- Verified customer
We love our pool!
It took me a long time to convince my husband we NEEDED a pool. He was not keen at all so he was very apprehensive about.
We did get a few quotes and Leisure Pools South Brisbane came out only slightly more than the others. But we didn't want any hassles and wanted something that would last. Dean was excellent when explaining everything and came out twice to put our minds at ease.
The entire process was great, communication from the Jen and Michelle was excellent and I received a text message after every call so everything was in writing as ...well. The boys on site were so professional and worked really hard, they barely stopped all day even in the heat. They were so good with our kids letting them watch all the machines and the crane. The kids still talk about it! Isaac was amazing and spent so much time with us during handover and has answered our silly questions since.
Leisure Pools North Brisbane
Highly recommend Leisure Pools North Brisbane
Taylor, Stewart & their teams worked like clock work to complete the pool and spa build. All the teams were exceptionally professional and were well briefed on their jobs prior to coming on the worksite. Work was completed to a very high standard.
Taylor & Stewart are very knowledgeable on all aspects of the build and their products and were both available 7 days a week for any questions.
Highly Recommend Leisure Pools!
Fast, Efficient, Amazing
Pool was in the ground fast, and the team were amazing.
Continued support to assist with the pool and ensuring it is perfect for use.
In it most days and love it.
Good idea on the package to include robot cleaner, as it does an amazing job.
Thanks Jamie and Vanessa. Simply Amazing
Fast and friendly service
We recently had our pool installed by Leisure Pools and we couldnt be happier.
From start to finish Ash and the team were amazing!
We would definitely recommend Leisure Pools to anyone looking at putting in a pool.
- Verified customer
A Beautifully Finished Pool Project
Ash at Leisure Pools Wagga/Canberra installed my pool. After a lot of research and not really knowing who to trust in the Wagga area, i decided to go with Leisure Pools. I liked the range of pool options with built in spas and kids splash decks. I went with the Absolute 10m in Sapphire Blue. The kids splash deck is awesome for little kids to grow their confidence, and the spa is great for adults to sit and relax. Leisure easily have the best range in the Wagga area.
After an email consultation and a quick call with Ash, he came out and looked a...
Great friendly service
Ash and Jane and the whole team were amazing throughout the entire installation. Ash explained everything clearly about the pool types, products and the installation process. He also keep us in the loop the whole time as the job progressed. His team were fantastic and you could tell they were proud of their work as the quality of the installation was excellent. We'd recommend Ash and the team to anyone.
Leisure Pools North Brisbane
Great service, competent staff, and completed ahead of schedule. Attention to detail & full of friendly advice. Would not hesitate to recommend Taylor & the boys. Leisure pools north brisbane exceeded our expectations.
Leisure Pools Thornton - Beware of shonky sales tactics!
I was originally weighing up between Leisure Pools Thornton and Narellan Pools but decided to use Leisure to save a couple of grand. What a mistake this was.
When you are given a quote with Leisure Pools Thornton you receive a price for the pool shell installed in the ground. Obviously you assume you are using just Leisure Pools Thornton for this. You are asked to pay the entire amount up front ($30 odd thousand).
It is only when the pool is installed that you realise that the pool builder is an independent contractor. So effectively Leisure...Pools is just a wholesaler of shells. If you have a problem with the install thats an issue for you and the pool builder to sort out. Delivery of the pool is quoted as being free and you are told you will also pay either $300 if they can lift the shell onto site via an Excavator or $1200 if a crane is required. My pool was lifted in by Excavator (see pic) so I figured $300. WRONG! The owner still charged $1200 as apparently he had to lift the pool on by crane at the other end (even though delivery was supposedly free). Go figure. I also paid $6k (total amount paid up front - illegal) for concreting. I initially told the owner I wasnt yet sure how much surround I wanted done. He assured me not to worry as we will come out and finalise a quote prior to the concrete pour. I have text messages stating this. I was told one day prior the Concretor would arrive tomorrow. No quote revision. I ended up doing just over half of what I originally paid for. I have been chasing a refund ever since. I have lodged with Fair Trading to which The owner still refuses to refund the crane price and extra concrete charged. I will now be following through to the NSW Civil and Administrative Tribunal.
Perfect service from the North Brisbane team
The team were exceptional, from sales through the entire installation. Taylor - a big thank you - cut past all the crap we'd been fed by others and provided us with realistic and honest suggestions that saved us money and time, plus helped us to build our vision. The team that installed the pool were extremely professional, polite and worked hard to get the job done. Thank you all so much - we are enjoying our pool every day. Given the opportunity we wouldn't go with anyone else.
We had an 8m Reflection with a large 3x6 tiled area adjacent installed.
- Verified customer
Jamisontown NSW 2750 Buyer beware- damaged slab, pump not working 5 mths - fair trading remediation order in place
I have had the pool installed the Leisure pools Jamisontown NSW 2750 and am disappointed appalled and upset at the lack of delivering what was paid for and have had six major fails in the development of my pool to the point I have now engaged fair trading
They miscalculated the sqm with the manhole has to be 5mm above manhole and 600m clear of pool like therefore I had to pay a variation for pillars to be put in as the entire pool length and height which ended up pool being 900mls above ground height and therefore if pillars not put in ...
The long process having a pool installed is somewhat stressful. I'm happy with the pool itself but having different trades person's do their thing is not. Beware having them install copers on your fibreglass pool , the tradies were landscapers and will burn a hole in your pocket. Not enough care with the laying , I had to relay 2 copers myself as they were not cemented properly being only a few months being layed . Wast on 9 copers being $36 each ,way over the 10 percent used and staff telling me it is normal.I then asking for a refund with dea...f ears . Don't waste your time getting them to do it. They are quick to ask for the funds in the build which is fine but once the final payment is made they aren't in a hurry to give you the final handover .
Fast, friendly and no fuss. We are totally grateful to the mob at Leisure Pools Brisbane North for a stress free, respectful and professional pool dig and install.
We were especially impressed by Jed's conduct as a labourer who had amazing work ethic and who kept us in the loop during the manual process. Taylor was so deadly and supportive from the beginning; and Lacey's email etiquette and response time was stellar.
Our four kids are IN LOVE with our beautiful new pool!!!
Leisure Pools - North Brisbane
Taylor was great to deal with as our first point of contact. Kept us in the loop throughout the whole process. Same for the Office staff (Emma & Lacey). All questions were answered promptly. The pool was dug and installed by Stuart and his crew in less than 2 days, and this was even accounting for a minor hiccup where unmarked storm water, grey water pipes and an electrical conduit were snagged as part of the dig. Stuart was able to get a sparkie and plumber onsite on day 1 to rectify. Pool shell in & filled with water on day 2, and coping was installed on day 3. Overall, very happy with the result - would highly recommend.
Leisure Pools Newcastle
My pool is a modest rectangular 8m x 3m lap pool and is a perfect fit for the side of the house. It is both affordable and easy to maintain and I use it regularly except winter. Guests love to jump in the when we have a barbie. My son dips in anytime of the year to soothe his leg muscles after soccer training. I found Jamie pretty straight forward in telling me what to expect and wasted no time installing it once the area was available. There was a slight plumbing issue rerouting the sewer line but I found their subbie was fairly priced and done it straightaway without delaying the pool install. Overall, the job was professionally done and the pool has become a great feature to our home.
Leisure Pools Newcastle
Great pool and good service. Quick and accurate quote, installed quickly, took a little longer then expected for the concrete, tiles etc but a good job. The recommended electrician and other services not that great.
Excellent Pool builders
We appointed Leisure Pools to build our pool , and the service was excellent from day one. The pool was installed and the work all round was completed with excellence and pride. Highly recommend Leisure Pools.
We like to thank all the staff at leisure pools , Abby ,Taylor thank you for all your support great team and great work.
John and Lynne (Oran Park)
Meeting all expectations!!
Couldn't fault all the way through.
Quote - detailed and simple to read
Install date - Date was confirmed 3 months out and coming into peak period. Pool turned up on the date as specified.
Install - Gents were very knowledgeable and knew what they were doing.
Equipment - We did have some teething issues with solar pump initially, team always quick to fix up.
WHAT A GREAT EXPERIENCE
We had looked around various places for a pool and hadn't been quite satisfied with what we had seen. We then went to leisure pools at Yatala and what a fantastic display they had. I saw the very one that I liked. We went into the show room and Dean sat us down and we had a chat with him. He was such a lovely man not pushy like some and answered all our questions. We signed up there and then and I couldn't wait for it to begin. This didn't take long and the communication was excellent. Not only did I get constant calls from Jen but it was...also text to me what she had told me. If you had a question it was always easy to get hold of someone to ask or write to Michelle and she would get back immediately. The work men were really hard workers and always turned up when Jen said they would be here. I used all the leisure pools people that they recommended and very glad I did. I really recommend this company they do an excellent job and there is no hidden costs. If I could give them 10 stars I would. I am over the moon with my pool I have been wanting one for a long time.
Leisure pools north Brisbane
We shopped around a few places but I was pretty sold on the design we picked, after meeting Taylor I knew we made the right decision! Brilliant service all the way through, after care has been amazing. After building a house previously I was worried how stressful a pool would be... it was zero stress! Everyone and everything far exceeded my expectations and I could not recommend this team more!
leisure pools north brisbane
Everything went to plan and great after sales service..We had a problem with the pump and Taylor fixed it the same day..Would recommend them to everyone. ..Mark and Karen E
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Questions & Answers
Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?
Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.
Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.
How many litres in an Acclaim Leasure pool
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