Reviewer Photos & Videos
- Verified customer
Leisure Pools North Brisbane far exceeded our expectations!
We researched installing our pool for almost 2 yrs and we have no doubt that we chose the best company in Leisure Pools North Brisbane to do the job. From our first contact with Taylor and Emma through to the final handover we could not have been more impressed. Every person involved in our build acted with the highest level of professionalism, friendliness and all with expert knowledge of their aspect of the construction. Our home was always left in great condition after every stage of the build, even with the weather making things a bit more ...challenging. Nothing was ever an issue, Emma kept us informed of every step (she is amazing!) and it was executed perfectly. We highly recommend Leisure Pools North Brisbane for their efficiency, superior quality of pool & equipment and their high level standard of workmanship. Best decision made, ever!
Great Service from Jaime Bayer and his team and Leisure Pools Thornton/Newcastle
I use my pool everyday if I can, very easy to maintain and not a lot required to maintain the chemical balance, an image below is the day the pavers finished awaiting the fence but it’s too perfect not to share
Leisure Pools North Brisbane
Taylor was very informative and helped us achieve our dream of getting a swimming pool for the kids.
The whole build from start to finish was less than a month. Emma in the office was amazing keeping us informed along the way.
The pool looks amazing and of good quality.
The only thing is a little more communication from the trades themselves would have been nice, however Emma and Tayloe reassured us along the way.
- Verified customer
Leisure Pools Northern Rivers ..Fantastic Service
We chose Leisure Pools Northern Rivers on their 5-star reviews and were not disappointed. From the initial consult with Mike through to completion, Grant and his friendly team were professional and reliable. We could not believe how quickly and efficiently the installation took place in an area we did not think could even accommodate a pool. The finished produce is excellent and maintenance a breeze with the INSNRG self dosing chlorinator. Thanks guys, we love our Platinum Plunge pool .. it looks awesome :)
Leisure Pools Melbourne Central
Definitely recommend and can't speak more highly of the team at Leisure Pools Melbourne Central. Very accommodating team with a seamless install led by Brendan and exceptional before & after sales/install service and advice by Travis. Landscaping team led by Troy was also excellent. We had limited space and access so opted for the Esprit, hardest choice was choosing the colour of the pool! We also chose the Maytronics mineral swim/ozone filtration system which is worth every cent. Family couldn't be happier and with solar heating we are already maximising use.... No regrets!
Efficient and Seamless
Jamie and Vanessa at Leisure Pools Newcastle are a delight to deal with. Every aspect of my need was tailored to suit. We were advised of potential 3 month wait time for installation, and 3 weeks later we were swimming in our finished product. I cannot ask for more than that. Aftersales service by the team has been second to none, even for catering to my novice knowledge of caring for a pool. Thankyou Leisure Pools Newcastle, Thankyou Jamie and Vanessa.
Best Christmas Present Ever from Leisure Pools North Brisbane!
The Leisure Pool Team are just that! A team! From the moment I spoke to Taylor, got a quote and booked it in, everything was seamless. Timelines were met and requirements achieved. Emma kept me updated along the way and the team were there everyday with minimum fuss or mess and my pool was completely installed in 7 days, we were swimming on the 8th.. Not bad considering the plumbing in my backyard offered numerous surprises they had to work around and find solutions for! The whole process was amazing, right down to the coping tile choices being delivered to my front door, seriously so well organised! They said I would have it for Chrissy and in fact we had it the week before! We just love it! Thank you Leisure Pools North Brisbane!
Regret Choosing Leisure Pools Jamisontown
Leisure Pool sales pitch and marketing promote getting a pool through them is quick and efficient. They talk about the benefit of not having your yard in disarray for months on end and having your pool installed and ready use in a matter of days. Our experience with Leisure Pools was exactly the opposite. We were told upfront that pool installation takes 12 weeks from beginning to end. The sales person explained that it takes 6 weeks to get the fibreglass shell made and get the necessary paperwork/approvals, etc and then a further 6 weeks for ...installation. Apart from unforeseen weather there was no other reason that this job would be delayed. She stated that they had teams of people available for each stage of the installation and we were reassured that 12 weeks would be the expected time that the job would take. The reality is that it took almost 28 weeks since we signed the contract until we got our final handover. In addition to the extended delay for the completion of pool; there were a series of mistakes that their various contractors made along the way included, but was not limited to: Incorrect placement of the pool in our yard despite confirming the agreed location in writing; Incorrect position of pool lights despite confirming the agreed position in writing; Removal of existing power line that we were going to use for the pool equipment, despite instruction to maintain; Destruction of a large established garden bed due with installation of pool shell having to be changed as Leisure Pools failed to keep up to date with Energy provider timelines for required works; Damage to our motorcycle during installation and a 5 week delay in getting the repairs done.
North Brisbane Leisure Pools
Highly recommend Stuart, Taylor, Emma and their team from North Brisbane.
From the first initial visit from Taylor, we didn't feel pressured to purchase. He definitely is the subject expert and was able to answer all our questions!! (First timers).. (Limited access, limited space of yard, pricing, pool options, concrete vs fiberglass, council regulations..etc)
The whole process was amazing because it was simple, transparent and efficient.
Service is of a very high standard and this was a standout for us because they were flexible and realist...
- Verified customer
Fantastic service with that family owned touch
Ive chosen to give Leisure Pools a review as I have used the team here in Newcastle to install both pools Ive put in my properties.
The first was 6 years ago which was only a small pool but yet the team were able to hit all points that Ill list later, it was a 6m Harmony the second and most recent was the 8m absolute with built in spa.
I have a young family who love to swim and we have done and will continue to make plenty of memories in our Leisure pool.
As a person thats all about Aftersales being involved in it in my day to day activities f...or a leading truck manufacturer here in Newcastle I feel it is important to not only deal with the big questions but also to focus on getting the 1 percenters right. First time right time as we say, I was more then satisfied that the team here met my needs and went up and beyond to meet mine and my families needs. Ive put a few points together that I believe were an important part of my decision to chose these guys not once but twice. Feel free to have a read through.
Newcastle branch is run by a very, very inexperienced person, currently using his opposition to install his pools due to his lack of experience, I advise to stay away RIPOFF!!!
- Verified customer
We love our pool!
It took me a long time to convince my husband we NEEDED a pool. He was not keen at all so he was very apprehensive about.
We did get a few quotes and Leisure Pools South Brisbane came out only slightly more than the others. But we didn't want any hassles and wanted something that would last. Dean was excellent when explaining everything and came out twice to put our minds at ease.
The entire process was great, communication from the Jen and Michelle was excellent and I received a text message after every call so everything was in writing as ...well. The boys on site were so professional and worked really hard, they barely stopped all day even in the heat. They were so good with our kids letting them watch all the machines and the crane. The kids still talk about it! Isaac was amazing and spent so much time with us during handover and has answered our silly questions since.
Leisure Pools North Brisbane
Highly recommend Leisure Pools North Brisbane
Taylor, Stewart & their teams worked like clock work to complete the pool and spa build. All the teams were exceptionally professional and were well briefed on their jobs prior to coming on the worksite. Work was completed to a very high standard.
Taylor & Stewart are very knowledgeable on all aspects of the build and their products and were both available 7 days a week for any questions.
Highly Recommend Leisure Pools!
Fast, Efficient, Amazing
Pool was in the ground fast, and the team were amazing.
Continued support to assist with the pool and ensuring it is perfect for use.
In it most days and love it.
Good idea on the package to include robot cleaner, as it does an amazing job.
Thanks Jamie and Vanessa. Simply Amazing
Fast and friendly service
We recently had our pool installed by Leisure Pools and we couldnt be happier.
From start to finish Ash and the team were amazing!
We would definitely recommend Leisure Pools to anyone looking at putting in a pool.
- Verified customer
A Beautifully Finished Pool Project
Ash at Leisure Pools Wagga/Canberra installed my pool. After a lot of research and not really knowing who to trust in the Wagga area, i decided to go with Leisure Pools. I liked the range of pool options with built in spas and kids splash decks. I went with the Absolute 10m in Sapphire Blue. The kids splash deck is awesome for little kids to grow their confidence, and the spa is great for adults to sit and relax. Leisure easily have the best range in the Wagga area.
After an email consultation and a quick call with Ash, he came out and looked a...
Great friendly service
Ash and Jane and the whole team were amazing throughout the entire installation. Ash explained everything clearly about the pool types, products and the installation process. He also keep us in the loop the whole time as the job progressed. His team were fantastic and you could tell they were proud of their work as the quality of the installation was excellent. We'd recommend Ash and the team to anyone.
Leisure Pools North Brisbane
Great service, competent staff, and completed ahead of schedule. Attention to detail & full of friendly advice. Would not hesitate to recommend Taylor & the boys. Leisure pools north brisbane exceeded our expectations.
Leisure Pools Thornton - Beware of shonky sales tactics!
I was originally weighing up between Leisure Pools Thornton and Narellan Pools but decided to use Leisure to save a couple of grand. What a mistake this was.
When you are given a quote with Leisure Pools Thornton you receive a price for the pool shell installed in the ground. Obviously you assume you are using just Leisure Pools Thornton for this. You are asked to pay the entire amount up front ($30 odd thousand).
It is only when the pool is installed that you realise that the pool builder is an independent contractor. So effectively Leisure...Pools is just a wholesaler of shells. If you have a problem with the install thats an issue for you and the pool builder to sort out. Delivery of the pool is quoted as being free and you are told you will also pay either $300 if they can lift the shell onto site via an Excavator or $1200 if a crane is required. My pool was lifted in by Excavator (see pic) so I figured $300. WRONG! The owner still charged $1200 as apparently he had to lift the pool on by crane at the other end (even though delivery was supposedly free). Go figure. I also paid $6k (total amount paid up front - illegal) for concreting. I initially told the owner I wasnt yet sure how much surround I wanted done. He assured me not to worry as we will come out and finalise a quote prior to the concrete pour. I have text messages stating this. I was told one day prior the Concretor would arrive tomorrow. No quote revision. I ended up doing just over half of what I originally paid for. I have been chasing a refund ever since. I have lodged with Fair Trading to which The owner still refuses to refund the crane price and extra concrete charged. I will now be following through to the NSW Civil and Administrative Tribunal.
Perfect service from the North Brisbane team
The team were exceptional, from sales through the entire installation. Taylor - a big thank you - cut past all the crap we'd been fed by others and provided us with realistic and honest suggestions that saved us money and time, plus helped us to build our vision. The team that installed the pool were extremely professional, polite and worked hard to get the job done. Thank you all so much - we are enjoying our pool every day. Given the opportunity we wouldn't go with anyone else.
We had an 8m Reflection with a large 3x6 tiled area adjacent installed.
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Questions & Answers
Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?
Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.
Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.
How many litres in an Acclaim Leasure pool
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