Very helpful and supportive
20 yr customer, had fraudulent activity and money taken, from start of alerting bank everyone I dealt with was so helpful, especially branch staff who were so patient going through the recovery of funds process and changing accounts, passwords and all the pain involved, kept in touch with me and kept me informed and luckily my funds were put back into account, also very helpful afterwards with advise on keeping safe online. Can't thank them enough.
Got sold Commonwealth Bank advice at the Bendigo
Went in to the Dingley Village Bendigo Bank on the 22nd January to do a cash deposit. 2 tellers working, with myself and 3 other customers waiting in line. Could see another staff member in office behind tellers. 30 minutes we waited in line, trying to get the attention of lady in office. She had caught my eye and hand gesture to get her attention a couple of times, but simply ignored it. I'd had enough. I walked up to her office and asked if she could help serve customers. Her answer was, "I don't do teller work, I do loans". We've been waitin...g 30 minutes, I said, but she fobbed me off. The manager heard us talking, and came out of her office. [Name Removed] was her name, and I said the same thing to her, waiting 30 minutes and still not served. [Name Removed] Branch Manager said, and I quote, "you would get the same service at the Commonwealth Bank", as if that was going to comfort me. I was dumbfounded. She then turned away from me and went back to her office. Not a skerrick of customer service, not an ounce of respect. I made a formal complaint with the bank, with a request to get a personal apology. And after dragging it out for a month, in the hope I go away I assume, they finally get back to me because I wouldn't let up. And they say there is nothing they can do. Cannot make a employee give a personal apology for insulting and disrespecting a customer. And I emailed the CEO, the Managing Director, and all the Board members. The big wigs just duck shoved the issue to the plebs below them. Not important enough for them. They don't want to be interrupted from counting their money. Wow... but they can advise you to go to the Commonwealth for the same service. Absolutely disgusting... You should all be ashamed of yourselves. Stay away from the Bendigo bank in Dingley village and [Name Removed] (no customer service skills) branch manager.
Don't ever go with this bank.
Not helpful, I have been waiting for money that they lost for 2 months now & they are still trying to find out what's going on! Don't bank with this bank!
Never trust these guys for a home loan
Applied online for pre qualify for home loan. Said no credit checks will be done,etc.
It showed, the loan was serviceable.
Next day a banker calls up, asked for all details over the phone. Was advised that i will get a call back in 30 minutes before we continue the application. Never received a call back (2 weeks now) and guess what an enquiry was made on my credit without my consent. This is ridiculous. This bank is totally not trustworthy. Try to stay away if you are applying for home loan with Bendigo
They are so committed to give you the best possible service
We do business with the Mareeba Bendigo Bank for over 15 years. We were glad that the bank has always supported our business in every respect. It was always a pleasure to go to the branches and the staff greeted us by name and with a smile. No problem was too big.
They helped us to grow and we never had the feeling that we were being ripped off like we had the experience with an other big Bank before. Thank you guys.
Williamstown bendigo just a disgrace.misleading n preying on the disadvantaged
Was with the bank for 2 yrs n did not find them fair or honest, terrible experience with bendigo, the where charging me almost $100 every fortnight from $350 all because of an overnight $20 debit, never reimbursed me in 2 yrs n basically took food off the table for my family,went to nab who didn’t charge for being in debit for a few $$ overnight
The worst most misleading Branch Manager/Bank
We approached the Helensvale Branch of the Bendigo Bank as a family member recommended Bendigo as a good choice. Our initial meeting with the bank manager was full of promise and we left believing they would and could assist us. Since then we have been stuffed around, ignored, told the Helensvale branch manager would get back to us (never did) and all this resulted in costing us money and the opportunity to move forward with the proposition discussed.
We met every requirement asked of us. Now after many months of chasing an answer our liveli...hood has been seriously compromised. Had we been told up front what they would require of us instead of false promises, we had other options we could have pursued. The stress and uncertainty has left us feeling quite gutted and disillusioned. Avoid Bendigo Bank at all costs. They have no regard for people and just keep stringing you along, uncaring of how that negatively impacts your existence.
- Verified customer
I’ve been a customer for over two years now and it seems the processing times are getting later and slower.
My car registration was meant to be paid today when I was supposed to receive my wages. Bendigo Bank obviously only cares about their excessive fees they charge before they even consider releasing your funds.
Appreciate them always screwing with my life.
So many fees
So many undisclosed fees, bank changes interest rates without letting you know. Staff are useless and have no idea what their doing, manager seems to be non existent. Overall a very dishonest bank
I recently went in to a branch to open a savings account. I put 20 dollars in and ordered a debit card. Before i had even got my card that 20 dollars had turned into 14 dollars.
Heres the thing....that little 6 dollars they quickly took will, in the long term, cost them much much more. I was just about to put in 750,000 into my account with them. Not only will i be closing my account i will ensure many MANY wont be bitten by this money thief organisation. I hope the CEO reads this.
No Disclosure of Fees
I went to Bendigo Bank to open a concession account as the ANZ had closed the only local branch of their bank.
I was very clear and detailed in my questions about all fees and charges that could be applicable and those questions were repeatedly asked, the result was the same each time: No fees and Charges on the concession account and I also made very sure that I complied with every request they made.
When I went home I decided to begin setting up my Bendigo Bank internet banking and needed to call them about a few details.
I was strongly ad...vised to get an free etoken app for my smart phone, pad or Apple watch. I had already advised them at my local Bendigo Bank branch that I do not own any of the above devices. The telephone help consultant told me to go to my local branch and pick up a hand held etoken generator, NO mention of a $20 fee was made at all.
Issues with setting up (more than three weeks since setup). Very inconvenient.
I set up an account with them through a home loan more than three weeks now. Still no ATM card delivered and they can't seem to identify me for mobile banking (they're asking very specific questions that requires access to my account to answer, but am calling them coz I can't get access :D). Unfortunately, the journey has been full of inconvenience.
Everything so difficult
I have been trying to get added as an additional signatory for a community group account. It is the hardest experience I have ever had with a bank. No one can help. Information is inconsistent.
- Verified customer
Worst service and tardy
Joined Bendigo bank in 2016 and had nothing but trouble.
Incorrect paperwork sent and signed then told us incorrect forms sent have to redo 3 days before settlement on property. Then was told by conveyancer that Bendigo not ready and blamed me for signing paperwork too late.
Kept security over properties that was not required then asked for another fee to release the security.
Overall a VERY disorganized bank with no consideration for the customer despite their advertisements says they are the people’s bank. Rubbish my advice give them a big miss ! You can make a mistake but every interaction with them was a stuff up....
Excellent service. Some reservations
I've been with Bendigo's Turramurra branch for over ten years.
Service has always been good to great. Some hiccups.
Once I wanted a fairly large amount of cash in hundreds. I had teeed it up but their head office had not sent it. So Turramurra rang around to find the nearest branch that did have that amount in hundreds.
They are not so good with sending money overseas. I tried once and there was a huge amount deducted for the service. I complained. They dug down. It turned out that they had no direct arrangement with the foreign...
such know it all but DID NOT listen to what I had to say before jumping to conclusions again and again
Okay I have banked with this bank since 2015 because they were right next to where I worked and it was an easy account to open. Calling head office has not been pleasant once over the years. Today I received Ms Know it all, tells me what I just said to her, questions me but did not listen to what I had said which would have answered her question than laughs in a condescending way when I advised her Not to be a know it all on the next customer and LISTEN... DO THEY LISTEN...JUST TAKE A MINUTE TO LISTEN THAN YOU CAN ANSWER WITHOUT BEING SO RUDE ALONG THE WAY!!! BAD BANK, St George have always been nice to me, I need to change.
Don't waste your time, or theirs apparently because they will let you know about it.
From the very first meeting with Bendigo Bank, we were made to feel like a nuisance than a customer. It took months to have an equipment loan approved. They were completly disorganised, wrote the wrong names on our loan applications, didn't sign them properly, asked for information we had provided numerous times, the list goes on. Each time I called to ask a question, no one would know how to find the answer. Simple things like 'how much is left on my loan' was an effort to find out. I asked about internet banking so I could find these things o...ut myself and got no response. We just recently paid out the loan because we dont want anything to do with them which was also an appalling experience. The majority of the time they were sat on the phone trying to figure out how to do it. Then while they're on the phone to the equipment finance people getting a payout figure, they kept saying to them "I know it's short notice, Im sorry, I know it's a hassle", like we were doing something wrong by coming into the bank. Never again will I ever have anything to do with Bendigo Bank. Go to a bank that knows what they're doing and actually gives a dam about basic customer service because this bank is a joke.
Loan application response = crickets
Applied in person at Wyong Branch for refinance mortgage. Existing assets and excellent repayment history. No follow up, action or progression. Approved by other lender. Very disappointed with customer service
Do not trust this bank
Long term loyal customer in the past and couldn't have recommended them enough. Sad to say now, stay right away they are not safe for anybody especially women or other vulnerable groups.
They charge random fees for cards that were never asked for. Be careful of their horrible fees.
I recently started getting expensive card charges for an Account I never used. The card was not asked for and no one informed me of any charges. Then the person on the phone said i will be charged high amounts for fees if no money is in the account and they try and take money for the card. Just disgusting. No bank works likes this!
Questions & Answers
How do you delete a 'pay anyone' from regular payments?
I put a cheque into my account monday when will it clear?
How long does it take for a cheque ( significant Amount after divorce) to clear in your bank account. It's been sitting there since Friday but can't access it.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.