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Leisure Pools

Leisure Pools

4.5 from 330 reviews

Reviews

Review distribution

5 star
270
4 star
18
3 star
4
2 star
7
1 star
31

CCR86

CCR86South East Queensland, QLD

  • Verified customer

We love our pool!

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Yatala
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Bernadette L.

Bernadette L.South East Queensland, QLD

Leisure Pools North Brisbane

published

Highly recommend Leisure Pools North Brisbane

Taylor, Stewart & their teams worked like clock work to complete the pool and spa build. All the teams were exceptionally professional and were well briefed on their jobs prior to coming on the worksite. Work was completed to a very high standard.

Taylor & Stewart are very knowledgeable on all aspects of the build and their products and were both available 7 days a week for any questions.

Highly Recommend Leisure Pools!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationNorth Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Peter

PeterHunter Region, NSW

Fast, Efficient, Amazing

published

Pool was in the ground fast, and the team were amazing.

Continued support to assist with the pool and ensuring it is perfect for use.

In it most days and love it.
Good idea on the package to include robot cleaner, as it does an amazing job.

Thanks Jamie and Vanessa. Simply Amazing

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationThornton
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Rebel P.

Rebel P.Murrumbidgee Region, NSW

Fast and friendly service

published

We recently had our pool installed by Leisure Pools and we couldnt be happier.
From start to finish Ash and the team were amazing!
We would definitely recommend Leisure Pools to anyone looking at putting in a pool.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

  • Verified customer

A Beautifully Finished Pool Project

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWagga Wagga
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Dave W

Dave WCanberra

Great friendly service

published

Ash and Jane and the whole team were amazing throughout the entire installation. Ash explained everything clearly about the pool types, products and the installation process. He also keep us in the loop the whole time as the job progressed. His team were fantastic and you could tell they were proud of their work as the quality of the installation was excellent. We'd recommend Ash and the team to anyone.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Leisure Pools North Brisbane

published

Great service, competent staff, and completed ahead of schedule. Attention to detail & full of friendly advice. Would not hesitate to recommend Taylor & the boys. Leisure pools north brisbane exceeded our expectations.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationLeisure pools north brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Dan C.

Dan C.Sydney Surrounds, NSW

Leisure Pools Thornton - Beware of shonky sales tactics!

published
Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Thornton
See all answers
5 comments
Leisure Pools
Leisure PoolsLeisure Pools
Dan C.
Dan C.

Hi Leisure Pools. Amazing the fast response negative publicity brings. You can call me 0410679652.

Dan C.
Dan C.
Arno V.

Arno V.South East Queensland, QLD

Perfect service from the North Brisbane team

published

The team were exceptional, from sales through the entire installation. Taylor - a big thank you - cut past all the crap we'd been fed by others and provided us with realistic and honest suggestions that saved us money and time, plus helped us to build our vision. The team that installed the pool were extremely professional, polite and worked hard to get the job done. Thank you all so much - we are enjoying our pool every day. Given the opportunity we wouldn't go with anyone else.

We had an 8m Reflection with a large 3x6 tiled area adjacent installed.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
EBO

EBOSydney, NSW

  • 3 reviews
  • Verified customer

Jamisontown NSW 2750 Buyer beware- damaged slab, pump not working 5 mths - fair trading remediation order in place

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
Store LocationPenrith
See all answers
4 comments
Leisure Pools
Leisure PoolsLeisure Pools
EBO
EBO
Leisure Pools
Leisure PoolsLeisure Pools

justin G.

justin G.

  • 2 reviews
  • 1 like

Sydney Jamisontown

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationJamisontown
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Chelsea Rolfe

Chelsea RolfeSouth East Queensland, QLD

Grateful

published

Fast, friendly and no fuss. We are totally grateful to the mob at Leisure Pools Brisbane North for a stress free, respectful and professional pool dig and install.

We were especially impressed by Jed's conduct as a labourer who had amazing work ethic and who kept us in the loop during the manual process. Taylor was so deadly and supportive from the beginning; and Lacey's email etiquette and response time was stellar.

Our four kids are IN LOVE with our beautiful new pool!!!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Leisure Pools - North Brisbane

published

Taylor was great to deal with as our first point of contact. Kept us in the loop throughout the whole process. Same for the Office staff (Emma & Lacey). All questions were answered promptly. The pool was dug and installed by Stuart and his crew in less than 2 days, and this was even accounting for a minor hiccup where unmarked storm water, grey water pipes and an electrical conduit were snagged as part of the dig. Stuart was able to get a sparkie and plumber onsite on day 1 to rectify. Pool shell in & filled with water on day 2, and coping was installed on day 3. Overall, very happy with the result - would highly recommend.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools - North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Orlando

OrlandoHunter Region, NSW

Leisure Pools Newcastle

published

My pool is a modest rectangular 8m x 3m lap pool and is a perfect fit for the side of the house. It is both affordable and easy to maintain and I use it regularly except winter. Guests love to jump in the when we have a barbie. My son dips in anytime of the year to soothe his leg muscles after soccer training. I found Jamie pretty straight forward in telling me what to expect and wasted no time installing it once the area was available. There was a slight plumbing issue rerouting the sewer line but I found their subbie was fairly priced and done it straightaway without delaying the pool install. Overall, the job was professionally done and the pool has become a great feature to our home.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Newcastle
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Jac

JacHunter Region, NSW

Leisure Pools Newcastle

published

Great pool and good service. Quick and accurate quote, installed quickly, took a little longer then expected for the concrete, tiles etc but a good job. The recommended electrician and other services not that great.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Newcastle
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
John Hatzimarkou

John HatzimarkouSydney, NSW

Excellent Pool builders

published

We appointed Leisure Pools to build our pool , and the service was excellent from day one. The pool was installed and the work all round was completed with excellence and pride. Highly recommend Leisure Pools.
We like to thank all the staff at leisure pools , Abby ,Taylor thank you for all your support great team and great work.
Regards
John and Lynne (Oran Park)

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationPenrith NSW
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Rob Lowe

Rob LoweCanberra 2600, ACT

Meeting all expectations!!

published

Couldn't fault all the way through.
Quote - detailed and simple to read
Install date - Date was confirmed 3 months out and coming into peak period. Pool turned up on the date as specified.
Install - Gents were very knowledgeable and knew what they were doing.
Equipment - We did have some teething issues with solar pump initially, team always quick to fix up.

Happy days!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationCanberra
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Teresa

TeresaSouth East Queensland, QLD

  • 2 reviews

WHAT A GREAT EXPERIENCE

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationYatala
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Becs

BecsSouth East Queensland, QLD

  • 3 reviews

Leisure pools north Brisbane

published

We shopped around a few places but I was pretty sold on the design we picked, after meeting Taylor I knew we made the right decision! Brilliant service all the way through, after care has been amazing. After building a house previously I was worried how stressful a pool would be... it was zero stress! Everyone and everything far exceeded my expectations and I could not recommend this team more!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorth
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Mark and Karen E

Mark and Karen ESouth East Queensland, QLD

leisure pools north brisbane

published

Everything went to plan and great after sales service..We had a problem with the pump and Taylor fixed it the same day..Would recommend them to everyone. ..Mark and Karen E

Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
Store LocationNorth Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Page 1 of 17

Questions & Answers

Aleisa

Aleisaasked

Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?

2 answers
Laraine
Laraine

Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.

Dan C.
Dan C.

Hi aleisa,

Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.


Brendan B.

Brendan B.asked

How many litres in an Acclaim Leasure pool

1 answer
Grant V.
Grant V.

Hi Brendan. The Acclaim Leisure Pool comes in three sizes. What size pool were you asking about?


Brendan B.

Brendan B.asked

How many litres in acclaim Leasure pool

No answers

Get an answer from our members and Leisure Pools representatives

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