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Absolutely NO service
I will start off by saying the pool itself is great but Brendan from Leisure pools promises a lot but delivers nothing. His after service is shocking and his recommendations/paving people which no doubt gets a kick back from are just as bad. The surveyor he used was deregistered and then I had to pay to get it finalised and they didn’t want to know about it. The cover to the skimmer box is discolouring but in his words all to hard to change. The cover to the drain at the bottom has come off and I am still waiting on a response since July 2020. I would NOT recommend Brendan from Leisure Pools.
Avoid at all costs
On the 3rd of October we signed a contract we "thought" was to purchase a swimming pool from Leisure Pools Yatala, we signed the contract at their showroom in Yatala with a man called [Name Removed] whom we thought was actually the owner of Leisure pools sales. We paid the deposit of $3,500 as per contract, then dig day was supposed to be on the 6th November 2020. I received an email from firstname.lastname@example.org stating that my dig day had been moved to the 18th November 2020 and I called and asked if that was correct and If I would still ha...ve the swimming pool installed before Christmas. They said yes. Then a few days later I got a phone call from leisure pools accounts department stating that my dig day has moved again to the 30th November and it would be unlikely it would be completed before Christmas. I wasn't happy with this so I called the man who we signed the contract with, [Name Removed] at 6pm demanding my deposit back. He told me there must be a mistake and he would get it sorted would call me in the morning. Leisure pools accounts called me the next morning telling me my dig day is now back to the 18th November. Then I received an email confirming this. We paid as per contract 5 working days before the dig day $31,290. On the 16th of November I received a phone call from once again Leisure Pools accounts department asking if it would be ok if they started the dig on this day. Of course I said yes, as I wanted to get the pool done and completed before Christmas! The guys came and they finished the dig on the 17th. Our pool shell was scheduled for delivery on the 27th November. When this day came, nothing showed up.. I waited till 8:10am then I started calling, emailing, calling.. over and over with absolutely no response. That afternoon I went to Leisure pools yatala demanding answers. They told me they only build and supply the pool shells, they have nothing to do with the rest. Very confused I asked where [Name Removed] was, they told me they don't know and they haven't been able to get in contact with him either, they told me my shell was there, ready to go it just hadn't been paid for... yet they also thanked me for bringing this to their attention??? So I went to his office across the highway at Ormeau. When I got there there were 2 tradies, tilers I believe they were. I asked them, where's [Name Removed]? They said they don't know but one said that he will call me tonight to tell where work will be in the morning, I asked him to please tell [Name Removed], or someone to call me! I waited there for 45 mins for [Name Removed] or someone to show that could give me answers. No one showed except a couple more tradies wanting to get their gear into the shed for the night. After days I kept trying to call everyone I could get a hold of, North Brisbane Leisure pools (who were quite helpful), managers from Leisure Pools and anyone who would may be able to help me. With no response I finally received an email from Leisure Pools corporate. But this wasn't good news, the email stated that they have "no association with [Name Removed] or his company, Pure Excavations" in disbelief I started calling Leisure Pools once again. The man I spoke with was very sincere, but when I needed reassuring this company would help me, there was nothing. Leisure pools yatala organised the water from my 7x4 metre hole to be drained once,(it has since filled up again and I have toads breeding in it) and organised another builder to do a new quote for a new contract, that was 3 weeks ago and the only communication I have had with them is ones I have instigated with a general, closed for Christmas response. Although Qbcc will be giving us our money back through insurance I believe Leisure Pools should have done more for their customers. We are talking about a multi million dollar global company here... I will not be going through Leisure Pools to complete the Swimming pool. And I suggest everyone does the same. They clearly couldn't give a rats butt about any of their customers. Just like the dodgy pools builder they hired. There's a hell of alot more to this story but I think this covers the fact that Leisure pools South Brisbane should be avoided at all costs. Please note: this does not reflect any of the other Leisure Pools in the area, such as North Brisbane Leisure Pools. These guys at Yatala South Brisbane have made the wrong decision to not help innocent people who have been robbed of their savings. Regardless of whether it was their fault or not. South Brisbane Leisure Pools have pushed this problem away as not theirs and there are alot of innocent people who have lost everything they have saved for. Avoid.
Owner is a con man and now disappeared with my money
I have paid [Name Removed] from Leisure Pools $70,000 for a pool/spa combo.
He has taken my money and disappeared. I now have a pool shell on my front lawn and a muddy hole in the backyard.
He will not respond to calls, texts, or emails.
Apparently it is now also my expense to seek legal advise and pay cranes to move the pool to the backyard as it’s a liability issue.
He never even ordered the pumps, heater, swim jets, etc so I can assume this was well planned to maximize how much he got away with
I wish I never heard of leisure pools.
Highly recommend northern rivers pools
A massive recommendation for Grant and his team at Northern Rivers Pools. We are so happy with the end result and cannot recommend them highly enough. The communication and professionalism shown by Grant, his team and all trades was excellent. When we first engaged Grant he told us he would provide us with a pool that he would want in his own home! Wasn’t that the truth!!!
We love our pool! A huge thank you to Taylor and the team for a seamless experience from start to finish.
Pool is very easy to maintain a lot easier than we expected it would be! 10/10 to the whole team you are true professionals; we are so glad we went with Leisure Pools!
beyond my expectation
got to know leisure pool from youtube videos of leisure pool USA, lucky we have same one in sydney, the company has several team from quotation inspection construction pavement tiling to hand over, and have different stage coordinator, they works and coorperates as good as a rolex watch.
satisfied by the build quality, impressed by the way they doing it.
After much research we decided to go ahead with North Brisbane Leisure Pools as the builders of our pool. Always a big decision but we did not regret our decision one bit. I’m very particular about how things are constructed and was present for the whole build. I personally can say I was very happy with the construction process.
I dealt with Taylor as my contact and was a great help from day dot. He was very happy to answer all my questions and went above and beyond. Don’t worry I asked a lot of questions. He was brilliant at getting the bal...
Very happy Client
After watching ACA last night and all the bad feedback from people. I felt it necessary to write a review. Leisure Pools built our pool 3 years ago. It certainly wasn’t the cheapest pool company, but the outcome was amazing.
Adrian Caruso was in charge of the build the we found him to be very professional. He came up with some brilliant ideas on how to install the pool with very limited access. He was the only person that came up with the ideas. We almost gave up putting a pool in. Until Adrian came along. Everyone that comes to our home comments on how lovely our pool looks.
Sad that this situation has arisen with Adrian. Hope all gets sorted
Good at first then terrible
The initial visits were great but once work started, it was horrible. Workers accessed my property without permission, dates slipped, other days they promised to arrive they didn't show up. Damage was done to two gates and fencing and I wasn't notified, the pool was scratched up during install, I even had to clean it myself from the concrete and tile grout they managed to dump into it. They left plumbing rubbish behind and I never saw the project manager again; didn't even inspect it after install. Was an over $130,000 job and would never EVER recommend them. CANBERRA franchise.
Horrible horrible experience
We’ve had a horrible experience with Leisure pools Yatala. We were very excited at the start, when we finalised our pool and signed the contract. However, things went nothing but downhill from there. Every time we tried to contact them, the call would go straight to voicemail. The main person Adrian who put the pool in had no professionalism what so ever. On the contrary, he behaved more like a goon. His partner Michelle was involved in the admin related work but we never got a sense of satisfaction due to their lack of work ethics. Recently, w...e’ve got to know that the south Brisbane franchise has closed down and they probably owe money to a lot more people who are in a similar boat as us due to unfinished work. We haven’t got our equipment installed yet. Also, our coping tiles are with the supplier but we can’t get them due to all the financial issues that the company is dealing with. Unfortunately, the entire experience with the Yatala franchise continues to be a nightmare as we now need to seek legal advice to legally terminate the contract and pursue the matter with QBCC to get the work completed under insurance. Leisure pools has very conveniently disconnected themselves from pure excavations Pty Ltd (company that operated the Yatala branch). The most recent correspondence from Leisure Pools suggested that the fencing company will either remove the fence or expect us to pay for the fence hire. If you’re thinking of going with Leisure Pools, think twice. Beware of this DODGY company!!!
From Mike in sales to Grant and Connor our pool build was brillant, excellent results , process was simply and hassle free. Couldnt be happier and if we were building again I wouldnt shop anywhere else then this team at Northern Rivers Pools.
Fantastic service and beautiful pools
We have been blown away with how helpful, friendly and professional Leisure Pools were from start to finish. Nothing was ever a problem and they delivered on everything they promised. Such a pleasure dealing with them and we are extremely happy with our finished pool!
Leisure Pools Western Melbourne BRILLIANT from start to finish.
From the time we met Troy at our initial quote, to the end of handover I knew we were in the right hands. Cassie's superb customer service and organisation and Troys knowledge paired with a perfect team with incredible ontime workers made the pool process a dream from start to finish. Life time structural warranty too Highly recommended the team at Leisure Pools Western Melbourne
Pleasure to deal with
Troy and Cassie Lesuire Pools Western Melbourne installed our pool in Attwood made the process so easy outstanding job couldn't recommend highly enough if your shopping for a pool A+
Good product, Worst Communication
The pool itself looks great and is a great product however we were very disappointed with some of the outcomes that resulted due to bad communication. Some of the team were very unprofessional and as someone that works in the construction and design business I was appalled. Also ended up having to pay the electrician extra to come out on multiple accounts due Leisure Pools poor communication and not supplying the correct information.
Infinity edge pool installation
Due to the winter weather we haven't yet jumped in, however it looks so inviting !
Installation and service from Grant Nth Rivers Pools was A+ ! Highly recommended to anyone wanting a pool
Everything we expected and more
Leisure Pools North Brisbane were amazing. The team was unbelievable from the get go. Communication was great, installation perfect. Couldn’t be happier. Wouldn’t go anywhere else. Best experience possible. Top notch!
Beautiful pool and design
Very easy pool to clean and stunning to look at , great design and colours to choose from. Look forward to our summer dip and it is visually a great hit with family and friends.
Worst mistake installing a Leisure Pool
In 2016 we installed a Leisure Pool from Leisure Pools- South Brisbane. While the sale/contract and installation went relatively easy the same cannot be said when in 2019 we discovered discolouration in the Gel Coat. Rang Leisure Pools who said it was calcium sheeting. We have had our water tested regularly and have never had a problem. After a year of dealing with Leisure Pools, adding recommended products, following their instructions, the pool has not improved. It is the same it was when we first contacted them. We have had the Sales R...ep out on site to visit and test the water, from the company they recommended and gave complimentary products to use to again remove calcium sheeting. This person stated it is not calcium sheeting! We have dealt with [name removed] whom was nice and helpful in the beginning but after a year of putting in 3 lots of chemicals he became rude and disrespectful yelling at me that I had a dodgy pool shop, dodgy water testing and will not listen and follow instructions. Leisure Pools did send out 2 guys from "head office" no idea who they were, no card left, used an old water bottle to collect a sample, used cut and polish and said use this on the whole pool. I do not recommend using Leisure Pools ever! They ignore you hoping you will go away and be quiet.
Questions & Answers
I am very keen to find out more about the Fiji plunge pool re costs, need for council approval and the process (including time) we are moving to the Hunter Valley in less than 4 weeks and want to get the process going.I have left several messages but as yet no response
Leisure PoolsLeisure Pools
We'd love to help you. The Fiji Plunge is a beautiful pool. Can you please send an email through to email@example.com with who you have left messages for and your contact details. Once we receive them we will give you a call to discuss further.
How am I able to contact Head Office. I have been dealing with Adrian at leisure pools south Brisbane for over a year with a gel coat issue but now communication has ceased and I'm about to go to QCAT.
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