Reviewer Photos & Videos
- Verified customer
Stay clear, very unprofessional, poor communicators
We had a pool installed by South East Leisure pools from Yatala in Dec 2019 and nothing to gloat about for the $$ you outlay. This is our feedback only so please only see if from our point of view.
Happy to rope you in, get your $$$ but the service from then on is nothing I have experienced with any other business, company or organisation.
Only positive was they installed pool on the time frame they said, other than that, terrible service. They do not give a rats about the customer as long as they have your money. Very arrogant business fr...om my point of view. The poor communication is something I have never experienced before and something I hope never do again. You as a pool customer do not need to experience it either. We felt like we were a $$$ sign to them but that is totally your choice. From the day they started there communication was practically non existent. Do work on your pool, leave without any communication and do not hear from them until you contact them or they are after $$.
Hello we just got our dream pool installed by Alex Bence in Adelaide what a nightmare. He is nothing but a bully didn't do dial a dig. Hit Telstra pipes now refuses to pay damages. Threaten to call a Debt collector on me as I refuse to pay him $3200 that has popped out of no where. Seen him twice. Have no idea how to use the pump. We are very upset with this company what a waste of money we have just spent.
From our first phone call to Leisure pools until the very end of the process, including post follow up, Leisure pools have been amazing. Brent went above and beyond to ensure i was well informed about our options before we signed a contract and explained everything thoroughly to me. The installation process was seamless (aside from a months worth of rain holding the process back) and various teams kept me up to date the entire step of the way. All of the tradesmen were professional, showed up on time and cleaned up after themselves. Leisure Poo...ls were always available for all of the questions i had. Their communication was outstanding. Our pool is of quality and we are thoroughly enjoying it. Thank you Leisure Pools. Ive already recommended you to a few friends!
Leisure Pools South Brisbane
Would not hesitate to use again. From the planning to the end of the job. Adrian was more than helpful and very professional. Not only with the pool but also lanscaping ideas etc. Nothing was a problem or to hard. Were so happy with the final product. Would definitely recommend.
Leisure Pools North Brisbane
We would like to say thanks very much to Taylor and the boys from Leisure Pools North Brisbane.
From our initial conversations with Taylor some time ago, to our finally going ahead and ordering our pool, everyone we have dealt with has been very professional and knowledgeable. Mother Nature tried to put a damper on things, but the guys didn’t let her win.
Install was quick and trouble free as is looking after our new pool, with all the equipment that was supplied with it. Finding it really easy to look after.
We love our new Leisure Pool and think it looks pretty good.
Less than average from the franchise through to head office, 2 years and still waiting for sign off
While this was a N Z install, read on if you are thinking of using Leisure Pools as our issues have been raised at a high level with LP Cooperate in Australia to no avail. It is a concern when the franchisor doesn't respond directly to emails or phone calls relating to poor franchisee performance
Based in NZ we were recommended to Leisure Pools by a friend in construction, he has since apologised for the recommendation?
The install and subsequent interactions with Leisure Pools Auckland have been less than ordinary and getting resolution is ...almost at the 2 year mark. The issues during construction I will not dwell on, subsequent to the install we went to obtain consent, it was a fail on a number of counts. The key being the pool was not installed according to the plans LP submitted to council and the retaining needed sign off by a licensed building practitioner. These points were responsible to and agreed upon by the installer. The request has been made with the franchisee and he has agreed to complete the work but has since gone to ground. Okay, we are in covid 19 lockdown but the work can be completed remotely and we cant even get an email response to requests for progress and this has been ongoing since 2018!!! Next stage in January this year, another franchise owner of Leisure pools in another area recommended I contact the Australasia sales manager based at LP Cooperate, he had had a local LP employee in NZ contact me and try to sort the issue out with the installer, no progress.
Leisure Pools North Brisbane
Wow we are loving our pool using it most days. I can’t thank Taylor, Stuart, Emma and the rest of the awesome team at Leisure Pools North Brisbane enough. Everything was effortless. Handover was helpful and informative. For a first time pool owner all parts to manage and maintain the pool have been simple and easy with lots of advice and support. Thanks heaps Leisure Pools North Brisbane you guys are amazing.
- Verified customer
Northern Rivers Pools
Just installed for summer, using it every day.
Easy to maintain, we were well (and patiently) trained by NRP owner grant Vidler.
The Enviroswim Water Purification System we chose is a perfect chemical free dream. (no chlorine smell, no red eyes or need for kids to wear goggles)
- Verified customer
Leisure Pools North Brisbane far exceeded our expectations!
We researched installing our pool for almost 2 yrs and we have no doubt that we chose the best company in Leisure Pools North Brisbane to do the job. From our first contact with Taylor and Emma through to the final handover we could not have been more impressed. Every person involved in our build acted with the highest level of professionalism, friendliness and all with expert knowledge of their aspect of the construction. Our home was always left in great condition after every stage of the build, even with the weather making things a bit more ...challenging. Nothing was ever an issue, Emma kept us informed of every step (she is amazing!) and it was executed perfectly. We highly recommend Leisure Pools North Brisbane for their efficiency, superior quality of pool & equipment and their high level standard of workmanship. Best decision made, ever!
Great Service from Jaime Bayer and his team and Leisure Pools Thornton/Newcastle
I use my pool everyday if I can, very easy to maintain and not a lot required to maintain the chemical balance, an image below is the day the pavers finished awaiting the fence but it’s too perfect not to share
Leisure Pools North Brisbane
Taylor was very informative and helped us achieve our dream of getting a swimming pool for the kids.
The whole build from start to finish was less than a month. Emma in the office was amazing keeping us informed along the way.
The pool looks amazing and of good quality.
The only thing is a little more communication from the trades themselves would have been nice, however Emma and Tayloe reassured us along the way.
- Verified customer
Leisure Pools Northern Rivers ..Fantastic Service
We chose Leisure Pools Northern Rivers on their 5-star reviews and were not disappointed. From the initial consult with Mike through to completion, Grant and his friendly team were professional and reliable. We could not believe how quickly and efficiently the installation took place in an area we did not think could even accommodate a pool. The finished produce is excellent and maintenance a breeze with the INSNRG self dosing chlorinator. Thanks guys, we love our Platinum Plunge pool .. it looks awesome :)
Leisure Pools Melbourne Central
Definitely recommend and can't speak more highly of the team at Leisure Pools Melbourne Central. Very accommodating team with a seamless install led by Brendan and exceptional before & after sales/install service and advice by Travis. Landscaping team led by Troy was also excellent. We had limited space and access so opted for the Esprit, hardest choice was choosing the colour of the pool! We also chose the Maytronics mineral swim/ozone filtration system which is worth every cent. Family couldn't be happier and with solar heating we are already maximising use.... No regrets!
Efficient and Seamless
Jamie and Vanessa at Leisure Pools Newcastle are a delight to deal with. Every aspect of my need was tailored to suit. We were advised of potential 3 month wait time for installation, and 3 weeks later we were swimming in our finished product. I cannot ask for more than that. Aftersales service by the team has been second to none, even for catering to my novice knowledge of caring for a pool. Thankyou Leisure Pools Newcastle, Thankyou Jamie and Vanessa.
Best Christmas Present Ever from Leisure Pools North Brisbane!
The Leisure Pool Team are just that! A team! From the moment I spoke to Taylor, got a quote and booked it in, everything was seamless. Timelines were met and requirements achieved. Emma kept me updated along the way and the team were there everyday with minimum fuss or mess and my pool was completely installed in 7 days, we were swimming on the 8th.. Not bad considering the plumbing in my backyard offered numerous surprises they had to work around and find solutions for! The whole process was amazing, right down to the coping tile choices being delivered to my front door, seriously so well organised! They said I would have it for Chrissy and in fact we had it the week before! We just love it! Thank you Leisure Pools North Brisbane!
Regret Choosing Leisure Pools Jamisontown
Leisure Pool sales pitch and marketing promote getting a pool through them is quick and efficient. They talk about the benefit of not having your yard in disarray for months on end and having your pool installed and ready use in a matter of days. Our experience with Leisure Pools was exactly the opposite. We were told upfront that pool installation takes 12 weeks from beginning to end. The sales person explained that it takes 6 weeks to get the fibreglass shell made and get the necessary paperwork/approvals, etc and then a further 6 weeks for ...installation. Apart from unforeseen weather there was no other reason that this job would be delayed. She stated that they had teams of people available for each stage of the installation and we were reassured that 12 weeks would be the expected time that the job would take. The reality is that it took almost 28 weeks since we signed the contract until we got our final handover. In addition to the extended delay for the completion of pool; there were a series of mistakes that their various contractors made along the way included, but was not limited to: Incorrect placement of the pool in our yard despite confirming the agreed location in writing; Incorrect position of pool lights despite confirming the agreed position in writing; Removal of existing power line that we were going to use for the pool equipment, despite instruction to maintain; Destruction of a large established garden bed due with installation of pool shell having to be changed as Leisure Pools failed to keep up to date with Energy provider timelines for required works; Damage to our motorcycle during installation and a 5 week delay in getting the repairs done.
North Brisbane Leisure Pools
Highly recommend Stuart, Taylor, Emma and their team from North Brisbane.
From the first initial visit from Taylor, we didn't feel pressured to purchase. He definitely is the subject expert and was able to answer all our questions!! (First timers).. (Limited access, limited space of yard, pricing, pool options, concrete vs fiberglass, council regulations..etc)
The whole process was amazing because it was simple, transparent and efficient.
Service is of a very high standard and this was a standout for us because they were flexible and realist...
- Verified customer
Fantastic service with that family owned touch
Ive chosen to give Leisure Pools a review as I have used the team here in Newcastle to install both pools Ive put in my properties.
The first was 6 years ago which was only a small pool but yet the team were able to hit all points that Ill list later, it was a 6m Harmony the second and most recent was the 8m absolute with built in spa.
I have a young family who love to swim and we have done and will continue to make plenty of memories in our Leisure pool.
As a person thats all about Aftersales being involved in it in my day to day activities f...or a leading truck manufacturer here in Newcastle I feel it is important to not only deal with the big questions but also to focus on getting the 1 percenters right. First time right time as we say, I was more then satisfied that the team here met my needs and went up and beyond to meet mine and my families needs. Ive put a few points together that I believe were an important part of my decision to chose these guys not once but twice. Feel free to have a read through.
Newcastle branch is run by a very, very inexperienced person, currently using his opposition to install his pools due to his lack of experience, I advise to stay away RIPOFF!!!
- Verified customer
We love our pool!
It took me a long time to convince my husband we NEEDED a pool. He was not keen at all so he was very apprehensive about.
We did get a few quotes and Leisure Pools South Brisbane came out only slightly more than the others. But we didn't want any hassles and wanted something that would last. Dean was excellent when explaining everything and came out twice to put our minds at ease.
The entire process was great, communication from the Jen and Michelle was excellent and I received a text message after every call so everything was in writing as ...well. The boys on site were so professional and worked really hard, they barely stopped all day even in the heat. They were so good with our kids letting them watch all the machines and the crane. The kids still talk about it! Isaac was amazing and spent so much time with us during handover and has answered our silly questions since.
Questions & Answers
Has anyone else been ripped off by Leisure Pools Thornton? Still waiting for refund on concrete I overpaid for. Been through fair trading and now onto NCAT. The franchise owner is rude and arrogantly and does not care for the customer once deposit is received.
Anyone have their pool installed by Jamiesontown? Just looking for reviews as we are looking at quotes at the moment thanks
Based on my experience with Leisure Pools, I would not go anywhere near them. My review is in there, have a read. The installer may be ok but the parent company does not back the I stalker up if anything goes wrong
Leisure PoolsLeisure Pools
Leisure Pools Sydney have installed many pools and have a great reputation. They are great with communication, professionalism and meeting all of your expectations. All the Leisure Pools Dealers are their own Independent Businesses, you can view more about the Leisure Pools Sydney team, including about the owners and some reviews here https://leisurepools.com.au/dealers/fibreglass-pools-sydney/
Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?
Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.
Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.
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