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Bendigo Bank

Bendigo Bank

Branches, Online
2.1 from 256 reviews

Reviews

(41)
(22)
(17)
(19)
(157)
  • Transparency
    1.9 (36)
  • Customer Service
    1.9 (40)
  • Topics
    • General Transactions (36)
    • Business Banking (8)
    • Loan Application (8)
    • New Account (6)
    • Credit Card Application (5)
    • ATM Experience (4)


jamii

jamiiSydney Surrounds, NSW

  • 5 reviews

Shocking customer service

published

I recently applied for a lowrate mastercard took them 5days to reply i have above average credit score supplied pay slips then they wanted bank statements i cancelled it i applied to one of the big 4approved in one hr card is on its way 2000 limit i only wanted 1000 from bendigo hopeless service bendigo bank

Transparency
Customer Service
TopicCredit Card Application

Chris

ChrisVictoria

  • 4 reviews

Competitive? Not at all.

published

Cant think of anything good about this bank. Why are they not competitive? Their money is worth more than other banks apparently. Terms, interest rates, savings interest rates, fee's. There is no reason to bank with Bendigo.

Transparency
Customer Service
TopicGeneral Transactions

I wish Bendigo bank did do bank processing on weekends like other banks do

published

I wish Bendigo bank did do bank processing on weekends like other banks do. To help there customers I called Bendigo bank 3 times and got 3 different answers one officer said that it will be done Saturday when other 2 said that they don't do processing on weekends

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review

GG

GGCentral Queensland, QLD

  • 4 reviews

Go elsewhere

published

Have been with them for over 8 years. I have never seen such incompetent banking. They even said they had security over 3 units that we didn't own. I am in the process of moving away from bendigo but the are being extremely obstructive.
My advice...bank elsewhere

Transparency
Customer Service
TopicGeneral Transactions

Aussiegal

AussiegalSydney

  • 4 reviews

Thankfully - not one of the Big Four

published

I have been with Bendigo for about 3 years. I did find their website a bit difficult at first. Once I rang customer service, I was fine. They have a good security, rotating log in code, if you bank online. The service at the branch was very personal and helpful. It was quite crowded and busy, but hey, aren't they all. They donate decent sums to local charities. I like that! I have not seen their name published in the media about ripping off or cheating their customers. - unlike, unfortunately other banks I am with.

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review


K T.

K T.

  • 4 reviews

They used to be good, now they are dangerously incompetent. Be very careful if you use their travel app!!!!

published

Bendigo bank used to be quite good, now they are actually a dangerous bank to be with. Their latest travel app is EXTREMELY DANGEROUS and may leave you stranded in a foreign country with no ability to get cash out or to pay for anything! Very very dangerous bank to be with.

Transparency
Customer Service
TopicATM Experience, General Transactions and New Account

Berwick Bendigo Branch terrible to Deal with

published

We have been with Bendigo for a few years and each time we had to dreal with Berwick Branch is terrible. It takes over 2 months to action everything. We have been trying to change banks and its close to impossible their processes are lengthy and they never keep to the dates that they provide their consumers.

Transparency
Customer Service
TopicBusiness Banking, General Transactions, Loan Application and New Account

Kassara B.

Kassara B.Metropolitan Adelaide, SA

Disgusting would not recommend

published

It's not reliable, I've been with them 12mths, customer service representatives that know nothing about the way the banks run. You ask questions about payments no one seems to know a can thing, they don't process on weekends

Transparency
Customer Service
TopicGeneral Transactions
fiona.sunner

fiona.sunnerSouth East Queensland, QLD

Extremely rude 'support' staff

published

The call centre staff are extremely obnoxious and unhelpful, and are very rude to elderly customers. I would go as far to say, as they are discriminatory to the elderly and do not help them with internet banking difficulties. I'll be removing all my investments as soon as possible.

Transparency
Customer Service
TopicBusiness Banking and General Transactions
Bruce W.

Bruce W.

  • 2 reviews

Lack of communication

published

I was planning to change my personal, business and SMSF banking to Bendigo Bank. As part of the transfer, I needed an investment loan for a rental property. I had to provide Bendigo Bank a huge amount of personal and business records and then never heard from them again. Following up a couple of months later I was told that they were not providing investment loans. What a waste of time, so now Bendigo Bank is blacklisted and the shares I had in the bank disposed of.

Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions, Loan Application and New Account

Administration R.

Administration R.Southwest, VIC

  • Verified customer

Business Master Debit Card replacement from hell

published
TopicBusiness Banking and General Transactions

shez

shezWheatbelt, WA

No account--no service!

published

They are the only bank in cunderdin w.A. Anyone can use their atm, went inside to break down a $50 note, was refused as I was not an account holder!

Transparency
Customer Service
TopicGeneral Transactions

Vin Lever

Vin LeverMid North Coast, NSW

  • 12 reviews
  • 2 likes

No my cup of tea

published

I have a Bendigo Bank for a a while but did not use as interest rates were low and term deposits rate were low also - a person can do better elsewhere.
Recently I went to my local back to start using the account but found they are pushing people into phone banking. I don't do phone banking.
Apparently to use you account you have to have a phone app. You can't just do it online/internet and then there are references to electronic "tokens". I do use online banking services and some institutions send verification codes for transactions - no problem.
No sure what the future of banks on the street front is if they are pushing this kind of digital banking.

Transparency
Customer Service
TopicGeneral Transactions

casey13

casey13Western District, VIC

  • 14 reviews

Lies after lies

published
Transparency
Customer Service
TopicGeneral Transactions

who cares about the consumers

published
Transparency
Customer Service
TopicCredit Card Application
K T.

K T.

  • 4 reviews

WARNING FOR TRAVELLERS - IMPORTANT

published
Transparency
Customer Service
TopicATM Experience, General Transactions and New Account

Disappointed

DisappointedCentral Highlands and Goldfields, VIC

Sadly incompetent

published
Customer Service
TopicLoan Application

Disgusted

DisgustedVictoria

Dishonest and Untrustworthy

published
Transparency
Customer Service

Maire

MaireSouth East Queensland, QLD

  • 5 reviews

Acting like the big 4 banks

published
Transparency
Customer Service
TopicGeneral Transactions

Bill V.

Bill V.South East Queensland, QLD

‘The Better Big Bank’ ? I think not!

published

After 40 years with one of the Big 4 banks we thought it was time to look at other options. All our lives we had been model customers of 2 of the major banks paying off 5 mortgages over the years. We fell for the Bendigo Banks advertising promise of a better experience, only to discover they were even worse! No customer skills at all, the Manager at the Cooroy Branch was aloof and rarely interested in returning calls. The process of dealing with all the staff was disjointed and tedious. A complete fail.

Transparency
Customer Service
TopicNew Account

Page 1 of 13

Questions & Answers

Melc

Melcasked

How Long does a transfer from bendigo to westpac take

1 answer
Michael C.
Michael C.

If sent before 7pm three working days from day U send it if sent after 7pm add a extra day I think


Wally

Wallyasked

So I’ve transferred a payment from my westpac account to bending bank via osko payment..how long does this take to go thru to the account?
I done it after 11pm

2 answers
Michael C.
Michael C.

Ring customer service from Westpac bank since they should of sent it same day it's West pac bank U need to ask since that is where U sent it from

Michael C.
Michael C.

Also Bendigo bank processing cut off time is 7pm


Linda-louise A.

Linda-louise A.asked

do you process payments over the weekend

2 answers
Michael C.
Michael C.

No they don't Bendigo bank only process payment duing week days not weekends or public holiday they will be processing payment on Tuesday 28th I no cause I called them today and asked

The Answer
The Answer

no


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