??!
1 photo
Bendigo Bank

Bendigo Bank

Branches, Online
2.1 from 262 reviews

Reviews

(42)
(22)
(17)
(19)
(162)
  • Transparency
    1.9 (42)
  • Customer Service
    1.8 (46)
  • Topics
    • General Transactions (39)
    • Business Banking (9)
    • Loan Application (9)
    • New Account (7)
    • Credit Card Application (6)
    • ATM Experience (5)
steve y.

steve y.Darling Downs, QLD

Pathetic

published

Withholding my emergency payment during this corona virus pandemic, it's been four days so far and that's not legal, pointing the finger at others to take the blame off them

Transparency
Customer Service
Skittles G.

Skittles G.Greater Melbourne (Inner), VIC

Used to be good but then they got greedy...

published
Transparency
Customer Service
TopicBusiness Banking and General Transactions
ingam60

ingam60Perth, WA

  • 32 reviews

Avoid at all costs - joke of a bank

published
Transparency
Customer Service
TopicLoan Application
Banks

Find out how Bendigo Bank compares to other Banks

Know better, choose better.

Compare all
aussievic0

aussievic0Illawarra, NSW

  • 2 reviews

Have never had a problem - 3 years

published

Have been with this bank for approximately 3 years having moved from the IMB (30-40 years) and perform 99.5% of my transactions online on a PC. I have never had a problem. When I requested to open another account it was done almost immediately online. Requesting another card took less than a week. Most of my messages through the PC app. have been answered within a day. Suggestions and questions have all been politely acknowledged and commented upon or answered. The very few occasions I have visited or spoken to my Nowra branch have been fruitful and politely handled. I don't expect every staff member to know everything about banking only to know from where to get the answers when they don't.

Transparency
Customer Service
TopicATM Experience, Credit Card Application and General Transactions

The worse bank I've ever seen in whole my life

published

0 customer service, 0 security, 0 in everything. What you will do if a bank doesn't want to return your money and simply says go and make a complaint. Someone stole the money from my account and i put 2 requests and haven't heard anything for 2 months, they close my case without notifying or explaining what happened, gave me a number to how I can make a complaint if I'm not happy. unbelievable!! don't waste your time and energy with this bank...

Transparency
Customer Service
TopicGeneral Transactions
Simon mc

Simon mcMetropolitan Adelaide, SA

  • 2 reviews

Deliberately obstructive and incompetent

published

While trying to establish and administer an estate account for my late father who was Bendigo Bank customer, bank staff provided incorrect versions of internal forms then rejected the form once we had the document witnessed by a JP.
Process has taken forever and bank staff are evasive or downright obstructive when questioned....as they hold dad’s money they naturally also hold the power over releasing it.
A terrible organisation to deal with

Transparency
Customer Service
TopicNew Account
jamii

jamiiSydney Surrounds, NSW

  • 5 reviews
  • 1 like

Shocking customer service

published

I recently applied for a lowrate mastercard took them 5days to reply i have above average credit score supplied pay slips then they wanted bank statements i cancelled it i applied to one of the big 4approved in one hr card is on its way 2000 limit i only wanted 1000 from bendigo hopeless service bendigo bank

Transparency
Customer Service
TopicCredit Card Application
Chris

ChrisVictoria

  • 5 reviews

Competitive? Not at all.

published

Cant think of anything good about this bank. Why are they not competitive? Their money is worth more than other banks apparently. Terms, interest rates, savings interest rates, fee's. There is no reason to bank with Bendigo.

Transparency
Customer Service
TopicGeneral Transactions

I wish Bendigo bank did do bank processing on weekends like other banks do

published

I wish Bendigo bank did do bank processing on weekends like other banks do. To help there customers I called Bendigo bank 3 times and got 3 different answers one officer said that it will be done Saturday when other 2 said that they don't do processing on weekends

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review

Banks

Find out how Bendigo Bank compares to other Banks

Know better, choose better.

Compare all
GG

GGCentral Queensland, QLD

  • 4 reviews

Go elsewhere

published

Have been with them for over 8 years. I have never seen such incompetent banking. They even said they had security over 3 units that we didn't own. I am in the process of moving away from bendigo but they are being extremely obstructive.
My advice...bank elsewhere

Transparency
Customer Service
TopicGeneral Transactions
Aussiegal

AussiegalSydney

  • 4 reviews

Thankfully - not one of the Big Four

published

I have been with Bendigo for about 3 years. I did find their website a bit difficult at first. Once I rang customer service, I was fine. They have a good security, rotating log in code, if you bank online. The service at the branch was very personal and helpful. It was quite crowded and busy, but hey, aren't they all. They donate decent sums to local charities. I like that! I have not seen their name published in the media about ripping off or cheating their customers. - unlike, unfortunately other banks I am with.

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review

K T.

K T.

  • 4 reviews

They used to be good, now they are dangerously incompetent. Be very careful if you use their travel app!!!!

published

Bendigo bank used to be quite good, now they are actually a dangerous bank to be with. Their latest travel app is EXTREMELY DANGEROUS and may leave you stranded in a foreign country with no ability to get cash out or to pay for anything! Very very dangerous bank to be with.

Transparency
Customer Service
TopicATM Experience, General Transactions and New Account

Berwick Bendigo Branch terrible to Deal with

published

We have been with Bendigo for a few years and each time we had to dreal with Berwick Branch is terrible. It takes over 2 months to action everything. We have been trying to change banks and its close to impossible their processes are lengthy and they never keep to the dates that they provide their consumers.

Transparency
Customer Service
TopicBusiness Banking, General Transactions, Loan Application and New Account
Kassara B.

Kassara B.Metropolitan Adelaide, SA

Disgusting would not recommend

published

It's not reliable, I've been with them 12mths, customer service representatives that know nothing about the way the banks run. You ask questions about payments no one seems to know a can thing, they don't process on weekends

Transparency
Customer Service
TopicGeneral Transactions
fiona.sunner

fiona.sunnerSouth East Queensland, QLD

Extremely rude 'support' staff

published

The call centre staff are extremely obnoxious and unhelpful, and are very rude to elderly customers. I would go as far to say, as they are discriminatory to the elderly and do not help them with internet banking difficulties. I'll be removing all my investments as soon as possible.

Transparency
Customer Service
TopicBusiness Banking and General Transactions
Banks

Find out how Bendigo Bank compares to other Banks

Know better, choose better.

Compare all
Bruce W.

Bruce W.

  • 2 reviews

Lack of communication

published

I was planning to change my personal, business and SMSF banking to Bendigo Bank. As part of the transfer, I needed an investment loan for a rental property. I had to provide Bendigo Bank a huge amount of personal and business records and then never heard from them again. Following up a couple of months later I was told that they were not providing investment loans. What a waste of time, so now Bendigo Bank is blacklisted and the shares I had in the bank disposed of.

Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions, Loan Application and New Account
Administration R.

Administration R.Southwest, VIC

  • Verified customer

Business Master Debit Card replacement from hell

published
TopicBusiness Banking and General Transactions
shez

shezWheatbelt, WA

No account--no service!

published

They are the only bank in cunderdin w.A. Anyone can use their atm, went inside to break down a $50 note, was refused as I was not an account holder!

Transparency
Customer Service
TopicGeneral Transactions
Vin Lever

Vin LeverMid North Coast, NSW

  • 12 reviews
  • 2 likes

No my cup of tea

published

I have a Bendigo Bank for a a while but did not use as interest rates were low and term deposits rate were low also - a person can do better elsewhere.
Recently I went to my local back to start using the account but found they are pushing people into phone banking. I don't do phone banking.
Apparently to use you account you have to have a phone app. You can't just do it online/internet and then there are references to electronic "tokens". I do use online banking services and some institutions send verification codes for transactions - no problem.
No sure what the future of banks on the street front is if they are pushing this kind of digital banking.

Transparency
Customer Service
TopicGeneral Transactions
casey13

casey13Western District, VIC

  • 14 reviews

Lies after lies

published
Transparency
Customer Service
TopicGeneral Transactions
Page 1 of 14

Questions & Answers

Louise R.

Louise R.asked

If I get paid on Monday and it goes in the bank on Tuesday what time will that be

1 answer
aussievic0
aussievic0

Your question is somewhat un-answerable in it's current form. But, I believe that to be payable on a Monday it would have to have been paid into your account before the Monday, possibly on Friday - this depends on whether the bank operates on the weekends. Actually I believe that being paid on a Monday is not a viable (or legal) option and you should seek more information from your union/accountant.

Louise R.

Louise R.asked

If I get paid on Monday but goes in on Tuesday what time will that be

No answers
Yew

Yewasked

On average, how long does it take for a BB credit card application to be approved?

It's been 5 days and so I called for an update and was told that it won't be processed until late next week. Is this normal?

1 answer
jamii
jamii

Yes it can take up to 10 buisness days that is then they may require additional information

Get an answer from our members and Bendigo Bank representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.