I have been a Bendigo Bank customer for more than 40 years. After waiting on the phone for 50 minutes to speak about a problem relating to my password, I was informed that the bank's computer system was down and that I needed to phone again, later! While waiting, I heard the message : 'Bendigo Bank has won a Customer Service Award! Really? This… Read more
was one little example of how a bank's ever-increasing focus on money/profit over the past decades exists at the expense of customers. In this instance, a greater focus on REAL customer care would mean more staff to answer calls, more bank branches to serve people, etc. Very disappointing, Bendigo Bank!
Thank you to Casey at Mundaring branch in WA assisting with a direct number to sort out our problem. Thank you to the person who returned the call that I missed & a third thank you very much, to Trish at Bendigo Victoria branch .. presume head office for her patience to rectify our online banking issue while on holiday on Christmas Island. Can always rely on Bendigo for friendly service & patient understanding. Show details
Very bad with Service. We could not sell the block because of the delay from the Bendigo Bank. Called like 3 times in a day, and everyone was giving different answers. Please go to a good bank that will look after the customers.
Reviews with attachments
Unsafe and uncaring – Substandard security has seen many customers stolen from by hackers and the bank has absolutely no ability to stop this and refuses to help recover or refund any losses. Every other financial institution has the ability to halt large transactions and confirm their validity except Bendigo bank. Between the general levels of incompetent service… Read more
(which is why I left) and the never ending people being left high and dry by a bank that simply isn't up to the task of modern day banking and keeping money safe. It's mind boggling why anyone allows so much as apay cheque to be deposited here
impossible to contact them on hold for over 1 hour and still provide incorrect information. So I have to call them again, another 1 hour wasted.
The bank gave me misleading information. I called up the TELLER and asked him if there were any charges if I made a deposit at the post office. He said he wasn’t sure, but he also said that the bank never charges any money on deposits. I made a deposit at the post office and I was hit with the fee. The bank refused to reverse the fee. I was very… Read more
upset because I went out of my way to go to the post office when I could have finished with depositing at another bank.Staff are not competant. they just want you to poen and account and then they dont care
You guys are an absolute joke.. outages all the time and what's worse during the day and weekends when people need you online the most.. Banks are trying to kill of cash but this online nonsense proves how much we really need to keep cash and p*ss you banks off...
They paid $2000 to settle my complaint to AFCA! – I tried to get a homeloan from them. They made countless mistakes and I sent them 40 emails and countless phone calls to follow up. It was approved three days before the settlement. If I hadn't made those follow-ups, the settlement would definitely be missed. The consultant refused to provide any progress update all through the process. I lodged a… Read more
complaint with them and they came back saying "We have done nothing wrong". I then lodged a complaint with Australian Financial Complaints Authority. They speedily paid $2000 to settle it!
Latest follow-ups
Good home loan rate and okay online portal. But on boarding and leaving were both terrible experiences. I had to attend a branch twice to have my accounts set up. They stuffed up my discharge paperwork, cost me a rate rise and had to call 3 seperate… Read more
times (one of which I was on hold for 50 minutes before speaking to someone) when leaving. I’m not going back.
Follow-up · Branch wait times were good, usually could walk in and speak to someone straightaway. Phone wait times were poor, had one experience on hold for almost an hour. Online portal had most features just felt a little clunky. Certainly not the worst online portal. The filled out the discharge paperwork incorrectly.
My father has an account with Bendigo Bank in Adelaide and he had to go into a nursing home in Adelaide as he has dementia. I am his Enduring Power… Read more
of Attorney he has a bank account and a credit card with Bendigo Bank. I am his Enduring Power of Attorney and needing to access his bank account as payments are being deducted for the Nursing Home from this and I have no idea how much is in this account and if it is going to run out of funds. The Bendigo Bank won’t let me have access (which all Enduring Power of Attorney’s have under these circumstances) because I live in Perth, the same country as Adelaide. They actually have two branches in opposite directions from me approximately four kilometers away so they don't mind taking West Australians money. Also I need to cancel the credit card because he has no use for it and can’t and they keep adding on charges for keeping it the last being $60. The bottom line this is my father’s money he chose me to be his Enduring Power of Attorney and they won’t let me access his money. I contacted them a month ago regarding this situation and got a reply they would get back to me in 5 days haven’t heard a word. My lawyer has told me to go to the Banking Royal Commission which I am going to do and the media
Follow-up · They still won't allow me access to my Father's bank account lodged a complaint with Australian Financial Complaints Department they contacted Bendigo Bank and they still won't allow me was told by them I need to apply to CAT for Enduring Power of Attorney in Western Australia and CAT have told me they are perplexed about this and have arranged a hearing with myself, the person at the bank who is saying this and themselves in a few weeks
Follow-up · The worst thing is they won't let me as EPO access his bank account so I can manage it for him but let somebody who is holding his Passbook and let them draw money out of it
2 days ago I was about to do some online banking. As I tried to log in a pop up appeared that I must update. That was the start. Neither my password nor customer no. was being recognised. This was at night so I left things for the next day. I… Read more
patiently rang their 1300 number only to be waiting over 30mins during which I rang on a phone to my branch to be told that passwords can't be changed over the phone. I am 73 years old and not able to just jump in the car and go. The branch is 17 klms away. I finally arrived and I have now been assured that this temp password was key to my prays. I arrived home and proceeded on my android tablet to change my password, so far so good. No this did not resolve anything. I ring the 1300 number again and let it go for 10 mins and hung up. This shows you that the bank is pretty useless. It's another trip to the bank in the morning. This time if no gain,I will look into closing my account.
Follow-up · Having gone to the Branch again the next day, I came away no better off than I was the day before except that I was given a new temporary password. The branch also happy that I left. That night I decided to try getting into my account, however, I didnt use the st^pid app but went via the web. Bingo I was able to change my password, check… Read more
Positive reviews
This review is specifically and only about “Amy” at the Bendigo branch. Yesterday I randomly walked in to ask “1-2 questions” only to end up with Amy helping me with many more, and treating me like a life long friend. It was truly refreshing. Show details
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I want to thank Andrew from Bendigo bank branch in the Brisbane City for his kind assistance. He is very professional and helpful with my situation. Really appreciate his help.
I had an issue with my credit card and Alexandra handled it brilliantly. She was professional, patient, and efficient, and made the process straightforward. After a frustrating start getting to the right place, Alexandra took ownership of the problem and got it sorted quickly. Great customer service from her — thank you, Alexandra. Show details
Negative reviews
It has been really disappointing to keep discovering ways in which as an Adelaide Bank customer I am disadvantaged by the transfer of their internal computer systems to Bendigo Bank systems. As a customer I should not have any problems but all there have been are problems after problems. Very sad for a community based bank. Oh, and the phone… Read more
service is now at least an hour's wait and with people that are not trained so your question doesn't get answered or is wrong.
Very RUDE, they forget it is our money and they treat elderly customers so so bad , say there to help nothing could be further from the truth over 15 years with Bank need to open another account , over 25 pages of repeat info and trying to sell insurance e and service
At least they have registration in the app, shame it doesn't work. Continually failed until it told me to go into a branch. Yeah, nah. No account opened, next bank. Show details
Recent reviews
My son and I opened three accounts yesterday, 24th April at the Bendigo branch At Super Q, Mermaid Waters, Qld. They said I had 72 hours to activate the account and change the password. Today, 25th April I went online but could not access the account i'e. login attempts were unsuccessful. I called the Bendigo number 1300 236 344. I waited 51… Read more
minutes until the call was answered. While I was waiting, I was asked to key in my birthdate which I did. However, I was asked to key in the birthdate again. I told the person on the phone I already did that and she said she couldn't access it as it wasn't working.
She was able to get me into the system.
Finally, when I got in to view my accounts, there were only two not three. We simply applied for three accounts. One Everyday transaction account in joint names, one Everyday Saver Account also in joint names and another Everyday Saver account just in my name. With all three linked under one access id and password. I had to mention this a couple of times before they attempted to open these accounts or so I believed. I also asked about providing our Tax File Numbers (TFN. I wrote the numbers down in large print for her. The account page says that a TFN was not provided. An absolute lie!
My son and I are not returning to that branch or any branch to correct their mistakes. My son had take off a couple of hours from work to do this. We provided all the details required. Made our desires crystal clear. I am not going to call the 1300 number again and wait nearly an hour.
I was courteous and provided the information required quickly, correctly and efficiently. However, whenever a company states over and over while you are waiting to please show 'courtesy' and 'respect' as they do then they will encourage that unwanted behaviour. Why? Because when the company is so incompetent and unreliable and makes you wait for so long then this company (Bendigo Bank) is not giving courtesy and respect to their customers. They can say, they were voted No. 1 in loans or whatever but when we read on feedback sites like productreview,com.au the truth of what customers really think is revealed - 1.6 star rating out of 5 from 746 reviews. That's poor.
What is Bendigo Bank doing about that? By the sounds of it - nothing. Why not hire more staff to answer customer queries. Better still fix the problems that are forcing so many of your customers to call in the first place. That is, if you have the courtesy and respect to do so. if you have the courtesy and respect to do so.
The worst bank I’ve ever had to endure. They bought Adelaide bank and still haven’t gotten my account details so I can pay my mortgage, after being on hold for over 1 hour they finally did. Then I decided I want out of this bank as a result I’ve refinanced and they won’t let accept the PEXA so I can discharge the loan. Had to call them 4 times and… Read more
still nothing. Don’t what ever you do use this bank. They also at times treat customers with so much aggression on the phone it’s absurd. It feels as if they are doing you a favor by answering the phone. They won’t even bother to help push your case after being on hold for 40 mins on a Friday they say oh well everyone have gone for the day you’ll have to wait longer.
Appalling wait times. Wait and wait and wait. Or wait and wait for a callback. Get more staff. You have the money! V frustrating when you have a serious problem of deductions that appear suss. The waiting is as frustrating as the situation. Pathetic. How do you keep your costumers?
Disgusting and disappointing in their treatment of Australian employees, outsourcing roles to India. You want to extract wealth from the very people you are disadvantaging. You are leeches and I hope everyone reconsiders any involvement with this bank
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Seems to me if Bendigo Bank doesn't want staff, they also would prefer no customers. Absolutely no way would I put my hard-earned money with a bank that's sacked so many staff and is now reliant so heavily on tech.
ABSOLUTELY THE MOST HOPELESS BANK. If I had done research before opening a SMSF account at our local Bendigo Bank I would not be a customer - looking online today as I write this review I can see every review is 1 star - the lowest you can get. If I could give Bendigo Bank Zero I would. WARNING to anyone considering opening any kind of account… Read more
with bendigo just don't you will regret it. The 3 months (yes 3 entire months!) it took them to open our account in the first place should have been a big red flag. Logging into the Bendigo online portal is incredibly frustrating - you cannot go online without your mobile phone so if your phone has run out of battery or is not with you cannot access your banking - you're cooked. You cannot alter a direct debit online. You cannot cancel a direct debit online. When you call their call centre you can never get through - its a minimum 1 hour wait. I have just ticked over into 1.45 hours on the phone today - the first call took them 1 hour to return my call as I gave up waiting after 1/2 hour. This time I have been on hold for maybe 30 minutes and I assume I will either get cut off or be holding for a minimum of 30+ more minutes. I bet you when I get through for some reason they won't be able to help me. With Bendigo EVERYTHING is 10 times more difficult than with any other bank. Seriously the most S**T bank I have ever had to endure. Incredibly frustrated.
Bendigo Bank is moving forward to non client relations. If your Account is Overdrawn you receive a text message giving you a time frame to fix it. Apart from crediting the balance, no other options are available. You can not speak with anyone to discuss. Show details
So yesterday transactions were fine everything was fine. About 9pm Friday 27/3/26 I have a late night request so off I go grab the things we needed and wanting to pay….decline declined I then go into the app and find money is in the account but I’m unable to move it between accounts not even any options the only thing I was able to do was look at… Read more
the 20 most recent transactions. I call them this morning as obvious reasons they weren’t working at 9/9:30pm the best they could do was email that department and if anything changes I was told that they’ll call back if not they’ll call me on Monday….that’s it. So it’s the weekend and because of a mistake on there behalf I will have to what wait!!!! I have kids to feed to entertain and you’ll if not today you call Monday what an absolute joke and pathetic to stop my account on Friday once that department isn’t even in the office to help in any way. 13+yrs I’ve being a customer I usually find them great maybe 1 or 2 have had a bad day but you’ll always get that. Now I’ve got to figure out what I’m going to do in the meantime. Hope your weekend starts better then our families
Bendigo Bank's service has really gone down hill. It took 3 hours to get through on the phone following a problem with a transaction, They changed the number of an account I have had for 10 years and said I have to ring to them to set up a password. The person who finally took the call said 'find a local branch and go there'. This has taken hours and hours of time and I am still not able to access my account.
Needed to open an account in person bcos there was errror processing online application. Opened up an account and the staff guided through to set up my banking in my app. Then went downhill he ordered a Visa Debit card for me without asking my preference of the card design. When I asked he said only comes in blue !! Website clearly listed 5… Read more
different designs. Then I asked how to set up alerts notifications, he said no banks would do it !! Seriously he works in banking industry and dont know about Notifications. I said all banks donit. He then tried to google it but still didnt know. Finally I found the instructions on their website and showed him. Lastly I sent 3 messages in the app asking all those questions that staff didnt know. 4 days later still no reply. I was right to leave them years ago
here I sit again waiting waiting for them to answer the phone all i want to know is where is my bloody card any chance someone will get of there butt and answer the phone in under a hour or is that to much to ask and tell me where my card is you said 7 to 10 days here is 24 days later still no bloody card I rang last week you said I don't know… Read more
just wait a few more days Bendigo your are the worse most unreliable bank in Australia and customer service try caring when someone rings you
Bendigo Bank the NO service bank. The website advises to call immediately if you have been scammed. I have called within 2 minutes and I am now one hour and 45 minutes still waiting for my call to be answered. They tell you to treat their team with dignity and respect in the phone recording while keeping their customers waiting for hours for service that we are charged for. Where is the dignity and respect to your customers Bendigo Bank???
After 2 hours and 5 minutes they answered and guess what? They can’t stop the transaction until it… Read more (+1 reply)
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They still won't allow me access to my Father's bank account lodged a complaint with Australian… Read more