m working from home and can’t even get onto the internet, constant drop outs. They raised their monthly fees but no service! Currently in talks with the ombudsman! Stay away from this useless spin off Telstra owned company!!! Show details
Hi Aly, thanks for reaching out. We completely understand… Read more
Wanted to cancel data only service, contacted support on phone. Security code not working to my email. Told only the c.c holder can cancel. C.c. holder contacted support. Told can't cancel because they are not the owner of the account. Tried to block payments to Belong but Coles c.c refused. In the end I had to cancel the c.c. Buyer beware … Read more
Belong is only online. Telstra stores are not interested. Merchant not interested. Only support is online. If email security code is not working then you will have to cancel your c.c. to stop it. Even then, they will probably come after you for the ongoing payments, even though you tried to cancel the service.
Hi Lina, we're really sorry to hear about your experience… Read more
Was promised good service in my area. Then after signing up all the problems began. Firstly the wait time is like 20 minutes to get through most of the time to speak to someone. When you get through, they hang up and don't bother calling back. The service is slow and laggy, reception is bad, always on max 2 bars but usually 0 bars. Do not recommend. Show details
Hi Jay, thank you for sharing your feedback. We understand… Read more
We had this service for our youngest child and they just decided that they would cut off her service because she used the phone to much! This is an absolute lie and they are unwilling or unable to prove when or how, we can see from her phone records that it is absolute bull. The customer representative was about as unhelpful as you could get and… Read more
repeatedly lied about things on the call including the laws in Australia around phone usage. I would advise everyone to pay a little more and go with a proper service provider though it is owned by Telstra it seems like they are cheating scammers who lie and rip you off and then won't give you your number back when they suspend your usage 5 days into a monthly service even though you have done nothing wrong. Stear clear of this company! The service is not great and they can and will just cut you off and lie about the reason why.
Hi Mark, we’re sorry to hear about your experience about… Read more
Great product, useless customer support. What they say is very true, you get what you pay for….. all I want is an itemised call report for 1 of the 4 phone services I have with Belong. Show details
Hi To, we're sorry to hear you’ve had a disappointing… Read more
8 days and my app still does not work. Ecallaed to priority 5 days ago and promised a call the next day. Well no call. It was escalled as I got 2 emails in my inbox in less than 1 minute. 1st one asks what time and number can they call. 2nd one says, they closed the tech issue. Like what the actual. Now here we are another 4 days later wasted… Read more
sitting around waiting for a call. I just wasted over an hour again on the phone because they can never put you through to the correct department to fix the damn thing. Now promised a call tomorrow, now an email stating within 2 days. Totally discussing leaving a vulnerable older disabled lady unable to use the app to check on how much data they have left etc. And treating them with such contempt and so many lies from the Indian call centre staff and supervisors!
Hi Simone, we’re really sorry for the frustration and… Read more (+2 replies)
I recently travelled to Japan and purchased an esim through Belong. I was unable to get any service what so ever. I also purchased a data roaming pack in desperation. Still no luck. I eventually purchased an esim through Ubigi and had no issues at all. My partner is with Boost Mobile, another affiliate of Telstra and had no problems with his… Read more
provider. Customer service said it was because of my location. This was not accurate as my partner was using the same international service. I will be taking my plans elsewhere. Very poor service.
Hi there, we’re really sorry to hear about your experience… Read more
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Hi Tan, we're sorry you had that experience with us,… Read more