Best And Less Travel

Stay away from these guys find any other agent or you'll regret not heeding this warning – Prior to COVID circus we all endured we did use their Blacktown branch with no issues & they looked after us the customers. After COVID this branch closed down & naively traveled to Parramatta branch to book our New Zealand Princess cruise through them. At the outset we found the lack of rapport or customer care , sadly we ignored the initial… Read more

contact. This agent continued attempts to sell add ons we weren't interested in. Long story short we went on our cruise & found out unlike previous cruises we had no travel spending credits. I approached customer service desk onboard & was politely informed I need to speak with the booking agent as Princess had no input on those credits.

Previous cruises we had $300 each in spending credits, we aren't silly we know that those are just an over charged amount by the system which encourages passengers to spend onboard.

I have made numerous contacts yesterday to speak to an office manager promptly told he is unavailable, second phone call told us he is on leave.

We want this agency to make good on their end where our over payment went at least $600 , we saw an advert for the cruise in February for $1700 per person, we booked the cruise for Christmas and were told the per person price was $2,500 per person. So we paid a further premium fee of $800 per person and on top of that premium this unscrupulous agent ripped us off at least $600 in credits.

Beware enter at your own risk this Parramatta branch is anything BUT BEST & LESS if you have any doubts please do an internet search for reviews on these charlatans by many other suckered people. After the premium fare we paid a further fee of $800 per person on top of the fare... I want them to explain to whom did they give our credits?

Forgot to mention they gave me an email address feedback@bestandlesstravel.com.au but they blocked my customer email don't you think this is unscrupulous business conduct?

I'm not making this up...

Horrible – Most disgusting travel agency to deal with. Incompetent bunch. They make a mistake with the tickets and then blame it on the customer saying you have to check the details. Made us pay extra $450 for their mistake. Didnt book our meals properly and asked us to directly deal with airlines. This company should not be operating in Australia. Disgusting bunch. I dont know how these guys sleep in peace after cheating people.

Best and Less (name itself speaks) – I would like to Thanks the whole team to getting in touch with me. Special thanks to Sameeha who have taken care of the ticket really well finally. I have been booking all my tickets with them and in future will continue to do that. Show details ·  1

Rahul Tickoo has given excellent customer service with lot of Patience – Rahul Tickoo have excellent service with loads of patience, inspite of me changing dates few times to get the best fare, his voice remain calm and friendly, ready to help. Keep up the good work Rahul, very impressed. Thank you, M Show details ·  1

Great company and good service – I was a bit worried to book flights with Pricebeat Travel after reading all negs, but I had past negative experience with other way more expensive agencies, so I decided to give it a go. I can't really fault these guys. Courteous, professional, quick to respond to queries, and cheaper than anyone else. The ticket issue process is a bit tedious… Read more

with names verification via email back and forth. But when I thought about it again, it's actually a foolproof process where customer is forced to correct potential typos, misspells etc. I booked 4 tickets, and it would cost me dearly if I'd made a mistake. Good on you, guys.

Pathetic Administrative service – The refund process is very slow and not communicated properly to the customers. The customers get an email about refund application confirmation and then not communicated at all for 90 days or until the refund is processed. Show details

Your so called consultants need to be asked to go home and not work for best and less travels any more – Your so called consultants no more care for your old customer since 2012. Show details

Terrible Experience with booking #CR412188 – I made a booking with this people initially. Later I had to reschedule due to flight cancellation from airlines. They started asking for admin fee to change the dates which is not mentioned earlier. Then I had to reschedule due to personal reasons and again they've charged admin fee. Atlast, due to border closures the tickets were cancelled from… Read more

airlines and I've asked for a refund. They said airlines are not offering refund instead they extended the re-booking period to 2022.

Tickets issued for travel during 01 January 2020 to 30 October 2021 period only

New ticket must be issued on or before 30 June 2022

New ticket must be fully utilized (travel completed by) 31 December 2022 Apart from this they haven’t informed any conditions. Now I've contacted them on 10th May and they didn't respond to me for a week. I had to call them while I'm in India to respond to my query and now they added some other conditions. 1) I can't book the tickets now from India to Sydney, it should be round trip only. THIS IS NEVER BEEN INFORMED TO ME IN ANY EMAIL I RECEIVED FROM THIS TEAM. I have asked for a refund or any other ways they don't have any idea. If you want to travel DO NOT BOOK WITH BEST AND LESS. It's actually WORST AND WORST TRAVELS NOT BEST AND LESS.

Horrible experience due to agent named [Name Removed] – We tried to book our flight to india from best and less travel parramatta . When my husband called , [Name Removed] assisted us over the phone and we were truly impressed by his professionalism and definitely I haven’t actually come across many customer care agent like him . He went out his way to confirm all the quarries that we had .The only… Read more

glitch that we were having was booking the bassinet which was not showing available .[Name Removed] asked us to check with Airindia after reserving our seats and gave us the booking reference number. As it was next to impossible to get hold of Air india customer service , we decided to check best and less travel again and check for earlier date to make sure we have bassinet while we book the ticket . Now this time we have been served by [Name Removed] , at that time all the other agents were busy. Now even [Name Removed] couldn’t confirm the bassinet and she wasn’t that helpful either over the phone so we decided to call [Name Removed] again after 2-3 hours to book our flight which we did . After a while [Name Removed] called us and she was started speaking to me in very high pitched voice and asked why I spoke to [Name Removed] that I can’t do that .. she was way too rude and questioning me why did I do that(screaming ) . Out of our surprise [Name Removed] was supposed to call us the next day to book our ticket which he never did and when we called we have been told that [Name Removed] left for the day because he was unwell. I strongly believe that female ([Name Removed] )created a huge drama and[Name Removed] had been victimised. Although that day my husband called and spoke to [Name Removed] and he said he will call us back . I had waisted two days because of these politics . Please remember this name [Name Removed] she is the worst agent and if you are booking through best and less make sure that you don’t speak to [Name Removed]. I had been booking through best and less for 15 years due to their competitive price and every time I had been so satisfied with my experience. Now Best and less lost at least one of their loyal customer due to [Name Removed] and I will make sure that because of one rude customer service agent like her , I wouldn’t recommend anyone to book from Best and less Travel parramatta.Note this name [Name Removed] she is the worst costumer service agent . She is bringing down the name of the company. On the other hand [Name Removed] is the true asset of the company . Ended up booking with other airlines . Such a worst experience that no one want to have .

Absolutely horrible! – The management only wants to grab money and doesn't want to pay back when airlines are giving full refunds. They don't even follow their own terms and conditions. Horrified by my experience. Constant calls, emails and waiting. No one calls back. Its been 6 months since I have been begging them to process my refund. Don't ever use this agent even if they are last ones in the universe!

No one answers your calls, after waiting for more than 40 minutes they just hang up ! VERY BAD SERVICE – As of 30 Nov 2021 No one answers your calls, after waiting for more than 40 minutes they just hang up ! VERY BAD SERVICE. Several email addresses of their representative bounce back who had served customers in past. e.g: [Names Removed] Best&LesTravel not recommended. Show details

Refund pending – No refund received from this travel agency from last 3 months. We are chasing to call them but no one is responding. Not sure whether there office is still open or its' closes. Show details

Still waiting for refund – I had requested Best & Less travels for refund as we have cancelled our tickets and we are still waiting for refunds. Every time you talk to agent they say we are still looking into the matter. I spoke to Airlines and they advised that the refund application has not been send by agent. Best & Less travel agent don't care about customers at all.… Read more

On top they are charging $300 for cancellation of tickets. We paid around $4000 for tickets. Best & Less are saying that it takes 5-6 months to get refund. I have spoken to ACCC and they advised that if the contract is cancelled we should get money back. They told me lodge a complaint to NSW Fair Trading and I did lodge a complaint but they came back to me and said Best & Less are not responding so they cannot do anything. This is a worst situation. They have told me to lodge a case against them in Tribunal. To lodge a case you pay fees and then you spend time in fighting with Best & Less. Best & Less travels is such a worst company to deal with. I do understand that due to Covid every business is affected but that doesn't mean that you take customers money and don't return money back to them. This is full on cheating. I have been booking tickets with them form more than 15 years and I have decided that we will never book any ticket from them. I also asked them to send me the documents showing that you have applied for refund but they never send that. I know that I will get same reply that we cannot find booking under your name which is there generic reply. Refence number which I got from agent is 0400415922 / 0400415930 / 0400415932 and I hope they find booking with this number. When you call airlines they say agent has not applied for refund. I suggest everyone to lodge a complaint to NSW Fair trading so they can take some action and follow up.

Fraud never book with this agent – Met the worst booking agent in sydney. First and last time in my life . They did not provide cheaper rates, the only thing attracted me, they were able to hold on tickets for me for 12 hours. Bought 3 tickets worth $2900 and the flights were cancelled by Airlines. Agent promised full refund in this case. After waiting for an year got less than… Read more

50% refund and not entertaining any calls or emails. They did not even bother to update in 12 months time, where as the airlines confirmed a full refund well in advance.

Be aware, i am not rewarded for my review. its truth and have facts.

1 year still no refund. Don’t ever book from them they worse – I have booked the ticket for my parents in starting of 2020 before borders closed and 2 days before There flights india closed borders so flight was canceled by thai airlines and i asked for refund so the end up charging $200 cancellation fees per ticket and refund the other payment. Cancellation fees is above then what they have in there legal… Read more

right also I didn’t cancel flight so supposed not to be charged legally. But after sending forms of refund i m still waiting for my refund until now. No one reply emails or answer calls. I will take it legally as it is not right. Will not even use them even they come back to buisness

NEVER USE THEM – I have alot of moment that needs to be refunded and it's been 18 months. They are crooks who don't care. Do not ever use them. They are a terrible organization, who are very unprofessional. Show details

Unprofessionlism – Once you call them to book a ticket they are good, but upon completion of the ticket booking if you need any help with postponement they are the worst in the business. Dont call back or reply to emails. Very unprofessional customer care. Show details

No update after refund application... hopeless service – I have applied for refund in April for my April travel ticket and have not heard from them since. There is no reply of any email and not contactable through phone. It is ridiculous. Show details

Waiting too long to get refund – This is ridiculous I am waiting too long to get my refund. We booked tickets in November and sent form for refund in March. Nothing has happened so far. I don’t know how hard to do refund and I am loosing interest on money. Every time I contact Best and Less travel their response is under process. On top they charge for cancellation fee. Very poor service and very disappointed customer. Show details

Worse Service and still waiting for refund even after 14 weeks – Good Evening, I have booked also with Best and Less Travel, and same as all I have asked to get a refund as cancellation of tickets was due to Covid -19, I applied also more than 14 weeks back but i didn't hear anything from them as they were supposed to call us or let us know what is going on. Even I know from my other friends those booked… Read more

directly with Singapore airlines and they got refund already three months back, and I did receive email from Singapore for refund but I booked with Best and Less travel so i will have to go through this agent, even after I agree to pay $95 per ticket still I didn't get my money back, even they are not supposed to charge from us for cancellation as there were no flights because of Covid-19. They are supposed to refund full or what they have promised, this is not a service anyone expecting from them, let me know also if anyone who reads on behalf of Best and Less Travel this review, I will still appreciate, thanks.

Waiting for refund – 5 months ago tickets cancelled due to covid Still no response I asked for refund or reimbursement summary which is provide to travel agents by airlines upon cancellation which was requested by travel insuranse company No cooperation at all zero star rating worst company to ever deal with Show details

Admin charges on full refund SIA – As like many many other people who booked from them . I have been charged 95AUD each person for cancellation due to COVID. Airlines have waived all charges whatsoever but Best and less needs Admin charges for that. I have booked through them from last 3 years but this rip off is outrageous. I hope this stops Show details

Best and Less Travel - Class Action – Hi All, Does anyone know if there is a class action against the ripoff from this travel agent due to Covid-19. Please share so I can join also. What a ripoff. Show details

Living life on other money – Flights were cancelled due to covid.its ur responsiblity to give money back.instead u guys r charging money from people who have already suffered a lot.u r literally making ur living on other money.no surprise u will b out of business soon.shame on u guys.

Request for Refund not fully but atleast 1200$ or extend the travel Vouche – Hi Team, During this covid 19 issue. My tickets had to be cancelled and i was requesting a refund or extension of the travel voucher.Request your assistance. As we are jobless and need money to sustain request you to look into either one of these options. With regards Sandeep.M Show details

Best and Less Travel is the most appalling money-hungry agents I have ever dealt with – They are shamefully asking their "valued customers" a service fee of $95 per head to obtain a refund due to travel bans put in place by the Government whilst still receiving stimulus package to keep them afloat. Taking advantage of customers during these unprecedented. They are still trying to grab profits, where most business are working assist where ever possible to reduce financial strain. DO NOT USE Best and Lee Travel services! Show details

Never ever book with Best & Less Travel – I booked my air tickets through them. Now due to COVID-19 the airlines have cancelled all flights. I tried to call them a number of time but their staff were hanging up on me. And then they started to frighten me by saying fill in the refund form before your departure date or you will be charged no show penalty. In the meantime I went to Thai… Read more

Airlines office and got the tickets cancelled. I have been fed up with the way they were dealing me and now they are minting money by deducting $125 per passenger out of the refund amount. This is ridiculous. Please don't trust them and book your tickets direct from the Airlines. The airlines official told me to always check with them and they will price match the tickets. This way the airlines will attend to you and refund your money in any such situation.

Unprofessional – Booked a ticket through them which got cancelled due to covid-19. Called them up for a refund which turned out to be a hassle. I booked my ticket through them and it’s their duty to call the airlines and find out the policy. Instead the agent was so unprofessional and rude and Infact she asked me to call up the airlines and find out , when I asked… Read more

her to do the same she refused saying she will have to wait. After 2&1/2 hours of on call I got the airlines to mention refund on my reservation. The “unprofessional travels” charged $125 to process my refund. Never booking ticket with them again! Very very unprofessional.

Not professional and poor customer service – I booked ticket in dec2019 for trip in mid march 2020. I keep asking detail over the phone and staff did not gave any update. Finally today 11 march 2020, got the cancellation request as emirates cancelling the flights But on refund request best and less charging me $50 per tickets. I have 5 tickets. I went to parramatta office to talk in person… Read more

and manager [Name Removed] was un professional. He do not know how to deal with customers. I nicely ask to waive the fee but he refuses. Then he threatened me to go to fair trading or social media etc etc Staff is so unprofessional Can i have ceo email or contact detail Now i will complain to fair trading also

lack professionalism and poor customer service – Had really bad experience with them recently and have decided never to use them again. Had to change my travel plan due to Coronavirus, so called your 24/7 number (around mid night Sydney time) from overseas to explore my options. Initially the agent wasn't willing to assist, kept asking me to call back next day. My scheduled return flight was in… Read more

48 hrs so kept pressing him to help as I don't have much time in hands. Finally he gave me some options and asked me to send an email and assured that someone will get back to me 1st thing next day. I waited for a response till mid-day next day and then sent a FB message hoping that they will contact me. To my luck, they checked my FB msg after over an hour and confirmed that they have got my email and will get back to me shortly. Again no response for another 3 hrs. After giving hope on them, I called the airline directly and was able to change my travel dates. Finally when Best&Less travel agent got back to me(on that day) the quote they gave me to change the dates was 4 times more than what it cost me to change with airline directly.

It was really frustrating and annoying to see your lack of respect towards your customers. Pathetic to see that it took you over 1 business day to respond for an urgent request and that's after couple of reminders over the phone, email and FB.

To add more to your lack of professionalism, I provided a feedback on your website a week ago and haven't got any response yet....no surprises there.

Terrible, cheating and cancelling the ticket last minute and ruin the customer money – We have booked two ways ticket from Chennai to Hongkong---> Sydney and return Sydney--->Hongkong---->Chennai 6 months in advance. All done money took by best and less and confirmed ticket issued. When try to board in chennai few hours before airlines says ticket cancelled by Agent and not valid. We have tried best and less phone number for 2-4… Read more

hours and they never pick the call and keep disconnecting the call. And there is 35 minutes to flight take off. Then we have paid another $600 dollar for just one way ticket from Chennai---Hongkong in the same flight.. on top of the existing full reuturn ticket ( $906, 6 months in advance)..

Customer service---- o to 10 ( 0 that much horrible service )

Financial service --- Horrible, terrible, ruin customer money

best and less is not refunding the amount of around $906+$600.

Terrible, cheating and cancelling the ticket last minute without customer information and ruin the customer money, not taking the phone at the time of flight departure purposly