Reviewer Photos & Videos
Good product, Worst Communication
The pool itself looks great and is a great product however we were very disappointed with some of the outcomes that resulted due to bad communication. Some of the team were very unprofessional and as someone that works in the construction and design business I was appalled. Also ended up having to pay the electrician extra to come out on multiple accounts due Leisure Pools poor communication and not supplying the correct information.
Infinity edge pool installation
Due to the winter weather we haven't yet jumped in, however it looks so inviting !
Installation and service from Grant Nth Rivers Pools was A+ ! Highly recommended to anyone wanting a pool
Everything we expected and more
Leisure Pools North Brisbane were amazing. The team was unbelievable from the get go. Communication was great, installation perfect. Couldn’t be happier. Wouldn’t go anywhere else. Best experience possible. Top notch!
Beautiful pool and design
Very easy pool to clean and stunning to look at , great design and colours to choose from. Look forward to our summer dip and it is visually a great hit with family and friends.
Worst mistake installing a Leisure Pool
In 2016 we installed a Leisure Pool from Leisure Pools- South Brisbane. While the sale/contract and installation went relatively easy the same cannot be said when in 2019 we discovered discolouration in the Gel Coat. Rang Leisure Pools who said it was calcium sheeting. We have had our water tested regularly and have never had a problem. After a year of dealing with Leisure Pools, adding recommended products, following their instructions, the pool has not improved. It is the same it was when we first contacted them. We have had the Sales R...ep out on site to visit and test the water, from the company they recommended and gave complimentary products to use to again remove calcium sheeting. This person stated it is not calcium sheeting! We have dealt with [name removed] whom was nice and helpful in the beginning but after a year of putting in 3 lots of chemicals he became rude and disrespectful yelling at me that I had a dodgy pool shop, dodgy water testing and will not listen and follow instructions. Leisure Pools did send out 2 guys from "head office" no idea who they were, no card left, used an old water bottle to collect a sample, used cut and polish and said use this on the whole pool. I do not recommend using Leisure Pools ever! They ignore you hoping you will go away and be quiet.
Can’t wait for our first swim!
A huge thank you to all the team members at Leisure Pools Penrith.
They did an amazing job, we experienced great customer service, received clear communication from start to finish, always informed on the installation schedule by phone and email, all contractors were polite and professional.
I will definitely recommend Leisure Pools Penrith to anyone who is looking at getting a pool.
Bring on Summer!
Leisure Pools - South Brisbane
Absolutely loving our new pool and backyard!! We’ve been swimming non stop, including through winter thanks to our pool heater!!! The pool & tiling look amazing. Everything is super easy to use and runs perfectly. The LP - South Brisbane team were great to deal with and very accommodating. They’ve done everything they said they would & have gone far beyond just installing a pool. The team have been really respectful & have a great work ethic.
Extremely Happy with our new Pool
Our pool looks amazing, high quality product, awesome team, easy to deal with. Looking forward to spending summer around our new pool. Would highly recommend the guys from leisure Pools.
Very pleased with the product
Our Plunge Pool was perfect for the space and has been used to death in the few months we've had it. The pool was exactly what we envisaged and we couldn't be happier!
Leisure Pools North Brisbane
Love my Leisure Pool. Easy to run and looks fantastic. Taylor and his team did a great job and were an absolute pleasure to deal with. Highly recommend. Don't wait to put your pool in... it's been the best decision we've ever made. Has changed our lives!
Leisure Pool - Warranty issues Osmosis
Our pool was purchased in 2012. We noticed in February 2020 that our pool had developed bubbles all around the side walls in the shell which to us looked like Osmosis. We phoned Leisure Pools and was put through to our local dealer where we informed him of what we had discovered with our pool, ( apparently there are no phone numbers to contact for head office, our local dealer told us) so we were given a contact email for [name removed] in head office to email regarding our pool.
•We emailed [name removed] on the 4 Feb 2020 outlining what we h...
Be very careful !!!!
We paid a $4000 deposit to have a pool put in and then found out the contractor had no insurance and was using the building licence of someone else. When we asked for our money back they shut up shop and we couldn’t find them again.
- Verified customer
Stay clear, very unprofessional, poor communicators
We had a pool installed by South East Leisure pools from Yatala in Dec 2019 and nothing to gloat about for the $$ you outlay. This is our feedback only so please only see if from our point of view.
Happy to rope you in, get your $$$ but the service from then on is nothing I have experienced with any other business, company or organisation.
Only positive was they installed pool on the time frame they said, other than that, terrible service. They do not give a rats about the customer as long as they have your money. Very arrogant business fr...om my point of view. The poor communication is something I have never experienced before and something I hope never do again. You as a pool customer do not need to experience it either. We felt like we were a $$$ sign to them but that is totally your choice. From the day they started there communication was practically non existent. Do work on your pool, leave without any communication and do not hear from them until you contact them or they are after $$.
From our first phone call to Leisure pools until the very end of the process, including post follow up, Leisure pools have been amazing. Brent went above and beyond to ensure i was well informed about our options before we signed a contract and explained everything thoroughly to me. The installation process was seamless (aside from a months worth of rain holding the process back) and various teams kept me up to date the entire step of the way. All of the tradesmen were professional, showed up on time and cleaned up after themselves. Leisure Poo...ls were always available for all of the questions i had. Their communication was outstanding. Our pool is of quality and we are thoroughly enjoying it. Thank you Leisure Pools. Ive already recommended you to a few friends!
Leisure Pools South Brisbane
Would not hesitate to use again. From the planning to the end of the job. Adrian was more than helpful and very professional. Not only with the pool but also lanscaping ideas etc. Nothing was a problem or to hard. Were so happy with the final product. Would definitely recommend.
Leisure Pools North Brisbane
We would like to say thanks very much to Taylor and the boys from Leisure Pools North Brisbane.
From our initial conversations with Taylor some time ago, to our finally going ahead and ordering our pool, everyone we have dealt with has been very professional and knowledgeable. Mother Nature tried to put a damper on things, but the guys didn’t let her win.
Install was quick and trouble free as is looking after our new pool, with all the equipment that was supplied with it. Finding it really easy to look after.
We love our new Leisure Pool and think it looks pretty good.
Less than average from the franchise through to head office, 2 years and still waiting for sign off
While this was a N Z install, read on if you are thinking of using Leisure Pools as our issues have been raised at a high level with LP Cooperate in Australia to no avail. It is a concern when the franchisor doesn't respond directly to emails or phone calls relating to poor franchisee performance
Based in NZ we were recommended to Leisure Pools by a friend in construction, he has since apologised for the recommendation?
The install and subsequent interactions with Leisure Pools Auckland have been less than ordinary and getting resolution is ...almost at the 2 year mark. The issues during construction I will not dwell on, subsequent to the install we went to obtain consent, it was a fail on a number of counts. The key being the pool was not installed according to the plans LP submitted to council and the retaining needed sign off by a licensed building practitioner. These points were responsible to and agreed upon by the installer. The request has been made with the franchisee and he has agreed to complete the work but has since gone to ground. Okay, we are in covid 19 lockdown but the work can be completed remotely and we cant even get an email response to requests for progress and this has been ongoing since 2018!!! Next stage in January this year, another franchise owner of Leisure pools in another area recommended I contact the Australasia sales manager based at LP Cooperate, he had had a local LP employee in NZ contact me and try to sort the issue out with the installer, no progress.
Leisure Pools North Brisbane
Wow we are loving our pool using it most days. I can’t thank Taylor, Stuart, Emma and the rest of the awesome team at Leisure Pools North Brisbane enough. Everything was effortless. Handover was helpful and informative. For a first time pool owner all parts to manage and maintain the pool have been simple and easy with lots of advice and support. Thanks heaps Leisure Pools North Brisbane you guys are amazing.
- Verified customer
Northern Rivers Pools
Just installed for summer, using it every day.
Easy to maintain, we were well (and patiently) trained by NRP owner grant Vidler.
The Enviroswim Water Purification System we chose is a perfect chemical free dream. (no chlorine smell, no red eyes or need for kids to wear goggles)
Questions & Answers
I am very keen to find out more about the Fiji plunge pool re costs, need for council approval and the process (including time) we are moving to the Hunter Valley in less than 4 weeks and want to get the process going.I have left several messages but as yet no response
Leisure PoolsLeisure Pools
We'd love to help you. The Fiji Plunge is a beautiful pool. Can you please send an email through to email@example.com with who you have left messages for and your contact details. Once we receive them we will give you a call to discuss further.
How am I able to contact Head Office. I have been dealing with Adrian at leisure pools south Brisbane for over a year with a gel coat issue but now communication has ceased and I'm about to go to QCAT.
Anyone have their pool installed by Jamiesontown? Just looking for reviews as we are looking at quotes at the moment thanks
Based on my experience with Leisure Pools, I would not go anywhere near them. My review is in there, have a read. The installer may be ok but the parent company does not back the I stalker up if anything goes wrong
Leisure PoolsLeisure Pools
Leisure Pools Sydney have installed many pools and have a great reputation. They are great with communication, professionalism and meeting all of your expectations. All the Leisure Pools Dealers are their own Independent Businesses, you can view more about the Leisure Pools Sydney team, including about the owners and some reviews here https://leisurepools.com.au/dealers/fibreglass-pools-sydney/
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