Bendigo Bank

I was planning to change my personal, business and SMSF banking to Bendigo Bank. As part of the transfer, I needed an investment loan for a rental property. I had to provide Bendigo Bank a huge amount of personal and business records and then never heard from them again. Following up a couple of months later I was told that they were not providing investment loans. What a waste of time, so now Bendigo Bank is blacklisted and the shares I had in the bank disposed of.

They are the only bank in cunderdin w.A. Anyone can use their atm, went inside to break down a $50 note, was refused as I was not an account holder!

I have a Bendigo Bank for a a while but did not use as interest rates were low and term deposits rate were low also - a person can do better elsewhere.
Recently I went to my local back to start using the account but found they are pushing people into phone banking. I don't do phone banking.
Apparently to use you account you have to have a phone app. You can't just do it online/internet and then there are references to electronic "tokens". I do use online banking services and some institutions send verification codes for transactions - no problem.
No sure what the future of banks on the street front is if they are pushing this kind of digital banking.

After 40 years with one of the Big 4 banks we thought it was time to look at other options. All our lives we had been model customers of 2 of the major banks paying off 5 mortgages over the years. We fell for the Bendigo Banks advertising promise of a better experience, only to discover they were even worse! No customer skills at all, the Manager at the Cooroy Branch was aloof and rarely interested in returning calls. The process of dealing with all the staff was disjointed and tedious. A complete fail.

Today Bendigo Bank Cyber Crime team, saved me from an attempted fraudulent transaction, I was informed within minutes of the attempt. They are on duty 24/7 Bravo Bendigo !. In fact my 17 years with a Bedigo has been a good experience

September 20th 2019 Update: Rural banking
Have been with Bendigo since 2003, never an issue, Bendigo still has branch's with people, helpful people, but the phone banking is 24/7 so I use that mostly. Bendigo has recovered my money from a fraud once, and recently stopped an online attempt in progress, their fraud team is there 24/7 wonderful people, and when my account was locked to protect it, they organised for me to get money when needed.

Looks like the Bendigo bank has big bank syndrome; how to rip off more customers and give less service.
Slowly all the Bendigo bank Atms are going out of shopping centers. Sure they have kept the ones at the banks, but trying to park near a bank!!!!!???? Most BIG BANKS have banks in shopping centers, and have atms everywhere. After being with the Bendigo for years.....I feel let down big time. I am looking for a decent smaller bank.

Sitting on hold for over 30 min, plus loads of fees on my accounts. There are other banks doing it better.
They also don't offer any reward scheme's for flying or anything else.

I don't want to give this bank 1 star. This bank has taken out so much fees that it leaves me broke. There is not a strong enough word to describe the feeling of looking into your bank account and discovering the bank has taken fees for something. Not small fees either. I am so fed up with this bank and it's rude customer service. The face to face customer service has been extremely rude, not on one occasion either. Have changed since that ignorant experience and can say I am extremely happy with my new service and customer service. Also why can't the customer describe the ugly experience they have with banks.

After 40 years with this bank and the closure on Saturdays and closure of community branches its time for me to move to one of the big 4 in protest of the recent changes.

I got scammed by a sophisticated scam artist on Gumtree and i was banking with UP (Owned by Bendigo) and so far i've had to deal with Bendigo bank for the case and no one at Bendigo has a clue what to do when something serious such as fraud happens. Branch knew nothing, case managers know nothing. No one can help me and it's all because i chose Australia's least competent bank. Stick with the big boys.

Oh dear, watching open hours shrink, now no Saturday opening, gee why am I banking with them, can no longer pop over on Saturday nor pop in on the way home

October 28th 2019 Update: Bad service

Bendigo bank your adds say leave the big four and come to u, tell me why??? Shorter hours, opening later and closing early during week closed Saturday, queues getting longer, today 2 staff on queued out the door. And u call this good service

I’ve been with this bank a few years after taking over the morgage after a death in the family.the bank is happy for me to pay the account but I can’t check the account online. I’ve asked for regular statements to be sent one of whichI received.upon questioning the bank I was told the letters had been returned undelivered. The address was correct.