Helpful and Informative
I placed a large order with Best Price Linen from their website. Although had discovered that some items were not in stock and stuck in customs apparently. I understood this due to COVID-19 and shipping difficulties and was lucky to have put my order in when I did as shipping difficulties and manufacturer costs were about to get worse. Geoff kept me informed by telephone and was appreciative of my patience and explained the problems. I was in no rush and forcing the delay would not have improved anything. One item was clearly from a previous sh...ipment and colour and packaging wasn't the same as the other. I don't know why Geoff did that considering it was a pair and the other one could have been sold as a singular item to someone else. That, the delay due to selling stock on the website that was out of stock, cost B.P.L. one star, otherwise I was over-all happy with the buying experience under the circumstances. Decent quality too. I'd buy from again and recommend this business to others.
Return policy unclear
Sadly I did not find Geoff as wonderful as everyone else's reviews very unhappy with the after sales service I received.
I also received a phone call from him asking me to to take my negative comments off Facebook because he said they were untrue. Like another person on here I found his manner to be verging on Bullying.
I'm sure he will be pleasant as long as you don't have a complaint or want to return anything.
Service was exceptional I received a follow up phone call after 2 minutes of sending a question via email so pleasant to deal with
Customer Service exceptional
I cannot stress enough the exceptional customer service provided by Geoff. I am 54 and have never been so impressed.
Great customer service and beautiful products
I have purchased items from this store many times - all positive experiences. Recently there was an issue with one of my orders. Not only did they resolve the issue straight away, but they called to follow up, more than once! Also, with COVID delaying things from China, I was informed that two dressing gowns I had ordered in a different order, would take a long time to come in. I was given the option to wait or change the colours to ones that were currently in the store. I chose to switch colours, and now my order is on its way.
I think that ...the negative reviews here about 'excuses' to do with items not arriving promptly from China are unusual. It is common knowledge that COVID has disrupted imports. And as for the service team not replying to emails/calls.... ? Over many years I have contacted this store and have ALWAYS received a prompt reply.
Great prices. Fantastic customer service.
After I ordered a quilt cover I received a phone call to advise unfortunately the quilt cover was damaged and could not be sent. Owner went out of his way to source a new one but couldn't find one. He searched his warehouse for something similar. Contact was always via phone which was brilliant as we were able to chat about what I would like as a replacement. Prices are the best.
Customer service is real. If you don't see what you want on the website give them a call and the owner will definitely help you out.
Better than best
Fantastic sight!!! Can't believe I haven't come across it before. Only took several days to arrive in the post. Great prices, huge range. What I found most impressive was it's so easy to contact them over the phone. This business is in Australia. Very happy with my purchase, and spectacular customer service. Thanks Jeff.
AMAZING SERVICE (despite inevitable delay during COVID)
I purchased 2 super king linen products, and followed up three days later as they hadn't dispatched. It was explained by the owner (less than two hours after my online enquiry form was submitted, in his own time on a Friday evening) that the items hadn't arrived to them for shipping yet and I would receive postage alerts on Monday. This followed through and everything was as planned. I love the linen I purchased, these were the best online prices, and the customer service was amazing. Ill definitely shop here again!
Superior customer service
Tip top customer service from this team. They found me an alternate item and called to tell me it was on the way. Will be a return customer for sure
EXCUSE AFTER EXCUSE
Ordered several products from them, but after nearly 2 months ended up asking for my money back and that took several attempts as well. They kept saying that the items hadn't arrived from China, well if that was the case, why were the products listed at all. Basically, it was a debacle. I only gave them two stars because I got my money back.
Wouldn't buy from them ever!
Overall wonderful experience!
Purchased Logan and Mason 400TC sheets from best price linen. The experience was very pleasant and personal. The owner went out of his way to ensure I was satisfied and kept me well informed on updates over the phone. I won’t be buying my linen elsewhere now.
Beautiful Quilt cover
Thank you for you very quick delivery on the Thornlie Sky super king bed Quilt cover set, very happy with it, I will definitely shop here again.
Highly recommend. Thanks again.
The reviewer stated that an incentive was offered for this review
I ordered a bedspread form Best Price Linen and although there was a slight delay, they were in contact and very helpful. Once we sorted out the cause of the delay, the bedspread was received very quickly. The website is user friendly too. I will use them again.
Excellent customer service & products!
Thank you Jeff for following up with my order. Despite the delays you ensured me I was getting my pillows! For those who leave negative comments you obviously didn’t follow through. Jeff is a great businessman. Will definitely shop again in the future.
Fantastic customer service!
Super friendly service with a smile, fast post and terrific prices! I couldn't have asked for anything more! Highly recommend this great business to all! I will definitely shop here again!
Took a chance and ordered 4 black velvet cushions, as I had noticed in the shops that quality could really vary. Thrilled to find that my cushions were really good quality at a fantastic price
Great customer service
Great service on the phone, quick delivery and amazing quality. So happy with the quality of the set I received wouldn’t go anywhere else from now on
Highly recommend and great pricing !!
Non existent customer service.
Buyers beware!! I can only assume all the reviews regarding excellent customer service are fake. I purchased multiple items but 1 of them fell apart when I washed it for the first time. It would have been a manufacturer issue not the store, and I was only wanting a replacement not a refund, but I emailed and called numerous times over a 2-3 month period and have never heard back from anyone at all.
I can only assume they couldn’t be bothered to process the 1 faulty pillowcase, even though it wouldn’t have cost them anything to send it back to the manufacturer for a replacement. Very disappointing as I am a big fan of many brands this store carries, but non existent customer service has cost them any future purchases from me.
Best customer service I’ve received anywhere
Unfortunately the quilt we ordered took some time to get in stock due to the factory being located in China in the middle of the COVID outbreak. Geoff was so responsive and usually answered any email queries I had by phone. He kept us in the loop on the progress of our order frequently. Finally our quilt came and it’s such a nice quality luxury product that we got for a fraction of the price we’d have paid at Myer or David Jones - worth the wait!
Nice to get some personal service
I ordered some imported king sized pillows (I won't share the brand name but will say they are an extremely well known brand) that were going to be out of stock for some time. I spoke to Geoff about what the delays looked like and he advised that he had been struggling to get exact timeframes so we discussed what alternatives there were and settled on some another brand that was available and was actually Australian made.
It turns out that I have received what looks like a better pillow, it is certainly bigger (please be aware that they are s...o big they cannot be delivered to the Australia Post Parcel Lockers), and I got a couple of pillow cases as well, all for the same price as the imported pillows were going to be. More than anything, it was just great to have someone answer the phone and provide some customer service. I am very happy to have a responsive supplier, what looks to be a really good product and to be able to support Australian industry at the same time. Thanks Geoff.
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