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Bendigo Bank

Bendigo Bank

Branches, Online
2.1 from 247 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
40
4 star
22
3 star
17
2 star
19
1 star
149

Lack of communication

published

I was planning to change my personal, business and SMSF banking to Bendigo Bank. As part of the transfer, I needed an investment loan for a rental property. I had to provide Bendigo Bank a huge amount of personal and business records and then never heard from them again. Following up a couple of months later I was told that they were not providing investment loans. What a waste of time, so now Bendigo Bank is blacklisted and the shares I had in the bank disposed of.

Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions, Loan Application and New Account

Administration R.

Administration R.Southwest, VIC

  • Verified customer

Business Master Debit Card replacement from hell

published
TopicBusiness Banking and General Transactions
shez

shezWheatbelt, WA

No account--no service!

published

They are the only bank in cunderdin w.A. Anyone can use their atm, went inside to break down a $50 note, was refused as I was not an account holder!

Transparency
Customer Service
TopicGeneral Transactions
Vin Lever

Vin LeverMid North Coast, NSW

  • 12 reviews

No my cup of tea

published

I have a Bendigo Bank for a a while but did not use as interest rates were low and term deposits rate were low also - a person can do better elsewhere.
Recently I went to my local back to start using the account but found they are pushing people into phone banking. I don't do phone banking.
Apparently to use you account you have to have a phone app. You can't just do it online/internet and then there are references to electronic "tokens". I do use online banking services and some institutions send verification codes for transactions - no problem.
No sure what the future of banks on the street front is if they are pushing this kind of digital banking.

Transparency
Customer Service
TopicGeneral Transactions

casey13

casey13Western District, VIC

  • 14 reviews

Lies after lies

published
Transparency
Customer Service
TopicGeneral Transactions

who cares about the consumers

published
Transparency
Customer Service
TopicCredit Card Application

K T.

K T.

  • 2 reviews
  • 1 like

WARNING FOR TRAVELLERS - IMPORTANT

published
Transparency
Customer Service
TopicATM Experience, General Transactions and New Account

Disappointed

DisappointedCentral Highlands and Goldfields, VIC

Sadly incompetent

published
Customer Service
TopicLoan Application
Disgusted

DisgustedVictoria

Dishonest and Untrustworthy

published
Transparency
Customer Service
Maire

MaireSouth East Queensland, QLD

  • 5 reviews

Acting like the big 4 banks

published
Transparency
Customer Service
TopicGeneral Transactions

Bill V.

Bill V.South East Queensland, QLD

‘The Better Big Bank’ ? I think not!

published

After 40 years with one of the Big 4 banks we thought it was time to look at other options. All our lives we had been model customers of 2 of the major banks paying off 5 mortgages over the years. We fell for the Bendigo Banks advertising promise of a better experience, only to discover they were even worse! No customer skills at all, the Manager at the Cooroy Branch was aloof and rarely interested in returning calls. The process of dealing with all the staff was disjointed and tedious. A complete fail.

Transparency
Customer Service
TopicNew Account

Rhi

RhiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Zero stars is more appropriate

published
Transparency
Customer Service
TopicGeneral Transactions

James V.

James V.

  • 5 reviews
  • 3 likes

CYBER CRIME

published

Today Bendigo Bank Cyber Crime team, saved me from an attempted fraudulent transaction, I was informed within minutes of the attempt. They are on duty 24/7 Bravo Bendigo !. In fact my 17 years with a Bedigo has been a good experience

September 20th 2019 Update: Rural banking
Have been with Bendigo since 2003, never an issue, Bendigo still has branch's with people, helpful people, but the phone banking is 24/7 so I use that mostly. Bendigo has recovered my money from a fraud once, and recently stopped an online attempt in progress, their fraud team is there 24/7 wonderful people, and when my account was locked to protect it, they organised for me to get money when needed.

Transparency
Customer Service
TopicGeneral Transactions

John

JohnVictoria

  • 3 reviews
  • 3 likes

Ats are just going......going......gone

published

Looks like the Bendigo bank has big bank syndrome; how to rip off more customers and give less service.
Slowly all the Bendigo bank Atms are going out of shopping centers. Sure they have kept the ones at the banks, but trying to park near a bank!!!!!???? Most BIG BANKS have banks in shopping centers, and have atms everywhere. After being with the Bendigo for years.....I feel let down big time. I am looking for a decent smaller bank.

TopicATM Experience
Disco Devil

Disco Devil

  • 2 reviews

Huge wait time on phone, and loads of fees attached to accounts.

published

Sitting on hold for over 30 min, plus loads of fees on my accounts. There are other banks doing it better.
They also don't offer any reward scheme's for flying or anything else.

TopicGeneral Transactions
Tashy T.

Tashy T.Greater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 3 likes

Ridiculous

published

I don't want to give this bank 1 star. This bank has taken out so much fees that it leaves me broke. There is not a strong enough word to describe the feeling of looking into your bank account and discovering the bank has taken fees for something. Not small fees either. I am so fed up with this bank and it's rude customer service. The face to face customer service has been extremely rude, not on one occasion either. Have changed since that ignorant experience and can say I am extremely happy with my new service and customer service. Also why can't the customer describe the ugly experience they have with banks.


Time for a change

published

After 40 years with this bank and the closure on Saturdays and closure of community branches its time for me to move to one of the big 4 in protest of the recent changes.

TopicGeneral Transactions

Jname

JnameTasmania

  • 2 reviews
  • 5 likes

Bendigo probably the worst bank in Australia

published

I got scammed by a sophisticated scam artist on Gumtree and i was banking with UP (Owned by Bendigo) and so far i've had to deal with Bendigo bank for the case and no one at Bendigo has a clue what to do when something serious such as fraud happens. Branch knew nothing, case managers know nothing. No one can help me and it's all because i chose Australia's least competent bank. Stick with the big boys.

Transparency
Customer Service

Maggie

Maggie

  • 2 reviews
  • 1 like

Not fair bendigo

published

Oh dear, watching open hours shrink, now no Saturday opening, gee why am I banking with them, can no longer pop over on Saturday nor pop in on the way home

October 28th 2019 Update: Bad service

Bendigo bank your adds say leave the big four and come to u, tell me why??? Shorter hours, opening later and closing early during week closed Saturday, queues getting longer, today 2 staff on queued out the door. And u call this good service

Transparency
Customer Service
TopicGeneral Transactions

cjoyking

cjoykingWide Bay-Burnett, QLD

  • 2 reviews

Why is it their mail

published

I’ve been with this bank a few years after taking over the morgage after a death in the family.the bank is happy for me to pay the account but I can’t check the account online. I’ve asked for regular statements to be sent one of whichI received.upon questioning the bank I was told the letters had been returned undelivered. The address was correct.

Transparency
Customer Service
TopicGeneral Transactions

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Questions & Answers

Logan91

Logan91asked

How long would transfer take from Bendigo Bank to ANZ?

2 answers
Vin Lever
Vin Lever

Longer than it should

hammerhead
hammerhead

about 7 working days.... if you are lucky


Milo

Miloasked

Friday I done my form
when does it clear

No answers

Lee-Anne M.

Lee-Anne M.asked

Will my Centrelink pension go in the afternoon before

No answers

Get an answer from our members and Bendigo Bank representatives

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