Reviewer Photos & Videos
Total Scam with Cheap Defective materials
Total scam from Alan in their New Zealand office. They use cheap defective materials which had problems from the day it was installed and 8 months later, has still not been fixed.
A pool that was initially quoted at $80,000 has now cost us over $120,000 and the they are still procrastinating on completing the job. The blades on the water feature do not work and the pump is leaking on a brand new pool !
They insist we use the Insnrg pool equipment which is absolute rubbish. We paid a lot of money for a system to control our pool via wif...i and to get this junk as the app is an insult. We will be contacting the Consumer Rights and Guarantees Authorities as well as the Fair Trading authorities shortly in regards to their scam. Stay away from Leisure Pools or you will be given absolute junk !
Absolute Rapped with the help from Steve and the Team
We were caught up in the scam from a prior contractor and lost our money.
Steve from Leisure Pools Yatala and the team came to the rescue and supplied us our 7mtr Elegance at no extra costs to us
Great considerate people who will look after you
I was shafted badly by a subcontractor who actually took all our money and ran. Leisure pools went above and beyond to help however they could , QBCC ended up taking over and they were great as well, later I found out there were other people that QBCC couldn’t cover and even though Leisure pools weren’t not obligated to cover it, morally they felt they were so they made sure everyone who was ripped off ended up with there pools , all I can say is thank god there’s still good people in the world.
Pool not sitting on any kind of foundation
We ordered an Allure Pool 16X40 & the pool cracked near the upper wall of the hot tub. It has been over a year since we told our dealer but nothing has been done. This year when we opened the pool the stairs & pool is not sitting on any sort of foundation it’s hollow when you step on the stairs. I told my Dealer when the pool got installed that there was water leaking into the ground from the stairs & spa & they didn’t believe me. Now our concrete is starting to crack at the stairs & we don’t know how much water leaked into the foundation of the 3/4” limestone.
A brilliant job. Grateful for the no fuss approach.
We live in the Riverina and use our pool from late Septembercthrough to early May. It is great to be able to swim in a low maintenance mineral pool. Could not be happier!
Poor customer service. Don’t waste your time
Shane from leisure pools attended for onsite quote. Said he would email a quote. Two weeks later have not received quote. We have followed up via phone and email. Have not heard anything back.
Took our deposit & didn’t do the works
Leisure Pools took our deposit but never did any of the works. They just continued to delay the dig date until they finally told us that their excavation guy had done a runner with everyone’s money and without any intention of doing the works. We had to go through QBCC to get our deposit back & even then, we only got back half. They also illegally took a larger deposit than required. Avoid this company at all costs.
Absolutely NO service
I will start off by saying the pool itself is great but Brendan from Leisure pools promises a lot but delivers nothing. His after service is shocking and his recommendations/paving people which no doubt gets a kick back from are just as bad. The surveyor he used was deregistered and then I had to pay to get it finalised and they didn’t want to know about it. The cover to the skimmer box is discolouring but in his words all to hard to change. The cover to the drain at the bottom has come off and I am still waiting on a response since July 2020. I would NOT recommend Brendan from Leisure Pools.
Avoid at all costs
On the 3rd of October we signed a contract we "thought" was to purchase a swimming pool from Leisure Pools Yatala, we signed the contract at their showroom in Yatala with a man called [Name Removed] whom we thought was actually the owner of Leisure pools sales. We paid the deposit of $3,500 as per contract, then dig day was supposed to be on the 6th November 2020. I received an email from email@example.com stating that my dig day had been moved to the 18th November 2020 and I called and asked if that was correct and If I would still ha...ve the swimming pool installed before Christmas. They said yes. Then a few days later I got a phone call from leisure pools accounts department stating that my dig day has moved again to the 30th November and it would be unlikely it would be completed before Christmas. I wasn't happy with this so I called the man who we signed the contract with, [Name Removed] at 6pm demanding my deposit back. He told me there must be a mistake and he would get it sorted would call me in the morning. Leisure pools accounts called me the next morning telling me my dig day is now back to the 18th November. Then I received an email confirming this. We paid as per contract 5 working days before the dig day $31,290. On the 16th of November I received a phone call from once again Leisure Pools accounts department asking if it would be ok if they started the dig on this day. Of course I said yes, as I wanted to get the pool done and completed before Christmas! The guys came and they finished the dig on the 17th. Our pool shell was scheduled for delivery on the 27th November. When this day came, nothing showed up.. I waited till 8:10am then I started calling, emailing, calling.. over and over with absolutely no response. That afternoon I went to Leisure pools yatala demanding answers. They told me they only build and supply the pool shells, they have nothing to do with the rest. Very confused I asked where [Name Removed] was, they told me they don't know and they haven't been able to get in contact with him either, they told me my shell was there, ready to go it just hadn't been paid for... yet they also thanked me for bringing this to their attention??? So I went to his office across the highway at Ormeau. When I got there there were 2 tradies, tilers I believe they were. I asked them, where's [Name Removed]? They said they don't know but one said that he will call me tonight to tell where work will be in the morning, I asked him to please tell [Name Removed], or someone to call me! I waited there for 45 mins for [Name Removed] or someone to show that could give me answers. No one showed except a couple more tradies wanting to get their gear into the shed for the night. After days I kept trying to call everyone I could get a hold of, North Brisbane Leisure pools (who were quite helpful), managers from Leisure Pools and anyone who would may be able to help me. With no response I finally received an email from Leisure Pools corporate. But this wasn't good news, the email stated that they have "no association with [Name Removed] or his company, Pure Excavations" in disbelief I started calling Leisure Pools once again. The man I spoke with was very sincere, but when I needed reassuring this company would help me, there was nothing. Leisure pools yatala organised the water from my 7x4 metre hole to be drained once,(it has since filled up again and I have toads breeding in it) and organised another builder to do a new quote for a new contract, that was 3 weeks ago and the only communication I have had with them is ones I have instigated with a general, closed for Christmas response. Although Qbcc will be giving us our money back through insurance I believe Leisure Pools should have done more for their customers. We are talking about a multi million dollar global company here... I will not be going through Leisure Pools to complete the Swimming pool. And I suggest everyone does the same. They clearly couldn't give a rats butt about any of their customers. Just like the dodgy pools builder they hired. There's a hell of alot more to this story but I think this covers the fact that Leisure pools South Brisbane should be avoided at all costs. Please note: this does not reflect any of the other Leisure Pools in the area, such as North Brisbane Leisure Pools. These guys at Yatala South Brisbane have made the wrong decision to not help innocent people who have been robbed of their savings. Regardless of whether it was their fault or not. South Brisbane Leisure Pools have pushed this problem away as not theirs and there are alot of innocent people who have lost everything they have saved for. Avoid.
Owner is a con man and now disappeared with my money
I have paid [Name Removed] from Leisure Pools $70,000 for a pool/spa combo.
He has taken my money and disappeared. I now have a pool shell on my front lawn and a muddy hole in the backyard.
He will not respond to calls, texts, or emails.
Apparently it is now also my expense to seek legal advise and pay cranes to move the pool to the backyard as it’s a liability issue.
He never even ordered the pumps, heater, swim jets, etc so I can assume this was well planned to maximize how much he got away with
I wish I never heard of leisure pools.
northern rivers pools
Pool installed by northern rivers pools. Service ok. Promised 4 months ago to come back and fix shoddy workmanship. Never happened. Happy with the pool but not good service or communication!
We love our pool! A huge thank you to Taylor and the team for a seamless experience from start to finish.
Pool is very easy to maintain a lot easier than we expected it would be! 10/10 to the whole team you are true professionals; we are so glad we went with Leisure Pools!
beyond my expectation
got to know leisure pool from youtube videos of leisure pool USA, lucky we have same one in sydney, the company has several team from quotation inspection construction pavement tiling to hand over, and have different stage coordinator, they works and coorperates as good as a rolex watch.
satisfied by the build quality, impressed by the way they doing it.
After much research we decided to go ahead with North Brisbane Leisure Pools as the builders of our pool. Always a big decision but we did not regret our decision one bit. I’m very particular about how things are constructed and was present for the whole build. I personally can say I was very happy with the construction process.
I dealt with Taylor as my contact and was a great help from day dot. He was very happy to answer all my questions and went above and beyond. Don’t worry I asked a lot of questions. He was brilliant at getting the bal...
Very happy Client
After watching ACA last night and all the bad feedback from people. I felt it necessary to write a review. Leisure Pools built our pool 3 years ago. It certainly wasn’t the cheapest pool company, but the outcome was amazing.
Adrian Caruso was in charge of the build the we found him to be very professional. He came up with some brilliant ideas on how to install the pool with very limited access. He was the only person that came up with the ideas. We almost gave up putting a pool in. Until Adrian came along. Everyone that comes to our home comments on how lovely our pool looks.
Sad that this situation has arisen with Adrian. Hope all gets sorted
Questions & Answers
Anyone can provide a ballpark figure of installing a pool (10-12m long one). I know each situation is different but my expectation is to still fit inside some ballpark figures.
I got a quote > $130K for the pool (fully installed, concrete, fences,....) but feels rather $$$$$.
has anyone had difficulties in the allure spar pool
I am very keen to find out more about the Fiji plunge pool re costs, need for council approval and the process (including time) we are moving to the Hunter Valley in less than 4 weeks and want to get the process going.I have left several messages but as yet no response
We'd love to help you. The Fiji Plunge is a beautiful pool. Can you please send an email through to firstname.lastname@example.org with who you have left messages for and your contact details. Once we receive them we will give you a call to discuss further.
Get an answer from our members and Leisure Pools representatives
Other Pool & Spa Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.