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Leisure Pools

Leisure Pools

4.5 from 341 reviews

Reviews

(279)
(18)
(4)
(7)
(33)
  • Value for Money
    4.5 (55)
  • Cleaning & Maintenance
    4.7 (48)
  • Product Quality
    4.7 (55)
  • Return Claim MadeYes (0) · No (61)
  • Warranty Claim MadeYes (3) · No (58)
  • Purchase Type
    • Pool (62)
    • Spa (3)
  • Customer Service
    4.5 (59)

Reviewer Photos & Videos

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Zoe T.

Zoe T.South East Queensland, QLD

  • Verified customer

Leisure Pools North Brisbane far exceeded our expectations!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Jodie

JodieHunter Region, NSW

Great Service from Jaime Bayer and his team and Leisure Pools Thornton/Newcastle

published

I use my pool everyday if I can, very easy to maintain and not a lot required to maintain the chemical balance, an image below is the day the pavers finished awaiting the fence but it’s too perfect not to share

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationThornton
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Leisure Pools North Brisbane

published

Taylor was very informative and helped us achieve our dream of getting a swimming pool for the kids.
The whole build from start to finish was less than a month. Emma in the office was amazing keeping us informed along the way.
The pool looks amazing and of good quality.
The only thing is a little more communication from the trades themselves would have been nice, however Emma and Tayloe reassured us along the way.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
buzz

buzzRichmond-Tweed, NSW

  • Verified customer

Leisure Pools Northern Rivers ..Fantastic Service

published

We chose Leisure Pools Northern Rivers on their 5-star reviews and were not disappointed. From the initial consult with Mike through to completion, Grant and his friendly team were professional and reliable. We could not believe how quickly and efficiently the installation took place in an area we did not think could even accommodate a pool. The finished produce is excellent and maintenance a breeze with the INSNRG self dosing chlorinator. Thanks guys, we love our Platinum Plunge pool .. it looks awesome :)

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Northern Rivers, Murwillumbah NSW
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1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Chris K

Chris KGreater Melbourne (Metropolitan), VIC

Leisure Pools Melbourne Central

published

Definitely recommend and can't speak more highly of the team at Leisure Pools Melbourne Central. Very accommodating team with a seamless install led by Brendan and exceptional before & after sales/install service and advice by Travis. Landscaping team led by Troy was also excellent. We had limited space and access so opted for the Esprit, hardest choice was choosing the colour of the pool! We also chose the Maytronics mineral swim/ozone filtration system which is worth every cent. Family couldn't be happier and with solar heating we are already maximising use.... No regrets!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Melbourne Central
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Glenn M

Glenn MHunter Region, NSW

Efficient and Seamless

published

Jamie and Vanessa at Leisure Pools Newcastle are a delight to deal with. Every aspect of my need was tailored to suit. We were advised of potential 3 month wait time for installation, and 3 weeks later we were swimming in our finished product. I cannot ask for more than that. Aftersales service by the team has been second to none, even for catering to my novice knowledge of caring for a pool. Thankyou Leisure Pools Newcastle, Thankyou Jamie and Vanessa.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Newcastle
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Sharon S.

Sharon S.South East Queensland, QLD

Best Christmas Present Ever from Leisure Pools North Brisbane!

published

The Leisure Pool Team are just that! A team! From the moment I spoke to Taylor, got a quote and booked it in, everything was seamless. Timelines were met and requirements achieved. Emma kept me updated along the way and the team were there everyday with minimum fuss or mess and my pool was completely installed in 7 days, we were swimming on the 8th.. Not bad considering the plumbing in my backyard offered numerous surprises they had to work around and find solutions for! The whole process was amazing, right down to the coping tile choices being delivered to my front door, seriously so well organised! They said I would have it for Chrissy and in fact we had it the week before! We just love it! Thank you Leisure Pools North Brisbane!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorth Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

A M Walsh

A M WalshSydney, NSW

Regret Choosing Leisure Pools Jamisontown

published
Customer Service
Warranty Claim MadeNo
Purchase TypePool
Store LocationJamisontown
See all answers
2 comments
Leisure Pools
Leisure PoolsLeisure Pools
A M Walsh
A M Walsh
Filipo Family

Filipo FamilySouth East Queensland, QLD

North Brisbane Leisure Pools

published
  • +2
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationNorth Brisbane Leisure Pool
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
  • Verified customer

Fantastic service with that family owned touch

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool and Spa
Store LocationNewcastle
See all answers
2 comments
Leisure Pools
Leisure PoolsLeisure Pools

Tony P.

Tony P.Sydney Surrounds, NSW

Very Unprofessional

published

Newcastle branch is run by a very, very inexperienced person, currently using his opposition to install his pools due to his lack of experience, I advise to stay away RIPOFF!!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Purchase TypePool
Store LocationNewcastle
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

CCR86

CCR86South East Queensland, QLD

  • Verified customer

We love our pool!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Yatala
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Bernadette L.

Bernadette L.South East Queensland, QLD

Leisure Pools North Brisbane

published

Highly recommend Leisure Pools North Brisbane

Taylor, Stewart & their teams worked like clock work to complete the pool and spa build. All the teams were exceptionally professional and were well briefed on their jobs prior to coming on the worksite. Work was completed to a very high standard.

Taylor & Stewart are very knowledgeable on all aspects of the build and their products and were both available 7 days a week for any questions.

Highly Recommend Leisure Pools!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationNorth Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Peter

PeterHunter Region, NSW

Fast, Efficient, Amazing

published

Pool was in the ground fast, and the team were amazing.

Continued support to assist with the pool and ensuring it is perfect for use.

In it most days and love it.
Good idea on the package to include robot cleaner, as it does an amazing job.

Thanks Jamie and Vanessa. Simply Amazing

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationThornton
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
Rebel P.

Rebel P.Murrumbidgee Region, NSW

Fast and friendly service

published

We recently had our pool installed by Leisure Pools and we couldnt be happier.
From start to finish Ash and the team were amazing!
We would definitely recommend Leisure Pools to anyone looking at putting in a pool.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools
  • Verified customer

A Beautifully Finished Pool Project

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWagga Wagga
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Dave W

Dave WCanberra

Great friendly service

published

Ash and Jane and the whole team were amazing throughout the entire installation. Ash explained everything clearly about the pool types, products and the installation process. He also keep us in the loop the whole time as the job progressed. His team were fantastic and you could tell they were proud of their work as the quality of the installation was excellent. We'd recommend Ash and the team to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Leisure Pools North Brisbane

published

Great service, competent staff, and completed ahead of schedule. Attention to detail & full of friendly advice. Would not hesitate to recommend Taylor & the boys. Leisure pools north brisbane exceeded our expectations.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationLeisure pools north brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Dan C.

Dan C.Sydney Surrounds, NSW

Leisure Pools Thornton - Beware of shonky sales tactics!

published
Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools Thornton
See all answers
6 comments
Leisure Pools
Leisure PoolsLeisure Pools
Dan C.
Dan C.

Hi Leisure Pools. Amazing the fast response negative publicity brings. You can call me 0410679652.

Dan C.
Dan C.

Arno V.

Arno V.South East Queensland, QLD

Perfect service from the North Brisbane team

published

The team were exceptional, from sales through the entire installation. Taylor - a big thank you - cut past all the crap we'd been fed by others and provided us with realistic and honest suggestions that saved us money and time, plus helped us to build our vision. The team that installed the pool were extremely professional, polite and worked hard to get the job done. Thank you all so much - we are enjoying our pool every day. Given the opportunity we wouldn't go with anyone else.

We had an 8m Reflection with a large 3x6 tiled area adjacent installed.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLeisure Pools North Brisbane
See all answers
1 comment
Leisure Pools
Leisure PoolsLeisure Pools

Page 1 of 18

Questions & Answers

Aleisa

Aleisaasked

Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?

2 answers
Laraine
Laraine

Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.

Dan C.
Dan C.

Hi aleisa,

Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.


Brendan B.

Brendan B.asked

How many litres in an Acclaim Leasure pool

1 answer
Grant V.
Grant V.

Hi Brendan. The Acclaim Leisure Pool comes in three sizes. What size pool were you asking about?


Brendan B.

Brendan B.asked

How many litres in acclaim Leasure pool

No answers

Get an answer from our members and Leisure Pools representatives

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