Non existent customer service.
Buyers beware!! I can only assume all the reviews regarding excellent customer service are fake. I purchased multiple items but 1 of them fell apart when I washed it for the first time. It would have been a manufacturer issue not the store, and I was only wanting a replacement not a refund, but I called and emailed numerous times over a 2-3 month period and have never heard back from anyone at all.
I can only assume they couldn’t be bothered to process the 1 faulty pillowcase, even though it wouldn’t have cost them anything to send it back to the manufacturer for a replacement. Very disappointing as I am a big fan of many brands this store carries, but non existent customer service has cost them any future purchases from me.
Best customer service I’ve received anywhere
Unfortunately the quilt we ordered took some time to get in stock due to the factory being located in China in the middle of the COVID outbreak. Geoff was so responsive and usually answered any email queries I had by phone. He kept us in the loop on the progress of our order frequently. Finally our quilt came and it’s such a nice quality luxury product that we got for a fraction of the price we’d have paid at Myer or David Jones - worth the wait!
Nice to get some personal service
I ordered some imported king sized pillows (I won't share the brand name but will say they are an extremely well known brand) that were going to be out of stock for some time. I spoke to Geoff about what the delays looked like and he advised that he had been struggling to get exact timeframes so we discussed what alternatives there were and settled on some another brand that was available and was actually Australian made.
It turns out that I have received what looks like a better pillow, it is certainly bigger (please be aware that they are s...o big they cannot be delivered to the Australia Post Parcel Lockers), and I got a couple of pillow cases as well, all for the same price as the imported pillows were going to be. More than anything, it was just great to have someone answer the phone and provide some customer service. I am very happy to have a responsive supplier, what looks to be a really good product and to be able to support Australian industry at the same time. Thanks Geoff.
Exceptional Service and Products! I Highly Recommend!
Geoff was extremely friendly and helpful with everything and is always happy to take your call. They genuinely want to help the customer and want the customer to be happy. Top quality products in good packaging. I will definitely keep buying from Best Price Linen!
Despite challenging times and difficulties with suppliers, I received a personal phone call. Every effort was made to fulfill my order - and after some extensive work at their end, suitable items were found, immediately dispatched and arrived the next day. Couldn't be happier!
- Verified customer
Excellent top quality products at very competitive prices
Bought excellent top quality products and brands at very competitive prices. Quick delivery and as I spent more than $100 it was free. Customer service was also outstanding. Trouble free purchase.
Exceptional Personalised Service and Dedication to a Great Sale
Geoff was outstanding at his level of service trying to arrange alternate options for matters out of his control. What a true gentleman and brilliant customer service. The quality is superb. The follow up communication was incredible. While the price of course was ideal! Thank you Geoff! I will look forward to future dealings.
Top brand linen at best prices!!
Geoff gives excellent personal service & is very helpful sourcing the different accessories to match the quilt cover! He sells top brands of linen at the cheapest prices!
If I purchase linen I always buy from Best Price Linen!
Absolutely the best service hands down!
I phoned Best Price Linen to purchase a gorgeous Logan & Mason quilt cover set I had been wanting. I was served by a extremely lovely, helpful gentleman named Jeff.
I also desperately wanted the two matching euro pillow cases that I had not been able to source anywhere.
Jeff said leave it with me and phoned me back shortly after to say he had sourced me the euros I desperately wanted.
The package arrived promptly and is just what I wanted.
Hands down the best prices, products and service. I wont shop anywhere else for my Manchester.
Thank you Jeff & Best Price Linen.
- Verified customer
Excellent service, great prices
I purchased the Cosmic Floral Quilted Coverlet, and it arrived within days of ordering. It's good quality, and looks great. It's the second time in a month I've purchased from Best Price Linen. There was free delivery and excellent customer service. Would highly recommend.
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