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Leisure Pools

Leisure Pools

4.5 from 349 reviews

Reviews

4.5

349 reviews
5
(284)
4
(18)
3
(4)
2
(7)
1
(36)
  • Value for Money
    4.5 (62)
  • Cleaning & Maintenance
    4.6 (55)
  • Product Quality
    4.7 (62)
  • Return Claim MadeYes (0) · No (67)
  • Warranty Claim MadeYes (3) · No (64)
  • Purchase Type
  • Customer Service
    4.4 (67)
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Andrew McGinty

Andrew McGintySouth East Queensland, QLD

  • 6 reviews
  • Verified customer

Stay clear, very unprofessional, poor communicators

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Purchase TypePool
Store LocationYatala QLD
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Me'gan S.

Me'gan S.Metropolitan Adelaide, SA

So sad

published

Hello we just got our dream pool installed by Alex Bence in Adelaide what a nightmare. He is nothing but a bully didn't do dial a dig. Hit Telstra pipes now refuses to pay damages. Threaten to call a Debt collector on me as I refuse to pay him $3200 that has popped out of no where. Seen him twice. Have no idea how to use the pump. We are very upset with this company what a waste of money we have just spent.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Warranty Claim MadeNo
Purchase TypePool
Store LocationAdelaide
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Danielle

DanielleSydney, NSW

  • 3 reviews

Highly recommend

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationPenrith
See all answers
1 comment
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Leisure Pools South Brisbane

published

Would not hesitate to use again. From the planning to the end of the job. Adrian was more than helpful and very professional. Not only with the pool but also lanscaping ideas etc. Nothing was a problem or to hard. Were so happy with the final product. Would definitely recommend.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationSouth Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Leisure Pools North Brisbane

published

We would like to say thanks very much to Taylor and the boys from Leisure Pools North Brisbane.
From our initial conversations with Taylor some time ago, to our finally going ahead and ordering our pool, everyone we have dealt with has been very professional and knowledgeable. Mother Nature tried to put a damper on things, but the guys didn’t let her win.
Install was quick and trouble free as is looking after our new pool, with all the equipment that was supplied with it. Finding it really easy to look after.
We love our new Leisure Pool and think it looks pretty good.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Less than average from the franchise through to head office, 2 years and still waiting for sign off

published
Customer Service
Purchase TypePool
3 comments
Dave
Dave
Leisure Pools
Leisure PoolsLeisure Pools
Dave
Dave
Natalie P.

Natalie P.South East Queensland, QLD

Leisure Pools North Brisbane

published

Wow we are loving our pool using it most days. I can’t thank Taylor, Stuart, Emma and the rest of the awesome team at Leisure Pools North Brisbane enough. Everything was effortless. Handover was helpful and informative. For a first time pool owner all parts to manage and maintain the pool have been simple and easy with lots of advice and support. Thanks heaps Leisure Pools North Brisbane you guys are amazing.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorth Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Happy Jack

Happy JackRichmond-Tweed, NSW

  • Verified customer

Northern Rivers Pools

published

Just installed for summer, using it every day.
Easy to maintain, we were well (and patiently) trained by NRP owner grant Vidler.
The Enviroswim Water Purification System we chose is a perfect chemical free dream. (no chlorine smell, no red eyes or need for kids to wear goggles)

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorthern Rivers Pools
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Zoe T.

Zoe T.South East Queensland, QLD

  • Verified customer

Leisure Pools North Brisbane far exceeded our expectations!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
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Jodie

JodieHunter Region, NSW

Great Service from Jaime Bayer and his team and Leisure Pools Thornton/Newcastle

published

I use my pool everyday if I can, very easy to maintain and not a lot required to maintain the chemical balance, an image below is the day the pavers finished awaiting the fence but it’s too perfect not to share

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationThornton
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Leisure Pools North Brisbane

published

Taylor was very informative and helped us achieve our dream of getting a swimming pool for the kids.
The whole build from start to finish was less than a month. Emma in the office was amazing keeping us informed along the way.
The pool looks amazing and of good quality.
The only thing is a little more communication from the trades themselves would have been nice, however Emma and Tayloe reassured us along the way.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
buzz

buzzRichmond-Tweed, NSW

  • Verified customer

Leisure Pools Northern Rivers ..Fantastic Service

published

We chose Leisure Pools Northern Rivers on their 5-star reviews and were not disappointed. From the initial consult with Mike through to completion, Grant and his friendly team were professional and reliable. We could not believe how quickly and efficiently the installation took place in an area we did not think could even accommodate a pool. The finished produce is excellent and maintenance a breeze with the INSNRG self dosing chlorinator. Thanks guys, we love our Platinum Plunge pool .. it looks awesome :)

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Northern Rivers, Murwillumbah NSW
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1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Chris K

Chris KGreater Melbourne (Metropolitan), VIC

Leisure Pools Melbourne Central

published

Definitely recommend and can't speak more highly of the team at Leisure Pools Melbourne Central. Very accommodating team with a seamless install led by Brendan and exceptional before & after sales/install service and advice by Travis. Landscaping team led by Troy was also excellent. We had limited space and access so opted for the Esprit, hardest choice was choosing the colour of the pool! We also chose the Maytronics mineral swim/ozone filtration system which is worth every cent. Family couldn't be happier and with solar heating we are already maximising use.... No regrets!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Melbourne Central
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Glenn M

Glenn MHunter Region, NSW

Efficient and Seamless

published

Jamie and Vanessa at Leisure Pools Newcastle are a delight to deal with. Every aspect of my need was tailored to suit. We were advised of potential 3 month wait time for installation, and 3 weeks later we were swimming in our finished product. I cannot ask for more than that. Aftersales service by the team has been second to none, even for catering to my novice knowledge of caring for a pool. Thankyou Leisure Pools Newcastle, Thankyou Jamie and Vanessa.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Newcastle
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Sharon S.

Sharon S.South East Queensland, QLD

Best Christmas Present Ever from Leisure Pools North Brisbane!

published

The Leisure Pool Team are just that! A team! From the moment I spoke to Taylor, got a quote and booked it in, everything was seamless. Timelines were met and requirements achieved. Emma kept me updated along the way and the team were there everyday with minimum fuss or mess and my pool was completely installed in 7 days, we were swimming on the 8th.. Not bad considering the plumbing in my backyard offered numerous surprises they had to work around and find solutions for! The whole process was amazing, right down to the coping tile choices being delivered to my front door, seriously so well organised! They said I would have it for Chrissy and in fact we had it the week before! We just love it! Thank you Leisure Pools North Brisbane!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorth Brisbane
See all answers
1 comment
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A M Walsh

A M WalshSydney, NSW

Regret Choosing Leisure Pools Jamisontown

published
Customer Service
Warranty Claim MadeNo
Purchase TypePool
Store LocationJamisontown
See all answers
2 comments
Leisure Pools
Leisure PoolsLeisure Pools
A M Walsh
A M Walsh
Filipo Family

Filipo FamilySouth East Queensland, QLD

North Brisbane Leisure Pools

published
  • +2
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorth Brisbane Leisure Pool
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
  • Verified customer

Fantastic service with that family owned touch

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool and Spa
Store LocationNewcastle
See all answers
2 comments
Leisure Pools
Leisure PoolsLeisure Pools
Tony P.

Tony P.Sydney Surrounds, NSW

Very Unprofessional

published

Newcastle branch is run by a very, very inexperienced person, currently using his opposition to install his pools due to his lack of experience, I advise to stay away RIPOFF!!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Purchase TypePool
Store LocationNewcastle
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
CCR86

CCR86South East Queensland, QLD

  • Verified customer

We love our pool!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Yatala
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Page 1 of 18

Questions & Answers

Dan C.

Dan C.asked

Has anyone else been ripped off by Leisure Pools Thornton? Still waiting for refund on concrete I overpaid for. Been through fair trading and now onto NCAT. The franchise owner is rude and arrogantly and does not care for the customer once deposit is received.

No answers
ava

avaasked

Anyone have their pool installed by Jamiesontown? Just looking for reviews as we are looking at quotes at the moment thanks

3 answers
Dave
Dave

Hey Ava,
Based on my experience with Leisure Pools, I would not go anywhere near them. My review is in there, have a read. The installer may be ok but the parent company does not back the I stalker up if anything goes wrong

Leisure Pools
Leisure PoolsLeisure Pools

Hi Ava

Leisure Pools Sydney have installed many pools and have a great reputation. They are great with communication, professionalism and meeting all of your expectations. All the Leisure Pools Dealers are their own Independent Businesses, you can view more about the Leisure Pools Sydney team, including about the owners and some reviews here https://leisurepools.com.au/dealers/fibreglass-pools-sydney/

Thank you

Leisure Pools

Dan C.
Dan C.

Hi Ava. Avoid Leisure Pools at all
Costs. Plenty of horror stories out there do some research they don’t take long to find...

Aleisa

Aleisaasked

Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?

3 answers
Laraine
Laraine

Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.

Dan C.
Dan C.

Hi aleisa,

Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.

Dave
Dave

Had the same issue, see my reviews

Get an answer from our members and Leisure Pools representatives

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