Withholding my emergency payment during this corona virus pandemic, it's been four days so far and that's not legal, pointing the finger at others to take the blame off them
Used to be good but then they got greedy...
I just changed banks because of you guys closing 1 of my accounts over something so pathetic - but I really dont mind, am very glad that I have been put in this situation with whats going on in the world lol...
Been with you guys for over 10 years and have been getting treated like a piece of crap more and more all the time!!!
I'm sooo glad I moved my business account to the commonwealth a few years ago because you dont care about the little people.
Some things you promote yourself with -
Avoid at all costs - joke of a bank
Learn from my expensive & time consuming lesson - steer clear of the Bendigo Bank "community" branches. Applied for a investment home loan at the Mission Beach QLD branch, was promised the world but as weeks turned to months we came to realise that we'd been fed utter rubbish and the Manager didn't have a clue what she was doing. Two month later when approval of our loan was "imminent" we find out the correct paperwork hadn't even been completed, let alone lodged... we'd been strung along completely! Absolute joke of a 'bank'. Thousands of doll...ars lost in default interedt thanks to them, not to mention sleepless nights. Clearly their issues are greater than branch level, when I complained the first time to their central call centre and was told to expext a call first thing Monday I never heard a thing! Then when you try find out the district manager I was told we can't give out those details!? Sadly, don't waste your time supporting local.
- Verified customer
Have never had a problem - 3 years
Have been with this bank for approximately 3 years having moved from the IMB (30-40 years) and perform 99.5% of my transactions online on a PC. I have never had a problem. When I requested to open another account it was done almost immediately online. Requesting another card took less than a week. Most of my messages through the PC app. have been answered within a day. Suggestions and questions have all been politely acknowledged and commented upon or answered. The very few occasions I have visited or spoken to my Nowra branch have been fruitful and politely handled. I don't expect every staff member to know everything about banking only to know from where to get the answers when they don't.
The worse bank I've ever seen in whole my life
0 customer service, 0 security, 0 in everything. What you will do if a bank doesn't want to return your money and simply says go and make a complaint. Someone stole the money from my account and i put 2 requests and haven't heard anything for 2 months, they close my case without notifying or explaining what happened, gave me a number to how I can make a complaint if I'm not happy. unbelievable!! don't waste your time and energy with this bank...
Deliberately obstructive and incompetent
While trying to establish and administer an estate account for my late father who was Bendigo Bank customer, bank staff provided incorrect versions of internal forms then rejected the form once we had the document witnessed by a JP.
Process has taken forever and bank staff are evasive or downright obstructive when questioned....as they hold dad’s money they naturally also hold the power over releasing it.
A terrible organisation to deal with
Shocking customer service
I recently applied for a lowrate mastercard took them 5days to reply i have above average credit score supplied pay slips then they wanted bank statements i cancelled it i applied to one of the big 4approved in one hr card is on its way 2000 limit i only wanted 1000 from bendigo hopeless service bendigo bank
Competitive? Not at all.
Cant think of anything good about this bank. Why are they not competitive? Their money is worth more than other banks apparently. Terms, interest rates, savings interest rates, fee's. There is no reason to bank with Bendigo.
I wish Bendigo bank did do bank processing on weekends like other banks do
I wish Bendigo bank did do bank processing on weekends like other banks do. To help there customers I called Bendigo bank 3 times and got 3 different answers one officer said that it will be done Saturday when other 2 said that they don't do processing on weekends
The reviewer stated that an incentive was offered for this review
Have been with them for over 8 years. I have never seen such incompetent banking. They even said they had security over 3 units that we didn't own. I am in the process of moving away from bendigo but they are being extremely obstructive.
My advice...bank elsewhere
Thankfully - not one of the Big Four
I have been with Bendigo for about 3 years. I did find their website a bit difficult at first. Once I rang customer service, I was fine. They have a good security, rotating log in code, if you bank online. The service at the branch was very personal and helpful. It was quite crowded and busy, but hey, aren't they all. They donate decent sums to local charities. I like that! I have not seen their name published in the media about ripping off or cheating their customers. - unlike, unfortunately other banks I am with.
The reviewer stated that an incentive was offered for this review
They used to be good, now they are dangerously incompetent. Be very careful if you use their travel app!!!!
Bendigo bank used to be quite good, now they are actually a dangerous bank to be with. Their latest travel app is EXTREMELY DANGEROUS and may leave you stranded in a foreign country with no ability to get cash out or to pay for anything! Very very dangerous bank to be with.
Berwick Bendigo Branch terrible to Deal with
We have been with Bendigo for a few years and each time we had to dreal with Berwick Branch is terrible. It takes over 2 months to action everything. We have been trying to change banks and its close to impossible their processes are lengthy and they never keep to the dates that they provide their consumers.
Disgusting would not recommend
It's not reliable, I've been with them 12mths, customer service representatives that know nothing about the way the banks run. You ask questions about payments no one seems to know a can thing, they don't process on weekends
Extremely rude 'support' staff
The call centre staff are extremely obnoxious and unhelpful, and are very rude to elderly customers. I would go as far to say, as they are discriminatory to the elderly and do not help them with internet banking difficulties. I'll be removing all my investments as soon as possible.
Lack of communication
I was planning to change my personal, business and SMSF banking to Bendigo Bank. As part of the transfer, I needed an investment loan for a rental property. I had to provide Bendigo Bank a huge amount of personal and business records and then never heard from them again. Following up a couple of months later I was told that they were not providing investment loans. What a waste of time, so now Bendigo Bank is blacklisted and the shares I had in the bank disposed of.
- Verified customer
Business Master Debit Card replacement from hell
My association with Bendigo Bank goes back to days before it merged with Adelaide Bank (about 10 years ago). Back then I cannot complaint on services they offered. Two years ago I started a family business, so naturally I chose Bendigo Bank to open a business transaction account. Everything seems fine until a week or so ago. A fraudulent transaction occurred overseas using my Master card details and I received a SMS alert from the bank. Much appreciated on this. So I organised to get a replacement debit Master card first thing in the morn...ing of (Tuesday), 19/11/2019. Well as I write (Thursday, 28/11/2019), I'm still waiting for that replacement card! Just imagine that I'm trying to run a business and cannot buy supplies, stock etc. for days! Furthermore, I cannot even update card details so my direct debit payments for various services can continue! Mind you, my local Bendigo Bank branch even submitted another card replacement request this week, as the previous one hasn't even been dispatched after a week! The promise of an express delivery (due to business nature) of the card is taking 9 days and still counting! I have used other banks and replacement card usually arrived within 5 days! Clearly this is something that Bendigo Bank still struggle to achieve! In the meantime, I'm paying monthly account fee to get such a poor service! As for the fraudulent overseas transaction involved my Master card ... Bendigo Bank has identified it as an unauthorised purchase and I confirmed this. I still have to wait for 45 days for them to return over AUD$800 to my account! This really is a joke ... NOT!
No account--no service!
They are the only bank in cunderdin w.A. Anyone can use their atm, went inside to break down a $50 note, was refused as I was not an account holder!
- Verified customer
No my cup of tea
I have a Bendigo Bank for a a while but did not use as interest rates were low and term deposits rate were low also - a person can do better elsewhere.
Recently I went to my local back to start using the account but found they are pushing people into phone banking. I don't do phone banking.
Apparently to use you account you have to have a phone app. You can't just do it online/internet and then there are references to electronic "tokens". I do use online banking services and some institutions send verification codes for transactions - no problem.
No sure what the future of banks on the street front is if they are pushing this kind of digital banking.
Lies after lies
I have held my banking with Bendigo Bank for over 15 years. You can not have a direct debit set up with them for a Friday. Friday morning I checked my bank had plenty of money in for my car payment due that day. Finish work Friday afternoon and see my account is almost $300 in the red. I am then left all weekend wondering if Bendigo Bank are going to honour the car payment or not. Come Monday they don't, have held my money all weekend and finally decided to give it back. Our local branch is open on a Saturday but Warrnambool no longer does. I c...ould have gone to the local branch on Saturday to deposit extra funds but was not aware of the situation as Bendigo Bank do allow some transactions over the weekend but not when it comes to direct debits. They'd rather invest peoples money then let them have it.. Simple if there isn't enough funds dishonor the payment leave the person's money in their bank account. Absolute crap telling me we don't get the reports back until Monday but you've allowed a refund to process over the weekend. Very poor behavior from Bendigo Bank Warrnambool, [name removed] would not allow me to talk. Sad you lose sight of being a decent human for your income.
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Questions & Answers
If I get paid on Monday and it goes in the bank on Tuesday what time will that be
Your question is somewhat un-answerable in it's current form. But, I believe that to be payable on a Monday it would have to have been paid into your account before the Monday, possibly on Friday - this depends on whether the bank operates on the weekends. Actually I believe that being paid on a Monday is not a viable (or legal) option and you should seek more information from your union/accountant.
On average, how long does it take for a BB credit card application to be approved?
It's been 5 days and so I called for an update and was told that it won't be processed until late next week. Is this normal?
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