WARNING FOR TRAVELLERS - IMPORTANT
I would love to be positive about Bendigo Bank, but we were left seriously in the lurch with their new FX go traveller's system while in Europe - whatever you do, DO NOT sign up for FX go. To be fair, it is also my fault for having warning bells ringing when their 'log in online' kept asking for your date of birth but wouldn't allow you to enter it, and the teller taking nearly 2 hours to set us both up with one each, and then complaining that she was working overtime to set up our cards! Like it was our fault! We had all our information and id...entification, our passports and bank account details, and yet it took her nearly 2 hours, It indicates it is clearly in it's Beta-testing days, and me and my husband were guinea-pigs for a system that let us down 100% of the time - 'accepted everywhere in Europe' they will tell you, well, I can tell you first hand, that it is NOT accepted anywhere in Europe! My husband set us both up with FX go cards before we left, and transferred hefty amounts into both of our accounts, but if it hadn't been for me ("just in case") setting up my Visa credit card and my ANZ cash card, we would have had to sleep in the Rome train station! I am not exaggerating cos there was also some problem with our roaming sims, which were supposed to to take no more than 30 mins to fire-up, but instead took 6 hours ... gee, thanks so much Bendigo FX! Never ever again. After years with them we will probably close our account after that horror experience.
Have been with Bendigo Bank for 30 years.
Have paid off one home loan in 15 years. Always liked Bendigo Bank. Made an appointment about getting further finance. Was told I would see a lender I had spoken with two years earlier. Arrived to my appointment which was now with another young 'lender' who clearly was unable to assist me, had no product knowledge, no customer service skills and sadly, was incompetent. It was very strange. When I expressed my frustration and that I thought I was seeing the previous lender he said 'It is her last day ...
- Verified customer
Dishonest and Untrustworthy
Don't be fooled by colorful photos of smiling bank staff linking arms with the community. These guys are dishonest and untrustworthy.
I've been a customer of Bendigo Bank for over 10 years. I'm chasing thousands of dollars in overpaid fees and I tried to get information on the matter and records of the fees I had paid. The Branch Manager blatantly lied in answer to my questions and would not send me the statements I asked for. He tried to bully me into accepting a “goodwill offer” which was less than half the amount of money involved.
Acting like the big 4 banks
This bank just sent us 14days notice it is closing its agency at Beachmere after approx 18mths with no explanation why. They came guns blazing huge signs advertising they would be opening agency at newsagent here. They had reps at entrance to shopping centre approaching people to change banks to them. I asked them if they were here for the long haul and their rep assured me they were and they were all for the community. I feel he lied and misled myself and others. I opened an account on his assurance like others and opened the account one of th...e Margate staff recommended me to. Another big mistake. When I rang them after letter regarding closure they told me in order for me to withdraw money to live on I would have to open a different account with card attached as one they recommended had no card attached and pay a monthly fee for that account as well as paying withdrawal fee's at teller machine here as none belong to big bank. The other option was to travel to Margate approx 25klms away. I explained due to illness I do not drive or travel that far so could not do that and that I had no photo ID to do that. Their answer was to spend money on an proof of age card. More traveling. I told them that I believe they have misled this community and were on a money grab by getting people to bank with them. That even if people closed their accounts some wouldn't so the bank has more customers than before. They were not helpful and many in this community feel let down by them. I and others feel they care not for the customer or community as they stated but their profit margins. Shame on you Bendigo Bank. You are like the big 4
‘The Better Big Bank’ ? I think not!
After 40 years with one of the Big 4 banks we thought it was time to look at other options. All our lives we had been model customers of 2 of the major banks paying off 5 mortgages over the years. We fell for the Bendigo Banks advertising promise of a better experience, only to discover they were even worse! No customer skills at all, the Manager at the Cooroy Branch was aloof and rarely interested in returning calls. The process of dealing with all the staff was disjointed and tedious. A complete fail.
- Verified customer
Zero stars is more appropriate
I was a customer with Bendigo for 15 years. I have recently discovered they've taken at minimum $400 in incorrect fees. The branch manager has final say, and has only offered $29 as a "goodwill gesture." She has refused to speak to me on the phone and instead had her frontline staff call me and relay her paltry decision.
I also required a bank statement for Centrelink, and I had to attend the branch Three times because their staff have no idea what they're doing, even though they assured me the transaction listing they gave me is good enough. ...
Today Bendigo Bank Cyber Crime team, saved me from an attempted fraudulent transaction, I was informed within minutes of the attempt. They are on duty 24/7 Bravo Bendigo !. In fact my 17 years with a Bedigo has been a good experience
September 20th 2019 Update: Rural banking
Have been with Bendigo since 2003, never an issue, Bendigo still has branch's with people, helpful people, but the phone banking is 24/7 so I use that mostly. Bendigo has recovered my money from a fraud once, and recently stopped an online attempt in progress, their fraud team is there 24/7 wonderful people, and when my account was locked to protect it, they organised for me to get money when needed.
Ats are just going......going......gone
Looks like the Bendigo bank has big bank syndrome; how to rip off more customers and give less service.
Slowly all the Bendigo bank Atms are going out of shopping centers. Sure they have kept the ones at the banks, but trying to park near a bank!!!!!???? Most BIG BANKS have banks in shopping centers, and have atms everywhere. After being with the Bendigo for years.....I feel let down big time. I am looking for a decent smaller bank.
Huge wait time on phone, and loads of fees attached to accounts.
Sitting on hold for over 30 min, plus loads of fees on my accounts. There are other banks doing it better.
They also don't offer any reward scheme's for flying or anything else.
I don't want to give this bank 1 star. This bank has taken out so much fees that it leaves me broke. There is not a strong enough word to describe the feeling of looking into your bank account and discovering the bank has taken fees for something. Not small fees either. I am so fed up with this bank and it's rude customer service. The face to face customer service has been extremely rude, not on one occasion either. Have changed since that ignorant experience and can say I am extremely happy with my new service and customer service. Also why can't the customer describe the ugly experience they have with banks.
Time for a change
After 40 years with this bank and the closure on Saturdays and closure of community branches its time for me to move to one of the big 4 in protest of the recent changes.
Bendigo probably the worst bank in Australia
I got scammed by a sophisticated scam artist on Gumtree and i was banking with UP (Owned by Bendigo) and so far i've had to deal with Bendigo bank for the case and no one at Bendigo has a clue what to do when something serious such as fraud happens. Branch knew nothing, case managers know nothing. No one can help me and it's all because i chose Australia's least competent bank. Stick with the big boys.
Not fair bendigo
Oh dear, watching open hours shrink, now no Saturday opening, gee why am I banking with them, can no longer pop over on Saturday nor pop in on the way home
Why is it their mail
I’ve been with this bank a few years after taking over the morgage after a death in the family.the bank is happy for me to pay the account but I can’t check the account online. I’ve asked for regular statements to be sent one of whichI received.upon questioning the bank I was told the letters had been returned undelivered. The address was correct.
Staff and Manager incompetent
We went to the Bendigo bank Secret Harbour, WA, to get a business loan before the end of the financial year, and it turned out that the staff at the branch had no idea about the products they offered. Took 3 weeks with constant changes and laziness from them for us to walk away! Manager could not even read Tax paperwork from a general accountant and had to seek advice, they refused to give a time frame as apparently "no bank will tell you how long it takes to approve a loan, we all just have to hope its this side of Christmas". With urgent t...ime frames/signing, the branch staff decided to have days off without mentioning it to us, so we roll up, and oops no one can help. We double-checked (as it didn’t sound right) that they would give us 3.99% for a 2013 truck, yes they said. About the time we were expecting the funds they came back and said, actually no we can’t give you that rate and we have to start again. Well ok, we did that, then they came back A WEEK later to say that they won’t foot 100% of the truck costs because its over 5 years old… hm, nothing like telling us before its too late to get a loan anywhere else.
25 years of good service
I have had an account with Bendigo bank for 25 years, I only opened an account to get a mortgage and I had 3 other accounts with major banks. closed them all down because they could not beat bendigo for service or fees or helping when I had a problem. when I walk into other banks and see the wait times. I laugh and if im charged an what I consider an unfair fee. I talk to them and 95% of the time they withdraw the fee. Could not be happier. a great bank :) :)
- Verified customer
Best of the worst
Banks are always going to be annoying to deal with but Bendigo makes it barable. I’ve been with them for 4 years and they have never done me wrong. Customer service is always good. They seem such happy people for what I can only imagine is a rough job
Customer service First!
Have been Considering opening an Account with Bendigo Bank in Sheffield, have found the Branch Pleasant and Quick, but due to The Sheffield Branch being Closed on Mondays, we Drove over to Shearwater Branch, despite two Tellers I had to wait for 15 minutes. The Male Teller with the Dog behind the Desk Handled one Customer then passed on the next Customer to the Tall Female Teller stating that she would know how to help her. He took a Look at me and then Headed into the Nearby Office rather than Serving me, this meant a longer wait for me which ...was Disappointing. While waiting I Noticed the Sign Warning Customers That the Tellers had no Access to Cash, but if you Magnify the photo Provided you will see two Heaps of $100 & $50 Notes at the Desk Left by the Male Teller, there must have been about $ 10 - $20 Thousand dollars sitting there, There seems to be some Shoddy Practice taking place in a number of Ways.
Absolutely appalling service
Registered online to do a one of share trade which should have taken one day, in 4 weeks I have spoken to 7 different customer service operators who promise you the world are apologetic about the companies poor service, tell you they have put a priority on the trade, speak with their Managers and still nothing is done. From day one they do not acknowledge receipt of paperwork, do not communicate via email or phone and even when promises are made to personally follow through, nothing is communicated. Do not ever consider using this service!
"Community" Bank preys on its vulnerable clients
I've been banking with BB for almost 18 years. Six years ago my circumstances changed and I became a Pensioner Concession Card holder. Two years ago BB introduced a no fee concession account. During multiple, monthly in branch visits and various phone calls and despite receiving my pension payments directly into this account, BB never once informed me of this, more suitable, FREE product.
Once I became aware of the concession account I sort to have past fees removed through AFCA. Long story short - BB don't have to disclose their products, even...
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Questions & Answers
It says I get paid tomorrow from Centrelink. Will my money go into my bank account tonight? And what time?
My cantrelink disability pension gets paid this Friday but is in my account Thursday , as it is a public holiday Friday will it be in any earlier?
I did my dole form at 4am this morning my payday is Friday when will I get paid
If your pay is normally in the bank Friday morning, it will go into your account Thursday at midnight, providing you have lodged your form within the centrelink timeframe and met reporting requirements
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