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Best Price Linen

Best Price Linen

4.9 from 199 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (37)
  • Return Claim MadeYes (2) · No (37)
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FragTamer

FragTamerSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Helpful and Informative

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Return policy unclear

published

Sadly I did not find Geoff as wonderful as everyone else's reviews very unhappy with the after sales service I received.
I also received a phone call from him asking me to to take my negative comments off Facebook because he said they were untrue. Like another person on here I found his manner to be verging on Bullying.
I'm sure he will be pleasant as long as you don't have a complaint or want to return anything.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Melanie

MelanieSouthwest, VIC

Great Service

published

Service was exceptional I received a follow up phone call after 2 minutes of sending a question via email so pleasant to deal with

Incentivised ReviewNo
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Customer Service exceptional

published

I cannot stress enough the exceptional customer service provided by Geoff. I am 54 and have never been so impressed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Chelsea

ChelseaGreater Melbourne (Inner), VIC

Great customer service and beautiful products

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Jenny K.

Jenny K.Greater Melbourne (Outer), VIC

  • 2 reviews

Great prices. Fantastic customer service.

published

After I ordered a quilt cover I received a phone call to advise unfortunately the quilt cover was damaged and could not be sent. Owner went out of his way to source a new one but couldn't find one. He searched his warehouse for something similar. Contact was always via phone which was brilliant as we were able to chat about what I would like as a replacement. Prices are the best.
Customer service is real. If you don't see what you want on the website give them a call and the owner will definitely help you out.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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 Elizabeth

ElizabethCanberra 2600, ACT

Better than best

published

Fantastic sight!!! Can't believe I haven't come across it before. Only took several days to arrive in the post. Great prices, huge range. What I found most impressive was it's so easy to contact them over the phone. This business is in Australia. Very happy with my purchase, and spectacular customer service. Thanks Jeff.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Joshua and Alysse

Joshua and AlysseWide Bay-Burnett, QLD

AMAZING SERVICE (despite inevitable delay during COVID)

published

I purchased 2 super king linen products, and followed up three days later as they hadn't dispatched. It was explained by the owner (less than two hours after my online enquiry form was submitted, in his own time on a Friday evening) that the items hadn't arrived to them for shipping yet and I would receive postage alerts on Monday. This followed through and everything was as planned. I love the linen I purchased, these were the best online prices, and the customer service was amazing. Ill definitely shop here again!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Linda Wallner

Linda WallnerCanberra Central 2602, ACT

Superior customer service

published

Tip top customer service from this team. They found me an alternate item and called to tell me it was on the way. Will be a return customer for sure

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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bixandlites

bixandlitesGippsland, VIC

  • 4 reviews
  • 2 likes

EXCUSE AFTER EXCUSE

published

Ordered several products from them, but after nearly 2 months ended up asking for my money back and that took several attempts as well. They kept saying that the items hadn't arrived from China, well if that was the case, why were the products listed at all. Basically, it was a debacle. I only gave them two stars because I got my money back.
Wouldn't buy from them ever!

Incentivised ReviewNo
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teegan c.

teegan c.Hunter Region, NSW

  • Verified

Overall wonderful experience!

published

Purchased Logan and Mason 400TC sheets from best price linen. The experience was very pleasant and personal. The owner went out of his way to ensure I was satisfied and kept me well informed on updates over the phone. I won’t be buying my linen elsewhere now.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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  • Verified

Beautiful Quilt cover

published

Thank you for you very quick delivery on the Thornlie Sky super king bed Quilt cover set, very happy with it, I will definitely shop here again.
Highly recommend. Thanks again.

Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Maree

MareeSydney, NSW

  • Verified

Great Service

published

I ordered a bedspread form Best Price Linen and although there was a slight delay, they were in contact and very helpful. Once we sorted out the cause of the delay, the bedspread was received very quickly. The website is user friendly too. I will use them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Excellent customer service & products!

published

Thank you Jeff for following up with my order. Despite the delays you ensured me I was getting my pillows! For those who leave negative comments you obviously didn’t follow through. Jeff is a great businessman. Will definitely shop again in the future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Narelle

NarelleIllawarra, NSW

Fantastic customer service!

published

Super friendly service with a smile, fast post and terrific prices! I couldn't have asked for anything more! Highly recommend this great business to all! I will definitely shop here again!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Helen K

Helen KVictoria

Great quality

published

Took a chance and ordered 4 black velvet cushions, as I had noticed in the shops that quality could really vary. Thrilled to find that my cushions were really good quality at a fantastic price

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Beautie

BeautieSydney, NSW

  • 2 reviews

Great customer service

published

Great service on the phone, quick delivery and amazing quality. So happy with the quality of the set I received wouldn’t go anywhere else from now on
Highly recommend and great pricing !!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Danielle

DanielleSouth East Queensland, QLD

  • 11 reviews
  • 8 likes

Non existent customer service.

published

Buyers beware!! I can only assume all the reviews regarding excellent customer service are fake. I purchased multiple items but 1 of them fell apart when I washed it for the first time. It would have been a manufacturer issue not the store, and I was only wanting a replacement not a refund, but I emailed and called numerous times over a 2-3 month period and have never heard back from anyone at all.
I can only assume they couldn’t be bothered to process the 1 faulty pillowcase, even though it wouldn’t have cost them anything to send it back to the manufacturer for a replacement. Very disappointing as I am a big fan of many brands this store carries, but non existent customer service has cost them any future purchases from me.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Danielle
Danielle
Danielle
Danielle

I should also add, that I had to purchase a replacement pillowcase from a different store! Verifying that BPL customer service was non existent.

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Brooke M

Brooke MSydney, NSW

  • 3 reviews

Best customer service I’ve received anywhere

published

Unfortunately the quilt we ordered took some time to get in stock due to the factory being located in China in the middle of the COVID outbreak. Geoff was so responsive and usually answered any email queries I had by phone. He kept us in the loop on the progress of our order frequently. Finally our quilt came and it’s such a nice quality luxury product that we got for a fraction of the price we’d have paid at Myer or David Jones - worth the wait!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Nice to get some personal service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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I have all this linen my nanna gave me. Is it worth anything?

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