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Best & Less
3.0 from 149 reviews

Reviews

3.0

149 reviews
5
(45)
4
(17)
3
(19)
2
(23)
1
(45)
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Tamstar

TamstarNew South Wales

  • 2 reviews

Poor quality ladies pyjamas

published

I purchased a pair of the ladies jogger pyjama pants and noticed when I got home that they had a line down the front of one leg from waist to ankle, thought this may have been because they were folded in transit on their way to the store but after washing them the distinct line was still there so it was obviously a fault in the material. I took them back to the store & exchanged them for a different style of pyjama pants only to find after wearing them a couple of times they now have a hole in them at the seam. I can't be bothered to take another faulty pair back so I will just not shop at best & less anymore. The quality has definitely gone downhill since I have purchased pyjamas from there in the past.

Customer Service
Product Quality
Store LocationNarellan
B. Cook

B. Cook

  • 8 reviews
  • 1 like

Very happy Best & Less

published

This is just a thankyou .Placed an order online received within 4 days. A1 in every aspect.xxx
Good quality good price ..Very easy to shop online and would highy recommend.Will certainly be back.
Invoice no 15882269.

Shipping
Sizing True to size
Product Appearance As advertised
2 comments
Best and Less
Emma T.Best and Less
B. Cook
B. Cook

Hi Emma,
I always take the time to write a good one because I'm the first to write a bad one...I'm always surprised with the reception I get though, which shows that not many bother...Shame. xxx

Shelley

ShelleySydney Surrounds, NSW

Appalling customer service

published

I ordered 4 items from online store, paid for order and the sale went through only to receive email days later saying 3 of the items were out of stock. I have emailed to cancel order to no response. Single $12 item has now arrived and have tried to call to no response. I would not have proceeded with order if said 3 items were out of stock, because l would not want to pay $10 delivery for
one $12 item. Customer service non existent.

Shipping
Return Claim MadeNo
3 comments
Best and Less
Emma T.Best and Less
Shelley
Shelley

I have no idea what contact reference number you are asking for, the order number for the sale is 11539671.

Best and Less
Emma T.Best and Less
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Sunshine

SunshineMelbourne

  • 2 reviews

Public toilets are the new fitting rooms

published

I purchased some tops at Wonthaggi today. None fit, the bust is much larger than the hip size, will have to return next time I'm in town.

Fitting rooms are closed. I was advised by staff to purchase, try on clothes in the nearby public toilets in the mall, return clothes if they don't fit.

The score above is for poor hygiene practice. How many items in the store have been in the public toilets?

Return Claim MadeNo
Sizing Very large
Store LocationWonthaggi Victoria
Paula P.

Paula P.Greater Melbourne (Outer), VIC

  • 2 reviews

Long wait period during Covid.

published

Ordered school stuff online on the 18/05, it's now the 29/05 and order is still in Sydney. Long wait period when other shops are still within 5-7 day wait period.

Shipping
1 comment
Best and Less
Emma T.Best and Less
marcia

marciaHunter Region, NSW

  • 2 reviews

Disgraceful

published

ED-IT-ED ladies pyjamas are absolutely trashy
Thread bare
No elasticity in the elastic
Never buy these
My daughter purchased them for Mother’s Day
But too my horror when I pre-washed them you could see straight through them
ABSOLUTELY DISGRACEFUL

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationGlendale
See all answers

Did not receive my order

published

on the of 6th May, i tried to purchase some items online, however when I when through to the check out, I selected afterpay as my payment which directed me to afterpay log in details which I accepted. After I accepted, i was re-directed back to Best & Less page where there was an error message saying that my payment was decline. However, when I checked my afterpay account, there was an approved payment from Best and Less. I am very disappointed as I tried several time to contact Best and Less customer service desk but no response. I love shopping at this store however, my recent experience has me thinking of shopping else where.

Shipping
1 comment
Best and Less
Emma T.Best and Less
Miriam

MiriamSydney, NSW

cannot place my order online as the site cannot be found supposedly.

published

I have been trying for 2 days to place an order online without success, each time it shows the site cannot be found, are you experiencing permant problems?
It is very frustration as you cannot actually go to the shop to purchase the products.
Please how I can place my order.

Product Quality
Return Claim MadeNo
Product Appearance As advertised
3 comments
Best and Less
Emma T.Best and Less
Miriam
Miriam

Thank you for your reply, no I have not been able to place my order and with the frustration of trying so many times I purchased my requirements elsewhere.

Best and Less
Emma T.Best and Less

Delivery

published

I ordered online on the 12th of April today is the 29th of April and it's still in Sydney somewhere the wait time is ridiculous I've had 2 deliveries from target that I placed after this one very annoyed indeed

Return Claim MadeNo
1 comment
Best and Less
Emma T.Best and Less
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Half an order and no response

published

I recently ordered underwear online from Best and less. After waiting, and waiting (okay, maybe covid 19 shipping delays) I got my package, opened it ..... and was very disappointed when some items were missing. 2 items, and empty hanger enclosed.
I emailed the customer service number 8 days ago and haven't heard back since.
Customer service??? Obviously not. Very disappointed but I will keep at them. It may only be a couple of items to them, but they are items I paid for and I want them!!

Return Claim MadeNo
4 comments
Best and Less
Emma T.Best and Less

Hi Emma. Not sure what the ticket number is, but the order number is: 14094358. I have sent 2 emails directly to best and less with the only response being a "Thank you, someone will reply shortly" type reply. Cheers Sarah

This is my email complaint reference number also: (152211)

chantelbwalker

chantelbwalkerSydney, NSW

  • 4 reviews

7 days and they havent even packed it yet

published

I have 2 orders havent had any updates was on hold with them and was told they havent even packed it and they wouldnt because they havent started orders from 2 weeks ago ive only waited since 18th and the 10th hasnt even been seen to

Shipping
Return Claim MadeNo
1 comment
Best and Less
Emma T.Best and Less
Laura D.

Laura D.Western Australia

Worst online experience ever

published

I have been waiting a month since my order and I STILL don’t have it, I also emailed them to ask about my product and express that this service is not good enough. I have not heard anything from them. Extremely frustrating. At this rate the baby will grow to much to even fit in the clothes I have ordered.

Shipping
Return Claim MadeNo
Product Appearance As advertised
2 comments
Best and Less
Emma T.Best and Less
Laura D.
Laura D.
Jacinta

Jacinta

  • 2 reviews

Great range

published

Best and less provide the best quality and adorable children and baby clothings. They have a great range from anywhere from 0-12 years. Customer service is fantastic in store aswell.

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Best and Less
Emma T.Best and Less
Gail

GailHunter Region, NSW

very disappointed

published

I placed an order on 1st April it stated if order was placed before 3pm it was guaranteed to leave that day which would have been delivered by easter it is now well overdue and still have not received it I sent one to my grandaughter and one to my address very unhappy

Return Claim MadeNo
3 comments
Best and Less
Emma T.Best and Less
Gail
Gail

14244439 and 14244872 these are the order numbers not delivered

Best and Less
Emma T.Best and Less
Sonya

SonyaSydney

  • 13 reviews

Horrible customer service!

published
Product Quality
Shipping
Product Appearance Not as advertised
2 comments
Sonya
Sonya

Was told the store could fulfill some items but in sizes 0 and 1 when I ordered 0000 so very unhelpful and they didn’t have most in stock either hence why I ordered online in the first place.

Best and Less
Emma T.Best and Less
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Disappointed

DisappointedSouth East Queensland, QLD

Worst customer service ever!

published

My order was ready for collection 3 weeks ago and I wasn’t notified that it was there. I then email the customer service to ask where my order is and they don’t inform it is at the store. I wait another week and email again to find out it’s at the store. I go pick up my item and 2 hours later I get an email to say my item is ready to collect.....you’re 2 weeks too late!! No apology, no explanation, very disappointed.

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Best and Less
Emma T.Best and Less
SHRT

SHRTGreater Melbourne (Metropolitan), VIC

Very Poor Customer Service Response

published

Enquired via the customer service portal to track down an item which was out of stock, and initially got a great response! However after 10 days nothing had eventuated and the enquiry had expired, so another was created. This was again responded to within a week...however again my reply to provide a shipping address was never acknowledged. Bit of a waste of time!

1 comment
Best and Less
Emma T.Best and Less
Bra not fiiting right

Bra not fiiting rightGreater Melbourne (Outer), VIC

not fitting correctly

published

ok i bought a Bra wireless one, i have worn it today but i noticed that the straps keep falling off my shoulders, i have adjusted them tighter, but they still want to fall off. i notice that the top of the bra near arm pit is very close to my arm pit and the strap follows that curve which means it doesn't go in a straight line up my shoulder, instead it sits on the edge of my shoulder and i have to keep pulling the straps up all the time why is this so? is it made wrong? i have noticed that Kmart brand does it as well, is the brands not up to scratch anymore? not happy Jan!! Kylie Gray

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Store LocationCranbourne Shopping centre
See all answers
1 comment
Best and Less
Emma T.Best and Less
Tamara

TamaraMetropolitan Adelaide, SA

  • 5 reviews

Great clothes

published

I have been purchasing from best and less for a while now, mainly always for clothing for my children, they have great range of sizing and great price ranges, clothing quality is good too. Best and less are always my go too for children's clothing

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Best and Less
Emma T.Best and Less
L.A.B

L.A.BMelbourne

  • 26 reviews

Thank you Best&Less!

published

Finally found somewhere that is able to provide comfortable pants that fit my little chunker of a baby. Other stores of focusing just on what looks cute whereas b&l have considered the difference shapes babies are. Other stores just have pants that are restricting and even going up sizes doesn't accommodate the shape still but b&l have given my son pants with room and still look cute, and their waist ties on babies and kids pants are real whereas most other stores are fake and unadjustable. Mostly good prices too. Thank you best and less for coming to the rescue!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationFountain Gate
See all answers
1 comment
Best and Less
Emma T.Best and Less
Page 1 of 8

Questions & Answers

Debra

Debraasked

Online store

Hi I put in an order payed thru PayPal and haven’t heard a thing on, 15 th April was ordered and payed for all I have is a PayPal transaction no
Debra Thorpe

4 answers
Best and Less
Emma T.Best and Less

Hi Debra - I have found your order and can see it has gone through successfully. You should receive an update once your order has been dispatched with your tracking number for Australia Post.
I hope this helps!

Debra
Debra

Thank you

Debra
Debra

How long before it gets dispatched please?

Heather

Heatherasked

Online store

I ordered some items for my five year old grand son who starts school the is year just wanted to check order

1 answer
Best and Less
Emma T.Best and Less

Hey Heather,

Thanks for your query! If you can send us an email at customerservice@bestandless.com.au with your order number we will be able to check this for you.

Kind regards,
Emma
Best&Less

Gwenk

Gwenkasked

Best & Less

Are best and less sizes rhw same as,kmart

1 answer
Michele
Michele

Sorry. Don't know. I find them true to size.

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