Need more stars
I have been a customer for 5 years and I have never ever had any issues and if mistakes happen they are super fast to correct them. Customer service is on a completely different level, they are always respectful, go above and beyond to help whether it’s sizing or just general questions. Dispatch and delivery is the fastest opposed to so many online stores. I can’t say enough good things about Berserk and the staff absolutely amazing 10+ Stars!!.
Best customer service and quality merchandise!
Beserk has the best customer service, and everything I have ordered over the years has been perfect quality and shipped on time/early! Issues with a pair of unavailable preordered shoes I wanted were resolved instantly by the wonderful team at Beserk, a very happy customer!
This place is the best, the staff r the most helpful, caring, polite n knowledgeable people. Staff are happy to see u.
Refunds or exchange are easy n quick. Product's are fantastic you get what you pay for, the quality is great.
Excellent website, great range of alternative products, and amazing service
I've been regularly ordering with Beserk (namely hair dye, but a variety of products) for a number of years now, and I'd say the service has only gotten better.
Navigating the store is easy, there's plenty of categories to view and click through so you really can get down to brass tacks and find what you're looking for. Added to this there's a huge range of products available - were I not a loyal buyer of the brand of hair dye I purchase (or god forbid they stopped creating that brand) I would gladly still go to Beserk to buy another hair dye...product, or any other goodies! What impresses me most, every time, is their prompt and affordable shipping. My orders with Beserk are almost literally the only online order that I don't monitor and worry about because they ship so efficiently and I've never had a single issue with them after years. My items are always packaged properly and beautifully, it's obvious their team take care and pride in their work!
Excellent website, products and customer support.
I have made several orders through Beserk and they have all been great.
I had trouble with one faulty product and they went above and beyond to fix the issue.
Communication was very quick and super friendly.
Prices are amazing and dispatch times are really quick.
Highly recommend this smaller buisness.
Delivery was lighting fast best price and perfect packaging can't say enough great things about this store so many incredible things to buy ill be back and back and back and back couldn't be more impressed
Legendary online store and very helpful when needed/ultra fast shipping
I recently purchased almost every Manic Panic Professional hair colour haha, anyways I tried to use 2 coupon codes using my points, but messed up when I didn’t read that you can only use 1 at a time.
Promptly got in contact with them over messenger, asking if my points could be refunded as 200 points = $200 spent so yeah don’t really want to loose that. Got told they sure can, gave my email and the points were promptly refunded to my account yay! absolutely astounding service.
Ginormously(sp) wide range of products, you can be looking at th...eir range of goods for hours if you keep stopping to look at things. Decently priced, some stuff feels expensive like the clothing, but I guess your paying for the names. Hair colour variety is unimaginable! there’s so many choices! but ultimately Manic Panic works best for me. Cool plush toys/homewares etc You’ll always end up spending a lot here, but it’ll be worth it.
These guys know how to run a professional business! I screwed my order up with the delivery method, not only were they on top of that mistake, but fixed it fast. Professionally (especially Kacey] they are outstanding!! Love the items I bought, especially the vegan make up! Really impressed! My favourite store!!
Best customer service and delivery times I’ve had in years ! 100 out of 10
I found beserk on a Google search for demonias and I cannot stress enough how impressed I am!! The products arrived quickly and perfectly packed ! The only downside was one set of interchangeable accessories were missing - but as it was a crazy time with the pandemic I just sent an email explaining the situation, and was met with some of the best customer service I’ve had in years. The team kept in contact with me for as long as it took to get my accessories out from the USA and into Australia, and even gave me a call when they arrived !! Kasey...(who served me- and replied within a few hours of my first email) has been so kind and helpful ! 10/10 for products and service. I highly recommend this store to anyone looking for anything slightly out of the ordinary. Ive had so many compliments on my shoes and I can’t wait to order more !!!!
Excellent online customer service!
I had placed an order for a few items a few weeks ago and I was informed one of the items had just gone out of stock. I was contacted immediately by Kacey and they gave me a few options to help my problem! It was resolved within the hour and I will be happily waiting for my order to come through! I have ordered through berserk before and the products are high quality and amazing so I’m sure to buy through again and am very pleased with the staff onboard ❤️ Thank you again, Kacey! ❤️
Literally the Best Shop Ever
The store is so easy to navigate and find everything you're looking for. The shipping time was SO FAST! My items got here (Melbourne) in the middle of a pandemic in a matter of days. Shipping was also free since I spent over $89. The products are such good quality and are so comfy to wear. The customer service is perfect and the people who help are always so sweet and do their best and do everything they can to ensure they can help you with all of your needs. Overall, Beserk is just the best and I love it.
The best alternative online store
Beserk ships everything EXTREMELY quickly, their customer service is the best, they have a huge range and they are my number 1 go-to place to order gothic clothing, homewares and hair products. (seriously, their customer service is by far the most friendly and helpful I have ever come across)
My not so local, local.
I almost exclusively order from beserk for clothing, homewares and gifts. They're also super onto the packing and getting the order out. Great range always updating and the service is always fantastic. Also the inbuilt rewards system is always tempting me to buy new stuff! They are the best source for UK and US brands like Killstar and Restyle for Australians
Always a pleasure to buy from :)
I’ve been buying online from Beserk for many years now.
They’re products are fantastic quality, they ship out items super fast and their customer service is exceptional.
Thank you, Beserk team, for always proving the best of everything :)
The best Alternative fashion
I found Beserk through scouring the internet for interesting fashion and made a small order from them as it was my first and my delivery was sent out the next day as I ordered after 2pm and arrived to me 2 business days after dispatch in semi-rural Queensland which is faster than anywhere I’ve ordered from.
The clothes were packaged beautifully in a cute little bag and had obviously been handled with care.
I also contacted customer service as they had a point system I was unaware of, so I emailed and was helped within an hour by Nikki who added my points with no qualms.
I also received two complimentary cute little candy hearts in my package ❤️
love all their products,
im a new customer but Beserk has amazing service, they answered all my questions and they even give u a complimentary love candy with your package! so sweet, would recommend to anyone xx
Excellent customer service!
I've been a loyal customer with Beserk for more than 3 years now, and will continue to be for a long time. Their shipping is always fast, I've never had any problems from their end with orders, and they're always open to any requests I have with my orders! I'd rather buy from Beserk than directly from the brand as I find this company to be more reliable than most of the brands themselves. Highly highly recommend!
First time shopping with beserk and when my order arrived (early too) the shoes were too small, my fault not theirs (weird sized feet) I emailed the customer help and got a quick lovely response from a lady called kasey who was able to answer all my questions and help me exchange them for a different pair, she also explained how the process works so I was well informed, best online support I’ve ever had , 10/10
Still haven't recieved my order. Waited for my estimated delivery date and the required extra days i was told with my shipping and i still don't have it nor have a had help locating it. Not happy at all
Every think was as pictured / described.
The quality was excellent.
The delivery was very fast.
I would 100% shop with Beserk again.
They had a little something for everybody which I think was the best part for me.
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$89.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday, Plus Size and Swimwear|
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