Excellent service. Some reservations
I've been with Bendigo's Turramurra branch for over ten years.
Service has always been good to great. Some hiccups.
Once I wanted a fairly large amount of cash in hundreds. I had teeed it up but their head office had not sent it. So Turramurra rang around to find the nearest branch that did have that amount in hundreds.
They are not so good with sending money overseas. I tried once and there was a huge amount deducted for the service. I complained. They dug down. It turned out that they had no direct arrangement with the foreign...
such know it all but DID NOT listen to what I had to say before jumping to conclusions again and again
Okay I have banked with this bank since 2015 because they were right next to where I worked and it was an easy account to open. Calling head office has not been pleasant once over the years. Today I received Ms Know it all, tells me what I just said to her, questions me but did not listen to what I had said which would have answered her question than laughs in a condescending way when I advised her Not to be a know it all on the next customer and LISTEN... DO THEY LISTEN...JUST TAKE A MINUTE TO LISTEN THAN YOU CAN ANSWER WITHOUT BEING SO RUDE ALONG THE WAY!!! BAD BANK, St George have always been nice to me, I need to change.
Don't waste your time, or theirs apparently because they will let you know about it.
From the very first meeting with Bendigo Bank, we were made to feel like a nuisance than a customer. It took months to have an equipment loan approved. They were completly disorganised, wrote the wrong names on our loan applications, didn't sign them properly, asked for information we had provided numerous times, the list goes on. Each time I called to ask a question, no one would know how to find the answer. Simple things like 'how much is left on my loan' was an effort to find out. I asked about internet banking so I could find these things o...ut myself and got no response. We just recently paid out the loan because we dont want anything to do with them which was also an appalling experience. The majority of the time they were sat on the phone trying to figure out how to do it. Then while they're on the phone to the equipment finance people getting a payout figure, they kept saying to them "I know it's short notice, Im sorry, I know it's a hassle", like we were doing something wrong by coming into the bank. Never again will I ever have anything to do with Bendigo Bank. Go to a bank that knows what they're doing and actually gives a dam about basic customer service because this bank is a joke.
Loan application response = crickets
Applied in person at Wyong Branch for refinance mortgage. Existing assets and excellent repayment history. No follow up, action or progression. Approved by other lender. Very disappointed with customer service
Do not trust this bank
Long term loyal customer in the past and couldn't have recommended them enough. Sad to say now, stay right away they are not safe for anybody especially women or other vulnerable groups.
They charge random fees for cards that were never asked for. Be careful of their horrible fees.
I recently started getting expensive card charges for an Account I never used. The card was not asked for and no one informed me of any charges. Then the person on the phone said i will be charged high amounts for fees if no money is in the account and they try and take money for the card. Just disgusting. No bank works likes this!
So glad to refinance and be rid of them
From the very start of our homeloan we had complications. The lender promised the world only to scrape through on our settlement date and then not offsetting out savings accounts to the homeloan as promised. 3 years we missed out on the offsetting until the bank realised. He was hopeless when liaising with our lawyer about settlement. They had to chase the lender! It was such an anxious time we had no faith it would happen. Then 2 years on when we wanted to discuss interest rates we were told to wait as they might drop and if we wanted to have...an appointment to change our rate THERE WOULD BE A CHARGE!!! Look for banks with no fees because Bendigos are ridiculous. The online app and system itself (interface) is hopeless. Getting proof of statements does not work. they have not been uploaded correctly and the filter option only goes to 6 months. They still use a clunky code system when you want to transfer money. A 'community bank' is all a marketing ploy. The only good thing is that the branches are open later than 4pm which is handy.
The better big bank! What a joke!
I banked with bendigo for a number of years and learned the hard way that they are only interested in corporate profit and have no interest in its customers nor the communities it operates in. There are honest banks out there, do not trust bendigo with your accounts.
AVOID!! Don't use them for business banking!!
We have been with Bendigo Bank for 3 Years after leaving one of the 'big 4' who we had been with for 23 years. Bendigo Bank's business service is almost non existent. They promised us the world and said that they were big enough to handle our business and so on - big mistake. They have been completely incompetent in almost every area in our dealings with them. Every interaction we have with them lately is an uphill battle. Our business manager even refused to answer our phone calls for nearly a week! Anyway, its goodbye to BB - all they've done...is embarrass us with our suppliers and cost us a packet of money. Thankfully 3 other banks are actively vying for our business so we'll see where that takes us! PS The only reason they get 1 star is because of their community support.
Automated service is long winded, convoluted, and laborious.
No call back in the 9-15 mins advised. Waited 30mins, then I called to be pushed to back of queue and then advised by yet another robot that a call back would now be between 23 and 44 mins. No email address, no service, just an excuse by yet another Corporation to charge us service fees for no service. Tried to sort out my very simple question with a real person at Bank only to be given cold shoulder.
avoid this stupid "BANK"
takes 8 months to go through your homeloan refinance, keep asking the same docs again and again...... find all excuse to change their minds but NEVER say NO to waste your time.
So Glad We Made the Change
Initially hesitant to make the huge change when refinancing with another bank, Wendy Truter (Loganholme branch) helped make the entire process smooth and easy. Bendigo Bank is saving us $10,000 a year compared to a major bank (starts with ‘W’, ends in ‘estpac’) which wouldn’t even call to discuss or negotiate. Since then, they have further lowered their interest rates to assist during the pandemic, without us even requesting. Every branch we have visited (props to Ormeau specifically) have been pleasant and friendly. We are so happy with the change and recommend you to everyone we discuss finances with.
Their ATM stole my card...pathetic phone staff
For absolutely no reason,no warning...this banks ATM decides to steal my card(non bendigo card)
and to top it off the smarmy little wench on the phone tells me after I ask for a manager, talks over me and tells me she is ending the call...but not before ...in her foolish sarcastic voice tells me to have a lovely day????...damn you!
Very good products and the best customer service ive had, really friendly and willing to go above and beyond to answer any and all of my questions throughout the process.
Don’t go near this bank
After refinancing through a different bank, I was told my home loan needed to become a business loan on a property I own. It was the only way to take out equity so I agreed. The rate was similar. Amazing bank manager and experience, 5 star. However After 3 years the manager left the bank and was replaced with someone else. Somehow he decided to bully and single me out, and I was told that as I lived overseas my interest rate would be going up. So from around 5%, overnight I had to pay 9%, despite never missing a loan payment, the property valu...e going up 7x what it was when I got the loan (total value of loan was only 1/10 what I had outstanding with the bank) or other factors. Agreed to give the bank tax returns from years ago (not sure how they are supposed to help when loan payments are always on time?) but I’ve been told that the extra payments I’ve made won’t be refunded, despite the area manager saying they would be. Have contacted so many different people and departments within the bank that I’ve lost count. They send you all over the place p, and many people call you and don’t fix the problem. Even the bank branches I’ve been into laugh at me when I say my interest rate went up. They say that’s impossible, rates are going down! I tell them to look at my file and they are always bewildered and claim they have never seen anything like that in their life! Taking story to the media. Avoid this bank as they will screw you over.
Love using new online format. Also need to share... 24 hr help, my password problem solved immediately.
My experience was patient and professional customer service with the 24hr service. So helpful in my emergency with a password problem. Couldn't fix online.
Was organised with steps thru to resolution.
Great service Ming Fu
I did home loan 2 years ago with Ming Fu (doncaster branch), he did great job & provide best interest rate & service, even sometimes night time he still call & communication with you.
Last week we transfer the variable rates to Fix , he did for us so efficiently & get great deal for us again.
Just want to say thanks Ming.
Opened an account with Bendigo Bank yesterday to shift my banking across from another bank, including a credit card balance transfer (Offered 9% 6 mths). Was conditionally approved. Online banking seemed pretty easy to use. Later that day I received a notification to say my credit card app was declined. Not interested in new customers obviously. Very disappointing, especially after having closed my other accounts. Called for feedback, was told I didn't meet their lending requirements??? May as well stick with the big four, just a regional bank run by amateurs pretending to be something they're not. Don't waste your time.
Poor customer service no help over phone
Very poor to bank with charged really high fees considering I only had 1 account with them.call centre takes forever to get through went to close down account in branch and were told they only would take cash to close down account pay fees or use a different Bendigo card which I didn’t have very poor
A worse atm
I needed to do a atm withdrawal and I was trying one of Bendigo bank atm in Doncaster, one block from Aldi at Mitchell St, opposite Dan Murphy Store.
I couldn’t find any other atm in the nearby vicinity.
I was disappointed to learned
Bendigo bank atm still want to charge a $2.50 fee per withdrawal transaction today !!
I understand all banks removed atm transaction fee last year.
I can’t believe hearing radio advertised Bendigo bank as a better big bank!!
Today ...I realised it was a fault and mis-leading advertisement !! If they couldn’t improve their atm machine to compete with other banks! How can they compete other products and services, how can they say they’re a better bank!!?? Please check it out Don’t let them fool you ...
Questions & Answers
Hey gang, I get my centrelink normally paid @ around 12am every Wednesday fortnight WA time, my question is due to the eastern states on daylight savings & WA dont will it go in my account 2/3hrs earlier then normal???
Thank u & all feedback is very much appreciated.
I am meant to be paid tomorrow from centerlink will i get paid today instead
I made a payment using my debit card and it says pending and has for over 24hours now when will it be processed
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