Bendigo Bank

X4 frauds on my account and I'm treated like the criminal. I had x1 international transaction on my card and was told how I spend my money is against their principals. Lost all access to my accounts. I feel a law suit bubbling beneath. Keep clear of these clowns. Show details

What a bad start. So signed up and applied for Credit Card, took them a week to look at my application, approved quickly though and arrived on morning of the 7th. Bendigo Bank App and Online banking was down for the entire day, some 11 hours, so I couldn't activate the first day and confidence shaken. Down again on the 9th for an hour or so. Then… Read more

I thought I would set up my scheduled payments etc on evening of 9th. I try to set it up online and it wants to send a notification in the app to my iphone. They aren't working tonight, send and resend and never appear... Buggy garbage, not wanting to stay with them with a start like that.. Closing it all down again and moving on. Should have trusted all the terrible reviews of their online banking and app since they off-shored to infosys.

Room for thought – We've been with Bendigo Bank for many years. With few technological or online skills, we thought we were doing all necessary to inform this bank of our movements re. unexpected transactions. So far, so good. My partner and I were bombarded with red… Read more

tape and a lack of empathetic responses from the call taker. She had a script, followed the rules for sure, yet came across as someone who was listening to the words but not feeling anything for our frustrations. Bendigo Bank need to both listen and hear. Customer Service, in short, was lacking and the experience has made us question our choice of trusted institutions.

Go elsewhere. Inefficient and frustrating to deal with - stressful & a waste of time – A most difficult and inefficient bank - extremely frustrating. Staff come across as poorly trained and unhelpful. Don’t waste your time and effort with Bendigo Bank. Numerous inefficiencies and ineffectual staff, including: 1. After opening the… Read more

account, I attended a branch to get verified so that I could use the ‘Pay Anyone’ function. The employee took 30mins to do this & I was the only customer. 2. Then it took 4 calls to rectify this. 3. Then they requested I re-attend the branch to get re-verified, even though they had my relevant documents at the branch. Very few branches nearby. 4. The App functionality was ineffective resulting in significant delay with transferring my funds causing loss of interest. The OSKO payment option was selected but it didn't work. When I called the bank I was told it should be working and they couldn’t explain the reason for the fault & couldn’t guarantee the OSKO function would work next time.

Not inclusive for people with disability – I switched to Bendigo Bank earlier in the year after People's Choice Credit Union showed themselves to be increasingly incompetent. After an interview with the staff at the Blackwood branch of Bendigo Bank, who were absolutely lovely, I brought my… Read more

son who lives with autism across from People's Choice to set up his accounts with Bendigo Bank as well.

My son is very able in society - he holds three jobs! - but has very specific assistance needs relating to communication and executive function generally which I help him with, and this was discussed with Bendigo Bank. They agreed to set me up on his account as a nominee, so that I could continue assisting him with his affairs as the need arose.

The Blackwood branch was closed a couple of months ago and the two people who knew my son transferred to the Unley branch. My son and I thought that information relating to his special needs would have been communicated somewhere on his account, or at least communicated within the branch, but we found out the very hard way that this was not the case.

My son gathered enough money to purchase his own house with a very small mortgage. On the day our conveyancer needed us to transfer settlement money to her, I attended the Unley branch with my son to assist him with the transfer.

Everything seemed to be going smoothly until the teller went into a back room, came out, put her hand in my face and told me to sit down, while another lady took my son out into a back room and interrogated him. Of course he froze up and they had to bring me in anyway. Then I was interrogated and asked to provide information that I couldn't even find because I was feeling extremely anxious at that point. The lady said she had to make a phone call and said 'well I can't do it here in front of you'. It was only to the conveyancer, who we also were trying to call while the lady was out of the room - so the call really could have been done in front of me. I was being treated like a criminal, and my son was absolutely bewildered. Bendigo Bank refused to transfer the money that day. Thankfully the conveyancer was understanding!

In the end, we had to get a lawyer involved to sort the situation out, which cost us extra money.

Bendigo Bank call this 'protection of vulnerable people'. I'm not sure how terrifying my son and treating his mother like a criminal counts as being protection of vulnerable people, and I really don't understand how this fits into their model of inclusivity.

I contacted the Bendigo Bank feedback line today, and they said they could not guarantee that this behaviour would not happen again, once again 'because they have to protect vulnerable people'. Consequently we will be leaving.

I owe Bendigo Bank a very positive review for the pleasant, extremely helpful service provide by agents online on two occasions. I had my account transferred from Adelaide to Bendigo Bank. After a very long wait and difficult conversation with a snappy consultant about getting it set up, only to find it was still not accessible, I wrote a one star… Read more

review. The following morning I rang early and got through quickly to a very helpful lady who sorted details out quickly, pleasantly and efficiently. Yesterday I needed to check for an access number which I do not appear to have received in the transfer and was again assisted by a very helpful gentleman. My only issue is that my account is now linked to my mobile phone which must receive a code before I can log on. This is something I really do not want. It does not provide any additional security and just means I have to struggle changing screens on a mobile phone during a call. This caper is something some bank tech decided was a security precaution some years ago and other banks and businesses have adopted it. I was about to give Adelaide Bank 5 stars for not having attached reliance on a phone number to accessing my account when it was transferred to Bendigo and they made this a requirement. It does not provide any security as mobile phones are easily lost or can be accessed by others, as happened to a friend last year. In that case sending a pin to a mobile phone can give someone access to another person's bank account if the finder can change the pin as happened in my friend's case. The greatest problem is that having you bank account linked to a mobile phone number does not work when you are traveling. You most likely do not use your Australian Sim card due to the high cost of calls and speed with which your credit runs out. In that case you cannot access your account to make necessary payments. Trying to ring a bank from overseas in a different time zone is extremely difficult especially if you are in transit and extremely expensive. There has to be a better more secure alternative than having your finances linked to a mobile phone.

Being a relatively new Customer to this Bank I soon found Myself in dire straits, so to speak, 'Electronically!' My Tablet was outdated, as was My Phone, and soon I could not access My Account via the App. Quick visit to local Branch (Trafalgar) where Mel endeavoured to put things right! Long Story short needed to make eventual Phone Contact … Read more

with Head Office. Spoke to Ben, Adelaide Branch, and within minutes re signed for E Banking! Between local Branch and Adelaide, Staff have been very supportive and all enquiries have been met with understating and complete professionalism. Many thanks to Mel and Staff Trafalgar, and many thanks to Ben, Adelaide, for His Help and Guideance.

Thank you to Casey at Mundaring branch in WA assisting with a direct number to sort out our problem. Thank you to the person who returned the call that I missed & a third thank you very much, to Trish at Bendigo Victoria branch .. presume head office for her patience to rectify our online banking issue while on holiday on Christmas Island. Can always rely on Bendigo for friendly service & patient understanding. Show details

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

Some company in Pennsylvania is deducting unauthorised money from my account n Bendigo bank informs me they can't do anything about it .. unless l cancel my card n then l won't have access to an account for 10 days.. how st^pid is that.. unbelievable Show details

Poor management and secure storage of personal data. Staff seem unable to complete simple requests. Extremely poor quality of customer service. Do not recommend. Show details

I recently had an experience where I transferred a large amount of money into the wrong account. The staff were incredibly helpful and quickly went to work to retrive the funds for me. They were successful and I am grateful. They were vey concerned and kind. Thank you Nowra Branch

My funds have been continually at risk for months because I cannot access my internet banking and therefore have no way of blocking my card or checking transactions. My account is linked to an old phone number, and I cannot log in to change my phone number, because I need to enter a code SENT TO THE OLD PHONE NUMBER. Apparently it's not permitted… Read more

to receive the code via email (yet my other bank does this no problem).

I made Bendigo Bank aware of this months ago, but NOTHING has been done.

Half the time I can't make online purchases because it insists it needs a code which I can't receive. It's especially ridiculous when I always use the same device, same browser and same retailer to make the transaction, and it's frequently less than $50. I can't spend my own money.

Fortunately this is not my main bank account, but it's causing me a lot of stress. If my account is compromised they had better take full responsibility.

Waiting on phone for 55 minutes to speak to customer service Friday 5/6/26 , to follow up items which they said they would do on 2/6/26 but obviously didnt. Waiting on hold for 40 minutes to speak customer service Tue 2/6/26. Show details

I have been a Bendigo Bank customer for more than 40 years. After waiting on the phone for 50 minutes to speak about a problem relating to my password, I was informed that the bank's computer system was down and that I needed to phone again, later! While waiting, I heard the message : 'Bendigo Bank has won a Customer Service Award! Really? This… Read more

was one little example of how a bank's ever-increasing focus on money/profit over the past decades exists at the expense of customers. In this instance, a greater focus on REAL customer care would mean more staff to answer calls, more bank branches to serve people, etc. Very disappointing, Bendigo Bank!

Very bad with Service. We could not sell the block because of the delay from the Bendigo Bank. Called like 3 times in a day, and everyone was giving different answers. Please go to a good bank that will look after the customers.

It has been really disappointing to keep discovering ways in which as an Adelaide Bank customer I am disadvantaged by the transfer of their internal computer systems to Bendigo Bank systems. As a customer I should not have any problems but all there have been are problems after problems. Very sad for a community based bank. Oh, and the phone… Read more

service is now at least an hour's wait and with people that are not trained so your question doesn't get answered or is wrong.

Very RUDE, they forget it is our money and they treat elderly customers so so bad , say there to help nothing could be further from the truth over 15 years with Bank need to open another account , over 25 pages of repeat info and trying to sell insurance e and service, they sold there super of to Beta shares and they are totally unbeleivable

At least they have registration in the app, shame it doesn't work. Continually failed until it told me to go into a branch. Yeah, nah. No account opened, next bank. Show details

My son and I opened three accounts yesterday, 24th April at the Bendigo branch At Super Q, Mermaid Waters, Qld. They said I had 72 hours to activate the account and change the password. Today, 25th April I went online but could not access the account i'e. login attempts were unsuccessful. I called the Bendigo number 1300 236 344. I waited 51… Read more

minutes until the call was answered. While I was waiting, I was asked to key in my birthdate which I did. However, I was asked to key in the birthdate again. I told the person on the phone I already did that and she said she couldn't access it as it wasn't working.

She was able to get me into the system.

Finally, when I got in to view my accounts, there were only two not three. We simply applied for three accounts. One Everyday transaction account in joint names, one Everyday Saver Account also in joint names and another Everyday Saver account just in my name. With all three linked under one access id and password. I had to mention this a couple of times before they attempted to open these accounts or so I believed. I also asked about providing our Tax File Numbers (TFN. I wrote the numbers down in large print for her. The account page says that a TFN was not provided. An absolute lie!

My son and I are not returning to that branch or any branch to correct their mistakes. My son had take off a couple of hours from work to do this. We provided all the details required. Made our desires crystal clear. I am not going to call the 1300 number again and wait nearly an hour.

I was courteous and provided the information required quickly, correctly and efficiently. However, whenever a company states over and over while you are waiting to please show 'courtesy' and 'respect' as they do then they will encourage that unwanted behaviour. Why? Because when the company is so incompetent and unreliable and makes you wait for so long then this company (Bendigo Bank) is not giving courtesy and respect to their customers. They can say, they were voted No. 1 in loans or whatever but when we read on feedback sites like productreview,com.au the truth of what customers really think is revealed - 1.6 star rating out of 5 from 746 reviews. That's poor.

What is Bendigo Bank doing about that? By the sounds of it - nothing. Why not hire more staff to answer customer queries. Better still fix the problems that are forcing so many of your customers to call in the first place. That is, if you have the courtesy and respect to do so. if you have the courtesy and respect to do so.

The worst bank I’ve ever had to endure. They bought Adelaide bank and still haven’t gotten my account details so I can pay my mortgage, after being on hold for over 1 hour they finally did. Then I decided I want out of this bank as a result I’ve refinanced and they won’t let accept the PEXA so I can discharge the loan. Had to call them 4 times and… Read more

still nothing. Don’t what ever you do use this bank. They also at times treat customers with so much aggression on the phone it’s absurd. It feels as if they are doing you a favor by answering the phone. They won’t even bother to help push your case after being on hold for 40 mins on a Friday they say oh well everyone have gone for the day you’ll have to wait longer.

Appalling wait times. Wait and wait and wait. Or wait and wait for a callback. Get more staff. You have the money! V frustrating when you have a serious problem of deductions that appear suss. The waiting is as frustrating as the situation. Pathetic. How do you keep your costumers?

Disgusting and disappointing in their treatment of Australian employees, outsourcing roles to India. You want to extract wealth from the very people you are disadvantaging. You are leeches and I hope everyone reconsiders any involvement with this bank

Seems to me if Bendigo Bank doesn't want staff, they also would prefer no customers. Absolutely no way would I put my hard-earned money with a bank that's sacked so many staff and is now reliant so heavily on tech.