Bendigo Bank

Some company in Pennsylvania is deducting unauthorised money from my account n Bendigo bank informs me they can't do anything about it .. unless l cancel my card n then l won't have access to an account for 10 days.. how st^pid is that.. unbelievable Show details

Poor management and secure storage of personal data. Staff seem unable to complete simple requests. Extremely poor quality of customer service. Do not recommend. Show details

My funds have been continually at risk for months because I cannot access my internet banking and therefore have no way of blocking my card or checking transactions. My account is linked to an old phone number, and I cannot log in to change my phone number, because I need to enter a code SENT TO THE OLD PHONE NUMBER. Apparently it's not permitted… Read more

to receive the code via email (yet my other bank does this no problem).

I made Bendigo Bank aware of this months ago, but NOTHING has been done.

Half the time I can't make online purchases because it insists it needs a code which I can't receive. It's especially ridiculous when I always use the same device, same browser and same retailer to make the transaction, and it's frequently less than $50. I can't spend my own money.

Fortunately this is not my main bank account, but it's causing me a lot of stress. If my account is compromised they had better take full responsibility.

I was scammed by a Bendigo Bank customer - I provided the scammers BSB and Account numbers. The scammer had been very active scamming other people with an elaborate scheme. I accepted that I lost my money, but reached out to the bank asking them to… Read more

close the scammers account to maybe prevent others from the same feit. I have reached out 3 times without any response. A very bad look Bendigo Bank!

Bendigo Bank closing Queenstown Branch Permantly no other Bank in town and Removing ATM we care go to post office We Done Show details

Good home loan rate and okay online portal. But on boarding and leaving were both terrible experiences. I had to attend a branch twice to have my accounts set up. They stuffed up my discharge paperwork, cost me a rate rise and had to call 3 seperate… Read more

times (one of which I was on hold for 50 minutes before speaking to someone) when leaving. I’m not going back.

Being a relatively new Customer to this Bank I soon found Myself in dire straits, so to speak, 'Electronically!' My Tablet was outdated, as was My Phone, and soon I could not access My Account via the App. Quick visit to local Branch (Trafalgar) where Mel endeavoured to put things right! Long Story short needed to make eventual Phone Contact … Read more

with Head Office. Spoke to Ben, Adelaide Branch, and within minutes re signed for E Banking! Between local Branch and Adelaide, Staff have been very supportive and all enquiries have been met with understating and complete professionalism. Many thanks to Mel and Staff Trafalgar, and many thanks to Ben, Adelaide, for His Help and Guideance.

Thank you to Casey at Mundaring branch in WA assisting with a direct number to sort out our problem. Thank you to the person who returned the call that I missed & a third thank you very much, to Trish at Bendigo Victoria branch .. presume head office for her patience to rectify our online banking issue while on holiday on Christmas Island. Can always rely on Bendigo for friendly service & patient understanding. Show details

This review is specifically and only about “Amy” at the Bendigo branch. Yesterday I randomly walked in to ask “1-2 questions” only to end up with Amy helping me with many more, and treating me like a life long friend. It was truly refreshing. Show details

Waiting on phone for 55 minutes to speak to customer service Friday 5/6/26 , to follow up items which they said they would do on 2/6/26 but obviously didnt. Waiting on hold for 40 minutes to speak customer service Tue 2/6/26. Show details

I have been a Bendigo Bank customer for more than 40 years. After waiting on the phone for 50 minutes to speak about a problem relating to my password, I was informed that the bank's computer system was down and that I needed to phone again, later! While waiting, I heard the message : 'Bendigo Bank has won a Customer Service Award! Really? This… Read more

was one little example of how a bank's ever-increasing focus on money/profit over the past decades exists at the expense of customers. In this instance, a greater focus on REAL customer care would mean more staff to answer calls, more bank branches to serve people, etc. Very disappointing, Bendigo Bank!

Very bad with Service. We could not sell the block because of the delay from the Bendigo Bank. Called like 3 times in a day, and everyone was giving different answers. Please go to a good bank that will look after the customers.

It has been really disappointing to keep discovering ways in which as an Adelaide Bank customer I am disadvantaged by the transfer of their internal computer systems to Bendigo Bank systems. As a customer I should not have any problems but all there have been are problems after problems. Very sad for a community based bank. Oh, and the phone… Read more

service is now at least an hour's wait and with people that are not trained so your question doesn't get answered or is wrong.

Very RUDE, they forget it is our money and they treat elderly customers so so bad , say there to help nothing could be further from the truth over 15 years with Bank need to open another account , over 25 pages of repeat info and trying to sell insurance e and service, they sold there super of to Beta shares and they are totally unbeleivable

At least they have registration in the app, shame it doesn't work. Continually failed until it told me to go into a branch. Yeah, nah. No account opened, next bank. Show details

My son and I opened three accounts yesterday, 24th April at the Bendigo branch At Super Q, Mermaid Waters, Qld. They said I had 72 hours to activate the account and change the password. Today, 25th April I went online but could not access the account i'e. login attempts were unsuccessful. I called the Bendigo number 1300 236 344. I waited 51… Read more

minutes until the call was answered. While I was waiting, I was asked to key in my birthdate which I did. However, I was asked to key in the birthdate again. I told the person on the phone I already did that and she said she couldn't access it as it wasn't working.

She was able to get me into the system.

Finally, when I got in to view my accounts, there were only two not three. We simply applied for three accounts. One Everyday transaction account in joint names, one Everyday Saver Account also in joint names and another Everyday Saver account just in my name. With all three linked under one access id and password. I had to mention this a couple of times before they attempted to open these accounts or so I believed. I also asked about providing our Tax File Numbers (TFN. I wrote the numbers down in large print for her. The account page says that a TFN was not provided. An absolute lie!

My son and I are not returning to that branch or any branch to correct their mistakes. My son had take off a couple of hours from work to do this. We provided all the details required. Made our desires crystal clear. I am not going to call the 1300 number again and wait nearly an hour.

I was courteous and provided the information required quickly, correctly and efficiently. However, whenever a company states over and over while you are waiting to please show 'courtesy' and 'respect' as they do then they will encourage that unwanted behaviour. Why? Because when the company is so incompetent and unreliable and makes you wait for so long then this company (Bendigo Bank) is not giving courtesy and respect to their customers. They can say, they were voted No. 1 in loans or whatever but when we read on feedback sites like productreview,com.au the truth of what customers really think is revealed - 1.6 star rating out of 5 from 746 reviews. That's poor.

What is Bendigo Bank doing about that? By the sounds of it - nothing. Why not hire more staff to answer customer queries. Better still fix the problems that are forcing so many of your customers to call in the first place. That is, if you have the courtesy and respect to do so. if you have the courtesy and respect to do so.

The worst bank I’ve ever had to endure. They bought Adelaide bank and still haven’t gotten my account details so I can pay my mortgage, after being on hold for over 1 hour they finally did. Then I decided I want out of this bank as a result I’ve refinanced and they won’t let accept the PEXA so I can discharge the loan. Had to call them 4 times and… Read more

still nothing. Don’t what ever you do use this bank. They also at times treat customers with so much aggression on the phone it’s absurd. It feels as if they are doing you a favor by answering the phone. They won’t even bother to help push your case after being on hold for 40 mins on a Friday they say oh well everyone have gone for the day you’ll have to wait longer.

Appalling wait times. Wait and wait and wait. Or wait and wait for a callback. Get more staff. You have the money! V frustrating when you have a serious problem of deductions that appear suss. The waiting is as frustrating as the situation. Pathetic. How do you keep your costumers?

Disgusting and disappointing in their treatment of Australian employees, outsourcing roles to India. You want to extract wealth from the very people you are disadvantaging. You are leeches and I hope everyone reconsiders any involvement with this bank

Seems to me if Bendigo Bank doesn't want staff, they also would prefer no customers. Absolutely no way would I put my hard-earned money with a bank that's sacked so many staff and is now reliant so heavily on tech.

ABSOLUTELY THE MOST HOPELESS BANK. If I had done research before opening a SMSF account at our local Bendigo Bank I would not be a customer - looking online today as I write this review I can see every review is 1 star - the lowest you can get. If I could give Bendigo Bank Zero I would. WARNING to anyone considering opening any kind of account… Read more

with bendigo just don't you will regret it. The 3 months (yes 3 entire months!) it took them to open our account in the first place should have been a big red flag. Logging into the Bendigo online portal is incredibly frustrating - you cannot go online without your mobile phone so if your phone has run out of battery or is not with you cannot access your banking - you're cooked. You cannot alter a direct debit online. You cannot cancel a direct debit online. When you call their call centre you can never get through - its a minimum 1 hour wait. I have just ticked over into 1.45 hours on the phone today - the first call took them 1 hour to return my call as I gave up waiting after 1/2 hour. This time I have been on hold for maybe 30 minutes and I assume I will either get cut off or be holding for a minimum of 30+ more minutes. I bet you when I get through for some reason they won't be able to help me. With Bendigo EVERYTHING is 10 times more difficult than with any other bank. Seriously the most S**T bank I have ever had to endure. Incredibly frustrated.

Bendigo Bank is moving forward to non client relations. If your Account is Overdrawn you receive a text message giving you a time frame to fix it. Apart from crediting the balance, no other options are available. You can not speak with anyone to discuss. Show details

So yesterday transactions were fine everything was fine. About 9pm Friday 27/3/26 I have a late night request so off I go grab the things we needed and wanting to pay….decline declined I then go into the app and find money is in the account but I’m unable to move it between accounts not even any options the only thing I was able to do was look at… Read more

the 20 most recent transactions. I call them this morning as obvious reasons they weren’t working at 9/9:30pm the best they could do was email that department and if anything changes I was told that they’ll call back if not they’ll call me on Monday….that’s it. So it’s the weekend and because of a mistake on there behalf I will have to what wait!!!! I have kids to feed to entertain and you’ll if not today you call Monday what an absolute joke and pathetic to stop my account on Friday once that department isn’t even in the office to help in any way. 13+yrs I’ve being a customer I usually find them great maybe 1 or 2 have had a bad day but you’ll always get that. Now I’ve got to figure out what I’m going to do in the meantime. Hope your weekend starts better then our families

Bendigo Bank's service has really gone down hill. It took 3 hours to get through on the phone following a problem with a transaction, They changed the number of an account I have had for 10 years and said I have to ring to them to set up a password. The person who finally took the call said 'find a local branch and go there'. This has taken hours and hours of time and I am still not able to access my account.